Reviews

Excellent service. Enjoy the greetings and the smiles. Appointments always on time. And everything explained to me in terms that I can understand.

Mar 4, 2019

Dr. Feldman's services were great; have been a patient of hers for a long time. No problems there. My concern is customer service. When I walk in the door, I don't expect a Walmart greeting, but it would be nice if the receptionist nearest the door would at least look up and acknowledge my presence. She was looking down, was on the phone, apparently listening, but never looked up to say "hi", "just a minute", "she'll help you over there", etc. I thought it was extremely rude and a passive-aggressive vibe.

Feb 27, 2019

Everything was very professionally done. Don Lynk

Feb 23, 2019

Excellent visit! I enjoyed the visit. A very nice facility. I haven't ever had the types of tests I had before I seen the doctor. Dr. Krueger was very thorough at explaining everything to me.

Feb 15, 2019

Super friendly. Very accommodating to my 3 year old son's first visit.

Feb 13, 2019

Excellent eyecare service and wonderful people

Jan 19, 2019

Very happy with the whole experience. Treated great by everyone.

Jan 18, 2019

First time getting my eyes checked was a pleasant one.

Jan 5, 2019

Worst visit I've ever experienced... anywhere! Will never return

Dec 28, 2018

It took to long almost 3 hrs way to long for yearly appointment.

Dec 19, 2018

Very easy doctor and employees to work with

Dec 6, 2018

I always have excellent care there. Dr Chadderdon does such a great job explaining my results. I have recommended him to several of my friends.

Dec 6, 2018

Enjoyed the visit with the lady Dr. Sorry don't remember her name. Very helpful.

Nov 25, 2018

My email appointment reminders are wonderful keep it up.

Nov 18, 2018

i recieved a very thorough eye examination i asked alot of questions and got educated answers

Nov 8, 2018

I was very impressed with your facility. The staff was very friendly.

Oct 26, 2018

O my God, they are very friendly nice all the staff are nice, even the Doctor make me comfortable I m from GA, I just Google the place and I m not regret to choose them

Sep 23, 2018

Dr. Feldman was excellent and explained my condition in detail. Her exam was very detailed and thorough

Sep 16, 2018

Everyone friendly and business like, went through the stations in rapid order. Dr. came in shortly after finishing stations. I have no complaints.

Sep 1, 2018

I have been going to eye care Associates for years. I have extreme confidence in their work. Very class act!

Aug 26, 2018

quick check up on my dry eyes. Have some options to help me . will try them.

Aug 24, 2018

Great review of my site. Thanks for all the great help and review.

Aug 12, 2018

Dr. Chadderdon is a great Doctor and explains everything very throughly and Karen is a wonderful assistant which we really appreciate but the check in and check out experience leaves a lot to be desired.

Aug 12, 2018

Dr. Feldman is always caring and friendly to my child. makes sure she feels comfortable when doing eye exam.

Aug 8, 2018

Very thorough and professional attention for my annual eye appointment.

Aug 1, 2018

Very thorough exams, and friendly staff. I've had my entire eye history here and they are able to compare images year to year. Why would I go anywhere else?

Jul 23, 2018

Easy to obtain appointment and remember with texts and email available

Jul 11, 2018

I always feel cared about when I have an exam with Eyecare Associates.

Jun 25, 2018

thank you for the understanding and cooperation I recieved

Jun 7, 2018

Very professional and wanting you to feel comfortable during the whole process.

Jun 2, 2018

Dr Feldman was awesome as usual. On time and everyone was friendly.

Mar 29, 2018

It was a good appointment as always. Appreciate all that Dr. Feldman and your great staff does for me. Thanks

Mar 24, 2018

At Eyecare Associates in Marshalltown Iowa, I experienced a short wait time, knowledgeble care givers, and they accept my Care Credit Card. What's not too like? #HighlyRecommend

Mar 23, 2018

I’ve been with them since I was in 4th grade! When I first got glasses. They’re amazing at what they do. I love them.

