Milauskas Eye Institute - Reviews
The Lasik and Cataract Experts
2371 Reviews
I can't say enough good things about my surgeon, Dr. Donovan. I now have better eyesight than I have had in my lifetime. Dr. Donovan was so kind and reassuring. He took plenty of time with me, so I was comfortable with each step leading to surgery and thereafter. The staff at the office, in every capacity, was professional and helpful. I am exceedingly grateful that I chose their organization to improve my quality of life via much improved vision.
Nov 5, 2021
Dr. Bart Ketover is the best, he is full of heart and smarts, and he makes me feel safe with his knowledge and kindness. The office staff is incredibly warm and helpful, I cannot recommend Dr. Ketover and his office higher!
Nov 3, 2021
Dr. Ketover and staff were great.
Oct 30, 2021
This is how a Doctors office is supposed to be run. Everything on time, helpful, and get to the issue. Starting with front desk, nurses, Dr. outcome was reached and scheduled.
Oct 28, 2021
Dr. Ketover and his staff at Milauskas provide pleasant efficient and excellent care. Crystal, his assistant was especially nice and professional. As a retired ophthalmologist I am in a unique position to evaluate another eye office and I can recommend them without hesitation.
Oct 28, 2021
I did refer a friend already. Everything was good except that I had to wait 2 hours to be seen by the doctor. They need to takes less appointments or have more doctors working.
Oct 27, 2021
Dr T and staff were excellent
Oct 27, 2021
Very helpful staff from the moment you walk in. Each time i went for my appointment my wait time was minimal.
Oct 27, 2021
Very professional, clean and neat and went quickly.
Oct 26, 2021
Checking in for my appointment became confused and delayed trying to answer all of the kiosk questions. Please come up with a simpler method of checking in. Scanning a driver’s sounds good but many of your patients are elderly and may not have one or can’t find it. You’re asking for too much information in detail.
Oct 25, 2021
Can’t condone the mask wearing situation. When I come to get my eyes exam I’m not expecting a Doctors office to say you must wear a mask. Also after explaining to the receptionist behind the desk that I normally have a baker that states j can not wear a mask sue to a medical Condition there was still push back
Oct 24, 2021
I was able to get in and out in a short time. That was good because I had another appointment. The staff is very friendly and helpful!
Oct 24, 2021
Great eye care professionals!
Oct 24, 2021
From the moment I walked in the door, the staff was friendly, helpful and caring. The doctors showed compassion and listened to my problem. They showed a genuine concern for me.
Oct 23, 2021
Self check in feature at the office rocks!
Oct 22, 2021
Everyone was so nice and efficient. Dr. Ketover is my hero.
Oct 22, 2021
I feel that I receive excellent care at Milauskas Eye Institute from Dr. Ketover and Dr. Emberland. Both doctors listen to my questions and provide the best answers.
Oct 21, 2021
Getting in was difficult but the staff were kind and made it worth the wait!
Oct 21, 2021
Our appointment with Dr. Tornatore went great. He is very thorough and professional.
Oct 21, 2021
I had recently moved to Rancho Mirage from Los Angeles. This was my first time visiting the Milauskas Eye Institute and I can honestly say the the entire experience exceeded my expectations...from the reception desk team to the technician to Dr Ketover. I could not have been happier regarding thetime and quality of care I was given, and look forward to Milauskas taking care of my eyes for many years to come!..
Oct 21, 2021
Friendly, supportive and efficient.
Oct 21, 2021
Staff are friendly and helpful. Examination process is thorough and professionally done.
Oct 20, 2021
always a pleasure to see my eye dr dr. frassato makes it fun explains everything the way it is and answers all my questions very professional does not get any better than that and the office girls are great and very nice and helpful to
Oct 15, 2021
I went to pick up the prescription for eye drops after my cataract on the 29th of October and they didn’t send it to walgreen. Please check on that.
Oct 14, 2021
Great office and staff. Especially like Dr Ketover.
Oct 14, 2021
Excellent and professional service from start to finish. Clean, efficient checkin process. Staff and physician top rated in reviews I had read, and I concur.
Oct 13, 2021
Dr Ketover is great. I have confidence in him. He is pleasant and makes me feel comfortable.
Oct 13, 2021
safe, friendly & thorough
Oct 11, 2021
Everyone great…Doctor very honest about my diagnosis…. Much appreciated…..very impressed with the honesty…. Would highly recommend. Thanks
Oct 10, 2021
Waited quite a while but the exam was thorough and efficient…. Good doc
Oct 9, 2021
Very through eye exam and wonderful exam
Oct 9, 2021
Your new check in system is not good I had just had surgery the day before an was expected to check in on the screen “that was not sanitized after the person before me had used” it stinks!
Oct 8, 2021
Dr. Ketover is an amazing doctor. He has superb skills and a great personality. The staff is polite, friendly and competent. I only waited for five minutes and was called back to the exam room. As a retired teacher, I would give the entire clinic an A+. Ray Smythe
Oct 7, 2021
I was so fortunate to have Dr. Donovan to do my Intraocular Lens Implant surgery. I see better now than I have during my lifetime. He is calm, kind, and reassuring. Every person at the office is thoughtful and professional. The same can be said for the medical personnel at the surgery center. I was super impressed by the careful prep/pre operation of my eyes and the consideration of my well-being. Post care of my eyes has been monitored closely. I have had no complications. Thank you everybody at Milauskas Eye Institute. I am one happy customer. S. L. Kicenski, EdD
Oct 6, 2021
The doctor and assistants were quite thorough with my exam. My vision can be improved with glasses, and I received a prescription which can be filled locally if not at Milauskas glasses department. The doctor asked enough questions to be sure I was understanding when I should use the glasses (as I dislike wearing them all the time). Thank you all.
Oct 2, 2021
Great place. Thank you Dr Ketover.
Sep 30, 2021
Dr Ketover always does a careful and excellent diagnosis on my eyes. Always!!
Sep 29, 2021
app started 15 min late. 8am app time All else OK
Sep 27, 2021
Service is very efficient and pleasant personnel.’
Sep 27, 2021
I waited a hour to long to see the doctor!!
Sep 25, 2021
Milauskas has some extremely talented doctors with extensive credentials!
Sep 25, 2021
The staff and Dr Yoh are awesome. Dr. Yoh is friendly, personable, and professional. I can ask any questions and he explains clearly and precise for easy understanding. I will not go to any other doctor in the valley for my eyes. This office is the best in the valley.
Sep 25, 2021
The support team is friendly and efficient. However the Institute seem to be having difficulty retaining Doctors as I have 5 different ones in less than 10 years. My new Doctor seemed nice, capable and interest in my condition so I am hoping that he will stay longer than a year or so.
Sep 25, 2021
Very orderly process, friendly, and on time.
Sep 25, 2021
I have been going to Milauskas eye Institute for a number of years and have always found the staff pleasant, helpful and courteous and the service outstanding.
Sep 24, 2021
I was recommended to you by a friend, I have since thanked them.you will be our go to eye care providers.
Sep 24, 2021
The care was fine. The wait was not. I think I waited 45 minutes at least to be seen, and this is with scheduling a 9:00 a.m. appointment when would hope providers aren't backed up so badly.
Sep 22, 2021
I don’t like the changes since the big corporation bought Milauskas. The billing department is terrible and now at the Dinah Shore branch they have a new digital check in. I stay with Milauskas because of the equipment. And I like Dr Klare.
Sep 22, 2021
This was my first visit with Dr. Donovan and would highly consider him to be my optometrist.
Sep 17, 2021
I gave my wife your name
Sep 16, 2021
Dr. Ketover is very knowledgeable and kind. He listens and answers all my questions.
Sep 15, 2021
The staff was wecolming and efficient the examination was interesting and informative a pleasant expierence
Sep 15, 2021
Friendliness, knowledgeable and assuring. That’s what I experience each time I visit. I never regret my choice.
Sep 15, 2021
Outstanding ! Can't thank you enough.
Sep 15, 2021
It was a pleasant experience The lady at the front desk was helpful, teaching me the new register system as you come in to your office. I appreciated her help.
Sep 13, 2021
Thorough, reasonable, professional. Pleasant staff. Comfortable waiting area.
Sep 13, 2021
I really like the personal attention that I receive every time I go in for my eye exam.
Sep 13, 2021
Your business is amazing I recommended this place to a family member of mine
Sep 9, 2021
Very professional and efficient process
Sep 9, 2021
As always professional and thorough. I appreciate the time that doctor Kettover spends with me discussing just not my sight also general health issues and suggestions.
Sep 9, 2021
I need to see if my glasses are corrected before I can give a better score. My first prescription (which didn’t work for me) was totally different than my prior prescriptions from a different provider (which still works great for me). I’ll reevaluate after I get my glasses back.
Sep 3, 2021
I received an appointment time promptly and by concerns were addressed in a professional manner
Sep 3, 2021
great service and Great Doctor
Sep 2, 2021
Outstanding and efficient service EVERY time, none better!
Sep 1, 2021
Very timely and professional!
Aug 29, 2021
All personal are professional and they are pleasant. They do their job efficiently and with a comforting attitude.
Aug 28, 2021
The new computer terminal check-in for office visit is VERY disappointing from a patients perspective. It continues to drive the trend in the medical care area towards "A Patient is merely a number and a source of revenue and not an person worthy of respect and care with grace and compassion." I am sure this system has some efficiency and financial benefits to your organization in lower labor cost at the front desk. But at what cost, PATIENT CARE WITH COMPASSION AND CONCERN. I for one plan to seek a different provider.
Aug 27, 2021
Dr. Ketover is one of the best ophthalmologists in the Coachella Valley. He is very throrough in his examination and clear with his explanation of what the course of action should be taken if any. He always makes me feel comfortable during the examination and shows great compassion for his patients.
Aug 26, 2021
Everything was on time and I got everything taken care of and set up my schedule
Aug 26, 2021
Dr. and Staff were courteous and took care with good time............
Aug 26, 2021
Absolutely top drawer, from physicians to receptionists.
Aug 25, 2021
very clean facility and friendly professional staff. very happy with results
Aug 21, 2021
Always a great experience. Everyone is courteous & professional.
Aug 20, 2021
I was treated very nicely. I was quite happy with the lady that took me through all the tests. On check out,,,,, I was told the VA had not put 's nameyour organization's name on the approval,,,,, so it might take two to three weeks. As soon as I left,,, I called the VA. The VA denied that they made an error and said that your company received full authorization. I have tried to call your company back but no return calls. I do not know what to do as the VA says they did not make an error and your people say they can not move forward. I am lost.
Aug 19, 2021
I have been with Dr. Ketover for years and find him to be a warm, caring optometrist. He takes very good care of my eyes and was excellent at cataract removal. All the staff at the clinic display the same lever of professionalism and warmth. I would highly recommend.
Aug 19, 2021
i really liked my Doctor and all of the staff were very nice but i was there 2 hours and 10 minutes. My appointment was for 10am and i didn't see the doctor until after 11pm and didn't leave until 12:10. i was the last person to leave. i just referred a friend to Dr. Jon Emberland. i told him that maybe an afternoon appointment would be less chaotic and crowded.
Aug 19, 2021
Is there a way to email the doctor to ask follow up questions?
Aug 18, 2021
Staff very engaged n helpful
Aug 18, 2021
Prompt, competent service. Clear explanations
Aug 13, 2021
Everyone was very professional and helpful!!
Aug 12, 2021
I loved Dr Blair she took lots of time to analyze my problems. The people at the front desk were friendly and courteous and I liked the technicians
Aug 9, 2021
Staff was friendly and the office was very relaxing.
Aug 7, 2021
Everything went very well. If I could give them more than a 10 I would. The staff was friendly, caring and professional. If you need cataract surgery i couldn't think of a better place to go. You will just love everything about this place.
Aug 6, 2021
Dr Frassato is exceptional to her patience. If something is wrong she start procedures to find out how to fix it. What may have caused it askes questions. My daughter and I have gone to her for years because simply "SHE CARES!;.
Aug 5, 2021
Personalized and professional service.
Aug 5, 2021
very attentive and informative
Aug 5, 2021
Best Dr in USA. Bart Ketover Great Office, friendly and completely staff
Aug 5, 2021
Lovely staff and extremely efficient service.
Aug 4, 2021
The service was very good. Dr Ketover is an excellent doctor. Unfortunately for a second time I have had problems getting my prescription. Three months ago it was an issue of not completing the prescription correctly for the pharmacy. This last time it's an issue of not sending the prescription to my pharmacy but the wrong pharmacy. The biggest problem is that no one answers the phone and no one calls back.
Aug 4, 2021
Dr. T was great. I feel very confident that he knows what he is doing and was very helpful in deciding what glasses I should get and where to get them from......especially progressive lenses. They are more complex to make correctly and he recommended I stay away from my favorite discount store in this very important matter.
Aug 4, 2021
I was told my insurance was accepted weeks prior to me confirming a 6 week long appointment. I show up for my appointment, and they tell me my insurance is not excepted. They said “we take all PPO’s”. Obviously not the case. Very disappointed.. Needless to say, I walked out and booked with another doctor
Aug 4, 2021
The women that called yesterday was very pleasant and informative. I would have preferred however to get this information at my actual eye measurement appointment on Monday and walk away with paper work. Communication seems to be a problem at your work place.
Aug 4, 2021
Always outstanding, professional, and friendly service
Aug 4, 2021
The doctor came into the room and asked why I was there. When I told her, she said that I could get rid of that problem while losing weight. While I know this is correct, I did not need her to turn the rest of the appointment into a infomercial for weight-loss surgery, drinking only shakes, and how easy it would be to lose 40lbs. She doesn't know my medical history, she has no idea if I was heavier than I am now or if I have an eating disorder, or anything about me. Unless she has a side degree as a dietician, it was highly inappropriate for her to have this conversation for me. When I stood up to leave at the end of my appointment, she said, "Oh good, at least your tall and it doesn't look like you weigh that much." I felt highly judged and scrutinized for something that has largely been out of my control and is not in her scope of practice.
Aug 2, 2021
Dr. Klair provided an eye-health exam and outstanding care. The process was efficient, yet very human. The medical assistant was friendly and professional. Front-office team was organized and helpful. I liked that I could complete all the new patient forms online.
Jul 31, 2021
Satisfied with the information provided.
Jul 30, 2021
Another professional visit.
Jul 30, 2021
Everyone was very professional, but friendly. The wait time was minimal. The wait time was longer for choosing new frames, but Once I got my turn, I did not feel rushed.
Jul 29, 2021
Professional all the way.
Jul 23, 2021
Amazing staff from start to finish! I haven’t had my eyes checked since I was in high school. It’s definitely been a while! Doctor listened attentively and was very kind! I would definitely recommend!
Jul 22, 2021
My appt was at 11:15. I was not seen until 11:45 for a 5 min test
Jul 21, 2021
Always professional experience.
Jul 20, 2021
All I can say is WOW! From the front desk staff, the phone conversations and my visit with Dr. Klair, I am truly impressed and grateful to everyone.
Jul 16, 2021
Didn’t feel rushed and had a very thorough eye exam
Jul 16, 2021
Doctors and staff are very professional and courteous.. I know my eyes are being taken care of by the best in the field. Any problems I have had in the past have been addressed quickly. I know they will continue to provide the same great service in the future. .
Jul 16, 2021
Dr. Frassato is awesome - clear communicator and empathetic listener.
Jul 16, 2021
Very helpful, courteous and professional.
Jul 16, 2021
Great office staff Dr. Ketover is is the best in his field.
Jul 15, 2021
I had an excellent visit at Milauska’s in Rancho Mirage. It was my first time at this office location and every employee I came into contact with was amazing. So friendly and kind. I recommend their office highly.
Jul 15, 2021
Was very discouraged my Dr was leaving. He was excellent and would love to have my procedure preformed before he leaves
Jul 15, 2021
Made app at Rancho Mirage,rec email confirmation,then 2days prior to app,rec email confirming my app at Palm Springs. Called in & app desk said that is correct,I ASKED WHAT HAPPENED TO MY 8AM APP at Rancho Mirage???? Did some checking & found it. Then said I could come in July 9 at 10 AM.I told her no,I want my scheduled app that I had made in June,She finally gave me my original app,but,told me to be at office ar 7:30 am.Ok, I was at office 7:30AM , of course you don't open until 8AM.I pounded on door,No one came to door. A delivery man came at 7;40am, He couldn't let me in but he said he would tell employee 5 min later employee came to door,said we don't open till 8am.I showed he app from Lois that I was told to arrive by 7:30am. I showed her my copies of e-mails & she finally let me in. Took me into 1st exam room still stating 8am opening! Explain!!!!
Jul 12, 2021
Grateful for the eye treatment for restoring and maitaing my eyesigh.
Jul 10, 2021
Highly professional, on prime appointment very thorough and great follow up.
Jul 10, 2021
The wait time to see the doctor was very appropriate, and the actual consultation brief and to the point. I wish the assistants would be taught to be more welcoming and greet the patients with :Hi, how are you, … This is my beef with all young assistants, and it’s up to the managers to change it and make the visit more pleasant.
Jul 9, 2021
Efficient, on time. Dr. was very good.
Jul 9, 2021
I appreciate the excellent care and service I have received and as a longtime patient, I can confidently recommend Milauskad Eye Institute.
Jul 9, 2021
The clinical care that I have received at Milauskas Eye Institute has never been in question. Where this practice comes up short - frustratingly short - is with their phone and online appointment system. Calls are dropped, transferred to multiple voicemails, or never answered. When you do manage to reach someone the call is invariably transferred to another office. Getting an actual person to speak with can be darn frustrating. That said, I have confidence that the level of clinical care that I have received is state of the art and I wouldn’t go anywhere else.
Jul 8, 2021
Everyone was helpful and professional and the office environment was pleasant.
Jul 8, 2021
Am impressed with the attention from Dr. Clair .
Jul 6, 2021
This office is so organized. Even with so many things automated if you need help, the front office staff is friendly.
Jul 5, 2021
Everyone with whom I interact show the highest degree of professionalism tempered with warmth and kindness.
Jul 5, 2021
My appointment was efficiently handled. The preparation by the staff was thorough as was Dr. Clare’s examination. I was very pleased with the service.
Jul 5, 2021
Dr. Was very knowledable courteous no waiting for appt.
Jul 4, 2021
Dr. Klair was excellent ! Efficient, thorough and fun.
Jul 2, 2021
What can I say other than Dr. Ketover is great? He also has excellent staff. I was fortunate to be assisted by Koi, who's always friendly and upbeat.
Jul 1, 2021
Great doctor - and all associates
Jul 1, 2021
Very friendly staff and highly skilled doctors.
Jul 1, 2021
We have tried since January to get a proper invoice showing Greg upgraded to the panoptix LENSE for a total of $2500 per eye = $5000 to submit along with Dr Ketovers letter of recommendation as Greg is a pilot. We get fragmented detsil statement after many many attempts. Not once have we received an appropriate invoice showing Greg paid $5000 for the LENSES so we could be considered for reimbursement with United Health Care. They will not accept undetailed statements and believe they have already paid the surgery center for their portion of Gregs cataract procedures. Very very disappointing, not to mention the numerous times we left messages for "billing" never to be called back or the phone issue of " you are caller number 5" and wait an inexcusable time on hold. Greg has been having issues with irritation in one eye so now it is another "wait and hope it clears" diagnosis. Would we recommend Mikaukus or the panoptic lenses, NO! Sorry we tried to talk to people there but....
Jun 30, 2021
I, scheduled an appointment, checked in and was immediately escorted to a room and the exam began. All the staff were professional and courteous. The doctor took her time in my exam, was very thorough. I already had my frames picked out and was out of the building in less then an hour. Thank you.
Jun 28, 2021
I couldn’t get much info from my doctor but I have used Milauskas since Dr Milauskas was our eye doctor. My surgery went beautifully
Jun 25, 2021
I highly recommend Dr Klair; she is easy to understand and listens. Plus she is a good doctor.
Jun 25, 2021
Dr. Ketover is the best and the Milauskas office staff is very professional and caring. Thanks everyone. Susan Paull
Jun 24, 2021
I have never been more impressed!! Best Opthamologist in the Coachella Valley.
Jun 24, 2021
Your doctors and supporting staff are outstanding. Thank you...I have already recommended a prospective patient to you.
Jun 22, 2021
Friendly & Helpful staff and Dr Ketover is the best!! I no longer have to wear corrective lenses after 70 years!! I was apprehensive before my first eye surgery but was reassured every step of the way. I can’t wait to get my other eye corrected!!
Jun 22, 2021
Staff was friendly and I especially liked Dr Klaire!
Jun 21, 2021
A truly first-rate job by all concerned.
Jun 21, 2021
Staff was very attentive, no problems thanks
Jun 19, 2021
Pleasant office and welcoming staff. Dr Clair is great!
Jun 18, 2021
[ was disappointed in the follow up to the question that I cached about last evening. I was told by the doctor that the eye gdrop I was almost finished with would not need to be taken any longer. that was the antibiotic minocycline. I was told to continue the prednisolone, that bottle is still almost full. I was told to continue that till gone . that will be a long time!!. I called last night to ask specific questions about the details of these medications, but I got no return call answering my question, please call at:503-913-3961
Jun 17, 2021
This is a very professional office with caring staff. Attention given to Covid protocols. Exam was thorough with various procedures explained clearly. I will definitely refer friends/family for any eye care needs.
Jun 17, 2021
There is clearly organization throughout the company and that causes me to feel confidence in choosing them for my care.
Jun 16, 2021
Everything was well organized plus I felt that all Covid protocols were in place for everyone’s safety!
Jun 16, 2021
Having worked in medical clinics for the last ten years I appreciate that a patient's impression is based on the first person they meet for their appointment. Miilauskas scores a ten for this part of the practice. Their front office staff has always been friendly and helpful to me. Next is the midlevel person - again my experience has been nothing but excellent. In all cases the person was knowledgeable, pleasant and helpful. I always knew exactly what was going to happen and the timing involved; i.e., how long I would wait for the next phase. Dr. Klair is an excellent practitioner, and while I have had no serious issues with my eyes she would have my utmost confidence if a problem were to develop. It is important to me for the practitioner to tell me what they are doing, and to describe the overall results of my examination along with any pending issues that might come up with aging, etc. Dr. Klair is absolutely on the mark in this regard.
Jun 14, 2021
Everyone is very professional and friendly.
Jun 14, 2021
Always a pleasant experience. Wonderful people !
Jun 12, 2021
Very much enjoyed all aspects of the procedure to my eye surgery, all personnel were very professional and totally up front with instructions that were very clear and complete. I was very satisfied with the whole expierence
Jun 12, 2021
Very clean and efficient
Jun 11, 2021
I would recommend if asked. The on thing that needs improvement, is the receptionists. They are not very accommodating and need to show more empathy. I also went first to your Indian Wells location and they said I did not have na eye infection. Then I went back to the RM location and saw Ketover who diagnosed it as an eye infection and put me on antibiotics. The other thing that bothers me, is that I got no fewer than 5 texts/phone calls to remind me of my appointment. Very annoying
Jun 11, 2021
Have been receiving my eye care from Milauskas Eye for more than 30 years. I have the utmost faith and trust in Dr. Ketover and the care that he provides.
Jun 10, 2021
The entire staff was so friendly and make me feel very comfortable.
Jun 10, 2021
I like my doctor's common sense approach, is kind and caring.
Jun 10, 2021
I have come to Milauskas for 25 years and have appreciated the eye care that I have had with excellent doctors and assistants. My father was an EENT years ago and so I have always been diligent about good eye care.
Jun 4, 2021
I have been recommending Dr. Ketover to friends and family ever since I became his patient in 2001.
Jun 4, 2021
Everything was excellent. I didn't know what to expect, and was very pleased with every aspect of the occasion.
Jun 4, 2021
Great office. Great staff
Jun 3, 2021
Office is friendly and very helpful.
Jun 3, 2021
I have liked all the doctors I have seen in the 5 + years I have been coming here but it concerns me that I have had 4 doctors in these years. The turnover concerns me.
Jun 1, 2021
Thanks for the great service!
May 31, 2021
Keep the great service your company is providing.
May 31, 2021
On time, professional and knowledgeable
May 27, 2021
I was very pleased with their service. I was nervous at first, I just felt uncomfortable with somebody working on my eye. But once they got on their way and l went to sleep just for a little while then woke up to the doctor saying hello there we're working on you now all I could see is a little light in the next thing I know, he said we are done. It's now day two and I can't believe how well I see it's a miracle everything seems so much brighter and clear. I would recommend this procedure to anyone and I would recommend Doctor Ketover who did my surgery to anyone.
May 27, 2021
It was my first visit to Milauskas Eye Institute their Rancho Mirage office. The staff was very personable & helpful!! I was very impressed with Dr. Ketover. He was very personable, thorough with all the testing and very honest! I went there thinking I needed cataract surgery. He felt I should wait and wanted to see me back in 6 months. A lot of doctors would be thinking more about the money and go ahead and do the surgery now. I am very impressed and would highly recommend Dr. Bart Ketover. Thank you for a great experience!
May 27, 2021
Excellent as usual, Jaz or Jazz ( not sure) was very good, enjoyed talking with her, very professional.
May 26, 2021
Dr Emberland is an excellent provider. Thorough in his clinical skills, easy to talk to, provides complete and helpful answers to questions, with great skills relating to the patient.
May 26, 2021
Dr. Ketover and his staff are the best!
May 26, 2021
It’s always a pleasure going to milauskas everybody is professional and friendly
May 25, 2021
Milauskas service for me has always been effective well delivered.
May 23, 2021
Thank you Dr. Sarah Frassato for taking the time to explain in full detail our situation! thank you Priscila for your professionalism too!
May 23, 2021
Knowledgeable, professional, on-time.
May 20, 2021
The service i received at the clinic was outstanding. On time, organized, friendly and very competent. I felt veryvey comfortable.
May 20, 2021
I have been here many times and have always had great service and always professional.
May 19, 2021
Milauskas Eye Institute provides excellent care in a clean safe environment.
May 19, 2021
Easy Check - In. Doctor very Professional.
May 14, 2021
Professional, pleasant surroundings, caring personnel, convenient locations in desert
May 12, 2021
I have used the Milauskas offices in Palm Springs and Rancho Mirage for the past 20 years. I would not consider going anywhere else. From the technicians, to the superb doctors, to the excellent opticians, the service and care has always been excellent. In addition to an accurate eye exam, I can also have a great choice of designer frames.
May 12, 2021
Excellent office personnel at Dr Bart cut over I should be one of the best ophthalmologist I’ve ever you utilized
May 12, 2021
Two visits so far in preparation for cataract surgery. Both went very well, staff was caring and proficient, feel very confident in their care.
May 12, 2021
Received great optical care. Marty Tornatore gave a very thorough eye exam. His diligence and professionalism was greatly appreciated. Jasmine was extremely helpful and knowledgeable in helping me select a new frame with new prescription lenses. Thanking Marty and Jasmine for their help.
May 9, 2021
I did not know anyone who had had this kind of surgery, so I was nervous about what to expect . The paper work given to me pre-surgery was quite complete and the nurses were constantly telling me what they were doing and why, so actually I relaxed fairly quickly. The procedure was done in what they call a kind of light sleep, but I was awake and still I felt no pain. I slept like a brick that night and that is remarkable for me.
May 8, 2021
I have already recommended your company to many people.
May 7, 2021
I have perfect vision now thanks to Dr. Ketover. He is AMAZING!!!
May 6, 2021
Dr. Frassato is the absolute BEST and so is her staff! Will never go anywhere else. She literally saved my eyesight by catching a condition that could’ve caused permanent blindness that no other doctor has ever noticed! Eyeglass selection is awesome as well!
May 6, 2021
every one of the staff very efficient, very professional and very friendly
May 6, 2021
I always feel satisfied when I leave the office. Everyone is so pleasant and efficient.
May 6, 2021
The staff was very professional and the young lady that checked me in knows how to treat new people coming to the office. She's a keeper. Dr. Ketover and his assistant were great, so I guess I had a very pleasant experience.
May 6, 2021
Delighted to have "Dr. T" helping me and getting the right contacts.
May 5, 2021
Great exam. Very complete checkup.
May 5, 2021
I am very pleased with your doctors. Dr. Tornatore is wonderful, and the specialist I saw this week, I believe it was Dr. Ozfur, was also excellent. However, this time and one other time recently I waited over 45 minutes past my appointment time. The first time I actually had to leave and reschedule. I understand that there can be delays, but 45 minutes sitting in a waiting room with a mask on is really not pleasant, nor do I think it is necessary with proper scheduling.
May 5, 2021
Dr Ketover is the best!! He is courteous, professional & friendly & takes care of his patients with the expertise I expect.
May 5, 2021
Your billing office is the worse I have ever run in to. You never follow up and get back to the customer. Their are many places that provide eye services and have a decent billing office. Milauskas Eye Institute is not worth the hassle the billing office puts you through.
May 4, 2021
As always, excellent care. Always on time, no waiting. No complaints here!
Apr 30, 2021
Was very efficient, not much waiting, explained clearly what we were looking at and set up next appointment. Have been a patient for 30 years and will continue to be for the future.
Apr 30, 2021
Will not return because of the treatment by Dr. Klair-very questioning of all I told her/
Apr 30, 2021
On time, efficient and professional
Apr 29, 2021
Excellent exam and the doctor inspires confidence and credibility.
Apr 29, 2021
Everyone was very courteous!
Apr 29, 2021
Everybody that I came into contact that day was extremely nice . With the bad times that have occurred it's nice to know there are still people out in the world that still care . Thank u
Apr 28, 2021
Environment very nice. Waiting time was very short and technician was very professional. Always look forward to my appts.
Apr 28, 2021
Loved the detailed pre-op instructions
Apr 28, 2021
No Info ! I am suppose to have cataract surgery next Friday. I was in this week for an appointment to have measurements taken of my eye - which went well. However, I have no information on how to prepare for my eye surgery! No one has told me what eye drops to use, how often, what Rx to stop taking prior to surgery, etc. I'm not sure it is safe to go thru surgery!
Apr 24, 2021
Easy to use website, excellent office people, all very knowledgeable, excellent doctor’s communication, overall excellent!!!!
Apr 23, 2021
It was a pleasure to be there. Everyone was very nice and helpful.
Apr 23, 2021
When I walked in I started to go to the kiosk to register and a receptionist called to me to say she could help me. My wait was short, the tech who did the testing was professional, explained each procedure she was about to do and did it quickly as possible
Apr 22, 2021
THE DR RUSHED THROUGH MY VISIT
Apr 17, 2021
friendly, professional service. Eye exam seemed very though
Apr 15, 2021
Every one were very professional and accommodating,
Apr 15, 2021
Totally pleased and satisfied with every aspect of Milauskas Eye Institute. The staff and physicians are the utmost professional and knowledgeable, and caring and personal to your individual needs.
Apr 15, 2021
The wait time before seeing the Doctor was 35 minutes, way to long of a wait.
Apr 15, 2021
Everyone was very friendly. Appointment was very efficient from start to finish.
Apr 14, 2021
OMG.....I cannot say enough positive things about Milauskas Eye Institute from the first phone call to the post op exam. I was under time constraints and everyone cooperated and made it easy for me to complete my mission. Everyone was so kind, caring, compassionate and informative. Everyone made my experience a delight !! Dr Ketover is brilliant and perfect!! Love, love, love.......never had a worry! Thank you!
Apr 12, 2021
very professional as was expected
Apr 9, 2021
Excellent service,extremely helpful and friendly.
Apr 9, 2021
Dr. Bart Ketover is the TOPS!
Apr 8, 2021
The office staff are professional and courteous. Dr. Ketover is amazing. He listens to me and explains things in terms that I can understand. I wouldn’t go to any other doctor.
Apr 7, 2021
I was checked in promptly with a pleasant clerk. The doctor’s visit was very thorough and helpful. She gave me instructions on how to best care for my issues. I was very satisfied with all aspects of this appointment!
Apr 6, 2021
Until there is some quiet in the waiting room and examination rooms I am reluctant to recommend Milauskas.
Apr 3, 2021
Liked the new Dr and Chole
Apr 3, 2021
The staff were very friendly, helpful and very organized.
Mar 31, 2021
I have been a patient of Dr.Ketover for over twenty years and have recommended him to many of my friends and neighbors.He is one of the best doctors in the desert.
Mar 31, 2021
My appointment with Dr. Tornatore was great. He was very thorough and clearly explained everything. Other than a new prescription for my eyeglasses, I'm all set for another 6 months.
Mar 31, 2021
Throughout the entire process of having cataract surgery done to both of my eyes and the follow up care I was always treated with great care and understanding. The entire team at Milauskas Eye Center should be congratulated for their above and beyond service.
Mar 29, 2021
Welcoming staff, COVID safe environment, knowledgeable medical staff
Mar 28, 2021
Excellent and very professional service
Mar 27, 2021
Sorry to see Dr. Kelly leave. My trips to your clinic are very efficient and personnel are very pleasant.
Mar 27, 2021
The staff was friendly. The service was quick and professional. The doctor responded to my questions, and I left there with all my questions answered.
Mar 25, 2021
Everything was wonderful.
Mar 25, 2021
They took great care explain all the process and options I have
Mar 24, 2021
Excellent doctors..... been a patient for 20 years
Mar 24, 2021
Great staff and service.
Mar 24, 2021
I like Dr. Ozgur very much. He's on the ball. I feel confident in his abilities.
Mar 24, 2021
My two experiences at Milauskas were very positive. The staff are friendly, courteous and professional. I can not say enough great about Dr. Marty Tonnatore. He is a terrific Doctor!
Mar 24, 2021
Dr. Klair is a fantastic doctor. Had my cataracts done and very pleased. I have friends who went to other doctors and have vision problems after cataract surgery. I have 20/20 vision now.
Mar 22, 2021
Always satisfied at Milauskas.
Mar 20, 2021
Did a great job and kept me com
Mar 20, 2021
Great service snd care. I’m sorry to see such a skilled, dedicated and really nice Dr. like Dr. Kelly leave for another area.
Mar 19, 2021
Excellent service and friendly staff!
Mar 19, 2021
Very professional office with polite and friendly staff. Very organized and efficient.
Mar 19, 2021
I'm disappointed that my return visits post operative are not at the Dinah Shore location since I live so close to it.
Mar 19, 2021
This was my second annual exam by Dr Luu and he was terrific.
Mar 18, 2021
Dr Kelly great hate to see him leave
Mar 18, 2021
Although the office staff were very kind and accommodating, I was appalled by Dr Kelly as I found him to be rude, flippant and uncaring, not good qualities for a healthcare professional (I should know, I'm a physician myself). Perhaps this attitude was because he will be leaving for Washington in a few weeks so he no longer cares but I will give him the benefit of the doubt that it was because he was in pain, something I can certainly appreciate. Still..... Unfortunately there is another problem. Over the past 8 or 9 years I have been coming to Milauskas, I have had at least 3 different doctors. The first one retired but the replacements don't seem to stay long. I'm not sure what the problem is, but I'm not staying with this group any longer to find out. I'm going to find another doctor where I can get good continuity of care
Mar 18, 2021
I met and was treated by Dr Kelley twice in the last month. He treated me with respect snd not only answered my questions; he offered options. Even though my first visit was February, I will miss Dr Kelley. Now the unknown of a new doctor.
Mar 18, 2021
Dr Bart is a great M.D.
Mar 17, 2021
Very efficient and professional
Mar 17, 2021
Very friendly staff and great dr. Spent time not in a rush
Mar 17, 2021
Very professional and very happy with expertise and listening skills
Mar 15, 2021
Everything was wonderful. If someone asked for my recommendation, I would definitely recommend your clinic; it's just that I don't go around giving unsolicited recommendations to anyone about anything.
Mar 15, 2021
Appointment was efficient and on time. Pre-Registration saves a lot of time. Staff very professional.
Mar 13, 2021
very grateful to have such excellent physician as Dr Ketover available
Mar 11, 2021
Everyone is kind, helpful & professional. They have been there to help me in every way! Every doctor is highly trained, knowledgable & sincere. The desk staff are all friendly & helpful. Even the billing department was helpful in explaining my insurance benefits! I am grateful to be able to trust my eyes to such a great team!
Mar 10, 2021
The staff and everyone here very nice and kind they care about your health I will recommend anyone to them
Mar 9, 2021
Very friendly and professional.
Mar 8, 2021
I’ve typically received outstanding care and service from prior appointments. Not this time. Dr. Kelly lacked proper bedside manner and used inappropriate snark during the exam. He questioned Dr. Clair/Clare’s prior medical advice and Rx she provided me. Since I was being seen for the same issue, I asked Dr Kelly to prescribe the same Rxs that Dr. Clair/Clare had. He refused and was condescending without any medical explanation for his refusal. Later that day, knowing I needed my eye to rapidly heal so I could function, I called to request the Rx that had previously been effective. No call back, as promised by staff. I called the next morning.The staff remarked that Dr. Kelly had not signed the Rx request and that they would again send it to him. I expressed my frustration that Dr. Kelly wasn’t taking my complete care seriously and that I had to advocate for a medication that was proven to work on me. It’s been yet another day with no call back on the Rx. I would not recommend Dr. Kelly. Dr. Clair/Clare was outstanding and I would definitely see her again. This was a really disappointing visit that caused my healing to be less than satisfactory, indicating a poor care standard.
Mar 6, 2021
The receptionists are always very friendly and helpful as are all the staff. I saw the new doctor, Dr. Pasavento. He was very professional and explained my exam very completely. I would recommend Milauskas to anyone needing eye care.
Mar 6, 2021
Milauskas Eye Institute RM was recommended to me by friend. I was impressed with their organization, friendly staff, and the comprehensive care provided by the entire team. A special thank you to Dr. Klair, who paid attention to my concerns and addressed them with patience and professionalism.
Mar 5, 2021
A very friendly environment and very professional
Mar 5, 2021
Polite responsive clerical staff Professional staff are respectful and well informed. Procedures are done efficiently and carefully. Office atmosphere is friendly and happy
Mar 4, 2021
Staff is always friendly and
Mar 4, 2021
Only waited 15-20 minutes past appointment time to be seen, so not bad considering how busy they are. Check-in was easy for first time patient. Exam went well, Jazz the PA technician was excellent. Dr. Bart was fine in summation of my condition.
Mar 3, 2021
Good experience. Like Dr Ketover very much.
Mar 1, 2021
Efficient friendly and helpful people and a very knowledgeable Doctor
Feb 26, 2021
Dr. Kelly truly cares about his patients. He is diligent with his patients. He takes the time to listen, educate and resolve the medical issue. There are not to many doctors like, Dr. Kelly that are outstanding and caring. Patient, Lorena Ritchey
Feb 25, 2021
Dr Tornitore was professional, knowledgeable and kind.
Feb 22, 2021
Dr. David A Heaton I am so very happy with Dr Bart, my eyesight is perfect thanks to him and team all wonderful.!!!!
Feb 22, 2021
I sent a text yesterday, but no one has gotten back to me On Friday, during my appointment, before my left eye was dilated, the Doctor accidentally poked poked me .under the left eye with the instrument This weekend that area swelled up and turned a little black and blue and is painful, especially when I blink Question was, will this go away on its own or do I need any medication to fix this Have not heard back yet. Kristine Wentz
Feb 22, 2021
Very in informative on every step, of the eye exam.
Feb 22, 2021
A friendly and professional atmosphere
Feb 21, 2021
I was taken into the back by Kareena and then left in a waiting area for my eyes to dilate. I saw her take 2 more patients back in the time I was sitting there and neither of them joined me in that waiting area even though I heard her tell one of them that his eyes would be dilated. After sitting there for half an hour, I started looking for her to make sure she had not forgotten me. She was nowhere to be found. I had just approached a door and said, "excuse me" to the woman sitting there. At that point I heard Dr Kelly go into an exam room and ask the patient if she was me. She said no. I said, " That is me and I have been sitting out here waiting for a very long time." Dr Kelly took me into a room at that point and did my exam. I was not happy with this. Especially with COVID I don't want to be sitting around in a medical office any longer than necessary. This was not a good experience!
