El Portal Optometry
Dr. Andy Kongsakul
808 Reviews
I was treated with a friendly kindness from the moment I stepped in, from the front desk employees to the technician who administered my initial diagnostic tests. Dr. Shao put me at ease from the beginning, and I felt comfortable opening up to her about my quirky eye habits that involve contacts, regular glasses, and sometimes readers since I work full time on a computer or looking at a TV screen all day. She listened to me and when it was determined my usual prescription hadn't changed for far vision, I only got a renewal on my contact lenses (although a Rx for transition glasses before progressives were put on my file in case I wanted to try those out). Someone else helped adjust the glasses I had gotten from my last eye doctor, and now I can finally wear them. Overall, this was a positive experience, and I never felt pressured or shamed in any way for taking so long to visit the eye doctor.
Mar 28, 2024
I’ve been going here for years. Great service, wonderful and friendly employees. Dr’s also take the time to review the scans with you and explain any changes that have occurred. It’s reassuring and makes me feel like my Dr is a partner in health.
Mar 26, 2024
I love El Portal! The staff is welcoming and supportive. And you never have to sit and wait when you arrive for your appointment.
Mar 22, 2024
I had a fantastic experience yesterday !The staff was friendly and professional, the appointment was efficient, and I left feeling well taken care of. Thank you for providing such excellent service!
Mar 20, 2024
I think they may have forgotten to send my prescription but everyone was really nice as usual.
Mar 6, 2024
Excellent optometrist and support staff. I didn't end up purchasing new glasses because I may need additional exams, but there were a nice selection of frames.
Feb 29, 2024
From the moment you enter, the staff greets you with exceptional warmth and friendliness. Dr. Shao stands out for her approachability and her ability to provide detailed, yet understandable, explanations about eye health. As a patient, I greatly value this clarity. Moreover, her personable nature makes you feel as though you've known her for years, creating an environment where you can be yourself. Her patience in answering all questions with kindness is precisely why I continue to return. Thank you to everyone at El Portal Optometry - I feel incredibly fortunate to have such a high-quality place conveniently located just around the corner from my home.
Feb 25, 2024
Such a kind staff and super efficient!
Feb 23, 2024
Such a great office. The staff is friendly and helpful even before your appointment. Its a pleasure to get your eyes checked. The selection of frames cover all price points, and the staff is great at helping you find the perfect glasses for you. Highly recommend you visit El Portal.
Feb 14, 2024
Great service all around! Very helpful staff and excellent care.
Feb 6, 2024
Excellent and friendly service from start to finish. Highly recommend. Thank you!! :)
Feb 4, 2024
Everyone was so welcoming and explained things perfectly. 10/10
Feb 2, 2024
Very satisfied with my visit. They are thorough and patient with their patients and not pushy at all during the purchase of new glasses. I would’ve liked more feedback on my testing results and would’ve liked to have gone over the exam report with the physician at the end but now I’m aware and will request that’ on my next visit. I will certainly be back
Jan 24, 2024
I've been going to optometrists since 1985, but it wasn't until I discovered El Portal Optometry a few years ago that I found one with a personal touch. I always feel very welcomed and taken care of here, from the doctors through the supporting staff. I never feel pressured into an upsell, and they take the time to thoroughly explain everything I could possibly want to know about my eye health.
Jan 21, 2024
The attention I get from the employees like Alysia and Liz is genuinely down to earth. In other medical offices l feel rushed over but not at Portal.
Jan 12, 2024
Been coming to this place for over 20 years and always very professional and attentive with their services.
Jan 11, 2024
From start to finished, I felt welcomed. The professionalism in the manners of the entire office were outstanding.
Jan 3, 2024
Convenient location, friendly staff, excellent eyecare service.
Dec 13, 2023
Great doctors and staff. Kind, professional and knowledgeable.
Dec 6, 2023
It was an easy experience, great staff and professionals who knew what they were doing. The entire time there I felt comfortable and well taken care of.
Nov 21, 2023
Friendly, informative folks
Nov 4, 2023
The office was very clean and welcoming. There is a very large selection of frames to choose from. Both the Dr. and the staff where very helpful with answering all of my questions.
Nov 3, 2023
The staff is friendly, knowledgeable and the patient doesn’t feel rushed
Oct 20, 2023
Very kind staff, easy and quick appointment, just helpful and lovely all around.
Sep 26, 2023
Great experience! Very well equipped optometrist. After eye exam I purchased new glasses (Persol). Very pleasant and patient sales (sorry I took long time to pick them) but the selection is very large! Thank you doctor for explaining my condition! Excellent customer service!!
Sep 15, 2023
Great office and great staff.
Sep 14, 2023
I have never had optometrists so consistently get my prescription right. Whether Dr. Kawamoto or Dr. Kongsakul, I'm always in good hands. If my eyes haven't changed, they tell me. Over the last decade, whether I purchase mono-focal, progressive bifocal, or contacts, when I get my new lenses, I can see all the things! The doctors are fun to chat with, and the staff is friendly and helpful. El Portal Optometry is the best!
Sep 13, 2023
8 is a reasonable rating.
Sep 13, 2023
Friendly staff, thorough exam of eye health and vision, no wait.
Sep 1, 2023
Always professional and thorough..
Aug 16, 2023
Coming to El Portal for my yearly exam is one of my favorite things. The staff is so helpful, the doctors are thorough and I feel good that my exam includes the most up-to-date technology to insure my health. Plus, I know I am going to get new frames and I love to update my look!
Aug 2, 2023
Everyone was so friendly and efficient!!
Aug 2, 2023
Easy to make appointments. Great, attentive staff. Easy to talk to doctors.
Jul 24, 2023
My annual visits are always a pleasure! Everyone treats me so well. From the Optometrist to the staff everyone is great! I love El Portal Optometry. :-)
Jul 21, 2023
I've been coming to El Portal Optometry for over five years. I really like their service, their location and their frame selection. Their staff is always very kind and welcoming. And helpful.
Jul 7, 2023
I appreciate this office very much for the friendly and efficient staff. The exams are thorough and the doctors explain very well what they are doing. It is also a clean and comfortable space.
Jul 5, 2023
Every one whom I dealt with was professional and pleasant.
Jul 5, 2023
Really glad I chose El Portal Optometry!
May 10, 2023
Always friendly and professional and the doc makes it painless and a non-inconvenience.
May 4, 2023
Staff is professional, courteous, wait times are minimal, nice selection of eyewear
Apr 26, 2023
I love coming and getting my eye's exam in the office. The staff is very friendly and helpful. They have wonderful personalities.
Apr 14, 2023
Everyone is so friendly, knowledgeable and professional. They immediately greet you with a smile.
Apr 8, 2023
I have been going to El Portal since 2011. My visit yesterday was cold and impersonal with a staff that could care less about me. I was under the impression they were just trying to get through their day. I will never return to our El Portel again.
Mar 22, 2023
Diana was excellent providing me different options for contact lenses and glasses. She is very knowledgable and detailed and most importantly very patient with me.
Mar 15, 2023
The staff at El Portal Optometry are all very friendly, and I felt that I got great eye care. All of my questions were answered thoroughly and they even help me pick out a new pair of glasses. They were absolutely wonderful!
Mar 10, 2023
From start to finish, I was totally impressed with not only the staff, but my Dr. He was amazing.
Mar 8, 2023
Friendly staff and doctors.
Mar 3, 2023
Staff very professional and friendly!
Mar 3, 2023
A great experience!! This was my first time going to see an optometrist and it could not have gone any better! The space is cozy and clean and the staff is super friendly!
Feb 28, 2023
The office is conveniently located in North Hollywood. I was immediately welcomed in when I arrived and everyone was very friendly. The office has a pleasant atmosphere good selection of frames. My exams took no time at all and the doctor treated me like a person and not just a patient. Probably the best experience I’ve had in any doctor’s office.
Feb 20, 2023
Love El Portal Optometry! Their location is easy to find and parking is right across the street. Their staff is wonderful and willing to help! And Dr. Andy listens and really seems to care about your eye health and concerns.
Jan 30, 2023
Loved my experience here! The entire staff was really friendly. They also have a wide collection of frames.
Jan 25, 2023
The front desk staff, Dr Andy and Jesus were all very nice and helpful. Thank you!
Jan 25, 2023
Dr. Shao was great. She’s very thorough and knowledgeable.
Dec 28, 2022
Always have a great experience at El Portal. Dr. Andy is so friendly and so is everyone else who works there!
Dec 14, 2022
El Portal Optometry is always a pleasant experience. There is very little wait, everyone is professional and pleasant. It is hard to top that.
Dec 14, 2022
Almost all of the staff was so friendly and helpful. The doctor was super nice and informative, and the person helping with choosing our frames was extremely patient and kind with our indecisiveness! She actually chose the frames that we ultimately chose!
Dec 9, 2022
Friendly great service and honest with their assistance with helping you pick out a pair of lenses. Thank you
Dec 7, 2022
Love everything about this office.
Dec 6, 2022
Kind and friendly staff. No waiting around for appointment. Great and knowledgeable doctors. EYE would give them a 12/10 :)
Dec 2, 2022
Website is so easy to use for filling out ur forms. Friendly staff that welcome me as I entered the office. Dr. Is super nice and informative. She makes sure u understand all information. Staff was super helpful and explain throughly.
Nov 29, 2022
I love El Portal Optometry! I always receive a thorough eye exam there and my glasses are working so well/they're keeping my vision stable. I'd recommend them to anyone who needs a great new pair of glasses or an annual eye exam :)
Nov 25, 2022
everyone was nice and very efficient
Nov 16, 2022
I love El Portal Optometry - the doctors and staff there are awesome. Dr. Kongaskul is so kind and professional.
Nov 8, 2022
An amazing staff. From the time you walk in and when you leave. First class service.
Nov 2, 2022
Staff and the Doctor were very efficient and kind, definitely will return.
Oct 15, 2022
attentive doctors and great service
Sep 23, 2022
I love El Portal Optometry! I've always received excellent care with every visit. They're efficient, knowledgeable and caring. I would recommend them to all!
Aug 10, 2022
Place small but clean. Staff and helpful. Alot of glasses to choose from.
Aug 2, 2022
Quick, professional, and easy to work with. Booked an appointment the day before my visit. Learned I was far sighted and got some glasses. Couldn’t be happier!
Jul 30, 2022
Friendly staff and very clean environment
Jul 27, 2022
Dr Andy K provides concise findings from your eye tests with high tech equip ,his skilled knowledge and a Dr/patient report of a college professor.
Jul 22, 2022
Very friendly and they have patient with me cuz of I am Deaf and they did good job to communicate with the paper to write
Jul 20, 2022
You are a great office—efficient, clean, and friendly!
Jun 8, 2022
great experience, everyone was warm and welcoming even though they were having a tough day as someone had smashed their windows the night before and they were being replaced, everyone stayed positive. got to love north hollywood.
May 26, 2022
The visit was quick and pleasant, The staff friendly and courteous. The Doctor was very professional and the exam quick.
May 19, 2022
My eye care exams and service for my eyeglasses has always been "Top-Notch" for the last 20 Years I've been going to El Portal Optometry.
May 17, 2022
Great team of support staff and doctors. Very friendly environment.
May 12, 2022
This is a fantastic office. I’ve seen two of the doctors and they are so knowledgeable. They are really high tech and they take the time to make sure all your questions are answered. Front staff is also great. Super friendly and very accommodating.
May 11, 2022
El Portal Optometry did a great job with my checkup. They ran several tests and checked for many eye problems. They checked several insurance companies I had, to see which one would be the best to cover my needs. I highly recommend El Portal Optometry.
May 4, 2022
Excellent Service and friendly courteous staff. Elizabeth and Emily are great.
Apr 28, 2022
Dr. Andy and his staff are super helpful, friendly and professional. Glad that they are in my neighborhood and knowing that Greta customer service still exists.
Apr 20, 2022
The four stars are for the doctors and reception staff alone! I’ve been a long time patient for over 10 years and never have I felt more ripped off for paying for glasses than I did yesterday. I’m certainly not the only one because I overheard an elderly couple saying the price was too high. I ended up cancelling my glasses order immediately after researching better prices online for Silhouettes frames. I even found a new competitor down the street from you that would price match the cost of the frame. You just lost a loyal patient/customer for good! Not even coming back for the doctors because your glasses department is price gouging. It’s a shame, you should do better with customer retention especially in this economy where family budgets are getting squeezed.
Apr 15, 2022
Staff was helpful with choosing attractive frames.
Mar 2, 2022
always have a great experience coming in, staff is very friendly
Feb 19, 2022
All good! The whole staff and Dr. Andy are all very thorough, helpful, and nice. : )
Feb 11, 2022
Great service as always. All staff is knowledgeable and friendly.
Feb 8, 2022
This was my first time being seen at El Portal and my experience from start to finish exceeded my expectations. The staff was friendly and personable, and took extra care to sanitize equipment as I went through the eye exam process.
Feb 8, 2022
El Portal has been my optometry provider for quite a few years now. Service has always been quick, competent, friendly, and comfortable. And their selection of frames is pretty good, too. After a too-long gap since my last exam, I found El Portal to be better than ever with state of the art examinations and communication. Highly recommended!
Jan 22, 2022
Polite and professional. I trust Dr. Kongsakul with my eyecare. The equipment is also state of the art, as are their covid protective shields and cleaning protocols. Excellent all-around service.
Jan 19, 2022
Very friendly people and quick and easy appointments. Clean and well organized. Thanks a bunch!
Jan 19, 2022
Loved going to El Portal Optometry, the staff really treated me like a friend vs just a customer. Dr. Andy Kongsakul was wonderful and really catered to my prescription needs! I would recommend El Portal Optometry to anyone who is in the Noho/Burbank area!
Jan 19, 2022
I have been coming for a long time . I feel that over time..The feel and quality of service has drastically reduced. I felt on Saturday I was just a number. And was there to make El portal money nothing very rushed My didn't introduce herself so I can't even remember her name. Was little inconsiderate/
Jan 17, 2022
My family loves El Portal Optometry! Ophthalmologists (Anne Shin, O.D. and Kristal Kawamoto, O.D.) are wonderful and very thorough. Great customer service, short wait times and the front desk team is very friendly!
Jan 14, 2022
dr. kristal was fabulous! so calm and caring.
Jan 6, 2022
Great doctors and staff. I go every year for an eye check and to get new frames.
Jan 1, 2022
Dr. Kawamoto is so kind and just really patient. The staff is great! They take time with you. You never feel rushed or unimportant.
Dec 30, 2021
My entire family have been with this office for over 2 years!! Awesome consistent service, the doctors and staff here are all extremely skilled and professional in their practice! Thank you all for taking good care of my family and I!
Dec 20, 2021
Everyone was polite and friendly.
Dec 7, 2021
Personalized service from eye exam to selecting frames for new glasses. Impressive team.
Nov 14, 2021
Friendly staff, quickly seen, efficient process, knowledgeable doctor.
Nov 4, 2021
I recently visited El Portal Optometry. I was very impressed with the incredible selection of glasses they had as well as the courtesy of the staff. I have been going to this shop for a long time and I have been happy with the service I receive and my optometrist I visit there. I highly recommend El Portal Optometry!
Oct 4, 2021
You DO want to make this your Optometrist. Dr Kongasul refurbished the office and it looks great. It is in the historic El Portal Theater in the Arts District of North Hollywood, so how can you lose?
Sep 30, 2021
El Portal was on time with my eye exam appointment which I apreciated greatly.. the eye exam following and prescription following was a very pleasant exoerience. . Im waiting for some larger frames they orded to come in shortly to finish up the process of getting driving and reading glasses .. Beautiful premises and attentive counselors
Sep 20, 2021
Great customer service. Following the latest guidelines to assure the safety of their patients. Enjoy coming to my appointments as they make it super easy with everything, booking, testing, follow up, and Communications.
Sep 1, 2021
Great customer service -- I thought I was being a pain in the butt but my technician was VERY patient and helped me to narrow down my frame choice. Kudos!!!
Aug 30, 2021
I highly recommend El Portal for your eye care health and wellness. I've been a loyal customer since 2010 and always happy with the service they provide.
Aug 28, 2021
Great place to get eyes exam, eyes glasses and all other eyes support the doctor is nice and good knowledge and the support team great customer services I been going there 5 years and also friends too
Aug 26, 2021
These guys are amazing. The representative that assisted me was absolutely knowledgeable and guided me to the best option possible for my lens selection. Not at any point did I feel that she was trying to upsell me. The optometrist was professional and informative and I felt that I knew a lot more about my vision than I ever have. I'll definitely be back.
Aug 25, 2021
Friendly and fast service
Aug 18, 2021
Excellent happy service as per usual Everyone is always pleasant, says hello and are professional. I’ve been a patient for over 7+ years.
Aug 13, 2021
This is a very well-run operation. I felt the eye exam was thorough and explained well. Trying on glasses was a pleasure, as I was able to sit and relax while many good choices were brought to me. The whole process took 45 minutes.
