Primera Plastic Surgery

Dr. Edward J. Gross

StarStarStarStarStar 534 Reviews

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Practice Information

Address:

1035 Primera Blvd.
Lake Mary, FL 32746

Phone:

407-333-3040

Fax:

407-333-3496

Email:

Web:

www.wedofaces.com

Map

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Reviews

StarStarStarStarStar Overall, I was very happy with my visit! I appreciate the time and care that everyone on the team... — Steven P.

Overall, I was very happy with my visit! I appreciate the time and care that everyone on the team put into the visit. I never felt rushed, or treated like a number. I felt that every step of the process was well thought out and professional. Dr. Gross has amazing interpersonal skills. He took the time to speak with me, to understand my wants and he was honest about real expectations. There was NO rush and I know that when its time to book my surgery, I will be in trusted hands. Dr Gross' office is a world class operation and he has gained my trust and future appointments!

Oct 25, 2014



StarStarStarStarStar Everything was very professional and everyone was friendly . — Michele A.

Everything was very professional and everyone was friendly .

Oct 18, 2014


Reply

Michele, we are thrilled that you had a wonderful experience in our office. We look forward to seeing you again. - Beverley


StarStarStarStarStar So happy, and relieved, I chose Primera — Scott S.

I've had other consults for Rhino in NYC, but my experience at Primera was far better. The surgeons in NY were very nice, but, it was only with the surgeon. At Primera, you get a full tour of the facility from dr. Gross' staff who stay with you throughout the consult. Upon meeting Dr. Gross, it was like being with and old friend who I knew would totally take care of me. Just a great experience.

Oct 7, 2014


Reply

Scott, we are thrilled that you had such a great experience in our office. Our service to our patients is of extreme quality and we have great relationships with our patients. We look forward to seeing you again. - Beverley


StarStarStarStarStar Everything was perfect for me. — Frankie A.

Everything was perfect for me.

Oct 4, 2014


Reply

We are thrilled you were satisfied with your service. Perfection is one of our top priorities. - Beverley


StarNo StarNo StarNo StarNo Star My appointment was for an Ultherapy consultation and botox to my forehead area — Kelly H.

My appointment was for an Ultherapy consultation and botox to my forehead area. The PA kept me waiting for over 45 min. and hurriedly injected the botox with not a mention of Ultherapy. Also, I have bruised horribly from several of the injection sites. PA never told me she hit a vein and did not offer ice or anything to alleviate bruising. I look as if someone beat me up! Horrible experience, will not return and will tell others of bad experience though not necessary as all one needs to do is look at my face. Horrible!

Sep 22, 2014


Reply

Kelly, we sincerely apologize for you experience in our office not being to your satisfaction. Since reaching out to you, we hope that you feel more comfortable with your recent visit, and we hope to see you again in the near future. - Beverley


StarStarStarStarStar Great visit to Primera spa — Michele E.

Debbie is such a skilled professional, I would trust her with any procedure on my face!

Sep 18, 2014


Reply

We are thrilled that you were happy with our services. Looking forward to seeing you again in our office. - Beverley


StarStarStarStarNo Star Friendly, Courteous, knowledgeable — Michael T.

The facility, people and consultation was great. Dr. Gross and his staff are very knowledgeable and very genuine. However, I felt with the lack of proof and testimonials for my type of condition, I did not feel comfortable with nor can I justify the cost of the procedure. (After already spending close to $10K over the cost of my adult life time for this) I am surprised with all the technology available today, there isn't any cost effective procedures available. Thanks

Sep 13, 2014



StarStarStarStarStar I have a consultation with Debbie.. — Maressa V.

I have a consultation with Debbie...and it was great!!! Very pleasant, attentive to my needs and very clear with her recommendation!

Sep 12, 2014


Reply

We are thrilled that you had a wonderful experience in our office, Maressa. Debbie will certainly receive the compliment. Looking forward to seeing you again in our office. - Beverley


StarStarStarStarStar My appointment was Thursday and it is now Saturday and I still haven't gotten a chance to see my... — Amy J.

My appointment was Thursday and it is now Saturday and I still haven't gotten a chance to see my "morph" pictures!!!!!!! I was so excited to see them and now I am guessing it will be at least Monday! If I had known the winter park location meant no pics, I would have had my consultation in Lake Mary. I was so excited just now to get an email from Primera then disappointed all over again when it was just a survey.

Sep 6, 2014


Reply

Thank you Amy for your review. I followed up on your request this morning. Melissa did send your photos to you today. Please do not hesitate to call us if you have any further questions or requests. We look forward to seeing you in our office soon. Beverley


StarStarStarStarStar Great services from eye brows to pedicures! — Amy D.

I always feel relaxed, rejuvenated and pretty during and after my services at your spa.

Aug 23, 2014


Reply

We're glad you enjoyed your services in our Spa and Salon. We value you as our client and look forward to seeing you again in the near future.-Candice


StarStarStarStarStar Very good team. I felt comfortable and am very pleased with the results — Gary G.

Very good team. I felt comfortable and am very pleased with the results

Aug 23, 2014


Reply

Thank you for the kind words. We'll look forward to seeing you again in the near future!-Candice


StarStarStarStarStar Everyone was great and very friendly — Kathi T.

Everyone was great and very friendly. Michelle is an absolute miracle worker and extremely professional! I am extremely happy with my visit and definitely will be back again!

Aug 3, 2014


Reply

Kathy, thank you so much for your review! We are so excited and absolutely thrilled that you had such a wonderful experience in our office. Will be sure to pass the message on to Michelle. - Beverley


StarStarStarStarStar everything was great. Loved how Dr.Gross took the time to go over everything in detail. — Stephanie C.

everything was great. Loved how Dr.Gross took the time to go over everything in detail.

Jul 27, 2014


Reply

We are glad you were happy with your visit to our office. We thrive to make our patients happy! Beverley


StarStarStarStarStar Sample of your products. — LaVern S.

More goodies in our bag. A sample of the product you sell would be great.

Jul 24, 2014


Reply

We are glad you enjoyed your experience in our office. Thank you for your input! Beverley


StarStarStarStarStar The office is fabulous and everybody's attitude is top notch — Yuri Y.

The office is fabulous and everybody's attitude is top notch. Services are priced at the upper range, so this calls for more comparing and shopping around. The Before and After computer application is the weakest link :-) in my opinion (an IT expert :-), as it looks like a bad version of Adobe Photoshop, but despite its shortcomings, I was able to visualize the Before and After results. Thank you for the great consultation, and I hope to be back after more research!

Jul 24, 2014


Reply

Thank you so much, Yuri. We are thrilled that you had a wonderful experience in our office. Thank you also for the input on the computers and we will certainly look into it. Beverley


StarStarStarStarStar surgical care — Kelli C.

i had a removal of a lesion on my upper lip, the procedure went well, no pain during the procedure and I was informed during the entire process

Jul 16, 2014


Reply

Thanks so much Kelli. We are happy to hear that your experience in our office met your expectations. Beverley


StarStarStarStarStar Laura is very knowledgeable and I commented that she is an artist in her work — Lynn V.

Laura is very knowledgeable and I commented that she is an artist in her work. The lady who was with her was also very informed ,helpful and pleasant. They both took great care to listen to what I wanted and explain procedures.It was for the most part pain free and i had very little bruising in the following days

Jul 15, 2014


Reply

We are thrilled you had a wonderful experience in our office, Lynn. Thank you so much for the great compliments and we will be sure to pass the message on to Laura. Beverley


StarStarStarStarStar Marie Hitt — Marie H.

Quick, painless and professional.

Jul 11, 2014


Reply

We appreciate your great feedback, Marie, and are so happy you had a great experience. Beverley


StarStarStarStarStar Excellent  — Josefina M.

I feel very comfortable, the doctor and his staff are very informative and make sure that I understood all the procedure and answered all my questions

Jul 7, 2014


Reply

I'm so glad that you enjoyed your experience at our office. We look forward to seeing you again soon!-Candice


StarStarStarStarStar All around awesome.  — Brenda T.

Everything there is perfect the way it is. The gift bag given is such a lovely gesture.

Jul 6, 2014


Reply

Hello Brenda, Thank you so much for your great review. We are very happy that you enjoyed your experience with us, and glad you loved the gift bag. Beverley


StarStarStarStarNo Star I got a bruise near my eye where I was injected — Crystall B.

I got a bruise near my eye where I was injected. Very obvious to me. This is my second time getting Botox, my first time I had no bruising. So that's a little annoying and embarrassing. And I didn't take any blood thinners so it can't be attributed to that. otherwise the injector was very nice and took her time with me. I did not feel rushed. And this I really appreciate.

Jul 4, 2014


Reply

Hello Crystall. We apologize about your bruising. You will be receiving a phone call shortly. Thank you for the compliment and will be sure Laura gets the message. Beverley


StarStarStarStarStar The staff was great, it was a comfortable experience. — Ana S.

The staff was great, it was a comfortable experience.

Jul 3, 2014


Reply

We are so happy that you had a great and comfortable experience in our office. Thank you for the compliment! Beverley


StarStarStarStarStar If I could be directed to any available pilot or experimental studies, and assisted with... — Anna D.

If I could be directed to any available pilot or experimental studies, and assisted with enrollment.

Jul 3, 2014


Reply

Hello Anna. It was great talking to you today. I will be sure that Michelle gets your message. Beverley


StarStarStarStarStar Neal Stallings — Neal S.

Very pleased with the appointment. I felt I had an excellent explanation of the procedure Dr. Gross recommended. And the Staff was very courteous and helpful.

Jun 28, 2014


Reply

We are so appreciative of your compliment and extremely happy that we had a wonderful experience in our office. Thank you! Beverley


StarStarStarStarStar I was very impressed with all the staff and in the facility being so well equipped. — Theresa E.

I was very impressed with all the staff and in the facility being so well equipped.

Jun 26, 2014


Reply

Thank you for your compliment on our staff and the office. We really appreciate it. We look forward to seeing you again. Beverley


StarStarStarStarStar The entire staff was very friendly and hospitable. — Manuela S.

The entire staff was very friendly and hospitable.

Jun 24, 2014


Reply

Our goal is to keep our patients happy. Thank you so much for the wonderful compliment. Beverley


StarStarStarStarStar Thirty Minute Massage at Primera — Vanessa P.

I loved the massage. Beverly was great.

Jun 23, 2014


Reply

We are so happy that you had a great experience in our office. I will be sure to pass the message on to Beverly! See you again soon. Beverley


StarStarStarStarStar Massage and facial at Primera — Gloria G.

You are the best spa in Central FL. Thank you!!

Jun 23, 2014


Reply

Gloria, thank you so much for the wonderful compliment. We appreciate such great feedback and look forward to seeing you again! Beverley


StarStarStarStarStar More specials would be nice --  — Diana S.

More specials would be nice -- reduce cost.

Jun 17, 2014


Reply

We appreciate your input, Diana. Our goal is to make sure you are happy. We hope to see you again soon. Beverley


StarStarStarStarStar Michelle is the BEST! — Keeley S.

Always a pleasure to have Michelle do my treatment! She is a perfectionist and a joy to be around and I really trust her expertise.

Jun 14, 2014


Reply

We will make sure Michelle receives your highest of compliments. Glad you had a great experience! Beverley


StarStarStarStarStar Everyone was wonderful I appreciate the great service. — Christine G.

Everyone was wonderful I appreciate the great service.

Jun 12, 2014


Reply

We are so happy you had a great experience in our office, Christine! We appreciate great feedback. Beverley


StarStarStarStarNo Star The office and staff were great — Bethany P.

The office and staff were great. The only reason for the "very good" instead of "excellent", was the much higher than expected cost of the procedure I was consulting about.

Jun 9, 2014


Reply

We appreciate your compliment and are thrilled you were happy with your visit in our office.


StarStarStarStarStar First visit but Definitely not my Last — Kimberly H.

Everyone was very helpful and energetic...Happy is a better way to describe it. Its refreshing to enter a business and interact with people who truly enjoy their jobs. I highly recommend Primera to everyone!

Jun 8, 2014


Reply

We are so thrilled that you had such a wonderful experience in our office. We appreciate your recommending our office to your friends and family. Beverley


StarStarStarStarStar Great experience!!! — Bridget B.

The entire experience was outstanding!

Jun 7, 2014


Reply

Thank you so much for the wonderful compliment. We are so happy that you had a great experience!


StarStarStarStarStar Excellent service — Jolene B.

Everytime I am in Primera I feel very welcome. The place gives off a wonderful destressing, spa like atmosphere.

Jun 7, 2014


Reply

We are thrilled that you have such wonderful experiences in our office. We appreciate your compliment! Beverley


StarStarStarStarNo Star Notify clients advance in the office is running more than 5 mininutes late.  — Beverley G.

Notify clients advance in the office is running more than 5 mininutes late.

Jun 5, 2014


Reply

Thank you for your input. We hope your experience in our office was wonderful! Beverley


StarStarStarStarStar Excellent  — Irene F.

Wonderful place excellent service

Jun 3, 2014


Reply

Thank you so much for the greatest compliment. We are thrilled that you had a wonderful experience in our office. Beverley


StarStarStarStarStar Perhaps some relaxing music — Lucy S.

Perhaps some relaxing music

May 29, 2014


Reply

Thank you. We will certainly follow up with your input. Glad you had a good experience. Beverley


StarStarStarStarStar Great Experience — Ashley J.

I look forward to working with Dr. Gross and his team.

May 22, 2014


Reply

Thank you. We are thrilled to have you in our office. Beverley


StarStarStarStarStar I think you guys have it down pat, I really do. — June S.

I think you guys have it down pat, I really do.

May 21, 2014


Reply

Thank you so much for the great compliment. We are thrilled that you are happy with our services. Beverley


StarStarStarStarStar Admiration for Michelle — Joann B.

I so appreciate Michelle's style and her dedication to listening to her patient and her artistic eye.

May 20, 2014


Reply

We appreciate your wonderful compliment and will be sure to pass it on to Michelle. Thank you!


StarStarStarStarStar excellent! — Diana P.

Everyone was very nice sine I walked in. Dr. Gross answered all my questions and made me feel at ease. I definately feel very confortable with Dr. Gross and his team.

May 19, 2014


Reply

Thank you so much for the greatest compliment to our office. We are very happy that you were so comfortable with our great team!


StarStarStarStarStar Facial — Julie W.

Everything was wonderful.

May 18, 2014


Reply

We are thrilled that you had a great experience in our office. See you again soon! Beverley


StarStarStarStarStar Facial — Julie W.

Everything was wonderful .

May 18, 2014


Reply

We're so glad you had a great experience in our office - we appreciate the feedback. - Beverley


StarStarStarStarStar Recent Visit — Carolyn G.

Always enjoy the friendly and helpful service from everyone!

May 18, 2014


Reply

We are so glad you had a great experience in our office. We appreciate the feedback. - Beverley


StarStarStarStarStar Primera is the best — Gilbert M.

Went to primera to correct a bad juvederm injection i received. Going in with low expectations i thought i might have to live with bad fillers near my eyes. But michelle and lindsay put me at ease throughout the ordeal. They knew what was wrong and how it can be corrected. A few vials of hyaluronidase later and i saw a great deal of improvement below my eyes and most of the juvederm went away. I happy to report that my eyes have return to its normal state and can't thank michelle enough for great work she did. She's a life saver. thanks michelle and lindsay. This will be the only place ill ever trust with my face.

May 16, 2014


Reply

Thank you for taking the time out of your busy schedule to let us know how we are doing! I"ll be sure to let Michelle and Lindsay know your kind words, as well as the rest of our team! Thanks again and we look forward to seeing you at your next visit! -Candice


StarStarStarStarStar you are the best!! — Darlene G.

I have always felt at home at your office. Everyone is friendly and makes me feel special.

May 10, 2014


Reply

We're glad you feel at home when you come to Primera. That's always one of our goals! See you soon-Candice


StarStarStarStarStar I thought someone was going to send me an email with the pictures from my visit — Jacqueline W.

I thought someone was going to send me an email with the pictures from my visit. I wanted to show my husband the computer imaged after picture. Thanks

May 10, 2014


Reply

I sincerely apologize that you didn't receive your photos. We'll send those to you promptly today. Sorry for any inconvenience.-Candice


StarStarStarStarStar Amazing!!! — Kim W.

Amazing place and amazing staff!

May 9, 2014


Reply

We're so glad to hear that you enjoyed your experience at our practice. We love having happy patients like you! See you next time-Candice


StarStarStarStarStar Very impressed with staff, services everything. Love the whole concept of everything in one place — Sabrina Y.

Very impressed with staff, services everything. Love the whole concept of everything in one place. Looking forward to all the services you provide.

May 8, 2014


Reply

We're glad you enjoyed your recent experience at our practice. Thank you for responding to our survey.See you soon.-Candice


StarStarStarStarStar Everything was as expected, clean, well organized, attentive staff. — Desiree J.

Everything was as expected, clean, well organized, attentive staff.

May 7, 2014


Reply

Thank you for being such a great patient! We look forward to seeing you at your next visit.-Candice


StarStarStarStarStar Pefection — Dawn M.

Dr. Gross does faces and does them right! Very focused and professional.

May 4, 2014


Reply

We're honored to hear that you enjoyed your experience with our practice. Thank you for your positive feedback! We love having you as our patient!-Candice


StarStarStarStarStar Maria — Maria C.

Ever time I have been to the Primera office the staff has been very friendly and helpful.

May 1, 2014


Reply

We love having you as our patient! Thank you for your kind words.-Candice


StarStarStarStarStar I had a wonderful experience. — Mary L.

I had a wonderful experience.

May 1, 2014


Reply

Thank you for the positive feedback! We look forward to seeing you again soon. Thank you!-Candice


StarStarStarStarStar Excellent Service — Tonja W.

I love going to Michelle. She is absolutely the best in the industry for injectables. She is vrey kind and patient. She will make you feel very comfortable if you are nervous for any reason.

Apr 30, 2014


Reply

Tonja, thank you for taking the time out of your busy schedule to let us know how we are doing! I"ll be sure to let Michelle know your kind words, as well as the rest of our team! Thanks again and we look forward to seeing you at your next visit! -Candice


StarStarStarStarStar Everyone was super.....I felt welcomed by all team members. — Susan L.

Everyone was super.....I felt welcomed by all team members.

Apr 27, 2014


Reply

We love having you as our patient! You're a pleasure to work with. See you soon.-Candice


StarStarNo StarNo StarNo Star The past two visits, the wait has exceeded 30 minutes. This hadn't been the case previously — Jodi B.

The past two visits, the wait has exceeded 30 minutes. This hadn't been the case previously

Apr 27, 2014


Reply

I apologize that you had to wait for such a long period of time. We will do everything in our power to ensure this doesn't happen again. Thank you for the feedback.-Candice


StarStarStarStarStar zach killian — Zachary K.

i enjoyed the free snacks!

Apr 26, 2014


Reply

We're glad you enjoyed them. See you again soon!-Candice


StarStarStarStarStar Patient — Claudette J.

Service and staff are beyond reproach. Star rating 5

Apr 24, 2014


Reply

Thank you for the positive feedback. We love having you as a patient. See you again soon!-Candice


StarStarStarStarNo Star During checkout, I scheduled for the following Thursday — Amanda R.

During checkout, I scheduled for the following Thursday. I called Monday to talk to the esthatician about looking at me (for a possible VI peel) while I was there Thursday to see Laura and discovered that I was not on the schedule. My schedule is absolutely insane and it is very difficult for me to be in Lake Mary in the middle of the day so I can tell you, it took quite some effort to arrange my schedule around that Thursday appointment... that was given to someone else :(

Apr 22, 2014



StarStarStarStarStar Everyone is always so nice polite and professional .  — Janet H.

Everyone is always so nice polite and professional .

Apr 19, 2014


Reply

Thank you for the positive feedback. See you again soon!-Candice


StarStarStarStarStar Concerned about my well-being — Pam B.

The team is more focused on what's best for me and what will make me happy rather than trying to sell me services I don't want or need.

Apr 16, 2014


Reply

We're so glad that you feel that way! We always love seeing you in the practice. See you again soon!-Candice


StarStarNo StarNo StarNo Star Overall experience was fine. Great facility, great staff. Enjoyed meeting with the Dr — Kris V.

Overall experience was fine. Great facility, great staff. Enjoyed meeting with the Dr. Diagnosis for skin issue was very vague and after $250.00, I felt it wasn't worth it what-so-ever. Received your email promotion of the new dermatology center opening and I should have asked ahead of time how much the consultation was. Had 'assumed' maybe $125-$150.00. Experience wasn't a complete loss as I will be using the Salon for future haircuts. Just wish I hadn't spent $250.00 for 10 minutes with the doctor with nothing really accomplished.

Apr 14, 2014


Reply

I'm so sorry to hear that Kris! I will be calling you shortly to ensure I understand all of your concerns and address them. We definitely want to make sure your next visit is a more pleasurable experience!-Candice


StarStarStarStarStar Excellent — Yvonne G.

Always professional and yet friendly at the same time.

Apr 13, 2014


Reply

Thank you for the positive feedback. We always love seeing you in the practice. See you again soon!-Candice


StarStarStarStarStar The doctor was very professional and took his time with me. I felt very comfortable! — Suhad D.

The doctor was very professional and took his time with me. I felt very comfortable!

