Today's Vision - Kevin Pham, OD

Dr. Kevin Pham

Star Star Star Star Star 315 Reviews

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Reviews

StarStarStarStarStar Dr. Kevin Pham was very knowledgeable and took ... —    (Patient since Sat Dec 17 00:00:00 MST 2022)

Dr. Kevin Pham was very knowledgeable and took the time to explain the process and options. The store is clean and the staff is very nice. I would recommend to everyone needing optical services. Thanks!


StarStarStarStarStar Enjoyed the service and enjoyed getting to know... —    (Patient since Mon Nov 28 00:00:00 MST 2022)

Enjoyed the service and enjoyed getting to know the helpful staff


StarStarStarStarStar The staff and the Dr are very friendly and the ... —    (Patient since Mon Nov 12 00:00:00 MST 2018)

The staff and the Dr are very friendly and the it didn't take us a long wait


StarStarStarStarStar Awesome office + awesome doctor and reception. ... —    (Patient since Tue Nov 01 00:00:00 MDT 2022)

Awesome office + awesome doctor and reception. Big fan will definitely be using this as my regular Optometrist.


StarStarStarStarStar Convenient  —    (Patient since Sat Oct 23 00:00:00 MDT 2021)

Super fast I was in and out quick


StarStarStarStarStar The doctor and staff treated me with a great de... —    (Patient since Thu Jun 18 00:00:00 MDT 2015)

The doctor and staff treated me with a great deal of professionalism and were very friendly.


StarStarStarStarStar The environment was super inviting and very inf... —    (Patient since Wed Aug 10 00:00:00 MDT 2022)

The environment was super inviting and very informative! It’s been hard to find a place to get my eyes checked and I’ve definitely found the place to go! Highly recommended!


StarStarStarStarStar Professional, courteous and knowledgeable servi... —    (Patient since Thu Jun 14 00:00:00 MDT 2018)

Professional, courteous and knowledgeable service Staff helpful and friendly


StarStarStarStarStar I loved all the attention and how fast it was t... —    (Patient since Thu May 26 00:00:00 MDT 2022)

I loved all the attention and how fast it was to get a last min appointment not to mention the Dr. Was great with my daughter. My daughter really injoyed it as well.


StarStarStarStarStar Efficient and courteous service by Dr. Pham and... —    (Patient since Mon Apr 25 00:00:00 MDT 2022)

Efficient and courteous service by Dr. Pham and Isabel. I love my glasses. I am still waiting for the picture of my eyes however that I paid extra for and a prescription so I can get sunglasses later.


StarStarStarStarStar Highly recommend this office —    (Patient since Mon Mar 27 00:00:00 MDT 2017)

Highly recommend this office


StarStarStarStarStar Easy , kind , helpful and quick  —    (Patient since Tue Feb 28 00:00:00 MST 2017)

Easy , kind , helpful and quick


StarStarStarStarStar Always a welcoming environment.  —    (Patient since Fri Jul 12 00:00:00 MDT 2019)

Always a welcoming environment.


StarStarStarStarStar The has always been friendly and a family envir... —    (Patient since Fri Jul 12 00:00:00 MDT 2019)

The has always been friendly and a family environment.


StarStarStarStarStar  —    (Patient since Sat Sep 19 00:00:00 MDT 2015)

Dra is excellent and the service is excellent too!!


StarStarStarStarStar My husband and I have been with Dr. Bertsch for... —    (Patient since Fri Mar 27 00:00:00 MDT 2015)

My husband and I have been with Dr. Bertsch for 8 years. Always have been pleased with glasses selection and contacts, eye check up, too! Friendly and courteous atmosphere. Love coming here. Easy to make appointments.


StarStarStarStarStar I love how welcoming, fast, efficient and detai... —    (Patient since Fri Jan 04 00:00:00 MST 2019)

I love how welcoming, fast, efficient and detail Dr. Keller Bertsch and the office staff are. This last visit I took two of my children to get glasses for the first time. They also enjoyed their visit. Keep going above and beyond on customer service. May god blessed your business, family and you all. I pray it continues to grow beyond your goals. You are all amazing. Thank you.


StarStarStarStarStar great service, really personable, made me feel ... —    (Patient since Tue Nov 20 00:00:00 MST 2018)

great service, really personable, made me feel very comfortable every time I visit. I have referred my wife and several friends.


StarStarStarStarStar 5 Stars —    (Patient since Fri Apr 05 00:00:00 MDT 2019)

Been going to Dr. Bertsch since she opened in Atascocita and it is always a wonderful experience. Very professional and friendly.


StarStarStarStarStar I really loved the service and everyone was ver... —    (Patient since Tue Aug 04 00:00:00 MDT 2020)

I really loved the service and everyone was very nice and I will recommend everyone to go here


StarStarStarStarStar Great Eye Doctor for Our Family! —    (Patient since Sat Feb 28 00:00:00 MST 2015)

Our entire family has seen Dr. Bertsch for several years. She is always professional and thorough. Each member of our family has unique needs and she works with us to provide the best fit for us! Our most recent visits have been during COVID-19, and she clearly provided a clean, sanitized setting for a safe exam.


StarStarStarStarStar As always the service here is impeccable! —    (Patient since Fri Feb 20 00:00:00 MST 2015)

As always the service here is impeccable! Doctor is always nice and answers any questions I have!


StarStarStarStarStar Love Dr. Bertsch, Love this office. —    (Patient since Thu Jul 06 00:00:00 MDT 2017)

Love Dr. Bertsch, Love this office.


StarStarStarStarStar Great atmosphere to be in every time I go ❤️ —    (Patient since Mon Mar 27 00:00:00 MDT 2017)

Great atmosphere to be in every time I go ❤️


StarStarStarStarStar Love this office! Friendly, courteous, and mask... —    (Patient since Sat Oct 29 00:00:00 MDT 2016)

Love this office! Friendly, courteous, and mask friendly especially during this pandemic.


StarStarStarStarStar Fantastic service! —    (Patient since Mon Dec 22 00:00:00 MST 2014)

I have been going to Dr. Bertsch for years, and my visits with Dr. Bertsch are traditionally good visits. However, my last visit was exceptionally wonderful and quite refreshing! Even during the COVID-19 pandemic, Dr. Bertsch remained jovial and service-oriented. One of the many things I appreciate about Dr. Bertsch, which didn't change during these trying times, is her ability to provide excellent customer service and attention. Melanie, who functions as the front office staff, was just as jovial, attentive, and accommodating. It was so much more than just about the eye exam or glasses, they (Dr. Bertsch and Melanie) made it a wonderful experience.


StarStarStarStarStar Dr. Bertsch is excellent —    (Patient since Mon Jun 01 00:00:00 MDT 2020)

Dr. Bertsch is patient and caring, explaining things I had questions about. Her staff is helpful and handled patients well during this pandemic. They are, by far, the best office I've been to in my 30 years of wearing glasses.


StarStarStarStarStar Dr. Bertsch does a great job supporting her pat... —    (Patient since Fri Jan 02 00:00:00 MST 2015)

Dr. Bertsch does a great job supporting her patients. I ran out of contacts, and Dr. Bertsch supplies me with a trial pair until I was able to get an appointment.


StarStarStarStarStar Best Eye Dr —    (Patient since Sat Feb 21 00:00:00 MST 2015)

Im always greeted by a friendly face when I walk into Todays Vision. Dr. Bertsch and her staff are very warm and welcoming. Dr Bertsch gave me 7 different brands of contacts to try so that I was able to find the best fit.


StarStarStarStarStar My family have come here for a long time. You w... —    (Patient since Thu Jan 26 00:00:00 MST 2017)

My family have come here for a long time. You will not find friendlier people. Dr. Bertsch and her staff have worked with us in dealing with our insurance and have put our well being first. You could not ask for better people and technical ability.


StarStarStarStarStar Happy customer.  —    (Patient since Sat Feb 24 00:00:00 MST 2018)

My son and I have been going to Dr. Bertsch’s office for several years now. We always feel valued as customers and Dr. Bertsch treats my son just like she would any adult. She listens to help. Her and her staff are very friendly, professional and informative. I love going there because of the friendly atmosphere and we always get in and out with no issues.


StarStarStarStarStar The doctor and the staff are very friendly and ... —    (Patient since Sat Jun 02 00:00:00 MDT 2018)

The doctor and the staff are very friendly and cooperative. Minimal waiting time and excellent customer service


StarStarStarStarStar Great Friendly Staff!!!  —    (Patient since Sat May 11 00:00:00 MDT 2019)

Great Friendly Staff!!!


StarStarStarStarStar Love going to do my check ups. Always fast and... —    (Patient since Fri Feb 13 00:00:00 MST 2015)

Love going to do my check ups. Always fast and great service.


StarStarStarStarStar I only expected to come in to make an appointme... —    (Patient since Sat Mar 03 00:00:00 MST 2018)

I only expected to come in to make an appointment for a later time, but was seen right away. Friendly people. Quick service. Very much appreciated.


StarStarStarStarStar Dr Bertsch was wonderful! She took her time wit... —    (Patient since Thu Jan 23 00:00:00 MST 2020)

Dr Bertsch was wonderful! She took her time with me and made me feel very comfortable. My insurance was explained and I am very surprised at how good my benefits are! Kudos to Dr Bertsch!


StarStarStarStarStar My visit with Dr. Bertsch and her staff always ... —    (Patient since Thu Jan 19 00:00:00 MST 2017)

My visit with Dr. Bertsch and her staff always makes the visit very pleasant. I would highly recommend if you live in the Atascocita/Humble/Kingwood area. Stop in and meet Dr. Bertsch you will leave with a smile on your face with the great service she provides.


StarStarStarStarStar Wonderful as usual —    (Patient since Fri Apr 05 00:00:00 MDT 2019)

As usual, everything was wonderful. Dr. Bertsch is very thorough and the office staff is very friendly and helpful.


StarStarStarStarStar the appointment was quick and easy —    (Patient since Thu Jan 19 00:00:00 MST 2017)

the appointment was quick and easy


StarStarStarStarStar Very helpful friendly staff  —    (Patient since Sat Mar 09 00:00:00 MST 2019)

Very helpful friendly staff


StarStarStarStarStar Always five🌠 service, very pleasant, always he... —    (Patient since Fri Mar 06 00:00:00 MST 2015)

Always five🌠 service, very pleasant, always helpful, trusting. Thnx


StarStarStarStarStar Prompt, friendly and knowledgeable! —    (Patient since Sat Oct 14 00:00:00 MDT 2017)

Prompt, friendly and knowledgeable!


