Madeira Optical

Cincinnati Optometrists Malinda Pence, Cheryl Adams & Jennifer Kritzer

Star Star Star Star Star 196 Reviews

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Reviews

StarStarStarStarStar Everything went well. I was seen right when my... —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Everything went well. I was seen right when my appointment time was scheduled. Any question I had was answered!


StarStarStarStarStar GREAT PLACE TO GO FOR YOUR EYES VERY GOOD MACH... —    (Patient since Fri Jul 11 00:00:00 MDT 2014)

GREAT PLACE TO GO FOR YOUR EYES VERY GOOD MACHINES AND EVERYONE SO POLITE.


StarStarStarStarStar Dr. Pence is top notch! She is very knowledgeab... —    (Patient since Wed Feb 20 00:00:00 MST 2008)

Dr. Pence is top notch! She is very knowledgeable in her field and makes excellent diagnoses. I trust her completely with the care of my eyes.


StarStarStarStarStar Excellent experience  —    (Patient since Tue Apr 11 00:00:00 MDT 2017)

Friendly atmosphere, did not have to wait and everything was explained so it was easily understandable. Highly recommend


StarStarStarStarStar I feel well taken care of at Madeira Optical. ... —    (Patient since Mon Mar 17 00:00:00 MDT 2008)

I feel well taken care of at Madeira Optical. They understand my eye situation and make recommendations/referrals, if necessary.


StarStarStarStarStar Tim Petric —    (Patient since Tue Mar 11 00:00:00 MDT 2014)

A truly professional and welcoming environment with a focus (no pun intended) on helping their clients. I receive sound explanations of my questions and counsel as well. A great group of professionals who I highly recommend!


StarStarStarStarStar Professional, thoughtful and thorough —    (Patient since Fri Jun 10 00:00:00 MDT 2011)

Went to Dr. Pence a number of years ago and then decided to go to Costco Optical out of convenience and managed care coverage. Bad decision - optometrist didn't assess me right and basically prescribed the wrong lenses both for contact and glasses. Dr. Pence took her time in explaining what happened and what we needed to do to benefit my near and far sightedness issues. I'll never leave again.


StarStarStarStarStar Excellent service and attention to detail. Alwa... —    (Patient since Wed Sep 14 00:00:00 MDT 2011)

Excellent service and attention to detail. Always there when you need them for problems.


StarStarStarStarStar Great service. Our 4 year old son felt really c... —    (Patient since Tue Mar 21 00:00:00 MDT 2017)

Great service. Our 4 year old son felt really comfortable immediately. Dr. Adams made his eye exam easy, fun and painless.


StarStarStarStarStar My appointments with Dr. Pence have always been... —    (Patient since Wed Sep 17 00:00:00 MDT 2008)

My appointments with Dr. Pence have always been professional, informative and thorough. There is a care in attention to my optical history, the present situation and an anticipation of future issues. I give Dr. Pence my highest recommendation.


StarStarStarStarStar Love this place 😊  —    (Patient since Wed Dec 18 00:00:00 MST 2013)

Love this place 😊 I can't rave enough about Madeira Optical! I've never been to a better optometrist in the 25+ years I've been wearing glasses.


StarStarStarStarStar Polite, professional service.  —    (Patient since Thu Nov 10 00:00:00 MST 2016)

Polite, professional service.


StarStarStarStarStar My appointment was great. Staff was super kind ... —    (Patient since Tue Jun 05 00:00:00 MDT 2012)

My appointment was great. Staff was super kind and helpful. Really positive experience.


StarStarStarStarStar I was very impressed with my visit to Madeira O... —    (Patient since Tue Feb 28 00:00:00 MST 2017)

I was very impressed with my visit to Madeira Optical. The staff was welcoming and professional. After struggling for 2 years (and spending thousands of dollars), trying to find the correct prescription, Madeira Optical took the time to listen to my struggles and developed a prescription that finally works!! I can see...again!


StarStarStarStarStar  —    (Patient since Tue Jan 07 00:00:00 MST 2014)

Good experience. The entire staff is kind and professional. My exam was thorough and informative.


StarStarStarStarStar I have been a patient of Dr. Pence's since she ... —    (Patient since Wed Nov 12 00:00:00 MST 2008)

I have been a patient of Dr. Pence's since she bought Madeira Optical. She is always through and explains my vision options. I highly recommend her to any potential clients.


