Retain
"Smile Reminder surveys are a wonderful tool for getting feedback from my patients. One summer I wanted to take some extra time off but still keep productivity at the same rate. I simply sent out a survey to discover if my patients would be interested in a few Saturday visits. They were! I was able to fill my schedule, take time off, and keep revenue flowing at the same rate. Worked out great!"
Dr. Lance Timmerman

Customizable Electronic Surveys

Features

Benefits
  • Customizable questions & graphics
  • Configurable answer options
  • Drag & drop question ordering
  • Trend reporting
  • Smart alerts
  • Post-appointment surveys or on demand options
  • Keep patients happy
  • Monitor patient feedback
  • Change in-office processes to meet patient needs
  • Gather patient testimonials
  • Make decisions based on real data

 

Finally a consistent and effective way to track, measure and respond to the level of patient satisfaction in your practice. Did you know Smile Reminder surveys get an average response rate of 23%! Here's how they work:

 

Automated Post-Appointment or On-Demand


All surveys are sent via email to patients based on configurable message settings including automatically after each appointment or manually when you choose to send them. These customizable surveys can be created from scratch using your own questions or you use our pre-made options.

 

Practices can easily create and send custom surveys to their entire patient base to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.

 

Reports


Real-time, printable snapshots of survey results are available as soon as your patients start responding your surveys. Trending reports enable you to track practice performance over time.

 

 

Patient Survey Report

 

Survey Smart Alert


Smart Alert

 

The Smart Alert feature enables practices to receive alert emails when a patient selects a particular answer. For instance, if a patient selects that they were not satisfied with their visit, the practice can receive an alert and then contact the patient to resolve any issues. Practices can specify which answers will trigger alerts and which staff members will be notified. Many times patients who've had a concern resolved are MORE loyal than those who've never had a concern.

 

 

Click Here to view online demo!

 

Patient Survey