Feb 19, 2021
Rancho mirage location - My eye doctor is really great. She listened to my odd explanation of eye issues and Interpreted it in a coherent manner to provide an excellent level of care. She spent more time than I expected with me and explained what was happening. She also found an eyelash in my eyeball that had been there for a while and removed it! The assistant who first took me back before the doctor was really great. She listened and had awesome conversational flow. The only issue is the glasses selection is very poor in every respect for men's. For example there were maybe 6-7+ walls of glasses for women vs 3 mens. And 2 for sunglasses. One of those 3 mens walls were missing maybe half the frames. The style of frames were all very similar and not really fashionable. Not the end of the world as there are multiple locations throughout the valley. But, I am having to go elsewhere to satisfy that need. It would be great if there was a one stop shop to the otherwise excellent experience. Thank you
Feb 18, 2021
Great service with a friendly staff.
Feb 18, 2021
I have always had thorough eye exams & advice. Dr Frasotto is excellent indeed! Wish your eyeglass pricing was more reasonable.
Feb 18, 2021
Very professional and caring,
Feb 18, 2021
Staff was very thorough and polite. Cory the assistant was excellent in her attention to detail while still being very pleasant. She was the best.
Feb 17, 2021
I am having cataract surgery and went in today for my lens measurements. I arrived on time and within minutes I was taken back for the procedure. The lady who assisted me introduced herself and was friendly and very professional. In all of my visits I felt like I was treated as a valued customer.
Feb 17, 2021
I always impressed with Dr. Ketover and the staff at Milauscas Eye Clinic.
Feb 14, 2021
All staff members we met were all very pleasant and accommodating and very knowledgeable, and explained in detail the next step for cataract surgery.
Feb 13, 2021
I am super impressed with service and follow up emails and appointment reminders.
Feb 12, 2021
friendly, explained things well. Gave me prescriptions. Nice dr.
Feb 10, 2021
I am so grateful to all the staff, from scheduling to the doctors! I had an emergency situation/ head trauma and they got me in for an appointment the next day. Everything was checked out and my recovery has been so good. I was so stressed because I couldn't get an appointment for my primary physician to take my stitches out which were above my eye. The doctor at milauskas offered to remove them and better yet informed me that the occular plastics doctor could do it as well. Excitedly I had them removed by him. The staff was kind, he was gentle, assured me that everything was healing well, very informative, and quick. I highly recommended Milauskas!
Feb 8, 2021
I only saw Dr. Kelly 2 times, he advised me, he was leaving and going back to Washington, I was disappointed to hear that, but he assured me I would be equally pleased with his replacement Dr. Klair
Feb 7, 2021
Very well organized and Bart Ketover is a wonderful ophthalmologist !
Feb 6, 2021
I can't read this without great strain.
Feb 5, 2021
I find the doctors to be great and willing to answer questions. I trust their decisions. The office is always friendly and efficient
Feb 4, 2021
Dr. Luu was great and super professional. He answered all my questions and concerns and helped me to understand my diagnose a little bit better. I highly recommend him!
Feb 4, 2021
My wife and I both saw Dr Sarah Frassato on Friday . Dr Frassato is very knowledgable and professional in her interaction with patients. We both feel very comfortable and secure in dealing with her.
Feb 1, 2021
excellent service from first phone call to after my visit
Jan 29, 2021
Dr. Ketover is professional, kind and informative. He's a great listener as well.
Jan 29, 2021
This week's eye exam and the next day glasses purchases for my spouse and me could not have been a better experience. The entire staff were professional courtesy, and were very knowledgeable of their tasks. I definitely would recommend anyone to visit a quality vision care center. Thank you Milauskas Eye Institute.
Jan 28, 2021
The Dr is very thorough! He communicates clearly.
Jan 28, 2021
The Milauskas doctors have done an amazing job of treating and correcting my Macular Degeneration. The vision in my affected eye is very near as good as my unaffected eye. Thanks to all doctors and nurses involved.
Jan 28, 2021
Office staff & well as doctors are very profession and caring. On time appointments as well as thorough exam.
Jan 28, 2021
I have always been treated promptly and the staff has always been awesome!
Jan 27, 2021
I have been a patient a Milauskas Eye Institute for many years. They do a great job. My eye photographs didn't take long and Dr. Yoh is great.
Jan 25, 2021
Hello it has always been very good at Milauskas, Very professional and friendly.
Jan 25, 2021
The office staff and doctors are awesome! Dr Kelly was real understanding of my issues! Thank you Milauskas!
Jan 24, 2021
Really like your man Kelly You are fortunate to have him on your team!
Jan 23, 2021
This is a first class medical office. Efficient, kind, welcoming staff up front. MA works with competence and has a pleasant personality. Dr. Klair is one of the finest I've encountered anywhere because she is so personable, knowledgeable, and demonstrates deep care and concern for her patients.
Jan 22, 2021
As always, Dr. Ketover is the only doctor I trust with my eyes which are priceless. He is knowledgeable, calm, informative and in one word....perfect.
Jan 20, 2021
Dr. T was fantastic! First time I felt an Optometrist fitted me well for contacts. He was well recommended and I agree with that for sure. He took the time to fit me correctly and I felt comfortable with the contacts at first fitting.
Jan 20, 2021
Dr. Klair is professional, efficient and kind.
Jan 18, 2021
I was most upset to have to spend over 2 hours in your office, in multiple rooms with multiple employees! I am 80 years old and have been so careful not to be in an enclosed environment for more than 20 minutes!. Also I received a refraction that I did not request. I should have been given the option and not spent $45 for something I had done in 2020.. so those two unfortunate events makes me down grade the facility
Jan 16, 2021
Very professionally handled. In/out with no discomfort.
Jan 16, 2021
Very professional. Forgot to ask if I need a new prescription for a change o glasses.
Jan 15, 2021
The staff is attentive and professional. Dr Ketover was easy to understand and was caring in his demeanor.
Jan 14, 2021
The profession services are topnotch and all of the staff are efficient, courteous, and friendly at both the La Quinta and Rancho Mirage locations.
Jan 13, 2021
My visit went smoothly and impressive safety measures were followed. Very difficult doing the exam with a mask on,!
Jan 9, 2021
Assistants at the office are cold.
Jan 9, 2021
Always great service and Dr. Suthar is the best!
Jan 9, 2021
Have tremendous trust in Dr Suthar and his staff. Very caring and professional.
Jan 9, 2021
Dr. Kelley was (is) great. Personal and professional all at the same time. And took time to answer all my questions... even when I asked twice. Everyone of the staff up front and Dr. K's assistants was friendly, helpful and KNOWLEGEABLE! Rock -On!
Jan 8, 2021
You are well taken care of at Milauskas. All staff are responsive to needs and questions. Environment is clean and COVID safe.
Jan 8, 2021
always on time and very efficient thanks for your service
Jan 7, 2021
Staff was knowledgeable, courteous and friendly.
Jan 4, 2021
Very friendly and professional staff.
Dec 31, 2020
Always had great service and care on my third md after 20 years with your company. Dr Kettover outstanding in eye care both for me and my wife
Dec 31, 2020
Great Doc. From a long time customer.
Dec 31, 2020
You guys are great! The process is very efficient and professional. The lady taking all the measurements was very kind and helpful in every manner. She answered all my questions and made me feel comfortable throughout.
Dec 30, 2020
I think the entire staff is great. However, I believe Dr. Ketover is outstanding as a person and a doctor. As a retired teacher, I would give everyone an A+.
Dec 30, 2020
great experience. Problem solved.
Dec 30, 2020
My Milauskas Dr did a very good job of explaining the situation of my eyes and the plan for future care.
Dec 26, 2020
Great staff,very helpful.
Dec 26, 2020
Everybody super friendly/ on time Dr Sarah Frassato the best / very nice and professional/ I was very impressed with the quality of the service I wanted to take the chance to send my compliments to Karla in the office in Oalm Springs/ She made this appointment possible!! Thank you so much !!
Dec 24, 2020
Efficient service from the entire staff.
Dec 23, 2020
Dr Kettover is the best. I could not be happier and have recommended him to other friends.
Dec 23, 2020
Look forward to our annual visits!!!
Dec 21, 2020
Great Doctor. Hard to make emergency appointment - was told to call other ophthalmologists.
Dec 20, 2020
All the doctors I have seen there have been awesome! Dr. Kelly is my favorite right now!
Dec 19, 2020
Everything about this office is top notch! From the friendly, efficient office staff to the Dr. that I see, Dr. Luu
Dec 17, 2020
Easy, Fast and very friendly and helpful staff. Thank you!!!
Dec 16, 2020
I have been a patient of Milauskas for a number of years. The offices are run efficiently and I really like Dr. Klair. I would recommend her to anyone.
Dec 11, 2020
Your staff is friendly and knowledgeable. I always trust your advice and diagnosis.
Dec 10, 2020
Great service and all covid-19 precautions met expectations. Front office and OD very professional and was a breeze from start to finish.
Dec 10, 2020
The office is efficient & professional. Dr. Ketover is everything you could want in an ophthalmologist!
Dec 9, 2020
Milauskas is a great place for all your eye needs. From glasses to surgery. The staff is courteous and professional, the doctors are amazing, especially Dr. Ketover who did my cataract surgery. He listens and answers all my questions. I won’t go anywhere else. You won’t be disappointed.
Dec 9, 2020
Very organized and good visit with Dr. Ketover and his staff
Dec 6, 2020
I have always had great and caring service from Milauskas Dr Kelly.
Dec 5, 2020
Dr is EXCELLENT, all of his assistants are very good also
Dec 5, 2020
HAD MY ANNUAL CHECK UP DR. YOH IS VERY GOOD IN EXPLAINING EVERYTHING
Dec 5, 2020
Great service-as always!:)
Dec 4, 2020
Efficient and hospitable.
Dec 3, 2020
Front desk staff are exceptional, Dr. Ketover and assistants are always helpful and thourough
Dec 3, 2020
Dr. Luu was fantastic! I had not been to Milauskas for a couple of years, so was a bit nervous about seeing a doctor I had not worked with before. That disappeared the second Dr. Luu walked in to the exam room. He instantly put me totally at ease, and his enthusiasm and obvious passion for what he does actually made the entire experience so easy for me. Highly recommend!
Nov 27, 2020
I had a need to get a new vision test as it had been 4 years since my last glasses. I am a veteran and was referred by the VA to Milauskas. I arrived on time for my appointment but did have to wait about 30 minutes to be seen but I was OK with that. Upon being called back I was greeted by OD Jom Emberland and he conducted my vision tests. I was very much impressed with his professionalism and his knowledge and, although I had a lot of questions, he never gave me the impression that he was trying to hurry me through the process. I can highly recommend Milauska and have already done so by having my partner make an appointment with them as well.
Nov 25, 2020
Caring, clean & efficient
Nov 23, 2020
The medical service and care are very professional and effective. My only suggestion would be a more detailed and complete explanation given to the patient of the medical service being rendered.
Nov 23, 2020
Dr Kelley is the best eye DR I've ever seen.
Nov 20, 2020
Always efficient and personnel are pleasant and helpful
Nov 20, 2020
always satisfied with the service given, thank you
Nov 19, 2020
I call Dr. Ketover, "Dr. Miracle". My eyesight hasn't been this good in seventy years. My double digit near sighted correction glasses are gone. I chose Dr. Ketover because of the wonderful reputation bestowed upon him over the years. I can say without any question, after he did my cataract surgery, well deserved. He answered all of my questions pre and post op and has such a calm and patient manner. His entire staff were all so professional and passionate about their role with the patient. An outstanding team led by an outstanding Doctor.
Nov 16, 2020
Everything was great, fast and Dr. Klair answered all of our questions. We really like Dr. Klair
Nov 16, 2020
Friendly professional staff always a pleasure to deal with at every step of the appointment.
Nov 14, 2020
DR. Virginia Klair was fabulous explained findings an answered my questions! Staff helpful and knowledgable.
Nov 13, 2020
Dr. Kelley performed cataract surgery on both of my eyes and I can’t believe how great I can see now. I wish I had done this years ago when I was first told I should have it done.
Nov 13, 2020
Very professional! I recommend this company to anyone with eye problems.
Nov 12, 2020
Staff is pleasant and helpful. Facilities are clean and inviting. Pros are well informed and instructive.
Nov 12, 2020
Overall great experience from beginning to end. My appointment was during COVID19 times so cleanliness was important and on spot on in the rancho mirage office. Staff were friendly. Dr. Marty Tornatore O.D was very thorough. He spent time educating me about plan of care moving forward and my eye health/condition. He was personable and good at what he does. I would highly recommend this practice 😊
Nov 11, 2020
After eye shot, I had the 2nd corneal abrasion in 13 months! I called when I got home with no satisfaction. My husband took off from work to take me to emergency care. I don’t care how busy it gets, & I had already waited 2 hours, take a few more seconds and put the eyelid clamp on the yes, NOT THROUGH IT!
Nov 10, 2020
Everyone was exceptional to talk to! Kudos for such a warm environment. Connie
Nov 9, 2020
Everything was great! The entire appointment was so easy and the Dr was lovely very knowledgeable and positive! Thank You
Nov 9, 2020
Everyone was helpful, pleasant and very friendly. My exam was detailed and thorough. I am glad I chose Milauskas Eye Institiute.
Nov 6, 2020
I really like how the Staff are all so friendly and helpful. Y
Oct 29, 2020
Everyone was very caring.
Oct 28, 2020
I did recommend Lorie Walliser to you and Dr Kelly. She saw you about a month ago and came with me on my app’t. She was happy with the service. Except the long waits, me too.
Oct 26, 2020
Diane Greenwood Hello Dr.Claier it was a great to see you at the last visit.Thank You you are a great Dr. And every one at the office is great as well. Sencerly Diane Greenwood
Oct 26, 2020
Great Dr and his Assistant Isaac, was very good and caring!
Oct 26, 2020
AS you can see, eve since my first visit, Dr. Ketover in my eyes is NUMBER I. He cares about his patients. With that in mind, I just sent my close friend to the eye clinic asI have confidence in their professionalism.
Oct 23, 2020
I have been using the Milauskas Eye Institute services for many years. Always outstanding service, excellent doctors and staff.
Oct 23, 2020
Office and clinical staff very competent, efficient and professional
Oct 22, 2020
Excellent service in all fields.
Oct 22, 2020
Dr Kettover is Amazing! I am so pleased with my care over the past several years and now 2 successful cataract surgeries in the last 3 weeks with the multi focal lens. I couldn’t be happier. Kudos to the entire staff at the surgery center as well. Enjoying my new found freedom with no more glasses. AMAZING!
Oct 22, 2020
Well done. Everyone was very nice and professional. The offices were clean and the lobby felt safe.
Oct 22, 2020
I am ecstatic with Dr Klair and thank her so much for my “new eyes.”
Oct 19, 2020
Very thorough annual eye exam
Oct 19, 2020
having been a patient for a very short time, it is too soon to give a comprehensive assessment at this time the above is based on only 2 visits
Oct 19, 2020
Very friendly and efficient. Did not have to wait long.
Oct 16, 2020
Dr. Frassato does whatever it takes to make sure you get fitted with the right prescription.
Oct 16, 2020
Outstanding customer service with excellent professionalism!
Oct 16, 2020
One of the WORST experiences of my life. Most UNPROFESSIONAL examination I have ever had. BEWARE ! ! !
Oct 16, 2020
Milauskas Eye Institute provides excellent eye care. Doctors and assistants are knowledgeable and caring.
Oct 15, 2020
I always receive excellent care and customer service from the Milaskus team. I would hightly recommend them to any of my friends and coworkers.
Oct 15, 2020
A perfect experience. The most beautiful offices everyone was so nice
Oct 13, 2020
Dr Kelly and Coi were very professional. At home I had a question about the prescription. I called th desk and was given what I knew was a guessed answer. I asked her to ask Coi the question and have someone call me.She said she would leave a message for Dr Kelly, and someone would call me. Nobody called and I was disappointed. So I called an Ophthalmologist friend who answered my question.
Oct 12, 2020
Everyone from reception to staff are always polite and accommodating and professional.
Oct 12, 2020
Safe. Professional. Friendly.
Oct 12, 2020
Very, very considerate service
Oct 9, 2020
Dr. Klair is thorough, always answers our questions and has great sense of humor.
Oct 9, 2020
Excellent eye care. I would recommend Milauskas.
Oct 9, 2020
Everything handled very well considering these difficult times. All employees encountered were friendly and helpful. Doctor was very detailed in exam. Very good experience with little wasted time waiting. Thanks
Oct 1, 2020
Great staff and Drs. They know what they are doing!
Sep 28, 2020
Dr Sarah Frassato evaluated my eyes a few years ago when my previous optometrist just couldn't get my eye prescription to accommodate the contact lens monovision as my eye's were aging. Dr Frassato literally changed my life, I was able to experiment with a soft daily contact lens trial, switching from gas permeable lens and I have never looked back ! The daily Toric lenses are so comfortable, and the monovision correction is about as perfect as my vision can be, without having to deal with glasses in a busy medical profession. Dr Frassato is meticulous and calm with her examination, she is also intuitive to the patients request which makes a patient feel heard in their frustrations to maintain the freedom to have that youthful eye site without annoying glasses !
Sep 28, 2020
I love your operation the covid part sucks but I understand
Sep 28, 2020
Very professional and everyone was sooooo nice
Sep 26, 2020
I had a very pleasant experience with Doctor Kelly. thank you. He was very professional with a touch of humor. Iris Williams
Sep 25, 2020
Courteous and friendly staff.
Sep 25, 2020
Professional, courteous and friendly from the beginning to the end of my appointment. Every single staff member was a pleasure.
Sep 25, 2020
Always friendly and professional. Make you feel god you are there. Dr Ketover is relaxed and so reassuring all is well.
Sep 24, 2020
Totally professional...on every level.
Sep 24, 2020
Great experience from my visit. The front office staff very friendly and helpful!
Sep 22, 2020
Very impressed. Highly recommend.
Sep 18, 2020
Doctor is concerned that she saw an irregularity in my left eye. She suggested that I have tests for glaucoma next week. I had noticed a little blurring in my left eye. I’m very happy that I kept my yearly exam.
Sep 17, 2020
perfect medical care Thanks
Sep 17, 2020
Very clean and spacious office. Friendly staff and doctor. Efficient processes during checkup. Good experience ordering new glasses.
Sep 17, 2020
Dr. Ketover was very efficient and professional helping me with my eye.
Sep 17, 2020
Love ❤️ Milauskas Institute! ❤️ Dr Brandon Luu is GREAT!
Sep 17, 2020
Other than my previous email regarding the phone courtesies, the service has been very good. I have been communicated in a timely manner, and the follow up has been very good.
Sep 16, 2020
Dr. Suther is terrific , highly skilled with a "calming personality". I also think Jasmine is excellent
Sep 14, 2020
Everything great except I’m still waiting to hear what time my surgery is with Dr Klair on Weds 16th. Less than one week. Please advise. Thank you, Ronald Buemi
Sep 10, 2020
Dr. Ketover and his Assistants are very professional, knowledgeable, and courteous. I can highly recommend services by Dr. and others at Milauskus Eye Institute.
Sep 10, 2020
Excellent service. Never a problem for over 15 yrs. Thank Milauskas.
Sep 8, 2020
Dr. Kelly his one of the finest eye Dr's. I have ever encountered. He takes his time and explains what is going on and is always keen to help you in your journey towards better sight.
Sep 5, 2020
I love working with the folks here. Very Professional..............
Sep 4, 2020
Dr. Frassato is an excellent practitioner. She was very meticulous in making sure I was fitted with best contact lenses for my vision issues. Now, thanks to her efforts, I can see perfectly with contacts and glasses, something that my prior doctors could not achieve. I can now see better than I have in a long time, thanks to her efforts.
Aug 28, 2020
Very short wait time. Technician was professional and friendly.
Aug 28, 2020
Dr. Yoh has been my OD at both the Palm Springs and Rancho Mirage offices. Dr. Yoh is friendly, informative and efficient. I feel very well cared for. It would be helpful for the website or office to advise eyeglass patients that an appointment is also necessary with the optician due to Covid. The offices are very well maintained and the staff all professional. My prescription cost goes up each year and $2,200.00 is a bit expensive for two pair of glasses not including the examination.
Aug 24, 2020
Just extremely professional!
Aug 21, 2020
Milauskas is a great place. The staff is courteous and professional. The wait time is minimal. Dr. Ketover takes time to answer my questions and explain things to me.
Aug 20, 2020
Staff that conducted my test was professional and respectful
Aug 19, 2020
Professional services. I answered your questions. Not writing anything else. This is nuts
Aug 19, 2020
In the many years that I have come to Milauskas, I have never had a problem with the institute. I have recommended a number of people to go, give them a try. I know of no one who didn't return, if possible.
Aug 19, 2020
RM is my office of choice to go to. People are always friendly and the place is clean. Also socially distanced seating and temp. checks make it a safer place to be.
Aug 14, 2020
On time very professional
Aug 14, 2020
I always feel like I have had a very thorough examination with Dr. Ketover. The staff is very friendly and the people at the front desk are also very friendly and polite.
Aug 13, 2020
Myself and my husband have always had great service with the Milauskas Eye Institute and especially Dr. Ketover. Staff is very very pleasant and it is always a pleasure to go there. That there are many office locations to choose from is also a plus! John & SherryOuderkirk
Aug 13, 2020
Dr. Kelly responds quickly and explains medical information clearly.
Aug 10, 2020
I always feel like I;m in good hands with Milauskas. Dr Frassato is wonderful. She is very knowledgeable, and always willing to listen and answer my questions, She provides sound advice about my eye care strategy as I get older. She has a positive, professional manner, and takes great care during my annual exam. The desk staff is helpful, friendly, courteous, highly competent and responsive.
Aug 8, 2020
Have been a patient for quite a number of years and have always appreciated the services provided by all.
Aug 7, 2020
Been a patient for 18+ years. Would never consider anybody else
Aug 7, 2020
Have always had great service at Milauskas. Everyone friendly, supportive, highly competent, knowledgeable. No problems at all.
Aug 7, 2020
Very organized, timely, caring and most importantly knowledgeable
Aug 3, 2020
On time, professional, informative, etc. Always a good experience
Aug 1, 2020
Very clean and good service
Jul 31, 2020
Everyone is very friendly and supportive.
Jul 31, 2020
Dr Klair is always professional She answers all questions. I would recommend.
Jul 30, 2020
Service is excellent but it is difficult for me to get a clear statement of what I should do regarding future treatments. David Skinner
Jul 27, 2020
Thank you so very much for all of your help and support.Diane Greenwood
Jul 27, 2020
Great friendly professional service
Jul 27, 2020
Everyone was very professional. Social distancing was observed. The young female assistant was very helpful and did a good portion of the tests. The doctor was extremely pleasant and the whole appointment was great.
Jul 27, 2020
Dr Klaire was very professional.
Jul 27, 2020
Professional , friendly, knowledgeable Team. Everyone was very accommodating. RN did a follow up call after surgery, and wanted to be sure that everything was OK. Later in the afternoon Dr Ketover called to be sure that I was doing fine. This is the first time in many years that I received such personal care . Thank you
Jul 23, 2020
All around very helpful and professional.
Jul 23, 2020
Very efficient staff friendly Dr. K awesome
Jul 23, 2020
I had a short waiting time, saw an assistant after a few minutes I saw Dr. Ketover...... All was with a good ending..............
Jul 22, 2020
Not a great experience with the doctor. Hurried me out. Said that she could only spend 7.5 min with me due to CDC guidelines. There are NO such guidelines! Did not fully go over results. I am a physician and expect her to have spoken with me in medical terminology. I will need to find a new doctor or find someone elsewhere.
Jul 20, 2020
I'm new to your clinic. Let's see when I go back next time. Like Dr Sara very much.
Jul 20, 2020
I came to Milauskas Eye Institute originally to see if I was a candidate for cataract surgery and - I was. From the time of my initial phone call to all the technicians that tested and treated me to all the ladies that processed my paperwork to the extensive surgery team and finally to Dr Ketover who performed my surgery - I could not have had a better experience. Everyone involved with every aspect of my care was EXCEPTIONAL every time. ♥♥♥ I LOVE MILAUSKAS EYE INSTITUTE
Jul 17, 2020
The staff and doctor were very professional, courteous, and efficient.
Jul 17, 2020
Dr. Kelly is very knowledgeable and pleasant. I felt comfortable asking him all my questions and received very straightforward answers.
Jul 13, 2020
Dr Virginia Klaipeda is a gem. I very much appreciate her professionalism and friendly service.
Jul 13, 2020
Very prompt. The patient rooms are clean and techs have everything ready for you.
Jul 13, 2020
Good service. One suggestion: need to advise patients about the expected time for dilation to end. Mine lasted for about 6 hours. Any way to shorten this, as it became inconvenient??
Jul 13, 2020
Always pleasant and treated very well.
Jul 10, 2020
Your staff and Drs are wonderful! I have total confidence in you. I have some issues with my corneas, but Dr Kelly is awesome. 1 negative: The Optic area is only open for appts. I tried to call to get an Appt before or after my tests and exam, because you can only make same day appts. All I had to do is pick up my glasses and see if they were ok for my face. I already paid for them. Larry told me they were open at 0800. I couldn’t get anyone to answer the phone til 0920, when I was there! I still needed an Appt. Larry squeezed me in after my appt with Dr Kelly, but it was highly frustrating. This happened to me before also when I was being fit for new glasses. There must be a better way for improvement of customer service.
Jul 9, 2020
Always good based on efficiency quality and reliability and dependability of evaluation
Jul 9, 2020
As usual, service was excellent, all questions answered and prompt follow up appointment made.
Jul 9, 2020
I was scheduled for Palm Desert office but didnt realize it. They got me in to see someone. I would not have bought new lens if I had known there was very little change on only one eye.
Jul 8, 2020
Dr Kelley and all staff that interacted with me during 4 appts. were Rock Stars!
Jul 6, 2020
All my questions were answered.
Jul 4, 2020
Every one I met with about my appointment were right on doing their best to make my visit a success. Thanks to all. Gene Reitz
Jul 3, 2020
Very professional and friendly service all the time
Jul 2, 2020
Excellent clean environment and offices with very helpful staff.
Jul 2, 2020
The office personal is always friendly and professional.
Jul 1, 2020
The entire staff exceeded my expectations. I will definitely refer others.
Jun 29, 2020
No time was allowe for questions regarding the condition of my vision nor was any concern shown regarding the changes in my vision. It wouold be nice tohave some idea of wheher I should expect improvement or if it (my eye sight) is just going to continue to go bad.
Jun 29, 2020
Dr. Suthar was very skilled & Crystal was also excellent. I was also impressed with the office being extremely protected with all the Covid-19 conditions. I never like these procedure , however, I felt at ease and grateful to have such care.
Jun 29, 2020
The staff and doctors here are always courteous, professional, and very accomodateing.
Jun 28, 2020
Friendly reception staff, convenient location, great office ambiance.
Jun 27, 2020
On my two visits everyone was very cordial and efficient. Full explanations were given to my questions. There is a very clear use of social distancing, temperature checks and pleasant waiting rooms.
Jun 26, 2020
In these times of uncertainty, you all were well prepared. Excellent visit and top notch Dr!
Jun 26, 2020
Everyone at Milauskas Eye Institute is very kind and professional. I knew that I was in the best of hands and it made me feel at ease. I look forward to returning for my second cataract eye surgery. Dr. Ketover is warm and gentle...a master at what he does. He is the best cataract eye surgeon in the desert, and I felt very fortunate to be able to have my eye surgery performed there.
Jun 22, 2020
Considering that there’s a pandemic going on, this clinic has really observed the social distancing. Chairs were arranged so that each patient are far apart from each other. Hand sanitizers are available and masks are implemented at the Rancho Mirage Clinic.
Jun 22, 2020
We will continue to come back because our optometrist is excellent.
Jun 22, 2020
Very impressed with the facility as well as the staff, they were very attentive to our present virus situation, I was quite comfortable,.
Jun 20, 2020
See my Yelp review from today.
Jun 19, 2020
Outstanding Staff! All of the people I dealt with were very friendly, very informative, very patient and honestly seemed to care.
Jun 19, 2020
Dr. Leftover is always very kind and professional with his patients. I have been very pleased with my appointments.
Jun 18, 2020
Good hygene, nice staff, Everyone in the office is through and competent in there knowledge and treatment.
Jun 18, 2020
Excellent Very professional an personable
Jun 18, 2020
Very efficient scheduling and at appointments
Jun 17, 2020
This was my first appointment to the Milauskas Eye Institute, Rancho Mirage. I receptionist was polite, professional, and friendly. My appointment was on time. The clinic was COVID-19 compliant, waiting room seats spaced accordingly, hand sanitizer readily available at the check-in counter. Moreover, I did not come in contact with any other patients. My reason for my visit is because I have bilateral cataracts and my vision currently unacceptable. The technician, Melissa, was highly competent at her job. She was friendly, answered my questions appropriately, and was patient with me during the eye examination. I did not feel rushed. It was nice meeting Dr. Klair, she patiently examined my eyes and verified that I in deed need cataract surgery. Dr. Klair was personable and took the time to learn a little about me. She appeared relaxed and explained her findings as she was examining my eyes. I have been followed for the past two years for my cataracts at Oregon Health Sciences University, Portland, Oregon and the same ophthalmologist, looked into my eyes and said to come back next year. All that was said that I have senile cataracts. I left the clinic for the past two years dissatisfied with blurred vision in my right eye. My patient experience with Dr. Klair on the other hand was productive. I appreciate the pamphlets she provided me describing the types of IOLs that I could research at home. I look forward to having improved eye sight, continuing my eye care with Dr. Klair and her team. Thank you very much. Larry Zwaschka
Jun 16, 2020
I'm blessed to be one of your satisfied patients!!!
Jun 11, 2020
I have always received excellent care/service at the Rancho Mirage office.
Jun 11, 2020
i always have had excellent service & the staff are very friendly & efficient !
Jun 10, 2020
Every prescription I have gotten from Milauskas has been correct. And I feel very good that they always check my eyes for any problems.
Jun 10, 2020
This last visit was very long wait. No one in the waiting room but me. I was told to make an Appt to meet with the glasses vendor. He said, no day only appts. Confused!
Jun 8, 2020
Thoughtful, professional staff
Jun 4, 2020
Very professional and maintained personal spacing, etc.
Jun 4, 2020
Not Impress with follow up today.
May 31, 2020
Dr. Klair is very caring.
May 31, 2020
It is always a pleasure to have an appt with Dr. Ketover who has been my ophthalmologist since 2001. The staff at the Rancho Mirage office is always efficient and pleasant.
May 29, 2020
Excellent service by entire staff. Safe set up in waiting area, & staff all masked & gloved & helpful. Dr. Ketover was excellent, thorough, & reassuring about my concern. Highest ratings!!!!
May 28, 2020
Great experience, Dr. Ketover is awesome.
May 28, 2020
Appointments are on time, the young ladies at the desk are expedient & professional. All the assistants are knowledgeable & thorough.
May 28, 2020
Everyone was Great! Quality Service, Friendly Staff.
May 24, 2020
Doctor and staff were very good!
May 24, 2020
In addition to your phone system sucking, the people on the line simply "ain't" the best. Not very courteous and sometimes down right rude. Plus, after having some sort of infection in my right eye, returning two weeks later for follow up, still infected, change of medication, but no follow up requested by doctor. I'm not a physician, but it sure seems that "standard of care" would sure call for a follow up.
May 24, 2020
Very professional and even amidst this current pandemic, clinic or offices were very clean , well-maintained and you felt like personnel really cared for your health.
May 22, 2020
Excellent staff with a safe a clean environment. Dr Ketover provides excellent crare.
May 21, 2020
Your online presence is comforting. I feel in good hands at the office. Everything is clean and calm.
May 20, 2020
Milauskas Eye Institute provides great service, great Doctors and great supposrt staff. Can't imagine going to anyone else.
May 10, 2020
Great Dr and Staff, during these difficult times, they gave me my Injection in my Eye right on time! THANKYOU
Mar 28, 2020
The office staff are very courteous and professional. The office is comfortable and pleasant. Dr. Ketover answers all my questions and explains things I don’t understand. I never feel rushed.
Mar 24, 2020
First of all, I am grateful to have a cornea doctor in the valley. I have been dependent on UCLA for nearly 15 years so meeting Dr. Kelly was wonderful for me. All personnel were cautious and considerate of my nervousness in being out in public.
Mar 20, 2020
Dr. Tornatore was very personable and thorough
Mar 18, 2020
I felt the doctor and staff were concerned for my Well being.
Mar 16, 2020
Felt good with my Dr. he was thorough and very patient. He answered all my questions. I will see him again.
Mar 15, 2020
Very friendly and very efficient staff. Dr Ketover very caring and professional.
Mar 13, 2020
Staff was very professional and courteous. Operation of the whole office appeared very efficient. Patients came in, were registered quickly, sat down and in a few minutes were called in for their appointments. Optical technician (title?) by the name of Coy was a delight - efficient as she conducted the tests on the various machines, explained things to me, answered all my questions. Same for Annnette.
Mar 13, 2020
Now I can see better thanks to Dr. Ketover
Mar 12, 2020
All personnel were friendly and helpful. Doctor was on time!
Mar 11, 2020
Dr. Kelly is great Dr. He has helped me with resolving my eye issue.
Mar 11, 2020
Had a very nice experience. The wait wasn't long and I was happy with everyone
Mar 10, 2020
I feel she was unprofessional, she did find the problem and fixes it. I did not know I should be using eye drops, and she said Everyone knows that etc.
Mar 9, 2020
Dr. Klair was professional and helpful. I wish I had gone in sooner, as this was related to an earlier visit. It would have been helpful if I had been told to look out for this result.
Mar 9, 2020
Extremely competent staff. Dr. Luu and Jim Hahn are excellent!
Mar 7, 2020
Very professional and welcoming organization
Mar 7, 2020
Dr. Emberland is the best, he answers all the questions I had, very informative
Mar 7, 2020
Met with RuthAnn in PreOp. She was so reassuring and very thorough. Pleasant expierence
Mar 2, 2020
Always receive great service.
Mar 2, 2020
Competent,courteous,friendly staff
Feb 27, 2020
Keto Ed is greatest. Austin Gibbons
Feb 27, 2020
Professional, friendly employees. Felt in truly capable hands.
Feb 27, 2020
I would recommend Dr Klair to a friend or colleague. She is a 10. Although the entire process was very effective, I cannot give a blank check to the Institute since I know nothing about the other ophthalmologists.
Feb 24, 2020
My appointment was moved to a later date because the medication intended for me was not available at the office to which I was directed.
Feb 22, 2020
The service was excellent and I especially appreciated Dr. Ketover.
Feb 22, 2020
As a tourist who randomly chose your institute, I was fit in to an appointment same day, and treated very well. In future trips, if I needed eye care, I would certainly call here first.
Feb 21, 2020
Felt well cared for. We enjoyed our visit with Dr. Luu. He was friendly, knowledgeable , and made us feel very welcome.
Feb 20, 2020
Friendly and professional
Feb 19, 2020
Rating. 5 Great Dr and Staff that gives my Eye injection
Feb 15, 2020
Competent efficient and totally professional in every way. Couldn’t ask for anything more.
Feb 14, 2020
Since this was all pre op, and measuring al questions answered
Feb 14, 2020
Every person at the Milauskas Eye Institute which whom I have interacted has been very professional and friendly. Particularly enjoyed Dr. Bart P. Ketover, who operated on my eyes.
Feb 13, 2020
Both my husband and I would recommend Dr. Klair and the Milauskas Eye Institute in Rancho Mirage. We will continue to go there for our eye exams.
Feb 12, 2020
I am very happy with the customer service anomy optometrist Brandon Luu O D. I had a great experience!
Feb 9, 2020
Great location, great service, really love what you guys do.
Feb 7, 2020
Very little wait time. Nice, professional technician. Clean, well equipped office. Dr Ketover is the best.
Feb 7, 2020
Dr Ketover is a friend and has cared for me for 18-20 years. Excellent Doc!
Feb 6, 2020
Marty Tornatore O.D. was very thorough and professional.
Feb 5, 2020
easy to make appointment, close to home, frendliness of staff, I like my doctor
Feb 5, 2020
This was my first appointment with the institute. I was impressed with the facilities. The person at the reception desk was friendly and helpful. The technician was very professional. The doctor explained what my problem is and I’m scheduled to go back for my next appointment.
Feb 1, 2020
Love Dr. Sarah Frasatto! She is always professional & kind. I appreciate the fact that she cares about her patients & will make sure they are well cared for!
Jan 30, 2020
Since Milauskas opened years ago I have been a patient. At request of several of the physicians I was seen at 4 of your offices.
Jan 26, 2020
Malauskas has exceptional very professional eye services.
Jan 25, 2020
I was made to wait one hour past my appointment time. Your scheduling department puts too many patients on the schedule. If the doctor gives each patient the required attention, the patents scheduled in the afternoon have to wait to be seen.
Jan 24, 2020
Friendly, professional , great exam ,
Jan 23, 2020
Dr Ketover is “the best”!
Jan 23, 2020
Friendly and welcoming front desk, great Tech support and reasonable wait with morning appointment.
Jan 21, 2020
Everything at this medical practice from the front office reception through the exam and exit process is A+++. The front desk representatives are knowledgeable, polite and helpful. The medical assistants( if that's the right title) are excellent at their job and pleasant at the same time. I have only visited with Dr. Klair, but my wife has seen Dr. Kelly, and both have great bedside manner, are extremely knowledgeable and conduct the exams in a professional and courteous manner.
Jan 20, 2020
I have received very effective treatments since my start of macular degeneration however, it took several inquiries from me to obtain any detailed description of my medical situation or the ongoing treatments required.
Jan 18, 2020
The doctor was very professional and knowledgeable about my condition.
Jan 18, 2020
I HAVE BEEN GOING TO SEE DR. KLAIR FOR A FEW YEARS NOW BECAUSE I HAVE GLAUCOMA. SHE HAS WORKED VERY HARD TO HELP ME MAINTAIN MY SIGHT AND KEEPS ME ON TRACK SO I DO WHAT I AM SUPPOSED TO DO TO HELP MYSELF. SHE IS ALWAYS FRANK AND STRAIGHT FORWARD ABOUT THE STATUS OF MY CONDITION WHICH IS ALL I CAN ASK FOR.
Jan 17, 2020
Service was very prompt. No waiting. Everyone was extremely friendly. The doctor was thorough and answered all my questions.
Jan 17, 2020
Excellent staff. Dr. Ketover is outstanding and has excellent concern for the patient
Jan 16, 2020
Dr. Ketover is excellent, warm and caring In addition to being professional
Jan 15, 2020
The Doctor was knowledgeable and had great bed side manner. He took his time to explain the diagnosis.
Jan 11, 2020
The Doctors at Milauskas are very skilled and knowledgable. Additionally, they are kind. I also think the techs supporting the Doctors are very good.
Jan 11, 2020
Dr.Sarah Frassato is fantastic! Very patient and thorough. Definitely recommend my friends to her.
Jan 6, 2020
Minimal time waiting to see doctor. Excellent service
Jan 5, 2020
Prompt and timely appointments...cheerful and friendly desk staff
Dec 25, 2019
My lastr visit was the quickest ever. Very little waiting around.
Dec 21, 2019
Fast, friendly, efficient! What more could you ask for?