Aug 11, 2021
From the minute you step in, you are welcomed by a warm smile from the receptionist to the vision techs who graciously walk you through the various machines, to Dr Kristal who is very sweet and kind, to Mayra’s patience as you navigate through many many pairs of sanitized eye and sunglasses. Been coming here for years and love continuing to be a patient. Every visit is wonderful!
Aug 6, 2021
My first visit to El Portal Optometry was a pleasure. Dr. Kongsakul and Helen and the intake staff were friendly, professional and patient. I felt welcome and comfortable and in good hands. I have not gotten my glasses yet but I am anticipating that I will be pleased.
Aug 4, 2021
Excellent staff! Courteous and efficient.
Aug 4, 2021
5 stars, amazing help and support!
Jul 26, 2021
What a wonderful experience. Everyone was friendly, kind, helpful and efficient. And I like the fact that they already scheduled me for next year.
Jul 23, 2021
All the staff were very welcoming and friendly; from the front staff to the doctor. The office was clean and decorated nicely. They had a great selection of frame brands to choose from. When going over lens options, the manager was helpful in explaining all the benefits of each feature and she was clear in the price breakdown, which I appreciated.
Jul 19, 2021
Everyone there was quite lovely.
Jul 18, 2021
If you’re looking for an excellent eye place, this is definitely the one to go to.
Jul 10, 2021
Amazing team! Everyone is very friendly, helpful, and knowledgeable! Not to mention, the office super clean and smells wonderful.
Jul 9, 2021
Very professional and knowledgeable team.
Jul 6, 2021
Great service! Everyone at the location was super nice and helpful. I was seen quickly and the doctor took her time explaining everything to me. I found the perfect pair of glasses here and I’m so excited to get them!
Jul 1, 2021
I've come to El Portal for seven years, and they've always been so friendly and professional.
Jul 1, 2021
I always love coming here. Dr Shin and everyone who works here are so friendly and knowledgeable. They answer all my questions and I usually have a lot.
Jun 14, 2021
I love El Portal Optometry! Everyone is always so friendly and prompt. This is one of the doctor's offices that I look forward to visiting!
Jun 10, 2021
Everyone at the office was very nice, the office was clean and the Dr. took extra time to listen to me and make sure the prescription was exactly perfect for me.
May 28, 2021
Easy to make appointment and staff and doctor were professional and helpful. They follow COVID guidelines well!
May 24, 2021
Have been a patient since El Portal opened and have consistently felt I was getting the most up to date, thorough and caring attention .
May 22, 2021
The staff was very friendly and professional. The Doctor was great!
May 21, 2021
This was my first visit to El Portal Optometry, and I was really impressed with the atmosphere in the office, the kindness of the staff, and how clear both Dr. Shin and the salespeople were with information about my eye health, prescription, insurance, and options for reading glasses. I'm glad to have a new eye doctor!
May 17, 2021
Great staff, Andy and Nancy were very kind and friendly they helped me quick and easy. Andy is very knowledgeable and understanding. Nancy helped me choose my frames for my glasses and gave me suggestions since the first frames were to tight.
May 7, 2021
My first eye Dr visit in 20 years. The whole office was spectacular. Incredible patient helping me pick out glasses. Answered all my dumb questions. Highly recommended!!!
Apr 19, 2021
This was my first time going to El Portal Optometry and I had a fantastic experience. Everyone in the office was incredibly nice and extremely helpful. They took the time to answer all of my questions and helped me find a new pair of glasses that I absolutely love! Thank you all!
Apr 18, 2021
I’ve been going to the same place for years and I couldn’t see myself going anywhere else.
Apr 11, 2021
Love this place! The staff is amazing!
Apr 10, 2021
Extremely courteous customer service and friendly. Very clean and neat facility, I can’t wait to be back for my check-ups!
Apr 7, 2021
Always excellent service which is why I drive from OC to N. Hollywood. Thank you Dr Andy for your services!
Mar 31, 2021
The staff is great and Dr Kongsakul is so nice. I feel like they really care about their patients.
Mar 24, 2021
A pleasant staff and a comfortable environment. They follow all COVID protocols. Gina was my doctor and she was very nice. It was a good visit!
Mar 23, 2021
Loved how quick the exam was and how kind the entire staff and Dr’s were. Thank you for the great experience and I would recommend this office 100% 10/10 experience.
Mar 7, 2021
The staff and Dr are on time and prompt. Hardly any waiting. Everything is sanitized and clean. I feel safe here.
Mar 6, 2021
Really professional given the circumstances of Covid. Everyone was efficient and friendly in their approach.
Mar 3, 2021
I never received my breakdown bill that I was promised on the services I received Feb. 24.
Feb 27, 2021
The staff at El Portal Optometry were super friendly, helpful and communicative. The doctor was very nice and informative. Highly recommend.
Feb 26, 2021
I've been going to El Portal Optometry for years, and the team there is awesome. I've never had to wait very long at all, and the staff are very nice and professional.
Feb 25, 2021
I hadn’t gone to an optometrist in nearly 5 years. I always concerned myself with my children’s eyesight rather than my own. Recently I’ve realized that I have been struggling to see things at a close range. I’ve always had perfect eyesight so I started to become concerned. I went to El Portal Optometry hoping to feel comfortable and find out where the future of my vision was headed. From the moment I entered I was greeted warmly and was made to feel as if I was at home. Dr. Kawamoto walked me through the entire process of where my eyesight was, and with the help of glasses where my eyesight could be. She made me comfortable and explained everything simply yet profoundly. After the exam I was to pick out glasses for my prescription. At no point did I feel pressure to select a particular type of eyewear. I was thoroughly explained all my options. In the end I was delighted by my decision, and the young lady who helped me. I would definitely refer anyone to El Portal Optometry. I couldn’t see (forgive the pun) myself going anywhere else.
Feb 21, 2021
Had good experience, place is nice and clean they follow all CDC requirements, wipe down eye machines l,
Feb 16, 2021
Great clean friendly staff
Feb 16, 2021
I’ve been to several optometry offices throughout the years and this is by far my favorite. The staff is friendly and extremely knowledgeable.
Feb 14, 2021
Staff professional, courteous. Love Doctor Krystal. Thorough and explained any questions that I had.
Feb 11, 2021
Simply put, El Portal Optometry is great. The staff are friendly and helpful, the doctors take great care to not only assess vision but also eye health and the protocols in place for Covid made me feel very safe. I highly recommend El Portal if you are looking for exceptional service and a great selection of frames and lenses.
Feb 9, 2021
Diana assisted in fixing my frames. Thank you!
Feb 7, 2021
The staff is always friendly and helpful. They take Covid-19 precautions to protect the customers and the staff. They have a great selection of eyewear. Most importantly to me, I have never had more accurate eyeglass and contact lens prescriptions than from Dr's Kawamoto and Kongasol. Now is the best I've been able to see since the 3rd grade!
Jan 31, 2021
The staff is always friendly and helpful, and my glasses and contacts have always been awesome.
Jan 26, 2021
I am so thankful to Dr. Gina Shao and staff at El Portal. I was able to be seen immediately for a retina exam after concerning symptoms arose that needed attention. I texted on a Sunday evening and by the next day I received a call from Helen and she assisted me on scheduling. Dr. Gina was thorough in her exam and was able to refer me to a specialist for further assistance. The staff even contacted Retina Vetrenous Medical group and scheduled an appt for me where I was seen the next day by Dr. Rahhan who is the best! Much appreciation for El Portal!
Jan 19, 2021
Because of COVID, I was not comfortable coming in, however; your employees keep to the cleaning standards sent to me. Also, it is good to see familiar faces which easied the fears. Great Service as always
Jan 6, 2021
Very friendly and helpful staff. Very well kept and clean business.
Jan 5, 2021
Very thorough and professional.
Dec 31, 2020
Such caring are friendly doctors! The staff is very nice too!
Dec 19, 2020
I recently had cataract surgery, I no longer needed glasses and rounded up over half a dozen pair of old glasses. Having been a long time customer of El Portal, I called and asked if they were in a program that donated old glassed to those in need, and they did. It's nice to know that someone, somewhere, can benefit from my old glasses and that El Portal does that service. It was great to go back again and having them remember me as soon as I walked in, and it was nice to see old, familiar faces. I'm still going to use their services for annual eye check ups and exams even though I really don't need glasses anymore. That's how much I like them.
Dec 16, 2020
The office has taken great strides to ensure safety and comfort given the pandemic. They are very communicative and are friendly from the moment you step into the office.
Dec 11, 2020
I can’t find any weakness with regard to their service and treatment of their patients. From pandemic safety protocol to finding the best treatment for your eye maintenance, it’s top notch.
Dec 5, 2020
Awesome experience! Very safe under COVID restrictions. A wonderful choice of many trendy, eyeglass frames. Love this place.
Dec 4, 2020
Dr Kristal is the best. She's so kind and professional. She always answers all my questions. The entire staff are very kind and were super patient with me while i kept changing my mind on picking frames. It's very sanitary now during Covid as well. I was very impressed and felt safe.
Dec 3, 2020
Just a treat to see you guys and know that my eyes are in good hands!
Dec 2, 2020
I was referred to El Portal Optometry, and had a great experience! Dr. Kristal was awesome!! A couple things to note, some of the tests are done in the lobby and the ambient lighting made it a little bit difficult for me. I wasn't told about a contact lens fitting fee upfront, so that was a surprise. It would have been nice to get a heads up about that.
Dec 1, 2020
Very efficient friendly staff and doctor. Lots of great frames as well
Nov 24, 2020
El Portal has been my all time favorite vision go to. I moved away from No-Ho about 6 years ago. I looked for a comparable vision specialist in my area, but to no avail. There are many places you could go to get glasses or contacts, but El Portal is number one. I've worn glasses my whole life and my prescription is always spot on with El Portal's labs. Plus, there is always a large selection of beautiful frames to choose from. It's hard to go with anything else, when you've already had the best.
Nov 21, 2020
I’ve always found El Portal to be an easy and pleasant experience. I especially appreciate the efforts they are taking during Covid times to make their patients feel safe and comfortable.
Nov 15, 2020
Fantastic shop! Clean, organized, and welcoming staff. Test areas were sanitized before and after use. Optometrist is professional and friendly. I’ve been using El Portal Optometry for 3 years and every experience has been positive.
Nov 14, 2020
El Portal took such amazing care to make sure my first pair of glasses were comfortable and secure. Highly recommended. A+++
Nov 11, 2020
Very professional and courteous; have been a customer for a few years. Very prompt in making appointments and sending you reminders and a great selection of eyeglass frames....
Nov 8, 2020
Eye exam was great! Everyone did a marvelous job! Very caring and professional
Nov 4, 2020
Nice service wonderful service great service
Oct 25, 2020
Great service wonderful service great service
Oct 25, 2020
Friendly and professional. Good Covid-19 safety practices.
Oct 23, 2020
First time here I was treated very nicely, and they gave me all the services I need and answers to all the questions I had. Will most likely be going back for any additional eye care needs. Thank you.
Oct 22, 2020
The staff was friendly and helpful. The doctor was fantastic and gave me an explanation about my eyes that has never been told to me in the past. I had to go through so many eye tests in the past and doctors were not able to tell me what the issue was. The doctor here was very patient with me, she listened to me and answered all my questions. The kind woman that helped me pick out my frames was so helpful and patient. I would highly recommend this place!
Oct 20, 2020
I have been going to El Portal since 2012 and I love it! Everyone is really nice, super helpful. They take insurance so that's great, and are not pushy about getting new frames after every consultation. The staff and doctors are very nice and super helpful with every question I have.
Oct 20, 2020
Straightforward doctors with practical advice and they dont upsell. Eventhough I no longer work next door, I'll still come back. Thank you guys again!
Oct 20, 2020
The staff is welcoming and provides an efficient experience, patiently negotiating my own straining through exams or adjusting to various technology. I had the back of my eyes photographed, which was a first, and Dr. Shao walked me through what the images described. Thankfully, it was good news, but if it had been bad, I'm sure it would've been a gentle delivery.
Oct 13, 2020
I always have a great experience at El Portal. I never have to wait more than a few minutes. The office is clean, cool, has good music, cute seasonal decor, and updated technology. The assistants are friendly, and the doctors are professional and friendly as well. I never have issues with insurance or out of pocket billing.
Oct 7, 2020
I’ve been coming to El Portal for years. Although the doctor my change, the service doesn’t. Mayra us a HUGE help and really skilled at finding the frames that suit your style. Thank you for everything
Oct 4, 2020
Office made me feel safe and clean. Staff is always very kind and informative.
Sep 30, 2020
Very professional doctors and staff
Sep 29, 2020
Attend their clients very nice i would recommend a friend
Sep 27, 2020
The staff are helpful & accommodating.
Sep 20, 2020
I have been going to El Portal Opt. for many years and their standards never disappoint. I continue to be impressed with their friendliness and knowledge, especially now in seeing how swiftly they adapted in Covid times. I cannot recommend them enough, especially Dr. Kawamoto!
Sep 19, 2020
Friendly, efficient, and clean
Sep 10, 2020
I have been going to this practice for almost three years now. I have found that all Doctors and Staff are extremely friendly. The doctor takes the time to help you understand any test results and the health of your eyes. The staff take the time to understand your benefit coverage to maximize cost savings on contacts, glasses, etc. The office is taking COVID very seriously. They sanitized all equipment and lenses I tried on in front of me. All staff members and doctors wore masks the entire time I was in the office.
Sep 3, 2020
I’am a regular patient for a few years now, and I’m always excited to see El Portal Optometry Team! Everyone is so helpful and take the time to help you feel comfortable and your needs. I recommend this location to anyone who needs a fresh look for their eyes. You will not be disappointed with the technology and knowledge they have ready for your vision. Thank you El Portal Optometry!
Sep 2, 2020
Staff was very friendly and welcoming. Loved my doctor. She was very friendly.
Aug 20, 2020
El Portal is a staff of warm, friendly, and efficient team members. They get me in and out without rushing and without sacrificing patient care. They are also super clean and mindful of COVID-19 best practices, which is always good to see.
Aug 14, 2020
Considering I'm 76 years old, I've had many eye exams over the years, but one of the best experiences I can share has been with the staff and ophthalmologists at El Portal Optometry. In short, they are courteous, thorough and meticulous.
Aug 8, 2020
You cannot go wrong.The staff is very friendly and professional.
Aug 6, 2020
I love this Optometrist office! The staff are extremely friendly and efficient. Best of all, they offer the option to have an eye exam without dilation which allows me to get on with my day right away. The selection of glasses is also well rounded and stylish, and their specialists are very patient through the selection process
Aug 4, 2020
I recently visited El Portal for the first time. Everyone was very kind. It was my first time visiting an eye doctor without a parent. All of the employees were respectful, calming, and nice. They seem to be efficiently taking every precaution during this time with COVID-19 numbers rising in LA.
Jul 31, 2020
Staff are friendly, knowledgeable and helpful...thank you everyone!
Jul 29, 2020
I was nervous to go to a new optometrist in the midst of the coronavirus pandemic. After extensive research, El Portal was the most forthright on their website about the precautions they were taking for patient safety. They also have a slew of super positive reviews and after my first appointment, I must agree. Everyone was incredibly friendly and knowledgeable. The exam is quickly performed with some really cool high-tech equipment (disinfected before and after each patient, so essentially cleaned twice before you touch it) and Dr. Shao was super personable and knowledgeable while going over my results. Mask etiquette was on-point and they're cognizant of distancing throughout. They are savvy with online and texting tools that make appointments and follow-ups super convenient and accessible. Couldn't recommend them more.
Jul 28, 2020
I always love the customer service you provide. The ladies are so friendly and always smiling. Oh and the New look is Amazing when you first walk in. It’s so modern and sleek. Thank you for always taking care of my families eye needs ❤️
Jul 24, 2020
Clean place! Hand sanitizer everywhere! Constantly cleaning after each patient. Really recommend this place! Great customer service as well!
Jul 18, 2020
As posted on Yelp “Love this place! Their front desk staff are super nice, especially Nancy. I didn't have to wait at all, they took me right at my appointment time. Dr K was great. Very through and informative. During COVID they are taking all necessary precautions; masks, temperature check, very little contact, everything sanitized, etc. I had a contact + glass lenses exam, purchased their lower end frames and got 7 months of bifocal contacts for $414. Make sure to check in to save $5. They also have an offer on Yelp for $10 you get $25 credit. So I purchased that and ended up saving $20 total. Every little bit helps!”
Jul 17, 2020
I've been coming to El Portal for a few years now and have always had a great experience. The staff is so kind, patient, and helpful. They've gone out of their way to help me understand my insurance benefits and find the perfect frames and lenses. They are also very quick to respond to emails, calls, and texts. Dr. Andy Kongsakul is an excellent optometrist. Super kind, patient, and explains everything in an understandable way. I would highly recommend making an appointment with El Portal Optometry.
Jul 15, 2020
From the moment I walked in friendly, efficient and clean staff. The location is great with plenty of street parking.