StarStarStarStarStar My first visit to Madeira Optical was an excell... —    (Patient since Wed Mar 01 00:00:00 MST 2017)

My first visit to Madeira Optical was an excellent experience. Dr. Kritzer was extremely helpful in correcting the vision issues I've been experiencing lately and everyone else in the office was very nice as well.


StarStarStarStarStar Great office! They were on time--actually early... —    (Patient since Thu Jan 31 00:00:00 MST 2013)

Great office! They were on time--actually early, efficient and pleasent. Dr Pence took all the time I needed to fully understand my situation.


StarStarStarStarStar  —    (Patient since Sat Feb 16 00:00:00 MST 2008)

Had bad eye inflection they fit me into the schedule, and I started treatment that day.


StarStarStarStarStar Had a great experience with Dr. Pence. On time... —    (Patient since Tue Nov 17 00:00:00 MST 2015)

Had a great experience with Dr. Pence. On time appointment and very knowledgeable about my questions.


StarStarStarStarStar This was a wonderful experience. I had not had... —    (Patient since Wed Feb 08 00:00:00 MST 2017)

This was a wonderful experience. I had not had an eye exam in many years and I am 65. Dr. Jennifer Kritzer, did a very through exam and discovered a potentially severe problem requiring surgery. They (Lucy) called and scheduled an exam with an eye surgery practice of my choice. I am happy to say, I am scheduled for surgery in a week, saving my vision!!


StarStarStarStarStar Smoothly run organization. They are always righ... —    (Patient since Thu Jun 26 00:00:00 MDT 2008)

Smoothly run organization. They are always right in time. Friendly and professional. Simply the best eye Drs.


StarStarStarStarStar  —    (Patient since Thu Jan 23 00:00:00 MST 2014)

I enjoy Dr. Pence's knowledge and her easy going manner. Everybody in the office is great to work with, very friendly and informative. We have recommended Dr. Pence to a number of our friends.


StarStarStarStarStar I love all of the staff at Madeira Optical! Fr... —    (Patient since Tue Jun 17 00:00:00 MDT 2008)

I love all of the staff at Madeira Optical! Friendly, professional and efficient--they make a visit a short easy as possible.


StarStarStarStarStar The office staff are very friendly and Dr Pence... —    (Patient since Wed Jan 20 00:00:00 MST 2010)

The office staff are very friendly and Dr Pence really cares and explains things very clearly. Great place I would recommend it to all my friends and family.


StarStarStarStarStar Everyone at Maderial Optical is very friendly a... —    (Patient since Thu Apr 10 00:00:00 MDT 2008)

Everyone at Maderial Optical is very friendly and courteous, I recommend them, I get my eye exam and glasses there every year for probably the last 10 years.


StarStarStarStarStar Dr. Pence is kind and thorough. She takes the t... —    (Patient since Mon Mar 26 00:00:00 MDT 2012)

Dr. Pence is kind and thorough. She takes the time to explain things and answer questions. Love her!!


StarStarStarStarStar Great service and attentive, knowledgeable staf... —    (Patient since Mon Jun 02 00:00:00 MDT 2008)

Great service and attentive, knowledgeable staff! Long term customer, no need to olook elsewhere.


StarStarStarStarStar Dr. Pence is very knowledgeable and skilled. Sh... —    (Patient since Sat Dec 05 00:00:00 MST 2009)

Dr. Pence is very knowledgeable and skilled. She explains eye health and answers questions very well. Her opticians are the best help when choosing frames. i always enjoy my visits.


StarStarStarStarStar Dr. Pence and her staff are skilled professiona... —    (Patient since Sat Oct 24 00:00:00 MDT 2009)

Dr. Pence and her staff are skilled professionals. Frame choices are amazing and her Optician who assist with frame choices was very helpful.


StarStarStarStarStar Great as always! —    (Patient since Thu Aug 12 00:00:00 MDT 2010)

Great as always! I appreciate the extra time Dr. Pence spends answering my novice questions.


StarStarStarStarStar Long time patient. —    (Patient since Sat Jan 03 00:00:00 MST 2009)

I've been going to Madeira Optical since Dr. Pence first opened. I've always had excellent eye care. The entire staff is professional and friendly.


