Reviews
Ms. Marrisa greeted me at the entrance exactly on 9:00 am, zero waiting time — Danit K.
Ms. Marrisa greeted me at the entrance exactly on 9:00 am, zero waiting time. She expained very claerly the current situation and what next. by teh end of the appointment, Ms. Marrisa schedules teh next app and walked me to the door. THANK YOU!
May 4, 2012
Everyone was extremely helpful — Rohit P.
Everyone was extremely helpful and put me at ease. Especially Dr. Solange. Dr. Agatep also explained everything very well and gave me a good understanding of what needed to be done and why.
May 3, 2012
Great Dental Experience — G K.
As always, friendly and professional staff. Also very clean and relaxing environment.
May 3, 2012
Overall, the experience was very positive - the staff is great & the scheduling was flexible and... — Emily K.
Overall, the experience was very positive - the staff is great & the scheduling was flexible and convenient. Just a couple areas for improvement: I do wish they would have emailed me the paperwork to complete prior to my visit (when I walked in they asked me if I had, but seeing as how they never emailed it to me the answer was "no"). Overall, Dr. Agatep was lovely - she told me my teeth look great… but then told me I need to have 4 fillings replaced and get a new one and put several other teeth on "watch". Which is it - do I have nice teeth or is my mouth a war zone? Interestingly, my last dentist told me I needed a bunch of work too... but completely different work! I was really hoping to find a dentist who would level with me about what I really needed and not try to get me to drop my entire year's Flex Spending in one visit. For now, I'm pleased, but cautious.
Apr 30, 2012
Another great visit. — Brian A.
Always satisfied with Dr. Agatep and her staff. Highly recommended. Brian A.
Apr 26, 2012
Great dental practice!! — Kevin D.
My visit to Dr. Agatep's office was excellent. I highly recommend this practice to anyone looking for a dentist. I did not have to wait past my appointment time and the staff was very friendly and knowledgeable.
Apr 25, 2012
The hygienist was not professional & did not do a good or thorough job in doing my 'deep cleaning' — Cuc L.
The hygienist was not professional & did not do a good or thorough job in doing my 'deep cleaning'. This deep cleaning felt like a regular cleaning from my old dentist,& better yet, she only did one quadrant! My biggest issue is with how they handled my "need" for a 'deep cleaning'. The charges & process was NOT explained thoroughly & it was unprofessional & UNACCEPTABLE. No one took the time to thoroughly walk me through my recommended treatments & felt I went in not knowing what I was getting - hence, only got 1 quadrant cleaned & spent nearly 2 hours in the office! Even while my cleaning was in process, front desk gal ran back several times and interrupted the hygienist to ask about prescriptions bc she didn't know! When I explained my frustration with the lack of comm, I was pulled aside to hear the front desk girl apologize bc she was 'busy' giving consults. NO EXCUSE FOR POOR SERVICE!!EVERYONE SHOULD BE TREATED WITH THE UTMOST CARE &SERVICE. RIDICULOUS how this office is RAN
Apr 20, 2012
I've seen someone different on my last three visits — Carrie B.
I've seen someone different on my last three visits. I thought this most recent visit was going to be a full exam based on the conversation I had during my last visit. The person I saw on this visit (Thuy) was very nice - but she just dove right into a cleaning, didn't ask me any questions, and afterward, I had to really prompt her to give me information about how it went and what would be happening during the next visit. Also, she told me that I could raise my hand if I needed a break during the cleaning. She was using a lot of water, and it started pouring down the side of my face. I raised my hand, and she said "OK," but kept on going for several minutes. I got drenched. Afterward, she apologized, but still - what if I *really* needed a break? Overall, not a good experience. I'm going to be looking for a new dentist, which is unfortunate, because I had such positive experiences in the beginning (with Diane) - but it really seems to be going downhill.
Apr 18, 2012
I would like someone to explain me properly the bill at the end of the service accompanied with a... — Asmita M.