Dec 21, 2019
punctual, efficient, quality time for questions
Dec 19, 2019
quick prompt and always professional dr frassato is great along with all other staff
Dec 15, 2019
A 2-1/2 hour wait for an appointment is too much for an older population. This debit could bee handled by competent management of time and personnel. It isn't fair, wither to patient or practitioner. Pleae review your organization of days.
Dec 14, 2019
Both my wife and I love Dr Kelly. He has a nice personality, and gives good, clear and non-technical explanations of our options and evaluations. And the whole Milauskas Rancho Mirage team is friendly, courteous and very helpful.
Dec 13, 2019
I have been a patient at Milauskas for many ears. I really like Dr. Klair, and I appreciate how efficiently the offices are run.
Dec 13, 2019
Dr. Ketover is just outstanding
Dec 13, 2019
Dr Kelly did what hoped to accomplish His demeanor and professionalism was at the top.highly recommended.
Dec 5, 2019
Have been a patient for over 20 years, obviously very satisfied with the care provided.
Dec 5, 2019
Dr. Ketover is outstanding.
Dec 4, 2019
Excellent service, including prompt check-in and minimal wait. Dr. Ketover is both professional and friendly and gives clear explanations. My annual examination provides reassurance that my eyes are healthy. I am confident that if/when I should require some treatment, the options will be fully explained.
Dec 4, 2019
Everyone in the office has a smile and is very effiicient!
Dec 4, 2019
It was a pleasant experience.
Nov 29, 2019
Staff are always efficient and friendly with thorough care.
Nov 28, 2019
Very professional and quick.
Nov 25, 2019
Excellent service, courteous, professional.
Nov 25, 2019
Dr. Ketover is always thorough in examining my eyes and answering questions. I always get a relaxed feeling from him as he takes all the time I need, never in a hurry. He's the best!
Nov 23, 2019
Very proffesional, friendly and very informative.
Nov 22, 2019
I love Dr Sutar, he's awesome.
Nov 17, 2019
My visit on November 12 was a follow-up visit with Dr. Marshak after he performed surgery to remove a growth on my right upper eye lid. He did an excellent job. I had no discomfort after the surgery. Everything feels fine.
Nov 13, 2019
Courteous. caring & efficient staff who are assuring during appointment. Excellent doctors.
Nov 9, 2019
Every appointment has been thorough and done in a timely manner. All technicians have been kind and caring.
Nov 8, 2019
Friendly, efficient, knowledgeable and professional!
Nov 6, 2019
They were very professional. My vision is corrected.
Nov 3, 2019
Clean facility, friendly courteous staff, and a professional doctor.
Oct 28, 2019
Such wonderful people all of you .
Oct 25, 2019
Once again Dr, Patrick Kelley was great!!!....I want him to preform my eye surgery ASAP.... Thank You
Oct 25, 2019
ALL the staff at Milauskas have always been helpful, polite and very professional with every visit I've had.
Oct 24, 2019
Excellent staff, professional and personal experience in my eye care
Oct 24, 2019
Nice facilities and appointments are handled on-time.
Oct 23, 2019
The dr. And staff at the facility were great. Very friendly and informative. I have seen different dr.s/service staff at various locations and they all were great.
Oct 21, 2019
Great friendly professionals
Oct 18, 2019
I cannot say enough about Dr Ketover. He is to me the best eye specialist. He has a great personality. I trust him very much.
Oct 17, 2019
very thorough exam , everyone friendly and profesional . exam moves along with very efficient use of time.
Oct 17, 2019
Everyone I dealt with has been very professional
Oct 12, 2019
Office employees are very professional. My only complaint is having to wait too long.
Oct 12, 2019
I am extremely pleased with Dr. Ketover’s knowledge and expertise regarding my vision care.
Oct 10, 2019
Staff members are welcoming in the reception area. The assistant, Coi, was very friendly and extremely skilled. She explained what she was doing and her technique was excellent. She was able to check my eye pressure without my usual reaction of drawing back. Dr. Ketover is excellent. He listens to me and understands my concerns. He is very reassuring regarding my eye health.
Oct 10, 2019
Long waits are an issue - took 2+ hours for appointment after I was told at reception that everything was on schedule
Oct 10, 2019
The wait was too long. But I understand that sometimes it cannot be avoided. I do find though that many times (too many) that in all the offices of Milauskas, the wait is too long.
Oct 10, 2019
I. Am very satisfied with Dr. Ketover, very good doctor.
Oct 9, 2019
Doctor Suctar is great; but Dr. Klair is not competent to service patients! I am blind in left. The first technician said my sight was 20/30 in the right. She also said that she had to dilate my eyes for the Dr. K's exam. She told me I would be Okay to drive home but would not be able to read until it wore off. Then DR. K did exam and asked me to read the chart. I could not focus the Chart's characters. At least ten people told me one does not try seeing the Chart on dilated eyes. So it appears that us your firm is really a Crap shoot!How disappointing this is.Because of Dr. K's incompetence I must now seek a second Opinion!
Sep 30, 2019
Dr. Klair is loved by both my husband and I. She has been for us at all times. She is a remarkable person and doctor and we were blessed the day we found her.
Sep 30, 2019
I am very impressed with Dr Kelley. Good communication skills.
Sep 28, 2019
I was catered to an treated very well at Milauskas Eye Institute of R.M.
Sep 28, 2019
Dr. Frassato is cordial, responsive and very thorough. She is real asset to your organization. Sincerely, Welton Whann
Sep 27, 2019
My last appt was uncomfortable. A male who said he was the assistant to dr. Ketover had a dismissive attitude. He would ask me a question and not listen to my answer and ask same quest again. He put his hands over the machine to look into my eyes and said, “do you want me to do this or get another tech?” I was not able to deal w his attitude because I was sick and my eye hurt a lot at that time, so I just got up and went out to front desk I tried to tell woman behind desk, who was compassionate what happened but I was too sick to wait for her to come back.
Sep 26, 2019
Very informative. Very easy to talk with and answered all questions. Took sufficient time.
Sep 26, 2019
Staff are always peasant and helpful. Appointments are easy to secure. All the doctors are willing to listen to questions and explain procedures thoroughly. Very happy with Milauskas!
Sep 22, 2019
Okay, so you're blowing through the Coachella valley and you want a cool place to rest your eyes, maybe have them tested. What's cooler than going where The Chairman of the Board would go? That's right, the Milauskas Eye Institute is the place for all the top hipsters of the area go. After you check in and out, your eyes are new-to-go. You'll be as cool as Dean Martin at the Flamingo in Vegas for sure!
Sep 22, 2019
Clerical and professional staff are always pleasant and efficient
Sep 21, 2019
Had a very productive appt. with Sarah Frassato, OD. Friendly, professional and communicated extremely well. I left feeling I knew my options!! Thank you
Sep 20, 2019
This is my 2nd visit to Milauskas and each time has been really good. I was greeted immediately and the check in was prompt and I was taken back to start my appointment right on time. The first person I saw was very friendly and asked how my day was going. And performed a couple initial test. Then I was taken back to see Dr. Sarah Frassato. She was very friendly and saw a an item or 2 that needed to be checked again and did this effortlessly. After the exam I was taken to order my new glasses and that also went very smoothly. Very easy checkout process.
Sep 19, 2019
Fabulous professionalism for all the staff and physicians we have seen. Thank you.
Sep 19, 2019
I waited 20 mins beyond my appointment time to be called back and 35 mins to see the doctor ... I was confused why I was getting another eye chart test when I was there for glaucoma test results ... the doctor explained it’s a liability issue but the staff doing it needs to be able to explain why rather than it’s just “procedure”.
Sep 18, 2019
Dr. Suthar was able to greatly improve the eyesight in my right eye at my first visit with him.
Sep 16, 2019
My initial visit was excellent. Dr. Ketover and all of the staff I dealt with. However, Ruth Ann was busy and could arrange my next appointment. Since then, I have encountered nothing by frustration. I've called called at least four times and no one ever picks up. They did call back twice and I was out both times, but the last time called, I was told someone would get back in about a week. When I expressed horror at that she promised to sent an "email" to Ruth Ann to have her call me. I'm waiting. Hope it's not a week.
Sep 13, 2019
Good and efficient office staff . Dr Ketover is kind , caring and an excellent physician . We
Sep 12, 2019
Great doctor and office staff
Sep 12, 2019
Very comfortable in your office environment: personnel and providers
Sep 12, 2019
You were a great help to me.
Sep 11, 2019
It is a first class operation with very professional and caring people
Sep 11, 2019
Dr. Frassato is very patient with all my questions and answered all of them.
Sep 5, 2019
Always professional and accommodating
Sep 2, 2019
Dr. Ketover is the best..have had great experience with him..hmp
Aug 29, 2019
I wouldn’t go anywhere else to receive quality eye care. The doctors are very thorough and always willing to answer questions.
Aug 26, 2019
My appointment was on time and went very smooth. Very professional.
Aug 24, 2019
Patient care and lack of waiting time were excellent.
Aug 24, 2019
Very much appreciated the manner in which I was treated by the staff Everyone was very professional and pleasant during my pre-op exam. I felt reassred and relaxed during my visit
Aug 23, 2019
Dr. Ketover was as always wonderful relaxed and knowledgeable The ladies that I saw were also friendly and professional.
Aug 23, 2019
I had a very pleasant experience we my husband and I were attended to before I appointed time the Staff were very professional Our Ophthalmologist Bart P Ketover M D was very Kind and professional
Aug 23, 2019
It is beneficial to make an appointment and to be apprised of changes.
Aug 22, 2019
No time to write comments
Aug 22, 2019
A great team for my cataract surgery as well as a fantastic surgeon Dr. Ketover.
Aug 21, 2019
As in my previous visits, the care provided is top notch. Dr. Klaire is a treasure of a doctor.
Aug 19, 2019
I would give him TEN stars if I could. I have already referred Dr. Ketover to SEVERAL people. I am extremely pleased with the professionalism and expertise he exhibits and the results that I am experiencing. He came highly recommended (word of mouth) and I see why. From the first appointment where I voiced my concerns regarding a previous doctor I had seen (from a different medical group) regarding the same issue, he listened, and his candor in his response elicited a great deal of respect from me. He is calm, confident and extremely skilled. I could NOT be any more pleased with him or the office!
Aug 19, 2019
My husband and I received professional and personal exams for a yearly checkup. My questions were answered with understanding and interest. I feel confident with my evaluation and discussion.
Aug 7, 2019
As always, Dr. Ketover is the best! He is my very favorite doctor of all time!
Aug 7, 2019
Staff ay pre-op were very informative and professional.
Aug 7, 2019
As always your doctors are punctual, professional and personable. It has always been a pleasure to deal with them.
Aug 4, 2019
Will be able to make an informed judgement after the operation
Aug 3, 2019
I love your place. The staff is very friendly and professional. The technicians are always helpful and competent. Plus, Dr. Ketover is an outstanding doctor. I would give everyone an A++.
Aug 1, 2019
With an issue that came up 2 days before we were to leave on a 3 week trip, you were able to work me into be seen by Dr. Leftover the same day, which was much appreciated.
Jul 31, 2019
I was taken in promptly and examined with virtually no wait. Also, it helps to get a good report.
Jul 31, 2019
Wait time was short and the staff and Doctor were friendly and professional.
Jul 26, 2019
Personally, very satisfied with online experiences
Jul 25, 2019
Last month I had cataract surgery on both eyes, two weeks apart. Dr. Maslin did both surgeries. She was always pleasant, knowledgeable, very thorough and wonderful to work with. I am very pleased with the experience and the results. The entire staff was a pleasure to work with. I will highly recommend Milauskas and Dr. Maslin to my friends.
Jul 25, 2019
My experience with Dr. Ketover & staff was excellent. I liked the prompt attention. I thought that their was checks & double checks to be sure that the correct lens was implanted.
Jul 24, 2019
I am very frustrated that I have been handed to now several doctors. Recently to Dr Kelly. I am frustrated that it doesn’t seem that the doctors have communication my case to one another. I have been struggling now for about a year with no resolution. Sadly not once has any of the doctors offered a referral to a specialist. I waited and waited for the “New” doctor to arrive. When he did. He thought I was there for dry eyes. I had to explain. Then today. He was very frustrated and told me that we need to redo the procedure and as it turns out it’s another month away
Jul 23, 2019
a 10+ !!!!!!!I am very happy with services rendered............. THANK YOU!
Jul 21, 2019
My experience was fine. And I see better.
Jul 19, 2019
Dr Ketover is the best eye dr I have ever been too. He is always calm, & pleasant & willing to talk about your questions & never tries to advocate for unnecessary tests. He is the example that all Drs should follow.
Jul 18, 2019
Dr. Ketover is absolutely the best - professional, attentive, kind and skilled. Crystal was thorough and professional as well.
Jul 18, 2019
Very Professional. I believe that I have the best doctor to complete my eye surgery.
Jul 17, 2019
Dr. Yuo is the best, he discovered the problem with my eyes where no one else had, I trust him implicitly...sometimes he is very playful, this time he was serious, and as usual right on...
Jul 13, 2019
Professional, efficient service
Jul 12, 2019
The doctor and staff are very knowledgeable and personable
Jul 12, 2019
Milauskas Eye Institute and the Doctors do a very thorough examination and are very professional.
Jul 12, 2019
I am so pleased with my surgery! The staff were all extremely nice and made me feel at ease .
Jul 11, 2019
I waited an hour, and left, as the Doctor never saw me
Jul 11, 2019
Doctor Ketover and Marczak are the greatest, supported by a great group of folks.
Jul 11, 2019
Very Good service! would like to see more MD's on staff
Jul 11, 2019
My husband and I are very pleased with Miauskas Eye Institute and would recommend you to anyone. Thank you!
Jul 10, 2019
Really liked Dr. Kelly - took time with me to explain what was going on. I never felt rushed - which is happening way too often with some doctors.
Jul 5, 2019
Terrific customer service . Friendly knowledgeable staff and very professional.
Jul 4, 2019
Dr. Ketover is outstanding!!!
Jul 4, 2019
very efficient office and Bart Ketover is a superb doctor
Jul 4, 2019
I've never been treated better by any doctor or staff than at Rancho Mirage's Miauskas Eye Institute. From check- in to check-out I was treated first class.
Jul 3, 2019
Caring professional staff who produced a great result! Seeing better than I ever have since my cataract surgery, thanks!
Jun 30, 2019
Dr Kentover is the best. I have bee
Jun 29, 2019
All the doctors my husband and I see are very knowledgeable and caring. Staff members are courteous.
Jun 27, 2019
It's very comforting to have a doctor for eye surgery you can trust.
Jun 27, 2019
I am unhappy that it now takes 2 visits to accomplish anything.
Jun 24, 2019
Asked to come in early but was never seen until my actual appointment time.
Jun 24, 2019
Service was very professional and I enjoyed meeting Dr. Ketover. He explained my upcoming cataract surgery which was very helpful.
Jun 22, 2019
I have been overwhelmed with gratitude with Dr. Klair for recognizing a very serious problem With my eye that could have eventually caused blindness in my eye. Also, Dr. Sutre confirmed Dr. Klair’s concern, and treated the problem with my eye. They have both been knowledgeable, caring, and professional. I am thankful for both of them. Also I would like to recognize the office staff for their expertise, Caring attitude, and professionalism. The office is clean and well appointed!
Jun 21, 2019
Prompt & courteous & reassuring medical servic
Jun 21, 2019
Dr. Ketover has been a wonderful supporter every time I had an appointment..........
Jun 20, 2019
Everyone is so helpful, pleasant,
Jun 20, 2019
So far I've been very satisfied with your care of my eyes - I have scheduled surgery for July 3 (first procedure) .
Jun 20, 2019
This is the second time I have been to Milauskas to get my eyes examined. Each time there have been major mistakes in the prescription.
Jun 19, 2019
Having a rare neurological condition that jeopordizes my vision means I must have quality eye care providers. I have found them at Milauskas.
Jun 19, 2019
I have always received good service and a thorough exam
Jun 15, 2019
Very prompt professional service
Jun 14, 2019
Dr. Kelly is a wonderful doctor who explained the entire procedure and followed through with the aftercare. He is highly professional and I will recommend him to all my friends and associates.
Jun 14, 2019
Provider addressed the clinical issues that were clear and concise. Provider involved me in my treatment planning
Jun 14, 2019
I have been very happy with the service. The staff is very friendly and always willing to help with whatever I need.
Jun 14, 2019
Very impressive equipment for measurements needed for cataract surgery
Jun 12, 2019
Professional, caring, efficient teamwork. It goes a long way and is appreciated.
Jun 8, 2019
This eye exam has been the best ever I felt in complete confidence with Dr Luu I will be a costumer tor ever !
Jun 7, 2019
Appreciate help in addressing my health care needs.
Jun 5, 2019
Dr. Bart Ketover has represented the organization in a most professional and caring manner, for more than ten years in my case.
Jun 4, 2019
Always the best. Professional, courteous and never rushed
Jun 1, 2019
Staff was friendly and competent and Dr Kelly was great....my husband made an appt. for himself with him.
Jun 1, 2019
Fast and friendly service
Jun 1, 2019
Waiting time in room was in excess of 20 minutes.
Jun 1, 2019
Dr Klair and the technician staff are the best. The institute is excellent and always on time or early. The patient’s eye problem is treated and the patient released very quickly.
May 31, 2019
Your office, staff an Dr.'s are awesome. A wonderful experience visiting your office. Thank you.
May 30, 2019
Too much driving to different locations for me.
May 25, 2019
This is not review. My email address has changed to: yoshimoriw@outlook.com. Please update your records. Thank you very much.
May 25, 2019
I could not be happier with the care provided by Dr. Klair.
May 24, 2019
The staff are all very professional, welcoming, and friendly.
May 23, 2019
I loved Dr Maslin, a very kind thorough physician.
May 22, 2019
Your office never runs in time and I feel like cattle being herded
May 22, 2019
very knowledgeable and friendly Doctors and staff
May 19, 2019
It is always a great experience, professional and friendly
May 19, 2019
I find the waiting time from your scheduled appointment time is excessive. I was over an hour from the time Of my apt before I saw the Dr.
May 18, 2019
The staff is excellent, and is friendly and reassuring. Ruth in scheduling is wonderful and helped me get a much needed appointment, thank you Ruth!!! Dr. Ketover is outstanding, I have a difficult situation with my right eye, and he calmly repaired the problem, and it was taken care of before I knew it!! I would highly recommend the Milauskas Eye Institute!
May 17, 2019
My visit was extremely pleasant. The tech who did my procedures had to deal with some challenges and she dealt with them with patience, Dr Kelley was phenomenal and I really appreciate his concern and assessment of my condition, He was caring and I felt it was genuine,
May 17, 2019
Very professional and knowledgeable!
May 17, 2019
The care by Dr Ketover is excellent and the assistants are extremely helpful .
May 16, 2019
I have been coming to see Dr. Ketovar for over 10 years now, he is very thorough, professional, caring. Cataract surgery 6 years ago went well, my vision is getting better and better. His staff takes time to listen and asks the right questions. They make an unpleasant situation seem like a breeze.
May 16, 2019
Paul Yo, DO did and excellent job doing my eye exam.
May 15, 2019
The Dr. is knowledgeable and the staff are very professional and helpful
May 8, 2019
Dr. Tornatore was amazing. This was my first visit with him. Very caring and extremely helpful with all my questions. Look forward to seeing him again
May 8, 2019
Nice facilities. Friendly optometrist. Thorough exam.
May 5, 2019
This was the best visit I've had to your facility yet. Dr. Kelly was so knowledgeable and detailed and informative. He is a great addition to your staff.
May 5, 2019
The staff is friendly, so that's why I would recommend Milauskas. I got an eye exam and while driving away realized I could hardly see. I should have been offered some shade screens for my drive home. They knew I came by myself. It was too late to turn around and ask for them, since I was down the road already. They have never offered them and I even asked the doctor if the dilation would last long, since I had to drive. Also, I think small cataracts should be taken care of now, not in 17 years! If affects my night vision and sensitivity to lights. I have to drive at night to and from work and I could get in an accident, since the car headlights and brake lights prevent me from seeing the road well, i.e., curbs, people in crosswalks, lines in the road, perception of distance, etc. Very dangerous and it doesn't make any sense to make the patient suffer and possibly cause an unnecessary accident or death(s).
May 4, 2019
My first time to see Dr. Kelly. He is awesome! I hope he stays there, they do have a fast turnover in doctors. I hope I know where he goes if he does leave.
May 3, 2019
I have been with your company for many years. The treatment that I have had all theses years has been excellent.
May 2, 2019
Dr Ketover and his staff has worked diligently over the 12 years I have gone to them meet the medical challenges confronting my eyes.I have the utmost confidence in them because of the professional skills and human kindness..
May 1, 2019
Procedure went well. Results not as good as I had hoped.
May 1, 2019
1. The first set of glasses were not my prescription but someone else. The person that rechecked my vision missed the fact I had cataracts. The doctor caught it and After my cataractsurgery, I was fitted for the office glasses with 3 focal areas, reading, computer and distance. When I tried to return them the oriental man argued with me(not appreciated) and told me to make a new apptmt with the refraction tech. After 3 months I still cannot work at my computer without headaches from the wrong prescription....again.
May 1, 2019
Although there is usually a Little wait time, the office is professional and the people are pleasant.
May 1, 2019
This time I am in more pain than before following procedure. There is more irritation than prior ones 3 days afterward. The eye is cloudier as the day goes on, I surmise, resting horizontal would be preferable to working the eye. I will try icing the eye at bedtime.
Apr 28, 2019
I have received care from four or five different medical professionals at Milauskas. The latest appointment was with Dr. Luu and he was excellent in all respects of his care. This is clearly the preeminent eye center in the Coachella valley
Apr 28, 2019
Your staff was pleasant and professional; the waits were short; the visit was altogether pleasant.
Apr 27, 2019
I always have a pleasant and professional experience with Dr. Bart Ketover & his staff.
Apr 26, 2019
I was very impressed with the quality of service I received.
Apr 25, 2019
Office staff was friendly and efficient. Wait time was reasonable.
Apr 25, 2019
Dr Maslin was very professional and completely thorough in her examination of my eyes. She explained everything to me to my satisfaction.
Apr 25, 2019
I was seen promptly, and the doctor was competent and communicated effectively.
Apr 25, 2019
The professional service was excellent. The facility at eh eye surgery center is dreary, unwelcoming, depressing, and the chairs in the waiting room are very uncomfortable. I would not want to go back there. Hire an interior designer. Facility at the Eye Institute was very nice.
Apr 25, 2019
The individual that inspected my right eye last monday at 8:A.M. at the Dinah Shore office was extremely efficient. Sorry, I forget her name.
Apr 24, 2019
Have been a patient for decades. Wouldn't go anywhere else.all the ophthalmologist s are skilled. Usually have a wait but worth it.
Apr 24, 2019
Always on time and wonderful staff
Apr 24, 2019
Efficient, caring staff / Dr Suthar is the Best!
Apr 22, 2019
Excellent staff, great service, wonderful doctors.
Apr 19, 2019
Awesome service. Dr Brandon was kind, respectful, and explain everything clearly.
Apr 18, 2019
Dr. Ketover is very helpful, as always. He is concerned about my visibility and I appreciate all his help. Your staff is kind and courteous and helpful as well.
Apr 18, 2019
Love my Dr. Maslin and the staff at the Milauskas eye institute are so helpful and friendly.
Apr 17, 2019
My only negative is that you kept me waiting 45 minutes past my appt. time for my first appt. I rescheduled because my time is valuable as well. I know under certain cercumstancesyou can't help being late, but it is not up to reception to apologise.
Apr 17, 2019
As always, my appointment with Dr. Ketover was great. Thorough, comfortable, and reassuring.
Apr 15, 2019
Dr Ketover is a very good doctor.
Apr 11, 2019
Everyone was very professional
Apr 10, 2019
The professional staff was outstanding, especially in their explanations. However after my exam I actually had to fight with the young lady at the desk to get a copy of my prescription. She told me my former one still had nine months on it and therefore I did not need a new one at this time. I paid for the prescription and don't think it should have been necessary for me to fight for it. I am surprised that the young lady at the far end of the counter, away from the door, was so argumentative.
Apr 10, 2019
Always a pleasure to see Dr. Ketover. I appreciate the exceptional care I always receive. I have been his patient since 2001.
Apr 8, 2019
Received no follow up call to schedule my cataract surgery as promised.
Apr 8, 2019
All of my experiences here have shown each department to be professional, knowledgeable, and take good care of me as a client.
Apr 5, 2019
Dr. Ketover exceeds expectations on every visit. At age 79 I see things clear both close and at a distance. He is supported by a professional staff.
Apr 4, 2019
Always easy to get an appointment, doctors and staff are efficient and pleasant.
Apr 4, 2019
I had to wait to long to see a Dr.
Apr 4, 2019
Friendly and professional
Apr 3, 2019
waited more than an hour and a half to meet with doctor, asfter my appointment time, which was made 4 months earlier! NOT ACCEPTABLE
Mar 27, 2019
I once was blind, now I see. No kidding! When I came Last December my eyes had changed dramatically. No worry. Their eye specialists are so comforting that I was consulted about a new technique for me. No matter. Their eye-team is so professional, I leaned back and the next thing I remember when they discharged me without feeling a thing. In handling your eyes they treat you like you are a part of the consulting team which is very comforting..
Mar 24, 2019
I have been coming to Milauskas since 2008 first with my father then for myself. We both always felt a kindness from staff and doctors. Dr Klaire is my doctor and I think the world of her. My father passed in 2017 two weeks short of turning 100.
Mar 24, 2019
Dr Claire is excellent and her staff is well trained.
Mar 23, 2019
First rate staff and doctors
Mar 23, 2019
Have been a patient for several years. Am forthright in my beliefs.
Mar 23, 2019
I've been a patient of Dr. Ketover for about 6 years and appreciate the care and service that has been provided. However, on Tuesday morning of this week, I had scheduled my semi-annual glaucoma pressures check-up for 10:00 a.m.. I arrived approx. 10 minutes early and was ushered in for the assistant's pressure reading approx. 10:15. Following this exam, I was asked to wait in the anteroom (8 seats) to see Dr. Ketover. At 10:50, I had not been called in to see the doctor and, as I had to leave to meet out of town guests, I told the assistant that I was, unfortunately, leaving, before my exam was complete. She was able to tell me my pressure reading #s from her exam. I think that this length of time to wait (and I had not yet been put back in an exam room) to see the doctor is fair to the patient. And, the anteroom seats (8) were full. It seems that this time period was over scheduled by the office? I never saw Dr. Ketover.
Mar 21, 2019
I was helped by a very competent doctor. She took her time and explained cataract options. I will be returning in 6 months for revaluation of issue.
Mar 20, 2019
Staff was friendly and did excellent exam. I felt like Dr. Ketover did a great job of providing alternatives to my situation.
Mar 14, 2019
Amazing experience as always...
Mar 14, 2019
I love the great professionalisms the staff has and friendliness
Mar 14, 2019
Eye exam was thorough and understandable. Highly recommended.
Mar 13, 2019
Entire expience has been calm and relaxed in spite of the knowledge someone is coming at my eye with sharp instruments.
Mar 13, 2019
Very satisfied with my care.
Mar 13, 2019
My pre-op visit to Milauskas Eye Institute was easy peasy! Everything about the cataract procedure was explained and costs were defined as clearly as possible. Overall a good experience.
Mar 13, 2019
DR. YHO GREAT DOC. SUPER FUNNY KIM WAS AMAZING AND JIMMY, COOL DUDE
Mar 13, 2019
waited a week defor i called three times to get a time for my caterac measurement appoitment
Mar 11, 2019
Much too long of a wait . I waited hour and a half to talk to doc for 7 minutes! You have to do better with time issues
Mar 6, 2019
Thorough exam. Friendly staff.
Mar 6, 2019
Minimal delay getting in for my appointment. Friendly staff. What more could one ask?
Mar 6, 2019
Very satisfied with service
Mar 6, 2019
How can I say thank you enough for the return of my vision.
Mar 6, 2019
AN EXCELLENT EXPERIENCE AND A LOVELY OFFICE.
Mar 6, 2019
Dr. Klair was pleasant but in a hurry. I will probably go back again.
Mar 6, 2019
I have been a patient at Milauskas Eye Institute for some time now and am more than pleased with their services. They are always welcoming and helpful at the desk. The technicians are professional, warm and supportive. I see Dr. Suthar for eye injections for AMD.... (scary), but he instills confidence. The procedure is relatively painless. Dr. Suthar takes the time to explain and answer question. He has a warm personality and is very approachable when you have concerns.
Feb 26, 2019
Great dr. Very knowledgeable , caring!!
Feb 25, 2019
Already recommended your service to a possible patient.
Feb 25, 2019
Love the location on Dinah Shore. The office is huge with nice chairs. Reservations times are closely followed and I just love it.
Feb 25, 2019
Friendly caring & efficient
Feb 23, 2019
The staff were friendly, professional and very helpful.
Feb 21, 2019
The best place to have your eyes taken care of!!! Everyone is friendly, and knows there jobs well. they make you feel very comfortable when gathering information. When Dr.Ketover arrives, he makes you feel you are his only patient. I would happily recommend Milauskas Eye Institute!
Feb 21, 2019
I appreciate the professional and timely care I received from dr ketover and his assistants. I know I’m in good hands with him.
Feb 21, 2019
Very helpful - Dr was great and really cared
Feb 19, 2019
Whether you only have eyes for her, or your eyes can no longer see her as she once was, this is the most convenient place in the valley to get rejuvenated with eyecare tailored to your needs. By the time you know how to pronounce their name, they will have discharged you into your loved one's arms with eyes that never leave her stare I'm not just dreaming. I so trust in their professionalism I'm not sure I want to reveal their location, you must simply trust your eyes with them.
Feb 19, 2019
Great place great service
Feb 16, 2019
Everyone was so helpful and polite and I love the fish tank
Feb 14, 2019
Dr. Tornatore is amazing. All tests done with professionalism and personality. Highly recommend!
Feb 14, 2019
Everything about this practice is five star. The front desk is exceptional, the medical assistants are knowledgeable and efficient, and the doctor (I only saw one) was excellent.
Feb 11, 2019
My experience at Milauskas is always wonderful. I don't live in the area, but I can't/won't even consider obtaining my eye care anywhere else. The waiting time is always acceptable. One of the really good things is the audio that explains all the parts of they eye and what they do and what conditions relate to each part.. It is very educational. Every physician there who has treated me is of the highest quality and never rushes with my exam.
Feb 9, 2019
Dr. Ketover is an excellent doctor. He gives you plenty of time, reassures you, and has a sense of humor. What more could you want in one of the top opthamologists?
Feb 7, 2019
Great service,friendly staff.
Feb 7, 2019
Every one is very professional and on time.
Feb 6, 2019
I liked Dr Luu very much. He was very patient and explained all my questions. I was very comfortable with him. Good thorough exam.
Feb 5, 2019
I like the Rancho office the best - very clean and orderly.
Feb 4, 2019
Frankly, while the doctors you have there are great, the way you over schedule appointments and create excessive waiting times is not acceptable.
Feb 4, 2019
Wonderful staff all around. Dr. Klair is the best. Friendly, helpful, knowledgeable, and soooo nice. This is the place to go!!! High recommend this office.
Feb 4, 2019
Treated courteously. Appointment time honored. Personnel efficient and thorough.
Feb 2, 2019
My doctor, Dr. Ketover, is absolutely the BEST. He stops and listens. He talks to me. He is THE BEST! The lady helpers too are all very inclined to help with anything I need, be it appointment changes, or anything else. I feel very fortunate to have this office and personnel ready to serve. THANK YOU!
Jan 31, 2019
Efficient and kind service
Jan 31, 2019
Everyone efficient, caring & pleasant!!
Jan 31, 2019
I am so grateful to know that I am good hands with Dr Ketover . He has been my doctor for nine years and is always there for me when I need him.
Jan 30, 2019
Called last minute because of itchy,watery eye. The woman on phone couldn’t have been nicer and I was able to see Dr Klair that afternoon.
Jan 28, 2019
Service is always great from the doctors & staff.
Jan 28, 2019
medical science is not an art, but a very serious science that changes a persons life. Mine has be changed for the better by a very knowledgeable scientist, that I will be grateful to for the rest of my life.
Jan 26, 2019
I already submitted a response
Jan 26, 2019
Excellent service, Dr. Marshak listened, did a procedure on both eyes and had very good follow up. I felt in very good hands.
Jan 24, 2019
The reception service was very professional and the Retnal Dr very informative and kind.
Jan 21, 2019
Dr. Luu, was very professional. He explained everything in great detail. Any questions that I had he answered with care. This is the kind of physician that everyone needs.
Jan 18, 2019
Staff members are always pleasant and knowledgeable, and work together to give the patient the best possible results. Dr. Ketover did my cataract surgery; he is kind, caring, listens to everything I need to discuss, as well as an outstanding professional.
Jan 16, 2019
Dr. Luu was great. Would recommend office to friends.
Jan 15, 2019
She's a good eye surgeon. She knows what she is doing. She's also kind and compassionate and a good listener. You couldn't ask for a better ophthalmologist.
Jan 14, 2019
Dr Klair is an excellent and competent physician.She has a lovely way about her and clearly explains in detail the results of her examination. I would recommend her without any reservations.
Jan 14, 2019
When you need an urgent appointment for the first time, you are accommodated in less than a week. With an appointment time, you can expect only the most convivial, professional treatment appropriate to this renowned institution situated for easy access.
Jan 12, 2019
The doctor that I had seem to be more interested in teaching his intern.
Jan 12, 2019
Dr. Luu answered my questions and concerns in terms the patient could understand. He listened. And he was patient and kind. I left with complete confidence in my new doctor.
Jan 12, 2019
very friendly and professional
Jan 11, 2019
Everything went smoothly from check in to ordering new glasses. Everyone was friendly and professional.
Jan 10, 2019
Dr Harry is brilliant, patient & kind.
Jan 10, 2019
Just OK. Waited 45 minutes for appointment. Needed more wait for glasses. Prices are high for even basic glasses.
Jan 9, 2019
DR JON EBERLAND IS SO PATIENT IN TRYING TO SOLVE MY PROBLEM. STAFF WAS ALSO VERY COURTEOUS.
Jan 3, 2019
Dr Klair was very knowledgeable with my medical condition and how it relates to my eyes. I appreciated her understanding my concern
Jan 2, 2019
Service is excellent except for a very long wait time.
Dec 25, 2018
All went well at my appointment...............
Dec 20, 2018
Amber was very nice and extremely knowledgeable and professional.
Dec 19, 2018
The doctor took time with me and explained in detail any questions I had.
Dec 18, 2018
Outstanding group of eye doctors.
Dec 17, 2018
Eye exam -- see comments at end of survey
Dec 16, 2018
Quickly take care of you,moving from different area's of checking eyesight!!
Dec 15, 2018
Doctor was not supportive. She was very rude.
Dec 14, 2018
Service and staff are excellent, keep up the good work
Dec 13, 2018
Very professional. Leading edge tools and procedures.
Dec 12, 2018
Very professional with an excellent personality
Dec 12, 2018
Excellent service. No issues. Wait time could be shorten
Dec 12, 2018
The office staff, attending staff and Dr. Lou were awesome.
Dec 12, 2018
The most recommended place for eye care in the Palm Springs area is Milauskas Eye Institute. I came from an established place in the Bay Area and knew immediately it was the place for me when I learned that one of the founders is an accomplished artist like myself. As a realist artist that made all the difference to me that I could trust them to perceive the forest and the trees always.
Dec 10, 2018
Dismissed me and husband with out NEXT MD token
Dec 9, 2018
My last appointment was with a very skilled Dr. and I was very pleased with his service.
Dec 8, 2018
Dr. Ketover is the best.!
Dec 7, 2018
Service was friendly and efficient!
Dec 5, 2018
Always a pleasure to visit with Dr. Ketover and the staff is professional and friendly.
Dec 5, 2018
Excellent Service , very professional , attentive . Answer all my questions . Very much impress with Dr. Ketover care .
Dec 5, 2018
As always, the entire staff at Milauskas Eye Institute are very efficient, professional and helpful, especially my surgeon, Dr. Ketover.
Dec 5, 2018
Knowledgeable staff. Easy Eye exam. No stress. Doctor is very thorough!
Dec 2, 2018
friendly, people and good doctors...
Nov 30, 2018
The tech was great. I wish I remembered her name. Also Annette who explained everything about the procedure was informative as well.
Nov 24, 2018
I was treated very Professionally during my two interviews in preparation for my Cataract Surgeries 11/29 and 12/13. ON Friday 11/23 I left the following Message for Ruth Ann:: I failed to mention during our interview I am scheduled to undergo MOHS Basil Cell Carcinoma Surgery by Eisenhower Dr Matinform at 3 pm Monday 11/26. The two Basil Cells are located 1) Upper right Forehead near the scalp and in line with the center of the right eye 2) the second site is by the right side of the forehead to the right of the first site. on the side of the forehead My message to Ruth Ann is asking if Dr. Ketover wants to proceed with my Left Eye 11/29 or reschedule the Surgery in light of where the MOHS sites are located. Please let me know which way Milauskas wants to proceed -- in the meantime I will begin my Pre Surgery Cataract Medications on Monday 11/26.
Nov 23, 2018
WAITING TIME WAS TOO LONG
Nov 23, 2018
Thank you so much for your support and help with my exams etc.
Nov 23, 2018
Received excellent service
Nov 22, 2018
DOCTOR IS VERY NICE BUT THERE WAS A VERY LONG WAIT
Nov 22, 2018
Staff including Reception was great. Very attentive with great customer service!
Nov 17, 2018
Very pleasant staff, liked the Doctor.
Nov 17, 2018
The staff at Milauskas are all very knowledgeable and efficient.
Nov 17, 2018
I have been with Milauskas for a number of years. Always, I receive the most detailed tests to determine the current status of eyesight. My doctor - Ketover - is outstanding. Thank you.
Nov 16, 2018
Great customer service, very efficient and wonderful time management
Nov 14, 2018
Appointments honored as to time. Tests thorough and professionally given. Staff knowledgeable and polite.
Nov 10, 2018
The office staff and technicians were excellent!!! Very friendly, patient, kind and caring!
Nov 9, 2018
I was treated politely and I trust the doctor.
Nov 7, 2018
I received on time, professional and personable service from Dr. Tornatore!
Nov 7, 2018
Excellent staff...friendly, efficient, very good assistant and Doctor.
Nov 7, 2018
My appointment was with Dr. Lu. He was awesome, friendly, professional and explained everything. I will definitely ask for him next time
Nov 4, 2018
Avery professional organization that is customer friendly
Nov 3, 2018
Found out bad news...but found the science and the doctors to fix it here!! Yaaa😄
Nov 3, 2018
great facility and love my doctor.
Nov 3, 2018
I was very satisfied with the courtesy and professionalism at the Milauskas Eye Institute.
Nov 1, 2018
Everyone was polite and answered all questions.
Oct 31, 2018
I have been pleased with Milauskas since 2014 when I moved to the desert full time. Appointments are timely and very efficient.
Oct 31, 2018
I’m waiting to see how this turns out. My eyes still hurt, water, etc. Hope they feel better soon.
Oct 28, 2018
Always a good experience and you don’t have to wait an hour before going in the back to wait another 20 minutes which is very nice!
Oct 27, 2018
My appointment ,as scheduled, was timely and the doctor took the time to explain results.
Oct 25, 2018
as always, Dr Ketover is superior and the Milaskas Eye Institute superb.
Oct 24, 2018
Great staff and a wonderful group of Dr’s make this office visit very pleasant. Although it can be crowded this only displays it’s popularity and reputation.
Oct 22, 2018
Friendly, professional, knowledgeable
Oct 20, 2018
I was attended to with respect, feel that my examination was completed by a qualified Optomertist.