Mar 3, 2018

I've been going here for years and would absolutely recommend them.

Jan 14, 2018

Excellent visit. They were able to work me in for an eye infection. Appointment was same day and visit was fast!

Dec 26, 2017

The questions in this survey don’t really give an opportunity to actually explain the visit. I was taken back promptly for the initial screens and was then seated in an exam room. I then waited for 30 minutes before the doctor came in. I waited an additional 20 minutes after my eyes were dialated and I was returned to the exam room for the doctor to come back and finish up. In total my total visit was 1 hour, 45min+. The care I received was fine and everyone was friendly, but the length of the wait and overall time spent is unacceptable. Appt times need to be adjusted or fewer patients scheduled at the same time in order to prevent this from happening. Something that should’ve taken an hour took almost twice that long just waiting to be seen.

Dec 18, 2017

Doctor Feldman answered all of my questions and concerns about my recent cataract surgery and what to expect after surgery on my other eye. Before my recent visit I was quite concerned and anxious but felt much better when I left the office.

Nov 17, 2017

Generally, great, as usual. Took longer than I expected....1:30 to 4:50.

Nov 11, 2017

Very nice polite service. Minimal wait time, I was early for my appointment time, I was seen on or before my appointed time.

Oct 12, 2017

Everyone was great to work with from testing to exam to picking out glasses!

Sep 29, 2017

In and out very quickly, thorough screening, explained concerns very well. Very pleasant staff.

Sep 27, 2017

I was very pleased with everyone that helped me on my last appointment.

Sep 24, 2017

My family has bee using your services for over 30 years and we have always been satisfied with services and how we have been treated.

Sep 19, 2017

My appointment went very well everyone was polite and easy to work with

Sep 10, 2017

The 1st rm. I was in, I didn't like that other people could come in that rm. W/an employee getting their eyes tested at the same time. My purse was in chair across rm. Cause I thought I would be only one in that room. No privacy at all n all of us talking. Glad I wasn't in any hurry, cause Chesterdon said I was done after picking glasses out,but he hadn't marked on chart yet and I was there longer setting in a room waiting. My appt.was 2pm n i left at 345pm. No one said when my glasses would arrive n I paid full amt. Of bill.

Sep 10, 2017

I had great care from everyone. Aways had my interest at heart.

Sep 3, 2017

I am always treated very well. Don Lynk

Aug 30, 2017

I really enjoy visiting Dr Chadderdon and his professionalism. I always enjoy all the staff and how I'm treated by them.

Aug 12, 2017

Very good annual checkup and review

Aug 6, 2017

Great staff and doctors. I never have to wait long and the staff is always very friendly and professional.

Jul 14, 2017

Using emails and phone reminders makes sure that I will remember my appointments

Jul 12, 2017

Everything went well, as expected.

Jul 8, 2017

Loved getting right in and right out. Not having to be there a long time.

Jul 2, 2017

Got me in within hours with a sore eye...appropriate diagnosis and treatment. What more could I ask.

May 25, 2017

Dr. Feldman is a wonderful doctor and does a thorough and excellent job. I was disappointed in the service to order my new frames and lenses though - I was uncomfortable with the pushing toward a higher-cost frame, despite my insurance only covering a portion of the cost. I also did not appreciate the attempt at the upsell on transition lenses when I firmly did not want them (including saying I should find a cheaper insurance plan if I'm not going to get transition lenses - I get insurance through my work, I cannot choose what they cover). Overall, I was very pleased with my eyecare, displeased with the sales tactics of the optical department.

May 22, 2017

You all are so great at Eye Care Associates. Super friendly and Doctor is always thorough!

May 14, 2017

Everyone is always very professional and very solicitous (i.e. asking if i'd like anything to drink).

May 1, 2017

My eye tests went excellently. I was on a tight personal schedule and everyone helped me with getting the tests done quickly. The coffee was delicious.