Apr 13, 2014


Reply

We're glad you had a positive experience! We look forward to seeing you at your next appointment! -Candice


StarStarStarStarStar See above for who made my visit more enjoyable — Vicki N.

See above for who made my visit more enjoyable. Also I was very dismayed that the botox price had gone up, shouldnt it be going down some instead? In this economy I feel it is important that you keep it affordable. For me it is not only about cosmetic issues but for the treatment of migraines so has become something I need that I have trouble affording.

Apr 12, 2014


Reply

I completely understand your situation and I apologize that our pricing has increased by $1/unit. The company that makes the product has increased their pricing and therefore, our pricing had to increase. We will defiantly take note to your concern. I do apologize about any inconvenience that this may have caused you.-Candice


StarStarStarStarStar The Best — Jean K.

Impressive staff, cordial and welcoming. Facilities are 5 star catagory, both esthetically and medically. Certainly worth the 1-1/2 hour drive for a consult. If I decide to have some elective services done, this will positively be the place.

Apr 5, 2014


Reply

Thank you very much for taking the time to let us know how we are doing! We're honored to hear that you drive from such a distance to come to our practice and we love having patients like you. We look forward to taking care of your for years to come!-Candice


StarStarStarStarStar Everyone was professional and made me feel I was in good hands! Dr Gross was beyond my... — Janet F.

Everyone was professional and made me feel I was in good hands! Dr Gross was beyond my expectations and I am ready to schedule my surgery!

Apr 4, 2014


Reply

You are going to love your new look! We look forward to taking great care of you! Thank you for your positive feedback!-Candice


StarStarStarStarStar Great visit — Lara B.

Everyone was very friendly. Nicole (front desk) and Phi (PA I saw) were great. Looking forward to the results!

Mar 30, 2014


Reply

Thank you for your kind words! We look forward to seeing you again at your next visit!-Candice


StarStarStarStarStar Initial consult — Rubina A.

Dr. Gross made me feel very comfortable. He knew I wanted to to change certain features and he made me feel at ease that it wasn't a drastic change but still a change that could be done.

Mar 27, 2014


Reply

I'm glad you enjoyed your experience with us! We look forward to taking great care of you!-Candice


StarStarStarStarStar Great Consultation  — Nancy M.

I was referred to Dr. Gross by a friend who said he was an "awesome guy". I couldn't agree more. Overall I was very pleased with everything from the office, the staff, and Dr. Gross. You can tell it is a happy work place which is very important to me. My actual consultation was very thorough including different options I could do down the road. Nothing pushy at all. I referred someone else to them the same day!

Mar 22, 2014


Reply

We're so glad you had a pleasurable experience at our practice! Thank you for referring your friends and family! We look forward to seeing you at your next appointment! -Candice


StarStarStarStarStar Confident Revision — Jenni F.

After not achieving the results I wanted with my first rhinoplasty, I was hesitant to have a revision and still not get the results. After meeting Dr Gross and seeing that his vision for my post operative goals matched mine, I am confident that my results this time will be exactly what I am looking for.

Mar 22, 2014


Reply

Thank you for taking the time out of your day to respond to our survey. Your review is what we love to hear! We look forward to seeing you at your next visit! - Candice


StarStarStarStarStar Great Service! — Yvette V.

Great service and a great experience!

Mar 18, 2014


Reply

We're glad you had a great experience while visiting our practice. Thanks for the positive feedback! We hope to see you again soon!-Candice


StarStarStarStarStar I have always said that service here has been 5-star from start to finish — Kerri T.

I have always said that service here has been 5-star from start to finish. Every visit, including the day of surgery has been a great experience for me. If only all doctors offices could follow suit!

Mar 16, 2014


Reply

Thank you very much for your kind words. We love having patients like you in our practice. We look forward to seeing you at your next follow up visit.-Candice


StarStarStarStarStar special — Stacy D.

What a lovely place. Everyone has a beautiful spirit and smile. Highly recommend.

Mar 8, 2014


Reply

Stacy, thank you so much for your very thoughtful words! I'm so glad you enjoyed your experience at our practice; It is definitely our pleasure and our goal to ensure you love your time with us! We look forward to seeing you next time! - Kara


StarStarStarStarStar All the staff were very nice and upbeat. — Gail D.

All the staff were very nice and upbeat. I was impressed by the O.R.

Mar 3, 2014


Reply

Thank you so much for letting us know how we're doing! We are all one big happy family and I'm so pleased that comes across to patients! I guess when you love what you do it shows! Please let us know if we can answer any additional questions prior to scheduling your laser treatments. - Kara


StarStarStarStarStar water at the coffee area in the waiting room — Judy B.

water at the coffee area in the waiting room

Mar 1, 2014


Reply

Thank you very much for the suggestion Judy! We typically have water upon request, but it makes perfect sense to keep some out by the drink station. I will pass this along! Thanks again, Kara


StarStarStarStarStar I've gotten this survey, but not the picture/follow-up email. — Laura F.

I've gotten this survey, but not the picture/follow-up email.

Feb 27, 2014


Reply

Laura, thank you so much for letting us know! I will forward your comments to the appropriate staff and you should receive that as soon as possible! - Kara


StarStarStarStarStar A++ — Erica W.

Dr. Gross and his staff at Primera are absolutely wonderful!

Feb 27, 2014


Reply

Thank you for taking the time out of your day to let us know such kind words Erica! Your review is what we love to hear and is truly what we try very hard to ensure patients feel. I hope you have a fabulous day and we look forward to seeing you at your next visit! - Kara


StarStarStarStarStar Bonnie Yegidis — Bonnie Y.

Laura Stanley's performance and her caring attitude

Feb 27, 2014


Reply

Thank you so much for your kind words Bonnie! We value you as a patient and would be truly honored if you would recommend us to your friends and family! A referral would be the highest compliment to us! Thank you so much again and we look forward to seeing you again at your next appointment! -Kara


StarStarStarStarStar Really liking my results at Primera Slim Spa — Tracy T.

I appreciate getting in and out quickly as I come from the gym and have to go back home to get ready for work. But also appreciate that they don't rush you through, take time to chat and answer questions when needed.

Feb 26, 2014


Reply

Tracy, thank you for taking the time out of your busy schedule to let us know how we are doing! I be sure to let Sara know your kind words, as well as the rest of our team! Thanks again and we look forward to seeing you at your next visit! -Kara


StarStarStarStarStar I came in for botox in late November and the effects wore off in a month and a half — Sharon E.

I came in for botox in late November and the effects wore off in a month and a half. The technician (I don't remember her name) told me that she gave me 20 units but that never is enough and that she's conservative. I didn't ask for any specific amount but I wanted it to last at least 3 months. I've been getting botox and dysport for 10 + years in Portland, OR and have always had great results that last 3 months. I believe she just wanted me to come back in 2 months to make more money. I will not be back and will not give a good reference when asked.

Feb 25, 2014


Reply

I am so sorry for your less than desirable experience at our office! I will be calling you momentarily to follow up! -Kara


StarStarStarNo StarNo Star I did not have a list of products and services and the price of such before hand — Andrea E.

I did not have a list of products and services and the price of such before hand. There is no mirror on the wall except in the bathroom. the cost was more than I expected.

Feb 24, 2014


Reply

I'm so sorry to hear that Andrea! I will be calling you shortly to ensure I understand all of your concerns and address them. We definitely want to make sure your next visit is a more pleasurable experience!


StarStarStarStarStar Botox — Karen G.

Wonderful place and experience

Feb 24, 2014


Reply

Karen, I'm so glad you had an awesome experience at our practice! That is definitely our goal and we look forward to ensuring you continue to have an amazing experience every time! -Kara


StarStarStarStarStar Post filler  — Susan L.

It was a very good experience . There isn't anything to change.

Feb 23, 2014


Reply

Thank you so much for the kind words Susan! We look forward to seeing you at your next visit! - Kara


StarStarStarStarStar Michille , Kara, they are wonderful — Stephen H.

Michille , Kara, they are wonderful

Feb 21, 2014


Reply

Stephen, thank you for taking the time out of your day to let us know how we are doing! We always love seeing you and Janet's smiling faces and look forward to seeing you in the beginning of March! - Kara =)


StarStarStarStarStar I was so pleased to visit the new location in Winter Park. It is so much more convenient for me — Evelyn J. T.

I was so pleased to visit the new location in Winter Park. It is so much more convenient for me. Everyone was very nice and professional as always.

Feb 19, 2014


Reply

Thank you so much Evelyn for taking your time to let us know how we are doing! We are so glad that Winter Park works better for you and look forward to your next visit! - Kara =)


StarStarStarStarStar Massage — Karen F.

My massage was just wonderful. I will be coming back for more!

Feb 19, 2014


Reply

Karen, we are so happy that you had a pleasurable experience with us! We will definitely relay your kind words to Beverly and look forward to seeing you in the future! -Kara


StarStarStarStarStar Very good presentation. I left knowing what I came to learn and very impressed with operation. — Eric M.

Very good presentation. I left knowing what I came to learn and very impressed with your facility.

Feb 16, 2014


Reply

Thank you very much for taking the time to let us know how we are doing! We're excited for your upcoming surgery and please let us know if you have any questions in the meantime! -Kara


StarStarStarStarStar All staff and doctor was very pleasant and made me very — Janne D.

All staff and doctor was very pleasant and made me feel very comfortable.

Feb 10, 2014


Reply

We're so glad you had a pleasurable experience at our practice! We look forward to seeing you at your next appointment! -Kara


StarStarStarStarStar Donna DuRant — Donna D.

The best facial ever. Debbie is so thorough and knowledgeable.

Feb 3, 2014


Reply

We're glad to hear you had such a great experience! We love having you as our patient and look forward to seeing you soon!-Candice


StarStarStarStarStar Initial Visit — Julius H.

The staff made me feel very relaxed and comfortable. Dr. Gross left no doubt in my mind of a successful rhinoplasty and exactly how I would look. His fees were a little high but I guess you get what you pay for.

Feb 3, 2014


Reply

We're going to take great care of you and we're confident that you're going to love your new look!-Candice


StarStarStarStarStar Slim Spa — Lucia C.

Every one was friendly and professional and made my appointment an enjoyable experience.

Feb 2, 2014


Reply

We're so glad you had a pleasurable experience Lucia! Please let us know if you ever need anything and we look forward to seeing on the 27th for your Botox appointment!


StarStarStarStarStar Comfortable — Mark T.

Staff makes visit easy comfortable and quick. All you can ask in going to a professional office.

Feb 1, 2014


Reply

Thank you for taking the time to let us know how we are doing Mark! I'm so glad that your experience with our office has been pleasurable one and we look forward to seeing you in the future! - Kara


StarStarStarStarStar Would not change a thing. — Lola R.

Would not change a thing.

Jan 28, 2014


Reply

Thank you for the kind words Lola! We value you as a patient and look forward to seeing you in the future! -Kara


StarStarStarStarNo Star You have a typo in the question - its feel not fell. No everything was fine. — Andrea G.

You have a typo in the question - its feel not fell. No everything was fine.

Jan 27, 2014


Reply

Thank you for noticing that Andrea! I'm glad you had a pleasant experience at our practice and we look forward to seeing you in the future. -Kara


StarStarStarStarStar I think you have a great team! — Patricia A.

I think you have a great team!

Jan 25, 2014


Reply

Thank you for your kind words Patricia! We do have a wonderful team and we're so glad that it shows through to our patients! We look forward to seeing you at your next visit and thank you again! -Kara


StarStarStarStarStar Satisfied Customer — Marie G.

I would recommend Primera to anyone that is looking to receive nothing less than admirable service, experienced doctor & staff, and exceptional products.

Nov 25, 2013


Reply

Thank you so much for your kind words Marie! We value you as a patient and would be truly honored if you would recommend us to your friends and family! A referral would be the highest compliment to us! Thank you so much again and we look forward to seeing you again at your next appointment! -Kara


StarStarStarStarStar Coming to your office is like coming home — Patti T.

Coming to your office is like coming home. Michelle is so awesome and I met Karen for the first time, she was great also.

Nov 17, 2013


Reply

Thank you for the great feedback! We look forward to seeing you at your next visit. Have a great day!-Candice


StarStarStarStarStar Wonderful service! — Michelle R.

Michelle is amazing! Her skills, patience and advice is one of a kind!

Nov 14, 2013


Reply

We're honored to hear that you had such a wonderful experience! We value you as our patient and look forward to seeing you again in the near future.-Candice


StarStarStarStarStar Kristi is great! I love how she cuts my hair... — Lisa S.

Kristi is great! I love how she cuts my hair...

Nov 13, 2013


Reply

Thank you for your recent visit to our Salon. We look forward to taking care of you for years to come.-Candice


StarStarStarStarStar Visit with Michelle  — Teresa M. C.

Always a pleasant experience

Nov 13, 2013


Reply

Thank you so much for your kind words Teresa! We value you as a patient and would be truly honored if you would recommend us to your friends and family! A referral would be the highest compliment to us as well as let you take advantage of our VIP referral program! Thank you so much again and we look forward to seeing you again at your next appointment! -Candice


StarStarStarStarStar It is always a great experience to visit Primera. I always feel welcome! — Soneska R.

It is always a great experience to visit Primera. I always feel welcomed. Everyone is very nice and Michelle is awesome. Thanks to all the staff!!

Nov 11, 2013


Reply

You're very welcome. We love having you as a patient. See you soon.-Candice


StarStarStarStarStar Informative, Interesting and enjoyable — Mary S.

Informative, Interesting and enjoyable

Nov 11, 2013


Reply

Thank you for the great feedback! We look forward to seeing you again soon.-Candice


StarNo StarNo StarNo StarNo Star Unhappy this time. wont be back. — Lorraine L.

I have always had a great experience with Jen. I am one not to complain all that often. I do feel that this time was much different than any time before. I felt that I was put to the side a lot more than usual even before a correction on my color was done. In the past I would have given 5 stars. I was not going to say anything. I then wanted give the opportunity to see if there could be a partial refund of the full amount. I called the salon manager and was told there was nothing that could be done. I believe customer service goes a long way even when there is a mistake. I have to say I don't think the customer service is there when it comes to a problem. I will not be returning.

Nov 11, 2013


Reply

Lorraine I am very sorry that you had anything less than a pleasurable experience at our salon. Customer service is very important to us and we would love if you gave our salon and possibly a different stylist another chance to make things right. We hope to see you soon! -Kara


StarStarStarStarStar i would love it if you sold your skincare products online — Kristy M.

i would love it if you sold your skincare products online

Nov 11, 2013


Reply

Thank you for the suggestion Kristy! We did sell our products in the past online, and we will definitely look into it for the future. Just to let you know though, if there is any product that you would wish us to ship to you, we would be happy to do so! As always, we look forward to seeing you again at your next appointment! -Kara


StarStarStarStarStar I called on Friday - need a call back and would like to ask Dr. Gross a quick question — Marcelle S.

I called on Friday - need a call back and would like to ask Dr. Gross a quick question. Thanks so much!

Nov 10, 2013


Reply

Hello Marcelle! Someone will be contacting you shortly to follow up from this response! I hope you are having a wonderful day. -Kara


StarStarStarStarStar Thank you, Michelle! — Rebecca D.

As always I had a wonderful experience at primera. The staff is very friendly. Michelle is truely artful in her approach with dermal fillers! I have had many procedures (juvederm, sculptra and restlyne) that have exceeded my expectations. I always look great and completely natural.

Nov 7, 2013


Reply

Thank you so much for your kind words Rebecca! We value you as a patient and would be truly honored if you would recommend us to your friends and family! A referral would be the highest compliment to us as well as let you take advantage of our VIP referral program! Thank you so much again and we look forward to seeing you again at your next appointment! -Kara


StarStarStarStarStar I THINK IT WOULD BE BENEFICIAL FOR THE PRACTICE AND THE PATIENT IF WHILE PREPARING THEIR PORTFOLIO... — Sharol B.

I THINK IT WOULD BE BENEFICIAL FOR THE PRACTICE AND THE PATIENT IF WHILE PREPARING THEIR PORTFOLIO -- YOU INCLUDE ALTERNATIVE SERVICES AND INFORMATION REGARDING YOUR SKIN CARE LINE SHOULD THE PATIENT DECIDE NOT TO MOVE FORWARD WITH THE COSMETIC PROCEDURE AT THAT POINT IN TIME.

Nov 7, 2013


Reply

Sharol - Thank you so much for taking the time to share such an awesome suggestion! We try to analyze the patients concerns on all levels, but incorporating the skin care line into every consult would be very beneficial to both the patient and the practice. We value your suggestion and I look forward to passing this on in our morning meeting! We look forward to seeing you at your next appointment - Kara


StarStarStarStarStar Suggest offering a Senior Discount for those of us over age 65 — Cheryl G.

Suggest offering a Senior Discount for those of us over age 65. We still (at our age) enjoy and want to continue your services. The Sr. Discount could be on a specific day of the week for Spa Services & Primera products only.

Nov 4, 2013


Reply

Thank you very much for the suggestion Cheryl, I will definitely pass that on to management. We thank you for being our patient and we look forward to seeing you in the future! -Kara


StarStarStarStarStar Everything was wonderful. Staff was very professional and very nice — Jackie F.

Everything was wonderful. Staff was very professional and very nice. I am thrilled with the results of my procedure. Thanks you.

Nov 3, 2013


Reply

That is wonderful to hear Jackie! Thank you so much for taking the time to let us know how we are doing and we certainly look forward to seeing you in the future! -Kara =)


StarStarStarStarStar Debbie is awesome. — Susan S.

Debbie is awesome.

Oct 31, 2013


Reply

Thank you very much for your kind words Susan! I will definitely pass that on to Debbie and we all look forward to seeing you in the future! - Kara


StarStarStarStarStar Thoroughly comfortable visit in lovely surroundings. Unfortunately, my need is not in Dr — Hannah D.

Thoroughly comfortable visit in lovely surroundings. Unfortunately, my need is not in Dr. Gross' prevue. The office did, however, give me two referrals and I will continue from there. Thank you.

Oct 26, 2013



StarStarNo StarNo StarNo Star Your staff was very friendly, but I got Dysport injections for my crow's feet on Wednesday, Oct — Mistie M.

Your staff was very friendly, but I got Dysport injections for my crow's feet on Wednesday, Oct. 23, and it is now Friday, Oct. 25, and I see NO improvement. None whatsoever. Am calling right now to make another appointment. I am hoping y'all will rectify this.

Oct 25, 2013


Reply

Mistie, I see that you have an appointment on 11/8 for a follow up. I will be calling you momentarily to see if you are seeing any improvement now that it has been a few more days. Either way, our goal is that you are happy and love the treatment you had at our office. If you are still needing to keep that appointment we will do our best to rectify your disappointment. -Kara


StarStarStarStarStar Ritz Carlton treatment ...... Team is friendly, yet professional — Susan L.

Ritz Carlton treatment ...... Team is friendly, yet professional. Facility is amazing as I didn't realize all the services available.

Oct 24, 2013


Reply

We're glad you had a positive experience, that is definitely our goal! We look forward to seeing you again soon.-Kara


StarStarStarStarStar Debbie is great  — Ivette R.

I have tried others but she is the best around this area.

Oct 22, 2013


Reply

Thank you! It's our pleasure to provide you with great care. We look forward to seeing you again soon. -Kara


StarStarStarStarStar Everything went beautifully and I was impressed with the staff as well as the facility.  — Sylvia G.

Everything went beautifully and I was impressed with the staff as well as the facility.

Oct 14, 2013


Reply

Thank you so much for your kind words Sylvia! We definitely appreciate you as a patient and look forward to seeing you at your next visit! - Kara


StarStarStarStarStar LOVE the staff, the ambiance of the salon, the friendly helpful attitudes... — Jane H.

LOVE the staff, the ambiance of the salon, the friendly helpful attitudes.... I have my hair & nails done in the salon, & am now working with Sara in the Slim Spa to lose some weight... Primera is my favorite place to go!

Oct 10, 2013


Reply

We appreciate your confidence in our team! Thanks for being a great patient.-Candice


StarStarStarStarStar Everyone made me feel welcome; the facility is beautiful; Dr — Darlene G.

Everyone made me feel welcome; the facility is beautiful; Dr. Gross and his staff answered all of my questions - looking forward to the next steps!!

Oct 10, 2013


Reply

We look forward to seeing you again soon. Thank you for the positive feedback.-Candice


StarStarStarStarStar I'm so glad Primera opened an office in Winter Park. — Lisa P.

I'm so glad Primera opened an office in Winter Park.

Oct 10, 2013


Reply

We're glad you had a chance to visit us in Winter Park. We look forward to seeing you again soon.-Candice


StarStarStarStarStar Great visit with Dr. Gross — Ivette H.

Everything was as I would have expected.

Oct 9, 2013


Reply

I'm glad your consultation went well Ivette! Please let us know if there is anything else we can do for you! -Kara


StarStarStarStarStar All my visits are special Michelle is a true professional — Carmen S.

All my visits are special Michelle is a true professional

Oct 9, 2013


Reply

Thank you so much for your positive feedback Carmen! I will surely pass this on to Michelle and as always, we look forward to seeing you at your next visit! Also, please let me know if I can do anything to further assist you with your Brilliant Distinctions points. -Kara


StarStarStarStarStar The experience was perfect. I wouldn't change a thing — Pam K.

The experience was perfect. I wouldn't change a thing. Staff and medical providers couldn't be more professional. I am very pleased that I was referred to your office by a friend.