Oct 17, 2018
Excellent service -- Short wait time and doctor was prompt and answered all my questions
Oct 15, 2018
Felt well cared for by Dr Murphy and team. I appreciate the immediacy of solving my dry eye condition and offering results oriented solutions personalized to my situation. I just moved here from out of state and I am happy to find the Milauskas Eye Institute.
Oct 13, 2018
Professional all the way. Comfortable atmosphere Positive experience
Oct 13, 2018
DR MURPHY AND STAFF MADE MY VISIT PLEASANT
Oct 13, 2018
I have a tough time keeping track of all the locations and sometimes need to be flexible with my schedule in order to see specific people.
Oct 10, 2018
went in for my yearly service it was quick and very pleasant my friends and i all go here keep up the great work see ya next year
Oct 8, 2018
Every one there is extremely helpful
Oct 8, 2018
the wait was longer than normal, but I understand delays happen....
Oct 5, 2018
Great experience, friendly staff, very satisfied.
Oct 5, 2018
The staff is professional and warm. Dr Ketover is the best!
Oct 4, 2018
Dr T. Was very personable. Other than the wait to see the lady regarding purchasing glasses Very Good
Oct 3, 2018
Courteous and professional in every way
Oct 3, 2018
Dr Forrest Murphy is a very friendly and compassionate doctor
Sep 29, 2018
Very efficient, friendly office.
Sep 28, 2018
always excellent doctors and technicians doing their job.
Sep 28, 2018
I depend on my Doctor, he is my life support, I'am trying to figure out my status, very seldom do I need anything, I'm very much in control, except once in a great while, if I get something I don't know how to handle and I need advice or reassurance and it's nowhere to be found. Perhaps a nurse, who is in the know could answer patients fears and relieve the Doctor of that task. The AARP has a helpline 24 hours a day for there patients.
Sep 28, 2018
Everyone is the office is so polite and professional
Sep 26, 2018
everyone was very professional and treated me with respect. I trust dr.Klair that much, that I asked her to perform my katarakt surgery on both eyes.
Sep 24, 2018
I trust Milauskas with my eyes. That is the highest recommendation I can possibly give.
Sep 22, 2018
Office is cleaner than others I've been to. Friendly staff.
Sep 17, 2018
Excellent care and well trained staff.
Sep 15, 2018
This office runs on time (**or very, very close) and all the staff smile, are courteous and prompt...they are not on their personal phones....and they all speak with clear, concise, voices!!
Sep 13, 2018
Always friendly office staff. Dr. Frassato's exam was very thorough and results of exam explained. I never have to wait long for my appointment, and nobody rushes me out Outstanding!!
Sep 8, 2018
I was seen the same day and the doctor was professional, very friendly, and she made me feel very comfortable. She took care of my problem and am so pleased with all staff that I was in contact with. Thank you very much!!!
Sep 8, 2018
The wait was too long. You were short staffed. Dr was not very helpful. And was rather flip about my concerns.
Sep 7, 2018
Great professional people
Sep 6, 2018
I have been to many of the Milauskas offices and they are run very efficiently. The staff are knowledgeable and helpful.
Sep 3, 2018
Knowledgable staff and timely with appointments...minimal waiting
Sep 2, 2018
Fast, thorough, professional.
Sep 1, 2018
Courteous staff, prompt appointments, excellent doctors
Aug 30, 2018
Dr. T. Was kind and caring. I felt like he was very thorough.
Aug 29, 2018
Dr. Forrest Murphy was excellent as well as Frankie and Nikki. Great Care this time.
Aug 25, 2018
All staff I saw were very professional and attentive.
Aug 23, 2018
Excellent care.....Dr Ketover is so caring and always make me feel secure.
Aug 23, 2018
I waited a long time in the reception area
Aug 22, 2018
This was an annual visit for general exam and refraction, both of which were performed professionally, punctually, and expeditiously.
Aug 20, 2018
Most of the staff have been excellent. There was one instance, (though only one) so I have to be fair. A few days post surgery I had excessive bleeding from one of my eyes. I called the office in a panic and was asked if I could hold. I said "no" and was put on hold anyway with my eye bleeding.
Aug 18, 2018
Milauskas offers the absolute best eye care.
Aug 18, 2018
Efficiently run office and well-trained personnel.
Aug 16, 2018
It was a very exact exam. It was a pleasure to have someone listen to me. Thanks so much
Aug 16, 2018
I really enjoy Ruth Ann and feel like she has my best interests at heart.
Aug 16, 2018
Timely appointment, was able to get in for emergent issue, treatment was thorough and issue is on its way to resolution.
Aug 16, 2018
We are & have been pleased with everything regarding Milauskas. Institute from our first experience there..with all of the staff & especially Dr..Ketaver..he is the greatest. thank you all.
Aug 15, 2018
I like this office better than any of the others. They are quicker and cleaner and it is a pleasant atmosphere.
Aug 15, 2018
My appointment was completed in a timely fashion and the service provided was excellent.
Aug 15, 2018
Good accommodation and good treatment to the patient.
Aug 13, 2018
Dr Murphy listened to my problems with excessive dry eyes. He confirmed what 2 other eye drs had concluded. Dr Murphy's attitude was very pleasant.
Aug 11, 2018
Very professional staff. Dr Murphy quite competent.
Aug 9, 2018
I received good courteous and professional service and eye examination.
Aug 7, 2018
I had Lasik surgery in 2014. I absolutely love it! Everybody I have encountered, doctors, assistants and front desk personnel have been so very friendly!! I actually enjoy coming for my eye exams because of this. I normally go to the Palm Springs office for my annual exams, but because of short notice, we live out of town,there was a cancellation and I was seen at the Rancho Mirage location. I was very impressed as always! I thank each of everyone there for all they do for all of us!!!
Aug 6, 2018
I always have a good experience at Milauskas. Everyone is always pleasant, helpful and professional. Dr Ketover is the best.
Aug 2, 2018
Professional and a nice setting.
Jul 30, 2018
I am always taken care of very well everyone is professional and friendly, which I like
Jul 30, 2018
women at front desk did not do homework on eye med,said lens was covered I asked 3 times am I able to get lens on insurance they said ,yes came back , every two years.is what it is. made a trip waste of time. and gas . I went to costo .
Jul 29, 2018
A perfect 10 from beginning to end! Thank you Dr. Ketover and staff! So happy with my eyesight! Sincerely yours, Mrs. Jeannette Kodama
Jul 26, 2018
Always receive excellent care from Dr Maslin & staff
Jul 25, 2018
What a great staff! The girls at the desk were sweet and joked around with me... the office assistant who helped the doctor and gave me the eye test ( hate that I cannot remember her name) was extremely knowledgeable about all aspects of testing and eye diseases. I was so impressed with her. The Dr was kind and friendly....she gave me a good report so I left elated and laughing...Thank you for hiring quality people....
Jul 23, 2018
I already did this...Dr. Yuo is the best....
Jul 21, 2018
I was well satisfied with my report. She did a very good job.
Jul 18, 2018
Everyone is always helpful and professional explaining and answering any questions.
Jul 16, 2018
I'm having my surgery tomorrow & I am feeling very confident. Your office is very organized & supportive. I know I am in the right hands.
Jul 15, 2018
I sat for almost an hour and was the 3rd person in line. They totally forgot about me. The assistant who took care of me was excellent along with Dr Suthra
Jul 14, 2018
Dr. Bart Ketover is one of the finest eye doctors I have ever visited. Thanks to him, and to the Milauskas Institute for the Service.
Jul 12, 2018
Every person we met from the time we entered the building was very professional, helpful and friendly. All questions were answered thoroughly.
Jul 12, 2018
Wait time is fairly short. Very friendly place to be. Did not feel rushed.
Jul 11, 2018
I wouldn't trust my eyes to anyone else. Everyone is friendly, professional, and thorough when it comes to exams, glasses and contacts.
Jul 10, 2018
Best service and great care!
Jul 10, 2018
Everyone was very accommodating and it's greatly appreciated
Jul 6, 2018
The office staff is always great.
Jul 5, 2018
Staff and Dr. Ketover very helpful and very professional
Jul 4, 2018
Very pleased with the service I received especially when ordering new sun glasses.
Jul 2, 2018
I called for an emergency appointment because I had pain in my right eye--which I thought was from being hit in the eye with a volleyball. The staff was excellent about getting me in the same day. I was seen by a doctor I'd never met before, who did not introduce herself (I still don't know her name]. This doctor told me that the pain was not from an injury but from calcium deposits on my eye. I had had this problem before and another doctor had simply scraped them off. This doctor decided instead (without explaining why], to use an ointment to dissolve them. She said she would call the prescription into my pharmacy and immediately left the room without giving me an oppotrunity to ask any questions. When I tried to pick up the prescription, the pharmacy said that it had arrived with self-contradictory instructions and they could not issue the medication without clarification from the doctor. Three days later I am still without the medication because because I cannot get confirmation that the doctor has sent the clarification and the pharmacist--according to the recording at the pharmacy--is not available to assist me. My eye still hurts.
Jul 2, 2018
Wow! Everyone at Milauskas was so helpful from the front desk to the medical staff and the billing staff. Everything was explained in detail and all questions answered every time. Thanks to Dr. Klair and the tam.
Jul 2, 2018
Friendly, competent, and efficient staff at all points of interaction.
Jul 2, 2018
the staff was great, very pleasant and helpful.
Jul 1, 2018
Love Dr Klaire and her amazing staff. Wish I had the money to have my right eye done Maybe by November Thank you all
Jun 30, 2018
Professional staff, pleasing environment. I feel very comfortable with Milauskas providing for my vision needs.
Jun 28, 2018
Great experience , thank you Dr Murphy
Jun 23, 2018
very grateful for my eye care
Jun 21, 2018
It was nice of the staff at the Palm Desert Office to refer me to my regular Dr who was in the RM office the day of the visit, also nice of them to arrange for me to be able to see someone that day. Thank you,
Jun 21, 2018
I had to call the office to change an appointment. I was left on hold the first time for more than 15 minutes and then disconnected. The second time I was left on hold for 12 minutes before I hung up and redialed the number. I had to suffer the indignity of listening to several minutes of recordings about how wonderful the office is each time I called. If it were not for the confidence I have in Dr. Ketover, I would have hung up and never called back. You might consider hiring more people to answer the phones.
Jun 21, 2018
Friendly receptionist, Dr's assistant was very professional, and again, the Dr. was very good and friendly.
Jun 21, 2018
Staff and most of the doctor's are helpful and understanding on what problems a person may have.
Jun 19, 2018
All the staff performed in a professional manner. My questions were answered in a concise and accurate manner.
Jun 18, 2018
Friendly, professional, and a great experience.
Jun 16, 2018
Very professional and caring visit was done on timely matter
Jun 16, 2018
the recent appt was good - MD listened, interested and appreciated the extended time. My chief complaint is NOT with him at all but with the frustration is getting appts and providing up front information from the front desk. I ordered specialized contact lenses that cost over $1000 and when they arrived I was informed it would be 4 weeks before I could meet with the MD for a fitting to determine if they are correct! This is unacceptable considering the lens is a daily requirement and no guarantee the fitting will be correct. I've never experienced a delay this long for any contact. Either hire more MDs or tell patients ahead of time about realistic timelines. unacceptable practice.
Jun 16, 2018
Very professional. I made the appointment the same day as I saw the doctor. Efficient.
Jun 13, 2018
Very friendly and knowledgeable staff!
Jun 11, 2018
Everyone from the doctor to the front desk personnel very professional and courteous.
Jun 9, 2018
excellent service very friendly best in valley
Jun 8, 2018
Dr. Ketover is the best! Support staff are excellent in performing their duties.
Jun 8, 2018
Dr Klair and her staff are wonderful! Professional and knowledgeable, great to work with!
Jun 8, 2018
Dr Ketover is the most professional, knowledgeable opthamalogist in the area. He is kind & listens to my concerns & has a calming affect with every visit.
Jun 7, 2018
Very professional service
Jun 6, 2018
Clean office, very knowledgeable staff.
Jun 2, 2018
Every single person that I encountered on my pre-op visit to the Ranch Mirage office was friendly and Professional.
Jun 2, 2018
The team of women, an apprentice (?) who was extremely knowledgeable and professional and her supervisor explained each part of the procedure to me. I was impressed with the questions asked to complete the history update......and I only had to wait 5 minutes this morning.
May 31, 2018
Everyone is so nice and polite and greets us with a smile. Thank you.
May 29, 2018
This office is wonderful. Very welcoming and friendly. Dr. Klair is the nicest doctor. Warm and a great doctor. I trust my eyes to her care. She too is friendly and just so nice. If you want an optometrist or opthamologist, this is the place to go. Two thumbs up! 👍👍
May 28, 2018
Very good service. Ruth Ann was very helpful. Very thorough.
May 25, 2018
I had eye lid surgery six days ago. And the success of the out come is still in question. The doctor spoke in such a soft whisper that I left not sure I fully understood my follow up instructions. But I left thinking , oh well I could use my own good common sense. And would probably be okay. I did have some questions that I couldn’t understand his answers as he was speaking in such a LOW whisper! The doctor and the staff dont have to be my best friend. Just give me the facts in plain English and I’ll follow the instructions to a tee. And I do expect them to be knowledgeable,efficient, honest and professional. Before I left the operating room the attendant wanted me to please send in the review card form that was in my bag of supplies to take home. I told her I would look at it when my eyes stopped being blurry and I could read.
May 25, 2018
This is for my appointment 5/22/18. Appointment was made the day before due to some changes in vision. Appointment time was 9:40. At 10:40 I went up to the desk to see if it would be much longer. They seemed confused that I had even checked in. Within minutes I was called back by the technician. Had testing and dilating done then finally saw Dr. Ketover who seemed upset that I had waited so long. Visit went well after that and he was able to get me in on 5/24/18 for small laser procedure. He is absolutely great,
May 24, 2018
The first part of the exam went fine. Kind friendly person. Next the doctor...very cool seemed to be disinterested in anything about me visionary problems that I brought up. I Had to ask at the end, what did she find. Her reply was that I had already seen the Kaiser ophthalmologist and he answered my questions. I felt that I was paying for her thoughts. She acted like I was taking up her valuable time. Then gave me a fifteen second summery. Obviously, I was irritating her. unacceptable. It got more irritating. I had to ask for the person who fits you with glasses. He seemed inept with the computer. He couldn't find the info he needed and he wanted to blame me as I couldn't tell him my social. I told him I had been coming there for years and my info should be in the system. Everything seemed to irritate him. He started lecturing me about my glass lenses. This is my choice, back off. He didn't want to print any of my info for me. He did and for the first time I left you office dissatisfied. I think you have outgrown your caring about your patients.
May 22, 2018
Great service. Everyone took the time to get things done right the first time.
May 21, 2018
thorough exam easy for me to understand results. Staff always friendly and helpful. Anticipate my needs and answer my questions thoroughly. I was seen early because I arrived early. Thanks!
May 21, 2018
I waited very short time. Doctor was friendly and professional.
May 19, 2018
great experience...as always
May 19, 2018
I have been with Milauskas for years. Wouldn't go anywhere else.
May 19, 2018
Excellent clinic,very professional
May 15, 2018
best eye doctors in the desert
May 12, 2018
They take very good care of you here. Check in procedure is quick and welcoming. Waiting time was minimal. Technicians are helpful. I cannot sing the praises enough for Dr Suthar.
May 12, 2018
On time and very helpful and easy to understand diagnosis.
May 10, 2018
Everyone was nice and professional, but the long wait to see the doctor was annoying.
May 3, 2018
Comfortable surroundings, excellent staff, wonderful doctor-patient care.
May 3, 2018
Family members have had good results in the past.
May 2, 2018
Always good service there
May 2, 2018
This was a great experience, everything is very organized, staff is polite and very respectful. Dr. Masline is very knowledgeable and very patient.
Apr 30, 2018
Very thorough. Understand your concerns and zero in on your immediate needs with easily explained explanations and courses of action.
Apr 30, 2018
I have always been treated very positively by all Milauskas staff. They take the time to answer any questions and provide good followup. Procedures are thoroughly explained. I would recommend Milauskas to family and friends.
Apr 26, 2018
Great service Awesome docs especially Dr. Ketover and Dr Marshal
Apr 26, 2018
High quality exam on time and very helpful.
Apr 26, 2018
Dr K is the best bar none!
Apr 19, 2018
Efficient, pleasant and understanding
Apr 18, 2018
Great people working there. Everything went smoothly
Apr 16, 2018
Waiting room was packed when Inarrived so I was worried about how long I would have to wait. Well, I was pleasantly surprised when I was called in to see the doctor at the exact time of my appointment. As always, I was treated with complete professionalism.
Apr 16, 2018
Second eye exam at Milauskas. First was done properly and couldn't use it. 6 months later, they got it right. Friendly staff!!
Apr 14, 2018
I was disappointed this time
Apr 12, 2018
A very pleasant, well organized business. Employees are very professional and know exactly how to perform their job. The Opthalmologist was Dr. Ketover who is absolutely the best!
Apr 12, 2018
Good service, on time, very likeable people!
Apr 12, 2018
Very professional, convenient and pleasant.
Apr 8, 2018
I’m not exactly certain what you mean by “online presence” which makes it somewhat difficult to answer this question. However, if what you’re asking for is a review that may appear on your website, that can easily be done. My overall experience at Milauskas in Rancho Mirage was highly professional indeed, from the friendly, courteous, and timely first greeting, to the initial eye exam conducted by the technician, not to mention the level of concern Dr Murphy displayed upon learning about my current health condition. All in all, my entire experience there was a pleasant one and I would not hesitate to recommend Milauskas to a friend of mine.
Apr 7, 2018
Wonderful service! Amber and Ruth Ann were very helpful, and explained everything that was going on. What a great place!
Apr 7, 2018
Very friendly et efficient people Thank you very much,you are all Wonderful
Apr 6, 2018
I enjoy going Milauskas for my eye exam and glasses. Much more thorough exam and better quality optical department.
Apr 5, 2018
Dr very informative & took care of me & problem very quickly!!!
Apr 4, 2018
Staff and drs nice but 45 min past due wait for my apt. I was on time for
Apr 4, 2018
Everyone at the Institute was welcoming and helpful. I did NOT feel i was on an assembly line. I felt cared for and listened to. The wait was minimal, waiting area comfortable with magazines and educational video
Mar 31, 2018
I had the most wonderful doctor and surgeon, Dr. Ketover. I had surgery on a Monday morning and when I took the bandage off at 1pm I could see everything for the first time in a very long time. I have missed the details of my everyday life. I now pay attention to all the beautiful details in everything I see. I am so grateful to Dr. Ketover for restoring my vision.
Mar 29, 2018
I have been a patient of Dr. Ketover for many years and have recommended him and his practice to many others. Just excellent!
Mar 29, 2018
I enjoyed the high level of professionalism across the staff. I felt confident in the treatment regime and the overall service provided. thanks
Mar 24, 2018
Fast, thorough, efficient and professional
Mar 23, 2018
The young lady who checked my wife,s eyes was great—- Dr K is always super—
Mar 22, 2018
Appointments are easy to set up, and staff are very helpful and obliging. The doctors have all been very educating during my appointments and my questions have been answered with rationals that are easy to understand.
Mar 22, 2018
Just like every other Milauskas office that I visited Professional, knowledgeable and friendly.
Mar 21, 2018
Dr. Klair has always been informative and clearly explained any and all questions. She has also given me some tips on WWII information. The wait times have always been well within reason.
Mar 19, 2018
All of the people I had contact with were very pleasant and helpful.
Mar 19, 2018
Great service from the staff.
Mar 19, 2018
Wonderful care and facility.
Mar 17, 2018
Dr. Murphy & the staff were all excellent
Mar 17, 2018
Easy to use fast informative
Mar 14, 2018
Dr Ketover is wonderful. Both my husband, Dan, and I think he is an outstanding doctor.
Mar 8, 2018
The staff made an appointment available for me on short notice with Dr Klair.
Mar 6, 2018
Need to return for two Drs a bit inconvient
Mar 6, 2018
This was a visit to Rancho mirage office and it was much more personal then la Quinta. I appreciated the service at this office.
Mar 4, 2018
very confident in the doctors
Mar 3, 2018
I had to wait one hour and then another 1/2 for a 5 minute visit.
Mar 2, 2018
Do away with sign on the clip board upon arrival. Patient care do today is about personal service. There are much better ways to greet patients. Your approach sets an impersonal tone at the beginning of the visit and reduces your scoring on patient experience! When doing a vision field test, the tech did not lower the eye glass holder. I suggested it and she said oh yes. This could invalidate the results. Had I not have had this on numeous occasions I would not have know. Health care is about patient experience. Asking patients seen in Palm Springs to travel to Rancho Mirage for your convenience of equipment and staffing is totally unsatisfactory. All services should be one stop, this is health care today! Had I not started and known this, i would not have come to your center. Will advise my Primary Care Doc for future referrals to advise patients and you should advise new patients on initial appointment. It is EXTREMELY INCONVENIENT and does not follow generally accepted health care practices for this type of routine eye testing. Work with EMC to get EHR access.
Mar 1, 2018
Dr Mislin was great. She worked with me during the eye problem I have had since October
Feb 28, 2018
VERY GOOD VISIT. THE DOCTOR INFORMED ME OF SOME PROBLEMS I HAD NO IDEA WE RE PRESENT. I WISH I HAD COME SOONER.
Feb 28, 2018
Dr. Murphy did my LASIK surgery. He is professional, friendly, and inspired and earned my trust in him. All of the staff are organized, friendly, and knowledge. Facility is very clean. LASIK was not something I chose to do lightly. It was a big decision for me. So glad I did my homework and, based on that, chose Milauskus. Most importantly, I love the results! Incidentally, because I have astigmatism in addition to being farsighted, I chose monovision which made it possible for me to forgo glasses even for reading.
Feb 24, 2018
The ladies did an outstanding job with the examination and explaining what to expect.
Feb 23, 2018
everyone was friendly and efficient. but, best of all they were on time.
Feb 23, 2018
The Milauskas Eye Institute is convenient, convivial in every way for newcomers from the Bay Area. I am impressed with their professionalism and immediate concern with my eye condition prior to receiving my prior medical history at hand. I have every confidence in their support and care.
Feb 22, 2018
Your "A" Team of Amber and Annette were outstanding
Feb 21, 2018
I like the RM office the best. Some of the others are a little outdated. The staff are always helpful and courteous.
Feb 19, 2018
Attention to my problem was first rate.
Feb 18, 2018
Annette was wonderful in suggesting solutions to my concerns regarding my recently developed vertigo. Thank you, Annette.
Feb 16, 2018
The entire personel is friendly and very knowledgeable and are there to help you. One never feels rushed nor frustrated with the staff members.
Feb 15, 2018
Dr. Murphy Was through, friendly, and gave me the information that I need to solve my issue. He also washed his hands, which some of your doctors do not!
Feb 11, 2018
I found this office to be very professional and prompt.
Feb 10, 2018
Sorry to here you have moved to a Tier 2 for Eisenhower employees. I will need to find another provider. Thank you for the past service.
Feb 9, 2018
I had a very good experience. My appointment went smoothly.
Feb 9, 2018
Dr. Ketover is the best. He is soft spoken and warm and I don't even feel nervous when i am in his office. The whole office staff is very friendly and courteous and professional.
Feb 8, 2018
Great personalized service.
Feb 7, 2018
I always have a great experience, when they schedule an appointment for me I’m there on time, they call my name, I get seen by the doctor then I’m home before you know it, I love it.. thank you
Feb 4, 2018
Just playing outstanding all the way around
Feb 2, 2018
I have a patient for a long time and will continue to be as long as dr. Ketover is there. Thanks
Feb 1, 2018
Very professional office and staff.
Jan 31, 2018
Very comfortable at all my tests & Drs follow ups. Professional & courteous staff.
Jan 31, 2018
Liked both the person who did the pre exam work and the Dr. The after exam sales thing was new and OK. That gentleman was very knowledgeable and easy to talk to. Front desk folks were friendly and courteous.
Jan 31, 2018
Professional staff and very relaxing atmosphere.
Jan 30, 2018
Excellent care by Dr. Maslin.
Jan 28, 2018
Excellent service from front desk through my entire appt
Jan 28, 2018
Dr. Yoh was very nice, friendly and personable. The eye exam (and the contact lens exam, which was my primary reason for the appointment) went quickly. I felt the actual vision testing (the section where he slips different lenses into the machine and asks which is better, #1 or #2, for example) was rushed; sometimes I didn't really get a chance to decide which of the lenses was better. I wonder if this is because Milauskas sets appointments short? I do recall having the same feeling the last time I came in for this exam (with another doctor, I don't recall her name). Not really a complaint, as long as the contact lens prescription works.
Jan 28, 2018
Not only is the staff friendly and efficient, and of course my doctor. Dr. Murphy is very professional and gives you all the answers to your questions. I love your online presence.
Jan 27, 2018
Staff was very polite and well informed
Jan 27, 2018
Everyone was friendly and professional.
Jan 27, 2018
I have been very happy with your business. people were very nice and helpful. Dr. Murphy recommended cataract surgery and that I would be contacted by that counselor for further discussions. my appt. was nov. 30 and to date I have not heard from her. I called and left a msg. and no response!
Jan 26, 2018
I like the fact there are so many professionals who are part of the company that there is very little wait time to get an appointment. Plus, La Quinta is open Saturdays.
Jan 26, 2018
The clinic is always outstanding. The staff and Dr. Ketover always treat me like I was someone special. Patients appreciate that extra touch of concern and help. Thank you.
Jan 25, 2018
There are several things that are paramount in a professional organization: 1) Friendly staff. 2) Getting in to see a professional without a great deal of time in the waiting area. 3) Having a staff that seems more than willing to answer questions. On these three factors you score exceptionally high.
Jan 24, 2018
Great doctors, staff is courteous and professional and everyone is on time or close to being on time.
Jan 22, 2018
I like the surgeon - he answered all my questions. The eye tech that brought me back was very helpful as well.-I liked them both.
Jan 21, 2018
The visit was very good however I later found that I had questions unanswered.... should I continue leaving my contacts lens out for the next week until cataract surgery? what time schedule goes with putting drops in the eye four times a day? and, my prescriptions were sent to the wrong pharmacy.
Jan 21, 2018
I was very pleased and impressed by my whole experience !!! Very professional crew you have. I felt like I was well taken care of.. thank you 👍
Jan 20, 2018
Have had very positive experiences on all visits. Dr. Roth is very thorough and explains what he is doing. The personnel in the eye glass are very helpful and patient.The visit is professional and stress free
Jan 20, 2018
Specifically Dr. Murphy = 10
Jan 19, 2018
Little wait time and very nice Dr.
Jan 17, 2018
Excellent service, courteous staff, professional doctors, very clean facility. No wait time, staff was on schedule.
Jan 16, 2018
In the office, you walk into a very cheerful and friendly atmosphere on part of the receptionists. Your appointment is quickly confirmed, and the wait to see the doctor is not bad.
Jan 15, 2018
Fast, courteous reception, assistant & staff. Excellent Dr. Forrester Murphy.
Jan 13, 2018
I have been a patient at Milauskas for over 17 years, as well as other family members. We have all been treated with great professionalism and courtesy, and we have never felt rushed and had issues explained in detail. I feel that my vision care is in excellent hands.
Jan 13, 2018
My Dr Klair is the best; precise, knowledgeable and wonderful, she cuts to the point with an exacting diagnosis, prescribes treatment clearly...and you are on your way.
Jan 13, 2018
I enjoyed my visit with a very professional and caring doctor. I have had 4 other doctors as a patient (due to turnover) and found that this visit was the best in eye care that can be found.
Jan 11, 2018
Your staff is kind, compassionate and helpful. Dr Frassato listened to me and that doesn't always happen with many doctors . Keep up the good work!
Jan 10, 2018
My visit at dr. Murphy’s office was very pleasant. I went so that I could sign papers to get ready for my cataract surgery and Ruthann was pleasant and professional as always. I’m so thankful I have such a great place to go for my eyes.
Jan 8, 2018
I have previously been going to the La Quinta location and always had to wait. On my last visit there, after an hour wait, I left. I made an appointment at the Rancho Mirage office and everyone was terrific. I had a comprehensive exam and was in and out within an hour, with courteous integration with everyone. I saw Dr. Klair and she was terrific.
Jan 8, 2018
I love the one stop shopping at Milauskas Eye Dr Ketover Always very reassuring and competent at what he does. And I also like the convenience of picking out new glasses and lenses right there at the same office plus their service after you get your glasses is extremely good. I have been a patient there for Over 20 years
Jan 5, 2018
Dr. Suthar is a professional with patience and expert advice. We have been seeing him for 2 1/2 yrs and are so pleased with his assistance.
Dec 31, 2017
I was very concerned about my change in vision and was very pleased with the time the Dr. spent with me to describe my issues in detail.
Dec 30, 2017
Entire staff and Dr.s are informative, thoughtful and professional. What a great full service you provide for us!
Dec 30, 2017
The staff are very professional and listened to and responded to my questions and concerns. Everyone was very pleasant and helpful. It was an enjoyable experience.
Dec 30, 2017
Customer service, expertise, friendliness were outstanding.
Dec 29, 2017
The staff was very friendly and the office was very efficiently run.
Dec 29, 2017
My visit was fantastic. The doctor was very good her examination of my eyes was great she explained everything in detail where I could understand.
Dec 25, 2017
My appolntment went very well.I feel very lucky to have Dr. Murphy looking after me will I am in the US as a snowbird. Many Thanks. Etta Looman
Dec 23, 2017
Very professional but also friendly.
Dec 22, 2017
Dr Maslin is a great addition to your team and we feel very supported knowing that you have a glaucoma expert on staff.
Dec 21, 2017
Doctor Ketover is the best
Dec 20, 2017
Very rude ophthalmologist.She walked out without a word. Seemed offended when I told her what I wanted.
Dec 20, 2017
Very convenient messages and reminders go to the mobile devices.
Dec 19, 2017
It would be a nice touch to offer refreshment in the lobby,
Dec 19, 2017
PEOPLE WERE ALL VERY FRIENDLY,AND KNOWLEDGEABLE.
Dec 19, 2017
Bad prescription. Can hardly read. Gone for two weeks, Will be i as soon as i get back
Dec 19, 2017
I’m very please with the rancho mirage team, very quick to set appointments and very courteous and kind.
Dec 18, 2017
I cannot say enough about how good Dr. Murphy, Magnificent eye care with Professionalism.
Dec 15, 2017
The doctor was very friendly and thorough. I felt she checked everything and gave useful information.
Dec 15, 2017
As I only had contact with Dr. Ketover, I cannot rate the entire Milauskas service, but the experience with this doctor was excellent.
Dec 14, 2017
Poor Service in Replacement Eye ware department.
Dec 14, 2017
THE ONLY ONE I'd RECOMMEND IS DR. KETOVER. HE IS GREAT! HIS WHOLE TEAM IS GREAT!
Dec 14, 2017
Everyone was polite and efficient. The wait was not long and the waiting room was very comfortable and spacious.
Dec 13, 2017
Friendly, helpful people.
Dec 13, 2017
I'm a returning patient because I was very pleased the first time.
Dec 12, 2017
Dr Roth was outstanding.
Dec 12, 2017
Have always been 100% satisfied over the many years, first with Dr Milauskas and then with Dr Ketover
Dec 12, 2017
Always professional, courteous and as important, on time!
Dec 12, 2017
Great experience...Dr. M did my Lasik back in 2002 I think...
Dec 12, 2017
Very professional and no issues with making an appointment.
Dec 12, 2017
I met a friendly lady to visit with for about 3 minutes. Very nice office....so clean. P
Feb 22, 2016
Dr. Klair presented a new option for my dry eyes when nothing else had worked. I'm very happy to explore new options. My other ophthalmologist had given up.
Feb 22, 2016
Everybody was very nice and courteous. I needed some new glasses as well and Terri did an exception job in assisting me.
Feb 21, 2016
There was some confusion regarding my Oct. 21st appt. with Dr Klair. She told me my cataract surgery couldn't be done at that time. Dr. Roth said his notes say I refused service at that time. I am very eager to have the surgery done and wouldn't have delayed. It. i have a call in to Dr. Klair to solve the problem but haven't heard back from her or anyone else at your office. A. Kemp
Feb 20, 2016
Had to wait way to long and doctor really had no clue what I was there for and really did not discuss my condition with me. I do go to Dr Adler and he is great but Suhar not so much. Think it was a wasted visit
Feb 20, 2016
Nothing that I know of Elizabeth was great
Feb 18, 2016
Angel in the eyeglass ordering department did not seem to be very knowledgeable. The lady next to him helped him out and she seemed to know what she was doing. Very happy with the eye exam by Dr Emberland.
Feb 18, 2016
Saw Angel for glasses ordering. Had to guide him through the process. Did not seem very knowledgeable. The lady helped on occasion. She seemed to know what she was doing. Dr Emberland was great. Knowledgeable and thorough.
Feb 18, 2016
It is a nice office and close to my home. The staff is pleasant.
Feb 16, 2016
Good service but late day appointments always seem to run later than scheduled.
Feb 15, 2016
I've had two recent cataract surgeries. both went well. I found both the office staff and the medical staff to be helpful and caring. It was a pleasure to have my eye needs taken care of at Milauskas.
Feb 13, 2016
waited over an hour to see MD. No apology or any greeting from him. Poked my eye and said call if it wasn't better in two weeks. Very unfriendly and not patient or care friendly
Feb 12, 2016
Dr. Marshak was outstanding: professional; competent; and friendly.
Feb 11, 2016
I truly appreciated Dr Ketover and his professional explanation of my cataracts. It's rare to meet a Dr who is not so inclined to do a procedure just because it would be covered by insurance. Thank you Dr Ketover, I will wait until I am ready or you say the word on my next visit.
Feb 11, 2016
Always wonderful abd doctor Ketover is marvelous!!! Tahnk you all
Feb 11, 2016
I liked the thoroughness of the exam.
Feb 10, 2016
Keep up the good work. Best optical service in the state.
Feb 8, 2016
I was not able to schedule a test & review w Dr Schmidt at the same time in 2 months as he wanted. I am unwilling to pay twice for the test & interpretation because of tight schedules.
Feb 7, 2016
very thoughtful thorough, professional and compassionate
Feb 6, 2016
In my first "staff" exam they produced the "wrong" information. However, thanks to Brian the Director of the Laser Dept. who answered questions for me and assisted me in any way he could (Special person) and my great doctor who is Dr Adler... all went well after a reexamination by the staff.
Feb 5, 2016
My visit has always been great..................
Feb 4, 2016
Very nice reception, doctor very through,my visit was very pleasant,healing well, thanks to Dr.Marshak.
Feb 4, 2016
I had the optical field test so did not see a doctor. After the eye test I asked the person who gave the test if I could have some eye drops as my eyes were very dry after the test. She said sure and then came back and said she could not find any. What?? I am at the eye dr and no eye drops?? Unbelieveable so I left with dry eyes and no help!!
Feb 3, 2016
Dr. Emberland prescribed two different trials for contact lenses. Neither was available from the supplier, and when available I will have returned home to Cleveland, OH. Very disappointing!
Feb 3, 2016
I found the doctors and their staff to be very professional and helpful.
Feb 2, 2016
I had a vision emergency and I called at 8:15am trying to get seen. I was seen at 10:30 that same morning. My issue was addressed throughly and I was referred out to the proper channels.
Jan 31, 2016
Everyone is always polite & professional. Dr Adler is very patient with me & explains all my options for treating my excessive dry eyes. I am very pleased in how I'm treated & will continue seeing Dr Adler.
Jan 30, 2016
Would have liked to know the potential after effects of the anaesthia Had sum severe reaction
Jan 30, 2016
Very impressed with the clinic, staff and Dr Adler
Jan 30, 2016
I love to visit Milauskas Eye Institute for my eye care!
Jan 25, 2016
I felt the experience at this clinic was superior as the wait was not long, the staff friendly and eager to help, and Dr Frassato very thorough and not rushing to just "get through" the exam. I will DEFINATELY refer this clinic to anyone looking for a quality eye care clinic.
Jan 24, 2016
I came in for a check of my eyes and was told that I needed another injection into my right eye. I havehad the same procedure at another clinic in Montana times. I have no problem with the technicians who checked the eye, but I do not believe the procedure in the room where the injection was done in a profesional manner. Dr Suthar did an excellent job, but there were 2 different ladies administering the drops in the eyes and I am satisfied that one of them was competent. I am advised that most of the drops are intended to mumb the eye. I told the young lady on two occasions that the drops did not get into my eye and when Dr Suthar injected the eye, it was a real shock. The doctor put some salve and probably some other substance on the eye which eased the pain. I had 6 injections in MOntana and on every occasion, the only persons in the closed room was one nurse who administered the drops and the surgeon who made the injection, I would recommend that your clinic adopt such a pro
Jan 23, 2016
Perhaps if the optical dept. had more competitive prices for frames and so forth, we could do more business with the Institute. But, overall, my last check up was excellent in every way - thank you, all.
Jan 23, 2016
Cataract pre-op exam. Everyone was great.
Jan 23, 2016
Always treated with respect and courtesy. You have top notch individuals working for you Always have a smile on their face. They are always willing to answer questions.Dr.Suthar is always informative and willing to take his time in explaining every detail to you every option. Plus, Here's a quick wit awesome sense of humor great personality.
Jan 23, 2016
Office staff was very polite! Only negative was that it would have been nice to receive pamphlet explaining my diagnosis (epiretinal membrane).
Jan 22, 2016
I was seen by dr mesquita and I'm very happy with how she explained the problem I had with my glasses.
Jan 22, 2016
Dr Ketover is so pleasant, friendly & a great dr!!!
Jan 21, 2016
The assistant Victoria, I believe her name is, was good. Dr. Adler was just ok. I would have liked a more thorough exam since I have several visual problems. Dr. Adler mainly addressed my dry eyes & not my posterior vitreous detachment and many floaters. It wasn't until I checked out that I was told that I have to pay $40. That was a surprise. I called the day after my exam to tell Dr. Adler about a very important problem that I have been having that wasn't addressed at my appointment & was told that an email would be sent to him. It's been several days & I have not heard a word back. Not good.
Jan 19, 2016
The assistant Victoria, I believe her name is, was good. Dr. Adler was just ok. I would have liked a more thorough exam since I have several visual problems. Dr. Adler mainly addressed my dry eyes & not my posterior vitreous detachment and many floaters. It wasn't until I checked out that I was told that I have to pay $40. That was a surprise. I called the day after my exam to tell Dr. Adler about a very important problem that I have been having that wasn't addressed at my appointment & was told that an email would be sent to him. It's been several days & I have not heard a word back. Not good.
Jan 19, 2016
Dr. Suthar was very nice and patient, the assistant with us was very nice as well. Looking forward to my next visit and hopefully realize what is causing my issue by then.
Jan 17, 2016
No need to change anything. From Lori on the phone, to the front desk, to the MA, to the doctor. Everything ran smoothly. Good customer service is of utmost importance to me, and everyone passed with flying colors. Not only for me, but I noticed how they spoke to others around me, and they were very friendly, patient and helpful.
Jan 16, 2016
Had an extremely long wait to be examined.
Jan 15, 2016
Very well organized, efficient, and pleasant.
Jan 15, 2016
I had asked to see Dr Marshek as I am a pattient of his and He knows my eye condition so I don't understand why I was given Dr.Anderson to see first which means another long drive from Indio to see Dr. Marshek.also what is this about Medicare not paying for two different doctors on the same day..It is a long drive for me to come from Indio. on the same day.. It would save time and effort. couldnt some concessions be made in the case of elderly patients?
Jan 13, 2016
I have been a patient of Milauskas beyond what I can recall.
Jan 10, 2016
Actually got in to see the doctor before my scheduled time. Great service by everyone! Thank you!!!
