Vonnahme Eye Care
Vonnahme Eye Care
448 Reviews
It is unfortunate that I will no longer be conducting business with Vonnahme Eye Care. I have been going there for over 9 years and I have always felt I paid more than I would normally for a pair of glasses. Every year it seemed the price would spike up and I just paid the difference. This year the spike was way over a hundred dollars so I told the technician to hold the order until I thought it over. When I called back a week later he then gave me a different price claiming there was an error. If I had the money at the time I was first quoted I would have spent it without question. I can’t imagine how many other “errors” have occurred in the past that ended with me paying more than I should have. I’m sorry but in this day and age one cannot afford these types of errors.
Sep 15, 2020
Very clean, friendly, and productive. But highly over-priced.
Aug 5, 2020
I can't thank your staff for the excellent service they've given me throughout the years. I highly recommend you guys.
Jul 29, 2020
Very knowledgeable and helpful in correcting my eye condition!
Jul 17, 2020
I had wonderful service from beginning to end at my recent exam. One of the girls snuck me in for an appointment for the same day because I was having headaches and I strain. The front desk people were very friendly and I got in quickly. Dr. Angelique was very nice, professional, and knowledgeable. She is an excelllent Optometrist who took the time to answer all of my questions. Thank you for a great experience!
Jul 13, 2020
very professional and helpful.
Jul 10, 2020
All 3 staff members involved in my visit were extremely polite, happy, & helpful. Thank you!
Jul 8, 2020
Great appointment, great staff from start to finish.
Jul 4, 2020
Everyone was extremely helpful and friendly. The entire experience of getting the exam and choosing my new glasses went very smoothly and was comfortable.
Jul 2, 2020
I feel as though each patient should receive a copy of their script for their own records upon each visit.
Jun 30, 2020
Order a pair of progessive glasses. Women who helped me was nice.
Jun 27, 2020
Anytime I arrive for an appointment, I’m always greeted with a smile and friendliness. Everyone there is very kind!!
Jun 25, 2020
Everyone was very friendly and helpful. Great experience!
Jun 19, 2020
They have the best equipment for you eyes and fast polite office
Jun 2, 2020
It was a very nice visit. Every one on staff was very nice and professional.
May 22, 2020
Everytime I have been to the office for an appointment I have been in and out. The staff is amazing!
May 21, 2020
Extremely pleasant and caring place to visit for my eye care!!
Mar 17, 2020
Very professional and caring staff. Also a clean and organized office. I will be back :)
Mar 9, 2020
Having glasses for over 50 years, I am very familiar with the exam process. Vonnahme Eye Care has the most thorough, comprehensive, patient oriented process I have ever encountered. Highly Recommended!
Mar 5, 2020
great experiences every time with the optometrists and opticians. Lots of frame selections.
Mar 2, 2020
I felt relaxed thanks to the staff and the doctor was informative.
Mar 2, 2020
The staff was very pleasant and professional and the doctor was very thorough and explained everything, as well as answering all my questions and concerns.
Feb 20, 2020
Eye care is undoubtedly important and I choose Vonnahme for my eye care needs. Generally kind staff although can sometimes be pushy on paying extra for things that may not really be necessary for most people. Overall good experiences and no major issues.
Dec 17, 2019
Excellent service. Dr. Gavel-Rukha went above and beyond to answer my questions and even followed up with me after my visit with more information.
Nov 19, 2019
The staff are very nice and professional, one of the girls open the door for me 20 minutes before they open. I’m very satisfied and pleased.
Nov 15, 2019
Friendly, cooperative staff and an efficient process make visiting a pleasant experience. My only disappointment is that they don't take my health insurance.
Nov 15, 2019
Extremely pleasant staff. They’re knowledgeable and we’re helpful with my questions and concerns. Each team member I spoke with treated me like I was their only customer and gave me the attention and professional courtesy that many chain-stores don’t give. It was a great visit and experience. Thank you Vonnahme Team!
Nov 1, 2019
The staff was not to friendly my exam was done incorrectly had to back have redone got new glasses with wrong script now l have to buy another set lanes because your staff doesn’t know what they doing try selling cars for a living maybe have better luck
Oct 15, 2019
I have great customer service and all staff is very friendly every time I have an appointment there. I would recommend this office to friends and family.
Oct 3, 2019
All staff is wonderful, helpful, and understanding.
Sep 5, 2019
Always a pleasant, thorough and professional experience!
Sep 5, 2019
Great experience, wonderful staff. Friendly, energetic.
Aug 26, 2019
Great care - courteous, prompt, competent.
Aug 7, 2019
Friendly staff great experience
Aug 5, 2019
I liked it a lot. I'd come here even after I become an adult and can make my own appointments.
Jul 1, 2019
This was my 1st visit to Vonnahme Eye Care. Right from the start at reception to when I left after my appointment was done, everyone was very professional and pleasant. I saw Dr. Angie Vonnahme and couldn't be happier with the care I received. I have health conditions/medications that can affect my eye health and she was very attentive to my concerns. I am thrilled to have found a new eye doctor that is professional, caring, and answered all my questions in a way I could understand them. I would definitely recommend Vonnahme Eye Care to anyone!
Jun 10, 2019
Vonnahme Eye Care is the best around. The front end staff are always nice and helpful. I drive 30 miles to see Dr Angie Vonnahme and my daughter drives from PA to see her because she is patient and kind and always accommodating with multiple trials of contact strengths and brands to get just the right fit and comfort.
Jun 7, 2019
Thank you for squeezing Matthew in on such a short notice. You guys are fantastic:)
May 24, 2019
I always feel that my health especially my eyes are the focus when I'm in the office. I like that. I also like the technology in use and believe i am getting the best exam possible. Thank you again.
May 18, 2019
I really like it a lot it’s probably the best eye car place to go to
May 16, 2019
Great, friendly, professional, informative service ! Very appreciative of that !
May 10, 2019
The staff and Dr, Vonnahme were great found a great pair of frames. Aksa was very professional over the phone and in person. The doctor made sure I had the right prescription before I left. The didn't try to sell me on something I knew I didn't want in lenswear.
Apr 26, 2019
Very prompt and helpful My visist to get brand new dirst time contacts was great. The team took their time with me to make sure I was comfortable putting them in and taking them out.
Apr 26, 2019
Great service-very pleasant staff
Apr 24, 2019
Thank you for having caring staff and a wonderful doctor.
Apr 22, 2019
Every time I go to the Vonnahme office I am greeted warmly with a smile. Everyone that works there takes care to provide accurate information and great patient care. I would highly recommend them!
Apr 17, 2019
I had a good visit and the staff treated me well. I took advantage of the extra tests as they will provide a good indicator for disease control.
Apr 8, 2019
A very easy and informative experience. Clean, organized office and patient staff. Just wish they had more men's styles.
Mar 23, 2019
Love coming here for my exams. Everyone is super friendly and very helpful.
Mar 23, 2019
Great place, amazing service
Mar 18, 2019
I really like going here for eye exams. The staff is really nice and friendly.
Mar 13, 2019
Everything went smooth-covered everything I was in for.
Feb 27, 2019
first, the people at vonnahme are polite and kind. the place is comfortable. Just need more magazines. The only place to go if you like to have your eyes checked correctly. I have been to so many places in the pass in no one like the doctors at Vonnahme check your eyes better. I can see clearly. Thank you Sincerely yours Mr. Juan Calderon
Feb 23, 2019
Very professional and knowledgable doctors and staff.
Feb 16, 2019
The office is very clean and inviting. They always have the latest styles and brands of glasses. The Doctor's thoroughly explain all options and not always to benefit them by spending more money. I have been going to the Vonnahme's for quite some time and really enjoy my visits.
Jan 21, 2019
High quality of service and product
Jan 18, 2019
Dr Vonnahme and hsi staff are friendly, capable, and proficient. They offer state of the art exams, are up front about their costs, and offer reasonably priced frames.
Jan 16, 2019
This place is great! Everyone is super kind and very helpful. They have top of the line equipment.