I would like someone to explain me properly the bill at the end of the service accompanied with a paper bill with detail description of each item charged.
Apr 18, 2012
I refer two co-workers due to the excellent service always receive during my appointments. — Heather K.
I refer two co-workers due to the excellent service always receive during my appointments.
Apr 12, 2012
Solange, Your Dental Hygenist, did a wonderful job — Steven W.
Solange, Your Dental Hygenist, did a wonderful job. First she measured the recession along gumline for each and every tooth...and at the same time, checked for any 'pockets'. Then she proceeded to do a thorough ultrasonic cleaning. This was followed by a careful and thorough scaling-off of any and all hard deposits. Finally I asked to grade my home dental care with a letter grade...which she was happy to provide. Now I know exactly where I stand with my dental homecare program.
Apr 12, 2012
Appointments need improvement — Azim K.
Solange is nice, but a bit rough with the tools; the suction sometimes went too far down my throat. The secretary was alright, though she doesn't know Kathrina's real name (she called her "Catrina"). I've been disappointed about making appointments in general. Over a month ago, I got an email saying I should click a button to request an appointment, which I did, and it said I would receive a call from them soon. I never got a call back. I called the office three weeks ago, and I always got the "call center" rather than the actual office, which only left messages for the office. And only on the third time I called and left a message did I actually get a call back. Something needs to be done about making appointments and reaching the office.
Apr 5, 2012
Overall good visist — Ava K.
Different hygienist. She wasn't as kind to my mouth as the previous. But overall I was in and out in less then a hour.
Mar 21, 2012
Solange performed the cleaning treatment I needed. She was excellent. — Rebecca R.
Solange performed the cleaning treatment I needed. She was excellent.
Mar 19, 2012
Biggest complaint was Beth who rarely returned phone calls - good to meet Jenny, her replacement... — Elizabeth R.
Biggest complaint was Beth who rarely returned phone calls - good to meet Jenny, her replacement and hope the front office support improves. Other staff all great and very helpful.
Mar 17, 2012
During my visit i met Lindsy and she's very helpful to explain the detail of what a TMJ is all... — Irma B.
During my visit i met Lindsy and she's very helpful to explain the detail of what a TMJ is all about and what the doctor will ask me.She ask question very politely. The office people makes me feel comfortable.
Mar 6, 2012
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I'm glad Dr — Enrique V.
I'm glad Dr. Agatep took me in on Saturday since the crown replacement process took a little over three hours and I didn't have to miss work on a week day. Dr. Agatep always provides us with an amazing service and I was feeling completely painless on the next day.
Feb 27, 2012
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Always Wonderful — Melissa U.
I cannot say enough good things about the staff and services. I'm happy to have found your office.
Feb 24, 2012
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You and your team are doing a wonderful job, keep up the good work.
Feb 22, 2012
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Haven't been to a dentist since early to mid 90's due to extreme anxiety. Dr — Natscha L.
Haven't been to a dentist since early to mid 90's due to extreme anxiety. Dr. Agatep is fantastic! I'm so relieved to have a plan in place that outlines a clear cut path to healty teeth and gums.
Feb 20, 2012
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GREAT CUSTOMER SERVICE! — Delores D.
I WOULD RECOMMEND THIS DENTAL OFFICE TO FRIENDS AND FAMILY, I JUST HAD OVERALL GREAT EXPERIENCE SINCE DAY 1 OF COMING HERE!
Jan 27, 2012
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Couldn't have been happier to have a drill in my mouth — Rob B.
It was more fun than a beautiful day at the beach.
Jan 26, 2012
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I opt for getting a email of my appointments and after a week email was not received yet. — Grace G.
I opt for getting a email of my appointments and after a week email was not received yet.
Jan 9, 2012
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Overall, good work by Dr. Agatep; she is very thorough and professional — Andrea B.