Jul 12, 2020
Very clean, very personal, and most importantly, very local, WE love supporting our local community!
Jun 30, 2020
Optometrist listens to your concern and answers your questions. The visit is also fast your not waiting long to be seen.
Jun 29, 2020
Very organized and time efficient. This probably the best optometrist facility I’ve been to. Would strongly suggest this place to anyone.
Jun 28, 2020
For eye care, this is the place! My family recommended this office; my only regret is that i didn't come sooner! Great customer service!
Jun 26, 2020
I always feel thoroughly cared for at El Portal.
Jun 25, 2020
The staff was very professional. Everything I needed was provided to me.
Jun 25, 2020
Great optometry office. I liked that i could fill out my registration paperwork prior to coming to clinic on line. The check in process was easy and quick. the staff were very nice and the doctor did a great job addressing my concerns.
Jun 16, 2020
The people that work here provide excellent customer service
Jun 16, 2020
It was my first visit to the office. Everyone was very friendly. I loved my doctor!!! She was personable, explained everything to me, skilled, and had a wonderful sense of humor!!! Thanks to everyone, for making my first visit, to a new doctor, so easy!!!
Jun 14, 2020
All of them have wonderful customer service my moher is elderly and they were helpfull and and very kind and nice
Jun 10, 2020
The staff that work here are all very friendly and pleasant to speak with when scheduling an appointment. They also have this imaging system that takes a look at the inside of your eye ball to make sure that there’s nothing obscuring the optic nerve and/or to check on the little veins in there. Lastly, Dr. Kawamoto is easily the best eye doctor I’ve seen on my life. She is very friendly and cares about her patients on a personal level. I love that she isn’t pushy about purchasing prescriptions if you don’t really need them. She really gives you the advice that you need.
Jun 7, 2020
Absolutely incredible service Nice to deal with and very mellow
Jun 5, 2020
Have been a patient for years and am never disappointed by the friendly service and professional expertise of the entire staff.
May 31, 2020
Very helpful and courteous staff especially during this difficult time that we're all currently facing. Thank you so much for being present and prioritizing the health & well being of your patients along with your staff members.
May 29, 2020
Very friendly staff. They did a great job sanitizing everything and making people feel comfortable and safe! I’m happy with the service provided by Dr. Kongsakul.
May 27, 2020
Great staff, been going for a long time. Always have a smile on their face (well now wearing mask for safety). I definitely recommend them to my friends and family.
May 27, 2020
Great place to be. They are so friendly and welcoming the minute you walk through the door. I moved out of the area and have changed all other yearly appointments I have except for my eye appointment. Why, simply because of the great care and service!
May 26, 2020
Excellent customer service
May 22, 2020
Quick and easy appointment - everyone I interacted with was extremely professional and accommodating. Thank you Nancy and Andy!
Mar 20, 2020
The entire process was lengthy and ultimately I am frustrated and unsatisfied and feel gipped out of my time and money. I purchased the first pair of glasses and they had to make adjustments, but in the end I could see out of them. I purchased the exact same frames only in a different color and this time I could not see out of the lenses at all. They sent them back to the lab three times, saying it was a different lab causing the issues, but kept switching stories. After the third time received, I still cant see out of the glasses and they give me headaches and it feels like I am in a funhouse. The ladies said they couldn't do anything further because the lab couldn't make the correct lenses for me and I would have to deal with the lenses not working even though I already paid almost $400 dollars for them. I am extremely upset and will tell everyone to avoid El Portal at all costs. You didn't even offer a refund for the lenses or frames seeing as they don't work.
Mar 19, 2020
Dr. Kristal is the BEST all around...never have had such an amazing, intelligent and friendly doctor to keep me healthy and knowledgable with my eyesight journey! Her staff is also just as helpful, knowledgable and friendly to work with... Great job! Best, Michael
Mar 16, 2020
An a extremely thorough examination,a friendly efficient staff, a professional optometrist. Highly recommended.
Mar 13, 2020
The staff and doctors are very friendly and helped through a very thorough process efficiently. This office is now my permanent home for eyecare. If you can, schedule with Dr. Kristal, though I'm sure the other doctors are fantastic as well.
Mar 12, 2020
Overall it was a great experience! Everything runs so smoothly from the time I was greeted to when they finalized the invoice. All the tests are lined up in a way that makes it very expedient. The doctor saw me right away and I never felt like my time was wasted. Overall they run such a smooth operation and I wish more doctor's offices were like this. Dr Kawamoto was also great! She's so gentle and professional and makes sure that you understand everything each step of the way. They truly are the best!
Mar 10, 2020
I appreciated that the wait time was not long at all. The entire experience was a very smooth and easy one. The entire staff, from reception to Dr. Kawamoto, were very kind and professional. Everyone made sure to go above and beyond to accommodate my eye care needs. Thank you!
Mar 7, 2020
Everyone is very friendly and professional. Every single person I met was super nice and I will definitely be using this as my optometrist from now on.
Mar 2, 2020
Excellent service. Knowledgeable doctors!
Feb 25, 2020
I visited the office for the first time on 2/21/2020. I had a wonderful experience the eye doctor was super nice and informative. The front staff was very nice especially Mayra she was the best .
Feb 22, 2020
Everything is handled professionally and efficiently at every visit. The staff is helpful and welcoming.
Feb 17, 2020
Beautiful little practice at great location; staff is friendly and knowledgeable, I always have a great experience at El Portal.
Feb 15, 2020
i love visiting El Portal Optometry. Everyone from the Doctors to the Op techs to the front desk ninjas, all are extremely welcoming, informative, attentive and very pleasant. Great variety of frames as well. Highly recommend this great little Optometry! 🤓😎
Feb 15, 2020
Dr. Kawamoto is a delight! She is always happy to answer questions and remembers my history each time i come in. Coming here for my annual exam is always quick pleasant, and hassle free. I'm really glad a I found this place and suggest it to all my co-workers since we're right down the street.
Feb 8, 2020
I have been coming to El Portal Optometry for several years now, and could not be more pleased. I have been seen and treated by both Dr. Kongsukal and Dr. Kawamoto, and they are both excellent. the office staff if kind and patient and they listen to you. We will be going to El Portal as long as they are there.
Jan 30, 2020
Great experience all around from the young ladies taking information and performing initial eye exam tests to Dr. Kongsakul. I was concerned about the overall price for my glasses and sunglasses but after doing research I found the pricing to be very competitive and fair.
Jan 24, 2020
Great experience and was very satisfied with the glasses I purchased!
Jan 20, 2020
She was very kind and patient!
Jan 9, 2020
Great eye doc! Very informative and helpful!
Jan 7, 2020
Best in the business of your eyes. Great Doctor with a extremely pleasant and efficient staff. Both Dr. and staff are very thorough and patient.
Jan 4, 2020
Staff and doctors are amazing! Welcoming office with a nice selection of glasses. All the optometrists in the office are so friendly and clearly explain the health of your eyes.
Dec 31, 2019
Excellent service great customer service and experience... I’m sure coming back here every year
Dec 30, 2019
The folks at El Portal optometry are a welcoming group of professionals. I didn't wait long for my appointment and my visit was comprehensive and thorough.
Dec 18, 2019
Very friendly and knowledgeable. Staff are great. A fine selection to choose from.
Dec 9, 2019
Great experience. Everyone was friendly, answered all my questions, and moved me out efficiently.
Dec 5, 2019
First class organization , very well trained staff very pleased.
Nov 27, 2019
All staff are always so friendly and welcoming. They are quick and you an in and out in a flash.
Nov 19, 2019
Scheduling was easy, the check up was smooth and efficient, and the doctor was very informative.
Nov 13, 2019
Excellence and warm and welcoming staff!! always
Nov 11, 2019
Very nice atmosphere friendly staff
Oct 29, 2019
For me, it's always about the Dr.. A Doctor must be friendly, understanding and patient. They must be able to answer my questions and often explain things I don't understand and never make me feel lesser because of them. Dr. Kristal Kawamoto does just that. I have had many eye doctors, but for the past few years Dr. Kawamoto has been the best. Ask for her...
Oct 28, 2019
As per usual I had an excellent experience at Dr Andys office. The minute I walked in the door - the staff all said hello with big smiles and I was quickly signed in , updated and the eye tests were done promptly. I met with Dr Andy and he was very thorough with my tests and answers to the many questions I had with the change in my vision. I’m excited to learn about computer glasses and actually ordered a pair in addition to a new distance pair. The bogo special makes it an easy purchase. They have a great selection. Can’t wait to pick them up! Cheers to an excellent team!
Oct 25, 2019
On my annual eye exam I mentioned that there seemed to be something occurring with one of my lenses. What started out as a small, straight line progressed into what looked like something delaminating inside the lens. It turned out the anti-glare coating was going bad and the technician noticed it on the other lens as well. As it turned out, both lenses were replaceable under warranty! I'v never had to use this feature before but it was a relief since my policy doesn't cover new lenses for quite a while and I'll now get a new set of lenses. They were straight up front about it and set my mind as ease. It was a pleasure and a relief to deal with.
Oct 14, 2019
Great staff, clean facility, has the latest technology. Dr. Kawamoto is very knowledgeable and has an awesome spirit. Overall, great customer service. I referred a friend to this office and she loves it too.
Oct 12, 2019
El Portal Optometry is awesome. Friendly staff, short waits, and Dr. Shin is so nice and helpful. Looking forward to coming back next year for my annual eye exam.
Oct 7, 2019
I needed to check my eyes as it had been at least 3 years since my last checkup. This place was nearby work and out of convenience I scheduled an appointment. It was very easy, the staff was very friendly, and Dr Kristal was very good. I felt super comfortable and picked out my new frames from a pretty good selection and it was ready for pickup in 3 days. No complaints!
Oct 4, 2019
I found this optometrist on Yelp. And due to the convienent location and the great Yelp reviews, I decided to give it a try. The women at the front desk were so nice, and Dr. Shin was very thorough and kind. When I was fitted and trained with contact lenses, Nancy was beyond patient and explained everything!
Oct 2, 2019
Very nice office.The staff is very knowledgeable and pleasant to deal with.Dr Kongsakul is Brillant . I qill always be a client..Five star operation.
Oct 2, 2019
I have had exams with Dr Kongsakul and Dr Shin, as well as coming in separately to buy glasses. Both doctors and the entire team at El Portal have never been anything less than amazing. They are super helpful, patient and kind. Despite knowing that they must go through the same thing thirty times a day every day, they took the time to make me feel comfortable and answer all of my questions. So happy to have found such a great Optometrist!
Sep 17, 2019
It is always a pleasant experience.
Sep 7, 2019
Dr. Kongsakul was amazing. He was able to address my problems and made me feel really comfortable.
Sep 3, 2019
Highly recommend based on consistently good customer experiences with staff and doctors through the years. Trust their standards of quality and feel very confident about the level of optometric care.
Sep 2, 2019
Fantastic people who know there stuff. First eye exam in 18 years. If I had known it was that easy, I would've gone way sooner.
Aug 30, 2019
Appreciate the friendly staff and quick service
Aug 30, 2019
Dr. Kongsakul was great and made sure I had everything I needed. The rest of the staff was very friendly as well.
Aug 27, 2019
Great positive and friendly staff
Aug 22, 2019
The store manager is extremely rude and unprofessional. I'm ok with sales associates making mistakes (no one is perfect), as along as the willingness to correct the mistake is there, and the customer is taken care of. But that's not the approach the store manage decided to take. She chose to argue with me, when all I was asking for is to be treated fair. It's been nearly a month now and I have not received my glasses. I expressed my frustration to the store manager and instead of working with me (the customer) she decided to give me a refund. Now I have to wait another 10days for the funds to be put back into my account and for my insurance company to reinstate my benefits. Not only has this experience been frustrating, its also been a waste of my time.
Aug 21, 2019
Mayra did exellent service To me. She explained every detail about my coverage. She's the best !!
Aug 21, 2019
Another annual exam in the books! Thanks to the team at El Portal Optometry especially Dr. Kawamoto and our beloved Mayra who always take great care of us. We look forward to this every year.
Aug 19, 2019
I'm always really skeptical when trying a new place in the medical field. My standards are easy and human; professionalism, attentiveness, and personableness. I don't want to feel like a number that only serves the companies "bottom line". Dr. Kristal Kawamoto made me feel like an individual. She was professional, attentive, and personable from beginning to end. Wonderful!
Aug 17, 2019
Friendly, professional manner and listened to all my concerns about my vision. After years of going to LensCrafters and not being happy with my prescription. I think I might now be finally seeing things clearly. I was also able to book an appointment easily online.
Aug 14, 2019
The staff was very attentive. It is always an upbeat experience visiting El Poral Optometry.
Aug 8, 2019
Your staff is incredibly helpful, patient, and friendly. A+++
Jul 31, 2019
I’ve been coming here for years and brought my son in for the first time. He had a great first experience. Thank you so much.
Jul 15, 2019
Kristal is super nice and professional, take time to exam my eyes and answered all questions I’ve concerned.
Jul 13, 2019
Very professional and kind. Everyone thanked us for being there.
Jul 12, 2019
Very nice staff. Friendly and knowledgeable.
Jul 10, 2019
Excellent Supportive staff and Doctor is very caring and supportive with the required guidance. Doctor listens all the queries with utmost patience and give suggestion or required prescription. Very well organized place for Eye check up.
Jul 8, 2019
Everything about this office is top notch! The customer service is impeccable, very thorough follow up, excellent selection of lenses, and really knowledgeable doctors! Very thankful I found them!
Jul 8, 2019
Great office. Friendly and professional staff.
Jul 8, 2019
I love going to your office. Everyone is friendly. The eye exams are handled quickly and professionally. Everything is clean. The doctor is super friendly and explains everything really well and really listens to my concerns and questions. It’s great.
Jun 28, 2019
I always enjoy my visit. Everyone is so professional and there’s no waiting period...!
Jun 28, 2019
Excellent experience all around. Great staff, smooth communication, so friendly, and also smelled great in there!
Jun 20, 2019
This was my son's first visit to the Optometrist, and it went great. The staff were very friendly and comforted him during the eye test. The Doctors are amazing and kind. We were in and out of there in under an hour. Love this place.
Jun 10, 2019
Very happy with my experience. Little to no wait time, doctor answered all my questions and was very thorough, staff is great and office is clean. Love this place!
Jun 10, 2019
I think El Portal Optometry and Dr. Kongsakul are first rate. I’ve been going there for over 6 years and I’ve always felt that Dr. Kongsakul does an extremely thorough examination. All of his office staff are friendly and very helpful and the office has a great selection of frames. I would strongly recommend this office to anyone looking for an eye doctor.
Jun 7, 2019
El Portal is the best, I would literally never go anywhere else. They care about their patients and make things super convenient! I love them.
Jun 6, 2019
What a great staff. All vey knowledgeable. Super helpful. The Dr. was amazing
May 30, 2019
Very nice, very professional.
May 29, 2019
I’ve been going to dr kongsakul for eight years and I’m very impressed with his office but more importantly the new, latest and greatest machines
May 29, 2019
I thought the service was outstanding.
May 14, 2019
Hip, boutique-style optometrist with helpful, kind doctors. I like the machines they use to check your eyes without having to dilate your pupils.
May 13, 2019
I've been coming here for several years and have always been very pleased with the service. They've even saved me money by helping me repair eye wear on warranty. The staff is very friendly, and I always feel that I'm being cared for.
May 6, 2019
Had a good experience everybody was very professional and friendly.
May 3, 2019
I was impressed with how professional the staff and doctor were. I am very happy with the excellent service. I will refer El Portal Optometry to all my friends.
May 2, 2019
Great experience. Friendly staff, competent and efficient. Doctor explained things well and was not rushed.
Apr 23, 2019
I always enjoy my visit there everyone is so helpful
Apr 22, 2019
Great doctor amazing staff
Apr 3, 2019
My experience at El Portal was great! Its a little unfortunate that due to the small size of the office all the tests for your appointment with the doctor need to be done out in the open. Overall that did not effect my visit just merely an observation.
Apr 2, 2019
Every time I come in for a check up, I have the most fantastic experience. The front desk staff is incredibly welcoming and generous with answering any and all questions. The doctors are very detailed and just lovely people. I would recommend this office to anyone!! It's one of the best offices I've been into and it's in a great location and the experience is always a pleasant one. Thank you all for such outstanding service!!
Apr 1, 2019
friendly, clean, great service
Mar 26, 2019
Staff professional and respectful, but not very friendly or helpful beyond minimum required.
Mar 25, 2019
This is not your ordinary optometrist. The extra care for details is great. I wouldn’t anyone else as my optometrist.
Mar 21, 2019
The staff is very nice, very welcoming and sincere. Dr Kristal is truly the best she’s understanding listens to my concerns and answers all of my questions. She makes me feel very comfortable and at ease.
Mar 18, 2019
I love this place. They doctors and staff are very caring. They are so nice and patient. I feel as though I am in great hands
Mar 18, 2019
Excellent work from a friendly bunch! They actually care about you and it shows.