Jan 14, 2019
Really quick here and I like it and they are very nice
Jan 5, 2019
This was my first experience with this provider. Everyone in the office was friendly and the doctor was thorough and knowledgeable!
Jan 4, 2019
I love coming here because its local and I do love the service, but the wait times are awful. I had to cancel my appointment that I had on December 10th after waiting for over 40 mins and rescheduled it for the 13th only to have waited again for over 30 mins before being seen. Other than always waiting for my appointment the service is great.
Dec 15, 2018
I'm always impressed with the quantity of high tech that goes into my exams. It is perfectly balanced by the friendly and personal service I receive from the well-trained staff.
Nov 19, 2018
I would give my appointment with you 5 stars. It was a very thorough exam and each test that was given was explained clearly.
Nov 12, 2018
I am always pleased with the efficiency of the check in process as well as the professional and courtesy the staff provides. My visit is always pleasant and, answers all of my questions effectively. I am always seen in a timely manner (making an appointment and being seen once I arrive).
Nov 9, 2018
I needed an emergency appointment to make certain that I wasn't experiencing a retinal tear and Dr Angie Vonnahme took me immediately.
Oct 5, 2018
Very pleasant place, nice staff and well mannered. Every visit has been as expected.
Oct 5, 2018
Great team!!! Frame selection could be a little larger.
Oct 1, 2018
I love it there. Dr V is awesome girls are fantastic very good experience.
Sep 27, 2018
The staff at Vonnahme Eye Care is a confident team that made a quite impressive experience. I watched as a patient was taken care of and all the young ladies were in tune to her needs. They assisted each other to ensure her requests were met. I may be partial to your staff, but feel strongly that you have a pleasant productive staff!
Sep 3, 2018
Truly the best eye care office in Western Ma. Staff will treat you well, they’re super friendly, always ready to help and answer any questions you have. I’ve never felt like I was being rushed along went I’m here. In all my visits for myself and family, wait times were about 5-10 minutes.
Aug 31, 2018
Excellent staff and top quality eye exam - thank you!
Aug 30, 2018
Wonderful visit. I was very pleased with the service.
Aug 27, 2018
Everyone was so wonderful to work with. In my 40 years of wearing glasses this was by far the best place I have ever been. Such great service and very fair pricing too!!
Aug 27, 2018
The appointment with Dr. Vonnahme went very well. He is kind and professional. The support staff must have been having a few bad days. I was “informed” on how choosing the add on eye screenings could save my vision. I opted out and the staff stayed that it was not an option, I “had” to check one of the boxes for one, the other or all add on exams. I created a box, checked it with free text “none.” I was then measured for contacts. For the record the reason for he appointment was to see if I am a candidate for contacts. She then told me I would be responsible for the fitting costs even if Dr. stated I would not be a candidate. I argued that and adamantly refused to sign for payment on this until the Dr. says I am a candidate and or we can wait until after the Dr. sees me. Then after I was told hat I was a candidate and that they would order me trial size lenses and they would arrive in 7-10 days. I received a call 10 days later saying contacts ready to be picked up. I was working that day and the next and was unable to pick up. Informed them I would pick up on Monday. I was called again that day and the next telling me to come pick up the contacts. I arrived on Monday and they handed me a single box of 5 lenses. I asked where The other lenses are and she stated: that’s all you get, we only ever sample 5 lenses. I asked how am I supposed to trial if the box of 5 is one prescription and there are not any for the other eye. She said that’s how they do it. If I wanted the other eye’s trial it would be a $75 fee to order the lenses. She left the desk to speak with other staff. Other staff came out and repeated that they only ever sample 5 individual lenses. I asked how that is possible when most people presumably have 2 eyes thus needing an even number. I asked to speak with the Dr. I was informed he was on a multiple week vacation and is unable to assist. I confirmed that my options were to receive 1 box (5 daily wear lenses in one script) and to
Aug 25, 2018
First one to finally give me a thorough answer to my eye dryness!
Aug 22, 2018
Very pleasant and it seemed that I been going there for years. And actually it was my first time. I was very pleased.
Jul 30, 2018
Great location, clean environment, modern equipment, and knowledgable staff.
Jul 25, 2018
Everything about Vonnahme Eye Care is first rate. They are professional, organized, and prompt, offer the latest in equipment and testing, and do an excellent job of explaining what they’re doing, why they’re doing it, and what the different test results mean.
Jul 23, 2018
Talented and dedicated staff - wonderful experience
Jul 13, 2018
Dr. Vonnahme is very personable while being professional, so it is always a good visit. It feels like he is invested in you receiving good eye care.
Jul 3, 2018
Always a great experience at this office staff are great.
May 22, 2018
I was very welcomed . They were so professional and friendly. They eased all my nerves.im so glad I went
Apr 27, 2018
Efficiently run office. Pleasant staff. Convenient hours of operation.
Apr 23, 2018
I signed up for extra tests in order to monitor eye and physical health. The results were explained to me. Everyone treated me with respect and care. It makes it very easy to monitor my eye health.
Apr 23, 2018
Great place, friendly staff ,any and all questions were answered and even had some help picking out frames. Just a great all around experience
Apr 23, 2018
I was very pleased with the service I received. The entire staff were awesome. Everyone was very helpful and very professional. I am going to be scheduling any appointment for my son and am very happy to recommend you to friends and family
Apr 22, 2018
Again, hats off to Vonnahme and their amazing staff. Always professional and extremely helpful
Apr 16, 2018
I have been going to this place for awhile now and I have to say Mrs. Vonnahme is AMAZING... she had taken so much time over the past few months to find the right contact lenses for me. She hasn’t given up on me and has gone above and beyond what some practices wouldnt do for you... if your looking for a place to go then look no further than at Vonnahme...so thank you for allowing me to keep being that patient that can’t figure out her contacts but you did😜
Apr 6, 2018
Willing to help and explain everything very well.
Apr 6, 2018
Everyone from the front desk staff, to the assistants, to Dr. Vonnahme are amazing. The service provided was excellent.
Apr 2, 2018
I have been going to Vonhamme for about three years now and they are excellent. The doctors are honest and straightforward. The facility is clean and modern. Very good experience for eye care.
Mar 27, 2018
Superior service Most professional, courteous customer service around. This should be the model for all local businesses Staff sat with me and made sure I was comfortable with my new eye needs Will never go anywhere else for my eye care needs
Mar 7, 2018
The staff here is truly amazing. The doctor was so patient with my special needs daughter.
Feb 26, 2018
The people at your office are wonderful and friendly the truly care about my vision
Feb 26, 2018
Best eyes doctors in in western Massachusetts not 5 stars....10 stars
Feb 14, 2018
Great appointment! Always look forward to the comprehensive exam and personal attention.
Jan 16, 2018
Wonderful experience. Each and every person was pleasant and made sure I was being taken care of. No false promises, and kept me informed of any delays or concerns.
Jan 6, 2018
Extremely professional, highly knowledgeable doctors and techs. Relaxing environment. Thorough eye exam.
Dec 29, 2017
They are amazing! I drive 45min to get to the office and it is so worth it!
Dec 18, 2017
Everyone was nice and fast . They gave me all the information I needed
Dec 11, 2017
The staff was very polite and extremely helpful. They gave me so much help finding glasses as well.
Dec 2, 2017
Waited over 50 min to get in with an appointment. Not very pleased
Nov 15, 2017
My visit was pleasant and the staff were all very friendly.
Nov 10, 2017
Love the friendly service!
Nov 6, 2017
Contracted conjunctivitis and called for an appointment late Friday and got in for Saturday. Seen and prescribed wuickly
Oct 23, 2017
The care I received was great! Very friendly staff who explains all the procedures and cost to me, and the exam itself was great. I also noticed the office was doing the eco-friendly, paperless thing, which is an awesome bonus.
Oct 20, 2017
It was an overall great experience. Everyone was friendly and informative.
Oct 18, 2017
Everyone is so nice and make sure you understand what they are doing I always leave happier then when I came in because they make it a great experience.