StarStarStarStarStar As always, Dr. Kritzer is SO thorough, professi... —    (Patient since Wed Aug 31 00:00:00 MDT 2011)

As always, Dr. Kritzer is SO thorough, professional and caring. I know I am in good hands in Madeira Optical. Have recommended it recently to a friend.


StarStarStarStarStar So thankful able to fit my son in  —    (Patient since Thu Apr 16 00:00:00 MDT 2009)

So thankful able to fit my son in since eye infection was more serious than pediatrician realized. Appreciate the thorough explanation of what was happening and needed treatment.


StarStarStarStarStar Excellent service, great at what they do —    (Patient since Wed Jul 23 00:00:00 MDT 2014)

The staff and technicians are very friendly, approachable, and thorough. They know what they are doing, and explain what they are doing as they go. I would recommend this practice to anyone, and they are great with kids.


StarStarStarStarStar Best optical experience yet —    (Patient since Mon Nov 21 00:00:00 MST 2016)

I felt very welcome at Madeira Optical. It was equally personal and professional. I had a very thorough examination. For start to finish, I felt I was well taken care of and important. I have gone to a few other optical offices and this was the best by far.


StarStarStarStarStar Great service. I felt like things were very wel... —    (Patient since Wed Apr 06 00:00:00 MDT 2016)

Great service. I felt like things were very well explained to me.


StarStarStarStarStar Madeira Optical is the best in Cincinnati —    (Patient since Sat Dec 19 00:00:00 MST 2009)

Dr Pence is very knowledgeable, thorough and caring and her staff are very friendly and professional. I never have to wait to be seen. The enterior of their office is very spaceous and attractive, too.


StarStarStarStarStar Love you guys will recommend t —    (Patient since Fri Jul 11 00:00:00 MDT 2014)

Love you guys will recommend to everyone


StarStarStarStarStar Dr. Pence is an excellent doctor. She is very t... —    (Patient since Thu Sep 20 00:00:00 MDT 2012)

Dr. Pence is an excellent doctor. She is very thorough, gives detailed answers to my questions and I never feel rushed. And she's always on time for my appointment. What more could I ask for. I highly recommend her.


StarStarStarStarStar Simply amazing! —    (Patient since Thu Dec 15 00:00:00 MST 2016)

Simply amazing! I came at recommendation of a Co-Worker and I couldn't be more pleased. After years of going to quick service style Eye Doctors, it was a refreshing experience to step into an office where you were treated as a friend and not just a customer. Dr. Pence has a way of connecting with patients that I haven't experienced before and is very honest and direct with your eye health and needs! Very happy to have made Dr. Pence my new Optometrist! Also a big thank you to the rest of the staff for being so warm and receptive! Not mention honest and helpful when selecting the best eyeware for me!


StarStarStarStarStar I was greeted promtly.Everyone was helpful and... —    (Patient since Mon Jan 05 00:00:00 MST 2009)

I was greeted promtly. Everyone was helpful and professional. I received my exam in a timly mannor.


StarStarStarStarStar Love my appts. from Dr. Pence because I can lea... —    (Patient since Fri Dec 04 00:00:00 MST 2015)

Love my appts. from Dr. Pence because I can learn something from her each time!


StarStarStarStarStar Very efficient; gave lots of information; no hi... —    (Patient since Wed Jun 27 00:00:00 MDT 2012)

Very efficient; gave lots of information; no high pressure sales. Very knowledgeable.


StarStarStarStarStar Thank you for taking the extra time  —    (Patient since Mon Aug 09 00:00:00 MDT 2010)

Thank you for taking the extra time to understand my specific issues and answer my questions about the possibilities (without thinking that I was crazy.)


StarStarStarStarStar  —    (Patient since Sat Feb 16 00:00:00 MST 2008)

This online survey is a useful tool to allow customers to think about their visit, any comments they might have, and are given time to think of any concerns, new services to be offered, and allowed the ease of completing at your own home. Most customers only have eye exams every one to two years so may not get a chance to voice any concerns until much later and then are usually forgotten.


StarStarStarStarStar Pleased with time spent and efforts extended by... —    (Patient since Fri Nov 06 00:00:00 MST 2009)

Pleased with time spent and efforts extended by all involved.


StarStarStarStarStar Friendly staff, nice selection of frames, nice ... —    (Patient since Wed Oct 28 00:00:00 MDT 2015)

Friendly staff, nice selection of frames, nice facility, offer early evening appointment times which is very helpful!