StarStarStarStarStar  —    (Patient since Fri Jan 17 00:00:00 MST 2020)

awesome service! they were very kind and helpful.


StarStarStarStarStar They were GREAT and Dr. Bertsch is a Wonderful ... —    (Patient since Thu Jan 10 00:00:00 MST 2019)

They were GREAT and Dr. Bertsch is a Wonderful and caring person.. Ray A.


StarStarStarStarStar Dr. Bertsch provided excellent service. I was ... —    (Patient since Tue Jan 06 00:00:00 MST 2015)

Dr. Bertsch provided excellent service. I was seen promptly. The exam was thorough. The office is clean, professional and friendly. I am very satisfied with my visit!


StarStarStarStarStar Always a Pleasant Experience  —    (Patient since Sat Dec 30 00:00:00 MST 2017)

Always a Pleasant Experience


StarStarStarStarStar Very nice experience, as usual.  —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

Very nice experience, as usual.


StarStarStarStarStar Always a pleasant visit —    (Patient since Sat Jul 22 00:00:00 MDT 2017)

My visit pleasant and the actual exam did not take too long.


StarStarStarStarStar I appreciate the service and eye care and would... —    (Patient since Thu Jul 19 00:00:00 MDT 2018)

I appreciate the service and eye care and would gladly recommend them to others.


StarStarStarStarStar Excellent experience, we love Dr. Bertsch! —    (Patient since Thu May 25 00:00:00 MDT 2017)

Excellent experience, we love Dr. Bertsch!


StarStarStarStarStar Wonderful experience. Dr. Bertsch always liste... —    (Patient since Fri Jun 23 00:00:00 MDT 2017)

Wonderful experience. Dr. Bertsch always listens to my concerns and never makes me feel rushed or pressured to get something I'm not comfortable with.


StarStarStarStarStar Terrible customer service —    (Patient since Sat Mar 21 00:00:00 MDT 2015)

My appointment was on March 17th. As I write this today it is May 15th and I have yet to get my new prescription for myself and my daughter. It has now been 8 weeks. In that time I have called 7 times. Of the 7 times I called 5 times the person who I spoke with was very rude to me including my first call which I was hung up on. Only 2 times did I get someone who actually acted like they cared. I will say that Dr. Bertsch was very friendly during our visit but the ladies at the desk not soo much. Even on that day when I said my daughter and I would not be getting frames the attitude towards us changed and the lady almost seemed put out by us. I have never been contacted by anyone. On my 4th call I said how come nobody has called me and updated me I was told because they aren't in yet so there is nothing to tell you. I did not know getting new prescription lenses would be such an ordeal. I am not the only one who feels this way about the staff there. As the reviews online agree with what I am saying here. Again it is a shame because Dr. B is very friendly. So at this point I will most likely not be coming back here. I will definitely take my business elsewhere. This location was on our company email as a preferred user that takes our insurance. I will be letting my company (about 300 people) know not to waste their time and to definitely go elsewhere.


StarStarStarStarStar Overall great customer service. —    (Patient since Thu Nov 17 00:00:00 MST 2016)

Overall great customer service.


StarStarStarStarStar Professional, efficient and friendly service. W... —    (Patient since Fri Mar 30 00:00:00 MDT 2018)

Professional, efficient and friendly service. Wide variety of eyewear to choose from.


StarStarStarStarStar Excellent, knowledgeable and courteous staff. ... —    (Patient since Thu Mar 29 00:00:00 MDT 2018)

Excellent, knowledgeable and courteous staff. Dr. Bertsch was so charming and friendly. I highly recommend!!


StarStarStarStarNo Star I enjoyed my visit. The receptionist and doctor... —    (Patient since Sat Mar 03 00:00:00 MST 2018)

I enjoyed my visit. The receptionist and doctor were absolutely great! The only reason I'm not giving 5 stars is because of the older lady sitting at the front counter with the receptionist. Her customer service was unwelcoming and off-putting. This is the lady that took care of the purchase of my glasses and gave us our eye prescriptions. Other than interactions with her, it was a wonderful experience.


StarStarStarStarStar Excellent doctor, friendly and understanding —    (Patient since Thu Dec 01 00:00:00 MST 2016)

Excellent doctor, friendly and understanding


StarStarStarStarStar Dr. Bertsch & her staff are amazing! —    (Patient since Sat Nov 22 00:00:00 MST 2014)

Dr. Bertsch & her staff are amazing! I have been going to Dr. Bertsch since we moved from Crosby to Atascocita about five years now and i have never been disappointed, she provides quality vision care. Also Ms. Malanny her front desk receptionist is absolutely amazing, always there to help me choose the right frames! Thank You to Today's Vision Atascocita staff for their outstanding vision care you have a coustomer for life! Sincerely, The Greens


StarStarStarStarStar overall, very pleasant experience  —    (Patient since Tue Oct 24 00:00:00 MDT 2017)

overall, very pleasant experience


StarStarStarStarStar A very pleasant experience.  —    (Patient since Sat Jul 22 00:00:00 MDT 2017)

A very pleasant experience. Staff and dentist were polite and professional.


StarStarStarStarStar Pleasant office with friendly and professional ... —    (Patient since Fri Jul 14 00:00:00 MDT 2017)

Pleasant office with friendly and professional staff. We'll definitely return.


StarNo StarNo StarNo StarNo Star This place was awful!!!!!!  —    (Patient since Thu Jul 06 00:00:00 MDT 2017)

This place was awful!!!!!!


StarStarStarStarStar The lady that was in charge of billing and help... —    (Patient since Sat Jun 24 00:00:00 MDT 2017)

The lady that was in charge of billing and helping me pick out my glasses was slightly rude and I had the feeling that she was annoyed when I was licking out my glasses. The doctor was excellent but I was not happy with this one individual on her staff.


StarStarStarStarStar This is the best Eye clinic in Humble, Texas  —    (Patient since Sat Jun 24 00:00:00 MDT 2017)

This is the best Eye clinic in Humble, Texas


StarStarStarStarStar Wonderful experience! Always takes her time an... —    (Patient since Fri Jun 23 00:00:00 MDT 2017)

Wonderful experience! Always takes her time and answers all my questions. Great Doctor!


StarNo StarNo StarNo StarNo Star I made appointment because I received an e-mail... —    (Patient since Sat May 09 00:00:00 MDT 2015)

I made appointment because I received an e-mail stating it was time for my visit. I show up to appointment only to be told I have to wait several months until my insurance will pay for a check up. On my last visit I was left waiting for 40 minutes. When I finally said I could wait no longered and I received a hurried cursory exam., your mistake was discover


StarStarStarStarStar Good morning Dr it was great like always frie... —    (Patient since Sat Apr 15 00:00:00 MDT 2017)

Good morning Dr it was great like always friendly service get in get out quick I like that the only thing I don't like is lies when I went in to set my appointment the lady at the front told me she would give me a 30perent discount because my insurance didn't cover the frames till next year when I was done and was picking a frame I asked her about the discount all she did was laugh and honestly I hate that I don't mind paying for my frames but that's not right


StarStarStarStarStar  —    (Patient since Tue Jan 20 00:00:00 MST 2015)

I love to see Dr. Bertsch she is always friendly and keeps her times very close to schedule so you don't have to wait to see her. I have had all great experiences since moving here 3 years ago.


StarStarStarStarStar Wonderful experience —    (Patient since Mon Feb 06 00:00:00 MST 2017)

It's been years since I have had an eye exam. Had an excellent experience at Today's Vision in Atascocita. Nice, pleasant, and professional people.


StarStarStarStarStar The office staff was great. My family and I th... —    (Patient since Mon Nov 21 00:00:00 MST 2016)

The office staff was great. My family and I think that Dr. Bertsch is fantastic. She is very knowledgeable and friendly and we are appreciative for that.


StarStarStarStarStar Dr. Kellee Bertsch is very professional in her conduct and demeanor —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Kellee Bertsch is very professional in her conduct and demeanor. I arrived early and was able to be seen right away.


StarStarStarStarStar I like coming here because it is fast and I never have to wait past my appointment time.  —    (Patient since Fri Jun 16 00:00:00 MDT 2017)

I like coming here because it is fast and I never have to wait past my appointment time.


StarStarStarStarStar We have tried most, if not all, of the vision centers around the Atascocita area —    (Patient since Sat Jan 03 00:00:00 MST 2015)

We have tried most, if not all, of the vision centers around the Atascocita area. None have been as easy to work with, affordable, trustworthy, and professional as Today's Vision. Highly recommended.


StarStarStarStarStar prompt and expert service —    (Patient since Thu Jan 15 00:00:00 MST 2015)

prompt and expert service


StarStarStarStarStar The staff was very helpful and professional. Thanks —    (Patient since Mon Dec 28 00:00:00 MST 2015)

The staff was very helpful and professional. Thanks


StarStarStarStarStar Eye Dr. was very informative on my particular situation and friendly as well —    (Patient since Tue Jul 27 00:00:00 MDT 2021)

Eye Dr. was very informative on my particular situation and friendly as well. Highly recommend as I have been to several eye Drs


StarStarStarStarStar This was one of the best experiences I've had at the eye doctor in many years.  —    (Patient since Tue Nov 10 00:00:00 MST 2015)

This was one of the best experiences I've had at the eye doctor in many years.


StarStarStarStarStar excellent service and very helpful —    (Patient since Thu Dec 01 00:00:00 MST 2016)

excellent service and very helpful


StarStarStarNo StarNo Star Good visit experience  —    (Patient since Mon Nov 09 00:00:00 MST 2015)

I was apprehensive about the visit due to the poor experience I had when I initially called to make an appointment and then when I received a text confirming my appointment for the wrong day. Thankfully the office visit experience went smoothly. The Dr. Is very friendly and personable.


StarStarStarNo StarNo Star Glasses —    (Patient since Mon Jun 12 00:00:00 MDT 2017)

Glasses had a certain price and it was not honored!!


StarStarStarStarStar The exam was quick and efficient. No wait time was great! —    (Patient since Fri Oct 02 00:00:00 MDT 2015)

The exam was quick and efficient. No wait time was great!


StarStarStarStarStar love the selection of eyewear available and the service is excellent —    (Patient since Fri Aug 21 00:00:00 MDT 2015)

love the selection of eyewear available and the service is excellent. I just found my new favorite place.