Sep 29, 2017
It was refreshing how everyone was so nice
Sep 25, 2017
This is my first time being a patient here and everyone was very friendly and helpful...De.Vonnahme was very helpful with me and my search for comfortable contacts...my boyfriend goes here as well and always comments on the great service👍😀
Sep 15, 2017
Came in due to an eye issue. Was able to get right in that day. Dr. Vonnahme prescribed me the perfect drops and started clearing up that day. The front desk is always great, helpful, and greets you with a smile.
Aug 23, 2017
They were able to schedule an appointment for us quickly. Their staff was friendly and competent.
Aug 21, 2017
My appointment was on time as scheduled and the late hours help immensely! I felt extra care was given to ensure my prescription was right and the staff is very professional. My glasses were going to take a week to come in but I had the eye exam on Thursday evening and the glasses arrived on Monday!. Thank you all!
Aug 19, 2017
Very nice people who helped me figure out some issues with my health insurance
Aug 4, 2017
I have shied away from making eye appointments a priority, until I needed to. Dr. Vonnahme's office is responsive and organized, they took the stress driving my procrastination right off! I love the text reminders for appointments, as well as calls. I felt comfortable when I was there, I had almost no wait time and everything was explained well.
Jul 25, 2017
As someone who has been frightened of eye doctors for years, I am so happy to have Dr. Angie Vonahmme as my eye doctor. She has eased my worries and concerns about my eyes, and has built a great repoire with me as a client. Even though I see her just once a year, she shows care and concern and attention to detail when I see her.
Jul 24, 2017
The staff are always professional and friendly, would highly recommend to anyone looking for great eye care.
Jul 20, 2017
The Staff was very pleasant and professional also very help full when looking at frames I would recommend you to every one I know ! Thank you Chris Voudren
Jul 17, 2017
The team at Vonnahme has been wonderful. From the front desk to the doc! When my glasses weren't quite right Christina was knowledgeable and knew how to fix the problem without hassle to me. When my prescription changed, the staff and doctor were extremely accommodating and helpful.
Jun 12, 2017
Great customer service my son enjoys going to get his eyes examined there.
May 26, 2017
Excellent service and professional care will continue to keep using vonnahme eye care
May 17, 2017
Didn't wait long to be seen and very friendly staff. I will definitely recommend to friends and family
May 14, 2017
I had a thorough exam and was satisfied with the service.
Apr 19, 2017
Very vague presenting of charges for each aspect of making & ultimately purchasing eye glasses. As someone who is going to be buying their first pair of eyeglasses I would have expected that the young lady closing the deal had explained everything in more detail & with a little more volume. I found her very difficult to hear clearly.
Apr 8, 2017
Very lovely and professional office
Mar 27, 2017
Dr. V has always been greatl to me. I've been seeing (no pun intended) him off and on (depending on my living situation) since he was in the Holyoke mall. Hats off to you Dr. V. Sincerely, Jason Benoit
Mar 25, 2017
Very professional, courteous, and friendly. Took time to explain tests, results, and current issues or possible issues with my eyesight. Overall an excellent experience.
Mar 17, 2017
Wow, excellent staff from the begining. The doctor was warm, kind and professional. My 6 year old enjoyed her eye exam!!!!
Mar 13, 2017
I waited for an hour and never saw the doctor. I had to leave. It was a huge waste of my time.
Feb 21, 2017
Relaxing and easy experience! Just what I was looking for. Thanks!
Feb 19, 2017
Very professional and knowledgeable. Everyone was so friendly. I am so glad I went to Vonnahme Eye Care! I was very concerned with picking out the right style glasses and a staff member was by my side the entire time giving me suggestions and helping me pick out a pair. They even had my glasses made in one day! I highly recommend this place!!
Feb 9, 2017
Dr. Vonnahme was great! She was very thorough and I felt very comfortable with her! She explained things very clearly.
Jan 20, 2017
I am well treated and everyone treated me with respect.
Jan 18, 2017
Favorite eye Dr & eye care place ever.
Jan 13, 2017
I waited 45 minutes before I was taken in for my testing with no acknowledgement form the staff that I was waiting. The doctor was great. Then back to the front staff where I waited again for 15 minutes and then told that I owed money from an appointment 11 months ago. I have been to the office 5 times since then and never been told about this. My bad situation got worse which i won't even go into. The service was more than poor. I love the doctors but a two hour visit does not fit my schedule.
Jan 11, 2017
Very nice and positive people from support staff to the doctors! They took time to explain matters and answer any questions I had.
Jan 10, 2017
I love coming here for my eye exams. The staff is always so pleasant and helpful. They really care about my needs.
Jan 6, 2017
I called with what I thought might be an emergency and got an appointment immediately, within the hour! I was treated with the utmost care and respect. I've been with the Drs. Vonnahme for over 10 years now and am very happy with the care I've been given.
Jan 5, 2017
After years of subpar glasses at LensCrafters I made the decision a couple of years ago to only do business at Vonnahme. I have only experienced excellent service and the highest professionalism here. o give them ny business and recommend them to everyone I know
Jan 2, 2017
The experience @ Vonnahme Eye Care was very good as usual. Rich Bistran
Dec 29, 2016
Great experience here! Staff was extremely friendly and likable as well as knowledgeable. Looking forward to my follow-up appointments and making this my primary eye care facility for the future.
Dec 27, 2016
I had to wait a lot longer than I wanted to see the doctor, but next time, maybe not so long.
Dec 8, 2016
For various reasons I have decided to switch practices after close to 50 years. The staff was extremely pleasant and very welcoming. The doctor was great and she spent plenty of time with me to explain all the test and the overall condition of my eye health. I would definitely reccomend this practice to others without a doubt.
Dec 5, 2016
I was surprised about the added cost which two other eye doctors did not charge--almost $80.00. Is this a one time only co-pay or will I be charged this with every visit?
Dec 5, 2016
They took good care of me and let me know what was wrong and what my options were.
Nov 29, 2016
Dr. Han Vonnahme performed his anual examination, this is normal. Where Dr. Vonnahme excelled was in allowing me to be seen on a short notice, the office was busy but with my extremely busy schedule, this was the only time I had. The office staff and Dr. Vonnahme were accomadating and always treated me with a friendly and welcoming demeanor . The office environment is relaxing and all Vonnahme staff are a pleasure to do business with.
Nov 10, 2016
Your staff is always very friendly and helpful. You answered all my questions.
Nov 10, 2016
My visit was pleasant,the staff was knowledgeable and the Dr. was excellent.The Dr. understood my needs and recommended solutions.
Oct 30, 2016
Very good place happy with all things that have to do with exams and visits
Oct 20, 2016
Always a great experience. Staff is always knowledgeable and friendly.
Oct 15, 2016
So far they have been great
Oct 8, 2016
I had a great experience for my eye exam. Everyone was polite and helpful. I will recommend Vonnahme eye care to my friends.
Oct 3, 2016
Everyone was very pleasant and professional.
Sep 30, 2016
Great visit all around! Great customer service!!
Sep 19, 2016
Great service love this place best vision care in Massachusetts hands down
Sep 16, 2016
Everyone was very nice and helpful ...... Looking forward to getting my new glasses!!
Sep 14, 2016
The office is very nice with a great selection
Sep 1, 2016
Wow, ZERO pressure, very friendly and accommodating staff (I think I called Jillian 5 times in a week without even a bit of aggravation in her tone). My appointment was last of the day and I never felt like they were rushing me. Highly recommend
Aug 22, 2016
Great location , knowledgeable staff , friendly Dr. Overall....great treatment
Aug 19, 2016
Went in to ask about getting my prescription changed and they squeezed me right in! The girl at the counter was also very nice. Always excellent service there.
Aug 18, 2016
Everyone was very courtious and helpfull. It was a pleasant experience.
Aug 5, 2016
I have going to Dr. Vonahamme since I was in my teens,needless to say I'm much older now, I followed him when he started his own practice and there is good reason the doctors at his practice are amazing, his staff has always fit me in if I'm having some kind of emergency, i.e. corneal ulcer, the staff is courteous, fun, and super helpful. I have referred four people from my work that now are loyal patrons as well as my whole family. Love the practice love the people
Jul 28, 2016
We love this office!!! Professional and so nice to work with!