Apr 5, 2017

Always treated great Everytime

Apr 3, 2017

Very professional, from each of the staff members.

Mar 22, 2017

The service was very fast and all staff friendly. Even though you where very busy I moved from room to room in good time and was very happy with my visit.

Feb 27, 2017

Always receive excellent service when going for appointments. The staff goes out of their way to be friendly.

Feb 27, 2017

The check in line was a little long, but once I was checked in I was seen quickly.

Feb 10, 2017

My eye tests went very good. Liked the new person dealing with me. Very nice. Dr. is good also. But was upset with my appointment card I have gotten 6 months ago said 1 and I called after I had gotten a message 1:20 and she told me that they wanted me to come in early for tests. I got there before 1 and I didn't get in to be tested until 1:30. I had a talk with Lori about this. I had a Dr. appointment at 3 and I was able to keep it but I felt bad as a couple were ahead of me and I got done before the guy got down and his wife had to wait on him .

Dec 22, 2016

The Eyecare Associates are very nice, personable, & professional. I always leave satisfied with my visit.

Dec 8, 2016

I got right in with minimal wait time, and was very pleased with Dr. Chadderdon's manner, knowledge, and treatment. I don't know of any way they could have been more professional or more effective in treating my eye issue.

Nov 22, 2016

My experience was very good overall. Every test was explained to me, my questions were answered. Very thorough exam.

Aug 25, 2016

I really like Eyecare Associates and Dr. Chadderton but was a little disappointed in the time I had to spend their on Thursday. My appointment was at 3:10 I believe and I got started at around 3 so was very happy about the early start but when it took 2 hours and 45 minutes to complete my appointment I was very disappointed in all the wait time involve. I'm normally out in 1 and a half hours to 2 hours. I will return but this amount of time in to long. I will return but hope this is addressed.

Aug 22, 2016

Appointment was for our yearly eye exam that is and was covered by my insurance provider. Unfortunately, this facility provided services on our minor child out of our presence and without permission. These additional services were in excess of $200, but fortunately my insurance provider covered all, but $80 of it. I challenged the fee's, but with my child present, I did not find it appropriate to push the issue.

Aug 17, 2016

Always get great service at Eye care Associates.

Aug 11, 2016

I was very happy with my last appointment. I was only in the waiting room 2-3 minutes. After that we went from test to test. The lady that worked with me was very nice and easy to work with. She offered me water or coffee, the coffee was good. When I was done check out was fast and easy.

Aug 10, 2016

I am always pleased with the service I receive. Dr Chadderdon always explains the results of the tests and why they were performed.

Jul 27, 2016

Excellent, friendly, and professional as always....

Jul 25, 2016

Avery pleasant and friendly visit

Jul 23, 2016

This appointment seemed to take longer than usual.

Jul 16, 2016

Everyone is so professional yet friendly, the office is very well organized and welcoming.

Jun 29, 2016

I arrived at 7:40 AM for my 7:45 AM appointment Usually I am out by 8:15 so I had scheduled another meeting at 9 AM across town. I was not called for the preliminary eye and blood pressure check until 8:20, I am thankful that the doctor was very prompt for my tomometry test and I left at 8:45 making me only slightly late for my 9 AM meeting.

Jun 26, 2016

Very prompt to see me, I highly respect and trust Dr. Feldman completely, and would recommend her to anyone seeking to find and eye doctor.

Jun 25, 2016

I don't like being in the office 2 hours. Would like to move through faster.

Jun 16, 2016

No issues, did not have to wait long.

Jun 10, 2016

While I appreciate the good care that I receive at eyecare, I do not care for the hour long wait in the doctors office that I am always forced to endure.

Jun 8, 2016

Great service as always. Prompt, friendly service. Had a thorough eye exam and ordered new glasses! Description given through each step of the testing and exam. Satisfied customer! Fair prices with options to receive discounts.