Overall, good work by Dr. Agatep; she is very thorough and professional. I was disappointed by the poor follow-up. Beth stated that she would email me in between my 1st and 2nd visits (2 day gap) with an update on what work was going to be done on my 2nd visit. I never received an email, call, or text so I could not appropriately plan. It's important to do what you say you're going to do; it's an integral part of customer service.
Jan 7, 2012
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New hygenist standards seems much less than Diane's, and did meet my expectation of a thorough... — Floyd G.
New hygenist standards seems much less than Diane's, and did meet my expectation of a thorough teeth cleaning. Time spent on cleaning was less than twenty minutes when Dianes lasted 45 to 60 minutes.
Jan 6, 2012
Best Dentist in San Diego — Paula G.
Highly recommend this office for quality care, efficiency, and wonderful reception.
Dec 27, 2011
— Nicole D.
I had a new hygenist who made my cleaning a little more uncomfortable on my known jaw issues than the others and kept my mouth open for much longer increments during the cleaning than I'm used to making my throat become very dry to the point of making me ask her to stop and my having to cough and my throat becoming very irritated and sore. Very good cleaning, just a different style I didn't like.
Dec 27, 2011
Dr. Agatep & Diane are wonderful! They are very professional, friendly, and courteous — G K.
Dr. Agatep & Diane are wonderful! They are very professional, friendly, and courteous. I loved it when Dr. Agatep told me that I was cavity-free! :)
Dec 22, 2011
Since we have to come in the office timings, sticking to the time helps. — Naveen A.
Since we have to come in the office timings, sticking to the time helps.
Dec 15, 2011
everything was great, dianne is always wonderful! small thing: i usually wait a bit before i'm... — Azim K.
everything was great, dianne is always wonderful! small thing: i usually wait a bit before i'm seen; i know there was a complication of some sort that morning, but it'd be nice to be seen sooner!
Nov 24, 2011
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Rockin' Dental Office & Staff! — Marie R.
Their staff is friendly, efficient and professional. They take the time to explain things to you as well as to address any concerns. Their commitment to great service is evident. What more could anyone ask for from a dental office?
Nov 9, 2011
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Everyone was very nice and friendly. I was put at ease right away — Amelia D.
Everyone was very nice and friendly. I was put at ease right away. I especially appreciated when Beth sat down with me and explained exactly how my insurance worked and what my options were to best take advantage of my insurance.
Nov 2, 2011
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Dr. Agatep did a great job fitting the crown — John C.
Dr. Agatep did a great job fitting the crown. The attention to detail really shows and my bite fit is wonderful.
Oct 30, 2011
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Favorite dentist/ dental office — Desiree P.
Great service, informative and educational on current status of gums and improvement.
Oct 25, 2011
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Diane is always great. Another happy visit. — Thanhlan S.
Diane is always great. Another happy visit.
Sep 24, 2011
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Dental Review — Paul B.
Professional staff eager to ensure my visit would be as pleasant as possible. Provided answers to all my questions about treatment and genuinely cared about my comfort.
Sep 23, 2011
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First time I wasn't scared at the Dentist Office — Ava K.
The ladies that work at Dr. Agatep office are kind to your mouth, explain everything, have a wonderful sense of humor and most of all want to take care of you and your teeth. Dr. Agatep, has the most gentle hands and didn't hurt my mouth or teeth. She explained all my options, which were a lot. And now I can not wait for my next appointment. Can you say that about your Dentist?
Aug 25, 2011
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All Staff — Saralynn V.
Everyone in the office are extremely helpful and friendly and makes me feel like I'm at home.
Aug 22, 2011
Satisfied customer — Samuel O.
The Receptionist was welcoming on my way in. My hygienist Diane is the very best! And Dr. Agatep is number 1!
Aug 12, 2011
Diane was friendly and took care of me like I was a king but also taking care of my teeth! Thnaks... — Elijah R.
Diane was friendly and took care of me like I was a king but also taking care of my teeth! Thnaks Diane.