Mar 17, 2019
This business may be small, but the service is enormously satisfying. At first, when I walked in, I thought it small in here, but quickly I was greeted and helped, so that thought was voided. I filled out the paper work as I was a new patient. Then quickly I was called and my retired got checked. The employees there are awesome. They made me feel comfortable and provide great service!
Mar 16, 2019
Dr. Kongsakul has a very soothing manner. I am always very nervous at eye appointments because I always think I an making a mistake somehow.
Mar 12, 2019
Friendly, kind and knowledgeable. Always a great eye experience.
Mar 7, 2019
It was a very positive experience. The woman who did my eye photography was nice, patient, and gave good instructions. The finances woman was nice, and thorough. The Doctor was amazing, she answered all my questions and was quite thorough with her examination. The entire staff is made up of nice, quality people, who do excellent work, and have a sense of humor.
Mar 4, 2019
Dr. Kongsakul was great, really took the time to give me a glasses options that fit my needs. Likewise with rest of staff. Good frame selection. Excellent explanation of benefits.
Mar 1, 2019
I had a really great experience here. It was my first appointment and I felt very well taken care of.
Feb 18, 2019
The best eye exam visit ever!!
Feb 11, 2019
Came in and got started right away. Staff were kind and prompt, doctor was great and to the point. All my questions were readily answered.
Feb 5, 2019
The visit was smooth, efficient and of high professional standards.
Jan 24, 2019
What a wonderful and easy experience. The tests were quick and painless, and everyone was nice and accommodating.
Jan 23, 2019
New machines, new exams. I liked it a lot.
Jan 23, 2019
Great service and very patient.
Jan 14, 2019
Love this place. They're always friendly and accommodating, and go out of their way to make life easier for their patients! They even helped me to make the most of my vision insurance! They always go above and beyond.
Jan 14, 2019
Everyone from the desk staff to the doctor was wonderful. Making a last minute medical appointment was easy and when I came in, the doctor took the time to answer all of my questions after the exam. As a previous reviewer said, the office is very nice and has state-of-the-art equipment. I will definitely be returning to El Portal.
Jan 14, 2019
Everyone was very professional and it was a fast in and out. I feel like I always end up spending more money than I thought I wwould considering I have Vision Insurance, but that tends to happen no matter which optometrist you go to. This is a good place to come get your eyes checked out, and get new glasses.
Jan 11, 2019
Dr Kristal Kawamoto provides a thorough and fast evaluation of my eyesight condition and eyeglass prescrption. Excellent service, & she is very personable.
Jan 8, 2019
They are very nice and professional. I highly recommend this place.
Jan 8, 2019
Love coming here the staff is so warm and accommodating and Dr.Kongsakul makes you feel so comfortable and answers all your questions.... you know you are getting the best care!
Dec 29, 2018
Wonderful professional service. The doctor and staff were very accommodating.
Dec 28, 2018
Friendly and professional! I really enjoyed my time at El Portal. Everyone was so friendly and helpful!
Dec 27, 2018
I never received my prescription after asking for it
Dec 20, 2018
Always feel taken care of here!
Dec 20, 2018
Easy to manage website. Very pleasant. I did find myself wishing I could look up my existing appointments.
Dec 20, 2018
This was my first visit. I loved Dr. Shin. This was the most expensive eye doctor visit I've ever had, the man selling me glasses definitely knew how to upsell me...
Dec 19, 2018
Dr Shin and the crew were very professional and helpful.
Dec 18, 2018
As always, impeccable, friendly, and attentive service from Dr. Kongsakul and the crew at El Portal. I never feel rushed and they always inquire about me to make the proper assessment on what solutions are best for my needs. I can go elsewhere, quickly go in and out, and get what I think I want, but the team at El Portal strive to also deliver what I need and what is best for my day-to-day habits. Thank you El Portal for the attention to service and sincere interest in making my life sharper and clearer.
Dec 14, 2018
Dr. Kawamoto is the best! Couldn't recommend her enough! She's great doctor and incredibly nice. Very thorough and helpful with any questions or concerns you may have. What else could you want?!
Nov 29, 2018
Small office, friendly staff, quick in and out.
Nov 26, 2018
Very efficient and polite service. Everyone is so friendly at El Portal Optometry.
Nov 21, 2018
From the time we walked Thur the door you’re staff was kind and polite. Both helpful and Efficient during our appointment. The doctor was very personable and knowledgeable during our time with him 😇
Nov 9, 2018
Wonderful optometrist! The appointment was quick and efficient. Everyone was super friendly and helpful, will be keeping these guys as my regular optometrist!
Oct 25, 2018
The most organized places I’ve ever been too, and certainly optometrist offices! The staff was friendly, confident in their roles, and worked quickly. They were a well-oiled machine. Also the equipment seemed to be state of the art. I was in and out within 20 minutes! Will definitely be recommending.
Oct 23, 2018
Great visit! Thorough and friendly.
Oct 17, 2018
Every time I go to El Portal Optometry, I'm treated like family. There's always a pleasant and professional air to the place. Dr. Kristal Kawamoto is always upbeat and listens to all my concerns and treats me with respect. Myra is my favorite when it comes to picking out and fitting frames and I always look forward to working with her as she provides the best customer service around. The frame choices are great and the place has a nice vibe to it so what else could one ask for?
Oct 15, 2018
Absolutely FANTASTIC service. Went for an eye exam and new glasses. The staff and Dr. Kawamoto were extremely knowledgeable and friendly. It was such a great experience and I highly recommend El Portal Optometry.
Oct 15, 2018
El Portal is relaxed and helpful. I was even late for my appt (I misread the time), and they worked me into the schedule so I didn't have to re-schedule. The whole atmosphere is friendly, and I will be going back for my next appt!
Oct 9, 2018
Everyone at El Portal from the reception staff, the assistant running the preliminary tests and Dr Shin herself were super friendly, patient and helpful. I was never kept waiting nor was I rushed at any time. Dr Shin was wonderful and made sure to take the time to explain everything she was doing and the results of all tests performed, as well as answering any questions I had for her. This was my first visit to El Portal and I am relieved to find an Optometrist I have no reservations about returning to. I would highly recommend this place to anyone looking for a friendly, professional eye doctor.
Sep 22, 2018
I've never been a fan of going to the eye doctor, and I had finally found an office I was totally comfortable with. I moved, though, and needed to find an eye doctor in my new neighborhood. I'm so glad I stumbled upon El Portal! Everyone was so friendly and helpful, and I never once felt anxious. Dr. Kawamoto is such a gem, too. She was kind and her exam was thorough, I really felt like I was in great hands. I'm glad I discovered this office, and look forward to continuing to see Dr. Kawamoto. Thank you, El Portal!
Sep 17, 2018
Over exceeded my expectations. Very modern and up-to-date facility. The staff was friendly and welcoming. Answered all my questions.
Sep 3, 2018
Amazing service all around. Highly recommended.
Sep 3, 2018
I love el portal optometry. The staff are always friendly and Dr.Shin is amazing.
Aug 28, 2018
Friendly, kind, and knowledgable. I've gotten my annual exam here twice now and have had a wonderful experience each time!
Aug 20, 2018
I feel smarter and really well taken care of after visiting with Andy. He’s really knowledgeable and helpful. Usually during eye exams I get really nervous about how bad my eyes are, but his tests are so amazingly fast and effective I don’t get any anxiety. Love this place so much!! I have been coming since they opened.
Aug 17, 2018
Another great visit - the team at El Portal is the best, especially Mayra!
Aug 16, 2018
The service was great and the whole process was very pleasant. Dr. Kongsakul was very professional and knowledgeable.
Aug 15, 2018
Staff is very professional and friendly.
Aug 9, 2018
Dr Kawamoto is amazing, staff is always very helpful!
Jul 19, 2018
Went in for medical exam for R eye irritation, thought to be foreign body vs something else. Dr. Shin was thorough, reassuring, and gave an excellent eye flush that left my eye feeling immediately better. The diagnosis ended up being mild papillae/allergic reaction. 2 days since my exam and already starting to feel better.
Jul 18, 2018
Great care and time with clients. Front desk very kind.
Jul 6, 2018
Everyone at El Portal is just wonderful! From Dr. Andy to Diana, to everyone else I didn't get their names. I would highly recommend their office! Great care, great service, and great frame selection! Top notch across the board! : )
Jul 2, 2018
I had an excellent experience at El Portal. I didn't have to wait very long to be seen and the staff was courteous and professional.They helped me find the right contacts for my special eyes. Dr. Kongsakul showed me the back of my eye on the screen and that was super cool ( for lack of a better word). I would 100% recommend El Portal for your eye care needs.
Jun 20, 2018
Best eye exam I have ever had and my grandfather was an Optometrist! Love this place. Very friendly. Beautiful frames to choose from and right in the heart of super cool NOHO!
Jun 16, 2018
Wonderful experience! Great staff and good options for glasses
Jun 14, 2018
El Portal Optometry is a fantastic team. I always enjoy my annual visits.
Jun 11, 2018
I 've been visiting El Portal since December of 2011. It was one month after they opened. The friendly staff always willing to help. doctors are on top of their game. the latest modern equipment. And the time it takes to explain youre check up.
May 30, 2018
I've been going to see Dr. Kongsakul for at least 4 years now and I think he's an excellent optometrist. He's a great listener and always takes time to hear my concerns and I never spend a lot of time waiting for him to see me. I also think his office staff is excellent!
May 30, 2018
Dr. Kongsakul is wonderful, I always come in with tons of questions and usually some concerns he's always taken the time to REALLY listen and answer thoughtfully. The new machines, especially the interior photography one (sorry I don't know what it's called), is super cool and saved me from having my eyes dilated on a busy day - I've chosen El Portal as my provider for 5 years now because of how respected and valued I feel as a patient, I feel very lucky to have been referred to them by a colleague all those years ago. As a writer/producer here in LA, feel my eye health is tied not just to my overall health but also to the longevity of my career and I feel confident I'm getting the best care with Dr. Kongsakul and his friendly team.
May 17, 2018
Upon visiting El Portal Optometry for the first time, I was impressed. It is a comfortable office with a friendly and professional staff, and i wasn't kept waiting long for my eye exam. Dr. Kongsakul was thorough, patient, and answered all my questions. I felt like I was in good hands from start to finish.
May 10, 2018
The staff at El Portal are always friendly and efficient, and when I get my annual exam, I'm in and of there so quickly. But I feel I've gotten quality service every time.
May 7, 2018
Fantastic office with a very kind & helpful staff. My visits are always quick and easy!
Apr 27, 2018
El Portal Optometry is the bomb! All the staff are cool,and professional.They are always in a good mood and ready to help you.
Apr 17, 2018
Friendly and helpful staff, great frames, can’t wait till I get them!
Apr 7, 2018
The most professional and amazing experience. Great staff that provides feedback on frames and fitment.
Apr 4, 2018
I have been coming here for years and the service and care have always been superior. I would never consider going anywhere else. The selection of frames is outstanding.
Mar 25, 2018
I always like to come back every year for my eye exam. Dr. Andy is a very proffesional and trust him.
Mar 21, 2018
Awesome presence. Very professional and helpful.
Mar 21, 2018
Great Doctor!! Great staff!!!
Mar 17, 2018
Amazing staff always helpful.
Mar 13, 2018
Fast, friendly, and helpful.
Mar 5, 2018
You know, I thought that all optometrists were created equal...not the case!! I decided that I needed to find a discount optometrist and I got what I paid for. The glasses that I got from them had a very narrow vision field. If I looked to the right of left, everything went blurry. Needless to say, I'm back to El Portal for life. My eyes are too precious to skimp on quality. 💗
Mar 2, 2018
The staff at El Portal are very nice and friendly and they have a great selection of glasses. The only reason I don't buy from there is because I can find the same frames at a better price. I was offered a 10% discount, but the sake of comparing I can get Persols at Costco for $160.
Feb 21, 2018
The staff was great. Since i walked in i felt welcomed. All my questions were answered, and it was a fast process. There was literally no wait time. I was helped at the time my app was scheduled.
Feb 16, 2018
I always have a wonderful experience at El Portal. Everyone is friendly and knowledgeable!
Feb 11, 2018
I really enjoyed my visit to El Portal Optometry. When I entered the space is really well designed and clean. The staff was very friendly when they greeted me. I had an appointment and I was in with the doctor at the time of my appointment - very timely. After my examination, one of the staff took me to the glasses case and helped me pick out glasses that she thought I might like. She then sat with me and honestly told me what worked and didn't work with my face shape, eye & hair color, etc. I was alone so I appreciated the honest feedback and help. I also have an insurance plan so she walked me through that and got me the best service possible through my insurance. There was no pressure to buy the most expensive or to keep adding to the bill. All around I was incredibly pleased with my visit and am going to make this my regular doctor. Thank you!!!!! 5 stars, two thumbs up, and 10/10 fidget spinners.
Feb 8, 2018
Wonderful Service! I love how everyone was very thorough with explanations and the forms. It was all quick and efficient. I am very happy with my first visit and do plan on coming back when I need to. :)
Feb 4, 2018
My experience was great from the moment I made my appointment to the moment I walked out! Everyone was super friendly and when I entered they helped me right away. I went in for an eye exam and new glasses. The doctor was really nice and I felt very comfortable for my first time there, and usually I feel rushed to pick out some options for frames but I felt very comfortable taking my time and with picking the right pair! I am very happy I gave this place a try!
Feb 3, 2018
What a great optometrist! The staff is super friendly and the doctor was very professional. I couldn't ask for more! parking was easy and waiting time was zero for my appointment :)
Feb 1, 2018
no son nada profesionales los vendedores
Jan 19, 2018
Never been to a more friendly optometrist -- from the people at the front desk to Ms Kawamoto. Very pleasant experience overall and I feel like everyone is always ready to answer any questions or concerns.
Jan 18, 2018
They were efficient in checking me (a new patient) in. Plus I was impressed with filling out the beginning paperwork on a tablet vs. a ton of paper on a clipboard you have to teeter on your lap. I found them to be very quick & thorough. Although I didn’t need this testing the day I went, I was glad to see they have the equipment to do the mapping of the eye for the best results on correction.
Jan 15, 2018
Really appreciate Dr Kawamoto's review of my eye exam data and how it leads to her assessment of my vision health status. She is always friendly, helpful and very efficient. Thanks too for the quick turnaround in supplying new glasses--I am very satisfied.
Jan 14, 2018
Everyone is so wonderful. Picking out glasses can be stressful cause this is part of who you are and is what people will judge you by.
Jan 10, 2018
Everyone was very helpful and informed. It was a pleasant experience working with them, especially Helen who walked me through all the options for buying a pair of glasses over the phone.
Jan 8, 2018
The friendliest visit to an optometrist I think I've ever had. Everyone was very patient and helpful.
Dec 28, 2017
El Portal is Amazing! Great with their patients and also great Vibes.
Dec 12, 2017
Always a wonderful experience!!! 💙
Dec 11, 2017
Great experience the doctor was very nice friendly and postive
Dec 11, 2017
I discovered El Portal Optometry several years ago after reading many positive reviews. And now after being a patient all this time I would still give them as many stars as possible! They exceed all standards in every way possible way from customer service to the best doctors .
Nov 21, 2017
This place and staff is phenomenal! The doctors and their professionalism is above all others...I would recommend this business to all!
Nov 13, 2017
Enjoy going to my up coming appointments. Its convient to go to walking distance .I am always notified for my up coming appointment .The staff always welcome me with a friendly smile.The eye Dr. is very through she makes sure to give you the best quality care you need. If you need glasses The staff helps out with the most affordable choice that fits to your budget and frames your face well. If theirs any ajustments needed they take care of it. :}
Oct 23, 2017
All was great, starting from lucking out in getting the very first parking meter right in front of your door. I found you via Yelp after the place I went last time said they wouldn't have an appointment available for more than 90 days. I made an appointment online with you for the very next day. The whole experience was excellent, all three people who helped me were super nice, the doctor was very knowledgeable and friendly. 5 out of 5.
Sep 28, 2017
I was very pleasantly pleased by the way I was greeted. Everyone was very nice and comforting. The technology they have at this office is incomparable to other places I’ve been to in the past. It made my visit quick and the doctor was able to explain things in great detail. Love this place and will be coming back!
Sep 25, 2017
Great service! They fixed my eyes!!! So happy and have been going there for a couple years now. Very nice and clean! Love it there.
Sep 22, 2017
Excellent service! Quick, friendly, and knowledgeable.
Sep 18, 2017
I have been to many optometrists and El Portal in Noho is by far the best! Super warm staff with the latest technology. I will definitely continue to visit them for any vision related matters! Love them!
Sep 13, 2017
Excellent care by Dr. and the entire staff! Very professional, knowledgeable, and patient.
Sep 11, 2017
Read all paperwork carefully and make the salesperson break down what they are charging you for if you buy frames here. Left disappointed and felt taken advantage of. The Doctors are amazing, I would consider returning only to speak to them, as long as I never had to deal with their sales people again.