Oct 9, 2013


Reply

We're so glad your experience with us was a positive one Pam! We look forward to seeing you at your next visit, and please let us know if you need anything in the mean time! -Kara


StarStarStarStarStar I was extremely satisfied with the results and the service. Professional caring group — Frank C.

I was extremely satisfied with the results and the service. Professional caring group. Knowledgeable also which is important... Great...

Oct 5, 2013


Reply

I am so happy you had a positive experience with our practice! Thank you so much for the feedback and we look forward to seeing you at your next appointment. -Kara


StarStarStarStarStar Surgery at Primera with Dr Gross — Jerrold S.

I am a 70 yr old male who had surgery in Sept. 2012 for neck liposuction and some tightening around my mouth area. I am please with the results. Had numerous follow ups with Dr. Gross and his staff. Everyone is very professional and caring. I would recommend anyone contemplating facial surgery to go for a consultation. Dr Gross was recommended to me by my family doctor and I am more than pleased on how everything turned out.

Oct 4, 2013


Reply

That is so wonderful to hear Jerrold! We sincerely appreciate your feedback and know that the highest compliment would be your referral to your family and friends to our practice. Thank you very much and let us know if you ever need anything in the future! -Kara


StarStarStarStarStar I would like a detailed receipt of what I had done and what I purchased.  — Janet H.

I would like a detailed receipt of what I had done and what I purchased.

Oct 2, 2013


Reply

Hello Janet! I can definitely get that for you and send it via email. As always, it was a pleasure to see you and your husband at your last visit! -Kara


StarStarStarStarStar I would like to receive more information regarding the cost — Pauline P.

I would like to receive more information regarding the cost. & process for the non-surgical facelift. As much as I would like to, the cost for the surgical approach is too prohibitive for me at this time.

Sep 28, 2013


Reply

Pauline - I will get that information to you via email right away! I hope you had a positive experience with us and we would love to have you as a patient for the non-surgical options as well! -Kara


StarNo StarNo StarNo StarNo Star I have been there a few times and really liked Diana — Dawn B.

I have been there a few times and really liked Diana. The new PA was nice, but for the first time I ended up with seriously droopy eyelids!! I look tired and worn out....makes me nervous to come back. Been getting Botox for years and this never happened.

Sep 25, 2013


Reply

Dawn, I apologize that you had a less than perfect experience with your last Botox treatment. Michelle is actually an advanced injector and a trainer that teaches providers how to do even the most advanced injection procedures, so I will definitely pass on this information to her. We definitely do not want to lose you as a patient with our practice! I'm positive that if you explain to Michelle how you felt after your last treatment, she would be easily able to correct that heavy feeling. Otherwise our Nurse Practitioner, Laura Stanley, would love to be able to work with you! Again, thank you very much for your feedback and we look forward to seeing you at your next visit! -Kara


StarStarStarStarNo Star I've had some sensitivity where the shots were given above my nose. That hasn't happened before — Donna K.

I've had some sensitivity where the shots were given above my nose. That hasn't happened before. Luckily it did not bruise, and was only discolored the day of the appt.

Sep 25, 2013


Reply

Donna, thank you for your feedback. I will make annotations in your file, however if you ever have any concerns, please feel free to call our office and our staff will be more than happy to help or answer any questions! -Kara


StarStarStarStarStar From my very first visit years ago before you moved to Lake Mary I felt confident with the... — Ann M.

From my very first visit years ago before you moved to Lake Mary I felt confident with the expertise, professionalism, time taken to discuss all options and results. Have recommended to many friends and family. Would never go anywhere else. Congratulations to Dr Gross and his staff!

Sep 21, 2013


Reply

Thank you so much for such kind and amazing words Ann! We truly appreciate your feedback and know that the most sincere form of flattery is referring us to your friends and family. Thank you so much again and we look forward to seeing you at your next appointment. -Kara


StarStarStarStarStar I was happy to be able to go to your Winter Park office, as it is closer to my home. — Blanca H.

I was happy to be able to go to your Winter Park office, as it is closer to my home.

Sep 20, 2013


Reply

Blanca - Thank you so much for the positive feedback! That was definitely the goal to provide a more convenient location for our patients. We look forward to seeing you at your next appointment! -Kara


StarStarStarStarNo Star My post-op pictures are taken every few months, and I know the doctor looks at them during our... — Chloe B.

My post-op pictures are taken every few months, and I know the doctor looks at them during our appointments, but I think it would be nice to get a copy of them each time to take home to track the progression on a more personal level for myself and to share with my family, then we can discuss noticeable changes and/or things still bothering me after the surgery and how to fix them. Thanks for listening!

Sep 20, 2013


Reply

Chloe - We do provide photos upon request, although sometimes it is not always accessible to print them in the same time frame as your appointment unfortunately. I will be emailing you shortly to determine your exact request, however I will be happy to either email or print your photos for you so you are able to track the progression! As always it is so nice to see you and your family when you come to the office and we look forward to your next visit! -Kara


StarStarStarNo StarNo Star I'm disappointed that I was told I could stop compressions by one staff member, and then 6 months... — Laura G.

I'm disappointed that I was told I could stop compressions by one staff member, and then 6 months later was told I shouldn't have stopped.

Sep 19, 2013


Reply

Laura - I apologize that you received conflicting follow up care instructions. I will inform Dr. Gross and someone will be contacting you soon to get some additional information. - Kara


StarStarStarStarNo Star Still have a quarter sized bruise near right eye — Karen H.

Still have a quarter sized bruise near right eye. It's sore but I've been icing it since and it's turning a little yellow. I think it is healing. Thank heaven for makeup.

Sep 14, 2013


Reply

Karen - although normal, I hope everything is healing well and your experience was positive with our practice! Please let us know if you still have any concerns regarding your treatment! - Kara


StarStarStarStarStar I would have enjoyed an orientation or brochure of services offered at your Winter Park location. — Denise S.

I would have enjoyed an orientation or brochure of services offered at your Winter Park location.

Sep 14, 2013



StarStarStarStarStar Excellent Staff and Results — Susan G.

I'm always very relaxed when I see Michelle. I know I'll be treated professionally and gently. Thank you Primera! Susan

Sep 13, 2013


Reply

Thank you so much for your kind and positive feedback Susan! We truly appreciate it and look forward seeing you at your next visit! -Kara


StarStarStarStarStar The automated release form for services was not working well and difficult to read or sign my name — Lisa C.

The automated release form for services was not working well and difficult to read or sign my name. Sometimes I wonder if all this technology is a good thing. Sometimes good ol' fashioned paper and pen works best. Other than that, everything is great! :)

Sep 10, 2013


Reply

Thank you for your feedback Lisa, I will pass this on to Dr. Gross. We look forward to seeing you at your next visit! -Kara


StarStarStarStarStar Awesome visit..I'll be back! — Jane D.

Awesome visit..I'll be back!

Sep 8, 2013


Reply

Thank you so much for the kind, positive feedback Jane! We truly appreciate it and look forward to seeing you soon! - Kara


StarStarStarStarStar Excellent service — Kerry L.

I loved how Dr. Gross took the time to show me the procedure I was interested in...from photos to expectant results. He was patient in answering my questions. I also liked that he concentrated on the medical benefits of the procedure, not just cosmetic. I felt very comfortable and in good hands.

Sep 5, 2013



StarStarStarStarStar Michele & Her Assistant were so AWESOME!!! Thank You so much!  — Marsha R.

Michele & Her Assistant were so AWESOME!!! Thank You so much!

Aug 31, 2013


Reply

Marsha - Thank you so much for taking your time our to write about your positive experience! I will definitely your words to Michelle and Karen! -Kara


StarStarStarStarStar As always, I am very happy with my results! The entire staff are very professional and always... — Dawn R.

As always, I am very happy with my results! The entire staff are very professional and always friendly. Dr Gross always takes the time that I need to answer questions and give advice. You can tell he cares about each person that he sees. I highly reccommend Dr Gross and his entire staff and services.

Aug 31, 2013


Reply

Thank you so much for the kind words Dawn! I will definitely pass your comments to Dr. Gross and the staff and we look forward to seeing you in the future! -Kara


StarStarStarStarStar I would not change anything. It was great. — Marsha T.

I would not change anything. It was great.

Aug 22, 2013


Reply

Marsha, thank you so much for your kind words! We definitely look forward to seeing you in the future! - Kara


StarStarStarStarStar Staff professional and nice — Robin S.

Staff professional and nice. Michelle is so great ! She always listen to what I want and takes her time doing the procedures .Thanks Primera

Aug 19, 2013


Reply

Robin, we're glad to hear that you had a positive experience with us once again. We look forward to seeing you again soon! -Kara


Great visit - everyone was very nice and professional — Kerri T.

Great visit - everyone was very nice and professional. I had all of my questions answered and felt very much at ease.

Aug 19, 2013


Reply

Thank you very much for your positive feedback Kerri. We look forward to seeing you in the future! -Kara


StarStarStarStarStar Michelle is the best of the best! Love your staff — Salvina W.

Michelle is the best of the best! Love your staff. The atmosphere is happy, professional and pressure free! And the results are amazing!!!

Aug 18, 2013


Reply

Thank you very much Salvina! I'm so happy you have a positive experience here at Primera, and we look forward to seeing you in the future! -Kara


StarStarStarStarNo Star Salon — Nikki B.

Kristy is a great stylist and I will be returning to see her.

Aug 14, 2013


Reply

That is wonderful to hear, thank you very much for the feedback! I will definitely pass that on to her! -Kara


StarStarStarStarStar great staff....very friendly. — Judith D.

great staff....very friendly.

Aug 14, 2013


Reply

Thank you so much for your kind words! We look forward to seeing you soon! - Kara


StarStarStarStarStar My visit to Dr. Gross at Primera — Ann Louise D.

I want to thank the entire office and Dr. Gross for your undivided attention to me. I felt truly special and not just another number. I was directed on a suggested plan of attack in regards to weight loss prior to any surgery. So my timeframe is not immediate but I do look forward to the procedures we discussed. Dr. Gross has a wonderful disposition, knowledge and experience in regards to faces only. Dr. Gross is where I would put my trust and it is truly apparent his number one priority is patient, health risks and expectations. I feel he also puts a high priority on the pyschological impact elective surgery has on a patient especially the face area. In conclusion it is apparent to me that all angles for each patient are well thought out prior to doing any procedure. I like that approach vs assembly line. Thank you again for your time and care. Sincerely, Ann Louise Drake

Aug 12, 2013


Reply

We're glad to hear that you had a positive experience at our practice! It is our top priority that each patient receives specialized treatment and time and I'm very pleased that is exactly how you felt. We look forward to seeing you again soon! -Kara


StarStarStarStarStar Pleased customer! — Vicki G.

I am very pleased with the service I receive at the salon.

Aug 9, 2013


Reply

Thank you very much for your feedback! I will definitely pass on your kind words to the salon staff. -Kara


Dr — Sally W.

Dr. Gross and his team were very informative and made me very comfortable throughout my visit, which has resulted in great confidence in Dr. Gross and his team; and, has assured me that the results will be what I expect. Looking forward to my next visit. Sent from my iPhone

Aug 8, 2013


Reply

Thank you so much for your kind words. We look forward to seeing you soon! -Kara


StarStarStarStarStar Felt like I got more info from my questions than in the past. — Linda H.

Felt like I got more info from my questions than in the past.

Aug 8, 2013


Reply

Thank you for your feedback. We're glad you had a positive experience at your most recent appointment! - Kara


StarStarStarStarStar The "shots" are working great. I saw a dramatic difference in 48 hours.  — Gregg D.

The "shots" are working great. I saw a dramatic difference in 48 hours.

Aug 7, 2013


Reply

We're glad to hear that you had a positive experience. We look forward to seeing you again soon! -Kara


StarStarStarStarStar Excited and Impressed by all I saw — Shannon O.

Very classy impressive office and staff. I was very comfortable with both Dr. Gross and his team.

Aug 5, 2013


Reply

We're glad to hear that you had a positive experience. We look forward to seeing you again soon! -Kara


StarStarStarStarNo Star recent visit — Jacqueline P.

it was quick and easy. just the way an appointment should be. the results were just as i hoped

Aug 2, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon! -Kara


StarStarStarStarStar Hair restoration would be great! — Michael R. B.

Hair restoration would be great!

Jul 31, 2013


Reply

Thank you for your feedback; I can pass that on to Dr. Gross to let him know your suggestion. We look forward to seeing you at your next visit! -Kara


StarNo StarNo StarNo StarNo Star Professional and probally good at what you do except, that's the problem — Tammy L.

Professional and probally good at what you do except, that's the problem. I was promised so much on 2 different procedures and got so less of what I thought I would get or what I would look like! My husband was in room with me during the painful procedure with my face and he recalls me constantly saying no wrinkles especially by my mouth and forehead and no more sun spots ,and then Diane comments no more wrinkles you will look so different its all worth it you will see ,yes I did see, not true ,sun spots gone not wrinkles yes there is some difference nothing like she made it out to be and the pain oh my .I have had bags under my eyes my whole life I was telling Diane about it before my first procedure and she said that about 6 weeks after my first procedure she could give 2ccs of the medicine for the bags under my eyes and it would take care of them for up to 7 months then save up to have the surgery to remove permently .Not..........

Jul 28, 2013



StarStarStarStarStar Visit was wonderful. Dr — Erica W.

Visit was wonderful. Dr. Gross and his staff are incredibly proffesional, caring, comforting and accommodating. Will return for any future procedures, as well as recommend to family and friends. Could not have asked for a better experience at Primera.

Jul 27, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Kara


StarStarStarStarStar Any experiences that I've had with Dr — Karen L.

Any experiences that I've had with Dr. Gross or his associates has been both professional and positive. I will and have recommended Primera to my friends. If I could change anything about Primera it would be related to pricing. I wish that your pricing. I wish it was more competitive with some of the other professionals in Central Florida. I'm not a "doctor hopper," but when other highly qualified doctors offer discounts for customers who repeatedly return for maintenance procedures it makes it challenging to stay loyal.

Jul 25, 2013


Reply

We're glad you've had a positive experience at our Practice and we truly value your loyalty to us! Thank you very much for your input and suggestion for our loyal customers, such as yourself. I will pass on the information you shared to the Practice Administrator. Again, we appreicate you as a customer and we look forward to seeing you again soon! -Kara


StarStarStarStarNo Star Consultation — Marcia E.

Staff and Dr Gross were personable, informative, professional, and open to my questions and intentions. Relaxed atmosphere with obvious attention to cleanliness and professionalism

Jul 24, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon. -Kara


StarStarStarStarStar When explaining the procedures it would be helpful for your staff to explain charges more clearly... — Linda W.

When explaining the procedures it would be helpful for your staff to explain charges more clearly so there would be no misunderstandings.

Jul 21, 2013


Reply

We are very sorry if there was any confusion with your charges. Our goal is to always quote our patients prior to any service and if this did not happen I apologize! I have brought it to the attention of our staff and we will strive to uphold our normal office procedures of explaining the charges to our patients prior to any treatment. I hope to see you again in the future and thank you very much for bringing this to our attention! -Kara


StarStarStarStarStar OMG!!!! I was treated like royalty — Julie R.

OMG!!!! I was treated like royalty. Every staff member from beginning to end was soooooo friendly and informative. Excellent experience.

Jul 20, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Kara


StarStarStarStarStar Great service  — Alexis M.

The front desk ladies are friendly, attentive and welcoming.

Jul 20, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Kara


StarStarStarStarStar I was very pleased with everything and everyone - especially, the friendliness and politeness of... — Joe K.

I was very pleased with everything and everyone - especially, the friendliness and politeness of all personnel.

Jul 19, 2013


Reply

Thank you so much for your kind words. We look forward to seeing you soon.-Kara


StarStarNo StarNo StarNo Star This is the second time I've had services at Primera — Roxanne L.

This is the second time I've had services at Primera.The first time was flawless and results were wonderful.This past experience was not satisfying.I had 4 fraxel laser treatments. $3000+.After the first and second treatment I shared that I had no redness, no swelling, no real difference.3rd time she did it a little stronger, i was a little pink.4th treatment I asked her to review the before and after, she did not see the results that she expected and was not impressed. I asked if i would be compensated with another treatment and she told me no, I had tough skin, maybe an IPL but i could not be compensated for the Fraxel Laser.She left the room when she was finished and i didn't see anyone else from that point.I provided my sons # to call and pick me up.I waited about 15 minutes, called him and no one had contacted him.I waited another 10 minutes for him to arrive, got up and left no one ever came back to the room.Since she agreed the first couple treatments showed no results i was

Jul 16, 2013



StarStarStarStarStar The staff is always very helpful — Leslie K.

The staff is always very helpful. I was short-staffed at my office and needed to hurry, called ahead of time to advise your office and they were read and got me out of there quickly. Thanks as always!

Jul 16, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Kara


StarStarStarStarStar Donna DuRant — Donna D.

I am always treated like family when I come to the practice or spa. On this visit I had a facial with Debbie and a assage with Beverly. Both treatments were wonderful. You have the most knowledgeable and helpful staff.

Jul 15, 2013


Reply

Thank you so much for your kind words. We look forward to seeing you soon.-Kara


StarStarStarStarStar Wonderful, caring staff! — Debby C.

I was greeted right away, given a tour of the beautiful facility and taken to a private room for my Restalyne/Botox treatment. Michelle came in and explained everything beforehand, as well as during the procedure. Overall a great experience. Would recommend highly.

Jul 15, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Kara


StarStarStarStarStar It is exceptional with care, friendly and enjoyable. Plus very reliable. — Sharon O.

It is exceptional with care, friendly and enjoyable. Plus very reliable.

Jul 14, 2013


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Candice


StarStarStarStarStar very nice facility, you seem to have it all — Cynthia V.

very nice facility, you seem to have it all

Jul 14, 2013


Reply

Thank you so much for your kind words. We look forward to seeing you soon.-Candice


StarStarStarStarStar Everyone was so friendly and made our visit special!  — Jennifer C.

Everyone was so friendly and made our visit special!

Jul 14, 2013


Reply

Thank you so much for your kind words. We look forward to seeing you soon.-Candice


StarStarStarStarStar Re-evaluation — Marsha B.

The re-evaluation was very thoughtfully done.

Jul 12, 2013


Reply

We're glad to hear that you had a positive experience. We look forward to seeing you again soon.-Candice


StarStarStarStarStar Loved the facility, loved the staff — Crista D.

Loved the facility, loved the staff. Immediately felt comfortable and was impressed by the overall professional yet warm atmosphere.

Jul 8, 2013


Reply

We're glad you enjoyed your visit. We look forward to seeing you again soon.-Candice


StarStarStarStarStar It was my first visit to the spa and I'm looking forward to learning about all the services that... — Lucia C.

It was my first visit to the spa and I'm looking forward to learning about all the services that you offer and trying some of them, so right now there is nothing I would change

Jul 6, 2013


Reply

Great! Thank you for the feedback. See you soon.-Candice


StarStarStarStarStar Every thing is great but I would prefer that the reason for my visit not be made known to the... — Lisa G.

Every thing is great but I would prefer that the reason for my visit not be made known to the entire waiting room. I have never been to any other Dr.s office and had the reason for my visit announce at the receptionist desk.

Jul 5, 2013


Reply

Thank you for your feedback. We look forward to seeing you at your next visit.-Candice


StarStarStarStarStar My visit exceeded my expectations. Debbie did a wonderful facial and my face looked great! — Debra A.

My visit exceeded my expectations. Debbie did a wonderful facial and my face looked great!

Jun 30, 2013


Reply

We're so glad that you enjoyed your facial! We hope to see you again soon.-Candice


StarStarStarStarStar This was my first time working with Michelle and I was very pleased with her work. — Jerry R.

This was my first time working with Michelle and I was very pleased with her work.

Jun 27, 2013


Reply

I'm glad to hear you were pleased with your treatment. We look forward to seeing you again in the near future.- Candice


StarStarStarStarStar As usual, everything was perfect.  — Eustacia K.

As usual, everything was perfect.

Jun 27, 2013


Reply

Thanks for the positive feedback. See you again soon!-Candice


StarStarStarStarNo Star I would like to see the use of a hand held mirror for the patient to view and follow along with... — Sharon S.

I would like to see the use of a hand held mirror for the patient to view and follow along with the line drawings on the face prior to surgery - so that the doctor could explain what will be done and get feedback from the patient.

Jun 24, 2013


Reply

We sincerely value patient feedback. Thank you for this important information, we will be sure to share this information with Dr. Gross.-Candice


StarStarStarStarStar Debbie gives the best facials in the Orlando area — Rhona R.

Debbie gives the best facials in the Orlando area

Jun 24, 2013


Reply

Yes she does! Thanks for sharing!-Candice


Your facility is so beautiful with informative and friendly employees — Judy T.

Your facility is so beautiful with informative and friendly employees. I appreciate getting updates on your specials as that is probably the only way I am able to come there.

Jun 24, 2013


Reply

Thank you! It's our pleasure to provide you with great care. We look forward to seeing you again soon.-Candice


StarStarStarStarNo Star plastic surgery — Ender A.

Dr. Gross himself gives me the confidence with his services.

Jun 22, 2013


Reply

We're glad you feel confident with our facility. You're in the best hands possible! Thanks for the positive feedback.-Candice


StarStarStarStarStar Everyone was nice and helpful.  — Stephen S.