Aug 8, 2011
Everybody was great! And the place was super CLEAN! Excellent! — Art V.
Everybody was great! And the place was super CLEAN! Excellent!
Aug 5, 2011
Great dental team — Jason B.
I am very happy with my experience with Dr. Agatep and team.
Jul 28, 2011
Great dental team — Jason B.
I am very happy with my experience with Dr. Agatep and team.
Jul 28, 2011
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My last cleaning visit. — Liza F.
Overall a great visit, except when I felt displaced when I arrived. Please refer to comments.
Jul 21, 2011
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Dianne is always great. — Tiffany T.
Dianne is always great. I have absolutely no complaints. I truly love the wonderful service that I receive at Dental Design SD!!!!
Mar 20, 2011
My hygentist is fantastic!! — Rachel D.
My hygentist is fantastic!! She must keep notes on me or something because she is always very pleasent and nows exactly want I need/want from my dentist appointments
Mar 9, 2011
Will come back and enjoyed the service. — John S.
Will come back and enjoyed the service.
Mar 8, 2011
Diane is easily the best hygienist I have ever had — Joseph O.
Diane is easily the best hygienist I have ever had. I hope her good work is always noticed! And Beth always makes me feel important when I talk to her on the phone.
Feb 22, 2011
Everyone was courteous and professional. — Brenda L.
Everyone was courteous and professional. I've already recommended a few friends. Thank you
Feb 16, 2011
This was the most positive visiting a dentist... — Desiree P.
This was the most positive visiting a dentist experience. The dental assistant was very patient and gentle when performing x-rays and informative.
Feb 16, 2011
Diane has been working on my teeth and she is... — Kelli W.
Diane has been working on my teeth and she is GREAT! I am so happy with the work I've had done and I look forward to a long lasting relationship with your office. I've already recommended your office to my friends! THANK YOU for your amazing staff and your great work!!!!
Feb 5, 2011
You are always the most amazing people!! — Embrey H.
You are always the most amazing people!!
Feb 2, 2011
I'm a fan of your office! — Samuel O.
I'm a fan of your office! Keep up the Excellent work :)
Jan 31, 2011
U GUYS ARE THE BEST DENTIST OFFICE IN HISTORY!!! — Rahsaan L.
U GUYS ARE THE BEST DENTIST OFFICE IN HISTORY!!! Everyone is soooooooo nice (and nice looking! =D )
Jan 10, 2011
I used to hate going to the Dentist, but I must... — Shane P.
I used to hate going to the Dentist, but I must say that you all have changed my opinion on that. It's so nice that the whole team remembers who I am and is concerned about my needs. I love having a great smile and I am confident that you all will help me keep it that way. Thanks for everything and I look forward to my next visit.
Jan 10, 2011
TV's with headphones at chairs to view while work... — Heidi E.
TV's with headphones at chairs to view while work being done.
Dec 29, 2010
All the hygienists are amazingly friendly and... — Joseph O.
All the hygienists are amazingly friendly and caring, even at 7 a.m. when I usually get there. I am very happy I made the switch to your office this year and look forward to a healthy 2011!
Dec 6, 2010
The behavior of everyone at your office was... — Susan R.
The behavior of everyone at your office was exceptional. Your high tech procedures made me feel comfortable that you were competient. I loved seeing the issues and understanding them instead of just taking someone's word for it. I am looking forward to a LONG relationship with your office. Thank you
Dec 1, 2010
Everyone was very friendly. Keep up the good work! — Christine V.
Everyone was very friendly. Keep up the good work!
Nov 30, 2010
Beth was so nice over the phone and in person — Lea E.
Beth was so nice over the phone and in person. Dianne-the hygenist has a gentle touch and is wonderful! We are extremely pleased and will be lifetime patients :) Thank you so much for a great experience.
Nov 12, 2010
I ended being late for my appointment, but they... — Kelli W.