StarStarStarStarStar This has been the best appointment I have ever had with an optometrist —    (Patient since Sat Aug 15 00:00:00 MDT 2015)

This has been the best appointment I have ever had with an optometrist. Everyone in the office was very helpful and I had a very pleasant experience. Thank you.


StarStarStarStarStar Excellent, doctor and the receptionists are superb!!! —    (Patient since Sat Jan 12 00:00:00 MST 2019)

Excellent, doctor and the receptionists are superb!!!


StarStarStarStarStar This is a great place to go, they work with my children well and make the extra effort to help... —    (Patient since Tue Feb 24 00:00:00 MST 2015)

This is a great place to go, they work with my children well and make the extra effort to help them see better!


StarStarStarStarNo Star Dr. Bertsch - Great; Staff - Unprofessional —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

Dr. Bertsch is great; however, I feel that her office staff is unprofessional. The lady who did my initial eye tests looked at the photos of my eyes and made the following comments, "Hmmm...I wonder what that spot is" and "Wow, you're eyes are really red." Luckily, the spot on my eye is not new, so I new that it was normal. However, I imagine that this would make some other patients extremely nervous until Dr. Bertsch is able to look at it. In addition, they office staff was talking back in forth in an unprofessional manner while I was standing at the desk waiting to be helped. I've been going here for years because I like Dr. Bertsch, but came home and told my husband that we may need to make a change in the future depending on the staff.


StarStarStarStarStar I was very pleased with the staff working there Very polite and friendly I really like the doctor... —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

I was very pleased with the staff working there Very polite and friendly I really like the doctor she makes you feel very comfortable


StarStarStarStarStar Everyone in the office is always very friendly.  —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

Everyone in the office is always very friendly.


StarStarStarStarStar As always the experience was top notch —    (Patient since Thu Jul 23 00:00:00 MDT 2015)

As always the experience was top notch. The staff if always very helpful, knowledgeable, and friendly. I would recommend highly.


StarStarStarStarStar Dr. Bertsch is very personable. She fully explains everything —    (Patient since Mon Jul 13 00:00:00 MDT 2015)

Dr. Bertsch is very personable. She fully explains everything. She will work with you till you are satisfied.


StarStarStarStarStar the ladies were very knowledgeable and i had a great time talking and finding my classes. —    (Patient since Mon Jun 08 00:00:00 MDT 2015)

the ladies were very knowledgeable and i had a great time talking and finding my classes.


StarStarStarStarStar I feel so appreciated when I see Dr.Bertsch —    (Patient since Sat Apr 11 00:00:00 MDT 2015)

I feel so appreciated when I see Dr.Bertsch.


StarStarStarStarStar Glasses were scheduled to be available for pickup on Saturday, Mar 28, but we're not ready —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

Glasses were scheduled to be available for pickup on Saturday, Mar 28, but we're not ready. They were ready the following Monday, but I had to go without my glasses for the entire weekend because of this.


StarStarStarStarStar 1st Experience —    (Patient since Fri Mar 27 00:00:00 MDT 2015)

A very friendly place. Loved the staff and Dr. Bertsch. Great selection of frames to pick from, it was easy to find exactly what I wanted, and no pressure. I was in and out very quickly. Paperwork was done online prior to visit, reminder notices were sent via email and by phone. They have it all together. My husband and I will return.


StarStarStarStarStar My experience was great! Very friendly staff who were very helpful.  —    (Patient since Sat Mar 21 00:00:00 MDT 2015)

My experience was great! Very friendly staff who were very helpful.


StarStarStarStarStar LOVE THIS DOCTOR! —    (Patient since Sat Jan 21 00:00:00 MST 2017)

Dr. Kellee Bertsch is great!!!


StarStarStarStarStar I enjoyed the conversation and everybody was very friendly. —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

I enjoyed the conversation and everybody was very friendly.


StarStarStarStarStar Dr. Kellee Bertsch and her staff are wonderful —    (Patient since Tue Mar 10 00:00:00 MDT 2015)

Dr. Kellee Bertsch and her staff are wonderful. When you call or come to see them, everything is always explained. They will work with you,answer your concerns and guide you to the best options.


StarStarStarStarStar Best Eye Exam and Doc —    (Patient since Fri Mar 06 00:00:00 MST 2015)

Everyone is so pleasant and exam and financials explained well!!


StarStarStarStarStar Great atmosphere and a pleasant staff. —    (Patient since Tue Mar 03 00:00:00 MST 2015)

Great atmosphere and a pleasant staff.


StarStarStarStarStar Very friendly experience —    (Patient since Fri Feb 27 00:00:00 MST 2015)

Very friendly experience; I was a walk-in patient but was able to receive great service within a very short amount of time. The whole experience was very accommodating and professional.


StarStarStarStarStar Great experience great environment. Very friendly staff  —    (Patient since Fri Feb 13 00:00:00 MST 2015)

Great experience great environment. Very friendly staff


StarStarStarStarStar Very friendly & professional service —    (Patient since Mon Feb 16 00:00:00 MST 2015)

Very friendly & professional service


StarStarStarStarStar Very satisfied with the service. —    (Patient since Tue Jan 27 00:00:00 MST 2015)

Very satisfied with the service.


StarStarStarStarStar Dr. Bertsch and her staff were very personable and efficient —    (Patient since Tue Feb 03 00:00:00 MST 2015)

Dr. Bertsch and her staff were very personable and efficient. I was in and out in 30 minutes, but it probably would have been sooner had it not taken me so long to pick out my glasses. ;) I highly recommend her!


StarStarStarStarStar i love you all being among proffecionals is a pleasure —    (Patient since Tue Feb 03 00:00:00 MST 2015)

i love you all being among proffecionals is a pleasure


StarStarStarStarStar This is a great place. Everyone was helpful and friendly —    (Patient since Tue Feb 03 00:00:00 MST 2015)

This is a great place. Everyone was helpful and friendly. My examination was done professionally, timely and Dr. Bertsch was quite pleasant to work with. I am very happy with about chosing Dr. Bertsch and eagerly await my new specs.


StarStarStarStarStar Quick and easy. Very friendly —    (Patient since Tue Feb 03 00:00:00 MST 2015)

Quick and easy. Very friendly


StarStarStarStarStar I love taking my son to this office —    (Patient since Sat Jan 31 00:00:00 MST 2015)

I love taking my son to this office. The doctor is great with children and making everyone feel welcome, she explains everything in detail and very thorough. I would recommend this office. Excellent service!


StarStarStarStarStar eye visit —    (Patient since Tue Jan 20 00:00:00 MST 2015)

Love this office, always on time, very friendly and helpful. Dr. Let's you know how your eye health is as you go thru tests


StarStarStarStarStar Nice! —    (Patient since Fri Jan 16 00:00:00 MST 2015)

Friendly team. Will definitely come back to Dr. Bertsch.


StarStarStarStarStar Excellent doctor and friendly helpful staff —    (Patient since Sat Nov 15 00:00:00 MST 2014)

Excellent doctor and friendly helpful staff


StarStarStarStarStar Very friendly, laid back, and personable staff and doctor!  —    (Patient since Tue Mar 15 00:00:00 MDT 2016)

Very friendly, laid back, and personable staff and doctor!


StarStarStarStarStar Dr. Bertsch —    (Patient since Sat Oct 25 00:00:00 MDT 2014)

Dr. Bertsch is great. She's very informative and super friendly. She also has a great staff. When I leave I know I've gotten the best care.


StarStarStarStarStar This is the third year in a role that I have visited Today's Vision and I am always pleased —    (Patient since Sat Nov 11 00:00:00 MST 2017)

This is the third year in a role that I have visited Today's Vision and I am always pleased. The staff is so nice and friendly. I would recommend Dr. Bertsch to anyone.


StarStarStarStarStar The front office lady is very knowledgeable and is able to anticipate the needs of services —    (Patient since Tue Oct 02 00:00:00 MDT 2012)

The front office lady is very knowledgeable and is able to anticipate the needs of services


StarStarStarStarStar Both ladies at the front desk were nice and very professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Both ladies at the front desk were nice and very professional.


StarStarStarStarStar She even repaired my old glasses! —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

She even repaired my old glasses!


StarStarStarStarStar Outstanding Team. I refuse to go any where else. Dr Bertsch is great. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Outstanding Team. I refuse to go any where else. Dr Bertsch is great.


StarStarStarStarStar Kellee, You might remember that you spoke of your issues with the business is not doing very well,... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Kellee, You might remember that you spoke of your issues with the business is not doing very well, financially. So here's a possible reason why...... I won't be back, even though everything about the process was good, because your prices for glasses are way to high, 30-40%. Not competitive.


StarStarStarStarStar I enjoyed my visit and was pleasantly surprised at the response to all my questions —    (Patient since Sat Jan 01 00:00:00 MST 1)

I enjoyed my visit and was pleasantly surprised at the response to all my questions. The team really did care and were very informative about the eye exam and the glasses that I would need..Thanks for a wonderful experience.


StarStarStarStarStar Very nice office. Very friendly staff. Dr Bertsch was great. —    (Patient since Fri Dec 17 00:00:00 MST 2021)

Very nice office. Very friendly staff. Dr Bertsch was great.


StarStarStarStarStar Great —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was referred by family and had a great experience. I do not have health insurance and let that known when booking my appt. The lady was very nice and went over all of my financial options before my visit. I had a pretty good idea my out of pocket costs before my visit. Upon my visit my costs were gone over again and there were no surprise charges. Before any additional tests were done, they informed me it was not included in my quoted cost and informed me the extra amount it be. I will be returning!


StarStarStarStarStar I have been always satisfied with your service. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been always satisfied with your service.


StarNo StarNo StarNo StarNo Star While I was very happy with my initial visit with Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

While I was very happy with my initial visit with Dr. Bertsch, I have to say that the customer service (the folks up front, not Dr. Bertsch) has been very dissapointing at best. I requested that my new lens presription be used in a a frame that I supplied and paid for them immediately. I later discovered that I had been undercharged and called to notify the store of the error and paid the remainder over the phone, strike one. A week later I called to check on the status of my glasses and was told it would be a few mor days. A few hours later I received a text message that my glasses were in (I was now 2 hours away). I drove to get my glasses only to find that my prescription had been made into sunglasses instead of transition lenses, strike 2. A week later I got a text that my (corrected) lenses were in. I drove to the store to pick them up only to be told that they were not actually there. Still don't have them, strike 3!