Everyone was nice and helpful.

Jun 18, 2013


Reply

It's our pleasure! See you soon.-Candice


StarStarStarStarStar More payment options, like monthly charges to my own credit card, instead of having to open up a... — Martha M.

More payment options, like monthly charges to my own credit card, instead of having to open up a new credit card service.

Jun 16, 2013


Reply

We offer great payment options through Carecredit. I'll be sure to have one of our staff members share this information with you during your next visit.-Candice


StarStarStarStarStar I have had four visits now and am very satisfied — Doug S.

I have had four visits now and am very satisfied. I had never considered a cosmetic type procedure previously but have been very pleased with the entire process.

Jun 16, 2013


Reply

We're so glad you're enjoying the services that we offer at our facility. We love having you as our patient. See you soon.-Candice


StarStarStarStarStar This was my first visit to your office and was greeted and taken care of throughout my entire... — Justin S.

This was my first visit to your office and was greeted and taken care of throughout my entire visit. Despite waiting 45 minutes beyond my scheduled visit, I was ok with the delay and appreciated the nice waiting room. I would recommend your office to others and appreciate Debbie very much. She was very thorough and explained the process in detail before starting and checked in several times throughout. She's great!

Jun 15, 2013


Reply

Thank you for the feedback. We're glad you enjoyed your treatment with Debbie. See you soon.-Candice


StarStarStarStarStar Great facility, friendly staff — Laurie T.

Great facility, friendly staff

Jun 13, 2013



StarStarStarStarStar Terrific  — Nora W.

I had my 4th fraxel treatment on 6/10. Everyone was friendly. Michelle took her time and was thorough...as always. Thanks to all!

Jun 13, 2013



StarStarStarStarStar It was a good experience would not change anything — Sandra V.

It was a good experience would not change anything

Jun 13, 2013



StarStarNo StarNo StarNo Star Waited for ice Michele left room waited 20 min  — Beth S.

Waited for ice Michele left room waited 20 min

Jun 10, 2013



StarStarStarStarStar Absolutely great visit! 100 percent outstanding customer service! — Elaine V.

Absolutely great visit! 100 percent outstanding customer service!

Jun 8, 2013


Reply

We're so glad to hear that you had such a wonderful visit! We look forward to seeing you again in the near future.-Candice


StarStarStarStarNo Star Very friendly staff  — Barbara H.

I find the staff vey friendly and nothing is too much trouble for them

Jun 1, 2013


Reply

Wonderful review! Thank you for being such a great patient at our practice.-Candice


StarStarStarStarStar Primera plastic surgery  — Paula B.

Excellent experience. Appreciate everyone's competence, friendly and caring attitude.

May 18, 2013


Reply

Thank you for responding! We love having you as our patient and look forward to seeing you again soon.-Candice


StarStarStarStarNo Star Better attention to scheduling. — Giulietta S.

Better attention to scheduling.

May 13, 2013


Reply

We take your feedback very seriously and will do everything in our power to ensure better scheduling for your appointments. Thank you for the feedback.-Candice


StarStarStarStarStar My visit was a good experience — Barbara H.

My visit was a good experience. I received all the information needed to make a decision to move ahead with surgery. The professionalism gave me the assurance that I will be good hands just like my friends told me. It seems like the process is perfect in providing patients with all the information necessary regarding the type of service they need and what to expect. The staff puts you at ease and makes you very comfortable.

May 11, 2013


Reply

Thank you for the wonderful feedback Barbara! We are honored to have you as our patient and look forward to seeing you again soon.-Candice


StarStarStarStarStar First class everything. From facilities to staff!  — Mark T.

First class everything. From facilities to staff!

May 10, 2013


Reply

Thank you Mark! See you soon!-Candice


StarStarStarStarStar Visit to the office of Dr. Edward J. Gross — Cesar T.

The Doctor's Office on Lake Mary Florida is HANDS DOWN the best doctors office in the entire central Florida. I've used so many different doctors throughout the years and there is not a single doctor with more tact, professionalism, and skill than Dr. Edward J. Gross. So often you encounter a doctor who's ego gets in the way of the proper treatment; that is absolutely NOT the case here. Dr. Edward J. Gross treats every client like a friend, and spends time listening to what's 'really' going on. The rates are affordable and the top-notch office staff, along with one of the greatest batches of doctors in the city, The Doctor's Office on Lake Mary is unmatchable in its field. Keep up the excellent business practice!

May 10, 2013



StarStarStarStarStar Service was excellent it made my day a happy one Thank you :) — Victoria K.

Service was excellent it made my day a happy one Thank you :)

May 9, 2013


Reply

Thank you for the positive feedback. We look forward to seeing you at your next visit.-Candice


StarStarStarStarNo Star As always, my appointment with Michelle was excellent, She is always professional and knows what... — Erin W.

As always, my appointment with Michelle was excellent, She is always professional and knows what she can get out of our sessions. She is never over the top or leaves me wanting something more. She is kind, courteous, and I really enjoy her knowledge and professionalism. She is great asset to Dr. Gross's practice. The initial call to Kara, was troubling though. She constantly tried to sell me on the free hair appointment, and told me I needed a consultation instead of a regular appointment with Michelle. I have been coming to Dr. Gross and Michelle for a few years now, and know what I need and what I don't. My face is complicated to say the least, and to have someone who does not know my history, or even consult with the people who do is frustrating. While I was in my session with Michelle, we kept on being interrupted by a gentleman who would open the door without knocking, look in, and then leave. I find this invasive, rude, and unprofessional.

May 8, 2013


Reply

Thank you for your post. We value your feedback and we want every patient to have a positive experience.I am sorry for your experience and sincerely apologize for your trouble. We are committed to your care and your satisfaction.-Candice


StarStarStarStarStar Great 1st visit. Everyone was kind and professional, and answered all my questions — Jennifer Q.

Great 1st visit. Everyone was kind and professional, and answered all my questions. Thank you for a great experience.

May 6, 2013


Reply

It was a pleasure meeting you at your recent visit. We look forward to seeing you again soon.-Candice


StarStarStarStarStar Michelle and her "shadow" Sarah were both professional and personable — Jayne T.

Michelle and her "shadow" Sarah were both professional and personable. Enjoyed the visit and was very impressed with Michelle's skills.

May 1, 2013


Reply

We're glad you enjoyed your visit and look forward to seeing you again in the near future!-Candice


StarStarStarStarStar Everything was fantastic! I will be definitely be back soon! — Kimberly B.

Everything was fantastic! I will be definitely be back soon!

May 1, 2013


Reply

We look forward to seeing you in the near future-Candice


StarStarStarStarStar My experience at primera — Teresa M. C.

Always a pleasure. Staff is professional and friendly. I know that Michelle will give me the best advice. I feel confident in her ability

Apr 30, 2013



StarStarStarStarStar I would not change a thing — Tonya D.

I would not change a thing. Now I know why you and you team are leading the way in the Orlando/Seminole County industry, your customer service is impeccable.

Apr 29, 2013


Reply

It's our pleasure! Thank you for the wonderful words! We really appreciate your feedback and love having you as a patient!-Candice


StarStarStarStarNo Star I was in for a Slim Spa visit. I really miss Diane — Estelle Z.

I was in for a Slim Spa visit. I really miss Diane. Sara is very nice but Diane just had an energy level about her that seemed to motivate me.

Apr 28, 2013


Reply

Diane would love to continue to see you! We will be sure to make the front desk aware for your next visit. Thank you for the feedback! Have a great day!


StarStarStarStarStar The Very Best — Kim S.

Dr. Gross and his staff extend an exceptional examples of how medical care and services ought to be.

Apr 26, 2013


Reply

Thank you for the wonderful feedback! See you soon!-Candice


StarStarStarStarNo Star Follow through with patient — Donna M.

Follow through with patient to make sure they know what to do when they leave office regarding creams to apply, how often, etc. Eeven though we may have had procedure before, we forget the details.

Apr 22, 2013


Reply

We will be sure to focus more effort on follow up with patients after treatment. Your feedback is very important to us and we sincerely appreciate the information. We look forward to seeing you again soon!-Candice


StarStarStarStarStar I am always pleased with the services I receive — Ann R.

I am always pleased with the services I receive. Your spa services are not well known, so if I need/want spa services, I have to check your website to see what you offer. It works for me however.

Apr 13, 2013



StarStarStarStarStar Michelle was helpful, very qualified and made me feel confident this procedure would be beneficial — Lisa V.

Michelle was helpful, very qualified and made me feel confident this procedure would be beneficial. She told me I would be shocked the next day but in 48 hours I would be glad I did this. So happy she informed me because that is exactly what happened. I am thrilled and will use her again!

Apr 12, 2013



StarStarStarStarStar I really cannot think of anything that would improve upon the great service provided by Dr — Susan G.

I really cannot think of anything that would improve upon the great service provided by Dr. Gross and his staff.

Apr 10, 2013



StarStarStarStarNo Star I found the new team to be very aloof where as when Cindy was there she made you feel so welcome — Patricia F.

I found the new team to be very aloof where as when Cindy was there she made you feel so welcome. They had more to say to each other than to the client.

Apr 4, 2013


Reply

Thank you for your post. We value your feedback and want every patient to have a positive experience.We are committed to your care and your satisfaction.-Candice


StarStarStarStarStar The entire visit was excellent from beginning to end.  — Lisa P.

The entire visit was excellent from beginning to end.

Apr 3, 2013


Reply

Thank you for the positive feedback! We look forward to seeing you again in the near future.-Candice


StarStarStarStarNo Star Everything was great. Maybe the waiting time was a little long, but not a big deal — Daniela A.

Everything was great. Maybe the waiting time was a little long, but not a big deal. I really appreciate all the attention Dr. Gross and team provide to me :)

Mar 28, 2013


Reply

Thank you for your patience during your last visit to our office. We will try our best to ensure that you don't wait as long during your next visit.-Candice


StarStarStarStarStar Excellent — Melody C.

Everything about my visit was wonderful. I was greeted by the staff with both courtesy and professionalism. Candice andochelle explained all parts of my procedure in detail and were very accommodating to my numerous questions. They made me feel very comfortable. The staff followed up the next day to see how I was feeling. Would definitely recommend to others.

Mar 28, 2013


Reply

Thank you for your wonderful feedback! We look forward to seeing you again in the near future!-Candice


StarStarStarStarStar Loved the decor & the friendly staff...  — Jane H.

Loved the decor & the friendly staff...

Mar 27, 2013


Reply

Glad you enjoyed your visit! We look forward to seeing you again in the near future!-Candice


StarStarStarStarStar Visit — Kalpana D.

Very happy with my results and my experience

Mar 24, 2013


Reply

We are very glad to hear that you're happy with your results. See you soon.-Candice


StarStarStarStarStar Great visit — Megan K.

Everyone was very accommodating and helpful.

Mar 23, 2013


Reply

Thank you for the feedback! We look forward to seeing you again soon.-Candice


I love you guys! You always make me feel important and valued- like you really care about me as... — Linda H.

I love you guys! You always make me feel important and valued- like you really care about me as a person. Rather than just a client! Don't change anything. (Unless the price- ha ha). Then I could come more often!

Feb 1, 2013


Reply

Thank you for the great feedback Linda! We love our patients and we're glad to have you as part of our family. We look forward to seeing you again soon. -Candice


StarStarStarStarNo Star  — Daphne M.

Very impressed with the the plastic surgery center, spa, salon and all its amenities. Dr. Gross and his professional staff were a perfectly cohesive match - which further strengthened my confidence in the surgeons work, should I choose Dr. Gross. What disappointed me was their lack of follow-up when I requested an image that was not included iamonf the original group sent, yet on the quote sheet contained an unsolicited recommendation and price for it. This omission is not a very good reflection on what was an otherwise productive consultation.

Jan 10, 2013


Reply

We thank you for having the confidence in us. I believe that you have chosen a great facility and we will be happy to assist you with all your aesthetic goals. We apologize if you did not receive all the photo's please let us know which ones you are missing and we will be happy to get those over to you.--bblose


StarStarStarStarStar ... — Georgia Sue S.

Michelle, James and the entire team were great and thorough with my procedure. I am looking forward to my future visits.

Dec 23, 2012


Reply

So happy you had a great visit. We look forward to seeing your progress and hope to see you very soon. Happy Holidays!-Becky


StarStarStarStarStar Thank you for everything — Susan G.

Michelle and staff are awesome. Thank you.

Dec 23, 2012


Reply

Thanks! Michelle is wonderful and a great part of this team. We look forward to seeing you again! -Becky


StarStarStarStarStar excellent — Jenna P.

Great appointment all around

Dec 22, 2012


Reply

Glad you had a great appointment. We look forward to seeing you again.-Becky


StarStarStarStarStar Staff was wonderful and helpful.  — Lisa S.

Staff was wonderful and helpful.

Dec 20, 2012


Reply

Thank you! We look forward to seeing you agian. --Becky


StarStarStarStarNo Star Michelle was very helpful with questions and putting me at ease — Patricia S.

Michelle was very helpful with questions and putting me at ease. from the time i arrived until I was treated was almost an hour though.

Dec 20, 2012


Reply

Thank you for the feedback. We apologize for the long wait time and look forward to seeing you at your next visit.-candice


StarStarStarStarStar Good visit..surprised by the wait this time. — Jane D.

Good visit..surprised by the wait this time..don't like sitting in a room with door closed for 1/2 hour. Otherwise the visit was fine:)

Dec 16, 2012


Reply

We apologize for the long wait time. We always strive to stay on schedule and give patients the time that they deserve. We look forward to seeing you again in the future.-Candice


StarStarStarStarStar Everything is excellent ! — Mark D.

Everything is excellent !

Dec 14, 2012


Reply

Thanks! We truly love seeing you and I'm so happy you had a great experience. We look forward to seeing you soon!--Becky


StarStarStarStarStar Michelle is amazing and is dedicated to perfection. Her assistant, Cheryl, is simply wonderful — Salvina W.

Michelle is amazing and is dedicated to perfection. Her assistant, Cheryl, is simply wonderful. I will recommend your practice often!

Dec 10, 2012


Reply

Michelle and Cheryl make a great team! We would be honored to take care of any of your friends or family in need of our expertise! We look forward to seeing you again soon!-Candice


StarNo StarNo StarNo StarNo Star Primera was refered to me by a very good friend of my — Ivoneth G.

Primera was refered to me by a very good friend of my. I was getting ready to go to my regular place at Winter Parke to get my "touch up " Botox done. She isisted that I should try you guys. Yes I was greeted properly as I enter the place but after that I was left there and nobody ever came to say "Hi" or " Michelle is runing late" or "Would you like something to drink whyle you are waiting?" . At 4:35 the fronte Desk lady left without saing goodby. I was there alone. At about 4:40 pm someone came out and took some pictures and them put me in a room. I sat there and waited...at about 4:45 0r 4:50 I was walking iut the door when "Michelle" came in and I told her I was leaving.I waited too long without any explanation. She said that they overbook her and that the "people" had taken too long to do "all" of the paper work. I told her that I also had to do all of the paper work because I never received my online. She send mine to the wrong email. She ask What I needed to do and I said I

Dec 10, 2012


Reply

I certainly agree with you. Your should not have been left to wait for as long as you did. We sincerely appreciate you reaching out to let us know about your experience in our office. Please accept our apologies and know that our process will be improved by your input. We would be honored to see you again sometime. Thanks again.-Candice


StarStarStarStarStar As a reference, Jerry Stevens (who was very satisfied) I am very happy about the procedure,... — Dorothy E.

As a reference, Jerry Stevens (who was very satisfied) I am very happy about the procedure, needles stuck in me 80 times !!!!!

Dec 6, 2012


Reply

Thank you for your post. We're glad to hear that you're satisfied with your procedure. We look forward to seeing you again soon!-Candice


StarStarStarStarStar ALWAYS a pleasure to visit the office. — Ellen M.

ALWAYS a pleasure to visit the office.

Dec 5, 2012


Reply

It's always a pleasure to see you as well!We look forward to seeing you again next time.-Candice


StarStarNo StarNo StarNo Star My visit experience was good — Yvette V.

My visit experience was fine. I was advised that someone would call to follow-up with me in a couple of days and as of today I have not received a call. This is very dissapointing.

Dec 5, 2012


Reply

Thank you for your post. We value your feedback and would like to see you back for a follow up visit. We want every patient to have a positive experience.I am sorry for your experience and sincerely apologize for your trouble. We are committed to your care and your satisfaction.Thank you for giving us the opportunity to make things right for you.-Candice


StarStarStarNo StarNo Star I did not get a full consultation. the PA was rushing. i felt i got into a dead end. — Sandrina C.

I did not get a full consultation. the PA was rushing. i felt i got into a dead end.

Dec 1, 2012


Reply

I'm sorry that you felt rushed during your consultation. It is never our intention to make any patient feel rushed during your experience with us. Did you have any additional questions that you didn't get answered that I may be able to assist you with?-Candice


StarStarStarStarStar I would like to be given a food diary — Barbara H.

I would like to be given a food diary

Nov 30, 2012


Reply

Thank you for the feedback. We will place your recommendation under review.-Candice


StarStarStarNo StarNo Star When I got into the consult room, I was in there 10-15 minutes alone--then a second time I was... — Ginny K.

When I got into the consult room, I was in there 10-15 minutes alone--then a second time I was left alone for about 10 minutes. I read the testimonial book and looked at the photo album but it was mostly nose jobs and I was there for a face lift. You had a TV screen so it would be nicer to have a little slide show of facelifts, something with sound so it isn't all silent in there, since we are nervous enough sitting there.

Nov 23, 2012


Reply

Thank you for the feedback! We are constantly striving to ensure that we over exceed all patient expectations. We apologize that you felt nervous and will add a slide show to our consultation room experience. Thank you again and we look forward to seeing you again in future.-Candice


StarStarStarStarStar Becky and Michelle were both very professional and friendly.  — Christopher S.

Becky and Michelle were both very professional and friendly.

Nov 22, 2012


Reply

We're glad you had a positive experience! We look forward to seeing you again soon.-Candice


StarStarStarStarNo Star I was not pleased with the greeting I received when came in — Sanicia P.

I was not pleased with the greeting I received when I arrived. As I signed in, I said hello and got a response back. I proceeded to have a seat and then someone came up to the window and the team and this person has a lengthy personal conversation. After about a half hour wait, I proceeded to the window and gave the female team member my paperwork at which time she asked for my driver's lincense. Another female staff who was not at fhe front when I came in did acknowlegde me when she came to the front by askjng id I was being helped. At no other point was I acknowledged by the team that was out front. I felt ignored. However, once in the back, it was a very pleasant experience.

Nov 21, 2012


Reply

Mrs.Palmer let me be the first to be the one to apologize for your experience at our office. We strive daily to give our patients the best experience possible and I will be sure that this is address right away. We enjoyed seeing you and hope to further assist you.-- Becky


StarStarStarStarStar First visit — Geovanny C.

My first visit to Primera was just as I expected. I have met with James previously and meeting Dr. Gross was just an eye opening experience as he discuss in detail his findings of the examination and the proposed treatment plan for my surgery. Just like I do with my patients. Dr. Chico

Nov 17, 2012


Reply

Thank you Dr. Chico. We appreciate your feedback and look forward to seeing you again in the near future!-Candice


StarStarStarStarStar It would be really nice if you can reduce the wait time — Marie G.

It would be really nice if you can reduce the wait time

Nov 15, 2012


Reply

Thank you for your input. We look forward to seeing you next time.--Becky


StarStarStarStarStar  — Lorraine M.

please do not use my name in this review

Nov 13, 2012



StarStarStarStarNo Star I did not have the opportunity for a consultation on other services.  — John T.

I did not have the opportunity for a consultation on other services.

Nov 11, 2012


Reply

We apologize if you didn't have that opportunity. We are her to answer any questions you may have and are willing to send any information via e-mail to you on anything we can recommend. Please contact us @ 407-333-3040--Becky


StarStarStarStarStar Thank you, Diane !!! .....and helper (for holding the ice :-)I'm sorry I do not know her name — Connie R.

Thank you, Diane !!! .....and helper (for holding the ice :-) I'm sorry I do not know her name. I did not ask, but I will next time.

Nov 8, 2012


Reply

You're very welcome! The assistant's name is Cheryl. Thank you for the feedback. We look forward to seeing you soon.-Candice


StarStarStarStarStar Too soon for me to comment on these things since I have not been involved yet or received any... — Nelda P.

Too soon for me to comment on these things since I have not been involved yet or received any treatment.

Nov 7, 2012


Reply

We look forward to taking great care of you. Have a great weekend.-Candice


StarStarStarNo StarNo Star The computer imaging screen shots(before and after)seemed to take along time to produce leaving me... — Sarah S.

The computer imaging screen shots(before and after)seemed to take along time to produce leaving me with some uncertainty. The consultation cost of $150, compared to others, is high and should be included in the overall cost of the procedure if the customer decides to use your facility. My Results will determine if I refer your practice to friends.

Nov 3, 2012


Reply

Thank you for the feedback. We will take your recommendations into consideration.-Candice


StarStarStarStarStar Whenever I visit the spa or the office, I am welcomed and well cared for — Desiree J.

Whenever I visit the spa or the office, I am welcomed and well cared for. I'd like to see a noninvasive body fat melting procedure. Thank you for providing friendly and trustworthy services.