Jan 8, 2016
Absolutely adore Dr Schmidt!
Jan 7, 2016
No improvements needed. This process of semiannual checkups works very well for me. Fast, efficient and professional. Who could ask for anything more?
Jan 6, 2016
Offices vary and it's hit or miss whether you get all around great or just good, unfortunately.
Jan 1, 2016
The best.... I can see... Perfectly!!! Thank You Dr.K
Dec 31, 2015
Always a pleasure to be at any of the offices.
Dec 30, 2015
You are the best. At my age I've experianced several clinics yours is the best so far Thank you
Dec 26, 2015
excellent appointment 5 start rating
Dec 24, 2015
I have been a patient for over ten years and am very satisfied!
Dec 23, 2015
I did not catch the name of the young lady that did all the testing before I saw the doctor. But she was lovely, great "bedside" manner.
Dec 21, 2015
Didn't find Dr. Adler had concern for condition I came in with. He was very casual about it. I'm glad he didn't find anything wrong. But, what is causing my eye issues? He could have directed me to where to go. Might not see him again.
Dec 20, 2015
I give an A+ to the Milauskas Institute.
Dec 19, 2015
A phone call would be appropriate. Obviously you shun from eye infections or Dr Adler is not happy handling an eye infection. His bed side manner is unprofessional. He made me feel so insignificant on both appointments. Please call 7088786833
Dec 19, 2015
Appointment at 10:40 ... seen by Dr. at 11:40.
Dec 18, 2015
I think dr Ketover's exam was thorough & very helpful
Dec 17, 2015
I have been very pleased with the personnel and the service.
Dec 17, 2015
Explanation of test excellent
Dec 16, 2015
I went first to the clinic on Cook but no one could see me. I wish there was a little space open for someone who has a problem and needs to be seen right away. I did go on to Ranch Mirage. ( I did not have an appt. and the front desk was very helpful at Cook. )
Dec 14, 2015
Right now I am happy with my experiences.
Dec 14, 2015
I will be using your institute for my eye needs from now on. I signed for my records to be transferred to your office.
Dec 13, 2015
Exam was thorough and comprehensive.
Dec 12, 2015
Dr. Adler is an excellent doctor
Dec 12, 2015
Everyone was pleasant and Elizabeth and Coi are warm and professional.
Dec 12, 2015
Thought that pricing was too high over what my insurance paid
Dec 11, 2015
the Dr. forgot to give me a prescription for restasis
Dec 11, 2015
As your patient, I do not have even one suggestion for improvement. However, as a professional Business & Management Consultant for 16-years, I invite you to phone me and I'd be happy to discuss the subject.
Dec 11, 2015
No improvement needed. Obviously the staff is well trained and courteous. Timing of appointments is excellent.
Dec 10, 2015
Outstanding service and doctors care
Dec 10, 2015
It has always been a friendly and caring visit........
Dec 10, 2015
Dr. Ketover is my hero!!! The entire office staff is efficient and friendly.
Dec 10, 2015
I was really impressed that Dr. Misquitta asked me about a wart I have under my right eye. I see my dermatologist regularly and know it is a benign wart, but if I had not already have this examined, her attention to it would have been very important. I have had it for years...no other optometrist has ever asked me about it.
Dec 10, 2015
I thought I should have gotten a call to let me know the doctor was running an hour late.
Dec 8, 2015
It was excellent except for having to wait for the medication which required waiting.
Dec 6, 2015
The Lady in Optical Department was super nice.
Dec 6, 2015
I saw the retina specialist.don't know his name but he was excellent.
Dec 6, 2015
I thought Dr. Frassato gave me the best examine I have every had.
Dec 6, 2015
All was fine! Sorry, can't recall Dr.'s name. She was very friendly and informative. Procedure was minor but very satisfied.
Dec 4, 2015
My experiences over the years have always exceeded my expectations. I have never had a bad experience at any of my appointments. All the doctors I have seen throughout the years have always been very thorough in there eveluations and treatments. I have and will continue to refer the Milauskas eye institute. The result of my most reasent proceeder has changed my life for the better. The quality of life I have been given is truly a blessing. Thank you Dr. Ketover!
Dec 3, 2015
As good as it gets! No improvement necessary
Dec 3, 2015
I found every procedure to be precise and professional! A well oiled machine!!
Dec 3, 2015
I have been a patient for many years That tell the story.
Dec 2, 2015
Husband is soon to become patient with Dr. Klair.
Dec 2, 2015
Dr. Klair was excellent! She is a very caring, conscientious physician! She is taking excellent care of me.
Nov 29, 2015
It was great service and very professional.
Nov 28, 2015
Didn't realize that you had one!
Nov 27, 2015
Better magazines in the lobby. More variety.
Nov 26, 2015
I have used you services for more than 10 years and am well satisfied with the care that I have received.
Nov 25, 2015
Took forever to get in and staff kept saying Dr. would be in soon and app't was at 1:30 p.m. and I left your office at 2:55 p.m. still with no schedule for my next day's laser surgery.
Nov 25, 2015
I am waiting to see how my complaint is handled.
Nov 22, 2015
My appointment was set months in advance. I arrived 10 minutes early. Waited 40 minutes beyond my appointment time before being called in. The cost of purchasing frames and lenses is getting cost prohibitive. Will need to use another optical department after my next exam.
Nov 21, 2015
Very friendly, professional, informative. Plus able to get glasses & frames within 30 min at your optical dept in Palm Springs.
Nov 20, 2015
Everyone is very professional and VERY pleasant and if a patient suffers, as I do, from anxiety, these are greatly appreciated skills.
Nov 20, 2015
I can't think of any thing because I was very satisfied with my visit
Nov 16, 2015
I sincerely appreciate the prompt appointment. I am most concerned about my eye sight. Still not sure what the future treatment will be.
Nov 15, 2015
Congratulations. Your previous staff, especially the front desk, was bossy and rude. This time, there was a whole new attitude - warm, friendly, eager to help. You did good!
Nov 15, 2015
This is a little misleading. I was in for a PreOp consultation so I didn't see any docs - only Elizabeth who was fabulous. She explained all my options and what was going to happen.I saw Dr Ketover in May, and haven't seen him since - but I will see him Wednesday morning for my 1st cataract surgery, then again on December 1st for my 2nd cataract surgery and for consultations the day after each surgery as I understand it.
Nov 13, 2015
The exams were very dertailed and left my eyes in pain for 24 hoursq
Nov 12, 2015
This is the first time I have not had to wait but only a few minutes to get called in. I was in and out of the office in less than an hour. It was very nice.
Nov 12, 2015
The technician was pleasant enough, but rarely smiled and did not exhibit a welcoming personality.
Nov 11, 2015
Dr Roth is wonderful!!!! Compassionate and excellent patient care . Brain I'm the Laquita office is also awesome!!! They both listen very carefully to what patients are saying and meet their needs.
Nov 7, 2015
Informative examination and nothing for change
Nov 7, 2015
Hard to improve on excellent
Nov 6, 2015
OK, for the first time, I am ambivalent about your service. Dr. Klair is really good; can't blame her for what is happening. I've seen three or four of your MDs and each has, well, put me off to another one, except for Klair. I have a situation with my one seeing eye. No one really wants to deal with it. Possibly your insurance or management is saying not to touch me. This is the message I got as I was put through all the tests I just had, so a conclusion could be drawn that no surgery is necessary. After all the messages mixed in the pot, this is where I am. Nothing. I am considering a second opinion at UCLA. I do believe that your testing yesterday was, well, set up, or biased against providing surgical care. I hope that I am wrong, but something does not feel right here.
Nov 6, 2015
Everything exceeded my expectations.
Nov 5, 2015
well explained and presented the facts.
Nov 4, 2015
Very good service. Will see in 4 weeks.
Nov 4, 2015
Friendly, professional, and helpful staff, getting answers to my questions from other staff, as needed
Nov 4, 2015
I visit a number of doctors in the area, you are the most organized and efficient by far.
Nov 4, 2015
very surprised to find out after the fact that the Institute is not latex-free for surgery. was not explained to me at the start after putting same on the med questionaire.
Nov 4, 2015
no improvement necessary!
Nov 4, 2015
The person checking me out didn't know I was sent by the VA but the other person told her. Minor mistake.
Nov 1, 2015
Love everyone there. Dr Marshal is gentle, calming with great bedside manner!
Nov 1, 2015
You need to allow people time to have the provide prescriptions to be filled out before you send these surveys out. I do not know if I will come back until I see if the prescription is correct this time. You need to options on the previous (2) questions that say you don't know yet.
Nov 1, 2015
All was handled very well.......................
Oct 31, 2015
I hate having to drive from one end of the valley to the other hand just to see my doctors!!!!!
Oct 29, 2015
Dr. Ketover and his staff are excellent
Oct 29, 2015
TO MUCH WAITING TIME. YOU MUST BE BOOKING TOO MANY APPTS AT SAME TIME. DON.T LIKE THAT.
Oct 29, 2015
If Dr. Ketover is a Catholic I would nominate him for sainthood.
Oct 29, 2015
Would not like to wait so long, would appreciate a call letting me know running late so I can adjust my schedule
Oct 29, 2015
I was there for a yearly exam as suggested by Dr Ketover. The assistant asked "do you need a RX for glasses ? " "No" "Are your eyes bothering you?" "No" "Then why are you here??" A bit off putting. She did the same to my husband. No big deal, just saying.
Oct 28, 2015
You have a great staff and a top notch doctor who is Dr. Ketover.
Oct 28, 2015
Everything went well. I have been going to Dr. Ketover for many years. He is the best!! Also enjoyed Tatia, she is new and wonderful !
Oct 28, 2015
I will let you know when I get my new glasses
Oct 25, 2015
I had appointments at both the La Quinta location and later in the week in Rancho Mirage during both occasions when I first arrived there was no one at the front desk for about 5 mins; otherwise, everything else was excellent.
Oct 25, 2015
It's always a pleasure to visit the Milauskas Eye Institute and know that all your eye needs will be well taken care of!
Oct 24, 2015
All too often people and organizations are not recognized for "just doing their jobs" which is really when positive recognition should be noted. Our experience was exactly what it should have been; and, therefore, you are to be applauded.
Oct 23, 2015
Excellent facility....good service....all went well...
Oct 21, 2015
Dr Adler asked me to bring my mother back so he could give her a good examination but my mother has no legs and must be lifted from her wheelchair into the exam chair. He did not tell me to bring an aide to lift her and said he could not do it due to liability issues so mom did not get her exam. He asked me to bring her back "again"; in ten days "with someone who could lift her"! Dr Adler was impatient, moody, and not at all nice to my mother or I. Neither of us want to see him again!!!
Oct 20, 2015
Very knowledgeable, thorough, and personable staff and Doctor.
Oct 17, 2015
I told my husband what a great experience I had at your office and how much I enjoyed talking with Dr.Milauskas and he said call and make an appt for me....we just moved to Palm Desert in March and are looking for new Dr.s in this area.
Oct 16, 2015
Dr. Ketover and his assistant were very thorough and clear in their discussions with me about my exam. Dr. Ketover will definitely be my eye physician and I will refer him to anyone who asks.
Oct 15, 2015
Needless I'm very pleased with your physicians,staffand the whole thing in all. mortygee@aol.com
Oct 7, 2015
The service was great and the doctor excellent. Provided more than required time for consultation and recommendations. Have already recommended a friend.
Oct 1, 2015
Have been a patient of Dr. Ketover's for many years. They don't come any better.
Sep 30, 2015
I needed a "certificate of vision" form to renew my Oregon drivers' license, so I stopped in to have the form filled out from my last exam. I didn't know my previous exam was too old, and that I would need a new one. The office staff was able to squeeze me in to see Dr. Emberland, so I wouldn't have to make the trip from 29 Palms again. I really appreciated that.
Sep 27, 2015
Dr Frassato is very good and thorough
Sep 27, 2015
I was pleasantly surprised by the efficiency and pleasantness of the entire visit. Thank you!
Sep 27, 2015
Advise, when Dr. is running late
Sep 25, 2015
I've been very pleased with the care I've received at Milauskas. The improvement in my vision is simply amazing.
Sep 24, 2015
My experience at Milauskas Eye Institute has always been a very good one.......
Sep 24, 2015
I have been a patient of Dr. Ketover for 5 years and could not be more pleased with the quality of his service, the quality of the staff and my personal results of my treatments.
Sep 24, 2015
I am happy with thing as is....
Sep 24, 2015
All great! Everyopne there, is very sweet! From staff to Doctors! Thank you!
Sep 23, 2015
Both the tech and Dr. answered questions thoroughly. I appreciated being seen almost on the time of the appointment.
Sep 23, 2015
Not much you could improve but I would like to take this opportunity to tell you how impressed I have been by your staff - especially your Front Office staff at your LaQuinta, Rancho Mirage and Palm Springs (yes I have been to all three) offices. Nothing is ever too much trouble and everything is handled with a smile! Not all physicians ' offices can say that - intact few of them can. You obviously treat your staff very well! Thank you 😊
Sep 23, 2015
The optical assistant who did the pre-testing prior to my exam with Dr. Klair was excellent. I wish I had remembered her name. You need to make sure she stays on your team! Very through testing and very professional. Dr. Kalir was excellent as well. First eye doctor who has listened to what I wanted for my vision needs. Thanks Dr. Klair!!!
Sep 21, 2015
Arrived at 11am for 11:10 appt and was not taken till 11:50, waiting over 45 minutes
Sep 20, 2015
Everything was great except for the wait time of 50 minutes.Wait time was 50 minutes....
Sep 16, 2015
Outstanding Annette and ruthann
Sep 16, 2015
I received excellent service
Sep 11, 2015
I was very satisfied and highly recommend this group.
Sep 11, 2015
I was just having a pre-op & did not see the Dr.
Sep 11, 2015
It was so easy for the patient. Thanks!
Sep 10, 2015
The amount of people in the waiting room was amazing. We were seen very quickly.
Sep 9, 2015
Many in waiting areas were complaining about the long wait times.
Sep 7, 2015
The Palm Springs office is my least favorite. Kind of old looking and cramped. Rancho Mirage is my favorite.
Sep 6, 2015
This was my first appointment with Dr. Klair and I liked her very much! She's professional, warm, and delightful. You are lucky to have her!
Sep 6, 2015
Did not see the Dr. untill one hour after the appointment time.
Sep 5, 2015
Seemingly thorough eye exam - would like to be provided with detailed report in writing following the exam.
Sep 5, 2015
Long long long wait. Several other patients vocalized how full all the waiting areas were. We even exchanged information on which Dr we were seeing and our appointment times to compare. I spent more time with the tech than the doctor. About 20 minutes with the tech - who performed many tests the doctor would do with past visits. Less than 10 minutes with the doctor. so in my 2 hours there about 30 minutes was in my opinion viable. I was there for just over 2 hours. When I arrived I asked if things were running late and was told no - just that there were a lot of doctors in that morning. I would rather hear at the onset that there may be a delay so I can decide if I want to reschedule. My time should be respected as much as your doctors time. I did not see many of the staff being warm and friendly - not many smiles. Not certain that I will be a regular in the future.
Sep 5, 2015
I waited almost two hours to see the doctor for 5 minutes who asked me what i wanted to know about my eyes rather than discussing my eyes and imparting information. I do not know how to resolve this problem.
Sep 4, 2015
Make the field of vision equipment more comfortable with cushions.
Sep 2, 2015
Dr. Klair is terrific as are all the staff I've interacted with.
Aug 31, 2015
It was my first time there at Milauskas Eye Institute Eveyone in the office was very nice and professional. I have not been to a office location in a long time where everyone is so nice & professional. I wil let my friends & family knw that this location is awesome!
Aug 30, 2015
I just can't seem to get my vision better. This is the reason that I rate the visit as "good" versus "excellent." I guessI am hoping for a miracle.
Aug 28, 2015
Everything was handled efficientlyand sll staff were helpful and friendly.
Aug 28, 2015
Slightly behind. Dr a little inpatient with me.
Aug 22, 2015
Dr. Adler completed a thorough exam. Explained my condition and discussed treatment. He spent enough time & answered my questions. The tech was very well trained & efficient in the prep. She handled the visit with patience and was excellent in keeping the exam germ free.
Aug 22, 2015
I liked the way Dr. Alder, took time to listen to my concerns and time to examine me. He answered all my questions without having one foot in the room and the oother out the door.
Aug 21, 2015
You might consider purchasing equipment for shorter people whose chins cannot reach your current testing machines.
Aug 20, 2015
I have always been very pleased with the service.
Aug 19, 2015
All was great. Attended to with care by everyone.
Aug 18, 2015
Dr. Adler is an excellent doctor, he spent time with me and has explained my options and treatments. I feel totally confident with him treating my dry eye problems.
Aug 16, 2015
Dr. Roth is a great doctor. Explains everything and makes you feel very comfortable. Excellent medical and personal skills. I highly recommend him to others.
Aug 15, 2015
I returned from a trip with a serious concern about a change in my vision. I appreciated being given an appt very quickly on a semi emergency basis. Fortunately the issue turned out to be not serious, only requiring a change in prescription. I was very relieved as I have to go away again this week, and this put my mind at ease. I was very pleased that the usual long wait in the office was much shorter than usual, and hope this continues! I was very impressed with Cristal and her efficient and very pleasant manner! Thank you!
Aug 14, 2015
I had a complication during surgery. Dr. Marshak saw until was it was completely corrected with no charge. It went over and beyond to make me completely happy with his surgery. Thank you Dr. Marshak.
Aug 14, 2015
I was satisfied with every phase of my visit.
Aug 14, 2015
Have been going to Milauskas Eye Institute for several years - have always been very pleased with their servicee
Aug 13, 2015
The woman running the optical departments personality was very unfriendly. Pam at your La Quinta location found us two pairs of glasses in record time with a smile! Our eye exams were stellar!
Aug 13, 2015
Waiting time was extreme.
Aug 13, 2015
My appointment was at 9:30am, I was out at 11:40 disappointed
Aug 13, 2015
Dr. Ketover is the best! Each time he treats my exam or eye problem with such professionalism. I had a foreign object stuck in my eye which he took out. He was the Doctor who identified my need to put drops in my eyes for high pressure. He thinks outside the box and uses preventative measures when dealing with a patient's health care. Dr. Ketover is one of the best!
Aug 12, 2015
Dr. Ketover is the best. All your staff are very professional, polite, and efficient. Couldn't be better.
Aug 12, 2015
Dr. Roth is outstanding! From the first time I've seen him as a young girl, I have felt very comfortable and confident with how he explains everything to me.
Aug 12, 2015
Excellent clinic...we are fortunate to have your offices available to us.
Aug 9, 2015
I have been seen by Milauskas Eye Institute for a few years. I always feel treated like family, today was first visit with Dr. Klair. She was awesome, no nonsense to the point, delightful. Staff are always very professional and courteous. Great office.
Aug 9, 2015
EXCELLENT, I HAVE REFERRED TO DR KETOVER IN THE PAST AND WILL CONTINUE TO DO SO.
Aug 9, 2015
I WAS VERY PLEASED that this appointment was close to the time it was scheduled!! THE previous appts. had a wait time that was MUCH TOO LONG. I WAS IN THE R.M. OFFICE OVER (TWO AND A HALF HOURS) MOST OF IT WAITING!! (Having been driven in by a care-giver; and not feeling too well, I believe that was too excessive! Care-giver has APPTS AFTER ME. THEREFORE SHE HAS TO TAKE ME BACK TO INDIO, AND GET TO NEXT APPT. AFTER THAT. PLEASE UNDERSTAND.....I THINK THE ENTIRE STAFF IS PROFESSIONAL AND WONDERFUL!!!!!!!!!!!!!!!
Aug 8, 2015
Excellent! Absolutely no complaints. From start to finish the visit/examination was both professional and friendly.
Aug 8, 2015
I was there for pre-op papers. Ruth Ann is awesome - she explained everything throughly and answered all my questions!
Aug 7, 2015
Friendly staff, everything was clearly explained, very helpful in all areas.
Aug 7, 2015
I thought dr Ketover gave me a very good overview of what the procedure was and how it was accomplished, and gave me the option of what type of correction I could achieve
Aug 6, 2015
Waiting to get an exam room and seeing the Dr. was longer than I feel necessary after seeing the assistant.
Aug 5, 2015
Appointment started on time with associate. Doctor followed up with review of associate's notes plus additional examination. Doctor was understanding about dilation concerns and made adjustments to dosage. Doctor explained changes in prescription and future possibilities with cataract. All went well.
Aug 3, 2015
I didn't understand why one office used eye drops after the exam while the other did not.
Aug 3, 2015
Friends referred me to Milauskas Eye Institute 6 years ago and I cannot imagine going to another Doctor other than Dr. Roth.
Aug 2, 2015
All in all my visit was good seeing a new doctor after my initial doctor up and left and I was not told till I tried to book my surgery. No one likes surgery me included, so I hope that the use of contacts and eye glasses will be no more after this upcoming surgery. M.J. Moore
Jul 31, 2015
Great customer service at the counter and optical department. Great service
Jul 31, 2015
Everything was well done and very professional
Jul 31, 2015
Anything w/your eyes is scary for me, as my need for exceptional vision continues in my life, even @ 77... crossing my fingers!
Jul 30, 2015
I prefer this office over the one in Palm Springs where I live. Used to have Dr. Haily Ho but I see Dr. Schmidt on Friday for first visit.
Jul 29, 2015
I WAS VERY IMPRESSEDWITH THE ENTIRE PROCESS. NO WAITING AND ABSOLUTELY PROFESSIONAL SERVICE!
Jul 27, 2015
Keep patient updated when left in a room for an unusually long time,particularly when the rooms are rather 'chilly.' Better to stay in the 'Holding area.'
Jul 26, 2015
This was a Per-Op Consultation for my scheduled cataract surgery. The Technician performing various ocular tests/examination was competent and business-like. The person discussing my medical history and informing me about the surgical procedure was skilled and considerate.
Jul 25, 2015
Very satisfied and would highly recommend to others. Everyone was very professional and make me feel comfortable
Jul 24, 2015
I would refer any friend or relative in need of any eye service they may have. The service was very good. In fact excellent....
Jul 22, 2015
Claudia is an excellent technician on your staff! She is personable and professional and I will ask for her in the future.
Jul 22, 2015
I had a bad experience at Milauskas specifically with Dr.Milauskas. I had cataract surgery and Alcon lenses inserted. although I was assured the surgery was a success, I had no improvement. I waited months hoping my vision would correct. I was told to use drops for dry eye and come back in a month and a half. Also to buy a pair of magnifier glasses because I could not discern any small print. At my last and final visit I was diagnosed as having Parkson's and that was the cause. I don't nor have I ever had Parkinsons disease and Ithat prognosis was not based on any scientific basis. I wanted to receive some financial adjustment and they declned any form of participation. I regret ever trying to improve my eyesight. it reminds me of the man who made the sign of the cross and poked his eye out.
Jul 20, 2015
My visit was satisfactory.
Jul 18, 2015
Very comfortable with doctor and staff and very good explanation.
Jul 17, 2015
i wish i would be able to user my covered ca blue shield ppo insurance at the office. i pay a lot for a premium and although it does not include vision, it would have covered this injury. so this ended up costing me more money i was apprecviative of the discount given though.
Jul 17, 2015
Working eith Fr Ketover was great ,can't think of snyway it could be better
Jul 16, 2015
I WAS PLEASED WITH THE DOCTOR THAT EXAM MY EYES, SHE WAS KIND AND PLEASANT. THE FRONT STAFF IS OKAY, COULD BE FRIENDLIER....YESTERDAY JULY 15, 2015, I WENT BACK TO YOUR OFFICE TO LOOK AT THE FRAMES AND SEE MY OPTIONS ON MY EYEGLASSES AND THE LADY THAT HELPED ME WAS KIND, BUT WHEN IT CAME DOWN TO THE PRICES, SHE TOLD THAT PROGRESSIVE LENS WERE $276.00, THAT IS WHAT MY INSURANCE COVERED....I DECIDED TO GO TO LENSCRAFTERS AND SEE THEIR PRICES AND THEY TOLD ME THEY COULDN'T LOOK TOO MUCH INTO MY INSURANCE BENEFITS BECAUSE YOUR OFFICE HAS LOCKED MY INSURANCE, BUT SHE DID TELL ME THAT PROGRESSIVE LENS ARE $75.00 COPAY. I CALLED THE INSURANCE COMPANY TODAY TO HAVE EXPLAIN MY OPTIONS AND THE INSURANCE REP. TOLD ME I HAD A STANDARD PROGRESSIVE COPAY OF $65.00, TIER 1 $85.OO, TIER 2, $95.00, TIER 3 $110.00....AND YET YOUR STAFF TELLS ME MY ONLY OPTION FOR PROGRESSIVE LENS IS $276.00 FOR PREMIUM LENSES. I AM NOT ABLE TO TYPE FURTHER CALL ME PLEASE 760-262-6365, A VERY DISAPPOINTED PATIENT!
Jul 16, 2015
Too long a wait before seeing Dr. Need reading material in exam rooms while waiting
Jul 16, 2015
Doctor Frassato was excellent. Obviously very skilled, and very personable. She asked very pertinent questions, and was obviously interested in providing a thorough exam.
Jul 15, 2015
I appreciate the service so no real comment at this time.
Jul 15, 2015
I really was perturbed that I had to wait 25 minutes passed my appointment time.
Jul 15, 2015
Keep up the great job and keep hiring friendly proficient staff. They are the greatest.
Jul 12, 2015
Throughout the years, I have referred many people to you, specifically, Dr. Ketover.
Jul 12, 2015
Dr. Roth was very thorough and very nice.
Jul 11, 2015
My visit was an AScan before surgery. My only problem is Carol has not contacted me as to the pick-up time on Monday AM to take to the surgery site.
Jul 11, 2015
eye test was fine. way over priced for eye ware.
Jul 11, 2015
Your staff needs to inform patients before they come in if the eyes will be dilated. When left the office the sun and reflective outside blinded me, I fell off the curb, and had to make my way to CVS to find some sun glasses. I waited about 30 minutes before driving the 20 miles to home and even the sunglasses that was a risky drive. I really needed a driver with me for the return home. You put me at risk of an accident and put your office at risk of litigation if there was an accident beyond my fall off the curb.
Jul 10, 2015
Extremely pleased with the visit.
Jul 10, 2015
Everybody was very helpful & knowledgeable.
Jul 10, 2015
The young women who did the pre-work up was fabulous. I would not change practices unless Dr. Ketover retired.
Jul 10, 2015
For over a year I have been seeing Dr. Schmidt for eye lash removal. Dr. Schmidt ruled out an electrolysis procedure and referred me to Dr. Marshak for a surgical procedure. I saw Dr. Marshak who told me the surgical procedure was not necessary and recommended the electrolysis procedure. I do not have confidence any either doctor now.
Jul 9, 2015
I had good knowledgeable service.....Thank you..
Jul 9, 2015
My eyes required extra dilation for the doctor to give proper evaluation - recommended every 3 years. I was informed that I would be sensitive to light, but since I don't wear sunglasses, the ride home was difficult. I had to squint my eyes almost shut because the pain from the light was intense. I also developed severe headache which I think was related to the dilatation. I would recommend that you stress that the effect of the dilatation can be moderate to severe for some patients and sunglasses should be required for those driving.
Jul 8, 2015
No improvement needed. Everything worked like a well oiled machine. Everyone is courteous and pleasant.
Jul 4, 2015
I have a great deal of confidence in Milauskas Eye Institute and in particular Dr.Roth. His exams are the most through I have ever had. He is easy to talk to and very nice as well.
Jul 4, 2015
Dr Emberland is great and did a very thorough exam.
Jul 4, 2015
Great office, friendly staff, good waiting room with fish tank and tv. More importantly, qualified and caring eye physician professionals.
Jul 4, 2015
I have been a patient since I started living in the valley for the past 8 to 10 years and I was seriously thinking of going somewhere else after Dr. Kopan left. Every year after his departure I kept getting a different doctor and I was getting very annoyed until I was told to ask for Dr. Emberland. I have enjoyed our visits so far so I am hoping we can build a healthy family-patient/ doctor relationship since I have 6 members in my family. So far 2 of us have visited Dr. Emberland so it's a great start.
Jul 4, 2015
Very friendly caring staff. The best I have seen in a long time. Dr Ketover is a very nice Dr. That I feel comfortable with for my Surgery.
Jul 3, 2015
Waiting a full hour before seeing Dr. Schmidt seems unreasonable. I arrived a half hour before my 2:40 appt. and the waiting room did not seem that busy at all.
Jun 28, 2015
I would have appreciated someone letting me know that the doctor was running behind before my exam started. I would have returned at a later time.
Jun 27, 2015
My initial appointment, I had to leave because I was waiting for 30+ minutes and the front staff did not keep me updated. I asked the staff why is it taking so long - she checked and came back and said sorry - the doctor is running late. It is best practice in patient care to always keep the patient informed - as such - I felt like I was not informed and only a number. I told them I have to go - so she rescheduled me for the following week. My next appointment - I waited 15 minutes - then Dr. Frassato greeted me. She is a good doctor and very thorough - but she does not have great people skills. I had to ask her a couple times to repeat what she said as she was speaking too low. She also didn't seem that she cared that much by the demeanor in her voice. I could be wrong - but again - I did not feel a lot of care for being her patient. You charged me for a $20 co-pay which I knew about. Then you said I was being charged for a contact fitting - which I was never informed about.
Jun 26, 2015
I was initially seen by an assistant and then sent to a waiting area where no one said anything to me. After an hour, I went to the front desk and asked to be rescheduled. They then immediately checked on my status and assured me I was the next patient so I waited another 15 minutes to be seen. I requested that I be the first patient to be seen at my next appointment.
Jun 26, 2015
The access to exam rooms is like walking thru a prison building.
Jun 25, 2015
I Usually go to LaQuinta officeFirst time in Rancho Mirage- alot busier- Long waiting time
Jun 25, 2015
Can't think of any changes because everything was great.
Jun 25, 2015
Have been a patient for many years and have never had anything to complain about. Ketover is the greatest !!!!
Jun 25, 2015
Your front has never been strong.
Jun 24, 2015
I am very tired of constantly being asked for evaluations. In some instances (not necessarily this one), I don't feel comfortable responding with less than the highest score for fear of repercussions.
Jun 24, 2015
I am very happy with my eye care with you.
Jun 21, 2015
the comment on the paperwork is WRONG I will come in tomorrow to see the manager
Jun 21, 2015
Hate waiting . . . It is so disrespectful to not be on time. My time is just as valuable as the doctors . . . If you cannot keep an appointment on time (and rarely, if ever, are you all on time), then you need to space the appointment times better.
Jun 20, 2015
While both my wife (Janet King ) and I are most disappointed to see the departure of Hailey Ho, both of us respect the attention to detail and the sincere compassion displayed by Dr. Schmidt whom we will continue to see. ion displayed by Dr. Schmdt
Jun 17, 2015
The location i visited had all new equiptment and the staff may needed more training/experience in operating same.
Jun 17, 2015
Dr. Ketover is an excellent doctor,and I have great confidence in him.i also can feel he really cares.
Jun 17, 2015
Your computer software was a problem. Everyone had in input information more than once.
Jun 13, 2015
Less waiting time for your appointment.
Jun 12, 2015
I was well taken car of, so I see no changes needed......Thank you
Jun 11, 2015
Dr Ketover has been my eye doctor for a number of years. I have complete trust with him and continue to see him.
Jun 11, 2015
I was seen on time and treated with courtesy. My eye problem was discussed with me at length and I was asked if the plan for me was acceptable. Of course it was acceptable. I am very happy with my care.
Jun 11, 2015
This office operates very efficiently. The visits are focused and organized. Because of this, the visits are not endless timewise, yet there is plenty of time for the exams and consultation. In addition the staff is courteous and caring.
Jun 11, 2015
For the past year, I was concerned re: what was diagnosed as a cyst in my eyelid against my eyeball. Dr. Ketover examined, studied, and advised me that it is not affecting my vision. It does not. It was comforting to hear that diagnosis and the advice to not worry. Yes, it could develop into some future problem, but it has not changed since first diagnosed, about 9 months, or so, ago. Dr. Ketover is one of the best physicians I have ever visited regarding eyesight. An outstanding individual. The attendant who examined me in preparation for the doctor's entrance, was outstanding, as well. I did not ask her name. She was thorough and patient with me. No complaints whatsoever regarding this latest visit to a wonderful facility.
Jun 10, 2015
Two of your front office girls tried to extort money from me. Only one of the three was smart enough to know that VSP, Medicare and my secondary insurance covered my fees. Thank goodness she was at work that day. Your staff needs better training.
Jun 10, 2015
Your entire staff is incredible. True professionals in every way. Thanks so very much.
Jun 10, 2015
a little rushed to get all answers but basically very good
Jun 7, 2015
I do not like my personal info being shared loudly in the check-in area. Insurance verification kept me from being seen for quite awhile.
Jun 7, 2015
Your price for lenses was high.
Jun 7, 2015
Very well run organization. Really appreciate the free shuttle service I had for a surgial procedure and for the upcoming cataract sdurgery. Very nice gesture on Milauskas' part and so convenient for those of us that are alone.
Jun 7, 2015
I have worn glasses for 20 years and this was the first time that the Doctor did not try to sell me on any extra services or on an additional exam for contacts. Dr Frassato, simply did a thourough exam and got me on my way. Very professional.
Jun 5, 2015
I go once per year for plaquinal screening. Before coming to Milauskas I went to Dr. Schwartz at EMC but due to insurance change from Anthem to Medicare I changed to Milauskas. The one thing I find significantly more of a problem with Milauskas is the fact I was able to complete the eye exam, visual fields test and eye Dr. visit all within less than an hour at Dr. Schwartz while I have to make three separate appts. to complete the same test.
Jun 5, 2015
I had a complication with surgery in January. Dr. Marshak is going over and beyond to correct the problem. Dr. Marshak is a positive credit to the profession and a nice gentleman!!
Jun 4, 2015
Do not mess with success!
Jun 4, 2015
More of an advance explanation of how the exam would be handled and by whom within your overall team.
Jun 3, 2015
It felt great going into an office and being treated as if you had been going there forever. The staff was friendly and very pleasant. My experience with the doctor went just as smoothly. Over all, it was a great experience. One more thing. It was also nice having an office open during the noon hour. My A/C was out in my vehicle and I was able to go in a cool off while waiting for my appt at 1PM.
May 31, 2015
Dr. Klair was friendly and informative, answering all my questions to my satisfaction. She is a nice asset to the office.
May 31, 2015
You all doo your best to take care of your clients. Dr. Milauskas is numbeer 1
May 31, 2015
I was very satisfied with the professional quality of everyone and I have referred people to go there for their eye needs
May 31, 2015
Through no fault of the Milauskas Eye Institute, my insurance was not accepted. A clerk from United Heath Care gave the wrong information. I intend to go to the RM office tomorrow and speak directly to the insurance processor. However, if the insurance check was done BEFORE my appointment, any problems could heve been cleared up before my appointment. Aside: I intend to change my insurance company!
May 31, 2015
Besides have to wait 20 minutes, all went well. The staff was pleasant and Dr. Fassato was very thorough.
May 30, 2015
Mr Adler was wonderfull ....he explained everything
May 29, 2015
Got cold waiting in the room to see Dr. Milauskas. Exams went well; ordered new lenses for my glasses.
May 28, 2015
I would highly recommend Milauskas Eye Institute
May 28, 2015
Have already referred many from our club...
May 28, 2015
Your people do a very good job.
May 24, 2015
Very efficient helpful office. Our local Eisenhower hospital could take some lessons!
May 24, 2015
Itt was actually nice that Dr. Klair was fairly on time. It was very tiresome waiting for over an hour for Dr. Schmidt. Very unprofessional!! That is why I switched to her. Like Dr. Klair a lot.
May 24, 2015
HV referred friends throughout the many yrs. Hvg several locations in the desert are very handy. Dr. Ketover is very attentive and his assistance are gracious.
May 23, 2015
Your telephone service is very frustrating! Spent 20 minutes trying to return phone call. Too many options, no one to talk to. Try it pretend you're a client.
May 23, 2015
I did not have to wait, the staff was excellent, and Dr. Milauskas was his usual caring self. Thank you for a good visit.
May 23, 2015
Not much to say just a busy office my doctor is in the palm Springs office but was out and also there was no doctors in at all that day illnesses I think they they told me. But it was an emergency so they sent me to Adler'so office.
May 22, 2015
Thorough instructions and exam from both staff tech and Dr. Schmidt. Made an apt with my PMD as result and having further testing to rule out problems not related to my eyes. Thank you.
May 21, 2015
A pay raise would be nice maybe? For now I guess I can settle for the free eye care and awesome job ;)
May 21, 2015
I was very pleased with the RM office and everyone there! Much more than the PS office. Thank you Dr. Emberland and Kim!
May 20, 2015
The wait to see Dr. Marshak was the longest that I can remember in a physician's office. Please Please Please Please work on your scheduling. It is so very rude to ask patients to wait so long. I waited almost an hour and a half. It really turned me off. I am a real estate broker and I know for a fact that if I asked my clients to wait an hour and a half to see me, they would go somewhere else. Whoever schedules your appointments needs to consider a different method.
May 19, 2015
There appeared to be a scheduling proble, I, along with many other patients were complaining about the wait time. In my case, I was in the office for two hoursd. The actual exam bt the doctor took approximately ten minutes.This was the longest wait I have ever experienced.I must say that I never have experienced this type of wait when visiying the La Quinta office. Dr Ketover is very prompt and maintains his schedule. If I did not like Dr Kertover, after this experience, I would fi9nd a new office to go to
May 17, 2015
Sorry that it was a busy day with many patients and understaffed.
May 17, 2015
I would still revisit Dr Schmidt. However if I needed retina care I would not revisit Dr Suthar. I found his 'bedside' manner lacking in empathy for the fact that I waited more than an hour past my appointment time and he did not fully explain what the appointment was for or what options were available. I will definitely seek retina care elsewhere should it become necessary.
May 17, 2015
I thought Dr. Roth was very caring, professional and thorough.
May 16, 2015
A very professional staff. Excellent customer service and Dr. Emberland was fantastic. Thank you for a wonderful and relaxing experience!!
May 16, 2015
The wait time was quite a bit longer than usual.
May 16, 2015
wait time was disappointing
May 16, 2015
Had Cataract surgery by Dr. Ketover. He is the best.
May 14, 2015
My visit was pleasant, comfortable. I had itch eyes, the doctor did tell me to get something over the counter which I am using but, my eyes still feel like I have sand in them they hurt mostly at night when I lie down and I noticed I have white dots on my lid or lids , they both fee irritated. If this does not go away with these over the counter drops I will have to call or make yet another trip to the doctor.
May 14, 2015
This visit was excellent My preious visit was to your retina specialis. Based on that I am now using another group of doctors for my retina problems. You need another doctor or get out of the retina business. It will lose you patients. I have used your office for years and find all care except this excetional.
May 14, 2015
some confusion when checking out regarding insurance vs payment
May 13, 2015
i believe you have it under control
May 10, 2015
Wait time is excessive and frustrating. Staff and Dr. Schmidt are very good, but waiting so long detracts from the entire experience.
May 10, 2015
prices to high for glasses
May 10, 2015
Also met with Elizabeth. Both were professional.
May 9, 2015
always feel front office staff everywhere these days could be more friendly, cheerful and socialable. But then I think our total emotional infrastructure is falling apart these days as your staff was no different than other staffs in offices medical and otherwise.
May 9, 2015
Dr. Roth was excellent. I would refer him to all my friends.
May 9, 2015
It's a very well managed office.
May 8, 2015
Friendly, professional staff
May 8, 2015
Optical dept is really overpriced
May 8, 2015
Very grateful for Dr Marshak's expertise and service!