StarStarStarStarStar Always a pleasure!!! —    (Patient since Mon Oct 02 00:00:00 MDT 2017)

Never been one to get annual eye exams, but with Dr. Bertsch I look forward to it! She and her staff are always so friendly and helpful. They always make sure you have a complete understanding if everything they are doing. It's always a pleasure at her office! I highly recommend the doctor and her staff!


StarStarStarStarStar Great Clinic —    (Patient since Sat Jan 01 00:00:00 MST 1)

Friendly staff, punctual and personable doctor. Easy communication regarding visit reminders and eye wear pick up.


StarStarStarStarStar Dentist Bertsch & Her staff were excellent. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dentist Bertsch & Her staff were excellent.


StarStarStarStarStar Extremely satisfied  —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

Dr. Bertsh really has a passion for eye care! She is extremely educated in her specialty and explained my condition in great detail! I brought my daughter to her also and she was great with her as well. Highly recommended!


StarStarStarStarStar Office Experience —    (Patient since Thu May 14 00:00:00 MDT 2015)

Dr Bertsch has a great attitude and makes the eye exam an enjoyable experience. She is thorough and concerned and keeps the visit on a resonable schedule. I highly recommend her for your vision needs. The office itself is an inviting and upbeat accomodation.


StarStarStarStarStar Dr. Kellee has been so patient while trying to find contacts that worked for me.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Kellee has been so patient while trying to find contacts that worked for me. Thank you so much!


StarStarStarStarStar Receptionist was very rude! Upon arriving at the reception desk and advising her off my... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Receptionist was very rude! Upon arriving at the reception desk and advising her off my appointment time, she assumed that I did not have insurance before even locating the medical history form I filled out and emailed in the day before! Then she asked me if I might have made an appointment somewhere else!


StarStarStarStarStar Very professional & friennly —    (Patient since Sat Aug 05 00:00:00 MDT 2017)

Very professional & friennly


StarStarStarStarStar Professional atmosphere, great service, impressive products.  —    (Patient since Sat Feb 17 00:00:00 MST 2018)

Professional atmosphere, great service, impressive products.


StarStarStarStarStar Pleasant experience which I enjoyed greatly. Thank you —    (Patient since Fri Apr 15 00:00:00 MDT 2016)

Pleasant experience which I enjoyed greatly. Thank you


StarStarStarStarStar Best Doctor in Houston —    (Patient since Sat Feb 21 00:00:00 MST 2015)

Dr Bertsch is the nicest doctor that i have ever met! She is down ro earth and personable. I found her office online and expected average service because i needed new contacts, howere the service was like none Ive ever had. The contacts that I have been wearing for 15 years are no longer available. She contacted the manufacturer and selected a new type that closely resembled my discontinued model. I will be going back to Todays Vision for as long as I live in the Houston area.


StarStarStarStarStar Everyone was very friendly and helpful. The Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was very friendly and helpful. The Dr. was careful to explain everything And she answered all my questions.


StarStarStarStarStar GREAT EYE DOCTOR —    (Patient since Sat Jan 01 00:00:00 MST 1)

The best eye doctor and great assortment of products & services


StarStarStarStarStar Today's Vision —    (Patient since Thu Nov 13 00:00:00 MST 2014)

I just had my first visit, and was very impressed! The facility was modern, spacious and clean. Dr. Bertsch was personable, knowledgeable and efficient. My appointment was at 12:30, I was seen right away and done by 1:00 for an eye exam and contact lense fitting, yet I never felt rushed. Plus, the imaging that they use instead of pupil dilation is amazing, with no drops required nor any jlight sensitivity afterward.


StarStarStarStarStar The staff and Doctor are friendly and easy to work with.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff and Doctor are friendly and easy to work with. Dr. Kellee Bertsch is very patient with people with sensitive eyes that want to wear contacts. After three trial sets Dr.Kellee found some that are comfortable and my vision is 20/25.. I am very happy.


StarStarStarStarStar My first time experience was excellent from beginning to end —    (Patient since Fri Jan 04 00:00:00 MST 2019)

My first time experience was excellent from beginning to end. Both doctor and staff were helpful and professional. I will definitely continue to attend in the future if necessary whether I need to be seeing or the family. Merry Christmas to everyone.


StarStarStarStarStar Thanks for making us feel welcome :) —    (Patient since Sat Nov 04 00:00:00 MDT 2017)

Thanks for making us feel welcome :)


StarStarStarStarStar Fast and Efficient —    (Patient since Tue Dec 16 00:00:00 MST 2014)

This appointment was probably one of the fastest appointsments i have ever had at an eye doctor. There was no fluff and she listened to my opnions on what usually worked for me.


StarStarStarStarStar Dr. Keller is exceptional. I came in without an appointment and helped me right away. Thanks! —    (Patient since Thu Feb 02 00:00:00 MST 2017)

Dr. Keller is exceptional. I came in without an appointment and helped me right away. Thanks!


StarStarStarStarStar Dr. Bertsch was helpful and knowledgeable about my issues —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch was helpful and knowledgeable about my issues. She was able to offer options to help and was so easy to work with. I have already recommended her to others at my work


StarStarStarStarStar Excellet Care —    (Patient since Sat Feb 21 00:00:00 MST 2015)

I have received excellent care here at Today's Vision Atascocita. Prescriptions are always right on.


StarStarStarStarStar Called on a Friday afternoon. The appointment was made for my daughter the next day —    (Patient since Thu Aug 29 00:00:00 MDT 2019)

Called on a Friday afternoon. The appointment was made for my daughter the next day. Walked in and was seen right away. Doctor was very friendly and personable. For my own vision needs, I had been going somewhere else. Now I will be switching over myself.


StarStarStarStarStar As always, it was a very pleasant experience.  —    (Patient since Fri May 01 00:00:00 MDT 2015)

As always, it was a very pleasant experience.


StarStarStarStarStar Highly recommend if you are looking for an optometrist office that is/offers: Very personalized... —    (Patient since Tue Nov 15 00:00:00 MST 2016)

Highly recommend if you are looking for an optometrist office that is/offers: Very personalized service - friendly - accommodating - helpful - fast/prompt - professional - informative from the medical perspective as well as the financial options perspective - provides great insight on frame options (what type of frame works with your prescription/what doesn't work with your prescription - your appearance with style of frame you select)


StarStarStarStarStar I was very pleased with my service from Dr. Bertsch —    (Patient since Tue Jun 02 00:00:00 MDT 2015)

I was very pleased with my service from Dr. Bertsch. She is very knowledgeable and thorough in her exam.


StarStarStarStarStar I enjoy coming to Today's Vision.  —    (Patient since Sat Aug 29 00:00:00 MDT 2015)

I enjoy coming to Today's Vision. The staff is friendly and welcoming. The doctor is great and always is willing to tell me about my vision.


StarStarStarStarStar Very pleased with my visit. —    (Patient since Sat Nov 11 00:00:00 MST 2017)

Very pleased with my visit.


StarStarStarStarStar Great service —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was very friendly and very helpful here. Great service


StarNo StarNo StarNo StarNo Star I was told I would have to pay copay only. Never have I had to pay copay and for exam —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was told I would have to pay copay only. Never have I had to pay copay and for exam. I will never come back. Should have only had to pay copay 25.00 not 84.00


StarStarStarStarStar Best and most professional  —    (Patient since Sat Jan 17 00:00:00 MST 2015)

Best and most professional Vision business I have been too. My entire family goes here, that is several people. And all have enjoyed their visit, as well as their prescriptions. WE can see clearly now, the blurs are gone!!


StarStarStarStarStar Saturday Appointments!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was so impressed with the service from everyone at the office! I was a new patient and you worked me in along with my son. Everything was very professional and we were taken care of by all staff members. I think you have new "regulars!"


StarStarStarStarStar Dr. Kellee and the staff are very proficient and professional —    (Patient since Tue Oct 20 00:00:00 MDT 2015)

Dr. Kellee and the staff are very proficient and professional. They go out of their way to work with you, especially when you have limited funds. Thanks for the great 1st expereince!


StarStarStarStarStar My overall review on my recent appointment was very good. All the employes was friendly and polite —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

My overall review on my recent appointment was very good. All the employes was friendly and polite. My appointment was fast and eveything was explained to me. I will recommend my family and friend.


StarStarStarStarStar What a pleasure it was to receive genuine customer care/service!! It was refreshing to receive... —    (Patient since Sat Jan 01 00:00:00 MST 1)

What a pleasure it was to receive genuine customer care/service!! It was refreshing to receive such personal care and to receive such attention to my needs!!! I have already made my daughters appt and am looking forward to receiving my eyeglasses!!!!


StarStarStarStarStar Dr. Bertsch and staff of courteous and professional. Top Notch! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch and staff of courteous and professional. Top Notch!


StarStarStarStarStar Returning client because of thorough exam & great service —    (Patient since Fri Apr 05 00:00:00 MDT 2019)

I am a return client and, as with the prior visit, found the exam to be very thorough with great explanation and very reasonably priced. I have been impressed with the whole process and professionalism of Dr. Bertsch and her staff.


StarStarStarStarStar Dr. Bertsch is great! Wouldn't go to anyone else. —    (Patient since Fri Dec 26 00:00:00 MST 2014)

Dr. Bertsch is great! Wouldn't go to anyone else.


StarStarStarStarStar very friendly and helpful.thanks, guys —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and helpful.thanks


StarStarStarStarStar I have been a patient of Today's Vision for many years and each time I have been treated with the... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have been a patient of Today's Vision for many years and each time I have been treated with the upmost care and professionalism with a wide array of choices.


StarStarStarStarStar Excellent customer service...I was greeted as soon as I opened the door —    (Patient since Mon Oct 14 00:00:00 MDT 2019)

Excellent customer service...I was greeted as soon as I opened the door. The staff was very friendly & Dr. Bertsch made me feel comfortable with my exam & now I can see again!


StarStarStarStarStar Very friendly and prompt. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and prompt.


StarStarStarStarStar Dr. Bertsch is excellent —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch is excellent. Friendly, timely, patient and great with my kids, and very good at explaining their eye needs and glasses prescriptions.


StarStarStarStarStar Dr Bertsch took the time to explain my examination results, and  —    (Patient since Fri Apr 12 00:00:00 MDT 2019)

Dr Bertsch took the time to explain my examination results, and gave me the confidence to know that I am in excellent hands with her office.