Nov 1, 2012


Reply

We always love it when you come in Desiree! See you soon.-Candice


StarStarStarStarStar The experience was pleasant, and pressure free, which is appreciated — Rebecca W.

The experience was pleasant, and pressure free, which is appreciated. I look forward to having my procedures done in the near future.

Nov 1, 2012


Reply

We're glad you feel that way. Welcome to our family! We look forward to seeing you at your next visit.-Candice


StarStarStarStarNo Star I don't understand question #2. ". — Margaret T.

I don't understand question #2. "..to be seated"? To be taken back to an exam room or to sign in and be seated in the reception area?

Nov 1, 2012


Reply

To be taken back to the treatment room and treated. Sorry for the confusion. Your feedback is very important to us and we look forward to seeing you again soon!-Candice


StarStarStarStarStar I love the Botox results already. Diane was wonderful. — Sam C.

I love the Botox results already. Diane was wonderful.

Oct 31, 2012


Reply

Thank you for the positive feedback! We look forward to seeing you at your next visit!-Candice


StarStarStarStarStar My experience at Primera is always pleasant and professional. I am so pleased with my results — Sandi A.

My experience at Primera is always pleasant and professional. I am so pleased with my results. Michelle, Candice, Sheryl and Cindy are always fantastic.

Oct 31, 2012


Reply

Thank you Sandi! We always love seeing you!-Candice


StarStarStarStarStar Great environment, thank you — Michael E.

Great environment, thank you

Oct 30, 2012



StarStarStarStarStar Everyone was very friendly and helpful. — Josh A.

Everyone was very friendly and helpful.

Oct 28, 2012


Reply

Thank you! hope to see you soon.--becky


StarStarStarStarStar I am very pleased with my experience at Primera. — Cynthia T.

I am very pleased with my experience at Primera.

Oct 27, 2012


Reply

We enjoyed meeting you and hope to see you soon.--Becky


StarStarStarStarStar When a customer pays for a product @ a "special product" discount night,I believe the current... — Susan B.

When a customer pays for a product @ a "special product" discount night,I believe the current arrangement is to have the product injected within a 30 day period, if not done on the date of purchase. I believe there should be some flexibility regarding this rule. I feel the customer should be encouraged to have the injection @ the time of purchase or set up the injection appt within 30 days, however, the office would work w/ the customer to schedule past the 30 day limit as needed w/o the loss of discount penalty.

Oct 27, 2012


Reply

Thank you for your response, your recommendation will be placed under review.-Candice


StarStarStarStarStar Excellent — Mary L.

Excellent staff, professional environment.

Oct 26, 2012


Reply

Thank you for the positive feedback! We are honored to have you as our patient. See you soon.-Candice


StarStarStarStarStar Debbie is great!! Listens to me! — Amy W.

Debbie is great!! Listens to me!

Oct 25, 2012


Reply

We're glad you had a good experience! See you again soon!-Candice


StarStarStarStarStar My visit exceeded my expectations. The staff was the best and Dr — Renae F.

My visit exceeded my expectations. The staff was the best and Dr. Gross is knowledgeable and friendly. He instills complete confidence in the patient and puts them at ease. TEN TEN TEN :)

Oct 25, 2012


Reply

Thank you for your kind words. We look forward to seeing you again!--Becky


StarStarStarStarStar Debbie and Sandra are at the top of their game — Donna D.

Debbie and Sandra are at the top of their game. Both of them are excellent and the field they have chosen.

Oct 22, 2012


Reply

Thank you Donna! We will be sure to share this information with them.It's great to have patients like you!-Candice


StarStarStarStarStar Excellent service — Diane M.

Everyone was friendly and helpful. I can't wait to go back!

Oct 21, 2012


Reply

Thank you Diane! We can't wait to see you back.Thanks for the feedback!-Candice


StarStarStarStarStar My stylist, Kristy, was amazing as usual!! Never fails to impress me with her skills! — Jessica F.

My stylist, Kristy, was amazing as usual!! Never fails to impress me with her skills!

Oct 20, 2012


Reply

We will be sure to share your great feedback with Kristy! Thank you for the response!-Candice


StarStarStarStarStar Diane  — Stephen B.

Great people working well with me

Oct 15, 2012


Reply

We enjoy working with you Stephen! Thanks for the feedback.-Candice


StarStarStarStarStar Everyone made me feel very comfortable. Your staff is freindly and knowledgeable — Robin H.

Everyone made me feel very comfortable. Your staff is freindly and knowledgeable. Can't wait for my treatment.

Oct 11, 2012


Reply

Thank you so much. We look forward to seeing you too!--Becky


StarStarStarStarStar Very Educational Experience — Susan K.

Very Educational Experience, Dr. Gross and team explained everything and answered all of my questions so that I can make informed decisions. Facility is a very nice and inviting environment.

Oct 11, 2012


Reply

I was nice to meet you. If there is ever anything we can do for you please call.--Becky


StarStarStarStarStar Excellent service is an understatemet :) I loved everything at the Salon — Claudia M.

Excellent service is an understatemet :) I loved everything at the Salon. Thank you so so very much Kristy you are an Amazing and Charimatic Person, so Professional and Knowledgeable. See everybody soon... THANKS!!!! :) Claudia Mallick

Oct 11, 2012


Reply

Thank you so much! We do strive to give the service our clients deserve. We can't wait to serve you again!--becky


StarStarStarStarStar Dr Gross Office Review — Ann T.

I've been completely satisfied with my results and the care I received from Dr. Gross and his staff.

Oct 10, 2012


Reply

Wonderful to hear that you are happy. We look forward to seeing you again.


StarStarStarStarStar Excellent Service — Tonya D.

Your team was courteous and kind from the time I arrived until I left. One of your team even called me a few days later to make sure I was fine and to see if I had any questions. Customer service goes a very long way in my book. I am truly impressed and will be back.

Oct 8, 2012


Reply

Thank you so much for your kind words. We look forward to seeing you soon.--becky b


StarStarStarStarStar I am very happy with how I am treated and taken care of at Primera — Karen L.

I am very happy with how I am treated and taken care of at Primera. Diane Gray is top notch and I am very satisfied.

Oct 8, 2012


Reply

Thank you Karen! Diane has been a great addition to our team.--bblose


StarStarStarStarStar The Best — Denise G.

Experience is always good

Oct 7, 2012


Reply

Thank you. We love our Very experienced team!


StarStarStarStarStar Excellent & very Professional — James G.

Excellent & very Professional

Oct 7, 2012


Reply

Thank you so much for your kind words.--Becky


StarStarStarStarStar I love coming to your office — Julie M.

I love coming to your office. Your team is so kind, helpful, and the quality of care is superior!!! I'm so lucky to have such a fabulous place so close to my home!!! Thank you, thank you!!

Oct 7, 2012


Reply

No thank you for being such a wonderful patient! We look forward to always seeing you! --Becky B


StarStarStarStarStar This salon came highly recommended by a patron and she did not over embellish a bit — Angel B.

This salon came highly recommended by a patron and she did not over embellish a bit. The EXPIRIENCE was great, the service was awesome and the stylist was absolutely friendly and warm. Kristy Schanel did a really good job! I booked my next appointment immediately.

Oct 6, 2012


Reply

Thank you so much. We do have a wonderful bunch in our salon and we look forward to serving you on anything you may need. --Becky


StarStarStarStarStar Awesome staff and good cookies — Michael E.

Awesome staff and good cookies

Oct 5, 2012


Reply

Thanks Mike! You're awesome too!


StarStarStarStarNo Star Staff should request client to review current personal in formation and update, if necessary — Diana S.

Staff should request client to review current personal in formation and update, if necessary. Definitely, go over meds, curent illnesses, etc. That was not done for my visit. It was very nice to receive a call from Jill the next day checking up on my visit. Michelle was very pleasant and professional.

Oct 5, 2012


Reply

This has been addressed and we hope to see you soon.--becky


StarStarStarStarStar Great visit  — Maryann S.

Everything about my procedure went well. Michelle answered my questions and made me very comfortable.

Sep 30, 2012


Reply

It was great seeing you. Please let us know if we can do anything else for you Maryann.--Becky


StarStarStarStarStar Better name brand for skin care — Beth S.

Better name brand for skin care

Sep 24, 2012



StarStarStarStarStar Everything amazing. Clean , efficient,professional, friendly, caring. Every aspect  — Madison R.

Everything amazing. Clean , efficient,professional, friendly, caring. Every aspect has been considered and carefully crafted, from the staff to services performed.

Sep 22, 2012


Reply

Thank you for the great comment! We look forward to seeing you again soon.-Candice


StarStarStarStarNo Star Everyone was so friendly and the doctor spent way more time with me the I expected making sure I... — Kevin P.

Everyone was so friendly and the doctor spent way more time with me the I expected making sure I got all my questions answered.

Sep 22, 2012


Reply

We're glad you enjoyed your consultation and we look forward to taking great care of you.-Candice


StarStarStarStarNo Star DR GROSS TOLD ME ABOUT A POINT SYSTEM. I FORGOT TO ASK ABOUT IT WHEN I CHECKED OUT — Karen R.

DR GROSS TOLD ME ABOUT A POINT SYSTEM. I FORGOT TO ASK ABOUT IT WHEN I CHECKED OUT. THIS IS THE FIRST TIME I HEARD ABOUT IT. WOULD LIKE SOME MORE INFORMATION. THANK YOU

Sep 20, 2012


Reply

Karen, we will be sure to get you the information. I will have one of our staff members contact you about this.-Candice


StarStarStarStarNo Star The visit went very well - like usual — Rich C.

The visit went very well - like usual. I have become spoiled because I've never waited past my appointment time to be "called in". However, I arrived about 20 minutes early as I traveled from Tampa; and then, waited about 15 minutes beyond my appt time. I also waited for about 20 minutes in the exam room after getting my picture taken. Despite the wait, I was not upset in the least bit - just a bit surprised. Overall: usual VIP treatment...the staff was courteous and friendly (they remember and ask about things in your life). As usual, Dr. Gross was friendly, informative, and patient...he does not appear to rush the visit and dash after two minutes like the average doctor.

Sep 18, 2012


Reply

Thank you for the comment. We try our best to keep on schedule and we're sorry that you had to wait longer than normal at your last visit. We will be sure to make a better effort at your next visit. See you soon.-Candice


StarStarStarStarStar I am very happy with the services and care and would recommend Primera very highly. — Paula V.

I am very happy with the services and care and would recommend Primera very highly.

Sep 18, 2012


Reply

Thank you Paula and we love having you as our patient! See you soon.-Candice


StarStarStarStarStar Diane did my Dysport injections, and she is awesome — Jill W.

Diane did my Dysport injections, and she is awesome. I told her about concerns that I have, and she gave me suggestions for procedures to consider for future visits, without being pushy. She was very sweet, personable and made me feel very comfortable. Thanks!

Sep 16, 2012


Reply

Diane does a great job with Dysport. We're honored to take care of you and hope to see you again soon.-Candice


StarStarStarStarStar I think your staff is wonderful and Michelle is awesome! — Erin D.

I think your staff is wonderful and Michelle is awesome!

Sep 15, 2012


Reply

Thank you! We're glad you had a good experience! See you soon.-Candice


StarStarStarStarStar Debbie did a great job. I will come back. — Carol O.

Debbie did a great job. I will come back.

Sep 13, 2012


Reply

We are glad you enjoyed your service and look forward to seeing you again in the near future.-Candice


StarStarStarNo StarNo Star Juvederm price is higher than anyone else in the area — Diane L.

Juvederm price is higher than anyone else in the area. PA did not inject filler in the area where I had told her I had a big concern. I have had better results at other places.

Sep 12, 2012


Reply

Hi Diane, I'm sorry we failed to meet your expectations. It's always our number one goal to provide a top notch services and the best results possible. Thank you for letting us know about your concerns. One of our staff will be contacting you shortly.-Candice


StarStarStarStarStar Excellent place for all of my facial woes! — Dana S.

Although I am an hour from the office. I would not trust my face to anyone but Michelle. She is so careful and was highly recommended. She really takes her time with me and makes sure I am completely happy. Thanks!!

Sep 10, 2012


Reply

Dana, we really appreciate your confidence and commitment to our practice! We look forward to taking care of you for years to come.-Candice


StarStarStarStarStar a+ — Robin B.

Excellent service all around

Sep 10, 2012


Reply

Thank you Robin!!


StarStarStarStarNo Star beautiful clean office with lots of amenitites — Aimee D.

beautiful clean office with lots of amenitites. Dr was personable and managed my expectations of the surgery. One thing I would've liked is to have had a photo of me smiling to really show my dislike for the tip of my nose. All in all, it was a good visit.

Sep 9, 2012


Reply

We are glad to hear you enjoyed our visit. We look forward to helping you achieve your aesthetic goals. Please call our office should you have any additional questions or concerns.-Candice


StarStarStarStarStar It was very pleasant. Michele and Diane work very diligently to produce the best results — Joann B.

It was very pleasant. Michele and Diane work very diligently to produce the best results. Thank you

Sep 9, 2012


Reply

We are glad you had a great experience and we look forward to seeing you again soon.-Candice


StarStarStarStarStar The staff is very friendly. The appointment went very well and Dr — Daria R.

The staff is very friendly. The appointment went very well and Dr. Gross was reassuring and made me feel very comfortable and at ease about the upcoming surgery. He was patient and listened to all my concerns.

Sep 9, 2012


Reply

Thank you! We look forward to taking great care of you.-Candice


The service, atmosphere and staff were great!I definitely would come back. — Judy D.

The service, atmosphere and staff were great! I definitely would come back.

Sep 9, 2012


Reply

Thank you so much for your kind words. We look forward to seeing you again! Becky B


StarStarStarStarNo Star It would be nice to have the staff make suggestions as how to improve your look etc Or talk about... — Diane W.

It would be nice to have the staff make suggestions as how to improve your look etc Or talk about the new procedures that are available.

Sep 4, 2012


Reply

We are here to answer any questions you may have. Please feel free to call the office and we would be happy to give you any suggestions on your skin care or any procedures that my benefit you. Becky


StarStarStarStarStar I was given a last minute appointment - I find Michelle to be very accomodating and professional. — Michelle C.

I was given a last minute appointment - I find Michelle to be very accomodating and professional.

Sep 3, 2012


Reply

Thank you for your nice comment! We love Michelle too and we look forward to seeing you in the near future.-Candice


StarStarStarStarStar My first time visit was great, very comfortable, peace was in the building. — Beverly D.

My first time visit was great, very comfortable, peace was in the building.

Aug 30, 2012


Reply

So happy to hear that you had a great experience. We look forward to seeing you in the future!--Becky


StarStarNo StarNo StarNo Star My daughter wanted just a few units of Botox in her forehead, which we made clear to the P.A — Kris K.

My daughter wanted just a few units of Botox in her forehead, which we made clear to the P.A. We were shocked when we received the bill upon checking out. She had been given 15 units when we had asked for 4 or 5, just a touch. Fifteen units was not in the budget! It would be helpful to know upfront how many units will actually be injected.

Aug 30, 2012


Reply

We apologize for the communication error. We will be sure to communicated more clearly the next time.--Becky


StarStarStarStarStar The best compliment I can give is that you make me feel like family, every time I come there! You... — Ellen C.

The best compliment I can give is that you make me feel like family, every time I come there! You truly seem to care which helps alleviate any nervousness. Thank you all for your special care! Ellen Cuddy

Aug 28, 2012


Reply

Thanks we're glad to hear we put you at ease and honored to have you as our patient! See you soon.-Candice


StarStarStarStarStar Everyone treats me like family at the office — Kathleen T.

Everyone treats me like family at the office. Your team is great! Always a pick me up to come in and Michelle always provides excellent service, very informative and I love coming to Primera! Besides making me look better, I feel better emotionally and mentally and beauty is from inside out~great staff~!

Aug 28, 2012


Reply

Thank you for the great feedback! We're honored to have you as a patient and look forward to seeing you again soon!-Candice


StarStarStarStarStar Everything went really well. There is nothing I would change. Dr — Dianne P.

Everything went really well. There is nothing I would change. Dr. Gross was very informative, patient and professional. Made me feel very comfortable.

Aug 28, 2012


Reply

We are glad you felt comfortable and we look forward to seeing you again soon!-Candice


StarStarStarStarStar Rhinoplasty Consultation — Jennifer M.

It's been 48 hours and I'm still waiting for the computer imaging photos. Thank you.

Aug 23, 2012


Reply

We apologize for the delay. Our email system has been down. I will be sure to have them sent to you again today.


StarStarStarStarStar I have had a lot of professional massage treatments, but Sandra was by far the best massage I have... — Sherie J.

I have had a lot of professional massage treatments, but Sandra was by far the best massage I have ever had!!! She is outstanding! I hope she stays at Primera! I also hope to see more $45.00 coupons.

Aug 21, 2012



StarStarStarStarStar You have a very professional, well-run office and great staff. Dr — Edward G.

You have a very professional, well-run office and great staff. Dr. Gross was very knowledgeable and he listened to all my nose concerns. The computer session was amazing and I am planning my nose surgery with Dr. Gross!

Aug 20, 2012



StarStarStarStarNo Star A little concerned that my last juvederm didn't fit properly in my face — Michele E.

A little concerned that my last juvederm didn't fit properly in my face. I have always had good results there, so not sure why the product didn't do well this time

Aug 18, 2012



StarStarStarStarStar I enjoyed my treatment and look forward to keeping up to date with anything new that Primera is... — Lee G.

I enjoyed my treatment and look forward to keeping up to date with anything new that Primera is offering. Thank You

Aug 15, 2012


Reply

We're glad that you enjoyed your treatment. We will keep you up to date with anything new happening at our facility. See you soon.-Candice


StarStarStarStarStar My visit was absolutely wonderful! I had a bad experience a couple of years ago with a different... — Chynna T.

My visit was absolutely wonderful! I had a bad experience a couple of years ago with a different plastic surgeon, so I feared getting revision rhinoplasty. Thanks to Dr. Gross and his staff I am confident about my surgery, which I will be getting in a couple of months.

Aug 14, 2012


Reply

Thank you for the wonderful review Chynna! We really enjoyed meeting with you and look forward to helping you with your revision Rhinoplasty. See you soon!-Candice


StarStarStarStarStar Dr. G was very thorough and addressed my concerns clearly. I can't wait to have hm wotk on me.  — Jay C.

Dr. G was very thorough and addressed my concerns clearly. I can't wait to have hm wotk on me.

Aug 13, 2012


Reply

Thank you for the positive feedback. We look forward to taking care of you.-Candice


StarStarStarStarStar It has been a joy working with doctor gross and his staff. — Michelle J.

It has been a joy working with doctor gross and his staff.

Aug 13, 2012


Reply

Thank you Michelle! It has been a pleasure working with you as well. Have a good day.-Candice


StarStarStarStarStar Warm, welcoming staff and Dr. — Cheryl C.

I felt very comfortable with the whole staff and was also made to feel very welcome both by the staff and Dr. Gross. Very nice office.

Aug 12, 2012


Reply

We're very glad that you felt comfortable with both the staff and Dr. Gross. It's our number one priority to make you feel right at home. We look forward to seeing you again soon.-Candice


StarStarStarStarStar Everyone was great. Very Professional!!!! — Joyce D.

Everyone was great. Very Professional!!!!

Aug 12, 2012


Reply

Thank you for your review. We look forward to see you soon!-Candice


StarStarStarStarStar Debbie Safra is very knowledgeable and I really want to switch to this salon now. — Nathalie C.

Debbie Safra is very knowledgeable and I really want to switch to this salon now. The skin products that she advices me are really great as well.

Aug 11, 2012


Reply

Glad you enjoyed your appointment with Debbie. We would love to take care of your hair needs as well. Just let us know and we'll be glad to get an appointment arranged for you. See you soon.-Candice


StarStarStarStarStar I felt comfortable and well welcome. Thanks! — Ana S.

I felt comfortable and well welcome. Thanks!

Aug 8, 2012


Reply

Thank you for your kind words. We hope to see you soon!


StarStarStarStarStar Although I was, in small words, scared to death - Michelle made me feel very comfortable and at... — Ivana C.

Although I was, in small words, scared to death - Michelle made me feel very comfortable and at ease. She was obviously very knowledgeable and answered all the questions I had about the procedure and the healing. She was also very gentle and meticulous while injecting the hyaluronidase and closed the session with explaining what I should expect over the following few days. I am very pleased with my experience and will definitely recommend the Primera services to everyone. I am also considering further consultation with Dr. Gross regarding rhinoplasty over the next couple of months... Thank you for making me feel at ease during all my previous appointments! Also, both Cheryl and Cindy were very informative and pleasant!

Aug 7, 2012



StarStarStarStarStar Visit was great! Dr. Gross knows what he is doing! — Sarina J.

Visit was great! Dr. Gross knows what he is doing!

Aug 6, 2012



StarStarStarStarNo Star Numbing gel instead of ice when getting Botox & fillers  — Gina M.

Numbing gel instead of ice when getting Botox & fillers B

Aug 1, 2012


Reply

We have both options here in the office. We are happy to use either at your next visit. See you soon. Becky


StarStarStarStarStar I thought it was perfect the way it is. Thank you! — Lisa C.

I thought it was perfect the way it is. I will know even more after my revision surgery! Thank you!

Jul 30, 2012


Reply

We look forward to taking care of you! It was a pleasure meeting with you last week. See you soon!-Candice


StarNo StarNo StarNo StarNo Star No stars — Margaret K.