Aug 29, 2017
Excellent service. Everyone cares and pays attention to your needs. Very fast, thorough appointment. Doctors are personable and informative. And the A/C is the best in NoHo!
Aug 28, 2017
I especially like the comprehensive exam of my eyes that looks for changes and possible trouble. The eye's interior is viewed clearly. There is a full variety of attractive and stylish frames available, and knowledgeable staff to help with selection and proper fit. The appointment is managed efficiently from start to finish. Very pleasant and easy.
Aug 12, 2017
The staff was warm and friendly, and Dr. Kawamoto was excellent! She answered all my questions and was so helpful overall.
Aug 3, 2017
I love coming to El Portal. Both the staff and Dr. here are truly exceptional and very caring.
Jul 25, 2017
Very good eye exam. Friendly and knowledgeable staff who explain everything extremely well. Top of the line equipment, which makes the exam go smooth and quick. Love that. Pretty bummed out about the sunglasses in stock. I'll have to go back to get fitted when the common frames I want will be available at the store. It will take me very long to get my sunglasses. Inconvenient, to say the least.
Jul 24, 2017
Professional, comfortable, and helpful
Jul 12, 2017
Excellent customer service, very professional staff and Dr. as well
Jul 12, 2017
Dr. Kongsakul and staff were very professional and knowledgeable. Great office.
Jul 8, 2017
I have nothing, but good to say. All the staff was very helpful, and curteous. Maybe the only negative is street parking which led to me getting a parking ticket. I wish they had parking spaces. Thanks for great service.
Jul 8, 2017
Great job very friendly staff and the Doctor.
Jun 23, 2017
Excellent I love the Dr Andy he seems to really care about his patients
Jun 21, 2017
Excellent. The entire staff was pleasant and charming, the exam was efficient, and everything was explained clearly and simply. So thrilled to be able to be part of this office's patient roster.
Jun 16, 2017
Excellent service from a friendly place!
Jun 12, 2017
Excellent, professional team – I’ve been a long time patient. Dr. Andy and Mayra are phenomenal and always take excellent care of me (everyone there, really). I highly recommend!
Jun 7, 2017
Good customer service and I have every confidence in the technical skills of the staff.
May 24, 2017
The team is not only professional and knowledgeable, but also extremely nice, which helps keep customers at ease.
May 23, 2017
Came in to check out new frames. I forgot his name but the guy who helped me was super nice and helpful and gave a genuine opinion of how the frames looked, which I appreciate. Booked an appoint for 3 days later to get a check up. Everyone was super nice, very friendly, very helpful. It was a pleasure to be there. Didn't have you to wait long, everything was really efficient. Everyone knows what they're doing.
May 19, 2017
If you want a great optometrist, please look no more!!! Dr. Kongsakul is so amazing!! His team members are amazing as well! What can I say...exceptional service!
May 17, 2017
Extremely polite. Quick experience. Absolutely a pleasurable visit. Would totally recommend
May 5, 2017
This is the best Optometrist office I have ever gone to! They are really friendly and service oriented.
Apr 27, 2017
Appts always available. Dr is super personable and makes the experience pleasant.
Apr 27, 2017
Kristal Kawamoto was amazing. I had previously gone to another eye doctor, but it felt rushed and I didn't trust the results. Kristal took her time to explain everything and gave me valuable insight (pun intended) into the health of my eye.
Apr 20, 2017
This is the second year I've come to El Portal for my annual exam, and I couldn't be more pleased. I love how all the paperwork and scheduling is available through our device of choice. I felt both times that the optometrist and her assistant were capable and knowledgeable, and everyone on staff is friendly and efficient. I purchased a new pair of glasses this year and was pleased with the selection, as well as the time Damian devoted to helping me find the right pair. Plus, the location is perfect. I can easily bike and Metro there from Koreatown, and parking is plentiful in the neighborhood. I tell friends looking for vision care services to visit El Portal.
Apr 9, 2017
I love every aspect of your office, staff incredibly friendly and helpful and the design is awesome.
Apr 7, 2017
I'm happy that I'm back , you guys are the best thank you for your help and advice on how to get my new prescription glasses
Apr 4, 2017
I always have a pleasant experience with the team here. They are fast, friendly and helpful. Love all the doctors and there is a great selection of glasses to chose from.
Mar 27, 2017
I've been coming here for years. They're up there with the latest technology for eye care and reasonably quick in getting you checked in and immediately having the doctor see you. They also give friendly annual reminders for your check up.
Mar 20, 2017
Great optometrist office. Everyone one is super patient, and friendly!! Love it!!
Mar 20, 2017
I was very satisfied with my visit to El Portal Optometry, i will recommend to my friends and falily, Awesome Servcice!
Mar 18, 2017
El Portal Optometry is the best! I no longer live super close by, but the quality of service is such that I will drive as far as I need to. Dr. Kongsakul is the best eye doctor I have ever seen. He is kind, explains everything and I have complete trust in his knowledge.
Mar 15, 2017
For years I've had the best service here, even though it's a drive for me I wouldn't go anywhere else
Mar 11, 2017
Fantastic service, all questions were answered and they were very patient.
Feb 18, 2017
The service was great the doctor and assistants where very polite and helpful
Feb 16, 2017
Very kind and helpful front desk. Dr Kristal was excellent with my shy little 6 year old. She was able to diagnose her need for glasses. Will defiantly send the rest of my friends and family there.
Feb 9, 2017
El Portal is a warm and friendly business that welcomed me with ease and left me feeling as if I had been well taken care of!
Feb 7, 2017
Pleasant atmosphere. Clean with latest technologies Friendly, courteous and knowledgeable staff and excellent doctor: Dr. Kongsakul.
Feb 3, 2017
Although my appointment went smoothly, I did not like the online appointment request feature. If a time is unavailable on the schedule, then it shouldn't be there to click and request it. All of the times were unavailable the day I was able to go, but when I called they were magically available. Very inefficient and not a good feature.
Jan 31, 2017
Great place. I am a new patient and felt like I had been going there all my life the minute I walked through the door. The staff was super friendly and helpful. The wait was quick. The exam was impressive with all the new technology they use. Dr Kristal was awesome too!
Jan 29, 2017
Great experience all around. Scheduling was easy and I was able to get a next day appointment. Dr. Andy was extremely thorough, professional, and very nice. The rest of the staff was awesome and super helpful when it came to picking out my new frames. Frame selection was also great. If you are looking for a great eye doctor, staff, and selection, look no further!
Jan 27, 2017
Great staff and hours of operation that works well for everyone. The location is always clean and have a variety of glasses in stock. The doctors work with people of all ages and use the most advance technology to assess their patients.
Jan 27, 2017
I love the service, all the staff very professional and attentive most of all patient. Dr. Shin is very sweet and assertive made me feel very comfortable and optimistic about my eyes exam. Helen was personally assisting me with my selection of glasses very patiently as well
Jan 26, 2017
I love this office. Please environment with lovely people and my doctor is great and informative! Would recommend anyone to go here :)
Jan 25, 2017
I've been going to El Portal Optometry for several years now. I am always seen promptly at my appointment time and the exams are quick and pleasant. The staff is very friendly and make you feel at home.
Jan 18, 2017
Everything was great except I feel very strongly that you should mention your lens fitting costs upfront. That was not as on the up-and-up as I would have liked.
Jan 18, 2017
Had a great exam with Dr. Kongsakul. He was very kind and thorough and very patient with me during the eye puff since I have a serious anticipatory blinking problem. I also really appreciate that El Portal has the Optomap for dilation-free retinal exams. It was very interesting going over the images with Dr. Kongsakul. I appreciate the amount of time he took to go over the images and answer my questions. I also like that he suggested I try the latest and greatest in contacts for a week even though I'm very happy with my current contacts. I'll be wearing the new ones this week so I can make an informed decision. The staff is also very helpful and friendly. Excellent eye exam experience.
Dec 28, 2016
Great Dr.Andy was so nice and professional made me feel super comfortable answered all my questions... staff was friendly too!
Dec 18, 2016
This has been my first Optometry place I have been to and I am super impressed at the detailed care and attnetion I received. I also know that the in depth review of my eye results were absolutely amazing..Not only that but I was able to have a sample of my newly found prescription given to me to try out on the spot. From there I was able to pick out frames and they were great working with me to try and resolve some insurance issues as well. I highly recommend this place to anyone looking to have their eyes examined as well as to pick out some new frames/lenses.
Nov 23, 2016
Thank you so much Dr. Andy and staff for such a pleasant visit and being so patient with all my questions. So happy and relieved to have a trustworthy and friendly go-to optometry office.
Nov 17, 2016
Optometrist was very personable and helpful. She gave me information I did not know about my eyes. Office person was also helpful allowing me to get the most from my insurance coverage.
Nov 13, 2016
Excellent Optometrist great staff and recommended!
Nov 6, 2016
Very clean and organized. Friendly staff and doctor. Great at explaining each step during examination.
Nov 3, 2016
The staff are very friendly and helpful. They make you feel welcome and happily answer any questions that you have. They do not make you feel stupid if you do not know something.
Nov 1, 2016
I have been going to El Portal for over 3 years now. I live in West LA which is a long drive for an eye appointment but the commute is well worth it. Having a doctor that I can trust and rely on is very important to me which is why I go to El Portal Optometry. Doctor Andy Kongsakul and his staff are friendly and kind. On top of that they have an excellent selection of frames. I would recommend this place to anyone!
Oct 19, 2016
El Portal Optometry is the best in North Hollywood! For eye exams, contacts lenses, glasses, repair, and excellent customer service in a timely manner--they are the place for you.
Oct 14, 2016
Dr. Kongsakul was friendly and obviously quite competent in his field. He answered my numerous questions and did a thorough examination. He relieved all my concerns about my eye health. Thank you, Doc!
Oct 12, 2016
I felt very welcome and at home. Very friendly staff.
Oct 10, 2016
Excellent service and friendly people. Efficiently run office that kept to the appointment time with almost no wait but took the time to help me find some good frames. Great service.
Oct 5, 2016
The wait time was minimal. The check-in was smooth and the doctor was very nice and knowledgeable in not only checking my eyesight, but also recommending a specialist when a mole was discovered. Afterward, the person who helped me picked out frames was very patient and I appreciated her giving me honest advice on what would be a good look for me. I would recommend this place to anyone.
Sep 27, 2016
I love this place! They are great here! They have the latest technology and are very helpful!
Sep 10, 2016
The staff and Dr Andy were all welcoming and polite They sure made our visit very smooth ! Thank you
Sep 7, 2016
I chose not to bring my contacts or opt for a contact lens exam because I didn't feel it was necessary as I doubted my prescription had changed. Doctor went ahead with a regular eye exam, confirming my prescription hadn't changed at all, then suggested throwing in a pair of sample lenses to make sure. I was given lenses that weren't even the right prescription, then told -- of course -- that nothing had changed for those either. Of course not -- there's no reason they would have. This was all fine until I went to pay and realized the three minutes that I had contact lenses in was now a "contact lens exam" that cost almost seventy dollars. Blatant money-grubbing from an optometry office I had previously only had good experience with. Since I'd walked in saying I didn't need a contact exam, it's really inappropriate that I had one foisted upon me in the room and was then charged for it. Now I've paid the price of a full year of contact lenses to your office in exchange for a single pair of sample contact lenses that aren't even my prescription. Great. I will likely not be returning to El Portal.
Sep 2, 2016
It didn't take long, my paperwork was handled quickly, the doctor and assistants were friendly and explained everything very well.
Aug 31, 2016
Fantastic service! Very easy to schedule an appointment and absolutely no wait times. Dr. Shin was very knowledgeable and listened to my concerns. I would definitely recommend to friends and family.
Aug 30, 2016
Excellent service as soon as I walked in! The staff were all very helpful with great attitudes! Dr. Kongsakul was very helpful and took his time with the exam! I didn't feel rushed at all. Its nice to walk into a place and everyone works great as a team!
Aug 23, 2016
Such a friendly and helpful staff.
Aug 16, 2016
My appointment at El Portal was an easy, pleasant experience. The exam was quick and painless and the technician who helped me pick out frames was honest (they aren't always!) which made me more confident in my decision. I'm happy I've found a reliable optometrist that I can return to in the coming years!
Aug 9, 2016
Dr. Kongsakul and the El Portal staff are terrific. I have been a patient for over 20 years and would recommend El Portal to anyone who wants a great Optometrist.
Aug 5, 2016
Knowledgeable friendly service. I had a great experience from getting my eyes checked to walking through everything I needed to know in regards to my insurance with best options to get me the best deal on glasses and contacts.
Jul 20, 2016
As a first-time patient, I had a great visit with Dr. Shin. She was very kind, extremely thorough and gave me lots of samples to try out at home so I can make an informed decision when I decide to purchase new contacts. The office staff was very thorough about explaining all my options as well. Also really grateful I found a good place to go that's open on Saturdays.
Jul 5, 2016
The office was great! Clean and vibrant! The receptionists were kind and helpful. Dr. Shin was clear, patient, and specific with her answers to my questions. I've been going to this office since I was a kid and it just keeps getting better!
Jul 2, 2016
Andy and his team are professional and friendly so the experience is always pleasant. They take the time to explain the process as it happens so you know what's going on every step of the way. Definitely recommend!
Jun 22, 2016
Great location! Dr. Shin was easy to talk and very informative. I appreciated her patience when I couldn't remember the contact lens brand I used to have. The receptionists were kind and productive. They were always working and making sure the office was organized. Very impressed. Their frames were lovely as well! Thank you.
Jun 19, 2016
By far the most knowledgeable and courteous Doctor and staff I have ever experienced!
Jun 17, 2016
I'll keep it short. Amazing experience with the optometrist as well as the people helping me buy my glasses.
Jun 12, 2016
I'll keep it short. Amazing experience with the optometrist as well as the people helping me buy my glasses.
Jun 12, 2016
Pleasant and helpful staff
Jun 8, 2016
Excellent service and care by an excellent staff...
Jun 8, 2016
Very clean, friendly and modern!
Jun 6, 2016
El Portal provides fantastic service. Kind and helpful staff. A+ all the way!
Jun 3, 2016
I was drawn to visit El Portal Optometry because their store is so stylish and displayed a great selection of frames. What won me over was the cutting edge technology they use to make sure my eyes are healthy and my vision is 20/20. I trust their staff and doctors. Plus, they made me look good!
May 31, 2016
Great staff and Dr. Kristal was very professional and knowledgeable about my eye exam. I would highly recommend El Portal Optometry to anyone in the San Fernando Valley area!
Apr 30, 2016
Loved my experience! Everyone was so helpful and encouraging. I want to be best friends with the Optometrist. She was so encouraging and helpful.
Apr 28, 2016
Everyone is friendly and professional
Apr 21, 2016
Came to get an eye exam and order some glasses. The process was quick for the eye exam was very quick, I came and left within 40 minutes. The staff was very nice, I had no issues with them whatsoever. The frame selection was huge, anyone would probably find what they would want there (if you had the money, haha). Would definitely recommend to anyone living in the North Hollywood area.
Apr 16, 2016
Wait why isn't this optional
Apr 10, 2016
Ever since I started going to El Portal Optometry I have been very pleased with their courtesy,selection of frames and excellent service.
Apr 7, 2016
Excellent and friendly service. They were able to get me in for an appointment, as a walk-in.
Mar 30, 2016
My whole visit and experience was excellent. Dr. Kristal even let me try her glasses out to see if I wanted the same frames. Which is what I decided in getting. I wish I came to this place sooner. Thank you to everyone.
Mar 26, 2016
Excellent service. Highly recommended.
Mar 16, 2016
Great Experience. Everyone was more than helpful and went out of their way to make sure I knew all my options. Not only did they have great customer service, they knew their products so well that they gave suggestions based off the shape of your face and nose lol. I usually always take my time to get an exam/upgrade my prescription, but with a team like them I'll be sure to follow up asap. Thank you guys so much.
Mar 16, 2016
I,M A senior and they treated my so well. i was able to ask questions and they had the answers thanks to all...charlotte
Mar 10, 2016
This is my second visit to El Portal. Lost my prescription sunglasses! It was time to get an eye check anyway. I was made to feel very comfortable with the procedures, everything was explained clearly. Great choice of frames, knowledgable staff. Wouldn't go anywhere else.
Mar 9, 2016
The doctor was friendly but did nothing that any other eye doctor hasn't done for me. Anything that would make this an above average service (such as the latest in testing or screening technology) you have to pay extra to have. Contact fitting fee is also high compared to other optometrists. Front desk staff acted as if they never saw me before, even though I had bought expensive glasses there several months earlier, so I didn't feel any appreciation for repeat business.
Mar 8, 2016
Staff and Doctors are friendly and give exceptional service! Will keep driving the distance just to get the service and knowledge they give to me
Mar 4, 2016
From the moment I first called to make an appointment, and throughout the exam and frame selection, everyone was friendly, competent, and efficient.