StarStarStarStarStar Dr. Bertsch is quick, but very thorough —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

Dr. Bertsch is quick, but very thorough. My annual eye appointment is always the quickest doctors' appointment of the year. I wear contacts and was in and out in 18 minutes. My husband does not need vision correction and he was done in less time.


StarStarStarStarStar I have to say I was nervous going in due to the fact that it was my first exam within 10years,I... —    (Patient since Thu Apr 21 00:00:00 MDT 2016)

I have to say I was nervous going in due to the fact that it was my first exam within 10years,I was treated with such friendly and very knowlegable service. U really appreciated the time the Doctor took out to explain to me the test that was going to be done and what we should expect from it, s well as given my options which were covered by insurance or out of my pocket,so I was given the option to choose which way would benefit me better instead of in most visits to doctors it this and no other way. I will defitnatley be returning on my next visit for exam and highly recommends Today Vision Atascocita to all.


StarStarStarStarStar Going to the doctors in no fun experience —    (Patient since Fri Apr 12 00:00:00 MDT 2019)

Going to the doctors in no fun experience. Going to the today's vision in atascocita was just about a hoot. I was smiling when I met the doctor and when I left the office. The first thing I noticed was how neat, clean and modern her office was. There were tables to sit out to do the paperwork or chairs to watch an informative dialogue on TV about the health of ones eyes. The doctor actually came out to introduce herself and take me back for my eye exam. I was really glad that they had a test instead of dilation. Dr. Bertsch knew what she was talking about my eyes. I have a lazy eye and she knew just what to do and told me in very simple terms that I could understand. When I took my four year old grandson for his first eye exam with me, she was kind, and very understanding with his hereditary eye disease. He was laughing with her like she was a family friend. I was afraid that he would give her trouble, but she knew just what to do to keep him focused and enjoying the exam. I was thrilled with the way she handled him. When we both needed eye glasses, her assistant was very friendly and helped me choose the right glasses for us. Then when there was a problem with the insurance, they called me the next day when the insurance company opened with the needed information. Yes, I sincerely would recommend this eye doctor to anyone needing a friendly informative optometrist. She's great!!!


StarStarStarStarStar I can not say enough good things about my experience at today's vision in atascocita —    (Patient since Sat Jan 01 00:00:00 MST 1)

I can not say enough good things about my experience at today's vision in atascocita. When I arrived slightly early there were other patients looking at glasses and the office manager took time to welcome me and said she would be with me soon. I had forgotten to do the paperwork on line and was given a chance to fill it out while I waited, which was not very long at all. The doctor came out and took me back and was quite cordial. My examination was done in a very professional manner and dr. Bertsch made sure I understood all about the condition of my eyes. She was extremely knowledgable, personable and had a great way of taking the time I needed. It had been quite a long time since I had seen my last doctor, but he did not have a genuine caring that I received from doctor Bertsch. I received additional help from her office manager who showed me the cutest glasses that fit my little face When the glasses came in I was notified immediately and received the same friendly atmosphere as I did the first day s visit. I intend to bring my entire family to see her in the very near future. My husband has already gone to dr bertsch and he really loved her knowledge of his severe eye condition. Thank you dr bertsch for all of your help. We will tell all of our friends that if they are looking for an experienced eye doctor, look no farther than Dr. bertsch. we are lucky to have her so close in our community.


StarNo StarNo StarNo StarNo Star My family and I will not be returning!!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Even though Dr. Bertsch is knowledgable and thorough, my family and I will not be returning. I thought she was understanding of my son's special needs (he has autism) but she is not. My husband had an appointment with her this morning and she freely speaks of my son - who is a patient of hers - to my husband not realizing that this man is my son's daddy and saying that she had a 7 year old autistic boy come into her office yesterday and he liked to push buttons and that he is on the same emotional level of her 3 year old son. As nicely as I can say this since this 7 year old is my son "who the hell gives her the right to talk about a child who is her patient and its degrading!! She knows very little of autism and apparently what she does know is extremely minimal. Needless to say I will be contacting the office as well.


Reply

When I received the response to this survey, I was completely horrified! I came back to the office on the same day, after hours, to personally speak with the family. This was a complete misunderstanding, which we have since resolved. I was not given any indication that the father was upset when he was here for his visit, and, as soon as I found out, I called to sort out the miscommunication. I was simply trying to tell a father a cute story about his son and said that he reminded me of my son. I never intended any disrespect. No mother would ever use her own child to insult someone else's. After apologizing to the family, everything has been resolved. Our office takes our patient's privacy very seriously and we have a great relationship with the children that we see.

StarNo StarNo StarNo StarNo Star Never again! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I chose to go to Today's Vision because it is convenient to my house, which I recently moved to, and is also covered by my insurance. When I walked in, Dr. Bertsch went on and on about how terrible my vision insurance was. To be honest, I have never used this vision coverage before because it's new health insurance, and all of my previous health plans varied based on my insurance. I was taken aback by this because I thought it was flat out rude. We then proceeded to go to the back and Dr. Bertsch noticed I was wearing colored contacts. She then proceeded to criticize this decision and after my eye exam, Dr. Bertsch went on to tell me how bad my eyes were due to the colored contacts. I've been wearing colored contacts for 12 years, and I've never once felt ridiculed like I did by Dr. Bertsch. Granted, I am guilty of wearing contacts longer than I am supposed to, but I take them out every night and never have any eye problems. Dr. Bertsch led on like I was going to go blind if I continue wearing colored contacts. After the eye exam, I went to try on contacts and was told the contacts I used were no longer available and she only had one type of colored lens. While trying on the contacts, Dr. Bertsch CONTINUED to criticize me for wanting colored contacts!! I tried the one pair or colored contacts she did carry and did not like the fit at all. I then went on to agree to order clear contacts if this was the case. Once I was checking out, I had Dr. Bertsch double check the insurance she had on file for me. Turns out, she did not have my correct insurance, and the insurance I have is much better than what she expected. Once she realized this, she went on to tell me how good my insurance was and was explaining that she wasn't going to make any money off of me if I had the insurance she had previously mistaken. This then confirmed all of my feelings about this practice. I was getting treated like a dog based on what insurance Dr. Bertsch thought I had. I then went home and double checked the type of contacts I was currently using, then went and called the office to confirm they did not carry these lenses. The girl told me yes they in fact do carry these lenses. I told her to cancel the order Dr. Bertsch was going to place and order these instead. Apparently this particular lens will be discontinued at the end of the year. That's fine, when I get to that bridge I will cross it, but for now these contacts will get the job done. Flash forward one week, my contacts came in and I stop by the office to pick them up. I was going to try to give Dr. Bertsch the benefit of the doubt. As she is ringing up what I now owe for the contacts, since these were more expensive, I double checked with her the amount I had already paid towards contacts at my exam. She then gets flustered, and tells me what I had already paid and then mumbled that she didn't even charge me for the fitting (yes she did, I looked at my receipt as soon as I got home). I questioned the amount because the numbers weren't adding up to the total and she would not give any explanation to my concerns and told me "I don't have time for this, I have to go." In the end, I was getting charged the correct amount, but needed clarification on what my insurance was covering and what I had already paid. I would never recommend anyone to this practice.


Reply

At Today's Vision, we welcome patient input so that we can continue to maintain our excellent customer service. We constantly strive to provide good service as well as quality healthcare to our neighbors. I welcome the opportunity to discuss any problems that a patient has and resolve the difficulties. Unfortunately, I was not given that opportunity in this case. I deeply regret any patient encounter where a patient would leave feeling insulted, and that is never my intent. In this case, several attempts to help the patient must have been misinterpreted, and I take full responsibility. I will use this case to learn and grow so that I may better respond in the future. There seem to be three main areas of misunderstanding. First, when we see that a patient has poor insurance coverage, we try and point this out to the patient in the beginning, so that they know they will be responsible for a greater portion of the charges. We don't like the patient to be surprised at the end of the exam when they have to pay. To assume that we would "write off" a patient because they have poor insurance coverage does not make sense considering we make more money off of the patient charges than we do the insurance company. I was concerned that the patient would have to pay too much in this case, not the insurance company. Another reason that we bring up insurance coverage is because often times, as in this case, the patient does not provide the correct or at least incomplete information about their insurance plan. We understand insurance is confusing, and we try and help as much as we can so the patient does not have to overpay. However, we can not be held responsible when the patient gives us the wrong information. Another area of misunderstanding is the contact lens issue. Here, I may be at fault for coming on too strongly. I am extremely passionate about eye health. I treat my patient’s eyes as my own. When someone abuses their contacts and puts their eye health at risk I try and educate them so that we can resolve the issues and protect their eyes. Not everyone wants to change. When contact lenses are scheduled to be discontinued before a patient's year supply would be up, it is standard practice to re-fit that patient at the time of the exam. This is done to SAVE the patient money. If they can no longer purchase their contacts, a patient must be re-fit at a later date, which would be a charge to the patient that insurance would not cover. Most patients appreciate this re-fitting so they are not inconvenienced later. Finally, on the day that the contacts were dispensed, I was leaving the office. I was already late for a previous obligation. I came back to the desk to help the patient so that she wouldn't have to wait while the office manager was on the phone. I tried to go over the patient's charges, and the only thing that I found that was wrong is that she was undercharged for the contact fitting. My "mumbling" was me talking to myself, saying that I wasn't going to worry about those charges so that the patient didn't have to pay more. When she had detailed questions, I simply mentioned that I was running late and that my office manager could help her- I wasn't running out on her, I was passing her over to the manager. I was trying to be nice in the first place so that she didn't have to wait to pick up her contacts. I feel terrible that all of my attempts to help this patient were construed as rudeness, and I will learn from this experience so that patients understand that I truly do have their interests at heart.

StarStarStarStarStar This was my first time to have an eye exam —    (Patient since Sat Jan 01 00:00:00 MST 1)

This was my first time to have an eye exam. I found the experience very pleasant and all staff members very knowledgeable.Thank you.


StarStarStarStarStar no problems , everything was great... —    (Patient since Sat Jan 01 00:00:00 MST 1)

no problems , everything was great...


StarStarStarStarStar Eye exam VIsit —    (Patient since Sat Jan 01 00:00:00 MST 1)

My wife and I both had appointments to have our eyes examined. We were very pleased with the service from Dr. Bertsch. She was very thorough, and explained everything in detail. We will definitely return for future visits.