I came all the way from Clermont. The traffic was awful and stressful but your staff was welcoming. I am a new patient, my name is Margaret Kreimier and I had the 4:00 appointment on Friday. I WAS HAPPY that you fit me in as I made the appointment that day. I am weeping as I write this. This was a big deal to me. I had to wait since 2010 to get anything done and I am shattered and disillusioned by the results of my visit. And if I could I would NOT leave the house until this heals. I did not tell anyone at work about this, although everyone, including patients, asked what happened. I only one friend because I feel so violated I can’t bear comments and jeers on top of this. I don’t bruise easily but I am black and blue. My lips are lumpy and uneven. I mean REALLY UNEVEN. My mouth turns down and looks sad even when I try to smile. I’m going to need help from a Doctor to fix this and quite frankly, we can’t afford it. I don’t want to get Tracy in trouble as I really do believe she did her best on me. I know people have bad days. But I have continuing educations hours this weekend (for my Opticianry license) and I’m ashamed to show up looking like I do. And we are leaving for vacation after that, another thing I would reschedule if I could. Now my tears are coming out of my eyes and nose too. I won’t be in any pictures. I don't want ANY memories of what happened to me. And finally, on a different note, I was also told that my haircut would be 22 (or 22.50, something like that, I was going to get the special rate.) Anyway, your people are very nice and I trusted that the bill would be correct. I usually check to make sure but I really did trust all of you. Later, when I checked, I was billed for $50.00 for the haircut.

Jul 29, 2012



StarStarStarStarNo Star Nice visit ...I liked the Botox/Blowout special! — Debby C.

Nice visit ...I liked the Botox/Blowout special!

Jul 29, 2012


Reply

Thank you for the positive feedback Debby. We're glad you enjoyed our event and look forward to seeing you in the future.-Candice


StarStarStarStarStar Every thing about the visit was exceptional — Richard P.

Every thing about the visit was exceptional. I received "after" photo's from James and asked if he could send "before" photos. Haven't received them.

Jul 29, 2012


Reply

I will be sure to pass this message to James.--becky


StarStarStarStarStar I really like my visit, I had to take my grandson with me and it seems there was no problem with... — Luz P.

I really like my visit, I had to take my grandson with me and it seems there was no problem with anyone there.

Jul 28, 2012



StarStarStarStarNo Star Debbie is great! — Astrid L.

The best pedicure that I've ever had!

Jul 25, 2012


Reply

So glad to hear you had a great experience.


StarStarStarStarNo Star I always come away happy! — Holly M.

Michelle is terrific to work with. She works hard to not only address the patient's concerns but to also do what looks best.

Jul 21, 2012


Reply

Thank you for your positive feedback! It is always our pleasure to take care of you and we look forward to seeing you next time-Thanks-Candice


StarStarStarStarNo Star no hair removal services — Gabriela K.

i understand the hair removal laser was sold to ideal image. that was one of the services i was hoping to receive at primera. other than that my experience was wonderful. the other facial treatment was fine - im currently awaiting results.

Jul 21, 2012


Reply

I'm sorry that we no longer offer laser hair removal at our facility. If you would like the name and phone number of the person that we deal directly with at Ideal Image, I would be happy to provide that for you. Sorry for any trouble that we may have caused and we look forward to taking care of you and your skin in the near future.-Candice


StarStarStarStarStar What you are about to read is my 100% honest opinion — Clay M.

What you are about to read is my 100% honest opinion. I really do look forward to my visits at your office. I look forward to seeing all the beautiful faces, bright smiles, warm welcomes, and the phenomenal service I receive from every member of your staff I have the pleasure of coming in contact with. I mostly see Diane (since I'm doing Slim Spa) and the other employee I see a lot of is Maren. Not only are the two of these ladies outstanding an absolute pleasure to deal with and be around, but your entire staff is without a doubt TOP NOTCH! I'm a delivery driver and deal with plenty of staff members at different facilities. I wish I had your staff members at every one of my stops. That would make coming to work just as joyful as it is visiting your establishment. I hope you can see my sincerity in the brief and honest review. You truly have a great business and keep up the excellent work. If my previous visits are any indication as to what my future ones will be like, I look forward to coming in!! Please tell your staff to keep up the great work they are doing day in and day out :)

Jul 20, 2012


Reply

Thank you so much for your very kind words. We love having Diane and Maren on our team here at Primera. You are a wonderful patient and we love seeing your progress every week! Keep up the good work and we will see you very soon. Becky B


StarStarStarStarStar Stellar Experience — Megan F.

I had a great visit with Diane and Michelle! They are very knowledgeable and took the time with me to explain the procedure before and even during the process so that I would know what to expect. The office atmosphere was relaxed and comforting and that eased my nerves. I would definitely not hesitate in recommending Primera to my friends and family!

Jul 13, 2012


Reply

Thank you so much for your kind words. We are always here if you need anything else and we can't wait to see you again. Becky


StarStarStarStarStar Slim Spa visit — Christi C.

Slim Spa girls are the best!

Jul 9, 2012


Reply

They are and we love all of them!


StarStarStarStarStar Service here is amazing. They went above and beyond during my year there.  — Michelle P.

Service here is amazing. They went above and beyond during my year there.

Jul 7, 2012


Reply

Thank you so much Michelle for your kind words. We wish you the best and please let us know if you ever need anything. Becky


StarStarStarStarStar As always was a great experience — Ann M.

As always was a great experience. Staff is always so professional but friendly and willing to discuss my questions in detail. I am researching the Ultherapy mentioned during my visit since I am not a canidate for surgery.

Jul 7, 2012


Reply

Thank you Ann. WE hope to be able to help you with the Ultera treatment. This will become available starting August 1, 2012. Please call to book if you are interested. Becky


StarStarStarStarStar Michelle is a sweetheart and made me look 5 years younger! — Audrey S.

Michelle is a sweetheart and made me look 5 years younger!

Jul 6, 2012



StarStarStarNo StarNo Star Had a GREAT deal of brusing all over this time...and found this procedure painful. Sorry  — Linda L.

Had a GREAT deal of brusing all over this time...and found this procedure painful. Sorry

Jun 28, 2012


Reply

Sorry to hear that you had a painful experience. We do offer arinca in the office to help with bruising if in the future you have more treatments.


StarStarStarStarStar Excellent experience! — Eva R.

Looking forward to coming back...

Jun 27, 2012


Reply

Thanks and we look forward to seeing you again! Becky


StarStarStarStarStar Actually , I wouldn't change anything about your office  — Courtney B.

Actually , I wouldn't change anything about your office . I already started bragging to my friends about how nice & friendly the staff & the building is over at Primera . I'm very excited to come back for my procedure !

Jun 23, 2012


Reply

Thank you Courtney! We're very honored that you have started bragging to your friends. We look forward to seeing you again soon!-Candice


StarStarStarStarStar I love it here. Can't wait to go back — Katja G.

I love it here. Can't wait to go back

Jun 20, 2012



StarStarStarNo StarNo Star I quess it was a misunderstanding since I was never asked who I wanted to see... — Eva R.

I quess it was a misunderstanding since I was never asked who I wanted to see....My visit was more for the DR.but they sent me to a cosmetology.....

Jun 20, 2012


Reply

I apologize for any confusion. We are happy to help you in any way you need. Please call our office @ 407-333-3040. Becky


StarStarNo StarNo StarNo Star I was extremely disappointed. The main reason I had come was to fix my torn ear lobe — Jane S.

I was extremely disappointed. The main reason I had come was to fix my torn ear lobe. When I asked how much it was to fix a torn ear lobe I was quoted $50 but the consult fee of $150. So a total of $200. This was within the range I had found on the internet of %250-$500. Imagine my surprise when the earlobe surgey quote alone was for $700 plus the$50 for redoing the piercing after correction. I feel I was really mislead in regard to this particular surgery. I thought my ear was going to be fixed and instead I have paid $150 and still don't have my ear fixed. While I would like to have the other surgeries we talked about I am very hesitant becase I feel very mislead by the quote I receieved on the phone.

Jun 18, 2012


Reply

We apologize for any lack of communication you may have gotten on the cost of our earlobe repairs. We normally do not do these repairs without it being done with another surgical case. It is never our intention to miss quote any of our patients and we apologize that you were unhappy. Our cost for that repair starts at $650. We do hope to be able to work with you in the future so please feel free to contact us anytime. Becky


StarStarStarStarStar Excellent — Rebecca B.

Excellent care and service. I would go back (and I have!).

Jun 17, 2012


Reply

Thank you so much for your kind words! We look forward to seeing you agian.


StarStarStarStarStar Visit to Primera Plastic Surgery — Jerrold S.

Everyone was friendly and very helpful, particuarly Candice, James and Dr. Gross. Photos were taken and all the procedures were explained in detail by Dr. Gross. James then went over detailing all costs and follow ups. I learned quite a lot about facial plastic surgery. Everyone was professional. Absolutely no pressure on having any procedures done or not. My intention is to have some of the procedures done in the near future by Dr. Gross.

Jun 14, 2012


Reply

Thank you for your positive feedback. It was our pleasure to help you and we look forward to seeing you in the near future.-Candice


StarStarStarStarStar I come in every 3-4 months and receive a 10% discount for that program. (Botox, etc — Karen H.

I come in every 3-4 months and receive a 10% discount for that program. (Botox, etc.) When I made my next appt. I was told I could not cancel or even change the time without forfeiting the discount. I never knew that. I really feel that is unfair. Situations and life's issues come up, so to be penalized does not seem right. I have been a loyal client for over 3 years and have rarely, if ever changed my appt.

Jun 13, 2012


Reply

I understand that there are things in life that come up. The program was designed for patients who keep all there appts.We know that you are a very loyal patient and we enjoy having you here, we will be happy to accommodate you if ever such situations happen. your file is marked to give 10% off for VIP so don't feel like you have lost that...it's yours and you have earned it! :-) Becky


StarStarStarStarStar Diane was wonderful! She was so friendly and helpful — Danielle G.

Diane was wonderful! She was so friendly and helpful. I would refer anyone who is willing to make a change in their lifestyle to Primera.

Jun 12, 2012


Reply

Thank you so much! Diane has been a great addition to our Primera Family and we look forward to helping you in anyway we can.


StarStarStarStarStar Nothing needs to be changed service is above and beyond. — Maureen R.

Nothing needs to be changed service is above and beyond.

Jun 11, 2012


Reply

Thank you for your kind words! We hope to see you again soon.


StarStarStarStarStar I truly felt like I got VIP treatment — Dawn B.

I truly felt like I got VIP treatment. Frankly the experience made it very easy for me to choose this office for my elective surgery.

Jun 9, 2012


Reply

We're honored that you are proceeding with surgery at our facility. We will take great care of you and look forward to seeing you again soon.


StarStarStarStarStar No changes at this time...The staff is great. Thank you so much. — Lisa S.

No changes at this time...The staff is great. Thank you so much.

Jun 9, 2012


Reply

Thank you for the feedback. We look forward to seeing you again soon.


StarStarStarStarStar Everyone was extremely helpful and very friendly — Erin A.

Everyone was extremely helpful and very friendly. I've already recommended coming here to friends and will continue to do so. :)

Jun 6, 2012


Reply

Thank you Erin! It was really nice to meet you and Congrats again on your engagement! Becky


I was very pleased with my one month follow up visit — Lynn T.

I was very pleased with my one month follow up visit. Dr Gross took the time to do a thorough exam of my nose and answered all my questions. I did not feel rushed and I appreciated that what I thought about the results mattered, which by the way I love! I can't think of anything I would want to change about my visit, it was a pleasant experience!

Jun 4, 2012


Reply

Thank you for your kind words. The Primera Family looks forward to assisting you every step of the way in your healing. Please do not hesitate to call us for anything. Becky


StarStarStarStarStar Every one made me feel very special and important! — Linda H.

Every one made me feel very special and important!

Jun 4, 2012


Reply

It's because you are! :-)


StarStarStarStarStar Depends on what they are having completed. But yes if for the same procedure — Rhonda P.

Depends on what they are having completed. But yes if for the same procedure. I really love the results.

Jun 4, 2012


Reply

Thank you for the feedback. We hope to see you again soon.


StarStarStarStarStar excellant — Rhona R.

Debbie's facial was wonderful as always

Jun 4, 2012


Reply

Thank you for the positive feedback. We love Debbie too...she is great!!


StarStarStarStarStar Wonderful visit. I would not make any changes. Very professional, friendly,and warm staff — Maria F.

Wonderful visit. I would not make any changes. Very professional, friendly,and warm staff. Great doctor, very experienced and great at communicating. All made me feel very comfortable. Very impressed with office.

Jun 2, 2012


Reply

We are very honored to hear that you enjoyed your visit. Please let us know if you have any questions. We look forward to seeing you again soon.


StarStarStarNo StarNo Star My appointment was at 2:15 and waited an hour before seeing the PA, not very happy about that as I... — Susie B.

My appointment was at 2:15 and waited an hour before seeing the PA, not very happy about that as I am extremely busy at work (as most people are).

May 29, 2012


Reply

We are sorry that Michelle was running late for your appointment. We make every effort to ensure that all appointments are seen on time. We sincerely apologize as we do understand that everyone's time is extremely valuable.


StarStarStarStarStar I did not understand what the $150.00 fee was from a deposit perspective and I am still not clear.  — Wayne M.

I did not understand what the $150.00 fee was from a deposit perspective and I am still not clear.

May 27, 2012


Reply

I'm sorry that it wasn't made clear. Dr. Gross charges $150 as his consultation fee. Anytime a new patient comes to our practice for an evaluation for possible treatment, we charge a consultation fee. I would be more than happy to explain your charges in more detail if you would like, you can can me anytime at the office at (407) 333-3040. Thank you-Candice


StarStarStarStarStar I loved Michele she was wonderful — Debbie O.

I loved Michele she was wonderful. I have had Botox before and it was painful and made me question if the doctor had k own what he was doing. She was very good and the experience was much better. I was surprised at how fast I could see results. I will be back again.

May 27, 2012


Reply

Thank you for the kind words. We appreciate your feedback and look forward to seeing you again soon.


StarNo StarNo StarNo StarNo Star Five Star — Jeanne W.

Very good first visit. Felt very comfortable and enjoyed talking with Dr. Gross.

May 27, 2012


Reply

We're very glad that you enjoyed your visit and we hope to see you again in the near future.


StarStarStarStarNo Star Went for a consultation... — Janna E.

The front desk staff was very helpful and I felt comfortable during my wait and visit. The only thing that caught me off guard was the abrupt end to the consultation with Michelle; she never really had any parting words, just walked out of the room somewhat abruptly. I thought she was coming back (I thought she just left to get me a packet of info) but instead the front desk person came back with the packet. It was sort of strange, since there was no closing whatsoever...I tried not to let it bother me but it did.

May 24, 2012


Reply

I'm sorry that you felt that Michelle abruptly walked out of your treatment. It is never our intention to make any patient feel that way. We appreciate your honesty in letting us know your feelings as we are always looking for ways to improve our facility.


StarStarStarStarStar Have not tried your other services but am looking forward to doing so. — Laura G.

Have not tried your other services but am looking forward to doing so.

May 23, 2012


Reply

Thank you for the positive feedback. We hope that you get to enjoy more services with our facility soon.


StarStarStarStarStar A caring place — Debra M.

Very welcoming atmosphere. Diane was very friendly and explained everything well.

May 20, 2012


Reply

Thank you so much for your kind words. We hope to see you soon.


StarStarStarStarStar I have seen Michelle several times now and I absolutely love her! I totally trust her...  — Barbara T.

I have seen Michelle several times now and I absolutely love her! I totally trust her...

May 16, 2012


Reply

Thank you Barbara! We love Michelle too! Thank you for your king words.


StarStarStarStarNo Star Face turned black and blue for the first time. Please offer arnica before a filler procedure.  — Nina A.

Face turned black and blue for the first time. Please offer arnica before a filler procedure.

May 12, 2012


Reply

Thanks for the feedback Nina. We hope all is well and if there is anything we can do for you please call us. Thanks again!


StarStarStarStarStar Excellent — Louise C.

Michelle is fantastic! I am very happy with my results. She gave me exactly what I wanted.

May 10, 2012


Reply

Wonderful to hear that you had a great result. We love having Michelle here on the team. Please let us know if we can anything for you.


StarStarStarStarStar Positive Comment -Diane is always pleasant and encouraging- even though I only lost 1 lb — Giulietta S.

Positive Comment - Diane is always pleasant and encouraging- even though I only lost 1 lb. she quickly turned to the positive side. One of my co-worker came by this morning to ask how I lost my weight and I gladly gave him one of the brochures. He is planning on setting an appt. Thank you for making me feel like me again.

May 9, 2012


Reply

Very glad that you had such a positive experience! We look forward to seeing you soon.


StarStarStarStarNo Star I was supposed to have some laser work done after my facial — Richard B.

I was supposed to have some laser work done after my facial. I sat in the chair waiting from 3:30 until 4:45. By the time I saw Dr Gross which was good the laser was being shipped somewhere else.I am not complaining I'm sure the Dr was very busy and if he was working on me I wouldn't want him rushing either. But it just seems when I have an appointment scheduled for a procedure that procedure should be done. Again,I am not complaining but it bothered a little mainly because I have to drive so far to get to your office and now I have to make another trip back. Please take this as constructive and not a complaint.

May 7, 2012


Reply

We appreciate you as our patient and we are very sorry that you were not treated at your last visit. We are very sorry for any inconvenience this may have caused and we will be sure to make it up to you at your next visit. Thank you for letting us know how you feel.


StarStarNo StarNo StarNo Star Facial was average, looking for more extractions to be done and was told I didn't have a lot yet... — Janet A.

Facial was average, looking for more extractions to be done and was told I didn't have a lot yet when I look at skin I see several blackheads and cloggged pores on forehead. Facial was nothing special, looking for more advanced, medical grade equipment, and this was not the place for that! I would not recommend to friends, I basically paid $95 for someone to put a few masks on my face,nothing I could not have done at home myself. Again, more time should have been spent doing things I can't do to my own skin, such as extractions, my skin and pores look the same as when I went in, wish I would have knownn this to be the outcome before I spent $95 plus gratuity. Debbie is very knowledgeable but again this facial was not worth the price!!!

May 5, 2012


Reply

I'm very sorry that you were not satisfied with your treatment.Our cosmetic coordinator call you today to discuss your concerns.


StarStarStarStarStar The front desk receptionist was absolutely excellent, very warm and inviting — Susan M.

The front desk receptionist was absolutely excellent, very warm and inviting. Debbie, the Esthetician was incredibly knowledgable and the facial was very soothing and relaxing. She recommended products to me without making me feel obligated to buy anything. She seemed to genuinely care about me and how I felt about my skin. Debbie, the nail technician was a doll. She was a wonderful conversationalist. I usually like to not be bothered during services but she was an exception. It was like getting your nails done with my girlfriends. She was very thorough as well as patient and took her time. I didn't feel rushed, and I also didn't feel it dragged on too much. Overall, my feet haven't looked this good since I was a toddler. I'm so satisfied with my services. I cannot wait to come back! 

May 4, 2012


Reply

Thank you for your kind words. We are very happy that you enjoyed your services and look forward to seeing you again soon.


StarStarStarStarNo Star Everyone was very professional and kind — Teresa M. C.

Everyone was very professional and kind. As far as refering friends and family I would rather wait to answer that with the end result of my procedure.

May 4, 2012


Reply

We hope to exceed all of your expectations. Please let us know if there is anything that we can do for you along the way.


StarStarStarStarStar I am very impressed with the attention that I received from Dr. Gross and his staff — Marie G.

I am very impressed with the attention that I received from Dr. Gross and his staff. The facility is gorgeous, and the atmosphere is very welcoming.

May 3, 2012


Reply

Thank you for the great feedback. We are honored to have you as our patient.


StarStarStarStarStar Your staff is extremely courteous and the PA, Michelle was very thorough in performing the... — Jerry K.

Your staff is extremely courteous and the PA, Michelle was very thorough in performing the procedure.

May 3, 2012


Reply

Thank you for your kind words. Take care!


StarStarStarStarNo Star experience — Joanna S.

With everyone pressed for time.... it would have been a better experience if there wasn't such a long wait before taken back. Also, the $50.00 dep for appt is stressful.... women are trying to improve appearance and quality of life and having to pay a high cost for it... then having to add another $50.00 to hold an appt is absurd. I have never experienced this at any other location I have been to. Please consider removing the $50.00 and charge instead a no cancellation fee. This will mkae it less stressful. going to a place to make yourself feel younger should not be a stressful experience. Thank you.

May 2, 2012



StarStarStarStarStar A very comfortable first time visit :-) — Connie R.

A very comfortable first time visit :-)

Apr 30, 2012


Reply

We're glad to hear you enjoyed your visit. We look forward to seeing you again soon!


StarStarStarStarStar Great experience — Pam M.

Kristy was wonderful, I love my haircut and color.

Apr 28, 2012


Reply

We're glad you love your haircut and color. Kristy is great! See you soon!


StarStarStarStarStar Excellent staff. — Kristin C.

the service you have provided (both necklift and Fraxel) have been top notch. I am thrilled with the results, and am glad to be used as a reference! thank you.

Apr 26, 2012


Reply

Thank you Kristin. We are thrilled to have you as our patient. We really appreciate your kind words. See you soon!