Mar 3, 2016
Their service is quick the. The store is neat and clean. Their equipment is also clean and the staff is ready to answer any questions you might have. Would definitely come back in the future.
Feb 28, 2016
Wish there was a bigger selection of frames.
Feb 27, 2016
The moment I walked in I felt welcomed and was greeted with smiles all around. The girls in the front were so helpful and down to earth. I was in and out of there after an hour or so maybe less. The doctor was amazing and felt so comfortable with her. Overall just great experience and I'm looking forward to my next visit next year.
Feb 27, 2016
Very good office with great doctors. Was in And out relatively quick compared to other offices
Feb 25, 2016
I have had nothing but wonderful experiences here. Everyone is friendly and helpful. Always a pleasure.
Feb 22, 2016
very friendly and professional dr.Andy kongsakul.
Feb 17, 2016
Such a great place! The front desk was super friendly and helpful. Dr. Kawamoto was amazing and very kind. I was in an out in 45 minutes and my contacts were available two days later! Highly recomend this place to my friends!
Feb 5, 2016
Nice friendly courteous and helpful staff that goes the extra mile for you. Great place I'd recommend it.
Jan 30, 2016
Kristal was wonderful and so friendly. I feel very safe with her knowing she has the best interests of my eyes at heart and trusting her expertise.
Jan 23, 2016
El Portal Optometry is a wonderful, top-notch doctor's office. Dr. K is great and knowledgeable and his staff is equally qualified and incredibly friendly. Thank you!
Jan 21, 2016
Went way beyond my expectations. I was amazed how coming here turned into a great experience. Not only did they spend time with me picking new frames, but Dr. Kowamoto took time to go over my exam, and explain the results. Definitely a positive experience.
Jan 17, 2016
I've been a customer of El Portal Optometry for several years and have bought my last 3 sets of glasses from them. From the beginning my experience with them has been nothing but excellent. The doctors and staff are smart, welcoming and very helpful. The office is immaculate and stylish yet without the pretentiousness that one often finds in similar stores. Their selection of frames is always being updated and offers a wide variety of first rate styles. I highly recommend El Portal Optometry.
Jan 8, 2016
El Portal and its crew have given me the best service and experience since I began visiting the eye doctor at age 40 (twenty years ago). The staff is always friendly and helpful, the doctors are accessible and engaged, and my visits are low-stress and easy to handle. Can't recommend highly enough.
Jan 3, 2016
I have the option of going to my medical doctor for eye exams, but I'd rather go here, because their service is awesome. I don't dread coming here.
Dec 22, 2015
I've been coming to El Portal for a few years now and I don't have any complaints. The service is always great. Most importantly the doctor's and the staff are very knowledgeable, helpful and friendly. Diana and Mayra are the ladies I've dealt with the most and they are always nice and provide great customer service. Mayra and Diana have both helped me with picking out the last couple of frames I've gotten. They are honest and tell you what looks good on you or not. Also, I usually see Dr. Kongsakul, but on my last visit I saw Dr. Shin and she was very nice and helpful. Please give them a visit. Their service couldn't be any better.
Dec 22, 2015
Dr Shin was great and advised me of a problem that could be potentially life threatening and gave me an immediate referral. The issue I have is in the lack of training with the front office staff who seemed not to have a sense of urgency and understanding of diagnosis. The selection of glasses was decent. My insurance provider VSP referred me to this optometrists office.
Dec 20, 2015
Have been cared for by the personnel at El Portal since it opened and intend to keep going back as long as I continue to live in Los Angeles!
Dec 20, 2015
Great doctor and the staff was extremely helpful. They even worked with me on the price of the new frames I needed. I highly recommend El Portal Optometry for your vision needs.
Dec 18, 2015
Wonderful service and care from El Portal. The staff are kind and the doctors are excellent in patient care.
Dec 18, 2015
We have been going to El Portal for 20 plus years. My son Dominic had his first eye exam, he's 7 years old. Highly professional doctors. Good experience.
Dec 13, 2015
El Portal Optometry - NoHo The staff is friendly and efficient. They are extremely helpful with the contact lens instruction. Dr. Kristal was terrific during my exam. I do recommend there services. Wanda
Dec 12, 2015
Great Service. Very nice people.
Dec 9, 2015
Quick and easy eye exam with exceptional personalized care.
Dec 9, 2015
Wish there was free parking around. Only metered in the area.
Dec 4, 2015
El Portal Optometry in N.Hollywood is a great facility. I recommend if you live in the area, visit and see for yourself.
Dec 2, 2015
I always enjoy the professionalism, thoughtfulness, and charm of the doctors and support staff at El Portal.
Nov 27, 2015
Extremely friendly and helpful staff, mindful of your budget and make you feel comfortable. Dr. Kristal was lovely!
Nov 21, 2015
Excellent services, technologies and staffs.
Nov 20, 2015
Staff is very friendly and proactive. I believe the doctor I saw was named Anne, and she was an absolute delight. I was treated with such value as if I've been going there for years. The staff also helped me with pricing for my frames and lenses and weren't pushing for any upsells. You can't go wrong here!
Nov 19, 2015
Dr. Andy is the BEST! I had forgotten what a real optometry visit was really like as I had been going to Costco's vision center for the past several years. I'm so happy to have discovered El Portal. Dr. Andy is thorough and patient. The staff is knowledgeable, professional and accommodating. The state of the art equipment - impressive! I feel the health of my vision as I get older is in good hands. I'm a customer for life. Thank you. Lisa K.
Nov 5, 2015
Helpful staff, and Dr. Kongsakul was extremely thorough in explaining all facets of procedure, exam, and results. Everyone was quite friendly too.
Oct 24, 2015
El Portal is a great place to go for quality eye care . I myself enjoy the smiling faces and great care I receive when I go there .The waiting is not long and the staff are extremely sweet and helpful, the eye Dr. was very thorough and answered all my questions leaving me content w hen I was through with the exam . Choosing glasses is no problem they have a nice range and if you can't find a color or style you like the girls will be happy to help you select or order a a pair , so your not left dissatisfied. They aim to please !!!!
Oct 20, 2015
After suffering from an eye problem for a couple of days, I took my daughter's advice and called El Portal. I was seen and treated the same afternoon! I will definitely return for regular checkups and choose from the extensive selection of eye-wear.
Oct 14, 2015
The doctors and staff here have great customer service and are very knowledgeable about vision care. Though not large enough of an office to have a very extensive frame collection, the frames they do have in stock are very stylish and interesting.
Oct 7, 2015
I plan to leave a Yelp review, so I'm going to keep it short here -- but I was very happy with my experience at El Portal Optometry. The entire staff was very friendly and professional, and Dr. Kawamoto is clearly fantastic at every aspect of her job. I needed a place to go when I can't get home to my regular eye doctor in Virginia -- but due to the exceptionality of its service, I will be returning to El Portal for my future needs.
Oct 4, 2015
My visit was great. I have no complaints.
Oct 3, 2015
El Portal Optometry is one of thee most experienced eye centers I have been to in my life. Down to earth staff and doctor, and feeling extremely comfortable when you walk in, in the doctor's care and out, is an important factor to me. Thanks a million again.
Sep 28, 2015
Outstanding service, great selection. I thoroughly enjoyed my visit and will be recommending to friends and family!
Sep 24, 2015
el Portal Opt. is old school wonderful w/ contemporary styles and cutting edge care and wonderful staff! Thank you!
Sep 21, 2015
They were very helpful, did not rush me. I am glad I have glasses now to revisit this establishment.
Sep 9, 2015
I go out of my way to visit because I love the service
Sep 2, 2015
This place is awesome! The people that work here are incredibly helpful,There selection of frames here are pretty good,Don't expect to be here long as they are incredibly thorough and fast I spent a total of 70mins in the store not bad for someone as busy as I am..thanks to the crew at El Portal
Aug 26, 2015
Everyone on staff is friendly & helpful! I am always happy to return :)
Aug 24, 2015
You wouldn't think that I would look forward to any type of medical exam but the highly professional service coupled with the kind and helpful staff always makes this doctor's visit enjoyable.
Aug 22, 2015
I used to bounce around looking for a good optometrist until El Portal. From the Dr.'s to the staff; I am never disappointed. One of my favorite things is that if there is a problem with your new glasses, they will go above & beyond to make sure you are satisfied!
Aug 22, 2015
This was my first ever appointment to an eye doctor, so I had no idea what to expect. Everyone in this office was extremely nice, explaining every aspect of the exam along the way. I was completely comfortable and at ease the entire time. El Portal is officially MY vision care provider.
Aug 15, 2015
Knowledgable friendly staff who are true professionals.
Aug 13, 2015
Very professional and pleasant atmosphere and experience. Will retain El Portal as my eye care specialists. I highly recommend El Portal as your eye care specialist as well.
Jul 24, 2015
It was a great appointment I went to. The front desk girls were very nice. It was although very unprofessional for the way the doctor treated the staff. I think that shouldn't happen in front of the customers/clients.
Jul 23, 2015
Quick, fast, and reliable. Walking distance for me, which is a huge plus when my eyes are dilated! Staff are friendly and MDs are competant.
Jul 14, 2015
I've been to many eye doctors and never found one I really liked. Since I now live in NOHO I decided to find someone local. Yelp never fails and it was right once again. I came early for my appointment, but it wasn't an issue. I was greeted by everyone at the desk. I saw Dr. Shin and explained this annoyance I've been having with my eye. She diagnosed right away and told me how to fix it. I got new glass and she even gave me two week of samples for daily contacts. AWESOME!
Jul 10, 2015
This was my first time here and all I want to say is "WOW." The staff are very professional and the doctors are awesome. I went in and was greeted once I stepped inside and I waited for only 10 minutes (had paper work to do). The staff were kind and helpful and explained everything that I needed to complete. I had Doctor Shin and she was wonderful, straight forward, knowledgable, and very relatable. She made me feel very comfortable and also answered all my 100 questions. LoL.. The instruments they use are state of the art and was fun to do. I felt like I was playing a video game while the machines ran tests on my eyes. I would definitely recommend this place to anyone. Cant wait for next years visit.
Jul 9, 2015
Great staff & service They were excellent at explaining all my options without being pushy. Dr. Shin took the time to go over the details of my prescription & eye health. Very happy with the service|
Jul 9, 2015
What a great place! Nestled in the heart of the NoHo district, this place is upscale and classy, but down-to-earth. The office staff is pleasant and the doctors are super knowledgeable! Found a fantastic pair of glasses that I can't wait to wear! Highly recommend El Portal!
Jul 7, 2015
I've used this store for glasses and appointments - and had a solid experience, but I was especially geateful to have the staff's patience this visit when working with my daughter on her first pair of glasses - and myself - getting contacts for the first time. They were beyond generous.
Jul 3, 2015
I came in because of the Yelp reviews and was not disappointed. I didn't have an appointment and they squeezed me in and I was out in under an hour. The staff and Dr Nekahd were great.
Jun 28, 2015
I was impressed from the moment I arrived. The service is quite exceptional and the office is modern and impeccably clean. I felt very comfortable talking to the doctor about my concerns. I recommend the Optomap as we found something in my eye that needs immediate attention.
Jun 25, 2015
Dr. Andy and Dr. Negin are wonderful and very helpful with always answering my and my family questions.
Jun 21, 2015
Dr. Nekahd is a great eye doctor who took the time to answer all my questions. My exam was quick, gentle, and thorough.
Jun 21, 2015
I love going to see Dr.Anne she is the best. Makes you feel so comfortable along with all the other staff at the office. I recently recommended to a friend she went and she loved it.
Jun 19, 2015
I have had one of the greatest experiences ever, and I highly recommend this company to anyone who would like to be treated like royalty. The staff is very intelligent, trustworthy, and professional. The office is always clean and organized. I cannot find words that would describe my appreciation and gratitude for the service that I receive during every visit. My sincere Thanks to the entire staff. LOVE!
Jun 17, 2015
4 years+ of superior, professional service. The doctors, staff and facility is topnotch and I can't imagine going anywhere else. Highly recommend!
Jun 11, 2015
Great service, always. No waiting.
Jun 10, 2015
Dr. Nekahd was very helpful and very thorough with my examination, I truly felt she cared to make sure everything was okay with my vision. The staff is super friendly and very helpful, and they always give me the best opinion on picking some awesome new sunglasses!
Jun 6, 2015
Friendly, knowledgeable staff and personable doctors make every visit a pleasure. I've recommended this office to friends and will continue to do so.
Jun 6, 2015
you guys are the best. thanks
Jun 3, 2015
I love coming here. They have the most fashionable frames, the best front staff and the doctors use cutting edge technology to insure you're at optimum health. Definitely the best Optomitrist I have ever visited.
Jun 1, 2015
Upon my arrival, the receptionist stepped away so Christina was at the front desk. She did not greet me so I decided to greet her and told her I have an appointment. She looked at me then with NO response, she just looked back down and continued what she was doing on the computer. She didn't even have the courtesy to say "some one with be right with you". I was shocked! Furthermore I noticed her negative "I'm to busy to be bothered" attitude towards the other staff members when they reached out to her for help. She's terrible!
May 25, 2015
Great job, staffs are very friendly and always welcome you. I recommended to anyone.
May 20, 2015
The customer service was superb! Top of the line equipment and very organized. This is now our go to place for the hubby and I. Walking distance from our house too. :)
May 19, 2015
Andy was very thorough in her eye exam and took the time to explain what she was doing and why. Ive never had an eye exam this thorough. With my vsp insurance I ended up paying $155 out of pocket. At other offices I've spent well over $300 with the same insurance. This office does not try to rip you off with unnessary add ons. I wasn't pressured. I recommend.
May 17, 2015
I have been coming here for years because the service is so exceptional. I never feel rushed, and the exam is always professional and personable. Diana did a great job helping me find the right frames for me and then adjusting them for a perfect fit. I wouldn't trust my eyes to any other practice.
May 14, 2015
All staff members were kind and courteous! I love going to my eye doctor visits. I highly recommend this office!
May 14, 2015
I LOVE THIS OFFICE FOR THE FRIENDLINESS AND NEATNESS ALSO VERY PROFFESIONAL!
May 6, 2015
This was my first time at El Portal and it was generally a very good experience. The staff were polite and professional, making me feel that I was in safe hands. I'm afraid my blink was too quick for their optical mapping machine (a first, they said!) so the doctor told me I would need to be dilated which I opted to do at a later date. But I would have no hesitation in going back to El Portal.
May 4, 2015
Anne was GREAT! Very kind, engaging and informative!
May 4, 2015
I have been a patient at El Portal Optometry for 3yrs now and always feel that my concerns are being heard and addressed by the Dr.'s as well as solutions for my concerns and issues. The staff is friendly; Myra is exceptional, she provides excellent assistance in picking the best options particular to your features as far as glasses are concerned and explains thoroughly all the services and needs according to your insurance plan. I have recommended all my friends and colleagues to El Portal. I hope you have as great experience as I have had!
May 3, 2015
I am very satisfied with the service i received and the excellent staff. I highly recommend this place!
May 3, 2015
Very, very happy with the service and selection. Borne the support staff and the doctors are very knowledgeable and professional. Friendly and welcoming office.
Apr 26, 2015
Lovely Staff, everyone was so nice and made the trip very quick and easy.
Apr 23, 2015
My first time ever getting an eye exam and i was very pleased thank you
Apr 20, 2015
I'm very satisfied with my recent eye exam done by dr Andy, she is very professional, she explained me, and offered other treatment choices that were not discussed with me in the past, she made me feel very comfortable.
Apr 19, 2015
staff and optometrist were so kind ,knowlegable and professional
Apr 16, 2015
Dr. Nekahd is very knowledgeable, caring, and professional. The office staff provides great customer service. However, the frames are overpriced.
Apr 11, 2015
I highly recommend El Portal Optometry, the staff is very polite and helpful and the optometrists are excellent.
Apr 7, 2015
Doctor took her time with the examination. Offered very helpful advice. Very pleased with my visit
Apr 5, 2015
Friendly, efficient and professional service. Answered all my questions and explained everything clearly. Helpful staff to guide you through the process right down to frame selection.
Mar 19, 2015
The staff at El Portal was very accommodating. I was in the process of securing benefits through my employer and they were patient with me during the process. They even checked on the website and called the insurance company to assist me. My appointment with Negin Nekahd, O.D. was fantastic. She is very personable and works quickly and efficiently! I would recommend El Portal to all of my friends and family!
Mar 7, 2015
The experience was very satisfying, and the doctor and staff was very friendly and helpful.
Mar 5, 2015
I have never had a better experience at an optometrist. Everything about it was perfect!
Mar 4, 2015
When I first arrived, one girl told me that my exam was covered by my insurance. After the exam, another girl told me that wasn't true because I was getting an exam for Contacts and I have an astigmatism. I felt like it was a bait and switch.
Mar 2, 2015
This was my first visit and I was greeted warmly and handled with professional decorum and moved through the process quickly and in a painless manner. The doctor was clear with every test that was done and clarified every assessment.