My first appointment with Dr. Bertsch went very well —    (Patient since Sat Jan 01 00:00:00 MST 1)

My first appointment with Dr. Bertsch went very well. She completed a thorough and timely eye exam for me as a new patient. I greatly appreciated the friendly demeanor and show of professionalism by her as well as the office staff.


StarStarStarStarStar Excellent service with a super friendly *helpful staff. My experience was amazing.. — 

Excellent service with a super friendly *helpful staff. My experience was amazing... and in this day and time... that is rare to say the least. I would gladly recommend all my friends to Dr. Kellee Bertsch. Thank you for being there for me!!!


StarStarStarStarStar Excellent facility, the staff was very friendly and knowledgeablle.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent facility, the staff was very friendly and knowledgeablle. The doctor explained in details and answered all my questions.


StarStarStarStarStar Pleasant visit. Answered all my questions. —    (Patient since Thu Sep 27 00:00:00 MDT 2018)

Pleasant visit. Answered all my questions.


This  —    (Patient since Sat Jul 22 00:00:00 MDT 2017)

The staff here is so friendly! I truly felt that Dr. Bertsch made it a point to get to know me and that made me feel welcome. Plus the office is so nice. I would definitely recommend this place to anyone!!


StarStarStarStarStar Eye care —    (Patient since Sat Jan 01 00:00:00 MST 1)

Office and everyone I talked with we're very nice. It was a good visit and exam.


StarStarStarStarStar Happy in Atascocita —    (Patient since Fri Sep 25 00:00:00 MDT 2015)

Dr. Bertsch is a consummate professional!


StarStarStarStarStar I'm sorry i was a little late. I appreciate your time as i make my appointments to my convience —    (Patient since Sat Aug 11 00:00:00 MDT 2018)

I'm sorry i was a little late. I appreciate your time as i make my appointments to my convience. You where very professional about it and did make me feel comfortable.


StarStarStarStarNo Star Cost of eye exam was rather high (although I didn't have to pay it) - so would depend on their... —    (Patient since Tue Feb 17 00:00:00 MST 2015)

Cost of eye exam was rather high (although I didn't have to pay it) - so would depend on their financial circumstances


StarStarStarStarStar It was a very good visit. I was very welcome to the office —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was a very good visit. I was very welcome to the office. The doctor was very pleasent and explained every thing clearly like a floater in my left eye and any glycoma issues.


StarStarStarStarStar I love doctor Bertsch and her office assistant —    (Patient since Sat Jan 01 00:00:00 MST 1)

I love doctor Bertsch and her office assistant. You all were very nice and took great care of my daughter.


Great customer service.....  —    (Patient since Sat Feb 17 00:00:00 MST 2018)

Great customer service.....


StarStarStarStarStar My appointment was a pleasant experience. I received professional, courteous care —    (Patient since Sat Jan 01 00:00:00 MST 1)

My appointment was a pleasant experience. I received professional, courteous care. I would reccomend this business to my friends.


StarStarStarStarStar Ms. Kelley is always so nice and friendly. I never have to wait when I get there —    (Patient since Thu Jun 25 00:00:00 MDT 2015)

Ms. Kelley is always so nice and friendly. I never have to wait when I get there. I would definitely recommend her to everyone.


StarStarStarStarStar Very friendly and professional office. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and professional office.


StarStarStarStarStar Satisfied Patient —    (Patient since Fri Sep 14 00:00:00 MDT 2018)

Very clean facility; Doctor was patient with me and very plesant.


Everything was great. I was late, and no one made me feel bad about it —    (Patient since Tue Feb 24 00:00:00 MST 2015)

Everything was great. I was late, and no one made me feel bad about it. Which made me very sorry that I was late. Thank you


StarStarStarStarStar Friendly and efficient! —    (Patient since Thu Nov 03 00:00:00 MDT 2016)

I walked in and was taken back right away. The appointment did not have any wasted time- we went right from one thing to the next. It was great!


StarStarStarStarStar I love Dr. Bertsch, she knows all her patients and is very caring —    (Patient since Sat Jan 01 00:00:00 MST 1)

I love Dr. Bertsch, she knows all her patients and is very caring. The office is always willing to accomadate your scheduling conflicts or appointment requests.


StarStarStarStarStar The Kellee Bertch practice is very professional and a pleasant visit.  —    (Patient since Thu Jul 13 00:00:00 MDT 2017)

The Kellee Burtch practice is very professional and a pleasant experience.


StarStarStarStarStar Very professional . I recommended To my family and friends.. —    (Patient since Sat Jul 25 00:00:00 MDT 2015)

Very professional . I recommended To my family and friends..


StarStarStarStarStar I was very satisfied with eye examination. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was very satisfied with eye examination.


StarStarStarStarStar Awesome treatement. Dr. Bertsch and staff are always cheerful, patient, caring and helpful —    (Patient since Sat Feb 07 00:00:00 MST 2015)

Awesome treatement. Dr. Bertsch and staff are always cheerful, patient, caring and helpful. They make you feel like family. Super one-on-one; Dr. Bertsch does all the testing - no going from one person & machine to another.


StarStarStarStarStar I was treated like family, the whole experience was great. —    (Patient since Fri Mar 10 00:00:00 MST 2017)

I was treated like family, the whole experience was great.


StarStarStarStarNo Star Pleasant visit  —    (Patient since Thu Jan 19 00:00:00 MST 2017)

As always the visit was very nice and enjoyable.


StarStarStarStarStar They were great with my 8 year old. Would recommend.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

They were great with my 8 year old. Would recommend.


StarStarStarStarStar DR. BERTCH WAS VERY FRIENDLY, HELPFUL WILL COME BACK AGAIN.  —    (Patient since Tue Jan 06 00:00:00 MST 2015)

DR. BERTCH WAS VERY FRIENDLY, HELPFUL WILL COME BACK AGAIN.


StarStarStarStarStar contact fitting exam n general eye exam —    (Patient since Sat Jan 01 00:00:00 MST 1)

My meeting with Dr. Kellee was outstanding and she really explained everything and no later appointment was fixed for my contact fitting exam:-D Love to visit though I wish my insurance had covered the contact fitting exam cost.


StarStarStarStarStar I'll be back next time —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch was very friendly and my appointment was on time. I liked the option to have the digital retina picture instead of the eye drops for dilation, much more comfortable. Not a huge selection of sunglasses frames, but I found ones I liked.


StarStarStarNo StarNo Star Eye app review —    (Patient since Sat Jan 01 00:00:00 MST 1)

Enjoyed my time at dr office


StarStarStarStarStar My experience was great and strongly recommend Dr. Bertsch for all you eye care needs.Randy Wells —    (Patient since Sat Jan 01 00:00:00 MST 1)

My experience was great and strongly recommend Dr. Bertsch for all you eye care needs. Randy Wells


StarStarStarStarStar David for Spencer —    (Patient since Wed Dec 31 00:00:00 MST 2014)

Thank you for a great visit!


StarStarStarStarStar David for Duncan —    (Patient since Thu Dec 22 00:00:00 MST 2016)

Thank you for a good visit!


StarStarStarStarStar Excellent care and warm atmosphere - very professional. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent care and warm atmosphere - very professional.


StarStarStarStarStar Very comfortable & inviting. Dr —    (Patient since Tue Nov 15 00:00:00 MST 2016)

Very comfortable & inviting. Dr. was very engaging and thorough in explaining everything and even putting it in lay man's terms.


StarStarStarStarStar Great services friendly staff and fast appointment —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great services friendly staff and fast appointment


StarStarStarStarStar Dr. Kellee is awesome! I have a good time every time I visit! —    (Patient since Thu Dec 22 00:00:00 MST 2016)

Dr. Kellee is awesome! I have a good time every time I visit!


StarStarStarStarStar Kellee has a great personality and made the visit very positive and informative —    (Patient since Thu May 14 00:00:00 MDT 2015)

Kellee has a great personality and made the visit very positive and informative. I would highly recommend others to this vision practice!


StarStarStarStarStar I was very please with my visit . Modern equipment . Dr very professional —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

I was very please with my visit . Modern equipment . Dr very professional


StarStarStarStarStar It was a very positive experience! —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was a very positive experience!


StarStarStarStarNo Star One of my biggest complaints is not getting seen when the appointment time is set —    (Patient since Sat Jan 01 00:00:00 MST 1)

One of my biggest complaints is not getting seen when the appointment time is set. I was extremely pleased when I walked in and was taken straight back to start my exam. I felt like they respected my time as much as I do theirs. Upon leaving I felt educated enough to understand my situation. It was an all-around great experience.


StarStarStarStarStar Love the doctor and the assistant! —    (Patient since Thu Dec 11 00:00:00 MST 2014)

Love the doctor and the assistant!


StarStarStarStarStar This place is great! They make you feel right at home.. —    (Patient since Thu Nov 10 00:00:00 MST 2016)

This place is great! They make you feel right at home..


StarStarStarStarStar My overall experience was excellent..... —    (Patient since Sat Jan 01 00:00:00 MST 1)

My overall experience was excellent.....


StarStarStarStarStar First, using this company. They were great. Very cheerful when I entered the door —    (Patient since Thu Oct 15 00:00:00 MDT 2015)

First, using this company. They were great. Very cheerful when I entered the door. Explained my insurance options, were helpful to me when I was picking out a frame. Thank you ladies :-)


StarStarStarStarStar Professional and knowledgeable —    (Patient since Sat Jan 01 00:00:00 MST 1)

Eye exam and eyeglass purchase.


StarStarStarStarStar appt —    (Patient since Sat Jan 01 00:00:00 MST 1)

I didn't have any problems


StarStarStarStarStar Dr. Bertsch and staff  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch and staff was friendly? They explainedmade sure that they explained exactly what was covered under my insurance. I was in and out in no time.


StarStarStarStarStar The staff at Today's Vision was very courteous, personable and informative —    (Patient since Tue Jun 02 00:00:00 MDT 2015)

The staff at Today's Vision was very courteous, personable and informative. Having recently moved into the area, we now have found an eye doctor we are comfortable with.