May 7, 2015
I got a shot on the top of my eye and it is now very black and I would like to have Dr. Marshak tell me how long it will be that dark. Marsha
May 5, 2015
I was supposed to has a person call me regarding options and pricing for cataract removal and lens implants. She was busy with another client so a note was to be given to her by the person that checked my out. Still waiting?????
May 4, 2015
My visit was great but, when I made the appointment, they said that they would be sending me a reminder email and they did not. I had to call again to remind them to send the appointment email.
May 4, 2015
-----------HAVE I SAID ENOUGH?
May 3, 2015
I especially liked Rebecca, the physician's asst. She was very pleasant, neat, quiet, and yet friendly, responsive and graceful and VERY competent in her duties. Five stars for her! Every one and every things was just fine, for all.
May 3, 2015
Dr. Adler is the reason that I went to went to Milauskas. His medical background and experience are excellent and I needed a doctor with that background for my severe dry eyes secondary to 3 previous lasik surgeries. I have complete confidence in his experience and knowledge in treating me first with antibiotics to reduce the inflammation and if that doesn't work other treatments that he explained to me. My only suggestion is improvement with the wait time. My appointment was at 3:00 p.m. but I didn't get to see the doctor until 4:45. If a medical emergency was the cause that is explainable, otherwise the staff that books patients should try to avoid such a long wait for a patient. My friends have gone to Milauskas and never waited that long - so I hope this was just an anomaly. Nevertheless, I would recommend your office to others.
May 1, 2015
The only down side was I waited past my appointment 45 mins and people were coming in after me and being seen before me. It wasn't till I asked how much longer would it be and all of a sudden after checking with the back I was taken back. I am not sure if they forgot about me or not but that was the impression I got. I will got back but I I encounter the same wait I will probably leave and not return.
May 1, 2015
no improvement suggestions
Apr 30, 2015
You folks are awesome. I can't of anything I would change. Dr. Ketover and Dr. Marshak are BOTH incredible!
Apr 30, 2015
Great place, pleasant and knowledgeable staff.
Apr 30, 2015
I feel very confident and secure in the care of Dr. Ketover! He is very thorough, pleasant, and answers all of my questions. I also found his assistant Coi to be very efficient and pleasant.
Apr 30, 2015
emergency visit for eye infection was handled very well --- no changes required
Apr 29, 2015
Dr. Frassato was great. She explained everything she was doing, was patient and informative.
Apr 26, 2015
My biggest complaint is the wait time, no only for my doctor, but all doctors. You must be scheduling your patients too close as I saw many many patients waiting as long as I did and complaining and inquirying about rescheduling. My appt. was for 9:40 and I did not get out until 11:30. Once in with the doctor I did not feel rushed and she took her time, but it did throw my schedule off for the day. I dealt with Kim Cooke at optical. She is fabulous and took care of me quickly and efficiently.
Apr 26, 2015
there is absolutely NO reason that a patient should wait over 1 hour! If the doctors are running late, a phone call would be appreciated telling me of that fact.
Apr 24, 2015
Well run office; cordial and knowledgeable staff; caring.
Apr 24, 2015
I have had complications from my surgery (on Jan. 9th) and Dr. Marshak is doing everything he can to get the eye back to normal. And he is not charging me for the visits!!
Apr 24, 2015
I was there for about one hour. Office staff was helpful in getting an appointment with Dr. Chan.
Apr 23, 2015
how do you improve on perfection?
Apr 22, 2015
I found everyone to be efficient and helpful. I really liked Annette and her attention to detail. I would suggest that you update your cataract information film. Office was clean and bright!
Apr 22, 2015
My primary contact is Dr Roth and he is excellent.
Apr 19, 2015
Waiting over 4 weeks for contact sample from Sir Optics. Unacceptable wait time.
Apr 19, 2015
As a twenty year patient of Dr. Hartzler I was so happy that I had the opportunity to see her once more before her retirement.
Apr 17, 2015
Your staff is always so friendly & nice, and your doctors very thorough. Dr Clair is delightful.
Apr 12, 2015
TOTALLY different(far better) then previous visits to one of your other offices, and I'd be happy to explain my comment to your business manager(Milauskas Jr.)Thanks, BLM
Apr 11, 2015
very professional atmosphere. Dr. Ketover is a thorough doctor and takes a great interest in his patients
Apr 8, 2015
the front desk staff seemed to be involved with personal matters and simply told me to "sign in." a medical person called me in on time, but i had to give her my new insurance card, and she did not seem familiar with that issue.
Apr 8, 2015
Make good your appointment times.
Apr 6, 2015
Nothing that i can think of. Your lady who started with me, Courtney, did an excellent job. Believe here name was Courtney.
Apr 5, 2015
I am battling RA and it's showing up in my eyes. Dr. Schmidt takes great care if me! He explains what's happening. current options, and future things to look for to protect my vision and health. Thank you, so much, for your help navigating this disease.
Apr 5, 2015
Dr. Schmidt was very thorough and took his time explaining the diagnosis!
Apr 5, 2015
I do not remember the name of the doctor that I saw, only that she was a very nice woman. Dr. Ketonver is my regular doctor. This was kind of an emergency without an appointment.
Apr 3, 2015
Excellent doctor could not recommend any changes
Apr 3, 2015
Very good job. no improvement needed
Apr 2, 2015
I think your place is excellent except for the optical department. Dr. Ketover is the best.
Apr 2, 2015
Everything went very well and Kim was wonderful in helping in the selection of lenses. She was very frindly and plesent to deal with and very knowledgeable.
Apr 1, 2015
The officed staff and Dr. Roth are wonderful. The wait time is excessive, however.
Mar 31, 2015
The Doctor purposely kept me waiting. She was In her office chatting with the technicians ( and Not about business). I was informed it was The policy to keep patients waiting 30-45 min. I had to get up and find someone, after 35 min. Waiting, And ask when the Doctor would be in. Only then Did she get out of her chair, pick up my chart and Come into the exam room!! Dr. Ho, the Doctor I usually see, would never keep me waiting that Long! Rude and unprofessional!
Mar 30, 2015
Everyone did an outstanding job!
Mar 29, 2015
It's always pleasant to see happiness on the faces of your staff.
Mar 29, 2015
everything went just fine very happy
Mar 29, 2015
Respect my time. I waited over two hours. I had to take off work.
Mar 28, 2015
Everything went very well. Office staff was very welcoming - much more efficient than in prior visits.
Mar 28, 2015
Love the staff! Everyone I spoke with was either smiling or in a great mood overall. I look forward to my next annual check up!
Mar 28, 2015
Great staff; front office and medical team
Mar 26, 2015
The wait in the sitting room was too long.
Mar 22, 2015
Optical prices are high compared to other providers. Will probably get optical needs elsewhere.
Mar 22, 2015
I need my glasses sooner than 11/2 weeks. Hopefully that happens.
Mar 21, 2015
No improvement required. Overall quality of service was very professional,courteous and well organized.
Mar 19, 2015
It was a great experience.
Mar 17, 2015
good visit -- to the point
Mar 15, 2015
I live in Sun Lakes Country Club at Banning/Beaumont by 10 Freeway, I had 1 eye done by Dr. Ketover, had to pay $150. for a ride to surgery. Now ready to get 2nd eye done, your office told me you would arrange a ride for me, as you do for other patients, now your other office on Dinah Shore objects to this, I may have to cancel as I cannot get a ride.
Mar 15, 2015
The tech was aburpt and not helpful. I was very disappointed in the service.
Mar 15, 2015
Thought the doc was not very professional
Mar 15, 2015
Good advice relative to my age (91) vs. some other age. Pre work up technician very very thorough friendly reassuring. Overall excellent. James A. Field
Mar 15, 2015
a long wait before seeing doctor
Mar 12, 2015
They were definitely running behind, but I appreciated being seen on such short notice. Dr Schmidt was very good and thorough.
Mar 12, 2015
This was the first time I did not have to wait and I only saw a technician. It was just fine.
Mar 12, 2015
Need more staff at front desk during peak seasons. Having to wait on phone now.
Mar 12, 2015
Scheduling for the Cataract surgery was time consuming.
Mar 11, 2015
I've just been switched to Dr Schmidt. He gave me mire information in one visit then all my combined visitsviver the past five years. I am delighted to be his patient.
Mar 8, 2015
Did not see a doctor. Pre-op appointment only w/surgery scheduled for 3/13/15.
Mar 8, 2015
Please reduce costs for eye frames and lenses. Room where eye exams are given is so hot and no ventilation and my glasses fog up and difficult to read chart without constantly trying to wipe off condensation on my eye lenses.
Mar 8, 2015
My experiences this time are not completed. A few years ago Dr. Marshak's surgery left me with a numb portion on my head and after several follow ups, could not resolve the issue. So I still have a numb head.
Mar 7, 2015
make sure that the small normally hand held equipment is properly serviced be it batteries what have you
Mar 7, 2015
Can't think of anything to improve. My experience was excellelent and result is amazing.
Mar 7, 2015
Everybody was great From your front staff to your tech she was really nice! as well as the Doctors. Exaplained everything thorough and clearly more then anything everybody was nice and in a great mood i loved it
Mar 6, 2015
Provide a selection of sunglasses that are reasonably priced.
Mar 5, 2015
Always great. Been going there for about 15 years.
Mar 4, 2015
I would highly recommend to my friends
Mar 4, 2015
Shayden (I hope I'm remembering and spelling this correctly), the technician who helped me, was a delight. She was friendly, efficient, punctual and very professional. Hang onto this employee and treat her well! She's a real asset!
Mar 3, 2015
Dr. Ketover was excellent. Explained options for my condition and recommended a course of action. Interacted well with me to understand my needs.
Mar 1, 2015
Great experience, clean and state of the art equipment, Dr. Roth made me feel comfortable.
Feb 28, 2015
I had an 11am appointment and didn't actually see Dr. Roth until 12:15. Not acceptable. Dr. Roth did apologize and I really enjoy his professionalism and his kind demeanor. I wouldn't use anyone else.
Feb 28, 2015
Just too long to wait. Every time, like clockwork, it,s at an hour. You should warn people or better yet....schedule better!!
Feb 26, 2015
nothing everything was just fine
Feb 26, 2015
I was very impressed with the clinic from the moment I called. I received positive input when needing to schedule last minute with a swollen eye. The clinic is well done & inviting when you walk in. The staff is friendly & helpful. The tech was helpful & thorough. Dr Klair figured out the issue & took care of it promptly. I was very impressed with the clinic overall!
Feb 25, 2015
Everybody were very nice and helpful,thank you
Feb 25, 2015
Great staff. Love my Docter
Feb 25, 2015
Dr. Klair responded promptly to my emergency and I have recovered promptly. Her very personable interaction was greatly appreciated.
Feb 25, 2015
It seems I have a rarely been seen 'on time' over several years of using this Institute
Feb 23, 2015
Was very impressed with the entire staff and the care in which Dr. Schmidt provided.
Feb 22, 2015
no improvement needed great doctor and great visit
Feb 22, 2015
Serving cocktails, wine spritzers, and hors doeu'vers wouldn't hurt.
Feb 21, 2015
The service and my Doctor was great!!!!
Feb 20, 2015
I came to the office because I felt I had an emergency situation to be taken care of -- believe it was Blepharitis. I was taken by a technician into a room for an eye exam which I felt was unnecessary, then waited at least 30 minutes for Dr. Adler and he wanted to know who my opththamologist was -- I explained I lived in Colorado and just needed him to examine my eye, hopefully treat it and I'd be on my way. Repeat, I DID NOT need an eye exam for which I was charged. This would have been a major medical claim on my insurance, but instead in the Description of Service, it states "Eye Exam, New Patient". I was amazed that it didn't state the true issue/problem I had with my eye. Won't come back in future.
Feb 19, 2015
It would be nice to be taken on time, also there was a wait between being taken in to see the doctor after having my eyes dilated, and the physician seeing me
Feb 19, 2015
ALL PERSONNEL WERE VERY PLEASANT AND HELPFUL, AND DR. SCHMIDT WAS VERY PROFESSIONAL AND VERY EXPLANATORY WITH MY PARTICULAR VISION CONCERNS
Feb 19, 2015
Dr. Schmidt was not only professional, he took time to explain the examination results. A personable person and easy talk to.
Feb 19, 2015
Dr. Schmidt and his assistant were both very helpful. This was a re-check, I did what he recommended, and my eyes improved.
Feb 19, 2015
Problems with appointment setting for my wife and me. This appt was booked two days in a row while there was no appt for her the next day which her appt card stated. My wife wanted to speak to the office manager but was told that she was gone for two weeks with no one filling in. She experienced an appt failure last year. She showed up and was told there was no appt. There seems to be a lot of confusion in appointment setting. We never know if we have a real appointment when was is scheduled.
Feb 18, 2015
I don't see anything that needs improving. I received an important exam and referred to Dr. Harrison in Rancho Mirage.
Feb 16, 2015
Sequoia did a good initial examination and Dr Schmidt was excellent and reassuring
Feb 15, 2015
I was very disappointed when I tried to follow through with the suggestions of my Doctor to have cataract surgery. I sought the OK from my Retinologist and tried for one month to get some one in your office to return my call concerning the surgery. It was explained to me later, that you were shortstaffed during this particular time. I understand such circumstances, however, I would hope you will instruct your staff to follow through when a patient is trying to speak to someone about their care. I have been a patient of Dr. Ketover for at least 7 or 8 years and have been very pleased with everyone in his office anthe other staff. I guess that is why I was dumbfounded when I did not get prompt responses about my upcoming surgery. Ruth Ann was very hepful. I appreciate her explanation of the procedure, etc. Thank you, Mary Pinizzotto
Feb 14, 2015
DR EMBERLAND EXPLAINS EVERYTHING VERY WELL.ALSO HE'S VERY GENTLE WITH MY EYE EXAMS.
Feb 14, 2015
I was not told that I needed to return for my post-op exam within 90 days. I told Dr. Milauskas that I was going home to Washington and would not return until this winter and he didn't mention that I would have to pay for my post op exam, which was 160.00. He also didn't not mention that 50% of people have a film grow behind their new lenses, which I had, and he would charge me 800.00 to remove these films from both eyes. Also, I was told that I didn't need to sign in and then someone dropped the ball and no one knew I was there, even after I went to the front desk and asked again if I needed to sign in. I was told "no" the second time and waited over 45 minutes until I again went to the front desk and asked how long it would be before I was seen. Very frustrating, to say the least!!
Feb 13, 2015
The only problem is the on going issue of waiting way past the apt time. With an apt at 8:50 a.m., there just shouldn't bee that kind of backlog but the waiting room was filled! Are you double or triple booking, if so that is an insult to your patients.
Feb 12, 2015
Staff and doctor need no improvement. Office looks great and inviting. Parking is no problem.
Feb 12, 2015
Excellent all around Service. Great staff and Doctor
Feb 10, 2015
Dr. Emberland was great but your staff in the front desk is not very friendly. The wait time was really long and it appeared that you overbooked. When I was taken back by your medical assistant seemed confused on what to do, computer froze and equipment didn't work. When my benefits were being explained and clarified someone in the back office interjected rudely about the return policy of contacts, shouting from her desk in the office to the front office. This was really rude and unprofessional since there was no consideration for the privacy of my medical financial needs. I've been at Palm desert office and haven't been pleased with the customer service either. The La Quinta office has always done a good job both front office and back office all around. I would not return to your Rancho Mirage office ever again. I'm very pleased with Dr. Emberland otherwise I wouldn't return to Milauskas Eye Institute.
Feb 7, 2015
Dr. Emberland was great but your staff in the front desk is not very friendly. The wait time was really long and it appeared that you overbooked. When finally was being taken back by your medical assistant seemed confused on what to do, computer froze and equipment didn't work. When my benefits were being explained and clarified someone in the back office interjected rudely about the return policy of contacts, shouting from her desk in the office to the front office. This was really rude and unprofessional since there was no consideration for the privacy of my medical financial needs. I've been at Palm desert office and haven't been pleased with the customer service either. The La Quinta office has always done a good job both front office and back office all around. I would not return to your Rancho Mirage office ever again. I'm very pleased with Dr. Emberland otherwise I wouldn't return to Milauskas Eye Institute.
Feb 7, 2015
Dr. Adler explained the results of my exam however I would like to have a hard copy sent to me via e-mail or US mail so I can share with my physicians plus for my own records.
Feb 7, 2015
The office was tastefully decorated, the entire staff was neatly dressed, professional and courteous. Dr Klair was patient, personable and extremely thorough. I would recommend Dr Klair without reservation to anyone looking for an eye doctor.
Feb 7, 2015
The only thing is that the doctor did not ask me if I have any more concerns. Or what were my options on the lenses, it was actually the intern.
Feb 2, 2015
Everyone is great at this facility.I would not change a thing.
Feb 2, 2015
Dr Schmidt took the time necessary to explain my eye condition made referrals for additional care. Upon follow-up visit the same careful evaluation and recommendations were provided by Dr Schmidt .
Feb 1, 2015
No suggestions at this time
Feb 1, 2015
Doctor suggested eye lid surgery (lift)and I have not heard back from, I believe her name is Ruthann to discuss options, insurance copay. Other than that I had a wonderful examination!
Jan 30, 2015
I was very appreciative that I did not have to wait. Dr. Adler was very informative and gracious, gave me a very comprehensive examination and explained all options, the procedure, in detail I was very pleased
Jan 30, 2015
everything went as I expected.
Jan 29, 2015
more accurate appointment time
Jan 29, 2015
It was a great experience.
Jan 29, 2015
Outstanding - would refer my best friend. Staff very pleasant - good experience.
Jan 29, 2015
The visit was great. Everyone were extremely friendly and Dr. Klair was excellent and very pleasant to work with. I am definitely going to use this facility, and Dr. Klair in the future for my eye care.
Jan 28, 2015
Dr. Klair was professional and very knowledgeable, with an excellent, understanding manner.
Jan 28, 2015
The only thing I have a complaint about is I paid a little extra to get glasses with you guys and was told it would take a week and tomorrow will be a week and a day. So hopefully they will be in tomorrow. I probably will come back for an exam but I won't get glasses from you guys again. The options for the glasses are to expensive.
Jan 26, 2015
I was very pleased to get an appointment on short notice, with courtesy of the front office staff, and with Dr. Klair who was very effective in assessing my problem and helpful in explaining how to properly deal with it. The remedy suggested by Dr. Klair was 100 percent effective. Overall it was a first rate experience.
Jan 25, 2015
I saw Dr. Marshak's scheduling person.
Jan 24, 2015
WHEN YOUR BUSY ITS GREAT YOU STILL CAN BE FUNNY!!!
Jan 23, 2015
Prompt courteous treatment and examination from the doctor. She offered excellent explanation and treatment for my eye condition. It was gratifying to be seen so quickly as I am Canadian.
Jan 23, 2015
Liked expertise of my Doctor.
Jan 23, 2015
Efficient, friendly staff
Jan 23, 2015
I forgot to address an issue while there and called to speak or otherwise communicate with the doctor. I called and was told he'd be made aware of my request. I have yet to hear back, but it's only been a few days.
Jan 22, 2015
Nurses and Dr. Ketover were excellent. I very much trusted in him.
Jan 22, 2015
I wasn't sure when I came in whether I had to just sign in or talk to someone.
Jan 19, 2015
First visit with Dr Klair. She was great! I am unhappy that Milauskas made several app. with Dr Ho for me. Then cancelled them. I felt I wasted 3 months waiting to see Dr. Ho. If a doctor is not keeping app. it should be handled in a better fashion. Ann Rogers
Jan 18, 2015
I have been going to the LaQuinta and Cook offices for a few years. I hjad no idea that the Rancho Mirage office had moved. So I was quite late for my appointment. The old building still lists Mislauskas as a tenant. Even your new office had business cards listing your old address. I never received notice that the R.M. office had moved. Your move and notice to patients ( if any ) needed better handling.
Jan 18, 2015
This was pre-cataract surgery visit....did not see a doctor.
Jan 17, 2015
Met with 2 staff at Rancho Mirage and 1 staff at La Quita office. All 3 gave me confidence and I especially liked the video explaining Lazar surgery. Thank you
Jan 17, 2015
I met with 3 staff members, at 2 offices, and they were perfectly qualified and gave me confidence through their understanding and medical knowledge. Thank you.
Jan 17, 2015
My first visit with you. I am very impressed with Dr. Roth. Extremely informative, gracious and knowledgeable. He informed me of things that the Kaiser Opthomologist missed. SOME MAJOR THINGS. I will return again and look forward to seeing Dr. Roth. Terry was also very helpful in the Optical Dept.
Jan 17, 2015
I have been a patient of Dr. Hartzler, who will be retiring soon. This was my first appointment with Dr. Klair and I liked her and made another appointment to see her.
Jan 16, 2015
would not go anywhere else the best of everything
Jan 16, 2015
The people at the front desk are very efficient, but need to smile and be friendlier
Jan 15, 2015
Dr. Frassato was kind and helpful.
Jan 15, 2015
this was a special apt. moles on eye lids, they were removed and I was on my way. great job doc
Jan 15, 2015
Very thorough and completely explained. Follow up test and appointment scheduled.
Jan 15, 2015
Glasses frames are high priced for me
Jan 15, 2015
Glasses a little pricey, even with insurance discounts. Also, the wait time between the tech part (eye chart, etc) and seeing the doctor was too long.
Jan 15, 2015
They book the dr appointments to close together knowing as the day goes on they can't keep those appointment I waited over an hr to see the dr
Jan 14, 2015
Why cant I bring in my own frames and the prescription filled with them? Frames are sooooo expensive..
Jan 13, 2015
Excellent staff sorry I do not remember the doctors name. Lovely female.
Jan 12, 2015
My appointment was at 2:00 and I did not see the doctor until 4:00. He said he had picked up the wrong file and that was the delay.
Jan 11, 2015
Everything seemed routine and most of the "work" was done by the technician. This was a yearly check-up and the biggest inconvenience was the long wait to even see the technician. The appointment was at 9:20, so there should not have been a large backlog of patients or much of a delay.
Jan 11, 2015
Would have liked a paper describing the operation the Doctor recommended.
Jan 10, 2015
I have been a patient at Milauskas Eye Institute many years. They restore my faith in the medical professional, from the front office staff, nursing assistants and the physicians, especially Dr. Ketover. He is highly professional, thorough, makes appropriate inquiries as to the patient's health and, most importantly, he actually listens and responds accordingly. He is my ocular physician for life. He is the very best of the best!
Jan 8, 2015
No improvement necessary. You never fix something that isn't broken.
Jan 8, 2015
My wife and I are extremely pleased with Dr. Ho. She explains everything she's doing and what kinds of Solutions there are to your problems.
Jan 8, 2015
You might consider informing your clients of what to expect for a routine exam, ie the first office checks your __________, the second office checks your ____________, the third and final office the Doctor does the exam.
Jan 8, 2015
I seen the new Dr., Dr. Virginia Claire I'm still waiting for RuthAnn to return my call for my Lazer Appt. for my right eye.
Jan 8, 2015
I was extremely happy with Dr. Klair. She was outgoing. She listened to my concerns and offered suggestions She is an asset to your staff.
Jan 7, 2015
Each step in the appointment was professional and friendly. Questions were competenly answered.
Jan 7, 2015
A shorter wait time would be nice but I understood there was an emergency appt.
Jan 4, 2015
Been seeing (pun intended) Dr. Ketover for 14 years. Always pleased with his knowlege, advice and manner.
Jan 2, 2015
Staff is not very helpful. Had sent fax and had phone calls to contact Dr Ketover t hat were never forwarded to him!Had to write to Dr Ketover at his home to get any action. This is very unprofessional of a medical. Learn how to schedule appointments so do not wait 45 minutes to get called.If was not for Dr Ketover there wold not use this facility.
Jan 1, 2015
The visit was fine.By not taking the three prescriptions with me and checking the prices with goodpx.com I overspent about 150.00 dollars. By having your office call in my prescriptions I made a big mistake.
Dec 31, 2014
Nothing to report at this time.
Dec 26, 2014
Some of us need more thorough explanation of our optical care options. Had two cataract procedures last year. While my long vision no longer requires lenses, now I am not sure if my overall vision can improve. So, somewhat confused about my options and what is best for me.
Dec 26, 2014
Five Star treatment, very up to date examining and testing equipment, pleasant staff and excellent ophthalmologist-surgeon who explained my eye condition thoroughly.
Dec 25, 2014
I am always appreciative of not only Dr.Ketover's expertise but also of his professional yet calm and caring manner; I do not want to ever have to see another eye doctor!!!
Dec 24, 2014
I am always appreciative of not only Dr.Ketover's expertise but also of his professional yet calm and caring manner; I do not want to ever have to see another eye doctor!!!
Dec 24, 2014
You are on top of everything.
Dec 24, 2014
impressive lobby area. seemed to run efficiently. This was a standard exam, so cannot comment beyond it
Dec 22, 2014
Front desk staff not doing their job - didn't check clipboard - checked in people walking in before people signed in - appt took well over an hour - total time seen by Dr and staff maybe 15 minutes. Very bad customer service
Dec 22, 2014
Friendly, professional staff, and clear instructions/explanations from the Dr
Dec 21, 2014
Visit went very smoothly and efficiently.
Dec 19, 2014
I've been through this procedure before so I knew what to expect. If it was my first visit, I anticipate I would get a little more detail on what was being measured.
Dec 18, 2014
Everyone was so courteous and helpful.I felt like I was being cared for by the best people
Dec 17, 2014
This was the first time I did not have to wait 20 to 30 minutes after my scheduled appt. to be seen. Hope this can keep up!
Dec 17, 2014
My appt. was outstanding and I have no complaints and nothing to recommend to make it better.
Dec 16, 2014
6 months ago my appointment before I waited almost over 2 hours.
Dec 14, 2014
Hailey Ho is easily the most impressive ophthalmologist that I have had attend to my vision needs. My wife feels the same way.
Dec 14, 2014
I am always confident I have received the best care with each visit.
Dec 12, 2014
First class operation. Very professional people.
Dec 12, 2014
The greatest place for eyes
Dec 11, 2014
Front desk needs o be aware of how late a doctor will be and INFORM the patient.
Dec 11, 2014
Dr Schmidt is excellent. The tech was excellent. One critique: my last visit was at your Eisenhower facility and was on your old database system, therefore my visit which was a follow up to my prior condition was not researched and some valuable time was wasted having to explain why I was there
Dec 11, 2014
There's not enough frame options cover for the insurance plans. 😕
Dec 8, 2014
PUT INFO UP ON WHICH DESK TO CHECK IN WIT
Dec 7, 2014
Very nice reception area - exam room doors remind me of prison movies
Dec 6, 2014
Everything was perfect. No change or suggestions at this time.
Dec 6, 2014
I find Dr. Ketover very thorough, informative and easy to understand.
Dec 5, 2014
THE DR. I HAD IS NOT ON YUUR LIST? DR.SARAH FRASSATO
Dec 5, 2014
Normally I see Dr Ketover but there was a mix up with my appointment. I was starting to get up set thinking I would have to go home but Jazzaray saved the day and told me Dr. Milauakas could see me instead. I do think that maybe another person up front might not have one the same. Do I give Jaxzaray 5 stars
Dec 4, 2014
I was not clear on which Dr. I saw. Maybe the Dr. should personally hand patient a business card and introduce themselves as they come into the exam room. They made me an appointment the next day to get a laser surgery in Palm Springs and they asked me which Dr. I saw at your location and I had no idea whom it was.
Dec 3, 2014
Everything was great....no improvement needed...
Dec 3, 2014
When you have to wait 55 min before you are even called in and over 2 hrs before you are done, you begin too consider an alternative! This has been an ongoing problem for a long time and needs to be addressed!
Nov 29, 2014
New RM facility very attractive
Nov 27, 2014
Cook st office needs improvement at front desk
Nov 26, 2014
a rushed visit this time because I had another medical apointment
Nov 23, 2014
We have had our appointments changed 2 times without telling us. This was confirmed by front desk person.....the good thing is that you have implemented a new system that should prevent that from happening again.
Nov 23, 2014
Dr Emberland is so gentle & explains everything to me. He's trying everything to make my excessive dry eyes feel better.
Nov 22, 2014
Friendly fast service, convenient and professional. They just don't have contacts in the office. You have to wait for them to come in after they order you a supply.
Nov 20, 2014
all around liked him a lot and my mom has macular degeneration and she really likes him too.
Nov 20, 2014
Every one greeted not only me, but anyone who came in. They were very pleasant and helpful.
Nov 20, 2014
have already referred people. Dr Ketover is a class act. Some of his staff don't have all the answers to certain cataract options; I had to book a special apptment with Dr Ketover, who helped me make my decisions. Otherwise, I am pleased with the office.
Nov 19, 2014
Although my procedures are not completed, up to now , i have been very pleased with all aspects of my two visits..!
Nov 17, 2014
I visit your office once a year and I have always been very satisfied with the treatment I receive from the staff in general and my personal doctor.
Nov 16, 2014
Love my doctor. Everything was great...very professional. The tech who put the drops in was excellent. Thanks
Nov 16, 2014
My appointment was for 3:30 and although I saw an assistant at 3:55,who did a very good job, I did not see the doctor until 4:30. My time is as valuable as his. He did address my concerns and my exam took all of 5 minutes. I would not be able to refer someone comfortable until I had a better experience.
Nov 16, 2014
When we arrived there was only one girl at the desk and she was on the phone. It would have been nice if she would have looked up and acknowledged us. She was great when she could take care of us.
Nov 15, 2014
The young girl who first dealt with me was new to the position, but I MUST tell whomever, she was professional, knowledgable, capable and MORE than willing to assist.
Nov 15, 2014
Dr. Adler was excellent and kind. Ruth Ann was extremely accommodating re scheduling an appointment for laser surgery to correct my vision problem.
Nov 15, 2014
I found the person conducting the initial process somewhat remote, impersonal and "clinical." She was not rude or discourteous; she was most professional but not "warm," far too clinical and disengaged from the patient. But... I'll be back next year.
Nov 14, 2014
Excellent visit. Dr. Ketover, as usual, was very thorogh in my examination and reminded me to continue with eye drops.
Nov 14, 2014
Felt I received a very good exam due to the intern that was working.
Nov 12, 2014
I was totally pleased and cannot think of anything that needs improvement.
Nov 12, 2014
You could have a wine bar. Just kidding.
Nov 10, 2014
Sorry - I cannot remember the physician's name.
Nov 9, 2014
Had a nice visit and enjoyed the comfortable and relaxing waiting area i.e. beautiful aquarium!
Nov 8, 2014
I don't know it could be better
Nov 8, 2014
print information on how to reach your offices on your message asking for confirmation of keeping appointment
Nov 8, 2014
Dr. Marshak is wonderful!
Nov 6, 2014
Just keep up the good work and thanks for not ushering me our because of no appointment I was in seething pain.
Nov 6, 2014
I liked the purple shirts and oddly enough i was also wearing purple that day! Everyone was nice. Can't think of any suggestions.
Nov 6, 2014
Happy with everything. Been seeing Milauskas for many years.
Nov 6, 2014
The staff and doctors were very courtesy and professional.
Nov 5, 2014
all very helpful and professional
Nov 4, 2014
Dr Schmidt was very professional and caring. He listened to my concerns and gave me the best advice with options to fit my needs.
Nov 3, 2014
I still have some questions which I understand will be reviewed tomorrow. But, no, nothing was said about the financial end though I think it will all be covered.
Nov 2, 2014
Dr adler didnt even read my chart which explained that I had glaucoma and diagnosed my problem as being delivered at birth with foresepts. The reason for me having the exam was for chemical burns to both eyes.I did not apreaciate the arrogance at a time when I was was fearful of not knowing what my diagnosis would be.Very unprofessional.
Nov 1, 2014
Dr. Emberland was very detailed and checked everything. I was totally comfortable and pleased.
Nov 1, 2014
I feel very comfortable with the eye care at Milauskas. Thank you.
Nov 1, 2014
Too long of wait times between exams and finally seeing doctor, patients backed up for over an hour
Oct 31, 2014
Nothing. Just continue with your excelllent staff. Thank you for the help you have given my family. Barbara Brandt
Oct 30, 2014
The nurse that placed me in the room was less then congenial and did not seem interested in her work. It would have been helpful for her to explain an approximate wait time to see Dr. Marshak, once placed in the exam room. Additionally, I would encourage you to have your check in team advise of wait times when running off schedule. I found Dr. Marshak to be an outstanding physician. He is professional, caring, and clearly very interested in providing the best and most appropriate care.
Oct 30, 2014
Dr. Milaskas did my cateract surgery a few years ago, and its been ok. it was a difficult suragery because I had lasik refractro surgery from Dr. Casebeer, in Arizona 20 years ago.
Oct 30, 2014
I have been a patient for you clinic since 1996 and am satisfied with the care and service by Dr Leiske and since his retirement, Dr Ketover has taken very good care of my eyes.
Oct 30, 2014
Waiting time was a little long, but not a problem. I read magazines.
Oct 30, 2014
I was having pain in my right eye and have been a patient at Milauskas for about 2 years. The front office staff did everything to get me seen that day. Dr. Schmidt diagnosed my problem and prescribed antibiotic that ended my pain immediately. I am very satisfied with my treatment at Milauskas.
Oct 29, 2014
The RM staff are excellent. Love the PS office, but it needs a remodel.
Oct 25, 2014
I appreciated the time that Kimberly took to help me decide which frames to get for my face..
Oct 25, 2014
Myappointment was 10:40 am. I was called in 11:15 and Dr Hartzel did not show up until 12:20 pm. I know she is retiring and busy, but this is ridiculous! I may change my eye institute if this continues. That why I didn't answer @.11.
Oct 24, 2014
Treatment set up by Dr. Adler was diff. then Dr. Hartzler I have impression each Dr.has a diff. appoach to the dry eye problem.
Oct 24, 2014
I cannot think of any improvement that is necessary,possibly scheduling could be improved and I would not have to wait so long to see the doctor.
Oct 24, 2014
Dr. Bullam did not seem very knowledgeable about the symptoms I described and when he referred me to Dr Schmidt (who was great) he inaccurately described me as needing a consult concerning cataracts when the problem was the vitreous gel in my right eye. He also had never heard of the peripheral vision testing equipment that is regulalarly used in Dr. Schmidt's office.
Oct 23, 2014
very happy with my exam by the doctor
Oct 22, 2014
Very nice service, thanks much.
Oct 20, 2014
All our visits to various Milauskas offices have been excellent. My wife and I have had annual eye exams by Dr. Ketover for the last 14 years. Additionally, my wife had a cataract removed by Dr. Ketover, and she is very pleased with the results. She also had a mole removed from an eyelid by Dr. Marshak. The result is perfect, and she looks younger as a result! She is very pleased. Over the years, we have both been extremely satisfied with the professional services we heve received at Milauskas. On a recent visit to Dr. Schmidt, a painful condition in my right eye was cured after using the prescribed drops after 1 day. Dr. Ketover has successfuly treated my wife's glaucoma and her 'pressures' are now completely normal.
Oct 19, 2014
Poor Dr. Yoh needs an assistant to help him with data entry on the new system. He found it very frustrating. Still, I think he's a terrific doctor and really like him a LOT. I'm pretty sure that part of the reason my appointment was so late (I waited for almost an hour and a half) was the struggle with the computer system. I also spent time with Mike to get set up on the NextMD patient information system. It would be really nice if I were able to revise my medication list on my own in that one -- no one knows what I am taking (and when, since my meds change often) like I do.
Oct 19, 2014
Optical department was very expensive for a retired person
Oct 19, 2014
They put my address wrong, wrong prescription,they gave me an appointment time but they tryed covering one another for the mistake!!! When I called to find out what's goin on the they said that they had talked to me when they did not! I talk to the supervisor she ignored my complaints, then I walk in to the office and said my name everybody look at each other and that made me so uncomfortable, anyway I have A phone statement and an appointment card that proofs that I'm right
Oct 19, 2014
I felt that the atmosphere is impersonal but realize that is how things are going with large practices. At the end of the exam, most of which is now being performed by technicians ( which, being a MD myself was a little offputting)again, everything is like an assembly line. The exam with the doctor was fine but felt rushed as the office staff was waiting at the door to the office ready to escort me out. I would have rather been escorted to the hallway and met by staff than someone waiting in the doorway.
Oct 19, 2014
the associate or trainee was very good, but I just like the professional doctor with years of experience to exam me. no complaints tho just preference
Oct 18, 2014
The appointment on the 15th got fould up somehow and changed until the 16th when everything just fine and I like Dr. Ho very much.
Oct 18, 2014
I think Dr Roth is wonderful. I will definitely be back.
Oct 18, 2014
the only thing I can think of is keeping closer to the appt time
Oct 17, 2014
Excellnt care from DR Ketover and the assistant who help[ed .The surroundings are very comfortable.
Oct 16, 2014
Since my appt. didn't include seeing a doctor, I felt the wait of 30 minutes was excessive. Appt. for signatures etc. should be met within a few minutes of the expected appt. My signature and payment was completed within 10 minutes or so.
Oct 16, 2014
Both the doctor and Angel Ponce were great and very professional
Oct 16, 2014
NO NEGATIVE COMMENTS. OFFICE STAFF IS EFFICIENT. DOCTOR SEEMED KNOWLEDGABLE, CAREFUL AND WILLING TO ANSWER QUESTIONS. EXCELLENT EXPERIENCE.
Oct 15, 2014
I was extremely impressed to be helped as soon as I arrived and that the doctor was ready to see me immediately. Such a rare event given today's medical care. Dr. Emberland was very thorough and answered all concerns.
Oct 15, 2014
Dr. Schmidt picked up on my double vision comment and sent me to my regular doctor for an MRI. He also called him and sent him the info. Resulted in diagnosing a brain tumor. Dr. Schmidt is a shining star!! Thank you.
Oct 13, 2014
The lady at the front desk was very officious and did not want to be bothered by my question about the paperwork. She delayed giving me my paperwork for so long that I could not fill it out and lost my place in line. She seemed to feel she was in charge and I needed to be put in my place. Everyone else was wonderful.
Oct 12, 2014
My appointment was in the afternoon this time and it was great, quick, and thorough. Appointments in the morning seem to take longer to be seen. Everyone is very friendly.
Oct 11, 2014
Have nothing to add to your excellent service.
Oct 11, 2014
Dr. Adler was Awesome, made my visit seem importment to him.
Oct 10, 2014
I had extreme I pain from very, very dry cornea. I've visited your clinic three times in five days. I was seen quickly because of the pain. I appreciated that very much
Oct 9, 2014
waiting an hour and twenty minutes for a 7 minute exam is RIDICULOUS
Oct 9, 2014
I'm always happy with the treatment I receive. As I told Dr. Ketover, the nurse I had, Vanessa, was an absolute delight and very professional.
Oct 9, 2014
After care for surgery patients is lacking in written instructions Attempts to reach the doctor were mishandled
Oct 9, 2014
Dr Roth seemed hurried and didn't want to answer my questions. Said I needed help putting in contacts and made another appt Said we may change my reading eye (I don't know if that means surgery??) He was dismissive of my questions.
Oct 7, 2014
Many times the doctor's behavior is rather perfunctory. My primary doctor is retiring but I receiving no notification until I received a call to change my appointment because the doctor was "cutting back" (although she's not retiring until next year). This will be my 6th doctor since starting with the ophthalmologists about 7 years ago. The doctors don't act like you're "their patient"--just someone assigned to them by the luck of the draw. But that is a standard Palm Spring's physician attitude so its' nothing new.
Oct 5, 2014
Claudia who did the field vision test and optical nerve exam. was EXCELLENT, very patient an well spoken, she should be commended!