Feb 21, 2015
I have never enjoyed getting a vision exam as much as I do now ever since I found Dr. Andy. He truly is amazing and the reason why I commute from downtown Los Angeles all the way to his office. He takes his time examining your vision and ensures that he answers all of your questions.
Feb 19, 2015
The staff exceptionally friendly and I felt like Dr. Shin really took the time to make sure that I got everything out of my appointment that I wanted.
Feb 19, 2015
It was very easy to get an appointment on short notice and Dr. Kongsakul was excellent.
Feb 4, 2015
I got new glasses. The shop was quaint and your average eyeglass shop. Nothing too special.
Feb 2, 2015
Wonderful place and i cant wait to come back!
Jan 25, 2015
I'm a local to NOHO and it's great to find a local company that is amazing. The staff is amazing and the experience was quick and easy. :)
Jan 19, 2015
El Portal Optometry doctors and staff did a wonderful job, and I felt welcomed and well taken care of. Will definitely be a return customer to their office!
Jan 18, 2015
I,m a senior and the girls gave me that excellent feeling of being imortant thank you
Jan 2, 2015
Love this place the staff is always friendly and they have a big selection of trendy eye wear
Jan 1, 2015
El Portal offers great service and keeps up with the technology needed to better serve their patients. They employ attentive and savvy staff who make you feel in good hands even before you come in.
Dec 31, 2014
This spot is very clean, tidy and modern looking. You get a feel as if your in someone's loft, very unique.
Dec 31, 2014
Great doctor and great staff. Was very happy with all the help i received.
Dec 31, 2014
I have been with El Portal for over 20 years, and have always received excellent service.
Dec 27, 2014
El Portal is great! Dr. Kongsakul is totally professional and really nice, and the exam was pretty quick. I only wish I could get my glasses sooner.
Dec 26, 2014
El portal provides great service and the staff and doctors are very friendly and helpful. I would recommend to all to pay el portal a visit.
Dec 14, 2014
Really great service state of the art equipment and friendly staff. Other businesses should take a lesson from them it was a great experience.
Nov 28, 2014
Dr. Kongsakul and Mayra were both absolutely awesome! They were friendly, professional, and laughed at all of my stupid jokes. The office is extremely clean and very conveignetly located near my house. I couldn't be happier with the way my visit went.
Nov 21, 2014
Fast, professional exam using the latest equipment to determine eye health. High quality, designer frames at very reasonable prices.
Nov 16, 2014
Courteous and professional office staff, convient appointments, along with conscientious and attentive doctor. Overall, a very pleasant visit. Thank you for your kindness.
Nov 13, 2014
A pleasant environment, friendly smiling group of girls; Competence abounds when one first walks in the office. The staff here knows their glasses! The Dr is very easy to talk with, listens, and shows genuine concern. I felt very comfortable here.
Oct 31, 2014
I've been wearing glasses for over 55 years and it's always been hit and miss with providers. I'd get great service but so-so glasses. El Portal uses Shamir lenses which I've found to be at the top of the pecking order when it comes to quality. I've had them in the past and found them to be superior to what's out there. Due to a change in my insurance I had to search out a provider that uses Shamir and El Portal fits the bill. The staff was over accommodating (if that can be said) and satisfied my every need. I was made to feel at home and never rushed and they went beyond expectations in searching out the right frames for me and gave me a great deal on a second set for sunglasses. The Dr. was very patient with my questions and had the latest in technology when it comes to exams. He couldn't have had a better bed side manner. I had tests I've never had before and felt that the service couldn't have been better. All in all, I highly recommend El Portal for your eyeglass needs.
Oct 28, 2014
The staff is excellent, knowledgable, and friendly. I enjoyed my experience here and will come back again, as well as refer it to a friend.
Oct 27, 2014
This is a quality professional service that I trust for annual evaluation of potential eye problems related to aging. Efficient and pleasant customer service from the front office too. J.G., North Hollywood, CA
Oct 26, 2014
I have gone here for about 6 years now and have always had both excellent and friendly service. They make you comfortable and they are quick without rushing around. I would send all my friends here.
Oct 19, 2014
Attentive and courteous staf. Excellent doctor. Responded to all of my questions. They make great use of technology. However frames are in the pricy range.
Oct 18, 2014
Efficiently located facility. Very nice and attentive staff and doctor.
Oct 17, 2014
The staff was so helpful and friendly. They gave me a solution for my contacts and testers since it was my first go at contacts and fixed both pairs of my glasses. Just very friendly people.
Oct 16, 2014
Absolutely amazing service. Everyone there from the receptionist to the doctor were so sweet and considerate. And I am SO happy with the results of my appointment with Dr. Shin. She was thorough, kind, and took very good care of me. She's helping me with problems I've had for awhile that no other doctor, ophthalmologist, or optometrist bothered to help me with. So thankful I found this place!!!
Oct 12, 2014
Very nice staff and I really liked the doctor she very nice and explained everything very well
Sep 21, 2014
I had a great experience in this place they the appointment was on time and everyone was very friendly and kind, I would refer this place to friends
Aug 27, 2014
They should improve the customer service skills
Aug 24, 2014
I went in with an appointment and they finished it quickly, but attentively. I would recommend them to anyone in the area.
Aug 20, 2014
The staff and the Doctor were professional and very helpful. They took the time to make sure I was satisfied with my selection of new glasses. Even the Doctor spent extra time with me to make sure she had answered all of my questions.
Aug 18, 2014
Schedule a visit you'll be amazed at the service and sincere care for your vision, I have been with them for over 20 years
Aug 13, 2014
Excellent, knowledgable staff that takes care of all your eye needs with a great personal approach. Highly recommended.
Aug 8, 2014
very good and nice staff.patient and knowledgble very interested in pleasing your taste and needs.
Aug 5, 2014
Everyone there was very helpful and kind.
Aug 3, 2014
Staff and Dr. Andy always make me feel good when I am there! Get what I need and am on my way!
Jul 19, 2014
Everyone there is very professional, expedient, and attentive. I've been going to an optometrist for over 20 years, and this is by far my favorite place!
Jul 9, 2014
New to the area, I would recommend it.
Jul 7, 2014
I was impressed by the new technology and Thoroughness of the exam.
Jul 6, 2014
I was very happy with the service!
Jul 1, 2014
Friendly staff excellent doctor willing to answer all of my questions I left knowing exactly what my situation was
Jun 18, 2014
My overall experience at El Portal Optometry was great. The assistants are very kind and helpful, so is Dr. Anne Shin who is a real professional.
Jun 16, 2014
Very friendly doctor and staff, had a full examination of my eyes without having to dilate, which was a nice convenience.
Jun 9, 2014
Excellent customer service and expertise! Will definitely be coming back.
Jun 8, 2014
Dr. Andy is very helpful and informative, you'll feel totally comfortable and like you're getting the best possible care for your eyes. The office is clean and stylish and everyone is friendly and makes you feel totally at ease. Can't wait to go back to pick out my frames :)
Jun 8, 2014
Not only was the location easy and beautiful, the staff and doctor were the most helpful and friendly team. I learned more about my eyesight, my glasses and my health than any previous visit to an optometrist.
Jun 1, 2014
Awesome Staff! Loved it so much my mother is coming the following week!
May 24, 2014
I had a great experience from the time i walked in. There was always someone helping me, even while i was waiting for my appointment (The wait was very short as well). They provede a neighborhood store type feel. That is very important to me when i walk into a business . The staff does a great job of keeping you engaged and informed. I am glad I have a great eye Dr. I can look forward to seeing.
May 22, 2014
Always a pleasant experience. The new eye exam machines are cutting edge and you don't have the dilation down time with the traditional exam.
May 21, 2014
I really like your friendly atmosphere from everyone working there.
May 12, 2014
Always a very pleasant and satisfying experience.
May 10, 2014
I think that the office was very nice, clean, and neat. The only problem I had was the parking. There is only metered parking around the office, so you may have to circle until you find a parking space.
May 9, 2014
Best customer service I've had from an optometrist. Doctor was thorough and made me feel at ease and the rest of the staff was very helpful and friendly.
May 7, 2014
The staff, the doctor, the selection are all top notch. I was looking for a great Optometrist and my search is complete. I will be regular customer from now one.
May 1, 2014
I felt very comfortable with the staff and doctor, they all listened to my needs and made me feel welcome
Apr 25, 2014
Great service,profesional and informative.
Apr 16, 2014
I would absolutely recommend this office. My visit was very quick but also thorough, everyone was very friendly. The place has a nice general atmosphere and a convenient location. I'll definitely be back next year!
Mar 30, 2014
Seldom does one see good selection, great customer service, and knowledgeable staff in one place. El Portal delivers on all accounts. Their selection of frames is wide, and tasteful, providing both newer fashions and more traditional looks. Their front desk staff is very friendly, and approachable. They also know their craft, they provide excellent feedback when their opinion on styles is requested, and they do NOT ever make you feel like you are getting a hard sale on "add-ons". Their doctor is professional yet, personable, and will answer your questions, but general and more specific medical questions. I definitely recommend their services. I have been going for 4 years and i have never been happier with my eye care (and i have been wearing glasses since i was 5).
Mar 24, 2014
All great! Had an amazing experience. Great location too!
Mar 23, 2014
I've been going to the hotel for over three years the customer service far exceeds what you would get at a lens crafter or mall optometrist great selection of frames quick turnaround always help me out in the pinch if I'm in between boxes of contact lenses.
Mar 15, 2014
OMG!!! FIRTS OF ALL THE LOCATION IS AWESOME AND WHEN YOU WALK INTO THE PLACE IT HAS A NICE MODERN, FEELING TOUCH LOVE IT, THE STAFF IS VERY FRIENDLY AND INFORMATIVE.MISS MAYRAH IS THE BEST AND DR. ANDY KONGSAKUL IS AWESOME!!! A MUST PLACE TO GO FOR OPTOMETRY EYECARE
Mar 7, 2014
Quick, organized, thorough, great frame selection. Really, almost perfect.
Feb 22, 2014
Ive been coming here for years, even though i moved out of years area. The service is always exceptional and so is the staff. Absolutely loce Mayra and how she takes her time helping choose a frame that would suit my face frame.
Feb 21, 2014
I don't recall paying as much for my frames & lenses elsewhere, but I'm going with the adage that you get what you pay for. Not thrilled about waiting two weeks to get my glasses, but that's life. Overall, a very pleasant experience, and I will definitely be back in the future!
Feb 12, 2014
Great office. Very professional staff and doctor. I will definitely be back.
Feb 11, 2014
I have been going here for 2 years, Dr. Kongsakul & the staff at El Portal have always been great. I can always get an appointment at the time I need, and I am in and out in less than an hour. Their rates on contact lenses are pretty good too, cheaper than any website I have found, so I am continuing to order them here.
Feb 5, 2014
El Portal makes visiting the Eye doctor, quick and painless. They are very friendly and professional. They get you in and out quickly. I even feel like I always learn a little something about my eyes or my glasses that i didn't know before.
Feb 5, 2014
I was looking for a new optometrist close to home and have passed this place many times. After reviewing Yelp I decided to make an appointment and give them a try. It was a good decision! I have seen both Doctors and have been very satisfied with their knowledge and professionalism. Give them a try!
Feb 3, 2014
Quick and easy. Overall it was a great experience
Jan 29, 2014
Dr. Shin was friendly, efficient, and very clear in her communication. She checked to make sure my previous prescription was still working, then showed me a photo of the inside of my eyeball! This last came with a complete explanation of the features of my retina, an account of health problems that can occur at my age, then gave me the good news that my retina was still perfect.
Jan 25, 2014
I had a great experience with El Portal Optometry, from making the appointment over the phone to purchasing my frames. The staff is extremely sweet and Dr. Kongsakul was super helpful and explained everything thoroughly to me... I'd definitely recommend it to others!"
Jan 17, 2014
At first I went to Dr. Kongsakul out of convenience since his office is so close to home. I can walk. But I keep going back because the service is so good and he's always employing the latest technology to make sure my eyes stay healthy and my prescriptions are the best they can be.
Jan 8, 2014
Dr. Kongsakul was professional, friendly, and informative. The staff (specifically Myra) is incredible! Thank you guys!
Dec 29, 2013
My first time here was a great experience. Staff and Dr. Andy has a great attitude. Well definitely recommend everyone I know to come here.
Dec 29, 2013
Had a great experience with the doctor and his staff. They took their time to answer all of our questions without feeling you had to rush out.
Dec 25, 2013
Always a pleasant experience! Everyone on staff at El Portal Optometry is polite, well informed, and fully competent in their fields of expertise. I started going here as a recommendation from a friend and 7 years later am still very pleased. Dr. Kongsakul is outstanding. He really goes out of his way to insure your eyes are the healthiest and your vision is the best possible. I fully recommend El Portal Optometry!
Dec 4, 2013
First time here everyone was really nice and professional I would highly recommend them to my family and friends
Nov 30, 2013
From the minute my wife and I walked in we were welcomed. The staff and Dr. K were pleasant and professional. I also like that Dr. K "gives back" and helps children in other countries by providing them with exams and such. Nice job!
Nov 24, 2013
I was really impressed with the excellent customer service. You really don't see great customer service anymore sad to say but this place has found a loyal customer in me.
Nov 6, 2013
Great experience. Definitely recommending to others.
Nov 6, 2013
If I'm going for another eye check in the years to come, I will have it done in this place again.
Nov 3, 2013
Wonderful staff and service! Latest technology including eye picture machine
Oct 30, 2013
El Portal Optometry is excellent! The moment you walk in you are greeted by friendly staff. Myra helped me pick out my glasses. You can tell that she cares for people individually and she really wants you to look and feel the best when you're wearing your frames. Dr. Kongsakul was thorough with my eye exam and patient when I asked a lot of questions. I left the office with a little bounce in my step and now I'm not dreading eye exams.
Oct 21, 2013
Nice staff. Great, friendly doctor. Stopped bringing my kids because of the last doctors. Nothing wrong with them but were not kid-friendly. Doctor Kongsakul seems very easy going and kid-friendly. Will be referring friends.
Oct 16, 2013
The eye exam at El Portal Optometry is thorough and uses state of the art technology. The doctor has illustration graphics that show the patient exactly what has been discovered and what can be done to improve any problem areas. Helpful staff.
Oct 11, 2013
Very thorough examination by Dr. Kongsakul. Great front office staff who are friendly and good at their jobs.
Oct 7, 2013
Great atmosphere and friendly people. I would recommend El Portal Optometry to my friends and family.
Sep 30, 2013
Excellent service, knowledgeable staff/doctor's, and very transparent insurance/billing process. Highly recommended!
Sep 26, 2013
The best Optometrist I have known and now I know I will never switch.
Sep 20, 2013
Dr. Andy Kongsakul was very quick and efficient. He also explained how he came to his conclusion on my prescription. The frame selection they have there is very trendy and reasonably priced. Since I have a smaller face, it was difficult to find one that fit my face since they had a lot of plastic frames, but the person helping me was very patient and kind. The only changes I hope will happen with my next visit is they take more time to show and explain the charges on my lenses since they came out to be over $300 (I have a thick prescription) and that there is some compensation for parking or a parking lot since metered parking around this area is heavily enforced. I'm looking forward to my next year's eye exam!
Sep 15, 2013
My appointment was quick and on time. There are nice frame selections at a variety prices. I would recommend El Portel to a friend.
Sep 12, 2013
Last time I was here was in middle school. Came back to wonderful people and they were very helpful! Will recommend this place to other people :)
Sep 5, 2013
El Portal Optometry is one of the best eye care facilities I've experienced! The doctor was thorough and professional. The staff is also very helpful, professional and friendly. I highly recommend this optometry for anyone looking for quality eye care.
Sep 3, 2013
Good Appointment. Would recommend to others
Sep 2, 2013
Excellent - one of the most painless experiences I've had. I was seen on time. The doctor had a great way about him - very patient and friendly and made me feel immediately at ease. The staff was extremely nice, helpful, and accommodating. But most importantly, they had the most up to date technology and were very knowledgable. What more could you ask for? I highly recommend this office!
Sep 1, 2013
I have been looking for permanent doctors in my area since I moved here in March. Happy to say if found my primary eye doctor.
Aug 28, 2013
I can honestly say that everytime I see Dr Kongsakul I know I am guaranteed to have a great experience. When I came in for the first time last year I was so amazed at how thorough he is with his exams and even appreciated the description of my diagnosis that I had received in the mail a few days later.
Aug 27, 2013
I love El Portal Optometry. The office is stylish, clean and comfortable. The staff is very friendly, efficient, and caring as is Dr Kongsakul. He is gentle and professional and always ready & able to answer all of my questions, and show me exactly what he is talking about via easy to understand computer graphics. I don't see how it could get much better than this! <3
Aug 23, 2013
I’ve been going to El Portal Optometry for about 4 years now. They have good doctors and a great staff, very helpful.
Aug 22, 2013
Friendly and non rushed appointment.