StarStarStarStarStar Very pleasant experience  — Lisa D.

Very pleasant experience with friendly and engaging professionals.

Apr 25, 2012


Reply

Thank you Lisa! We're glad that you enjoyed your visit. See you next time.


StarStarStarStarStar As always, I had excellent care as well as an enjoyable time — Desiree J.

As always, I had excellent care as well as an enjoyable time. Coffee, cookies, and friendly staff to make me feel at home.

Apr 23, 2012


Reply

Thanks for your kind words. See you soon.


StarStarStarStarStar I love the place and the service. Debbie was awesome and what you guys do is perfect — Elham A.

I love the place and the service. Debbie was awesome and what you guys do is perfect

Apr 23, 2012


Reply

Thank you for your kind words. We're glad you enjoyed your visit. We look forward to seeing you next time.


StarStarStarStarStar I have lived with this face for a long time and seeing the before and after pictures shocked me — Stephanie R.

I have lived with this face for a long time and seeing the before and after pictures shocked me. I especially loved seeing them on my computer. No mistaking the difference.

Apr 21, 2012


Reply

Glad you enjoyed the imaging. We hope to see you again soon.


StarStarStarStarStar Dr.Gross and his staff were absolutely amazing they were very personable and Dr — Vyky R.

Dr.Gross and his staff were absolutely amazing they were very personable and Dr. Gross made me extremely comfortable and didn't seem like he had other things to do when he was meeting with me, he was meeting with me and there was nothing that was going to stop him from meeting with me; which I really appreciate from any doctor let alone a PS. I look forward to him performing my Rhinoplasty and it didn't take but me meeting him for 5 mins to know that he was the doctor I wanted no matter what the cost. Thank you all for making me feel comfortable and confident and I look forward to my surgery date.

Apr 20, 2012


Reply

You're very welcome. We're glad that you enjoyed your visit and we look forward to helping you achieve your cosmetic goals. See you soon!


StarStarStarStarStar visit was great as always!  — Madalyn F.

visit was great as always!

Apr 20, 2012


Reply

Thank you for the positive feedback. We hope to see you soon.


StarStarStarStarStar Michelle's skills, consideration, and mental focus while she performed my lip injections was... — Elizabeth K.

Michelle's skills, consideration, and mental focus while she performed my lip injections was impressive and unhurried. Having an assistant by Michelle's side was also a great experience for me as she was pretty helpful during my treatment. The office staff and surroundings seemed organized, pleasant, and professional. I also received a follow up call which I was impressed with as well. I like Primera very much thus far.

Apr 20, 2012


Reply

Michelle and Cheryl are outstanding! We're so grateful to have her as part of our team. I'm glad you enjoyed your experience. See you next time!


StarStarStarStarNo Star First visit no one mentioned to stop taking aspirin before my visit for Juvaderm so I bruised — Virginia C.

First visit no one mentioned to stop taking aspirin before my visit for Juvaderm so I bruised. Second visit for Restalyn no one told me to massage the bumps by my mouth until a week later. Wish I'd had this information beforehand.

Apr 19, 2012


Reply

I'm sorry you did not receive this information. I will make sure that we inform you prior to your next treatment. Thank you for the feedback. See you soon!


StarStarStarStarStar I like that you are offering rebates for various services such as botox — Tammy D.

I like that you are offering rebates for various services such as botox. It makes it more affordable for us and makes me want to continue coming back.

Apr 19, 2012


Reply

Glad you're happy. We look forward to seeing you at your next visit!


StarStarStarStarStar My stylist, Kristy, was excellent.  — Jessica F.

My stylist, Kristy, was excellent.

Apr 19, 2012


Reply

We are honored to have Kristy as part of our team. I'm glad you enjoyed your service! See you soon!


StarStarStarStarStar Beautiful facilities, friendly and helpful staff, exceptionally pleasant visit — Mary R. J.

Beautiful facilities, friendly and helpful staff, exceptionally pleasant visit. Very informative from beginning to end.

Apr 19, 2012


Reply

I'm thrilled that you enjoyed your visit. We look forward to seeing you soon!


StarStarStarStarStar Great team and facility. Excited to come back in 4 months! No recommendations at this time. — Lucy W.

Great team and facility. Excited to come back in 4 months! No recommendations at this time.

Apr 19, 2012



Absolutely love the treatment and care I get every time Debbie takes care of my face — Joy Z.

Absolutely love the treatment and care I get every time Debbie takes care of my face. Love her suggestions and she understand my needs. Thanks! Joy Zubkin

Apr 19, 2012


Reply

Thank you for the kind words. We are so honored to have Debbie as part of our team. See you soon!


StarStarStarStarStar I love Debbie's facials.  — Karen R.

I love Debbie's facials.

Apr 10, 2012


Reply

Debbie is the best! Thank you for your kind words. We hope to see you soon.


StarStarStarStarStar Debbie is an awesome nail tech. I wouldn't go anywhere else.  — Anna V.

Debbie is an awesome nail tech. I wouldn't go anywhere else.

Apr 10, 2012


Reply

Debbie is great! We're so glad to have her at our facility. Thanks for the kind words. We hope to see you soon!


StarStarStarStarStar consultation — Carol H.

Informative, provacative.

Apr 9, 2012


Reply

Glad you enjoyed it! Feel free to contact us anytime. Take care!


StarStarStarStarStar Slim Spa — Ashley S.

Excellent program and service

Apr 9, 2012


Reply

Glad to hear you are enjoying it!! Thanks for the positive feedback.


StarStarStarStarStar Primera Slimspa — Denise G.

I like the one on one consults and tips if you have a bad week. It helps to know you can be supported by someone who has been through the program.

Apr 7, 2012


Reply

We're glad to hear that you're enjoying the program!! Thanks for your kind words.


StarStarStarStarStar Great staff (including doctor). Not patronizing — Persis C.

Great staff (including doctor)-- professional. Not patronizing.

Apr 7, 2012


Reply

Thank you. We hope to see you soon.


StarStarStarStarStar The entire staff in the office is always so helpful and friendly — Donna D.

The entire staff in the office is always so helpful and friendly. They make your clients feel like family.

Apr 6, 2012


Reply

You're part of our Primera Family and it's always great to see you. Thanks for The kind words.


StarStarStarStarStar DR. GROSS,YOU AND YOUR STAFF ARE EXCELLENT — Helen M.

DR. GROSS, YOU AND YOUR STAFF ARE EXCELLENT. IT IS OBVIOUS THE QUALITY OF MEDICAL SERVICE IS SOOO FOCUS TO THE PATIENT. I ALSO SAY GOD BLESS YOU. HELEN MONTALVO.

Apr 6, 2012


Reply

Thank you Helen!! We're glad to have you as a patient in our practice. See you soon.


StarStarStarStarStar Slim spa Diane and Maren are very wonderful, always smiling, very positive, informative, quick and... — Corey P.

Slim spa Diane and Maren are very wonderful, always smiling, very positive, informative, quick and accurate at their job and just always an enjoyment visiting the company!! Keep up the great work, wonderful experience every Tuesday!!

Apr 6, 2012


Reply

Thank you for the positive feedback. We're glad to hear that you're enjoying the program.


StarStarStarStarStar As usual, your staff was outstanding! — Mary Y.

As usual, your staff was outstanding!

Apr 5, 2012


Reply

Thank you very much for your kind response. We hope to See you soon.


StarStarStarStarStar Everyone is always very friendly. Dr — Denise B.

Everyone is always very friendly. Dr. Gross takes the time to listen and is very patient and caring.

Apr 5, 2012


Reply

Thank you for the kind words. We hope to see you again soon.


StarStarStarStarStar Candice was wonderful. She gave me a brief tour of the facility and all of the services you offer — Melody C.

Candice was truly wonderful. So pleasant and very professional. She gave me a brief tour of the facility and all of the services you offer. Michelle was great. She made me feel very comfortable and assured me several times not to worry about results as I was concerned about.the swelling. I would love to come back for a girls weekend and have them experience your services as well.

Apr 5, 2012


Reply

Thank you for the positive feedback. We hope you're enjoying your treatment. You should come back for a girls weekend.


StarStarStarStarStar Weight Loss Clinic  — Stephen B.

Love Diane Fantastic advisor for weight loss very inspiring

Apr 5, 2012


Reply

Thanks for your kind words. We're glad to hear you're enjoying the program.


StarStarStarStarStar I wasn't prepared to have a partial hearing loss for such a long time — Penne R.

I wasn't prepared to have a partial hearing loss for such a long time. Everyone at Primera has been positive, friendly and encouraging. I'm looking forward to my final "new look".

Apr 5, 2012


Reply

We're sorry to hear that you're having trouble with your ears. We look forward to seeing you tomorrow at your follow up appointment.


StarStarStarStarStar Excellent service — James G.

The professionalism and friendliness of the staff was great.

Apr 5, 2012


Reply

Thank you for your kind words. We hope to see you again soon.


StarStarStarStarStar Great salon — Shannon M.

Primera is wonderful. My hair stylist takes her time with me and the salon is always clean and bright. Highly recommend.

Apr 5, 2012


Reply

Thanks for the kind words. We hope to see you soon.


StarStarStarStarNo Star I was pretty nervous and Michelle was awesome. She is very knowledgable and comforting — Pam M.

I was pretty nervous and Michelle was awesome. She is very knowledgable and comforting. The only thing I didn't like is having to pay a deposit before I got there and I don't like doing paperwork before I get somewhere. Too many office rules almost made me cancel before I got there.

Apr 5, 2012


Reply

Thanks for the feedback. We do require a deposit as part of our office policy prior to scheduling any services. We hope you're doing well after treatment. See you soon.


StarStarStarStarStar Debbie  — Lisa P.

Debbie does an amazing job of making her clients feel pampered and truly valued. I always look forward to my appointments with her.

Mar 8, 2012


Reply

Thanks you! She has been a great addition to the Primera Team. See you soon. Becky


StarStarStarStarNo Star dermatogist added to team — Laura R.

dermatogist added to team

Mar 8, 2012


Reply

Thanks for the recommendation. We hope that you're doing well after your peel. If you have any questions or concerns, please feel free to contact us. We will see you soon.


StarStarStarStarStar Exceeded expectations  — Christina C.

Excellent service, I was very impressed with the results and plan on returning for future services!

Mar 5, 2012


Reply

Thank you so much Christina! We look forward to seeing you again and please call us if you need anything. Becky


I have been explained everything wery clearly and service was excellent . Thanks — Svitlana K.

I have been explained everything wery clearly and service was excellent . Thanks

Mar 5, 2012


Reply

If there is anything else we can assist you with please call us anytime. Becky


StarStarStarStarStar nails apt — Suzanne B.

debbie does the best nails in town

Mar 5, 2012


Reply

Thanks! We love having her part of our Primera family! Becky


Would like to learn more about skincare products while waiting — Kristy M.

Would like to learn more about skincare products while waiting

Mar 1, 2012


Reply

Thank you for your input. I will share this information with my staff. Have a great day and we will see you soon. Becky


StarStarStarStarStar I am glad to see that there are more stylists in the salon — Nora W.

I am glad to see that there are more stylists in the salon. I've been going to another place to have my hair cut and colored because I had problems getting an appointment. I had a facial and replaced some of my skin products. Debbie is wonderful as always. I also had botox and perlane injected. Michelle is outstanding with the needle. I adore Cindy. She is always so pleasant and genuinely glad to see me when I come into the office. She really goes out of her way to help. I guess I just love all of you guys! You're the best, and I tell everyone I know that you're the best.

Mar 1, 2012


Reply

Well thank you Nora! We always love seeing you and we adore you as much as you do us. Please call us if you ever need anything. Becky


StarStarStarStarStar I really like the fact that I can afford the service that I inquired about because of some in... — Sandra M. F.

I really like the fact that I can afford the service that I inquired about because of some in house discounts and payment arrangements. Thank you

Mar 1, 2012



StarStarStarStarNo Star First Visit very enjoyable — Julie W.

First Visit very enjoyable

Feb 29, 2012



StarStarStarStarStar Debbie is the best nail tech in the Orlando area. — Lori E.

Debbie is the best nail tech in the greater Orlando area.

Feb 29, 2012


Reply

Thanks! We love having her here! Becky


StarStarStarStarStar everything was professional and friendly Would definitely recommend to friends — Angela B.

everything was professional and friendly Would definitely recommend to friends After care phone call was very much appreciated

Feb 28, 2012



StarNo StarNo StarNo StarNo Star My facial was listed as $85.00 for the Lactic acid peel , and the time was @40 min in the catalog — Alicia R.

My facial was listed as $85.00 for the Lactic acid peel , and the time was @40 min in the catalog. What I got was having the peel on my face for @ 30seconds, I was in and out within 10-15 minutes and was chardge 95.00....I will never go back to see her. I have done many peels in my life and i told her that , and when I spend that much I expect alot more than 30second with the chemocal in my face. I even commented to her how short of time it was.

Feb 27, 2012


Reply

We apologize for your experience. We will be sure to have a staff member call you. Becky


StarStarStarStarStar My husband's nose is looking fantastic since having surgery and I had a wonderful pedicure — Patricia M.

My husband's nose is looking fantastic since having surgery and I had a wonderful pedicure. Thank you.

Feb 26, 2012



I appreciate the care and concern of Dr. Gross and all the staff.  — Barbara H.

I appreciate the care and concern of Dr. Gross and all the staff.

Feb 25, 2012



StarStarStarStarStar I am very satisfied with the services that I've received, especially from Ms — Guerdy R.

I am very satisfied with the services that I've received, especially from Ms. Debbie Safra (she is awesome!) and Ms. Debbie Damatsakis (she is also awesome!), thanks.

Feb 24, 2012


Reply

Thank you so much! We hope to see you soon and let us know if we can do anything for you. Becky


StarStarStarStarStar Everyone there went above and beyond, coffee & cookies weren't bad either!!!! — Michael E.

Everyone there went above and beyond, coffee & cookies weren't bad either!!!!

Feb 24, 2012


Reply

Thanks Mike! We hope to see you soon.


StarStarStarNo StarNo Star It seems to me that normally your team would have been more attentive — Sally W.

It seems to me that normally your team would have been more attentive. I think there was a glitch that day. Overall I was pleased with everyone's attitude and friendliness.

Feb 23, 2012


Reply

We apologize for the glitch in the office. We did enjoy seeing you and hope that your treatment went well. If you need anything please feel free to call our office for anything. Have a great week. Becky


professional and well educated — Helen D.

professional and well educated

Feb 20, 2012


Reply

Thank you for your kind words. Becky


StarStarStarStarStar Michelle was awesome! The patience and compassion Michelle and her assistant showed really put me... — Brenda J.

Michelle was awesome! The patience and compassion Michelle and her assistant showed really put me at ease. I work in the medical field and the honesty,cleanliness and professionalism with this and my prior visit is what will keep me returning. Thank you again...I feel wonderful.

Feb 20, 2012


Reply

We look forward to seeing you soon Brenda. Thanks for putting a smile on Michelle's face. We all think she is awesome he at primera! Becky


StarStarStarStarStar I wouldn't change a thing! I brought my friend, Jen, and she was very impressed — Ellen C.

I wouldn't change a thing! I brought my friend, Jen, and she was very impressed

Feb 18, 2012



StarStarStarNo StarNo Star Everything was great except for the music -- it was wedding music not spa-like at all — Samantha S.

Everything was great except for the music -- it was wedding music not spa-like at all

Feb 18, 2012



StarStarStarStarStar My first visit — Toni P.

Everything was done in a timely manner, all questions were answered and I did not feel rushed. Dr. Gross was very easy to talk to. After reviewing fillers, I feel like I will definitely change who I am using. As to the surgery I need, I will really have to review everything since the price difference was so much between the two Dr's I chose.

Feb 17, 2012



StarStarStarStarStar The Primera staff has always been extremely courteous and friendly — Carolyn G.

The Primera staff has always been extremely courteous and friendly. Sometimes I have to wait quite a while when seeing Dr. Gross vs. Michelle Giglio, however both give of their time to address concerns and answer questions. I understand that Dr. Gross is involved in more detailed questioning regarding surgery etc. and his scheduling may be more complicated. Overall, I have been extremely pleased with the personal treatment and exceptional quality of care provided. I have already recommended Dr. Gross and his Primera staff to my friends. Dr. Gross was recommended to me by a friend and I am so happy to have found him!

Feb 17, 2012



My visit was extremely positive — Maryann S.

My visit was extremely positive. It is always a pleasure to come to your office and be greeted by your wonderful staff. They are friendly and helpful.

Feb 17, 2012


Reply

Thank you Maryann! We always love seeing your smiling face! See you soon! Becky


StarStarStarStarNo Star Love Michelle, drive from Dr — Kathleen T.

Love Michelle, drive from Dr. Phillips where there is plastic surgeon, spa, dermatologist in my area on every corner w/BOGO deals for everything. Your prices are a bit higher than my area and not as many specials, but Michelle is great and even though I was at the V-Day special event, I did not sign up for all the specials I needed at the time, so will have to pay full price for many which I would recommend like all the other local offices, that you offer the BOGO or discount prices for that month online (newsletter) and let people book for that month instead of booking one night ONLY. Otherwise, great service and worth the 60 mi RT drive.

Feb 17, 2012


Reply

Thank you so much Kathleen! We loved seeing you and hope to see more of you when you are able to visit with us. We try to have specials from time to time to treat our clients to a great service. We Pride ourselves on great service cause we believe that our clients should always be treated like family. Hope to see you soon and feel free to call us anytime if you need anything! Becky


StarStarStarStarStar I had asked about HGH and Testosterone treatments when those become available. — Michael R. B.

I had asked about HGH and Testosterone treatments when those become available.

Feb 16, 2012


Reply

Dr. Gross is taking your suggestion under advisement and is doing research on that. Thanks Mike!


StarStarStarStarNo Star I'm responding to this survey 4 days after my first botox treatment — Hillary G.

I'm responding to this survey 4 days after my first botox treatment. Myself nor my spouse can see any differences thus far so I'm kind of nervous the botox didn't work. I'm interested in trying Restylane and would like to learn more about it. Thank you Primera :)

Feb 16, 2012


Reply

Hi Hillary, Botox does take a full 2 weeks to take effect. Someone from our office will call you to touch base. Becky


StarStarStarStarStar More Saturday appointments — Marilyn T.

More Saturday appointments

Feb 16, 2012


Reply

Thanks you for your suggestion. We are currently looking into this for possible future. Thank you. Becky


StarStarStarStarStar I loved this office — Edward G.

clean, friendly, on-time, professionaland great results from my Botox with Michelle,PA. Highly recommend!

Feb 13, 2012



StarStarStarStarStar Recent visit — Susan E.

Good visit, Michele is excellent.

Feb 12, 2012



StarStarStarStarStar Michelle did a wonderful job on my visit — Angelia G.

Michelle did a wonderful job on my visit. It did not hurt, my lips look great and as a young physician as she is I was a bit concerned. She changed that instantly. I will see her again and refer others. Thank you very much and Happy Valentines.

Feb 12, 2012


Reply

Thank you so much for your kind words! You made Michelle's day. We look forward to seeing you again and if you need anything please don't hesitate to call our office at anytime. Happy V-Day to you and your family. Becky B


StarStarStarStarStar Please offer more combo deals on fillers and botox — Michele E.

Please offer more combo deals on fillers and botox

Feb 11, 2012



StarStarStarStarStar would be nice if you could recomend a permanent makeup preformer for your clients to use or even... — Eva A.

would be nice if you could recomend a permanent makeup preformer for your clients to use or even better ....hire one !

Feb 9, 2012


Reply

We unfortunately no longer provide permanent makeup here at Primera; however there are several places in orlando that do this service. I would recommend using Magda's Skin Care Clinic. 407.647.2765


StarStarStarStarStar This was my first visit with your office and I thoroughly enjoyed the facial I received!  — Shirley C.

This was my first visit with your office and I thoroughly enjoyed the facial I received!

Feb 7, 2012


Reply

We are happy to hear that you enjoyed your facial and we can't wait to see you again!


StarStarStarStarStar My visits are always pleasant. The staff is great and Dr — Anna L.

My visits are always pleasant. The staff is great and Dr. Gross the best!! I would not change a thing.

Feb 2, 2012


Reply

Thanks Anna! We always love seeing you. You're looking younger and more beautiful every time I see you! Becky


StarStarStarStarNo Star get better music selection. Needed a nap after all the sad music. — Jadrianna N.

get better music selection. Needed a nap after all the sad music.

Feb 2, 2012


Reply

Thanks for your input. We changed it this morning.


StarStarStarStarStar The atmosphere is one of kindness and fun. — Suzanna S.

The atmosphere is one of kindness and fun.

Feb 1, 2012


Reply

Thank you Suzanna! We enjoyed having you here as well! Hope to see you soon! Becky


StarStarStarStarStar It was great! Keep up the good work. — Sandra F.

It was great! Keep up the good work.

Jan 30, 2012


Reply

Thanks Sandra! We hope to see you soon. Becky


StarStarStarStarStar Great Atmosphere and friendly Staff!  — Danielle B.

The ambiance was wonderful and I felt completely relaxed in the office. It definitely is a place I'll be returning to and recommending.

Jan 22, 2012


Reply

Thank you Danielle! Hope to see you soon. Becky


StarNo StarNo StarNo StarNo Star You should not charge $65.00 for retinolplus...it does not worth that much money...my mistake. — Marie S.