Jul 28, 2016
I have always had a great experience with Vonnahme Eye Care. Dr. Angie Vonnahme exhibits genuine care when examining her patients, something I really appreciate. I have always had a phobia dealing with eye appointments and doctors, and I can confidently say that my fears have been much alleviated since becoming a patient there.
Jul 17, 2016
I am glad I picked this place for eye exams. The people are fantastic.
Jul 14, 2016
I always enjoy my visits, the front desk girls are great at customer service and the Dr. is always on point. She is helpful, insightful and always has great conversation. I'll be going here for a very long time.
Jun 20, 2016
Fantastic, helpful Eyecare provider...5 stars
Jun 17, 2016
Friendly staff and dr very nice and informed me
Jun 16, 2016
I always have a fantastic experience at Vonnahme Eye Care!
Jun 10, 2016
Dr. Hans was not only thorough but very efficient and willing to take the time to answer all my questions in detail. The staff was also professional but very informative. They made me feel very comfortable and I plan on being a life long patient of this practice!
Jun 2, 2016
A friendly and competent staff and up-to-date technology
May 8, 2016
Always a great experience. Staff are positive and attentive to your needs.
May 1, 2016
Great! super clean and service is always very friendly.
Apr 30, 2016
Dr Hans vonname is great!! Very friendly , attentive and thourough. Although the dr didn't have to take a look at another eye issue that I had because I was just there for a exam but he spent the time to check it out. Great dr. Both himself and his wife. I would definately reccomend
Apr 21, 2016
I really appreciate all the pleasant people who work at Vohnnahm. The doctors and the staff take as much time as necessary to answer questions and make sure I have a full understanding of my ocular health and my optometric correction options. The opticians do not rush to get on to the next customer - I had all the time I needed to make choices and be confident with the glasses I was selecting. This is one of the only places in Western MA where the top level progressive lenses are available and they were what I needed for satisfactory vision correction.
Apr 1, 2016
After calling late in the day, Dr. Vonnahme was able to see me within an hour. Very satisfied with his explanation of my eye health and his overall level of care and expertise.
Mar 30, 2016
The doctor and staff are wonderful. The price of glasses are very costly.
Mar 21, 2016
Dr,s are pleasant and knowl
Mar 20, 2016
Not satisfied! Thank you for the experience I've learnt that it is better not to be lazy and best to shop around before seeing other people's reviews and coments and believing in them!
Mar 19, 2016
Great services right from the door, very polite and helpful
Mar 18, 2016
The staff was courteous and Dr. Chute was extremely nice and informative
Mar 8, 2016
I am impressed by the professionalism as well as positive environment. My visit was not only informative; but, enjoyable as well.
Feb 24, 2016
Dr. Chute is great and very thorough. I mentioned I had a problem and she went above and beyond examining my eyes. I highly recommend her and the office.
Feb 18, 2016
Thank you for the new front desk staff! They are very nice and accommodating. They bring a good energy to the office.
Feb 18, 2016
Taking My Business Elsewhere--while Dr Chute seemed very knowledgeable and walked me through all of the testing, I can not say the same for the office staff. Billing has been messed up more than once, including "forgetting " to tell me about a remaining balance on my account. Someone also entered my contact prescription incorrectly last year and I was supposed to be satisfied with "sorry, it happens to the best of us." During multiple phone calls, no one seemed to be sincere about apologizing for mistakes. Needless to say, I will not be returning to their offices and caution anyone else considering making an appointment at Vonnahme.
Feb 7, 2016
Excellent and cordial Services
Jan 29, 2016
Glasses took 20days to receive once.
Dec 8, 2015
Good customer service and friendly.
Nov 6, 2015
The overall experience was excellent as usual. I have been to three eye doctors in my life and this is by far my favorite. Thanks so much for excellent care!!! The staff is always extremely friendly and accommodating. Not to mention they all are extremely well dressed (besides the point).
Oct 26, 2015
This was a great office and the visit was quick and efficient! I loved the option of the extra testing! I only wish the Easthampton office had longer hours since it is closer!
Oct 23, 2015
Pleasant and friendly helpful staff
Oct 20, 2015
Vonnahme Eye Care was the first place I chose for eye exams and I've had such wonderful experiences with them that I know I'll never need to try a different option for my eye health. The doctors are informative and willing to answer all questions, and the staff has been very helpful in figuring out appointments, insurance, and even in selecting new frames.
Oct 19, 2015
I came in and everyone was friendly and took care of me very fast.
Oct 15, 2015
Very friendly and knowledgable employees
Oct 14, 2015
I always come here because of the friendly customer service professionalism of their employees and doctors.
Sep 29, 2015
They're great with my kids
Sep 22, 2015
Fast friendly thorough , very informative and knowledgable.
Sep 21, 2015
I always receive excellent care when I come here! Everyone is very respectful and pleasant! Thanks it is always a fun time to come here!!!!
Sep 15, 2015
Only a very brief and simple description was given ("her vision did go up a little so make sure to get that corrected"), and from a distance in front of everyone in the lobby. Call me to the side, sit me down and explain in a way I can fully understand all my options.
Sep 12, 2015
Staff friendly, knowledgeable. Felt very comfortable would recommend anytime
Sep 11, 2015
I have refer many people, and stranger to go Vonnahme Eye care.
Sep 9, 2015
Very friendly people, quality service, would recommend to anyone.
Sep 8, 2015
Up to date technology, friendly, fast service.
Sep 8, 2015
It is a very good place. I always bring my daughter here. They have excellent customer service. I do not give 5 starts because they have no glasses that are covered by Masshealth. If it weren't for that I would give 5.
Sep 2, 2015
Very positive experience. Everybody very friendly . Love the iPad feature when signing in.
Sep 2, 2015
Always a great experience
Aug 27, 2015
I have been very happy with Vonnahme.
Aug 19, 2015
The staff was really friendly, especially Dr. Chute and Macey.
Aug 17, 2015
I took my daughter for her exam and she was nervous but the relaxed vibe in the office was refreshing as was the use of technology to simplify check-in for me! We were seen quickly then immediately helped with our options/cost! Overall great experience, I will be returning with the rest of the family soon!
Aug 12, 2015
They went out of there way to help. Good job,thanks
Aug 10, 2015
I called in on Monday to see the doctor sometime during the week due to some eye pain. An appointment time was offered and accepted for the same day. The patient's eye health and pain are give a high priority. Thanks!
Jul 24, 2015
I used to go to Lenscrafters until I discovered Vonnahme Eye Care. It is a much better patient experience in every way.
Jul 23, 2015
Clean friendly environment great team they go the extra mile and really care about your eyes
Jul 21, 2015
I've been going to Vomhame for several years. Love the quality of care.
Jul 17, 2015
The staff are wonderful and helpful. Dr. Chute is awesome!
Jun 13, 2015
My experience is always nice here
Jun 8, 2015
Office staff is very polite.
Jun 3, 2015
I went to see Dr. Chute because I was having flashing in my eye, after a quick exam, she determined I had a small tear or hole in my retina, and immediately called the New England Retina Center. They told her to have me come in right away. The girl at the front desk printed out directions for me. The care and service shown to me during this emergency will not be forgotten!
May 3, 2015
I am satisfied with my care,
Apr 24, 2015
I really like the treatment and good costumer service
Apr 17, 2015
Family has been coming here for years and they are great all around! Always extremely accommodating and I am sure they will attest to the fact that I can be a challenge! They do everything with a smile! Keep up the great work!
Apr 11, 2015
Friendly. Good customer service.
Apr 7, 2015
Very friendly and efficient. I especially appreciate help with picking out new glasses!