StarStarStarNo StarNo Star Not set up for children —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was referred to this practice by googling pediatric optometrists, but was disappointed to find that the equipment was all too large for my daughter. It was fine for adults, and Dr. Bertsch helped my little one adjust, but still, it was disappointing. Also, Dr. Bertsch spoke to me a lot about all sorts of things, but she did not speak a whole lot to my daughter, which irked me. I mean, my daughter was the patient, and she was the one getting glasses for the first time ever, so I really wish that she had paid more attention to her. I kept trying to direct Dr. Bertsch back to my daughter, hoping that she would give her some real instruction in what these machines were, and how they worked, and what to do with her glasses after she got them. I was told roughly when she could wear the glasses and when she couldn't, but SHE wasn't. I had to inform my daughter second-hand. That was disappointing, not having any instruction for my daughter from the doctor regarding the use and care of her brand new glasses. I have told her since when to wear them and how to treat them, but I think it would have been better coming from the doctor. And then, when it came time to pick out the frames, the assistant lied to my daughter, telling her that two different frames had "Hello Kitty" on them. Neither of them did really, but the assistant winked at me and seemed to think it was a good joke. This got my daughter all excited, and all other frames paled by comparison after that. However, my daughter caught that one obviously pictured a tiger, and refused to believe that it was a "Hello Kitty" frame. However, she fell for the lie about the first frame, despite the fact that the cat was green and had no bow. It is NOT Hello Kitty. I have told her that since. I don't think it's cool or funny to lie to children, just to sell a product. I think she could have chosen her own pair of glasses WITHOUT the character enticement, and the untruth has really bugged me. In the store, I didn't challenge it, not wanting to totally discredit this lady in front of my daughter, but I would like to say now that it was NOT APPRECIATED, and in the future, I will intervene to call out misleading information such as this. I mean, my little girl has to go to school in these, and here she'll be telling all her little classmates that she has Hello Kitty glasses, and then when the children look at them, they'll see that they are NOT Hello Kitty, and that opens my daughter up to ridicule. NOT COOL. So, in summary, the work was done just fine, but I did not appreciate the manner in which it was done.


StarStarStarStarStar I felt very comfortable and enjoyed my experience The exam was painless and quick —    (Patient since Sat Jan 01 00:00:00 MST 1)

I felt very comfortable and enjoyed my experience The exam was painless and quick


StarStarStarStarStar This was my first eye exam, and the doctor and staff are wonderful!! Everything was explained... —    (Patient since Sat Jan 01 00:00:00 MST 1)

This was my first eye exam, and the doctor and staff are wonderful!! Everything was explained clearly to me and I am excited about my new glasses!


StarStarStarStarStar Fast and very friendly staff. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Fast and very friendly staff.


StarStarStarStarStar Very nice visit. —    (Patient since Sat Nov 08 00:00:00 MST 2014)

Very nice office and staff.


StarStarStarStarStar Had a great experience! Highly recommend. —    (Patient since Sat Nov 08 00:00:00 MST 2014)

Had a great experience! Highly recommend.


StarStarStarStarStar Wonderful experience! Highly recommend you go... —    (Patient since Sat Sep 12 00:00:00 MDT 2015)

Wonderful experience! Highly recommend you go...


StarStarStarStarStar Today's Vision Atascosita was a friendly, and welcoming enviorment —    (Patient since Fri Jan 02 00:00:00 MST 2015)

Today's Vision Atascosita was a friendly, and welcoming enviorment. It was my first time at the office and they were able to assist me with my needs. Thank You.


StarStarStarStarStar Today's Vision Atascocita is #1! —    (Patient since Fri Nov 14 00:00:00 MST 2014)

I love going here! Dr. Bertsch and Denise are great! They are friendly with upbeat personalities and definitely make you feel welcomed when you walk through their door. Customer service is awesome...you don't find that a lot these days.


StarStarStarStarStar Great doctor :) —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor was friendly, caring and efficient. She helped my eye issue and I am very grateful for that!


StarStarStarStarStar My experience during my 6 year old son first eye exam with Dr. Bertsch was fantastic —    (Patient since Sat Jan 01 00:00:00 MST 1)

My experience during my 6 year old son first eye exam with Dr. Bertsch was fantastic. She explained exactly what was going on step-by-step. She took time with him when transititioning to each part of the exam. Very much appreciated. Very pleasant visit for both me and my son.


Excellent ,in and out in no time —    (Patient since Fri Mar 10 00:00:00 MST 2017)

Excellent ,in and out in no time


StarStarStarStarStar Awesome —    (Patient since Sat Dec 29 00:00:00 MST 2018)

Wonderful people, great doctor. She was very patient with my daughter who can be nervous unfamiliar surroundings. great place, great prices! What more can you ask for.


StarStarStarStarStar It was good to find Dr —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was good to find Dr. Bertsch, no help from other locations of Today's Vision in the Houston area. She is a great listener in your requests for better vision.


StarStarStarStarStar Quick and Easy —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

I've never been to such a quick, but thorough doctor's visit!


StarStarStarStarStar As always Kellee was great.  —    (Patient since Fri Dec 26 00:00:00 MST 2014)

As always Kellee was great.


StarStarStarStarStar Better than my past trips to the eye doctor. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Better than my past trips to the eye doctor.


Great visit...no wait.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Great visit...no wait.


StarStarStarStarStar Thank you —    (Patient since Fri Jul 03 00:00:00 MDT 2015)

As an entering middle schooler, I was excited to hear that I could now wear contacts. Dr. Bertsch explained to me the importance fo taking care of my eyes with contacts. She is very nice and friendly. She even helped me choose my new frames. Dr. Bertsch is a cool eye doctor!


StarStarStarStarStar Excellent —    (Patient since Fri Jul 03 00:00:00 MDT 2015)

My daughter and eye have been patients since 2006. I was excited to hear of your new location in Atascocita as it is closer to my home! Regardless of location, I would have traveled to see you. As always, you provide excellent customer and educate/answer all of my questions and concerns. Your staff is very professional in the services they provide ranging from welcoming, setting appointments, choosing frames and following up to make sure we are satisfied customers. Keep up the good work!


StarStarStarStarStar It was an excellent experience. Was treated great.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

It was an excellent experience. Was treated great. Dr. Bertsch has always been very attentive and patient with my questions and concerns. I feel she knows exactly what she's doing. I'm glad to be a patient of hers. Would recommend her to everyone.


StarStarStarStarStar My visit was fantastic!! You were both extremely nice and helpful!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit was fantastic!! You were both extremely nice and helpful!!


StarStarStarStarStar Unlike the large eye stores, here we were treated like their most important customer.Dr —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

Unlike the large eye stores, here we were treated like their most important customer. Dr. Kellee was very thorough and helpful. I like doing business with someone who lives in the neighborhood.


StarStarStarStarStar Very nice treatment by whole team, comfortable office, pleasant experience —    (Patient since Mon Jul 27 00:00:00 MDT 2015)

Very nice treatment by whole team, comfortable office, pleasant experience. Thanks for the donation of magazines to Friends of Atascocita Library (FOAL). It is very appreciated by volunteers.


StarStarStarStarStar Dr. Bertsch —    (Patient since Tue Dec 23 00:00:00 MST 2014)

Dr. Bertsch was great with my 5 year old daughter for her first eye exam. She was very nice and made my daughter feel comfortable. The exam was quick and easy for everyone.


StarStarStarStarNo Star This was an excellent place to take my daughter. Dr —    (Patient since Thu Aug 13 00:00:00 MDT 2015)

This was an excellent place to take my daughter. Dr. Bertsch was very thorough and explained everything she did. My daughter loved the experience!


StarStarStarStarNo Star Went in today for an exam —    (Patient since Sat Aug 29 00:00:00 MDT 2015)

Went in today for an exam. This is a relatively new Today's Vision shop and it is very nice inside. Everyone I have spoken to has been very nice. I went in for an exam and to discuss my changing eye needs. I really want to wear contacts, but have dry eyes and need reading glasses if I have contacts. If I go with glasses, I will need progressives. So, I came in early and they could see me right away. My exam was quick and thorough. Dr Bertsch is such a sweetheart. We chatted and she told me all of my options, the pros and the cons. We settled on giving contacts a try for a week. I got fitted, payed my co-pay and was on my way. What a breeze. I have to go back next week to get things checked out and decide if I want to go with the contacts or glasses. I'll update my review after that, but I have to say that so far, this is a great shop. I will send the hub there for his exam.


StarStarStarStarNo Star My visit was pleasant and the staff were very friendly —    (Patient since Sat Jan 01 00:00:00 MST 1)

My visit was pleasant and the staff were very friendly. I didn't order glasses on this visit so I can't attest to the price of frames, etc. Very nice and clean facility.


StarStarStarStarNo Star Mr Steve Faggard —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

Very good service and eye examination.


StarStarStarStarStar What i enjoyed —    (Patient since Sat Jan 01 00:00:00 MST 1)

They were very friendly they greeted us when we came in addressed me by my name very pleased


StarStarStarStarStar I was very impressed! I was late for my appt. and Dr. Bertsch let me know she could squeeze me in —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was very impressed! I was late for my appt. and Dr. Bertsch let me know she could squeeze me in. Now my husband will be getting his glasses there also!


StarStarStarStarStar Excellent service and cordial front desk.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent service and cordial front desk.


StarStarStarStarStar Very clean and professional office and staff. Everything was explained clearly —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very clean and professional office and staff. Everything was explained clearly. I was in and out of there quickly but wasn't rushed.


StarStarStarStarStar Mark —    (Patient since Sat Jan 01 00:00:00 MST 1)

We truly enjoyed this office


StarStarStarStarStar Excellent! —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

Friendly staff. Great with kids.


StarStarStarStarStar Loved Dr.Bertsch!!! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Loved Dr.Bertsch!!! Dr. Bertsch is very knowledgeable, compassionate & her office is family friendly. I'll definitely be returning for my vision health & referring my friends & family as well. The office is very clean & comfortable too!


StarStarStarStarStar great customer service, price for glasses seemed quite a bit higher than I have paid in other... —    (Patient since Sat Jan 01 00:00:00 MST 1)

great customer service, price for glasses seemed quite a bit higher than I have paid in other locations


StarStarStarStarStar They where really nice and we didn't wait long at all. —    (Patient since Sat Jan 01 00:00:00 MST 1)

They where really nice and we didn't wait long at all.


StarStarStarStarStar FRIENDLY PEOPLE! —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was friendly and helpful!


StarStarStarStarStar Excellent service, friendly staff, convient online submission for appointment scheduling, &... —    (Patient since Sat Jan 01 00:00:00 MST 1)

Excellent service, friendly staff, convient online submission for appointment scheduling, & pre-exam forms for new patient history file records.


I was happy with the examination and the information about my eyes —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was happy with the examination and the information about my eyes. I appreciate your good service and the friendly atmosphere. I felt at home! Thanks.