I ended being late for my appointment, but they were all very patient and understanding with me. Everyone was very, very nice. Diane worked on my teeth and was very kind and gentle. I look forward to having my work done here in the future........
Nov 6, 2010
Lydsey and Kim, as always, made my visit great! — Melissa U.
Lydsey and Kim, as always, made my visit great!
Oct 28, 2010
I had a great time. — Glenda C.
I had a great time. My cavities are gone, thanks Dr. Agatep!! My teeth are super clean, thanks Diane!! I can't wait to get my teeth whitened when I visit again.
Oct 27, 2010
You are the best eveeeeeeeeeeeeeeer ever ever!! — Embrey H.
You are the best eveeeeeeeeeeeeeeer ever ever!!
Oct 20, 2010
Dr — Enrique V.
Dr. Agatep amazes me again. Dr. Agatep pays attentions to her patients' needs, and from now on, ahe will only provide thin mouth guards to her patients. THANKS to the entire team and keep up the good work!!!!
Oct 11, 2010
Diane was very patient, nice, friendly and very... — Khaya S.
Diane was very patient, nice, friendly and very thorough. The atmosphere was comfortable, clean.
Sep 29, 2010
I am very happy with Dr. Agatep and her staff — Beverly L.
I am very happy with Dr. Agatep and her staff. It is always a little worrisome when chosing a new dentist. I am very happy and would refer to friends and family
Sep 24, 2010
I can't remember what the name of the girl (asian,... — Audrey R.
I can't remember what the name of the girl (asian, if that helps) who did X-rays, cleaning, etc, but she was fabulously informative and patient. I did not come to your office for over a year because the dental hygienist who cleaned my teeth during my last visit berated me (and my husband) for having bad teeth and made us both feel like she thought we've never seen a toothbrush in our lives. A much improved experience.
Sep 23, 2010
Diane always does such an incredible job cleaning... — Erica A.
Diane always does such an incredible job cleaning my teeth. I absolutely love to go to have my teeth cleaned because she is the BEST! Everyone in the office is wonderful and I never have to wait long for my appts. I really can't think of any way you can improve your office, you guys are the best.
Sep 13, 2010
What a great experience - I'm actually looking... — Thalia D.
What a great experience - I'm actually looking forward to my next visit! :)
Sep 10, 2010
I had a great and encouraging experience — Jenn W.
I had a great and encouraging experience. I am not one to like going to dentist but I think that I have FINALLY found a good fit. Thank You so much! :)
Jul 25, 2010
Dr Agatep and Diane are very kind and helpful — James P.
Dr Agatep and Diane are very kind and helpful. Diane is willing to explain all the biochemistry and details of the dentistry she is providing! My experience has been helpful to improving my dentistry!
Jul 16, 2010
Dianne was thorough with my prophylaxis. — Lilibeth S.
Dianne was thorough with my prophylaxis. I like it! =)
Jul 13, 2010
I love each member of the staff that I have met... — Melissa U.
I love each member of the staff that I have met thus far and have already recommended your office to two people - both of who will be giving you a call to schedule an appointment!
Jul 7, 2010
everything was great wouldn't change a thing — Thomas E.
everything was great wouldn't change a thing
Jul 7, 2010
Everyone in the office is amazing — Enrique V.
Everyone in the office is amazing. Keep up the good work and be the leader and role model in the industry for dental care. Thanks!
Jul 6, 2010
I felt completely comfortable thanks for being so... — Samuel O.
I felt completely comfortable thanks for being so awesome! :)
Jul 1, 2010
Everyone there has always been so nice and... — Emily Z.
Everyone there has always been so nice and friendly. I really appreciate their hospitality during my visit.
Jul 1, 2010
Ashley is very friendly and warm. and Dr — Samantha S.
Ashley is very friendly and warm. and Dr. Kathrina is really down to earth and made me feel comfortable.
Jun 29, 2010