Mar 29, 2015
Great service and commitment to eye care. I have been going here for 10 years plus
Mar 20, 2015
You guys (gals!) are awesome! Probably the best optical service I've ever received. Definitely the nicest and the most friendly. Marty
Mar 11, 2015
I had to have my prescription adjusted after I received my new glasses recently. From the doctor to the office personnel I was extremely happy with the care they exhibited in understanding my issues. They listened and got the correct lenses for me as well as allowing me to change the frame since I expressed my concern that the shape my be part of the issue. Not once did I feel they were "put-off" with my situation.
Feb 28, 2015
I was impressed at the amount of time I spent for this eye examine and I am sure when I get my new lenses I will be pleased.
Feb 26, 2015
I've enjoyed coming here, the staff is friendly and the doctor is great
Feb 24, 2015
Although his other staff is excellent as well it was nice to see him. He took all the time needed to go over everything.
Feb 21, 2015
I like Vonnahme Eye Care. It's a good place to go. I like the care I get and the professional service.
Feb 18, 2015
Always on time, flexible hours, and nice service
Feb 12, 2015
i was made to feel comfortable and welcomed from the moment I walked through the door. My exam was professional, thorough and friendly. I was given options for eyewear and my prescription was explained. I was given the option of purchasing my glasses there or what to look for if I purchased elsewhere. Very pleased with this vist. Will return and recommend.
Feb 8, 2015
Prompt and professional service.
Jan 21, 2015
Trying to always sell you on something
Jan 20, 2015
Every single staff member, from the Optometrist, to the woman who helped me pick frames, to the receptionist who was EXTREMELY helpful by explaining my odd insurance policy, ...went above and beyond to create a great overall customer experience, which I find is very rare in the medical industry. I love going to Vonnahme Eye Care.
Jan 20, 2015
Clean,welcoming environment would recommend to a friend.
Jan 14, 2015
Great friendly staff! Clean office
Jan 11, 2015
Eye have been coming here for years, and so has my family, we wouldn't trust our eyes anywhere else! Great service and friendly people.
Dec 30, 2014
Excellent!!! I felt very comfortable.. Everyone was very helpful..Love my new glasses...
Dec 17, 2014
vonnahme Eye Care is a great place to go to. Everyone is very fru Iendly, helpful, and thorough.
Dec 13, 2014
Every time I come here I have a very pleasant experience. Highly suggested. :)
Dec 13, 2014
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I like the staff here. The give excellent care.
Dec 8, 2014
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The staff is fantastic and always willing to go the extra mile. Thanks for everything!
Nov 5, 2014
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I will be going back the next time I need an appointment!! Thank you!!
Nov 2, 2014
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The service at Vonnahme Eye Care was exceptional. Staff was kind, courteous and very helpful. My glasses are high quality.
Nov 1, 2014
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Had a pleasant experience. Everyone is very friendly.
Oct 27, 2014
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The receptionist at the front desk gave me a wrong quote...instead of subtracting the discount, she added the discount into the quote increasing it by $24 rather than subtracting that amount. The quote should have been $264 instead of $312, a substantial difference that I only noticed when I ordered from another company online. I might have ordered right then and there from you had it not been for the error. But it happens...won't hold it against you. It was for contact lenses. All in all, the service was great and I appreciated the flexibility of the office.
Oct 6, 2014
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Everybody is so nice and willing to help and answer all your questions.
Oct 6, 2014
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I was scheduled for initial visit within 2days
Oct 2, 2014
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Friendly service and very attentive. Professional staff and great doctor. Thanks!
Sep 26, 2014
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They Are Awesome And I Will Recomend It To Everybody.
Sep 25, 2014
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My daughter an I were very happy with all the professional help we received from your office, thank you!
Sep 21, 2014
Dr. Laurel Chute was excellent (thorough), as was the young man who fixed my glasses frame (in particular, the nose guards) which I had accidentally bent out of shape.
Sep 20, 2014
Great care and friendly staff
Sep 16, 2014
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I have requested that my prescription be emailed to me on three occasions and was assured that it would be sent immediately but yet two days after the last request I have still not received the written prescription. I am not happy at all. I will have to make a physical trip back to their office to get the written prescription. I will cancel my next appointment and WILL NOT go back to Vonnahme Eye Care AGAIN!!!!!!
Sep 6, 2014
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Great vision with my new glasses, much better than before, thanks.
Aug 31, 2014
Staff and doctors were very helpful, had a great experience!
Aug 31, 2014
Very convenient location and hours, helpful staff and doctors. Overall was very pleased.
Aug 28, 2014
I am very pleased with Dr. Vonnahme. He is very professional/smart and understanding to help his clients get the best vision. I had alot of trouble with my eyes this year and he helped me by providing sample contacts so I can find the right fit. He gave me a followup call also. The receptists were also very helpful and great. I would recommend him to my friends/family!
Aug 27, 2014
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Super friendly staff, the location is convenient, and was able to get a same day appointment!
Aug 17, 2014
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Great experience, the wait was short, and the staff answered all my questions!
Aug 17, 2014
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I really enjoyed my visit at Vonnahme Eye Care. My new contact lenses are comfortable and the vision is great! Friendly staff.
Aug 17, 2014
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Very friendly staff. I have both of my kids here and love the tlc.
Aug 13, 2014
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I've been going to Vonnahme Eye Care for so long and they are just an amazing staff of people!
Aug 12, 2014
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Vonnahme eye care doctors to me are the best!!...After calling around to find a eye doctor and doing research for awhile I finally found them in Holyoke, MA and they were amazing from the moment I walked in the service was prompt and the staff were really friendly. I will recommend them to any of my friends and family members as well...U GUYS ROCK!!!
Aug 10, 2014
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My visit was great and I really loved Dr. Chute. She's fantastic! So much so that I referred my husband! Thanks all!
Jun 26, 2014
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Been receiving care for over a year and never had a bad experience
Jun 25, 2014
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My experience was exceptional. I wasn't sure about trying a fairly new to Easthampton business, but I wasn't sorry. Everyone was very nice, no waiting and the eye exam was thorough. I would recommend Dr. Vonnahme to anyone.
Jun 19, 2014
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I didn't know what to expect from a fairly new to Easthampton business, but I'm glad that I tried it. Everyone was very nice and there was no waiting. The exam was thorough. Dr. Vonnahme is now is my new eye care doctor.
Jun 19, 2014
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I am very pleased with the service and people, I will be back next year
Jun 17, 2014
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Could not have asked for a more friendly, informative office. So glad I decided to switch to your office !!
Jun 9, 2014
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The staff was extremely friendly and inviting.
Jun 9, 2014
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Everyone was exceptionally friendly and very informative.
Jun 4, 2014
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Glad I came to see you guys, my vision is so much better driving! Thanks!
Jun 1, 2014
Dr. Vonnahme and staff are always personable and efficient! See you next year!
May 29, 2014
My night driving is much better with my new glasses. I appreciate all your help.
May 27, 2014
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I would never go back or refer anyone to you...
May 23, 2014
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Had great experience, would definitely recommend Vonnahme Eye Care!
May 22, 2014
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Very comfortable office. Everyone was very professional. Love my new glasses!!
May 22, 2014
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Thanks for getting me in so quickly, I really needed my new contacts, I was down to my last pair!
May 20, 2014
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My visit there was very professional, would definitely recommend.
May 20, 2014
I thought office and staff were really nice, very professional, efficient.
May 18, 2014
I always enjoy going to Vonnahme Eye Care for my annual exam, always a pleasure!
May 18, 2014
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I really enjoyed the level of service I received when I went there to update my sunglasses prescription. They recommended the polarized lenses and the vision is awesome! Very happy!
May 18, 2014
Excellent professional care
May 15, 2014
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Dr. And staff always helpful and professional!
May 15, 2014
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Great service from beginning to end!
May 15, 2014
Always great service with you guys!
May 15, 2014
I really like your office, great location, very helpful staff too!
May 13, 2014
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Thanks for all your help!
May 13, 2014
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I really like my new glasses. Thanks!
May 12, 2014
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Had a great experience. Thanks.
May 12, 2014
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Very helpful...willing to get it right
May 12, 2014
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The Dr. Fit me with daily disposable contacts. I've always had the 2 week ones but these are much more comfortable. Thanks again.