Oct 5, 2014
The front desk staff and Angel were a bit rude. I had my 3 yr old granddaughter and they made my visit a bit uncconfortable. Dr. Bellum and Kimberly were awesome. Dr. Bellum made the eye exam so comfortable, he's the best since I've been going there.
Oct 5, 2014
Went to Palm Springs office once - much prefer the Rancho Mirage office. Much nicer and larger.
Oct 4, 2014
The doctor and the tech were very friendly...allayed my fears ...and treated me with professional, kind care.
Oct 4, 2014
Dr. who examined me was Eldad Adler who was excellent and who I plan to see in the future for eye care.
Oct 3, 2014
First class, I can,t think of anything.
Oct 3, 2014
This was my first visit with doctor Roth His Doctor /patient skills are excellent and he is extremely competent. I look forward to dealing with Doctor Roth in the future.
Oct 2, 2014
Pleased with cataract surgeries. Extremely disappointed with the high fees for eyeglass options !!!!!!!
Oct 2, 2014
Everything, from start to finish was professional and excellent.
Oct 2, 2014
You have a great personable staff. Very customer awareness.
Oct 1, 2014
The Emberland is the best dr .. He is patient and kind and explains everything very clearly. would reccommend him to everyone! All the offices are nice but Rancho Mirage is my favorite, close to home and so organized!
Oct 1, 2014
first time every that I could see perfectly with my new glasses. Great experience
Sep 29, 2014
Dr. Bullum treated me like a human being instead of yet another senior with the same complaints. Went I left I understood why I was having so much trouble with my eye sight.
Sep 29, 2014
eye examinations are generally only necessary every two years. I had an exam last year, yet the technician started to do it again this year without advising me what she was doing and when I asked her about it, her comment, you'll only save a few dollars. Less than professional, don't you think. Dr. Adler was very professional and that is the reason I will return.
Sep 29, 2014
I am not sure if it was just the day I went in however it was apparent they overbooked. The lobby was full and people were complaining about the wait and saying did they all go to lunch, however it was still morning.
Sep 29, 2014
The assistants seem confident and I Always get a quality examination and time with Dr. Schmidt......I appreciate the great care!
Sep 28, 2014
Maybe have a few more better magazines to look at. that would be my only suggestion
Sep 27, 2014
Don't get me wrong --- I still like the La Quinta office. It is only a mile or so from home.
Sep 27, 2014
Your new facilities in RM are very nice.
Sep 27, 2014
PATIENT SHOULD ALWAYS BE MADE AWARE THAT IT MIGHT BE A GOOD IDEA TO HAVE A DRIVER IF ANYTHING BEING DONE COULD COULD RESULT IN BLURRED VISION. I ALMOST ENDED UP IN AN AUTO ACCIDENT BECAUSE I COULDN'T SEE WITH ONE EYE COMPLETED BLURRED AND THE OTHER EYE NOT FUNCTIONING PROPERLY. I ASKED WHEN MAKING THE APPOINTMENT AND WAS TOLD IT IS NOT REALLY NECESSAY BECAUSE I WOULD PROBABLY BE OK. I AM SURE EVERYONE IS DIFFERENT, BUT A WARNING SHOULD BE MADE.
Sep 27, 2014
Dr Ho is always very professional.
Sep 27, 2014
Very professional environment and I am having cataract surgery in two days.
Sep 27, 2014
I have difficulty ambulating and having to change rooms 3 times was dificult.
Sep 27, 2014
I was there for nearly 2 hours most of that waiting to see the doctor.. I'm sorry that my doctor is leaving, i love her and she has been a wonderful doctor for me .But i see no reason that many people came after me and went n before me. I believe the reason is because the people at the desk are lax. Sally Skeoch
Sep 26, 2014
Every girl that ever has done by exam, etc. prior to seeing the doctor has alwyas been stellar! Very impressed with Milauskas overall.
Sep 26, 2014
What do you mean review. This survey is the review.
Sep 25, 2014
Dr. Ketover is an excellent doctor. I hope he never quits practicing medicine.
Sep 25, 2014
My wife and I really like Dr Ketover---he is good
Sep 25, 2014
It would have been nice to have known how expensive the eye drops were and other options/coupons that are available when the insurance doesn't cover them.
Sep 25, 2014
I love Dr. Ho's professionalism & concern for my eyesight.
Sep 24, 2014
If I'm referred to you by my Dr., you should know who my Dr. is, but no one knew who referred me. So how did I manage to get an appt. there with no one knowing how, I came to have an appt?
Sep 23, 2014
My visit was very informative and went well
Sep 20, 2014
The reason I was given the paper to get new glasses, when my eyes are fine with my #1.oo store glasses.
Sep 20, 2014
See the above comments in Optical
Sep 20, 2014
Optical department has a very small selection of frames to choose from compared to others.
Sep 20, 2014
The Palm Springs office is 100 times better than your rancho mirage and palm desert offices. The other offices are not very friendly, knowledgeable or helpful. The palm springs office personnel are all personable, knowledgeable, efficient, friendly, and offer SUPERB customer services - always a smile. Dr. Schmidt is the best opthomalogist - he talks with you and explains everything - he's pleasant & I trust him. He caught my torn retina and got me in to Dr. Lin on same day and I had my laser surgery that very day. Can't ask for better service than that. I trusted Dr. Milauskas to do my Lasik several years back & it turned out fabulous - I will trust Dr. Schmidt to do my cataract surgery when the time comes.
Sep 19, 2014
First time going in there and loved it! Everyone took the time to make my experience great. I was explained what my insurance would cover and not cover and had a wide selection of glasses to choose from. My doctor was very informative!
Sep 18, 2014
The doctor who assisted me was extremely helpful. I explained my vision issues and he stated he would continue to seek a solution for my problem even if it took more then one visit.
Sep 18, 2014
Staff was friendly and accommodating. Dr Emberland was top notch and thorough in the exam. All was well until I hit the optical department. After receiving a quote I collected my prescription went to Costco and paid half the price.
Sep 18, 2014
Dr. Emberland greeting me with "nice to see you again." Plus he made my visit very enjoyable by his appearance and pleasant personality.
Sep 17, 2014
Wait time is too long and seems a bit unorganized.
Sep 16, 2014
Have always received great service and everyone is so pleasant in the office.
Sep 16, 2014
As mentioned above my visit last over two hours. Way too long for any doctor appointment. Other people in the waiting rooms were just as annoyed as I was.
Sep 15, 2014
Hope you continue to provide services to Kaiser members as we are on a fixed income now we are retired and would need to stay in the system.
Sep 14, 2014
Hope you stay with providing service to Kaiser members so we can continue our care through you.
Sep 14, 2014
I really like your service and the people you have working for you. It was all good. :)
Sep 13, 2014
The service was great. The institute has a great reputation.
Sep 13, 2014
I was explained more about my aging eyes and how to get better corrections....
Sep 13, 2014
I had hurt my eye and they took me right away and that really relieved my anxiety about my eye.
Sep 12, 2014
Pleasant atmosphere, nice staff...
Sep 12, 2014
Being new in the area, I was very happy to find a clinic with very professional and efficient service and a friendly staff.
Sep 12, 2014
The length of time it takes to see the doctor.
Sep 12, 2014
I am amazed how organized the staff is..Everyone seemed to know exactly what their job was
Sep 11, 2014
All the receptionist never crack a smile and unfriendly.They act like they hate their job. I manage out- patient clinic and I will not let my staff treat our customers that way. I don't remember my Dr's name but Iwas not impressed with him either but I really liked my Dr. from last year but she is no longer there.My appointment was 9/8/14 at 1pm.
Sep 11, 2014
Continue your high quality care and service
Sep 11, 2014
It was a pleasant, no hassle visit.
Sep 11, 2014
I was extremely pleased with Dr. Marshak.
Sep 11, 2014
The office is confortable and I like the aquarium. DR. Eberland is very complete with my exams and friendly and I do not feel rushed when I see him.
Sep 10, 2014
Dr. Yoh is my reason for returning. I find him very thorough.
Sep 10, 2014
Dr. Ho is very approachable and goes to great lengths to make sure that the patient understands their test results and diagnosis. We have never had a doctor at Milauskas that we were more pleased with than Dr. Ho.
Sep 8, 2014
Just keep doing things the way you have been doing them.
Sep 8, 2014
It was very good experience. Dr. Marshak is an excellent doctor. I will come back again.
Sep 7, 2014
I was taken in to a room to have a picture made of my optic nerves. The tech was unable to take the pix but subjected me to a very long time with the flashing light in my eyes until I told her I was getting nauseous. I did not appreciate being subjected to this after all the other tests.
Sep 6, 2014
Everything was excellent as usual except waiting an hour did not sit well with me.
Sep 5, 2014
I deeply appreciate your great customer service, staff, and doctor, you guys are awesome, thank you.
Sep 5, 2014
missing dr marshak question three. always waiting,,,prhaps scheduling too tight
Sep 4, 2014
wait time was past 30minutes. glasses were incorrectly cut and I now have to go to Palm Springs to meet up with them and give them my frames to correct problem. NOT HAPPY
Sep 4, 2014
Was told a specific amount for test via phone prior to appt. and it was not honored after a very simple eye test to read chart and fill out paper. Asked for 105.00 vs. 40.00 from phone conversations. Way overboard. Got home and called other places for same professional time. Not nice.
Sep 4, 2014
Your staff was efficient, friendly, and answered my questions to my satisfaction.
Aug 30, 2014
I was told a someone would call to arrange a retina specialist but I had to make two phone calls to find out what was done.
Aug 30, 2014
Update your list of physicians.
Aug 30, 2014
DOCTORS WASHED THEIR HANDS BEFORE MY EXAM
Aug 30, 2014
Every member of the team was professionally, friendly and efficient. I couldn't have asked for more. Great job!
Aug 29, 2014
Your office staff were excellent, and Dr. Bullum was superb in his exam and manner.
Aug 29, 2014
Have been going to that office since you opened. It seems you are constantly doing thing to improve your service.
Aug 29, 2014
Everyone from the front desk, to Sequoia, to the doctor was very polite and professional. I felt I was in good hands and would recommend MEI to everyone.
Aug 29, 2014
too much paperwork to sign.
Aug 29, 2014
Dr Hartzler is a wonderful Dr. and Very thorough. I asked for the 1st early morning appointment which was 8 10 AM. There were 4 people ahead of me?????????? This happens at all your offices. I think you should look into your scheduling. I always ask for the 1st early morning appointment or the 1st appointment after lunch. Thanks for your consideration Larry Goodman I have been a patient for years with Dr. Hartzler
Aug 29, 2014
get smaller 49" size frames! That would make me : )
Aug 28, 2014
It was an efficient and friendly experience having my eyes examined by Dr. Ketovar. I almost wish I had bad eyes so that I could see him again!
Aug 28, 2014
My appointment was for 8:00 am but Dr. Bullum did not arrive to the office until around 8:10 am. If I am expected to be on time, so should he.
Aug 28, 2014
Clearer communication with patient by Dr. This was my 3rd visit with questions, Finally had to change doctors to get clarity.
Aug 28, 2014
dr ketover is great my wife and I could not be better taken care of god bless
Aug 28, 2014
the staff was very timely and accommodating was in an out within an hour had a very good experience
Aug 27, 2014
The best staff. Friendly and professional. I greatly appreciated that the staff member introduced herself. I'm astonished at the number of times I've gone to a doctor!s or dentist's office and the person treating doesn't introduce his/herself. Great customer service.
Aug 23, 2014
I understand they were behind that day because there was only one doctor but I got there 20 minutes early and had to wait almost 30 minutes after my scheduled appointment time to be seen. Although once I was in the office the doctor did a good job of not making me feel rushed he took his time to make sure I felt comfortable and got everything I needed.
Aug 22, 2014
Very satisfied with the institute and Dr. Ho is excellent at her profession and has helped me tremendously. The new office on Dinah Shore is beautiful and comfortable.
Aug 22, 2014
I do not like a television on so loud that everyone has to listen. I prefer to read.
Aug 21, 2014
Financial options could be. discussed more thoroughly. How does Medicare fit in?
Aug 15, 2014
Dr. Roth was great! He explained everything very clearly and had a great sense of humor! Will definitly be back to see him and refer anyone looking for a new doctor!!
Aug 14, 2014
Barbara in the office took care of an issue we had. When I called to make the appointments for our annual exams with Dr. Ketover, I was told he no longer did the eye exams and only did surgeries and we were being booked with Dr. Schmidt. During the tech's exam, I mentioned this and what I had been told was wrong. I spoke to Barbara, because I was very upset about it. She immediately spoke to Dr. Ketover and he saw us for our exams.
Aug 14, 2014
everyone was very nice and called to see if I had any questions
Aug 14, 2014
I DID NOT FIND ANY THAT NEEDS IMPROVING
Aug 13, 2014
Amber did a great and very professional administering the vision field tests and organizing the data. I feel so confident in the care of Dr. Ketover.
Aug 13, 2014
The office was very busy and I think everything was handled very well for the number of people they ran through there. Ken Davis
Aug 9, 2014
New person at front desk did not send in for specialist approval from my insurance. I just happened to inquire and there was no record of the request that the Dr. had made to the front desk.
Aug 9, 2014
I was very satisfied with the service. Dr. Roth was pleasant, personable and thorough.
Aug 8, 2014
Lady in optical dept had zero curb appeal to even consider shopping...dr Roth is great!
Aug 7, 2014
Dr. Roth was excellent and his assistant was also terrific. I thought it was one of the most professional operations that I have been to. I have written 2 books on customer service and I thought the Institute was excellent.
Aug 7, 2014
There is nothing to improve. Service was excellent
Aug 7, 2014
Nothing could be improved. The surgery and treatment were the best.
Aug 6, 2014
It appears that the front desk staff has a much better attitude than in the past. Thankfully.
Aug 6, 2014
I had cataract surgery done April 9 & 23. I now have PCO and am very frustrated with it. The right eye is scheduled for YAG on August 8. Dr. Ho said that the left eye may not be ready for 3 to 6 months.I wish I had been informed of this possibility before the cataract surgery, the last 4 months have been " exstreamly frustrating and depressing. Vern Ingram
Aug 3, 2014
I like the new facility on Dinah Shore
Aug 3, 2014
I have been going to Milauskas for many years and they do an excellent job all the way around
Jul 31, 2014
One appointment they forgot to put chart in next patient bin. I had to find out why we were waiting for a long time with people going in that came in after us. Had another appointment at RM that they didn't have a record of. We had the appointment card that I gave them. Had to come back later.
Jul 31, 2014
Dr, Ketover took his time to explain my problem and the staff quickly gave a me an appointment for the day after I called.
Jul 31, 2014
I believe in Doctor Ketover .... He's the greatest!
Jul 30, 2014
Dr, Emberland was Great! answered questions with language I understood plus friendly and nice personality he is an asset to your office
Jul 30, 2014
I am so blessed to have a doctor, like Dr. Schmidt who actually cares about my eye condition. He is thorough and professional. I feel confident when I leave because he tests me when he feels I need it and I get the impression he is very confident in his field. Thank you for hiring quality doctors.
Jul 28, 2014
the wait was to long to see the dr.
Jul 27, 2014
Thank you everyone is very nice.
Jul 27, 2014
I am so grateful for the interest and care Dr. Schmidt seems to take in my eyes....
Jul 24, 2014
The visit was very pleasant.
Jul 24, 2014
Everyone very professional and friendly. I have been happy with my experience.
Jul 24, 2014
Dr Roth gives the most through exam I have ever Experienced.
Jul 24, 2014
The technician was extremely pleasant and competent. Dr. Ketover is great.
Jul 23, 2014
Everything was very professional.
Jul 23, 2014
Had LASIK surgery done. All I can say is wow! Painless, quick, and affordable. What more could I ask for. Many thanks to Brian, Dr. Milauskas, Dr. Alwes, and Dr. Roth. Excellent service!!!
Jul 23, 2014
I would tell people that Dr Hartzler is great but go somewhere else for optical because expensive and not happy with him.
Jul 23, 2014
When I was seen and diagnosed with Cataracts,I told them I had a possible latex sensitivity . Surgery was scheduled . Then when went for pre op. Said had to cancel surgery due to latex . When I told them with the first visit should have noted this before had scheduled surgery . Was in tears as was ready to get it done ,before my back surgery .
Jul 19, 2014
I thought everything was great. Did not see anything that needed improvement.
Jul 19, 2014
If I had not gone up to the front desk and complained about not being seen yet after 30 minutes, I would not have gotten in before I had to leave for my next app't with my doctor.
Jul 18, 2014
I have been with Dr. Milauskas for over twenty five years but now I am moving to Riverside.
Jul 18, 2014
Reduce waiting time at Optical Dept
Jul 18, 2014
very pleasant and especially liked the girl who fitted me with eyeglasses Dr and intern were helpful too
Jul 17, 2014
Very pleased with the treatment I am receiving and love Dr. Ho
Jul 16, 2014
It would be nice to see itemized bill before paying.
Jul 14, 2014
I felt my exam was thorough. Equipment seemed up to date. Office atmosphere professional and pleasant.
Jul 14, 2014
Don't need improvement
Jul 13, 2014
Would recommend, in fact, my husband will be making his first appt shortly.
Jul 12, 2014
Very smooth operation, no improvement possible.
Jul 11, 2014
Please tell people you no longer are on Bob Hope but have moved to Dinah Shore. I was not aware of the move (normally go to La Quinta office)so I was very frustrated when I finally found out where the new offices are.
Jul 11, 2014
can't think of anything to improve. My visits there have been very good. Thank you
Jul 11, 2014
The young lady who saw me first for the eye exam was the best I've ever worked with. She spoke slowly, directly to me, clearly, and was a pleasure to take directions from.
Jul 11, 2014
I am so happy to switch over to Dr. Ketover and feel very confident.
Jul 10, 2014
Long wait but unfortunately that's the routine of doctor's appointments. Given the Nextgen form and instructions to sign up but WHY... can not see a reason to.
Jul 10, 2014
What a wonderful change in life after the surgery.
Jul 10, 2014
I have been treated better than I would have ever expected. I received respect and some conversation other than pure medical. I did not feel like I was being rushed thru. It always has been a very personalized visit. I love the new facility.
Jul 10, 2014
I thought Coi was wonderful and wanted to let you know.
Jul 10, 2014
See the comment above, under #10
Jul 9, 2014
From beginning to end, the entire process of getting LASIK was terrific!
Jul 6, 2014
Forgot to call in my RX for new eye drops!
Jul 5, 2014
All in all, the appointment was very good, and I am very impressed with Dr Hartzler as well as her attendants.
Jul 4, 2014
The dr's tech was excellent, however, it would have been nice if she would have greeted me with "Hello, my name is _______, and I am Dr. Hartzler's asst. and I am going to do the following today.
Jul 4, 2014
Quick, effecient, good explanation of my eye health from Anthony Bullum
Jul 4, 2014
We have referred several friends. The PA staff are very competent and informative.
Jul 3, 2014
Keep up the goog work Thank You Dan Della Vecchia
Jul 3, 2014
Have the front office keep patients apprised of delays etc. I arrive on time and would expect no more than a ten minute delay.
Jul 3, 2014
Whenever I go to your office, it's a very pleasant experience. Dr. Ho is great!
Jul 2, 2014
Appt. at RM office, was told by desk person that I had been changed to PD office. She never looked or said that my lens were in the RM office. Went to PD office only to find that my lens were in the RM office. Had to wait 5 days for a re-schedule due to their error. Was left a message on wrong phone that appt. had been changed and dealt with "attitude" from RM staff. Too bad, as Milaukas has a fairly good reputation in the area.
Jul 1, 2014
Improvement? No comment. I was impressed with the pre-examination and then by the room visit conducted by Dr. Ketover. His "chair-side" manner is exquisite. He answers all questions, and offers information readily.
Jun 27, 2014
The visit was excellent. Only improvment would be no wait.
Jun 26, 2014
not on time even tho it's summer
Jun 26, 2014
The prices for glasses are very high!
Jun 26, 2014
Got me in same day for a scary eye change. Excellent care and made a same day ppointment while I waited to see a retinal specialist.
Jun 26, 2014
I have been very pleased with my visit
Jun 26, 2014
Although I was seen by an assistant on time, I was surprised that Dr. Schmidt didn't do most of the exam. I also waited more than one hour once my eyes were dilated. I was there for more than two hours and my actual time with Dr. Schmidt was about 3 minutes.
Jun 25, 2014
Very professional office. All my needs were met - from front office - to exam - to glasses.
Jun 22, 2014
Dr. Ho was escellent... best doctor there I have ever seen. She found things other doctors missed.
Jun 22, 2014
Ruth Ann is so professional as well as being delightful. A true asset to you organization.
Jun 22, 2014
No disappointments here.
Jun 22, 2014
It was our first visit to Palm Desert office & we were pleased with the office & medical care. The technician had a problem testing my left eye with the machine.She said the leses were not working.
Jun 21, 2014
My cataract surgery went smoothly, and am looking forward to having the next eye done.
Jun 21, 2014
Was able to get in to see an ophthalmologist very quickly because of eye condition; appreciated call from Ruth Ann, medical assistant and speedy appointment by call center.
Jun 18, 2014
I cannot think of anything to complain about,except the glasses.
Jun 18, 2014
Dr. Hartzler is a very caring physician.
Jun 17, 2014
I consider Dr. HO excellent. However, the office canceled my original appointment and did not inform me of the cancellation although they claim they did...... I had no notice of the cancellation by either email or voicemail....... This is VERY BAD.
Jun 14, 2014
I like Dr. and all stuff.
Jun 14, 2014
Every thing about my visit were excellant
Jun 14, 2014
After lastfittings, I have had to return for re-adjustments. Two years ago or a little less than that, my prescriptions were wrongly prescribed. The lens for my sunglasses were regular lens (not tinted glasses) and the lens for regular glasses were put in the wrong frames. I kept those, but was not overly happy. The sunglasses were corrected with the correct tinted lens.
Jun 13, 2014
Only 3 "adult" magazines the others were for KIDS and 2 of them had dates in March even though we're in June. By having to wait more than 15 minutes I was late to my noon appointment which made me look bad with my client
Jun 13, 2014
My eyes were dilated more than I had experienced in the past - I drove home barely able to see and cancelled my days schedule due to the 8 hour dilation effects and a tremendous headache. I wish I had been warned.
Jun 13, 2014
I don't remember the dr name. I know that he relocated from Seattle.
Jun 12, 2014
Dr. Ketover is a special person and of course an excellent diagnostition.
Jun 12, 2014
Thank you, outstanding service.
Jun 11, 2014
For years, I've used Milauskas Institute for my eye examinations and care. My wife and I have no reason to not visit Milauskas as long as it is available to us. Improvement areas recommended? Continue your present operational paths.
Jun 11, 2014
I have requested a new surgeon.
Jun 9, 2014
Dr. Roth is great, but I was unimpressed by the office staff on my departure. They kept trying to force me to buy contacts even though I was telling them I wanted to get glasses. I finally just bought a box of contacts and left. They don't seem to understand my insurance, and I was sick of fighting them. Even the woman at the optical dept couldn't explain my insurance coverage. Also, not too happy that half of my allowance is spent on a "fitting" even though I was getting the same contacts. There was NO FITTING!
Jun 9, 2014
I was told I was the first patient after lunch but still have to wait 20 minutes.
Jun 8, 2014
Great first visit! Dr. Emberland was professional, thorough, and courteous. I will definitely return and book an appt. for my husband too!
Jun 7, 2014
Dr. Ho was very kind and would be even more effective is she spoke louder to older patients.
Jun 7, 2014
I would like to see some availability for less expensive frames. I only needed driving glasses to be kept in the car. $150 to $200 for basic frames seemed over the top.
Jun 7, 2014
I had to have surgery on my right eye have worn contacts for 43 years never owned glasses requested to have a right lens prescription and left plain glass. Was told needed a new prescription. Will never be back not refer anyone
Jun 7, 2014
Everyone was friendly and helpful. Dr. Hartler is a very nice and helpful person.
Jun 6, 2014
I have been a patient for at least six years and am extremely satisfied.
Jun 6, 2014
The ladies at the counter got a little confused about my refraction copay and whether i paid it or not. Got accused of not paying it and then they figured it out. Not a big deal. The man in optical and Teri where very good. They have excellent customer service skills.
Jun 6, 2014
I waited over an hour after my appointment time and started to wonder if they had forgotten me.
Jun 5, 2014
Professional office setting, highly professional and efficient staff.
Jun 5, 2014
highy professional and considerate. i have been seeing Dr.B. Ketover for over 19 years. He's great.
Jun 4, 2014
Everything was clearly presented, including directions to the venue for my surgery.
Jun 1, 2014
I do not understand what you want here.
May 31, 2014
The only problem was on check out; she wanted to charge a huge amount. I objected and someone stepped in and found she was totally wrong. I will certainly warn anyone going there to question the amount they are charged
May 29, 2014
Terrible. It was a totally scripted exam with sole purpose of making money. I already explained that I had an exam 6 months prior and only want to have my prescription checked and find out if I was a candidate for Lasik.
May 29, 2014
Very nice visit, as usual!
May 29, 2014
Have been going to Dr. Milauskas with my family since about 1970. Would not change
May 28, 2014
The new office is beautiful and very well done. Also the parking is great.
May 25, 2014
The young lady, Optometrist intern (sorry I forgot her name), that assisted Dr Roth with the exam was excellent and she has a promising career ahead of her. Excellent job by Dr Roth, very personable and knowledgeable. Thanks for your help.
May 24, 2014
I do not grant the use of my name to you to publish exploit or place in any advertising as am a SAG/AFTEA and my union will not allow this without a Union CONTRACT. AND MINE IS $15,000.00 for thirteen weeks use only Thanks my Agent is Michael Heit
May 24, 2014
the wait time. YOU CANNOT IMPROVE ON DR SCHMIDT.....HE IS PERFECTION.
May 23, 2014
A routine yearly visit, no need to change you M O.
May 22, 2014
The pre-exam assistant was not up to your previous standards
May 22, 2014
I was having problems with my contacts and not being able to see clear. Dr. Roth listened to my conerns and had me try two different lenses and return for a follow up. I can see amazingly clear and am thrilled!!! My previous doctor said that it wasn't possible to see crisp with contacts. I am beyond happy with Dr. Roth and my new contacts.
May 22, 2014
Seems that with the utilization of EMR my physician was pre occupied with entering information, and not much time for face to face interraction. Hopefully, with more time to get better acquainted with the system, this will change.
May 19, 2014
Lovely office, staff and doctor too!
May 18, 2014
You need to be more explicit relative to what you are trying to accomplish in this section!
May 18, 2014
Visit was great , hope the surgery goes good.
May 18, 2014
I was very pleased with my entire visit
May 18, 2014
rancho mirage office lovely, located conveniently for our needs
May 17, 2014
Excellent customer service, staff attitude. Doctor was warm, professional, competent, and listened to my concerns.
May 17, 2014
Have been a patient for many years and have sent both friends and relatives to Milauskas on many occasions,
May 16, 2014
Nice office very personable.
May 16, 2014
Very friendly and professional staff. really liked Dr. Ketover.
May 15, 2014
I've had nothing but excellent service during all my visits.
May 15, 2014
I will wait to comment until I have completed being inspected by all doctors.
May 15, 2014
I ALWAYS HAVE A GOOD EXPERIENCE WHEN I COME TO SEE DR. KETOVER. HE'S CLEAR IN HIS EXPLANATIONS AND I ALWAYS UNDERSTAND EXACTLY WHAT IT IS HE WANTS TO DO.
May 14, 2014
Just took a preliminary test which went well.
May 14, 2014
I would have liked a cornea surface distortion test. It would seem like simple reflection test would give a pictogram of sorts. at very low cost and very short time to verify the scratch rupture effect. Dr Ho did say I could come back if the effects bother me.
May 12, 2014
I saw DR Ho - not listed here - she didn't even remember the type of lens she placed in my eye - she seemed to be in a hurry to leave.
May 11, 2014
Very enjoyable experience. I was happy that I was able to buy new glasses from you that fit into my budget. Thank you.
May 9, 2014
The staff and Dr. Hartzler are always pleasant, caring and professional. Dr. Hartzler is my favorite doctor.
May 9, 2014
Dr Ketover is a very good doctor and slso a very fine person and I am very glad that he is my eye Doctor.
May 9, 2014
Anneka did a great job preparing me for surgery.
May 8, 2014
Improve nothing....the staff is wonderful, loving and warm. Dr. Schmidt treats me like a celebrity and I am confident I am receiving the best care there is. I have already referred Pat Adis.
May 7, 2014
Arrived early . Then waited while 3 others who arrived after me were seen. Felt I should go up and say something to receptionist she said she would check. Returned to say another 20 mins.
May 7, 2014
had to return from first appt I had made as had to get Kaiser approval. Should have told me when I first made the appt, as I told them I had Kaiser.
May 7, 2014
First rate service. I am 75 and my eyes have never been better thanks to Dr. Ketover
May 7, 2014
Dr. Schmidt and staff are very kind and caring. All are efficient and pleasant!
May 4, 2014
BEEN COMING FOR LOTS OF YEARS- GETTING MY EXAMS- AND AT TIMES GLASSES- OVER THE YEARS I'VE HAD MANY QUESTIONS TO DOC YOH- ABOUT MY DRY EYES- ALLERGIES- REDNESS- ALSO A WEAK IDACRIM SYSTEM THAT THE EYE ALLERGIES GET OVER TAKEN AND CAUSE TO MUCH REDNESS- ALSO A MILD CASE OF ALLERGIES FORM OF CONJUNKTAVITUS IN THE EYES THAT COME AND GO ALL KINDS OF DROPS THAT NEVER WORK WHEN TOLD TO TRY- ALLERGIES TO EVERYTHING ENVIORMENTAL- NEVER BEEN TOLD UNTIL 4/5 YEARS BY DOC YOH THAT MY EYE PROBLEMS ARE A MEDICAL ISSUE- THAT I WOULD NEED RE SCHEDULE ANOTHER OFFICE VISIT UNDER MY MED. INS- IF I WAS TO GET HELP AND ANSWERS TO MY HARD QUESTIONS TO DOC YOH- AFTER ALL THIS TIME AND NOW I'M TOLD IS TO BE UNDER MY MED INS.CARE PLAN- WHY WAS THAT NOT COMMUNICATED TO ME A WAY LONG TIME AGO AND THAT WE CANT HONOR YOUR EYE PROBLEMS AND QUESTIONS THROUGH YOUR VSP EYE INS PLAN- I HAVE MADE AN APPOINTMENT TO COME- LET OTHERS KNOW WHAT VSP IS ONLY FOR- SOME MAY HAVE MORE EYE PROBLEMS THAT NEED MED INS CARE ISSUE-
May 3, 2014
Everything is nice EXCEPT I HATE that you have TV monitors on, with no choice to turn them off. This is intrusive and eliminates the serendipitous conversations one can have with others in a waiting room. When possible I always turn the monitor OFF, wherever I am. Also, I saw DR. HO, not YOH, I believe. ????
May 3, 2014
all in all my many visits were excellent, I have nothing negative to say
May 2, 2014
Excellent visit and service. Everyone explains without prompting and treated very well. A pleasure to come there.
May 2, 2014
Dr. M. is the best eye doctor anywhere!
May 2, 2014
There is NO better doctor than Dr. Ketover. I will ALWAYS be grateful to him when he came in one night at 7:30pm (after hours) to treat me because I had a foreign object stuck in my eye. He ALWAYS asks about my overall health. It show that he definitely cares about his patients. He is the BEST!
May 1, 2014
My family has used Milaukas Eye Institue for 10 years. We would not go anywhere else.
May 1, 2014
you need a person to help your costumer to pick eye glasses and have a little fashion @ least ( your girl have a long hair needs training esp. for costumer service and fashion ) bad experience for me ! NICE NAME BUT BAD BAD SERVICE .
Apr 30, 2014
It was a very pleasant learning experience. Now, I'm looking forward to a successful surgical experience and my confidence is high.
Apr 30, 2014
Have always been happy with the Milauskis Eye Inst. and appreciate the fine care Dr. Ketover gives me to keep my glaucoma under control.
Apr 28, 2014
Beautiful office. Overall great experience
Apr 27, 2014
everything was done excellently
Apr 25, 2014
Dr. Schmidt explained everything to me very we'll. Technicians also did a great job.
Apr 25, 2014
Dr. Ketover is an excellent Doctor as were the young women who did the preexamination prep.
Apr 24, 2014
Schedule appointments a little further appart to reduce wait time.
Apr 24, 2014
So far, most of my experience at Milauskas has been extremely good. I'm very happy with the outcome of my cataract surgery and have found the staff to generally be both personable and most important, professional in their dealings with me and other patients. My only complaint is that sometimes the left hand doesn't seem to know what the right is doing in terms of setting appointments for example. When there have been problems, though, the staff has been gracious and graceful in putting it right.
Apr 24, 2014
You really need some magazines
Apr 24, 2014
will not no until my surgery tomorrow
Apr 23, 2014
Ended up getting a bill I wasn't expecting. I guess no one knows exactly how much insurance will/won't cover until they do/don't cover it. Overall, good experience. Friendly tech and will consider getting glasses there in the near future.
Apr 23, 2014
Everybody was very professional and friendly, Very pleasant to do business there. Excellent service.
Apr 23, 2014
the RM office is so new and nice, it would be nice if the PS office could get a makeover
Apr 23, 2014
No ideas for improvement. Keep doing what you're doing. Thanks for the great service and the excellent care.
Apr 23, 2014
……I only saw a tech because that was all I had to do on this visit. On Wednesday I will see Dr. Hartzler
Apr 22, 2014
friendly informed staff would be helpful they should know who should be servicing you especially for first time patients. Optical person was angry and seemed rushed. the exam (by an intern)diagnosis and prescription was great but not the rest of the services. For example, I was given two different Rx as needed but my plan only allows one. some confusion and disappointment
Apr 21, 2014
Enormously long wait. DR HO Seems to me to be excellent. I have seen two other highly recommended doctors for my issues, and Dr.Ho seems far more thorough and conscientious. I also like it that she explains everything very precisely.
Apr 21, 2014
When I telephoned for my initial appointment, I had requested Dr. Ho because my daughter and son-in-law are her patients. When I checked in, I wrote Dr. Ho on the sheet, When my name was called, they were going to have me meet with the optometrist. I said no, so had to reschedule because Dr, Ho didn't work on Wednesday. Why didn't they tell me that at the beginning? Very inconvenient.
Apr 20, 2014
This was the first time I have seen Dr. Emberland and I really liked him and felt very comfortable with his approach to my eye care. I hope to see him for all of my contact and eye glass needs. I also see Dr. Ketover at the La Quinta office and he is terrific!!! I believe he saved my husbands sight with careful screening, close surveillance and swift action when appropriate. I am also very confident the care he is giving me. I must say that for a large clinic, the service and care is excellent. I have been to other large clinics where you felt you were just being herded thru. Not so at yours. Thank you
Apr 20, 2014
No improvement necessary. Dr. Milauskas is wonderful!
Apr 19, 2014
great experience because of work time limited.so the quick and efficient service very important
Apr 18, 2014
My wife and I are long-time patients and have never had a complaint. Kudos to Dr Kethover and staff.
Apr 17, 2014
My visit was for a test and next week I have an appointment to see Dr. Ketover. the entire staff was very accomdating and I was there for the feeding of the fish....fabulous aquarium. I did visit the optical department and am looking for sun glasses. Will select a pair at my next appointment.
Apr 17, 2014
Love the office and everyone was very helpful and competant. Especially love Dr. Ketover!
Apr 16, 2014
It was frustrating to drive 2 hours to be on time and have to wait 35 minutes after my scheduled time.
Apr 16, 2014
Plenty of time was taken to provide a complete exam
Apr 14, 2014
Your office has a welcoming feeling when you walk in. Kim in your optical department was very helpful.
Apr 13, 2014
I always receive superior service.
Apr 13, 2014
I have no suggestions that this time, because all my needs we're handled professionally, timely & courteously!
Apr 13, 2014
Seemed a very efficient staff, Well informed and cordial.
Apr 12, 2014
Dr. Ho is the so skilled... Smart.
Apr 12, 2014
Dr Ho is outstanding and I am switching to her for my care
Apr 11, 2014
Get a better and more timely system, pay attention to your customers!
Apr 11, 2014
Since my vision is not as good after cataract removal surgery, I am mystified. I believe I have one of the best doctors. Maybe more education before one has these procedures. I might have waited.
Apr 11, 2014
I LOVE Dr. Milauskis and Dr. Hartzler also. Excellent care from both.
Apr 11, 2014
Dr Ketover is one the best doctors that I have ever had. He is very nice and explains everything very well.
Apr 10, 2014
Doctors were good. Seemed like a long wait after dialation
Apr 10, 2014
I'm not sure I made myself clear regarding the vision problem I was experiencing.
Apr 9, 2014
Nothing else to say,all was perfect…Thank you!!!!!
Apr 9, 2014
I was amazed at how thorough the exam was and how professional all the assistants were. They really knew their job.
Apr 9, 2014
My visit with Dr. Ho seemed like was in a bug hurry and tried to keep it short. The girls working the front desk acted uninformed and scattered. Also alot of chit-chat among them that was unprofessional at the front desk, but the woman who did the first exam was very pleasant. The fish tank was the most impressive thing there. I'll be going back to Costco next time...
Apr 6, 2014
I was seen in a timely and professional manner and will continue to use the services offered.
Apr 5, 2014
Reduce the wait time; otherwise it was an excellent experience.
Apr 3, 2014
Angel was very fun to work with in the optical department and Dr. Merali was extremely pleasant and sensitive to my needs.
Apr 3, 2014
The Rancho Mirage facility is modern and extensive. All the people are friendly and seem to like their jobs.
Apr 3, 2014
Need magazines in examining rooms while we wait for procedures
Apr 3, 2014
I was completely satisfied and was extremely happy to have found Milauskas Eye Institute, and will continue there for all of my eye care in the future.
Apr 3, 2014
Can't improve on anything. Very pleasant experience.
Apr 3, 2014
Taking patients out of order needs to be explained to other patients.
Apr 2, 2014
after filling out the myriad of forms the visit was pleasant and professional
Apr 2, 2014
I went in for a follow up because of trouble with my right eye. The technician told that she was going to dilate that eye only but instead she dilated both eyes. When she put the drop into my left eye, I objected, saying I had to drive myself home. She said that I shouldn't worry because people drive with both eyes dilated all the time. I did drive myself home but even with my dark glasses, it was very difficult to see. Needless to say, I was not pleased. It won't happen again because I won't be back.
Mar 31, 2014
Since you have moved. It is much better. We don't have to wait as long.
Mar 30, 2014
I felt a bit rushed while seeing the doctor. It also felt scripted. I was told about laser surgery, and it felt like a sales pitch.
Mar 30, 2014
it was good care for my eye problem.
Mar 29, 2014
Dr. Ketover is a very good doctor. Very easy to talk to, and I always like the results.
Mar 27, 2014
the surgical review re the left upper eyelid im plantation of a 1 gram gold ball...
Mar 27, 2014
was referred to another opthamologist and do not why...i thought i was finished...
Mar 27, 2014
Excellent service, pleasant personnel,and Dr. Ho is the best...caring and always concerned for my optical well being!! PG
Mar 23, 2014
I am extremely happy with Dr. Ketover; as long as he is there, so am I!
Mar 22, 2014
Am scheduled for an appointment on April 22,2014.
Mar 22, 2014
I have always had excellent service. I have no complaints.
Mar 22, 2014
Make it clear whether a refraction is part of the planned visit. I had a bit of a hassle obtaining one, having failed to request it in advance.
Mar 22, 2014
I waited an hour past my scheduled time. Way too long!
Mar 21, 2014
Dr. Hartzler is a fine doctor
Mar 21, 2014
The office is very nice...clean and the personnel are well trained. Sequoia was very professional.