Aug 21, 2013
Ease in scheduling appointment. Waiting area was clean and well-organized. Staff was professional and helpful. Dr. Kongsakul was pretty thourough. Check-out and payment process was quick easy. Only $10 co-pay with VSP vision insurance.
Aug 19, 2013
El Portal Optometry has been the best experience I have had in eye care in a long time. The staff is friendly and professional, always ready to assist and provide you with all the benefits and options your insurance covers as well as other alternatives that can be more beneficial. Dr. Kongsakul is very attentive and open to any questions or concerns one may have creating a positive patient dr relationship. I feel he has given me the best eye care thus far.
Aug 18, 2013
great experience, very happy
Aug 15, 2013
top notch best optomitrist in north hollywood
Aug 9, 2013
I wish there are more frames to chose from for medical patients
Aug 2, 2013
Never found a better place for your optical needs.
Jul 31, 2013
We love Dr. Andy Kongsakul for his professionalism and amount of attention to us.
Jul 28, 2013
I came in to get my annual eye exam and dilation. I've never had my eyes dilated before so, I was a bit nervous. The staff and the doctor made me feel at ease. Great environment and locale.
Jul 26, 2013
I love El Portal optometry Dr. Kongsakul is awesome and his staff is the best I have been going there for years and known Mayra for a good while she strives to provide the best service . I love El Portal and my whole family does too wouldn't change it for anything. Ana Montano
Jul 18, 2013
Very professional and made you feel at ease, also very informative which to me was a main concern. Thank you Andy for making me feel comfortable in your office. !! Sincerely Gil Banks
Jul 15, 2013
Great service, and Dr. K is very nice and knowledgeable. Just ask the nice ladies at the front to double check what your insurance covers (for both lenses and glasses).
Jul 13, 2013
Great service!!! The staff is friendly and helpful!!! The visit was an absolute delightful experience!!!
Jun 28, 2013
Dr. Kongsakul and his staff are A+. Always a pleasure to visit this office, and always leave very well informed. Highly recommend.
Jun 28, 2013
The most friendly, quick and professional eye doctor appointment I've ever had...I cannot recommend this place enough!
Jun 27, 2013
Great, small, boutique Optometry office. Great Drs, very friendly and helpful staff. Wide selection of frames from affordable to pricey. I have tried discount outlets for my glasses and end up coming back to El Portal for the quality of the service and products.
Jun 26, 2013
The staff certainly know what their work responsibilities are and did well.
Jun 18, 2013
Excellent exam and wonderful staff made for a great visit.
Jun 16, 2013
Third year patient - exams and customer service always above and beyond. The entire staff is amazing and incredibly helpful/knowledgeable. I highly recommend!
Jun 7, 2013
Had a great experience! Everyone was friendly and very helpful!
May 31, 2013
Dr. Kongsakul is thorough and courteous. Couldn't ask for a better eye doctor.
May 31, 2013
I've already recommended El Portal Optometry to a friend and will continue to do so, as the situation arises.
May 28, 2013
I had a great experience in El portal optometry. Dr. Kongsakul and the staff were very helpful and attentive.
May 25, 2013
I been to a lot of eye doctors. El Portal is on the top of that list. They doctor I saw, Andy Kongsakul, really was vested in my eye care and I really appreciated it. He showed me this cool state of the art charts of my eye. I was blown away.
May 22, 2013
MY FAMILY & I CHOSE TO GIVE THIS PLACE A TRY LAST WKND, - (SO GLAD WE DID) WE WERE VERY HAPPY WITH THE CUSTOMER SERVICE FROM THE GIRLS AT THE FRONT DESK TO THE DOCTOR HIMSELF. EVERYONE WAS VERY PATIENT & EXTRA HELPFUL! WE DIDN'T FEEL RUSHED & THE SELECTION OF FRAMES WAS GREAT... WE HAVE HAD SOME BAD EXPERIENCES IN THE PAST WITH OTHER OPTOMETRISTS IN THE NEIGHBORHOOD, SO THIS WAS DEFINITLY A BREATH OF FRESH AIR! :) WE THANK ALL OF THE STAFF AT EL PORTAL & WOULD LIKE EACH ONE OF YOU TO KNOW THAT A FIRST IMPRESSION MEANS ALOT & WE WILL REFER MANY IN YOUR DIRECTION... THNX AGAIN
May 7, 2013
I came here because you take David vision. I like the people & the doc & the service but disappointed in the limited selection.
May 7, 2013
Love most of the glasses, very friendly staff
Apr 27, 2013
It's always pleasant when I go for an appointment. It's nice to be greeted when I come in, I don't have to wait long and the staff and Dr. Kongsakul are just great. Dr. Kongsakul works with you to make sure your vision needs are met and you are comfortable with contacts/glasses. Myra and the other office assistants work with you and your insurance, so it's really a positive, stress free experience.
Apr 20, 2013
Dr. Kongsakul and the rest of the staff were kind, professional, and knowledgeable. The office was small, but very clean and trendy. Would definitely recommend to my friends.
Apr 18, 2013
Moved out from Michigan and needed some new glasses, saw that El Portal had excellent reviews so I tried them out. I was not disappointed. The staff was very friendly, explaining all my questions to satisfaction, and you could tell they knew what they were talking about, not just following a script. Dr. Kongsakul and he has a very easy going manner, thoughtful and informative, and I felt completely at ease during the entire exam. This is no small feat for me, I have sensitive eyes and often have trouble with some of the tests, but here felt so relaxed that it was hardly a bother. The prices are also very reasonable, I have no insurance, a very strong prescription, and am very picky about my frames, but the staff broke down the costs for me and helped me find frames that I really like. One of the best experiences I've ever had buying glasses.
Apr 17, 2013
Great optometrist, great staff.
Apr 17, 2013
I was completely satisfied with my appointment at El Portal Optometry. The staff was professional and friendly. I felt like my exam with Dr Kongsakul was thorough and I found a great pair of glasses by Oliver Peoples.
Apr 12, 2013
Five stars simply because of the doctor. They could use a wider selection of frames but so could every Optometrist that isn't a national chain store.
Apr 12, 2013
Whata great staff and extremely understanding and helpful Doctor. Everything was answered and the detail to attention was aamzing.
Apr 10, 2013
Everyone was very friendly. I was seen at my appt time and did not have to wait. The doctor explained what he was doing and what each test was for. Great experience, sending my husband here next :)
Apr 3, 2013
This was a last minute appointment for me and the staff was amazing in making it happen. Great experience all around.
Mar 31, 2013
I had a great experience. The doctor took good care of me and explained me my eye condition. The staff as well was very helpful and very friendly.
Mar 30, 2013
Friendly staff and doctors make you feel comfortable and confident that they are trying their best to make sure you are satisfied and receive the best care.
Mar 29, 2013
Dr. Andy is great - I've referred 2 friends and they feel the same way.
Mar 22, 2013
I will definitely come back!
Mar 22, 2013
I will definitely come back!
Mar 22, 2013
The doctor is great. Very personable very knowledgeable. The equipment is great. The frame selection, however, is below par
Mar 6, 2013
The doctor is great, selection of glasses is superb and the staff is very nice. I've been getting glasses for 14 years, and this was the best experience I had.
Mar 3, 2013
El Portal Optometry was great. Dr Andy and the staff were very professional. I highly recommend this office.
Mar 1, 2013
They check you in quickly and luckly there weren't many people waiting, so i got to see the doctor fast!!!
Feb 24, 2013
I've been going to El Portal Obtique for over ten years. I loved Dr. Kutrosky, but he finally retired. I was concerned that I wouldn't find a good eye doctor. But, Dr. Kongsakul took over the practice and he's wonderful. I really appreciate the extra time that Dr. K. takes with me. I know I'm not the easiest case, because I wear Progressive lenses. And, too much astigmatism correction bothers me. So, it requires extra care to get my glasses just right for ME. So, I enjoy my visits to El Portal Obtique.
Feb 16, 2013
Dr Kongsakul has a very pleasant professional manner and appears to be genuinely interested in providing his patients with a highly satisfactory experience. I don't know him well but have been very positively impressed so far.
Feb 15, 2013
I love this place, had my 1st appointment a couple days ago and I was pleased by how fast the service was! I filled out my paperwork, was examined and received my lenses all within 30mins.
Feb 15, 2013
Examination was efficient, comfortable, and fast. The staff is awesome!
Feb 13, 2013
Great staff, nice doctor!
Feb 9, 2013
i actually look forward to this exam yearly, and seeing all the friendlt people in the shop.
Jan 31, 2013
It was a great experience. I wish they kind of went a little more in detail with things with me.
Jan 27, 2013
excellent service, environment, staff courtesy
Jan 26, 2013
Service was fast, friendly, and efficient. From the very beginning everything was explained to me, and they even took the time to make sure I understood what my insurance covered and how much I would pay if I choose an option out of my coverage. The staff was friendly and took the time to make sure I had the right pair of glasses for me. The doctor was friendly and fast, not making me wait to see him and getting the exam done without trying to push services I did not need. Great experience, I would absolutely recommend El Portal to anyone!
Jan 23, 2013
I was in and out in less than an hour and got everything done and questions answered. Great service and kind and calm environment. Highly recommended!
Jan 22, 2013
Great Eye examination! No complaints. Very friendly!
Jan 21, 2013
Aces all around. Dr Kongsakul did a very thorough exam and made suggestions that improved my vision exponentiallly. His staff is unfailingly kind, courteous and helpful. Six stars if I could give it.
Jan 16, 2013
Very helpful staff, nice clean environment
Jan 6, 2013
Great place for an eye exam. The ladies there are a GREAT help, specially Mary. Frame selection could be better, but Mary always finds something that fits you perfectly.
Jan 6, 2013
Both the staff and the Optometrists are always pleasant. The office is very clean and the staff always takes the time to clean all equipment before patient use. Their eyeglasses selection is very extensive with a wide range to choose from.
Dec 29, 2012
Smart, small business community feel in trendy No Ho district. I go there for all my eye care needs. Friendly know how.
Dec 21, 2012
Everyone was helpful and pleasant, nice selection of frames. Can't waitto get my new glasses.
Dec 21, 2012
Dr. Andy was great! Friendly and informative, he made me feel relaxed and the eye test was actually fun. The staff was great about helping me figure my insurance coverage and I was in and out faster than I would have imagined, it was probably the best experience of ANY health related appointments I've had in ages. Can't recommend the team at El Portal Optometry highly enough.
Dec 19, 2012
Great staff. Dr. Kongsakul very skilled at what he does. Great atmosphere.
Dec 17, 2012
Dr. Andy was awesome and very thorough, warm, and sweet.
Dec 10, 2012
another year has gone by and I couldn't be happier with my exam from dr Kongsakul. el portal has the latest and greatest equipment and I can rest assured that they will get my prescription correct the first time around so that I won't have to make another trip back to correct my px glasses. the staff is always friendly and professional and they always have the best selection of frames so that I know I'll always look my best. I have referred friends and family members and all are happy with the level of service and promptness with their prescriptions.
Dec 10, 2012
The staff at El Portal Optometry are friendly and knowledgable. Dr K does a thorough job with the exam and making sure I understand my condition and what I need to do to improve my dry eyes. I have been going to him for a few years now and they make me feel like family. They have a good selection of frames and if there isn't a particular frame I am looking for, they will order it for me. The place is clean and cozy. I haven't had issues with parking. I highly recommend Dr. K and the staff at El Portal Optometry.
Dec 9, 2012
The office staff is the face of the office. The girls at the desk are alway cheerful, helpful and kind. It really makes all the difference as well as being treated with kindness by the Dr. I have been with this office now for a few years. They start to feel like family. My husband recenty bought glasses from El Portal. We were both pleased by the efficiency and help from Myra. It a pleasant office. Your not overwhelmed!
Dec 7, 2012
Excellent service, friendly staff.
Dec 2, 2012
Dr. Kongsakul was simply TERRIFIC! He took his time to clearly explain everything. I consider it a true blessing that he's the doctor I got for my first, eye exam since 2001.
Dec 1, 2012
Very comfortable experience. Friendly and knowledgeable doctor and staff. Hardly any wait time, was seen within minutes after arriving for my appointment.
Nov 26, 2012
Staff is always helpful and extremely kind. They have great variety of glasses from Ray bans to Tom Ford. The Doctor was nice and told me everything I needed to know.
Nov 14, 2012
The moment I walked in, I loved the vibes! Then I spoke to the women and they were very patient and friendly. Great experience.
Nov 5, 2012
I am about to Yelp about my El Portal experience; it's going to be a *very* good review.
Nov 3, 2012
The staff here are friendly and helpful. Dr. Kongsakul is informative with any questions you might have and he's a charm.
Nov 2, 2012
Wish that there were more available parking other than the 4-hour meters. Of course, that is not the fault of your business, but I wonder if it might affect choosing a competitor with easier access over El Portal.
Nov 1, 2012
Felt totally comfortable from making the appointment to the exam. The staff is friendly and the doc was calming and knowledgable.
Oct 27, 2012
I always receive friendly and professional care from this office. I have been a client for about 10 years.
Oct 26, 2012
All I can say is if you need a good eye doctor with prices you can afford, come here, you will not be dissapointed
Oct 10, 2012
Great Friendly helpful staff. Doctor Andy Kongsakul was very patient and helpful to our kids.
Oct 8, 2012
I've been coming to El Portal since I was a little girl. Everyone there is always friendly and awesome.
Oct 4, 2012
Excellent service and a wonderful selection of contemporary frames.
Sep 28, 2012
I was nervous going in but the employees put me at ease with their courteousness. The doctor Kongsakul was friendly and engaging and very patient with me as a newbee to glasses. I do suggest that the paperwork you fill out beforehand use a slightly bigger font. Heh heh. Oh... And you cannot leave without taking a picture in your new frames with a fake moustache and cowboy hat... ya varmint!
Sep 28, 2012
I had a great experience at El Portal. I showed up and got processed and in to see the doctor right away, and was out in under an hour. The office was clean, cool, an had good music. The assistants were friendly, and Dr. Andy was professional and friendly as well.
Sep 16, 2012
The service I received at this practice was great. Doctor Kongsakul is very patient and knowledgeable. I would certainly recommend this practice to my friends and family members.
Sep 16, 2012
The staff is really good & efficient , me and my family didn't have to wait for a long time it was fast and I understood everything the eye doctor told me. Its was a good experience and I'm glad I went there (:
Sep 15, 2012
No complaints whatsoever.
Sep 14, 2012
The service was amazing.. Diana who helped me learn how to use contacts for the first time was exceptionally outstanding.
Sep 12, 2012
It's my first eye exam and it was the best experience I could possibly have. The people are very nice and helpful. I'll definitely recommend this place to everyone I know. :-)
Sep 5, 2012
Everything about the staff, vendors and business is great!
Aug 9, 2012
Professional, friendly, with amazing customer service! El Portal is #1 in NoHo!
Aug 8, 2012
Oustanding service! The best service ive recieved since going there in 7 years.
Jul 31, 2012
the place looks nice under new owner. . . great service. . . nice doctor, andy. . . .
Jul 25, 2012
I appreciate the service and attention to detail. The staff know how to accommodate and always make suggestions.
Jul 18, 2012
You'll receive quality care and service at El Portal Optometry
Jul 11, 2012
Overall excellent experience!
Jun 3, 2012
Great staff, friendly OD and very clean/professional office. What an awesome find right in NoHo! Highly reccomended.
May 17, 2012
Great place with fun staff and awesome selection!
May 12, 2012
Wonderful frame selection, and a great staff!
May 7, 2012
Excellent Visit! Friendly, knowledgeable, helpful staff...highly recommend.
May 5, 2012
Simply a great all around experience.
Apr 29, 2012
Awesome staff and relaxing atmosphere!
Apr 23, 2012
Very professional. Dr. Kongsakul was great and his staff was extremely nice and helpful.
Apr 5, 2012
Courteous, professional, efficient. I highly recommend them!
Apr 2, 2012
Great service. They ordered frames in additional colors for me to try on prior to ordering my glasses. I have never experienced such individualized customer service in 25 years of wearing glasses!
Mar 22, 2012
Great all around experience! Dr. Kongsakul was polite, professional, and sincerely concerned about addressing all my inquiries. His staff are knowledgable, organized, and most of all friendly. Although my intention was to simply replace my previous frames at a recent visit, I ended up purchasing two frames because of their patient rapport. I highly recommend El Portal Optometry to anyone looking for a new optometrist. Only reason for four-star rating is the two-week waiting period for new frames and lenses, which may be consistent with industry standard.....but sure would be nice to have them sooner.
Mar 18, 2012
The equipment in test room do not look clean enough and does not seen staff disinfected it.
Mar 4, 2012
Nice visit and nice staff
Mar 1, 2012
One of the best eyecare visits ever. Friendly but not over-attentive staff. Timely doctor visit (how often does your doctor see you on time?). Great frame selection to choose from. Defintely recoomending them to my friends and fmaily.
Feb 29, 2012
First class experience - entire staff very professional!
Feb 22, 2012
We were both done in less than an hour and had our nes glasses ordered.
Feb 22, 2012