Jun 3, 2016

Great clinic! Dr. Feldman is great ! Selection for Medicare!/Medacaid is limited is only semi negative item

May 26, 2016

My visit was great! Doc Chadderton and asst who did testing, explained everything in great detail. Which was very comforting and informative.

May 23, 2016

Pleased with service and professionalism

May 22, 2016

I enjoyed my experience. Everyone is very friendly and accommodating. It always seems to go nicely.

May 1, 2016

I have a wonderful eye doctor Connie Feldman. I look forward to seeing her & she takes very good care of her patients.

Apr 28, 2016

I thought the visit went well, I had to wait to order lens, though they were busy at the time.

Apr 15, 2016

professional in every aspect

Apr 2, 2016

I always have a good Dr's appointment with the eye Dr.It is the only Dr I do not mind going to.Better than the Dentist or the Dr.

Mar 30, 2016

The only reason I was not greeted was that there was a staff meeting at the time of my appointment, so just had to sign in on the sheet provided on the desk. No problem.

Mar 24, 2016

MY helper Hannah is a great girl. She is so kind and very helpful. Hope she keeps working there.

Mar 22, 2016

Every thing went well. Not a lot of waiting time. A good experience.

Mar 12, 2016

Because I am in foster care and have Title 19 insurance I was not asked if I wanted anything extra on my glasses, like scratch protection, transition lenses, polarized lenses, or the anti glare. My foster mother has already spoken to the lady that was supposed to ask those questions, so that when I scratch my lenses and I am sure I will since I am 15 years old and do not take care of my stuff, that the lenses will be replaced and the scratch coat will be put on the lenses for $10.00. Other wise I really liked the doctor.

Mar 8, 2016

we waited close to 30 mins. to be seen but all other aspects of the appt. were perfect

Feb 26, 2016

i did not get an answer as to why my vision is cloudy in the mornings--particularly the right eye

Feb 19, 2016

I really appreciated being able to get an appointment on very short notice. Wait time in between technician and Dr. is often long - I understand it is a buxy practice

Jan 31, 2016

I was in the clinic for w hours and 15 minutes. Way too long! This needs to be addressed or I will move on.

Jan 18, 2016

Took forever to get checked in because there was only one person working behind the desk and the woman ahead of me was scheduling appointments for her whole family. Took forever to pay also, same reason. There were others working in the backroom but didn't seem to be able/willing to the receptionist. Both people doing the pre-exams acted that like they would have preferred to be somewhere else. I have been coming to eyecare associates for over 15 years, never seen the personnel seem so not caring.

Jan 15, 2016

I was very pleased with the help I received picking out and ordering my new glasses.

Jan 2, 2016

Dr. Feldman was so kind today. I saw the emotional side of her instead of only the professional, business side. It was a comfort to me because I needed that! Thank you!

Dec 31, 2015

Friendly and efficient staff.

Dec 20, 2015

Very good - after the adustment of my glasses after by pressure check, I can see MUCH better working at the computer. Thanks

Dec 19, 2015

I am over all happy but am waiting for my prescription , so I can price new glasses.

Dec 17, 2015

I am not happy with the cost of this appointment. It was for a medical diagnosis (Diabetes). My copay is $20. I was charged for other services (I think it's called "Refraction") that I was not made aware of. My bill was $88.60.

Nov 30, 2015

I was seen promptly as always. I ordered Rx sunglasses, and the technician was very helpful during that process, too. I always feel like I get a good exam, and leave knowing what I need to about the health of my eyes.

Nov 22, 2015

I have VSP, but was told I did not when I checked in--even though I explained I had it. As a result, I paid in full on checkout.

Nov 13, 2015

Perhaps look at frame styles before drops that affect vision. Sun intense in afternoon in the fitting area - that and drops combined made it very disconcerting / blinding. Need adjustable Shades or Blinds.

Nov 5, 2015

Dr. Chadderton and staff are great about answering any questions that I have.

Oct 19, 2015

The entire exam moved very efficiently this time.

Oct 17, 2015