Mar 21, 2014
It was nice to have the staff explain all procedure.
Mar 19, 2014
It was nice to have the staff explain all procedure.
Mar 19, 2014
Love the new location. Came in for my yearly exam...happy with results.
Mar 17, 2014
Have been a patient since 2000 Never had a problem. Lawrence R. Singer MD
Mar 17, 2014
you just can't improve on perfection! all staff very friendly and professional.
Mar 16, 2014
All was taken care of very well
Mar 15, 2014
I would recommend Dr. Hartzler. I am now 51, and have been under the care of Ophthalmologists since the age of 8. I know a good clinician when I am being treated. I also know what it is to receive unsatisfactory care. My first visit, at the Palm springs office, was unsatisfactory. Dr Hartzler was a welcome change, as was the nice office staff there.
Mar 15, 2014
I was a little confused as Kimberly told me that as I had a cataract in my left eye and could see nothing there was no need to put a prescription in that side of the glasses - but apparently the person fitting the glasses still did so.
Mar 14, 2014
I drove 1300 miles to see Dr. M. the first time. He is the best and over the years has helped me greatly.
Mar 14, 2014
The optical dept are nice people but the eye glasses are to expensive.
Mar 13, 2014
My visit met all of my expectations!
Mar 13, 2014
After having a pair of bifocals made elsewhere, I decided that the reading portion was not right for me, so I returned to the optical department, was re-tested for that portion and the subsequent pair of glasses are working well.
Mar 13, 2014
It was eficient, as usual
Mar 12, 2014
Always professional. Rancho Mirage office is great.
Mar 12, 2014
Very professionally run office. Visit went smoothly. No excessive waiting.
Mar 12, 2014
Dental assistant/tester was excellent.
Mar 12, 2014
Everything went very well. I like Dr. Ho
Mar 11, 2014
Everyone was friendly and helpful. The doctor was very thorough in her explanations and very conscientious. I would recommend her highly. I was disappointed that there was no openness to alternative approaches some of which are effective, and are accepted by other respected ophthalmologists.
Mar 9, 2014
People were being called to be examined that came in after I did.
Mar 9, 2014
Michael Roth was the most impressive and professional employee I have met at the Milauskas Institute other than Dr. Milauskas. He immediately put me at ease about my eye problem by explaining, in detail, the probable cause of my injury, and my certain positive outcome given a time period for healing. I absolutely will recommend him to everyone I know who may require the services of this top-notch optometrist. Dr. Milauskas, thank you for employing an optometrist of such high caliber. Respectfully submitted, DeeAnn Madsen Nichols
Mar 8, 2014
It takes forever to get a rx sent to my pharmacy...there were 3 requests, and I asked for the rx to be sent to Costco, La Quinta, where I live. The rx was sent to Costco, Palm Desert, which is a total inconvenience for me.
Mar 8, 2014
Normal annual review and check up
Mar 7, 2014
The only place for eye care
Mar 6, 2014
The only possible suggestion might be to go over the handling of people in wheelchairs and walkers. The one room with the chair that faces the "balloon" in the round device is difficult to negociate.
Mar 6, 2014
I had a long wait, but most people were friendly. I don't really know if I would recommend the Eye Institute because this was a preliminary visit and I can't judge the future work.
Mar 5, 2014
We are down on vacation from Canada and I got conjunctivitis. The doctor, everyone were super, and very much appreciated.
Mar 5, 2014
Very efficient ant pleasant office. I enjoy going there
Mar 5, 2014
Just keep doing what you are doing. Great staff, extra special doctor.
Mar 2, 2014
I feel very confident with dr Schmidt - he is pleasant professional & explains everything - he is relaxed & doesn't make me feel rushed.
Feb 28, 2014
I waited a little too long. I was given this apt the day before.
Feb 27, 2014
visits thru the years have always been positive. . the new facility is tops
Feb 27, 2014
The survey could use a little work. As indicted above, question 9 needs some clarification.
Feb 27, 2014
Dr Ketover is great but would like to be seen closer to my appointment time.
Feb 27, 2014
I am impressed with the computerized record keeping. State of art
Feb 26, 2014
Beautiful clean office. Friendly staff.
Feb 26, 2014
The dr recommended a medication for my condition, and was supposed to be called-in to my pharmacy but never showed-up...had to call two or three times to finally get the meds...
Feb 26, 2014
Everyone was friendly and helpful.
Feb 25, 2014
Your service is excellent, the staff is very organized and knowledgeable.
Feb 24, 2014
Better payment options, I have insurance but still needed to pay $420.20. So unfortunately I have to wait to purchase glasses that I really need.
Feb 22, 2014
I was very concerned about my left eye, which was presented to me at Eisenhower Medical Center with th4e possibility of a detached retinue. Dr Schmidt assured me that I did not have this problem. he also made sure I understood what to do if certain things happened in the future. Really appreciated his attitude and interest in my eye problems.
Feb 19, 2014
Feel confident of the professionalism.
Feb 19, 2014
Sometimes as Patients we forget what the doctor tells us. Especially if it's something bad about your eyesight. It would be nice if an email with explanation and instructions could be send to the patient. I had to have the same testing done last year at Milauskas and and though I understood the physician then to say there was nothing amiss after the test were taken and that I didn't need the prescription filled that he had supplied before the testing. I had the same testing done last week and find that I do indeed need the drops. Something in writting might have prevented this misunderstanding either way.
Feb 16, 2014
I had both eye dialated so I felt rather uncomfotable. When I was with Dr. Ho I could not concentrate and due to the fact that she is very soft spoken I could not hear her. I should have asked her to speak louder but I did not. My mistake, would some one in the office call me and if possible tell me what she was telling me. I hope she wrote all of what she said in my file.
Feb 16, 2014
The wait was a little longer than usual, but not bad.
Feb 14, 2014
Everyone helpful and polite
Feb 13, 2014
I really like the new office and the staff is still excellent.
Feb 13, 2014
I have been very pleased with all of my visits.
Feb 12, 2014
he last time I sponsored your optical dept there was a long delay
Feb 9, 2014
Everyone I have met there has been so positive and helpful.....Dr. Schmidt has gone out of his way to give me the testing I need for him to protect my eyes and get a proper diagnosis. I feel blessed to have this company in my Insurance Plan. Thank you.
Feb 9, 2014
Everything was great, I have not other recommendations at this time. Thank you. Ken Davis.
Feb 9, 2014
I was so impressed with the staff, the cleanliness of the offices and the very current equipment.
Feb 7, 2014
Very pleasant experience. Marci, the telephone receptionist was outstanding.
Feb 7, 2014
We have always been treated with great respect, and we trust our doctors.
Feb 7, 2014
I'm having cataracts removed from both eyes. The doctor and staff want to put in Multi-focul lenses. My optometrists is concerned that this will leave my vision -- which is important for my work -- compromised. Not sure who I should talk to next, but I'm concerned.
Feb 7, 2014
I was very grateful, after some insistence, to be given an appointment, on fairly short notice, with Dr. Schmidt for something I felt was somewhat urgent. I had never seen him before, but I was pleased with my exam. I was a little disappointed initially, not to have been able to get an appointment on an urgent basis with my regular doctor, Dr. Hartzler. I understand she is in high demand and Dr. Schmidt did a fine job.
Feb 6, 2014
Very pleased. Doctor explains everything without my asking.
Feb 6, 2014
I was so impressed with the beauty and efficiency of the office. It was a short wait in the lobby and the phases of the examination.
Feb 6, 2014
Dr Ho is efficient and warm every time I see her. The results of her last surgery are excellent.
Feb 1, 2014
All I can say is that I was happy with the visit and well treated. It was what I like and expect - on time and good service. Don't need anything else. Thank you.
Feb 1, 2014
There were two "receptionists at the front desk and no signage to state which one to check in with, and as a new patient that would have been helpful
Jan 30, 2014
Very pleased with exam; my questions were answered succinctly and professionally. Positive visit.
Jan 30, 2014
Schedule appt times better. Waiting 45 minutes is disrespectful of your customers time.
Jan 30, 2014
Would be nice not to have to move to so many rooms
Jan 27, 2014
Dr Ho is truly a five star Dr.A review of my file will tell it all.I was blind and now I see. Thank you Dr Ho
Jan 24, 2014
Your new facility is very nice.
Jan 24, 2014
I get very nervous at any Drs. Office. Dr. Emberland was very Polite and caring. Thank you. :-) The stars are for Dr. Emberland
Jan 23, 2014
The personal were very friendly & pleasant. The Dr. was knowledgeable & pleasant.
Jan 23, 2014
Stellar Visit. . .love the new facility
Jan 22, 2014
Love the new facility. . .
Jan 22, 2014
Perhaps more thought ought to be put forth to plan for patients in wheelchairs or using walkers. Right away you should sense some extral help is going to be needed.
Jan 22, 2014
Your new offices in Rancho Mirage are beautiful and very efficient. Dr. Michel is a pleasure to work with. Thank you.
Jan 20, 2014
I will continue with your Institute. I saw Dr. Haley as Dr. Janet and Dr. Milauskas were not there. I hoe all goes well with my retina vittectomy.
Jan 20, 2014
Dr. Ho is the best ! She is so good at explaining things.
Jan 19, 2014
Did not like being charged for unnecessary exam for glasses. Not requested.
Jan 18, 2014
Wait time is bad and keeps getting worse.
Jan 17, 2014
I was very happy with Dr. Michael's expertise and ability to communicate the results of the exam.
Jan 10, 2014
Dr. Hartzler is the very best there is. I love seeing her because she is always on top of my vision issues. I love Milauskas Eye Institute, too.
Jan 10, 2014
This vist went smooth and took no time at all to examine and deal with my situation
Jan 9, 2014
Can't think of a thing that needs improving.
Jan 8, 2014
Thank you for the care and commitment of all of your staff, technicians, and the doctors we have seen over the past eight or ten years.
Jan 8, 2014
I really enjoy your new Rancho Mirage office. It's open, friendly and attractive.
Jan 7, 2014
My visit relieved my anxiety over a vision clarity problem. I have an appointment for a lazar treatment on Jan. 14th at the Surgery Center.
Jan 3, 2014
i had no problem with anything
Jan 2, 2014
Been coming to Dr. Ketover for around four years. I have always felt comfortable and am happy with everyone.
Jan 2, 2014
All went well. No complaints
Jan 2, 2014
I do not have any complaints Everything went smoothly
Jan 2, 2014
Left a message to talk to my dr on New Year's Eve Have a few things I would like to discuss about lenses and left eye Can only rate first impression
Jan 2, 2014
Placed a phone call for questions about medication on the same day. No call back.
Jan 2, 2014
Everything very good but check in very slow and seemed unorganized.
Jan 2, 2014
All staff for my exams and surgery was great. Only thing I thought strange was that I never saw the doctor during surgeries. Understandable, not a problem, but I might have thought he would have been around after the surgery.
Jan 1, 2014
As usual, my visit with the doctor,and the assistants went very well.
Jan 1, 2014
Becoming a Spectera vision plan provider would save my refraction payment and enable me to use you as optical provider.
Dec 31, 2013
I felt my eye doctor and optician was very caring and professional.
Dec 31, 2013
Waiting to get a call to make my next appt. the Dr wanted to see me in 1 wk.
Dec 31, 2013
Dr. Roth always goes out of his way for me and my difficult eye situation... Thank You!!
Dec 31, 2013
The appoint wait time was too long.
Dec 28, 2013
Dr. Ketover is thorough and kind. He is the best ophthalmologist I have ever known. He is practical and efficient. I could not be more pleased!
Dec 27, 2013
UNLIKE MANY DOCTORS, DR. HO WAS VERY PATIENT WITH BOTH MY WIFE AND ME. WE LEFT FEELING THAT ALL OF OUR QUESTIONS WERE ANSWERED AS WITH ALL OF OUR PREVIOUS VISITS WITH HER.
Dec 26, 2013
You are doing everything right. Thank you!
Dec 26, 2013
Efficient and great Emplyees
Dec 26, 2013
I am a longtime satisfied customer
Dec 20, 2013
great atmosphere great people
Dec 20, 2013
Staff is efficient. Everything is very organized.
Dec 19, 2013
I have visited several of your offices and have been treated very good by your professional staff. Thank you.
Dec 19, 2013
Your staff was very efficient with little wait time. I loved it
Dec 19, 2013
Very clean and attractive and very efficient floor plan.
Dec 19, 2013
I was impressed that he not only took care of the problem, but gave me a method to keep it from happening again.
Dec 18, 2013
Dr Ho is a great asset to your staff. I always enjoy seeing her. She already removed one cataract and we have made an appointment to have another done. Excellent, everything.
Dec 18, 2013
The process is quick and easy.
Dec 18, 2013
first class service and treatment
Dec 18, 2013
perhaps the preliminary examination
Dec 18, 2013
Just keepup the good work.
Dec 18, 2013
Do not have any suggestions for improvement. Staff efficiency and neatness and cleanliness of lobby/waiting room are impressive. As i recall, I believe your magazines were of the current issue. This almost borders on the miraculous as far as physician waiting rooms go!
Dec 18, 2013
my sergery was cancel because your equipment broke down
Dec 6, 2013
This Questionaire. Re Q 6. How long it took to be seated seems to be irrelevant. Shouldn't "seated" be "seen". And there is no opportunity enter a wait less than 15 min. My wait was between 5 and 10 minutes.
Dec 5, 2013
You folks are always exceedingly professional and carry out your duties with aplomb. Keep up the great work.
Dec 4, 2013
I was treated as a valued patient.
Nov 30, 2013
the wait in the waiting room was very long this time.
Nov 28, 2013
Very professional, felt confident with the results of our exams.
Nov 28, 2013
The wait was in excess of 90 minutes. This is really unacceptable.
Nov 28, 2013
I have been your patient for years. Never visited with Dr. Schmidt. I was pleased.
Nov 28, 2013
REASSURING BUT NO DIAGNOSOS
Nov 28, 2013
REASSURING VISIT--BUT NO DIAGNOSIS
Nov 28, 2013
This was my first visit to this office as I just moved to Rancho Mirage from San Diego. The staff and Dr Ketover did an excellent job. In the exam there was a new piece of equipment that I had never seen before and it was much easier to use as I had to decide which view was best. I have been wearing glasses since I was 3 years old and I can't remember going to an eye doctor when my prescription was not changed but that happened this time. I was very pleased.
Nov 28, 2013
Dr Ketover did a good and thorough job and we related well.
Nov 28, 2013
I love Dr Schmidt! He is so thorough with a great pleasant and professional manner. I enjoy having him at Milauskus.
Nov 27, 2013
Every thing was perfecta that particular day :-0) Good experience, no problems !
Nov 26, 2013
Dr. Hartzler is a very caring individual.
Nov 25, 2013
Dr.HO is absloutely outstanding , a credit to her profession.
Nov 25, 2013
your technician Claudia Perez should be taught on how to take care of your clients. She doesnt introduce herself doesnt say good morning all she tell you to follow her w/o a smile!!! You should teach her a lesson!!! Thats bad customer service
Nov 24, 2013
Appointments generally seem to run behind schedule.
Nov 22, 2013
I had an excellent experience.
Nov 21, 2013
Everyone I dealt with was extremely pleasant, helpful and nice. My options were clearly explained by the Doctor. My only negative is I felt like I was on a conveyor belt, which I guess has to be with a facility as large and comprehensive as yours.
Nov 21, 2013
my experience with techs prior to cataract surgery was excellent.
Nov 21, 2013
Dr. Emberland's experise and Patient care are excellent. He makes you feel totally at ease.It's always a pleasure to see him and the reason I return.
Nov 21, 2013
Great service and expertise!!!
Nov 20, 2013
All appointments with Dr. Schmidt have been excellent.
Nov 20, 2013
Good doctor/patient interaction. Professional and thorough in his approach.
Nov 17, 2013
I appreciated being "worked into" an appointment the same day I came in. Ms. Cooke was very helpful in that regard. The doctor did not seem rushed and was very helpful.
Nov 17, 2013
obviously, I am quite pleased...Thank you
Nov 16, 2013
Through and professional. Options were explained clearly.
Nov 14, 2013
Efficient visit. No recommendations.
Nov 14, 2013
I have had nothing but excellent care at your office and have referred my friends to you. Thank again and I love your new building, it is much nicer than the old one.
Nov 13, 2013
It is always a very pleasant visit, and to get the good results from the examination.
Nov 13, 2013
The Rancho Mirage office had a much better waiting room than Palm Springs. The Palm Springs waiting room is small and always crowded and not comfortable.
Nov 10, 2013
Don't know why I need to wait 3-6 months to get the cataracts removed.
Nov 10, 2013
Thank you for helping us SEE. We appreciate you.
Nov 9, 2013
In my opinion, no improvement needed. Personally would not go to any other Doctor. Dr. Kept over is the Best.
Nov 9, 2013
I was satisfied with the visit, I don't think I would change anything.
Nov 9, 2013
I have always had the best of service and am proud to know Dr. Milauskas as a great Doctor and treasured Frieend
Nov 9, 2013
Excellent surgeon and staff
Nov 9, 2013
Everything is GREAT!! Don't let Dr. M. retire!!!!!
Nov 7, 2013
Dr. Milauskas is terrific and the staff of doctors is exceptional.
Nov 7, 2013
Nice new offices. My Dr is terrific. Always pleasant and informative.
Nov 6, 2013
I thought everything went just fine, office is clean and lovely.
Nov 6, 2013
Thanks, appreciate you folks very much.
Nov 6, 2013
The new office space looks wonderful - Clean and airy. Couldn't ask for more.
Nov 6, 2013
I had asked for an appt. with Dr. Bart Ketover and was told her wasn't there so they said I would be seeing Murtaza who was an Ooptomestrist. I was referred by Barbara Fuller and wanted to establish a repore with him incase something went wrong. I feel I was pushed around and didn't like it. Also felt I shouldn't have paid the $40.00 but didn't want to raise a fuss. I will call Mon. morning and get that Dec. 1 appt. with Dr. Ketover.
Nov 3, 2013
Very warm and friendly. Dr. Roth is very nice, kind and helpful. He is terrific in explaining what is going on with my eyes, or what he is doing during the examination. Great experience.
Nov 2, 2013
I feel confident in Dr. Hartzler's knowledge and ability to treat my eye condition. Treatment plan is producing good results.
Nov 1, 2013
All personell are friendly, polite, caring, professional and overall such a pleasure to deal with. Dr. Ketove is the greatest. I have never hesitated to refer people to you.
Oct 31, 2013
No complaints... Enjoyable doctors visit.
Oct 31, 2013
Would not refer anyone to this office. Reception did not check as to why I was not being called in to see staff. Electronics did not work, but was not followed up on until I insisted!
Oct 31, 2013
Excellent doctor. I find him excellent to meet my needs.
Oct 30, 2013
new office location in palm desert still very cold feeling.
Oct 30, 2013
Great visit, only problem was that prescription wasn't called in. Very minor situation which was taken care of the following Saturday.
Oct 28, 2013
Both my wife and I were very impressed with Dr. Ho's technical professionalism as well as her communications skills. Her abilities appear to far surpass her years of experience.
Oct 27, 2013
Dr. Emberland is a skilled optometrist - very professional and personable.
Oct 26, 2013
My visit was good and the waiting room was very nice.I do refer my friends and family to your facility.
Oct 26, 2013
the only problem occurred when I made my appt. 1 month ahead of time. I work full-time and Wednesday is my only day off during week. when I did not receive a confirmation the night before, I called the office and they did not have me down! When you work full-time, it is so important my schedule click on Wednesdays. I was very disappointed, but Dr. Michael happened to have an opening that day and did not conflict with other already scheduled appts. other than that, excellent experience.
Oct 25, 2013
Kimberley Cooke was very knowledgeable and very helpful. Excellent.
Oct 24, 2013
Loved the special Care and friendly touch.
Oct 23, 2013
Very professional group and accommodating to a TEE.
Oct 23, 2013
Very professional group and accommodating to a TEE.
Oct 23, 2013
Responsive and friendly doctor. Optical department was very helpful.
Oct 22, 2013
The doctor detached the retina in my right eye and I had to have surgery to reattach It.
Oct 21, 2013
The only thing that happened was it took a very long time to get my prescription sent to Walgreens so I had to wait a day.
Oct 21, 2013
Everything was first rate...!!!
Oct 17, 2013
Excellent competent professional team
Oct 17, 2013
Since you moved your service is much improved and waits are significantly less.
Oct 17, 2013
Waited too long to be seen. The appointment took over one hour and 15 minuted.
Oct 16, 2013
Everyone was courteous and explained every procedure of the eye exam
Oct 12, 2013
It is NOT the waiting time to be seated. It is the overall time once seated: 1 1/2 hours. Too much
Oct 12, 2013
Your Dr Ho is exceptional.
Oct 6, 2013
The only way I would return to Milauskas Eye Care is if I don't see Dr. Merali. It was at least 20 minutes before I was called back for my appointment. Initially there was no apology made to me for the delay...it wasn't until near the end of my exam was there an apology. The Dr. dilated my eyes then didn't return for at least 15 minutes as he went to attend another patient. After waiting for 15 minutes I left the exam room. Milauskas didn't end up charging me my copay of $15.00, but that was only after I made the suggestion to do so in spirit of good customer service. In speaking with their Office Manager, she was going to have a conversation with the Dr.
Oct 5, 2013
I waited a little longer than usual, but a very good visit overall.
Oct 5, 2013
A good experience overall.l
Oct 4, 2013
you are the best, thank you, Francois
Oct 4, 2013
All staff were professionals.
Sep 28, 2013
The ladies had a real sense of humor. Was great fun.!!!!!
Sep 28, 2013
Your staff makes it a pleasure to come for the appointment. Great doctor!
Sep 28, 2013
My opinion, everything was done professional and I have no complaints. Everyone was very nice and I appreciated that, they made you feel at ease.
Sep 28, 2013
Pricing of frames should be a little more competitive. If I didn't have insurance that helped pay for them I would have taken the prescription to another provider.
Sep 28, 2013
In ref. to question #6. The people at the front desk seated me right away. I had to wait quite a while to see the doctor, which lasted 15 minutes at the very most. My appt. was at 3:30 and I did not walk out of the office until just before 5PM. Doc & front/back office help are fine. Sometimes a bit of a wait is expected but not like this and it happens frequently.
Sep 27, 2013
You do everything right. No need to improve.
Sep 27, 2013
I don't know of any improvements that could be made.
Sep 27, 2013
Dr Michel was exceptionally professional, friendly and competent.
Sep 27, 2013
Dr. Ketover is a wonderful ophthalmologist!
Sep 26, 2013
Excellent service and excellent physicians
Sep 26, 2013
My only suggestions would be that the first receptionist I met didn't look up and greet me, she simply said "my I help you" and continued to look at her computer. I prefer a more personal greeting!
Sep 25, 2013
Satisfied with pre surgery procedure.
Sep 23, 2013
Satisfied with pre surgery procedure.
Sep 23, 2013
This was third visit regarding new lens problem. Second visit was handled by optical department but did not solve problem with one lens. Returned to have re-refraction because vision not clear with first refraction. Needed to revert gto old glasses for clear vision
Sep 23, 2013
I know they are busy but they still always make me feel special and NOT like I am being hereded thru the gates like a sheep
Sep 22, 2013
Preliminary exam by staff apparently reversed the eyes in posting their findings! Dr. Ho is aware of this rather disturbing start to my visit.
Sep 21, 2013
I am very pleased with Dr. Ketover. I have been going to him for over 7 years.
Sep 20, 2013
Waiting times have gotten shorter, but I still feel that I'm getting more 'treatment' than I need or want.
Sep 20, 2013
I have have confidence in Dr. Milauskas' practice. He's absolutely the best!
Sep 20, 2013
A professional, competent, satisfying visit.
Sep 20, 2013
No improvement needed, my visits have always gone well.
Sep 20, 2013
Going to any doctor is stressful for me, but my eyes are especially important....my sight is priceless. Dr. Ketover is incredibly kind, patient, and obviously knowledgeable; if ever there is a problem with my eyes, I want him to be the one to take care of me. I think he is the best.
Sep 19, 2013
LIKE TO SEE LOWER COSTS ON LENSES. YOUR PEOPLE AT THE OPTICAL DEPARTMENT WERE VERY NICE.
Sep 19, 2013
I always feel Milauskas has the latest and best equipment and nice people.
Sep 16, 2013
Very professional office. I had a good experience.
Sep 15, 2013
The wait...once initial check in was done, was long. After discussion with patients, it seems that you book every 10 minutes. The waiting time could be decreased with stretching appointments to 15 min. The eyes are nothing to hurry with. At least from this patient's viewpoint
Sep 12, 2013
Visit was perfect. You are a very well run facility with very talented people, especially Dr. Ketover and the woman who works the optical department.
Sep 11, 2013
I have been to the Rancho Mirage office twice. I truly like Dr. Schmidt and he is excellent. However, each time, I have to wait almost 1 hour. I think this place is absolutely overbooked. Also, I have to report my last visit at Ranch Mirage office. On Wed., August 7, 2013, I was treated like a piece of dirt by the technician who examined my eyes for the glasses. She simply ignored my eye condition (conjunctivitis infection) even though I told her it was not a good time for my glasses. Yet she continued, telling me my eyes might have become weaker. Her exam was so brief (less than 5 min.). I felt insulted and was furious even though I didn't show her my fury. When I complained Dr. Schmidt later, he told me I should get eye exam later after my infection completely disappear, so I went to Palm Springs office. If Dr. Schmidt is not working at Milauskas, I would not return. By the way my partner was so upset with the technician's treatment and waiting period, he went to another place to get his eye exam and glasses.
Sep 11, 2013
nothing to change, a great clinic and dr. ho is just great see you oct. 25th for the rest of my exam
Sep 8, 2013
The new RM facility is a tremendous improvement over the old location. I learned to avoid the old laceration in favor of any other location. This one will one be my location of choice. Can't say enough good about Dr. Ho!
Sep 7, 2013
Dr. Roth was professional, knowledgeable, informative and thorough. He was great!
Sep 7, 2013
Filled my glasses prescription with your office for the first time.(& last)Extremely expensive.
Sep 3, 2013
Teri in the Optical Dept was very helpful!
Sep 3, 2013
Dr. Ho is always prompt, pleasant and thorough.
Sep 3, 2013
Generally excellent service and care. Little more interaction when checking in would make things more clear.
Sep 1, 2013
This part of your survey is not needed and convinces me I do not want further surveys.
Sep 1, 2013
all went as expected everyone did their job very professionally and I am very happy that I was referred by a friend to see Dr. Ketover
Aug 31, 2013
There was nothing to improve. It's always a great office no matter the location
Aug 29, 2013
New location very pleasant. It also seemed very organized.
Aug 29, 2013
CAN'T THINK OF ANYTHING THAT NEEDS CHANGING
Aug 28, 2013
It was amazing.. I love the Rancho Mirage office. I have been to LaQuinta may times. I like the Rancho office much better. thanks
Aug 27, 2013
wait time needs to be improved
Aug 27, 2013
I was very nervous, Amber put me at ease and was very calming during my tests
Aug 26, 2013
You have a very thorough, friendly and professional staff. I just think the world of Dr. Hartzler.
Aug 26, 2013
I appreciate that the scheduling staff was able to get me an appointment on short notice.
Aug 25, 2013
I feel that I am in good hands with Dr. Ho.
Aug 25, 2013
I am very happy with the staff and Dr Hartzler
Aug 25, 2013
I needed to see an eye doctor and they got me in. Thank you!
Aug 25, 2013
Your front desk person was extremely helpful in navigating me through several problems.
Aug 25, 2013
Everyone treated me very professionally. I liked the new doctor & Kim went out of her way to make me happy with the results. I need to return when the prescription glasses are completed.
Aug 24, 2013
The front desk girls are just there. They are the first impression. I think all front desk people should be upbeat and make you feel welcome. These girls do not do that. I guess it is because they are young and don't really care about their jobs. It always makes me wonder about the management. How hard is it to train them to make each patient feel welcomed. My other problem is that you never get into your apt. on time. You know before you get there that it will take forever. I don't like that. We the patients make an effort to be on time only to sit and wait. I liked Rosa a lot. She is very friendly and helpful. At this time I would rate the front desk one star and Rosa excellent.
Aug 24, 2013
This visit went smoothly, however, in the past I've had long waiting periods. Thanks for the improvements.
Aug 24, 2013
No improvement needed. Always handled in a professional manner.
Aug 22, 2013
I can't offer any suggestions for improvement . I am 100% satisfied with the care I have received from everyone .
Aug 22, 2013
Excellent facility, friendly, professional, knowledgeable staff, you cannot go wrong.
Aug 22, 2013
Very satisfied with office.
Aug 18, 2013
I have always been well satisfied with my care.
Aug 17, 2013
I am always satisfied when I have completed my eye appointments because I know the efficiency taken to make sure my eyesight is still good has been fulfilled.
Aug 16, 2013
Great annual check up thanks
Aug 16, 2013
This visit I only had to wait 3-4 minutes, however on past appointments I have had to wait over 30 minutes. However it was at one of your other offices. I would love to see Dr. Janet Hartzler at your Palm Springs office if possible for my appointments.
Aug 16, 2013
This is not a complaint it is a compliment to the person PAULA who made my appointment on the phone. She made every effort to get me in on the same day and without my asking she made sure it was with a Doctor that was on my insurance plan, so I would only have to pay a copay. That's good customer service!
Aug 15, 2013
We have always been extremely pleased with every aspect of our visits to your offices. Dr. Ho is so friendly and makes us feel like family. She's an excellent doctor, and we trust her completely.
Aug 15, 2013
Dr Emberland is always the consummate professional. The intern working with him on my recent visit was a little unsure of herself and I understand that interns need to work in the real world after their formal education. Dr Emberland did follow up after her exam.
Aug 15, 2013
All the staff was very professional,but very friendly
Aug 11, 2013
i have refered other people to the Milauskas Eye Institue.
Aug 11, 2013
No comment necessary. Milauskas is very professional establishment.
Aug 9, 2013
Would recommend to family and friends
Aug 9, 2013
I can't think of anything that neds improvement. Professional as always.
Aug 9, 2013
I was very pleased with the entire experience.
Aug 7, 2013
The entire process went seamlessly and I received positive news regarding my vision/eye health
Aug 7, 2013
I saw Dr. Ketover the day before in PS for cataract surgery check and that was excellent too.
Aug 4, 2013
One of the most professional Doctor's office ever visited and the staff is so well informed and caters to the patients needs. My Beverly Hills doctor wanted me to go to the eye clinic in LA but once I met Dr Ho I realized I could get the best care in the desert.
Aug 3, 2013
I got my prescription (don't need new glasses); but no other information about the results of the exam other than an oral "okay." This may come later - I was just there yesterday.
Aug 2, 2013
Of the many doctor's offices I visit, yours is the most consistently professionally run. Your receptionist got me in the same day I called, which I urgently needed. Well done every time.
Aug 2, 2013
The Dr. prescribed a medicine which Walgreens didn't have and was hard to get. The pharmacy faxed a request to have the dr prescribe something else at about 8pm on Wed. and have still not received a response and today is friday. Can't understant why it takes so long to get a response. Went into the office yesterday and was told it takes at least 24 hrs for them to respond. That's pretty bad considering I need the meds to take care of the problem while it gets worse. Not happy about that at all.
Aug 2, 2013
CANNOT THINK OF ANY IMPROVEMENTS
Aug 1, 2013
Very professional. You were very organized. Very refreshing. Thanks
Jul 31, 2013
My concern was a post op the vision my left eye was blurry, I was unable to read road signs..watch TV. On the right eye at night I was still seeing on the on coming cars a long light which I see across my eye. Dr. Ketovar told me it will take time for my brain to adjust. I also had my glasses transfered from the Palm Desert office to Rancho Mirage.
Jul 31, 2013
My Doctor was great, the technician Sequoi was great. Your frame pricing is totally out of line and needs to be reanalyzed. Your frame prices are so high that it makes my insurance allowance obsolete. Remember who your competitor is 2 blocks away at less than half the price. Doctors, technician and front desk 5 stars. Pricing is a 1 star.
Jul 28, 2013
It was all great. Appreciated Ruth Ann explaining what I would be experiencing with the upcoming surgery.
Jul 28, 2013
Dr Ho is very competent, thorough, and great bedside manner. Good Looking as well.
Jul 28, 2013
Dr.Milauskas You did both eyes,the left one is fine,but 8 weeks later I told you I was having trouble with right,you said it was fine,but it was not .The retina was torn and I had to have a second operation!!!
Jul 27, 2013
Everyone was very professional - and the visit went smoothly!
Jul 26, 2013
Every;one was professional and helpful. Kimberly Malone in the Optical Dept. was trememdously helpful.
Jul 26, 2013
I love the new office. My visit went smoothly, everything was explained and everyone was efficient.
Jul 25, 2013
Was happy to be back, and looking forward to future visits.
Jul 24, 2013
When making the appointment I was not told that the old office had moved. I had not been in for two years so this might have been something that should have been brought up. So after going to the old office and finding it had moved I ended up being 10 mins late for my appointment. I was helped in a timely manner but after the exam and having my eyes dialated I was supposed to finish filling out paper work and pick out new glasses. This was a bit hard due to the fact I couldn't see very well. I was then overcharged for my Contacts. The office personal called me after I drove home and explained that I was overcharged and that they would refund my amount. I then had to make a phone call the next day due to the fact that I was charged again for the wrong dollar amount and the new dollar amount. I have been put out $200 over the weekend due to this error while I wait till the funds have been taken off hold. Very Unhappy with how this vist went.
Jul 21, 2013
Dilation lig. Burned facial skin with a 24 hr facial rash and gritty corner of eye
Jul 19, 2013
Thorough, comprehensive and carefully done. Dr. Milauskas is outstanding.
Jul 19, 2013
I am very pleased with my visit.
Jul 18, 2013
New office is convenient and nice.
Jul 17, 2013
Love all the follow through , & computer reminders.A very well run business.
Jul 17, 2013
I have been very pleased with my eye care by Dr Schmidt. My cataract surgery was very successful. Ruth Ann has also been very helpful. I have referred two friends to Dr Schmidt. Jan Gesner
Jul 17, 2013
I waited 45 minutes to see the Dr after I was placed in the exam room.
Jul 15, 2013
i HAVE BEEN A PATIENT OF DR. KETOVER'S SINCE 2001. I HAVE ALWAYS HAD EXCELLENT CARE. I APPRECIATE THAT I WAS GIVEN AN APPT THE MORNING I CALLED BECAUSE I HAVE A PROBLEM THAT NEEDS ATTENTION. DR. HO WAS EXCELLENT.
Jul 15, 2013
One small criticism: They sent me to La Quintq for a test that had been cancelled.
Jul 15, 2013
The whole process from beginning to end was excellent, and I will be back for a contact examination and back in October for left eye check up.
Jul 14, 2013
The first part of the exam that was not done by the doctor was not very professional. The equipment where I was requested to place my chin and forehead were not cleaned off from the previous patient. In the last part of the exam in the room where the doctor examined me, the equipment was cleaned off properly before I was requested to place my chin and forehead in the equipment.
Jul 14, 2013
Everything was fine.... very professional appointment
Jul 14, 2013
Excellent new Rancho Mirage facilities. Staff considerate and efficient. Dr Ho always perfect.
Jul 13, 2013
In this day an age its a miracle to find such an organization with fast friendly excellent client care... Don't change a thing!
Jul 12, 2013
Love your new office. Very awesome
Jul 11, 2013
Big surprise when Dr Ketover walked in. My appointment was made to see Dr. Hartzler. The substitution was fine and all went well.
Jul 11, 2013
The receptionist was busy on the telephone.
Jul 11, 2013
Always very satisfied with the service.
Jul 10, 2013
EVERYTHING WAS FINE. I WOULD SUGGEST IN A SURVEY OF THIS TYPE, IT WILL BE OF FAR GREATER VALUE TO YOU IF YOU ASSIGN NUMERICAL VALUES TO EACH OF THE POSSIBLE RESPONSES. THAT WAY YOU WILL BE ABLE TO COMPARE DEGREES OF IMPROVEMENT OR DEFICIENCY OVER TIME.
Jul 8, 2013
Excellent friendly people. I felt very comfortable and confident of the experience and knowledge received.
Jul 8, 2013
The only glitch was a young lady learning the job at the front desk which took a while but she was very nice & trying very hard to get it right - so it was ok The assistant that did my preliminary exam was fabulous - professional & knew what she was doing & gave great direction - dr Michel was great - explained everything to me & had great calm demeanor & everyone was very pleasant
Jul 7, 2013
Good exam & no wasted time. Really liked the Dr.
Jul 5, 2013
The young lady who handled my pre-op set-up was very efficient and helpful.
Jul 5, 2013
Office appears to run smoothly..
Jul 5, 2013
I alway enjoy my visits and I am treated with professional courtesy. I really like Dr. Milauskas.
Jul 4, 2013
I wasn't thrilled to have a trainee do the measurements for cataract surgery. I mentioned this and the experienced person did double check them.
Jul 4, 2013
My visit was wonderful. I don't think there is anything to improve. The technician and doctor were more than excellent. I wouldn't go to anyone but Dr. Ketover from here on out. Thanks for your great service.
Jul 4, 2013
I was in and out in no time. That was great!
Jul 4, 2013
The wait time was too long. Fifteen minutes should be the most time to wait to see the doctor.
Jul 3, 2013
I absolutely love Dr. Marshak. We also filled two RX for my husband. Jim helped us pick up two terrific looking pairs of glasses for him. We were very happy.
Jun 30, 2013
Everyone in the office was very pleasant and professional.
Jun 30, 2013
very happy I was able to see doctor within 2 days as I was having a problem.
Jun 29, 2013
Got in early - really fast this time - so that was good!
Jun 28, 2013
I would definitely refer friends to this office.
Jun 27, 2013
My appointment was excellent
Jun 27, 2013
difficult to exit office if you are turning left
Jun 26, 2013
Your staff is excellent and I love your new facility
Jun 26, 2013
Hate the new location. Had to leave the first try for an exam after waiting for more than 30 min. Second try better.
Jun 24, 2013
This was an amazing, and life-changing visit for me. I had worn glasses all my life, and recently failed as a candidate for LASIK surgery. Dr. Michel explained the benefits of multi-focal contact lenses. and was very patient in showing me how to insert and remove them. She also explained the maintenance necessary to keep the contacts in good condition and maintain good eye health. I couldn't be more pleased. It turns out that this is an even better solution for me than LASIK, as I now no longer have to wear glasses at all for either work or driving.
Jun 23, 2013
A professional and friendly approach to patient care
Jun 23, 2013
Kim in the optical department has been great to work with!
Jun 23, 2013
Overall visit was excellent. Very knowledgable staff.
Jun 23, 2013
Your Dr. Kimberly Michel is a very good optometrist, having given me one of the best refractions I've ever had. She's patient, which is a big plus for older folks like me.
Jun 23, 2013
No improvements necessary,
Jun 22, 2013
I haave used Dr. Milauskas for more than 35 years and have always been very happy.
Jun 22, 2013
every thing was excellent
Jun 22, 2013
Second cataract surgery this coming Monday. I expect the same great care as last time.
Jun 21, 2013
Dr. Hartzler always seems so rushed. Nice lady - knows her stuff but she needs to spend just a few extra minutes with her patients.EXPLAIN exactly when is the best time to put in eye meds and how they work in the eye for my specific problem. I know time is money but I always walk away feeling like she is in a hurry. She is very nice and polite but-------!
Jun 21, 2013
I don't understand why I had to pay for a prescription when there was no change in vision and don't have to get new glasses. It bothered me a little that the woman doing my check out was chomping on gum all the time - not very professional.
Jun 20, 2013