May 11, 2014
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Dr. Vonnahme was really friendly and informative. Answered all my questions. Overall very nice experience.
May 11, 2014
I really like my new glasses. Vonnahme Eye Care had a really good selection. I'm not really good at picking out glasses but they made the process easy and fun! I will definitely be coming back again. Thanks.
May 11, 2014
I got my new glasses in about 50 minutes. Thanks!
May 8, 2014
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Everyone was exceptional. My compliments. Keep it up!
May 8, 2014
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Dr. Vonnahme and the staff do a wonderful job. I was seen right away and didn't have to wait. Great job by all!
May 8, 2014
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We had a lot of questions and the staff was helpful, patient, and knowledgeable. Thank you.
May 8, 2014
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The office is beautiful and the doctors are great!!
May 8, 2014
All the staff were very knowledgeable and helpful.
May 8, 2014
Thank you. I will continue to come back!
May 6, 2014
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I did have to wait a little to be seen but the lady behind the front desk was super friendly. I will definitely be back for my eye exams!
May 6, 2014
My overall experience has always been outstanding. I am unable to pinpoint any area that needs improvement. The staff was extremely professional knowledgeable, helpful, pleasant, efficient - exceptional! The office is superb, the entire staff works together as an efficient team - very positive and pleasant atmosphere, staff, and facility!!
May 6, 2014
I came to pick up my glasses and was waited on promptly. All the staff was excellent!
May 6, 2014
Very convenient, the staff very professional.
May 3, 2014
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The staff is extremely nice and fun to talk to. You get a sense of family when you are there. They also have a wide variety of frames and sunglasses for a reasonable price.
Apr 30, 2014
Everyone there was excellent! Thank you. I will continue to come back!
Apr 28, 2014
The all around friendly atmosphere was refreshing!
Apr 28, 2014
The staff at the front desk and Dr. Vonnahme were great. Excellent experience!
Apr 28, 2014
Great customer service. Was able to get an eye exam & fitted for contacts in less than an hour as a walk-in patient. Would hightly recommend this local business.
Apr 27, 2014
Great service and selection. Excellent doctors, both of them!
Apr 27, 2014
Excellent experience once again.
Apr 20, 2014
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I really enjoyed Dr.C. She was very thorough and prof
Apr 15, 2014
It was a pleasant visit. Staff was very friendly and professional.
Apr 11, 2014
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No One bothered to clean or adjust my glasses or even ask. The equipment was handled by tech then I was asked to use it without it being cleaned
Apr 3, 2014
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Friendly, accommodating, informative, helpful staff.
Apr 2, 2014
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I felt very confortable and informed of the procedures done. Everyone there was very helpful.
Mar 31, 2014
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From the moment you step into the office, people are very cheerful and friendly and welcoming. I've never been kept waiting for long. You can browse around their attractive frame displays. I love their state-of-the-art diagnostic machines! Every doctor I have seen there is super-professional, and I leave with all my questions answered, and plenty of information on products and tips that can help me.
Mar 28, 2014
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I have had some trouble being able to focus on close up objects. when I try to read the image goes double, I was reading with one eye shut. I was having trouble doing the paperwork at my job and I stopped reading on my free time altogether. During my eye exam the doctor recommended a prism correction, it's been about two weeks now and I'm happy to say I can read again. Thank you Vannahme eye care.
Mar 27, 2014
I am confident in your work
Mar 21, 2014
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There was some miscommunication about the use of my family's wageworks card, but I probably didn't articulate very well. It was all resolved in the end, and I was very happy with my experience.
Mar 21, 2014
Why do I HAVE to write a review? This box should be optional. But, since I have to, I guess I will say that A) it would've been appreciated if the doctor I saw for my last exam, who convinced me to try hard lenses instead of soft, had told me that there was a good chance I'd always have to deal w/ seeing some portion of the edge of the lens, especially after blinking. That's not just "something to get used to" in my opinion; that significantly effects vision (especially when the light refracts and causes a larger-than-normal and brighter-than-normal spot of light) and would make for a very dissatisfying experience—EVERYtime they were worn. B) after my fitting (yesterday) the doctor explained the cleaning process for the hard lenses. I was pretty sure I had it down, but the lady at the desk (who had originally been teaching me how to insert/remove the new lenses and said she'd explain the cleaning to me) asked if I was comfortable with it when I was leaving and I said it wouldn't hurt for her to run through it for me to really stick it in my memory. Interestingly enough she not only told me something glaringly different from what the doctor said, she told me literally the exact OPPOSITE. I read the instructions, the lady at the desk was correct—NOT the doctor.
Mar 20, 2014
I would suggest better lighting and magnifying mirrors for practice with contacts.
Mar 12, 2014
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My overall experience with Vonnahme Eye Care has been very positive. The office is modern and progressive, the staff and Doctor courteous and professional, short office-wait time... what more could you ask for? I would certainly recommend if you are looking for quality eye care.
Mar 9, 2014
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It was a good visit overall. Thank you!
Mar 9, 2014
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I absolutely love you guys, your staff is always attentive and treat my family and I with respect and you make all of my children feel very comfortable at their exams. With a family a large as mine (7 children) that means a lot to us and we thank you for being so understanding an patient with us. The Piedra family
Mar 9, 2014
Best Visit and very excited about my new glasses
Mar 3, 2014
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I was very happy with my visit the doctor was great she cared and explained everything to me very clearly.
Mar 2, 2014
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All my questions were answered before I even had a chance to ask them. Outstanding service was provided. I will definitely be going back.
Feb 26, 2014
First time appointment for contacts. Appointment went well, exam was professional and the staff that assisted me while I put in/took out my contacts was very helpful/informative.
Feb 24, 2014
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I always have a good experience. The staff are very friendly.
Feb 21, 2014
I went a few days ago for an appointment. Everyone there was extremely nice. I was in the waiting room for about 2 minutes and then called in to the exam room immediately in which I was very impressed. This place is very quick and only help do what's best for you.
Feb 21, 2014
Got me in same day, quick courteous service.
Feb 20, 2014
This was my first time at your facility, and the experience was wonderful! Everyone was kind and helpful, and took the time to explain everything and to get to know me and my eye health history. The atmosphere was warm and inviting, relaxed, and professional. When it was time to choose my glasses, all of my options and possible "upgrades" were explained to me, but I did not feel at all pressured to purchase the more expensive options. I had a great experience and will recommend your office with no reservations. Thank you!
Feb 20, 2014
My visit was very good from the facility to the staff I will definitely refer my friends and family
Feb 20, 2014
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I am glad that I found and chose your office for my eye care. Your staff is very professional, professional, caring and friendly. Thanks for the referral to the Eye an Lasik Center for the removal of the pterygium in my right eye. The surgery was very successful. I can see much better. Again thanks to all of you.
Feb 19, 2014
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Liked Dr Chute very much. Will plan to book another appt with her
Feb 19, 2014
very professional, nice people
Feb 13, 2014
our only complaint is that we usually have to wait some time before we are seen
Feb 9, 2014
Thank you for providing excellent service in a wonderful atmosphere. Everyone was extremely knowledgeable, professional and helpful during my visit.
Feb 7, 2014
The appointment went well and I was called in right away. The employees were really nice.
Feb 6, 2014
Your staff was professional and knowledgeable.
Feb 2, 2014
I like the way your staff handles everyone. Calm, efficient and not rushed.
Jan 29, 2014
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My third time there for an eye exam. My doctor answered all my questions and didn't stop trying to find the correct correction for my eyes until I seen perfect. I definitely will go back for contacts fitting.
Jan 16, 2014
The main issue I had was my point was at 10 and they had issues with my insurance information which I thought should've been handled prior to my appointment.
Jan 13, 2014
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From the welcome approach to the last bye, the staff was very pleasant. I like that I am not rush through the process of glasses selection because I like to take my time.
Jan 8, 2014
Dr. Angie was wonderful, as well as all of the technicians and office staff. They were very helpful in selecting new frames, arranged for me try an alternate brand of contact lens that I might like better than my current brand, and took the time to fully explain my vision insurance benefits and the best way for me use them.