StarStarStarNo StarNo Star good service —    (Patient since Tue Aug 25 00:00:00 MDT 2015)

We had an overall good experiance with the exam. The glasses were a bit pricey even with insurance so I decided to take the prescriptions somewhere else and felt like I got the cold shoulder from the staff after I made that known but otherwise a pleasant visit.


StarStarStarStarNo Star Frames were a little price but great service —    (Patient since Sat Jan 01 00:00:00 MST 1)

Frames were a little price but great service


StarStarStarStarStar I LOVE THIS TEAM...THEY WERE GREAT! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I LOVE THIS TEAM...THEY WERE GREAT!


StarStarStarStarStar Omg - great job! Personal service. Definitely will go back for annual check ups.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Omg - great job! Personal service. Definitely will go back for annual check ups.


StarStarStarStarStar Great service —    (Patient since Sat Jan 17 00:00:00 MST 2015)

Overall I had a wonderful experience throughout my appointment. I would recommend Today's Vision Atascocita to all my friends and family.


StarStarStarStarStar I would refer a friend and family. great service! —    (Patient since Sat Jan 01 00:00:00 MST 1)

I would refer a friend and family. great service!


StarStarStarStarNo Star Today's Vision —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very Good Dr and a great staff !


StarStarStarStarStar The staff and doctor were very friendly and very helpful.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff and doctor were very friendly and very helpful.


StarStarStarStarStar Everthing was Great . Thank You for asking. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everthing was Great . Thank You for asking.


StarStarStarStarStar Smooth and trouble free experience. Great location, excellent service.  —    (Patient since Thu Apr 16 00:00:00 MDT 2015)

Smooth and trouble free experience. Great location, excellent service.


StarStarStarStarStar Excellent & complete exam; great customer service and friendly interaction; and great at helping... —    (Patient since Fri Apr 05 00:00:00 MDT 2019)

Excellent & complete exam; great customer service and friendly interaction; and great at helping me choose the right frames.


StarStarStarStarStar I'm glad to recommend your office to others —    (Patient since Sat Jan 01 00:00:00 MST 1)

I'm glad to recommend your office to others. It felt nice to be greeted so nice upon entering your new office. I wish you well in your new location.


StarStarStarStarStar I had a great experience! —    (Patient since Mon Jan 19 00:00:00 MST 2015)

I had a great experience!


The staff was very helpful. The price on my new glasses was shocking. Maybe they should finance. —    (Patient since Sat Jan 01 00:00:00 MST 1)

The staff was very helpful. The price on my new glasses was shocking. Maybe they should finance.


StarStarStarStarNo Star Thank you for making the appointment quick and easy.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

Thank you for making the appointment quick and easy.


StarStarStarStarNo Star I would have like some help picking out my eyewear —    (Patient since Sat Jan 01 00:00:00 MST 1)

I would have like some help picking out my eyewear. I came to ur facility based on a referral of how much help was given when picking out eye wear. The eye exam was very comfortable. The Dr.was super sweet and friendly. She is very quick and understands your needs.


StarStarStarStarStar The doctor was great, place was super clean and professional looking —    (Patient since Sat Jan 01 00:00:00 MST 1)

The doctor was great, place was super clean and professional looking. I'm sending my son there also to get his. I will definitely return.


StarStarStarStarNo Star Today's Vision —    (Patient since Fri May 29 00:00:00 MDT 2020)

Today's Vision Dr.Bertsch was very knowledgeable and friendly. The location is convenient for surrounding communities. The facility was very organized and welcoming.


StarStarStarStarStar Excellent service - very quick appt. and very helpful. —    (Patient since Sat Feb 07 00:00:00 MST 2015)

Excellent service - very quick appt. and very helpful.


StarStarStarStarStar I like the way that I was treated, the doctor was nice, and explained everything correctly —    (Patient since Sat Jan 01 00:00:00 MST 1)

I like the way that I was treated, the doctor was nice, and explained everything correctly. I would like to go back in the future, if I need another exam again. The price is reasonable.


StarStarStarStarStar Excellent staff and service. Will definitely go back!!! —    (Patient since Sat Mar 10 00:00:00 MST 2018)

Excellent staff and service. Will definitely go back!!!


StarStarStarStarStar Very friendly and helpful staff! —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very friendly and helpful staff!


StarStarStarStarStar i like how, they were opened on time, had all our paperwork ready and promptly into our... —    (Patient since Thu Aug 13 00:00:00 MDT 2015)

i like how, they were opened on time, had all our paperwork ready and promptly into our appointment, NO waiting. Atmosphere very warm and welcoming


StarStarStarStarStar Great service and friendly personel, thanks! —    (Patient since Thu Mar 19 00:00:00 MDT 2015)

Great service and friendly personel, thanks!


StarStarStarStarStar I have had many eye eams over the years, this was one of the most professional and friendly doctor... —    (Patient since Sat Jan 01 00:00:00 MST 1)

I have had many eye eams over the years, this was one of the most professional and friendly doctor visits that I have enjoyed. The doctor was very informative and the staff was gracious. I love the many frames to choose from and am quite satisfied with the eye glasses that i decided upon. I really see much better with this pair of glasses. Thanks, Dr Kellee!


StarStarStarStarStar Today's Vision —    (Patient since Mon Jul 13 00:00:00 MDT 2015)

Glad I chose Today's Vision. Dr. Bertsch is very friendly & puts the customer first.


StarStarStarStarNo Star new technology —    (Patient since Sat Jan 01 00:00:00 MST 1)

Doctor very attentive and knowledgeable. Very nice eye clinic facility. Hope I am able to afford my new eye prescription.


StarStarStarStarNo Star Eye appt —    (Patient since Sat Jan 01 00:00:00 MST 1)

The service was very good!


StarStarStarStarStar Very nice and professional staff. Great customer experience!!! —    (Patient since Sat Jun 30 00:00:00 MDT 2018)

Very nice and professional staff. Great customer experience!!!


StarStarStarStarNo Star Do recommend this Dr.She takes the time to explain & she cares. —    (Patient since Sat Jan 01 00:00:00 MST 1)

Do recommend this Dr. She takes the time to explain & she cares.


StarStarStarStarStar Excellent —    (Patient since Sat Nov 15 00:00:00 MST 2014)

Excellent service. Friendly staff. Will take the whole family for check ups


StarStarStarStarStar I loved this office.  —    (Patient since Sat Jan 01 00:00:00 MST 1)

I loved this office. My appointment was promppt and I was able to get in and out quickly. They have a nice selection of frames with various price points to choose from.


StarStarStarStarStar Dr. Bertsch was awesome. She has alot of patience and a great sense of humor —    (Patient since Sat Jan 01 00:00:00 MST 1)

Dr. Bertsch was awesome. She has alot of patience and a great sense of humor. Did explain every procedure we were doing and always maintained a possitive and fun atmosphere. Thank you!!


StarStarStarStarStar By far the best experience ive ever had a doctors office. —    (Patient since Sat Apr 15 00:00:00 MDT 2017)

By far the best experience ive ever had a doctors office.


StarStarStarStarStar Satisfied Mother & Son —    (Patient since Sat Jan 01 00:00:00 MST 1)

Everyone was very professional and polite. They helped us pick out a perfect pair of glasses for my middle school son who was afraid of what people may think. I would recommend them to everyone


StarStarStarStarStar Pleasant Experience —    (Patient since Sat Jan 01 00:00:00 MST 1)

I found my experience at Today's Vision was very pleasant.


StarStarStarStarStar Great Service —    (Patient since Sat Jan 01 00:00:00 MST 1)

Doctor and Staff were great and very kid friendly.


StarStarStarStarStar My experience with Dr. Kellee Bertsch, O.D. at Today's Vision was exceptional —    (Patient since Mon Oct 11 00:00:00 MDT 2021)

My experience with Dr. Kellee Bertsch, O.D. at Today's Vision was exceptional. She was very knowledgeable in answering every question that I had. Dr. Bertsch educated me by providing the "why" to several questions regarding Astigmatism, Near-sightedness, Far-sightedness, and how the eye itself operates as part of the human body. These questions were never so thoroughIy answered in the pass. I was also very appreciative to be offered Eyecon Screening Digital Imaging as an alternative to dilation, meaning I could simply drive home after the appointment without experiencing any downtime due to blurred vision. It was amazing to be able to look at such a high quality image of my eyes on the computer monitor as Dr Bertsch gave such a detailed explanation. I now feel confident in knowing more about myself. THANKS DR. BERTSCH AND TODAY'S VISION STAFF OF ATASCOCITA! Tim Thomas


StarStarStarStarStar Great Selection —    (Patient since Sat Jan 01 00:00:00 MST 1)

This new Today's Vision on Atascocita Rd. is a beautiful office. The staff is friendly and they have a great disigner section of frames to choose from. I will definitely be back.


Great service, friendly, helpful.  —    (Patient since Mon May 18 00:00:00 MDT 2015)

Great service, friendly, helpful. Dr. Bertsch explained everything in a way I could understand. One suggestion To offer explanation in documentation of results of test.


StarStarStarStarStar visit review —    (Patient since Sat Jan 01 00:00:00 MST 1)

I arrived just a few minutes before my appointment and was greeted as I walked through the door. They quickly helped me and explained my options for the checkup and what all of the information meant that they were finding. I left very happy especially since this was my first time going to my eyes checked out.


StarStarStarStarStar services —    (Patient since Sat Jan 01 00:00:00 MST 1)

I was happy with my services and prices.


StarStarStarStarStar New Client —    (Patient since Sat Jan 24 00:00:00 MST 2015)

Excellent customer service.


StarStarStarStarStar Excellent —    (Patient since Thu Jun 25 00:00:00 MDT 2015)

I will definitely be returning to see Dr. Bertsch


StarStarStarStarStar Dr Bertsch is an excellent doctor. —    (Patient since Sat Jan 01 00:00:00 MST 1)

I liked how she explained everything.


StarStarStarStarStar Great service. Very happy with my contact lenses. —    (Patient since Sat Jul 25 00:00:00 MDT 2015)

Great service. Very happy with my contact lenses.


StarStarStarStarStar Pleased —    (Patient since Sat Jan 01 00:00:00 MST 1)

Very Friendly Doctor and Staff Thank you for moving to Atascocita.


StarStarStarStarNo Star 1st visit —    (Patient since Sat Jan 01 00:00:00 MST 1)

Good Care. Very friendly


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