You should not charge $65.00 for retinolplus...it does not worth that much money...my mistake.

Jan 20, 2012


Reply

Sorry that you feel that the product does not work for you. I have spoke to Debbie and she will be calling you to make sure we do what we can for you to give you something that would work better. If you have any questions please feel free to call our office anytime. Becky


StarStarStarStarStar Will Be Coming Back! — Susan G.

Great service, very professional, happy with results.

Jan 19, 2012



StarStarStarStarStar hair appointment with Kristy  — Tabitha S.

Krsity was amazing! The servivce was awesome. My hair has never looked better : )

Jan 15, 2012


Reply

Thank you so much Tabitha! We love having Kristy here at Primera. She has been a wonderful addition to our family. We hope to continue to give you the five star service you deserve! See you soon! Primera Day Spa & Salon


StarStarStarStarStar It would be helpful to receive written info on specific procedures, i.e — Sandi M.

It would be helpful to receive written info on specific procedures, i.e. healing times, frequently asked questions, and what to expect.

Jan 14, 2012


Reply

Thank you Sandy for your input. Our office is working on this so we can better provide written information to our patients. If you have any questions please feel free to call our office. Again thank you very much. Becky


StarStarStarStarNo Star My appointment was Thursday, and I am still waiting for pictures to discuss with my husband — Amber C.

My appointment was Thursday, and I am still waiting for pictures to discuss with my husband. Thought I would have these by now.

Jan 14, 2012


Reply

We apologize for the delay on your photo's. I have spoken to James our Cosmetic Coordinator and he will be sending those to you today. Please contact us if you have any questions. Thank you and we look forward to working with you. Becky


StarStarStarStarStar Very professional, impressed with how everything was presented. — Karen S.

Very professional, impressed with how everything was presented.

Jan 13, 2012


Reply

Thank you so much for your kind words. We hope to see you soon! Becky


StarStarNo StarNo StarNo Star Everyone was really nice but it was my first time getting botox and since I did my eyes have been... — Nathan F.

Everyone was really nice but it was my first time getting botox and since I did my eyes have been extremely red and dry.

Jan 10, 2012



StarStarStarStarNo Star Consultation review — Shanna K.

excellant professionalism, beautiful, up to date facility. Dr Gross seemed very knowledgeable and caring. Very good bedside manner. Prices were higher than other consultation quotes.

Jan 6, 2012


Reply

Shanna, We would like to thank you for visiting our facility. It was a pleasure to meet you and we hope to work with you soon. If you need anything please feel free to call us anytime. Becky CST


StarStarStarStarStar Great Consultation — Lee S.

I felt very comfortable and was quite satisfied with how I was treated by staff and Dr. Gross.

Jan 5, 2012


Reply

Thank you for your kind words. We look forward to working with you and helping you achieve your aesthetic goals! Becky


StarStarStarStarStar Great staff! — Jessica B.

The staff is amazing, very friendly and personable! Happy with my visit.

Dec 29, 2011



StarStarStarStarStar Just Wanted to let you know How Great Cindy, cheryl, and Michelle were really had a great first... — Beau E.

Just Wanted to let you know How Great Cindy, cheryl, and Michelle were really had a great first experience there and looking foreward to next time.

Dec 23, 2011



StarStarStarStarStar Michelle is excellent and a true professional — Barbara M.

Michelle is excellent and a true professional. You can't change my request, but I wish the fillers weren't so costly. Thanks for everything.

Dec 22, 2011



StarStarStarStarStar survey — Lynne T.

good

Dec 22, 2011



StarStarStarStarStar Comfortable and friendly — Kristy S.

Always greeted with a smile. A very thorough visit.

Dec 19, 2011



StarStarStarStarStar Great experience — Brandy B.

I have nothing but great things to say about Dr. Gross and the staff at Primera. They are very kind, caring, and gentile to their patients. I would recommend Dr. Gross to anyone who is looking for a facial plastic surgeon!

Dec 11, 2011



StarStarStarStarStar Great service — Luz P.

I am very happy with my results you guys have a great team.

Dec 10, 2011



StarStarStarStarNo Star Great experience! — Taylor A.

My daughter felt very comfortable and reassured. Thanks!

Dec 8, 2011



StarStarNo StarNo StarNo Star Since this was my first time having laser..... — Wanda S.

Since this was my first time have laser...talking me through the expectations of what was about to happened would have been of great help. I sat in the chair - person comes in the room ask which spots and leaned in...I stopped the person to ask what was I going to feel and what was going to happened. Setting patient expectations help alleviate any anxieties one may have. I called the office late the next day to asked a few questions of what I was feeling and seeing post procedure. Cindy answered the call and was most helpful. I never received the call I was told I would get.

Dec 8, 2011



StarStarStarStarStar Vice President  — Linda R.

I am taking baby steps, the botox and restylane are amazing products. I look fantastic, I'll be back !

Dec 5, 2011



StarStarStarStarStar Great experience  — Jane D.

Will be back!!!!

Dec 3, 2011



StarStarStarStarNo Star Very professional & friendly!! Great office environment as well! — Mona H.

Very professional & friendly!! Great office environment as well!

Dec 1, 2011



StarStarStarStarNo Star Pink and white full set — Maureen R.

I liked the products used, the relaxed setting and the results.

Dec 1, 2011



StarStarStarStarStar Mrs.Sharon Duncan — Sharon D.

You have a beautiful office and a great staff. I wouldn't change a thing.

Dec 1, 2011



StarStarStarStarStar Very Good Impression — Lynn T.

Gave me a good impression of Dr Gross really interested in making things right, as well as answering any other questions I had.

Nov 27, 2011



StarStarStarStarStar Survey — Blanca H.

My visit was a wonderful experience. It was a pleasure to meet Dr. Gross and his staff.

Nov 27, 2011



StarStarStarStarStar My visit was great — Malinda B.

My visit was great. All of the information and the questions I had were covered very thoroughly and patiently. I felt it was a very comfortable, warm, and welcoming environment.

Nov 26, 2011



StarStarStarStarStar I think the services and the staff are great. Keep it the way it is. — Soneska R.

I think the services and the staff are great. Keep it the way it is.

Nov 26, 2011



StarStarStarStarStar Michelle was great; no pain at all! And there was a $50 instant promotion too!! — Ashley S.

Michelle was great; no pain at all! And there was a $50 instant promotion too!!

Nov 26, 2011



StarStarStarStarStar The treatment that I wanted was the filling of the sides of my mouth and it was done by Michelle — Jennifer R.

The treatment that I wanted was the filling of the sides of my mouth and it was done by Michelle. I have had done already two procedures with her, and she has done an excellent job. I would recommend her highly to my friends.

Nov 17, 2011



StarStarStarStarStar First visit before surgery — Linda S.

I'm not sure what else to say here.

Nov 6, 2011



StarStarStarStarNo Star Better greeting and better exlanation of procedure. — Jennifer R.

Better greeting and better exlanation of procedure.

Nov 3, 2011



StarStarStarStarStar Great Job — Diane W.

everyone is very friendly and accomodating

Nov 3, 2011



StarStarStarStarStar Primera  — Ginni P.

really amazing, informative, comforatable and reassuring

Oct 31, 2011



StarStarStarStarStar Can't wait to go again. I will go to the Spa to get my hair done before I go to work next month. — Nancy T.

Can't wait to go again. I will go to the Spa to get my hair done before I go to work next month.

Oct 28, 2011



StarStarStarStarStar It was a very pleasant and informative visit. Dr — Susan S.

It was a very pleasant and informative visit. Dr. Gross spent time answering questions, and I did not feel rushed or pressured to make a decision about moving forward with procedures.

Oct 26, 2011



StarStarStarStarStar Absolutely perfect! We will definitely be back! Cindy was so helpful and a real reason why we... — Johan M.

Absolutely perfect! We will definitely be back! Cindy was so helpful and a real reason why we chose to come in. Michelle was fantastic kind and professional walking us through the entire process and made us feel comfortable.

Oct 26, 2011



StarStarStarStarStar Amazing  — James F.

They even open early for me. Awesome.

Oct 24, 2011



Mitchelle was friendly and informative, however she never said goodby — Frances S.

Mitchelle was friendly and informative, however she never said goodby. She went to get a price quote and never came back. I did not realize our session had ended I still had a few questions and was told by the person who gave me the quote that she had gone on to her next appointment.

Oct 23, 2011



StarStarStarStarStar I thought things went very well — Janet L.

I thought things went very well

Oct 22, 2011



StarStarStarStarStar Always a great experience — Kathleen B.

I almost feel you all are old friends whom I'm glad to see again.

Oct 20, 2011



StarStarStarStarStar I interacted with Cindy, James and Dr. Gross - three charming individuals. Dr — Carol Ann D.

I interacted with Cindy, James and Dr. Gross - three charming individuals. Dr. Gross spent a good bit of time analyzing my needs and thoroughly explaining the procedure. I think your office is terrific!

Oct 15, 2011



StarStarStarStarStar Excellent — Marissa B.

Michelle was great and very knowledgable.. Enjoyed my first visit

Oct 12, 2011



StarStarStarStarStar Perfect Visit — Beth P.

I was so pleased with my appointment. I was very nervous, but now I am so excited! Everyone on the staff was awesome. Thank you!

Oct 7, 2011



StarStarStarStarStar Corey's review — Corey B.

Dr Gross and his Staff are the greatest. I would and will recommend family/friends to Primera!

Oct 7, 2011



StarStarStarStarStar Between exchanging pleasantries with charming staff, delicious refreshments, excellent viewing... — Desiree J.

Between exchanging pleasantries with the charming staff, delicious refreshments, excellent viewing materials, and jewelry to browse, I have always found the waiting time to be too short. Dr. Gross and staff have consistently given me thoughtful consultations and just the right services with excellent results. I always recommend Primera's well rounded services to everyone I meet. I want Primera to continue to thrive so that it's always there for me!

Oct 4, 2011



StarStarStarStarStar Professional service — Samantha C.

My experience with this salon was all positive.

Oct 3, 2011



StarStarStarStarStar Admissions Marketing Director — Jacquline H.

Staff very warm and friendly.

Oct 3, 2011



StarStarStarStarStar Fraxel treatment couldn't have been better — Thomas S.

Everyone was extremely friendly and professional. They did everything to make you feel comfortable and relaxed and I am pleased with the results of reduced acne scars.

Sep 22, 2011



StarStarStarStarStar Julie Franklin — Julie F.

Debbie was terrific and I would recommend the spa to friends and family.

Sep 19, 2011



StarStarStarStarStar I had a great visit. The Dr. Gross was through and informative — Carole T.

I had a great visit. The Dr. Gross was through and informative. My results were natural and I am very happy with this experience.

Sep 15, 2011



StarStarStarStarNo Star Review — Linda C.

Staff was very welcoming. I did not see Dr. Gross personally but did see his Physicians Assistant.

Sep 15, 2011



StarStarStarStarStar I had a wonderful first visit, Michelle is great!! Looking forward to my next appointment. — Debbie B.

I had a wonderful first visit, Michelle is great!! Looking forward to my next appointment.

Sep 11, 2011



StarStarStarStarStar Botox & Laser — Martha P.

Michelle was awesome. No bruising or redness from my laser treatment and I can actually see the results!!

Sep 10, 2011



StarStarStarStarStar Primera — Jackie Y.

Loved everything about Primera and the professionalism from all involved in my consult.

Sep 8, 2011



StarStarStarStarStar Cindy Carrithers, Account Manager — Cindy C.

I always appreciate your team's professionalism and care...other than a large bruise around my mouth due to the juvederm injection (to be expected since I bruise easily, I was very happy with the results.

Sep 7, 2011



StarStarStarStarStar  — Cindy C.

I always appreciate your team's professionalism and care...other than a large bruise around my mouth due to the juvederm injection (to be expected since I bruise easily, I was very happy with the results.

Sep 7, 2011



StarStarStarStarStar Excellent — Cathy K.

Sculptra is a miracle product and Michelle is a miracle worker

Sep 5, 2011



StarStarStarStarStar Botox — Cindy B.

It is always a pleasure when I visit your office. Cindy Bishop

Sep 1, 2011



StarStarStarStarStar Mi primera impresion de Dr. Edward J — Leyla C.

Mi primera impresion de Dr. Edward J. Gross fue atraves de su pagina webb que se mostraba muy profecional. Despues de la primera cita con el Dr. Gross y su equipo en la clinica puedo decir que reflejaba 100% lo que se ve en su pagina webb.

Sep 1, 2011



StarStarStarStarStar It is such a friendly atmosphere. Professional and clean - always a pleasure. — Ann R.

It is such a friendly atmosphere. Professional and clean - always a pleasure.

Sep 1, 2011



StarStarStarStarNo Star Survey of Botox visit — Rosemary D.

My experience was very good. I felt Michelle was extremely good at administering my Botox and did exactly as I wished and answered all my questions. I will be back.

Aug 27, 2011



StarStarStarStarStar Consultation — Patricia T.

answered all my questions, and a few I didn't answer. Felt more like a visit than an appointment. Very satisfied

Aug 25, 2011



StarStarStarStarStar Wouldn't change a thing! Michelle was great and very informative — Tracy D.

Wouldn't change a thing! Michelle was great and very informative. Staff was also very friendly and efficient.

Aug 25, 2011



StarStarStarStarStar I love Dr. Gross!! — Laura P.

Amazing office, convenient location, superb staff!!

Aug 25, 2011



StarStarStarStarStar excellent and Debbie was really GREAT! Very informative, friendly just super! — Liz W.

excellent and Debbie was really GREAT! Very informative, friendly just super!

Aug 24, 2011



StarStarStarStarStar I have requested a blue eye liner pencil to be ordered. This is my 3rd request — Brenda C.

I have requested a blue eye liner pencil to be ordered. This is my 3rd request. I only come 1 time per month and hopefully on my next visit the stock will be replenished.

Aug 22, 2011



StarStarStarStarStar Michelle was wonderful in explaining everything to me and eliminating any fears I had of the... — Victoria M.

Michelle was wonderful in explaining everything to me and eliminating any fears I had of the procedure. I have already recommended friends to your office. Cindy was wonderful in greeting me as I entered the office. Great experience!

Aug 20, 2011



StarStarStarStarStar Primera Day Spa -Laurie in Salon — Tammi M.

Laurie is an amazing hair stylist. She is always right on the mark with cut and really knows what she is doing and what will look best on me! LOVE HER!

Aug 19, 2011



StarStarStarStarStar patient — Alyssa V.

excellent service and results very happy

Aug 18, 2011



StarStarStarStarStar All Around Service — Kelly L.

Excellent in every aspect of service.

Aug 17, 2011



StarStarStarStarStar I am new , so everything is great.  — Carol D.

I am new , so everything is great.

Aug 16, 2011



StarStarStarStarStar MICHELLE JAMES, CINDY — Karen R.

EVERYONE IS VERY PROFESSIONAL AND APPEAR TO REALLY LIKE THEIR JOBS. YOU MUST PAY WELL!!!!!

Aug 16, 2011



StarStarStarStarStar First Visit — Hilary E.

I was really surprised with the friendliness of the staff and the welcoming atmosphere. This was my first time receiving Botox and I am pleased with the results. I have already told my mom about the different services offered!!

Aug 15, 2011



StarStarStarStarStar Debbie, manicurist  — Lauren C.

5 stars 100% of the way!

Aug 15, 2011



StarStarStarStarStar The best! — Gisella G.

As always, Primera is the best place to have your plastic surgeries. Dr. Gross is the greatest there is.

Aug 14, 2011



StarStarStarStarStar Stephanie Dory — Stephanie D.

I have been coming to Primera Day Spa for a while and always have a great experience. They have a wonderful team!!

Aug 14, 2011



StarStarStarStarStar Everything was perfect. No complaints or complications whatsoever.  — Michelle G.

Everything was perfect. No complaints or complications whatsoever.

Aug 13, 2011



StarStarStarStarStar I enjoyed the staff and Dr. Gross very much — Pamela L.

I enjoyed the staff and Dr. Gross very much. All if my questions and concerns were answered and I left feeling that when the time comes to make a decision I'll do so with confidence. Thank you all very much, Pam Licht

Aug 13, 2011



StarStarNo StarNo StarNo Star my 1st time at salon — Michelle L.

i do like another salon in lake mary alot better. nobody tries to sell me products while i'm in their chair

Aug 13, 2011



StarStarStarStarStar Salon — Barry S.

1st time there. Will be back

Aug 13, 2011



StarNo StarNo StarNo StarNo Star Paperwork needed to be signed and receptionist refused to clear any space on her cluttered desk so... — Holly B.

Paperwork needed to be signed and receptionist refused to clear any space on her cluttered desk so I could sign it. The team member to show me to the exam room was more of an advertisement for their salon and other services (icing on the cake, really?). Dr. Gross was rude and seemed annoyed with questions I had for him (after I waited two months for an appointment with Dr. Gross instead of a technician). He actually told me he didn't have a magic pill to solve the questions I had for him. The information I made available to him was that I was a single mom of four young children. This is true but he treated me like I was uneducated woman living off my kid's child support. I am a single mom of four little girls, but I am also a veterinarian in emergency and critical care medicine for 18 years and own my own emergency hospital. It disgusts me that he would be so shallow and have such poor professionalism. I would never recommend anyone go here.

Aug 12, 2011



StarStarStarStarNo Star So far the journey has been pleasant, the necessary paperwork was a lil intimidating with the... — Madalyn F.

So far the journey has been pleasant, the necessary paperwork was a lil intimidating with the possible risks. I believe that after the paperwork is presented, it' would be a good idea to have doc. briefly go over again exactly what the patients desired outcome is. It would be reassuring and help to cancel out some of the negatives that could linger in your mind. Just my thoughts : )

Aug 12, 2011



StarStarStarStarStar Laurie Owen — Carol B.

Excellent service! Thank you, Carol Brewster

Aug 12, 2011



StarStarStarStarStar Excellent Service. — Edwin C.

Very Friendly atmosphere. Thanks for making me feel at home.

Aug 12, 2011



StarStarStarStarStar Lip lines — Angela B.

A great job was done with juvederm. My lip lines were very deep, I am pleased with the outcome. Everyone was very friendly and I was made to feel at ease. Thank you

Aug 11, 2011



StarStarStarStarStar Debbie is the best — Anna V.

I am glad I had to find a new nail tech. Debbie is better than any place I have gone. She is friendly, efficient, and does great work.

Aug 11, 2011



StarStarStarStarStar Very Warm and Helpful — Michelle B. L.

Dr. Gross and staff are great, warm and helpful. Really appreciate their help and looking forward to surgery day!

Aug 11, 2011



StarStarStarStarStar Ms. Baker — Tracy B.

I love my massage therapist

Aug 11, 2011



StarStarStarStarStar Laser treatment — Tiffany S.

The staff was very professional and friendly.I look forward to my next appointment at Primera!

Aug 11, 2011



StarStarStarStarStar Excellent service... — Luis G.

Dr Gross is the best plastic surgeon in Orlando.

Aug 11, 2011



StarStarStarStarNo Star Review — Debby C.

Michelle was excellent. Conservative - which I appreciate and very professional.

Aug 11, 2011



StarStarStarStarStar Debbie does my nails and she is fantastic — Vickie C.

Debbie does my nails and she is fantastic. I have had a couple of spa services as well and had a great experience.

Aug 11, 2011



StarNo StarNo StarNo StarNo Star Frist u did not see me. Your paper work Is over the top — Brent C.

Frist u did not see me. Your paper work Is over the top. If I wanted to sue you, I would have done so on the poor face lift Debby had done under your hand. We have continued to Use C

Aug 11, 2011



The entire process from orientation to follow-up visits were done in a caring and professional... — Pam Y.

The entire process from orientation to follow-up visits were done in a caring and professional manner..Dr. Gross always took time to reassure and answer any concerns...even minor. It would be nice to receive a free facial or massage.

Aug 11, 2011



StarStarStarStarStar CO2 Dot Procedure — Carolyn G.

I have complete trust in Dr. Gross and his knowledgeable staff. I would consider having future procedures done at the Primera complex with total confidence and high recommendation.

Aug 11, 2011



StarStarStarStarStar Pre-Op Visit — Amy W.

Informative and mind-easing info from James

Aug 11, 2011



StarStarStarStarStar My visit was great, Michelle was super, very informative and intend to come back for additional... — Kathleen T.

My visit was great, Michelle was super, very informative and intend to come back for additional procedures.

Aug 11, 2011



StarStarStarStarStar Best Nail Technician — Lori E.

Debbie is wonderful...she always does a great job.

Aug 11, 2011



StarStarStarStarStar Debbie is the Best — Patricia S.

Debbie is the best! She has been doing my nails for about 4 years.

Aug 11, 2011



Perfection — Jill M.

I always leave Primera feeling very well taken care of. The staff is very professional but warm and caring. Thank you to Debbie for her post operative treatment and words of encouragement.

Aug 11, 2011



StarStarStarStarStar Perfection — Jill M.

I always leave Primera feeling very well taken care of. The staff is very professional but warm and caring. Thank you to Debbie for her post operative treatment and words of encouragement.

Aug 11, 2011



StarStarStarStarStar Treatment is great...appreciate the expertise of Dr. Gross. — Michael R. B.

Treatment is great...appreciate the expertise of Dr. Gross.

Aug 11, 2011