Jan 7, 2014
My appointment was for 12:15. I was taken into th e exam room at 12:25 then sat in there till 1pm before someone came in for my exam. Waiting in a uncomfortable chair in a room that was stuffy dark and boaring. It needs pictures on the wall and a TV if the doctors are running that far behind. it was very claustrophobic. Thank you for taking the time for letting me do this survey maybe in the future it will help you in the long run.
Jan 4, 2014
I had very positive experience. Thank you!
Dec 18, 2013
Front office staff needs to be a little more pleasant
Dec 10, 2013
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fantastic, I have no complaints and I hope to place my order Friday..
Dec 8, 2013
courteous and professional
Dec 8, 2013
The doctor had a pleasant and informative demeanor toward my son. He left the center stating that his eye doctor was, "very nice".
Nov 29, 2013
Very prompt; considerate of my time; when recommending photographs, explained the out-of-pocket charges, and the charges were exactly what the Doctor said they would be - no surprises, which I appreciate.
Nov 27, 2013
I absolutely love Angie. She is so patient and she is willing to have me try multiple contacts to correct my vision. Thank you!
Nov 24, 2013
Appointments can be uneasy sometimes. But when I come here, and it was only twice, it's a very comfortable environment.
Nov 18, 2013
I'm very happy to see that Susan is back in your office. She is a very professional.
Nov 17, 2013
The staff were very friendly and very helpful. The doctor explained all the things that she was doing in depth so I could further understand. It was overall a great visit
Nov 15, 2013
Inviting environment. Staff members were pleasant and accommodating. Helped to ensure I received the best care at a fair price. Great eye doctors!
Nov 4, 2013
Very good. Had a bit of a wait but in the end it was worth it.
Oct 31, 2013
i love the staff at Dr Vonahme's. i actually have fun going, even with the poof test. the glasses selection is great. made better by the fact that they have a keurig and give you chocolate. they're wonderful
Oct 30, 2013
I love my new eyewear! Staff members were great, courteous and attentive. I can't say enough good things about my experience with Vonnahme Eye Care in Holyoke, MA
Sep 9, 2013
I've been with hime for nearly twenty years and I simply can't fathomg going anywhere else. The staff and warm and welcoming and eager to answer questions and concerns
Aug 12, 2013
Love this office! They are knowledgeable, professional and thorough. I have never waited for an appointment, either!
Aug 8, 2013
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The appointment started on time and my questions were cheerfully and completely answered.
Aug 2, 2013
Excellent!! Very good with my 5 year old nephew!
Jul 30, 2013
Awesome place, very knowledgeable, excellent with kids!
Jul 29, 2013
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All the Dr’s in this office are Excellent. However, there are times when the office personnel could be more professional and friendly. It would also be helpful if it could be communicated before an exam if there is a procedure or test that will be done that is not usually covered by insurance. The last time I was there, I was surprised with at $250.00 that I wasn’t expecting.
Jul 22, 2013
I went to update my eye health records and had a good experience. Everyone was friendly and the offices were very clean.
Jul 11, 2013
I was very pleased with my experience with Dr. Chute. She extremely kind and took the time to answer all my questions. The rest of the staff was extremely pleasant and even took the time to review out of pocket expenses with me. I highly recommend this office!
Jul 5, 2013
Good exam, very pleasant friendly staff.
Jun 25, 2013
I asked for help adjusting my glasses to fit my face better, and they didn't do a very good job. Not detail oriented, not looking carefully at how they sat on my face. Didn't follow up about things I had asked about on the form I filled out in the beginning.
Jun 13, 2013
Dr. Vonnahme's Office was clean, ordered and the people were helpful, polite and informative.
Jun 9, 2013
Very Professional...Thank You !
Jun 7, 2013
There seemed to be a lot of employees in training. As a result, I ended up having to do some tests twice since no one asked if I was wearing my contacts. Hoping this was just an off day and the service will be better next time.
May 23, 2013
Very knowledgeable and professional staff. Extremely clean exam rooms. Up to date equipment. Highly recommended.
May 14, 2013
Great visit, professional staff.
May 5, 2013
The smiling and friendly staff w/an actual sense of humor was very refreshing. The coffee machine at the very entrance is a great idea and results in a relaxing atmosphere. It was truly a different atmosphere all together for my wife and I.
Apr 21, 2013
Great staff very awesome Doctors. And a great location on and off route 91 and plenty of free parking.
Apr 14, 2013
Great experience. The process was efficient and the staff was very nice. DM gave me a complete understanding of what my benefits would provide for and what options I had to choose from. I liked the fact that Dr. Vonnahme explained my vision correction options to me and allowed me to determine the course of my prescription with her input. The trial contacts were very helpful in determining my final lens and prescription and I like the 10% discount option. My only suggestion is that you may want to alert customers to this offering before they arrive so they can be prepared for the cost up front (I ordered daily contacts - usually get them from Costco every 3 months at $45/box. But your great staff & service + 10% off and DM's explanation of why it is better to order through you convinced me that the extra $10 per box was well worth it.) I have already suggested your office to several folks! Thank you
Apr 6, 2013
WE were reffered to you by Pioneer Valley Eyecare of Holyoke, both myself and my brother think they are great. My daughter (12years old) is a first time eyeglass wearer, she is not comfortable with glasses so Pioneer refered us to you. I called and explained and made a appointment for a contact fitting, a couple days before the appt. I recieved a call asking to rebook, we did. On the day of the visit we were treated like this was a full eye exam, I explained we were only in for contacts, they apoligized. We then started the contact fitting, after a hour or so it didn't work out. Whoever was working with my daughter kept leaving her to tend to other people. Now we have another appt.
Apr 5, 2013
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The exam was very thorough and the doctor very accommodating for my particular need. A bit of wait time but to be expected as they had a patient that required more time.
Apr 4, 2013
I was very happy with service in which I received, thank you
Apr 1, 2013
this is the first year we have to use masshealth for eye exam do tho the fact my husband lost his job. We noticed a big difference on how we were treated. Not good. There was another lady shopping for glasses and she was tended to very well they even tried to convince her about why she should get the most expensive brand. very sad. Sorry I was not impressed. The office was very clean, and we were reminded about our appointments. that all the good i can really say.
Mar 22, 2013
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The office experience was great. Doctor Angie was professional and approachable. I was given a state-of-the-art computerized exam and had a profile created.I walked out with trial diagnostic contacts and comfortable, clear, fantastic vision. Impressive!
Mar 14, 2013
The staff is very friendly and accommodating. My husband and I love going there.
Mar 10, 2013
Very friendly and attentive to your needs. Some of our children are young and this office is perfect for them. Drs. And Staff are great with them and we appreciate that.
Mar 9, 2013
Excellent Service! Excellent Care!
Mar 6, 2013
PLEASE stop having ALL your associates ask if we've picked out a frame yet! How very annoying!
Mar 2, 2013
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Very good service!! Everyone i spoke to was profession and took the time a answer all my questions. I would HIGHLY recommend you to others.
Mar 2, 2013
I was going in for my annual checkup. The appointment was fine, but the scheduling system needs to be looked at and possibly revamped. I was a few minutes late for my appointment, but still sat and waited for 25 minutes to be seen, and then I spent at least 20 minutes waiting in the exam room for the doctor. All told, I was there for an hour and fifteen minutes, and only spent about 15 with the actual doctor.
Mar 2, 2013
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The people were pleasant but the dirty machines were a huge turnoff
Feb 19, 2013
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I made my appointment via online appointment maker on your website. The first time I made an appointment, the office got back to me a week out saying that that there was no doctor available for my time. I made another appointment and the day before I was called to rearrange my appointment again. I did so and waited 30 minutes before being seen The timliness of being seen has been an issue before. I understand things come up, but this is a pattern. I really like your practice, therefore I have been understanding, but it is annoying.
Feb 14, 2013
I don't think you'll want to post this to Google. My experience was not good. I made a 10:45 appointment on February 12th for Fundus Photography that was recommended at the time of my eye exam 6 weeks earlier and to order some single lens computer glasses. (I was very clear on the phone why I was making the appointment) When I got there no one seemed to know why I was there and I left over an hour later to try to make it to a business appointmnet without being able to place my order for glasses. At this point I have to either make another appointment with you to get my glasses or find another optician and have all my records transfered. I am very disappointed.
Feb 14, 2013
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Great service and very accomodating
Feb 8, 2013
The thing that shoots puffs of air into the eyes has got to go. All of my friends/family/coworkers say their eye doctors don't do it anymore, and I'm always so jealous! Though, to my knowledge, I'm the only one who can make appointments online, and the only one that gets email/text notifications/reminders, so technically I'm still ahead!
Feb 5, 2013
VERY EMPLOYEES THE DOCTOR AND HER ASSITANT WERE VERY GOOD AND ANSWER ALL MY QUESTIONS. THANK YOU
Jan 21, 2013
I was very please with everything from the moment I step in the office from the moment I left the office. The associate was very helpful on helping find the right frame for me.
Jan 12, 2013
This is place and good people who work in there.
Jan 10, 2013
I arrived for my appointment on time was greeted by the receptionist in a friendly manor. A few minutes later I was brought into the exam room and the doctor was very pleasant and took the time to explain to me about my issue in details I could understand clearly. My overall experience was a pleasure. Sincerely R.A. Johnson
Dec 24, 2012
I enjoy my visits to Vonnahme Eye Care. I feel the practice is at the forefront of eye care technology, which means optimal care for my eyes and vision. The staff is energetic and happy. I recommend them to my friends and family with confidence .
Dec 21, 2012
Overall very satisfied with yearly checkups, Neat office space and friendly staff
Dec 20, 2012
The doctor I saw was great!
Dec 15, 2012
Very pleasant professional staff. Dr. Answered my questions and resolved a site problem I was experiencing with current glasses.
Dec 2, 2012
I came to your office especially for high definition progressive Izon lenses but discovered the company was not producing lenses at this time. You office was listed on the Izon site as being the only one in Western MA to provide this special exam and lenses. I was guided to consider other options I hope will properly correct my vision and m waiting for my new contact lenses to arrive.
Nov 13, 2012
It would be helpful to know what costs would be covered by insurance when first arriving. Perhaps the person at the front desk, after confirming the insurance coverage, could explain what is or is not covered. Thank you.
Nov 12, 2012
This is eye care. The People there are friendly, professional and most of all knowledgeable. I will be a repeat custom
Nov 6, 2012
Best Eye Appointment I have ever had! Will recommend to my family and friends!
Nov 5, 2012
I wish that, before my appt day, when I asked to be called back with my copay amount, and told them I was interested in contacts, they would have told me that the copay for contacts was $55. Instead I was told what my copay for a regular appointment only, which was $10. All I brought was $10 and I had to leave my appointment with nothing, still blind because my Insurance doesn't allow me to get both contacts and glasses and I want contacts. I told the front desk when I got there that I wanted contacts, spent my whole visit learning about them, and got really excited. Just to be told what the copay is at the last second. $55?!? Tell people that BEFORE they get there! I can't beleive I wasted my time and the last $10 I had.
Nov 5, 2012
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it was outstanding. I appreciate being taken right on time.
Oct 30, 2012
These guys were amazing and friendly I defiantly recommend them!!!!!!!!
Oct 28, 2012
Terrfic service, clean office, knowledgeable staff.
Oct 28, 2012
I did not think I needed to be seen again with these particular lenses in my eyes. My understanding was I just had to notify the office my choice between the newer lenses compared to my past lenses. The whole processe took too long as the office forgot to order the Purevision 2 at the earlier appointment. Came up to the office one time and was not seen as the lenses were never ordered. Wasted my time as I have to arrange for the car I share with my husband. Irritated with the whole situation. Its over now but I was not comfortable with the office as I have been in the years I have been with the practice.
Oct 26, 2012
Excelent service as usual.
Oct 22, 2012
You do not want my feedback for Google.
Oct 18, 2012
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Everything was very well explained to me, along with my options. Staff is very friendly and efficient, and the doctor really makes you feel like she cares.
Oct 11, 2012
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To be honest, I was very upset that I received 3 txt messages then 2 emails and two phone calls to confirm my appointment. And needed to wait for more than 45 minutes for my appointment. I did receive good service but you wanted me there, and when I had to wait it was very upsetting.
Oct 2, 2012
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I have been a customer of theirs for many years and this is the first time where I felt that Dr. V. went out of his way to make me feel appreciated and satisfied. His "bedside manner" has improved markedly, where in the past I felt little or no empathy....like I was just another person being churned through a mill. Kudo's to Dr. V. for the improvement.
Sep 29, 2012
As always at my appointments, everyone has been extremely pleasant and knowledgable. Any time I have had a lens "issue" it was taken care of promptly. Before my first appointment 2 years ago I had just moved to this area and only had my insurance list to go by to pick a facility. I am so glad I picked Dr(s) Vonnahme and will always conyinue with them for my eye care. I find them very knowledgable on new eye care products for me personally and I would, and have recommended them to friends and relatives. Thank you so much to the Vonnahme team.
Sep 20, 2012
I had a 4:15 appt and was not see till 5:00. I understand that appt's sometimes run late, but if I had known, I could have worked longer and taken less vacation time. I've learned going forward to call first and ask if the dr. is running on time.
Sep 14, 2012
Outstanding service. The doctors are quite knowledgable and are experts in their field. Very professional and extremely friendly towards me as the patient.
Sep 3, 2012
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At Vonnahme Eye Care I felt very comfortable. Everyone was friendly and helpful. I was in and out of there in less than an hour for an exam and choosing eye wear. They have a large selection, though not much variety (perhaps just due to today's styles). I would recommend Vonnahme to anyone!
Aug 27, 2012
I was fitted with a trial pair of contacts to be reviewed in a week. The receptionist told me if I bought a year supply of lenses that day only, I would receive a discount. Why on earth would I buy a year supply of lenses I am not sure even work for me? I asked would I get the discount a week later after seeing the doctor again and she said no. That is ridiculous. I will buy my lenses elsewhere. Also, a $110 contact fitting fee. Wow! I will look elsewhere for that also. I am an established patient whose fitting needs havent changed. $110? Seriously?
Aug 19, 2012
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Everyone I the office was great!
Aug 12, 2012
Routine exam. Generally, it does not take long but the doctor explained that he had complicated cases in the morning. Otherwise, he is very quick and always very professional.
Aug 5, 2012
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Thank you for going beyond my expectations in helping me with the transition to contact lenses.
Jul 20, 2012
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Everyone is always very friendly and well informed but again I had to wait to see the doctor over 40 minutes.
Jul 1, 2012
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Efficient and friendly...great combination!
Jun 30, 2012
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I found all staff to be friendly and competent. Clean office and a place I feel good about going to.
Jun 7, 2012
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Dr. Vonnahme (Mrs.) so rapidly established the prescription I needed even though I'd not brought my old eyeglasses to the appointment. And, unlike experiences with other optometrists, I felt confident the prescription was just right.
Jun 2, 2012
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Loved the doctor's easy going, yet, professional manner. Made it easy to ask questions and fully understand my eye care needs.
May 27, 2012
Very good doctors and courteous staffing,I truly recommended to friends and family.
May 27, 2012
I have a choice when it comes to my caregivers and I have chosen Dr. Vonnahme and Associates for over 16 years because the entire staff is courteous, professional, and dedicated to my complete satisfaction. I really appreciate great service and I have never been disappointed with yours. Thank you all! ACE
May 25, 2012
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Friendly and knowledgable staff made the past two visits very pleasant and quite fast. No feeling of being rushed out, yet quick and comfortable.
May 24, 2012
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Everyone from the receptionists to the doctor was very pleasant and accomadating, however we were there over 2 hours! We also were surprised that they booked both of us at the same time when there is only 1 doctor?
May 24, 2012
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