StarStarStarStarStar Madeira Optical was wonderful —    (Patient since Tue Nov 29 00:00:00 MST 2016)

I was so impressed with Madiera Optical-- from the the initial greeting my daughter and I received from the friendly staff to the clean and really inviting, comfortable and stylish furniture in the reception area. Most importantly, we had such a wonderful experience with Doctor Adams. She was so patient and caring with my 7 year old. She did an excellent job explaining what she was doing and why and had a thorough plan for next steps as well. I would definitely recommend Madeira Optical and Dr. Adams to anyone who needs an eye doctor.


StarStarStarStarStar Our entire family have been patients of Dr. Pen... —    (Patient since Sat Nov 26 00:00:00 MST 2016)

Our entire family have been patients of Dr. Pence for years! She is just as amazing with kids as she is with adults! The entire staff is wonderful! We highly recommend Madeira Optical.


StarStarStarStarStar Been a patient for about 15 years —    (Patient since Mon Jun 16 00:00:00 MDT 2008)

I've trusted my eye health to Dr. Pence for about 15 years now. She is very thorough in her testing and I always learn something new when I go see her. Dr Pence and her staff are always professional and personable. It's enjoyable to go to the office and be greeted by everyone. And they offer the best selection of unique frames in the city. I get many compliments on the frames I purchase there.


StarStarStarStarStar Great service, friendly staff. —    (Patient since Mon Mar 17 00:00:00 MDT 2008)

Great service, friendly staff.


StarStarStarStarStar aging eyes needed a check up... —    (Patient since Sat Oct 08 00:00:00 MDT 2011)

Appointment and reminders easy and efficient. Office cool looking and modern. The team from check in to check out all friendly and professional. Very patient when asking questions or trying to decide between frames and options. I would recommend to anyone.


StarStarStarStarStar Madeira Optical is Great —    (Patient since Sat Sep 12 00:00:00 MDT 2009)

I love getting my eyes checked each year at Madeira Optical. Everyone is very friendly. The office is beautiful. Never have to wait.


StarStarStarStarStar Impressed with the professional careI received... —    (Patient since Thu Nov 10 00:00:00 MST 2016)

Impressed with the professional care I received. Very thorough exam & made comfortable each step of way. Thanks to all.


StarStarStarStarStar Great professional service and also super frien... —    (Patient since Mon Mar 02 00:00:00 MST 2009)

Great professional service and also super friendly.


StarStarStarStarStar On time appointment. Everyone professional, cou... —    (Patient since Mon May 18 00:00:00 MDT 2009)

On time appointment. Everyone professional, courteous, friendly and helpful.


StarStarStarStarStar Hi,The whole staff is great! I appreciate eve... —    (Patient since Sat Nov 12 00:00:00 MST 2011)

Hi, The whole staff is great! I appreciate everyone's kindness and patience!! Getting contacts at my age has been an experience!!!


StarStarStarStarStar This was not the typical visit to an eye exam, ... —    (Patient since Sat Nov 05 00:00:00 MDT 2016)

This was not the typical visit to an eye exam, and that means it was great! The staff went out of their way to keep everything running in a timely manner, treated me with respect, gave me choices, and did not pressure me to spend outrageous money on frames. They also didn't treat me negatively when I didn't want to buy my frames there.


StarStarStarStarStar I was fortunate enough to get seen the day I ca... —    (Patient since Tue Sep 22 00:00:00 MDT 2009)

I was fortunate enough to get seen the day I called in, for a small abrasion on my eye. I received the ointment & eye drops I needed to help heal my eye & am already seeing great improvement with my vision.


StarStarStarStarStar First Visit —    (Patient since Thu Oct 27 00:00:00 MDT 2016)

I found the staff at Mederia Optical to be friendly and knowledgeable. The office location is ideal, and it did not feel stuffy or pressuring like other eyewear companies. I would recommended them to friends and family.


StarStarStarStarStar Dr. Pence was Informative and professional with... —    (Patient since Thu Oct 20 00:00:00 MDT 2016)

Dr. Pence was Informative and professional with a great touch of personalization.


StarStarStarStarStar Great Service at Maderia Optical —    (Patient since Wed Dec 07 00:00:00 MST 2011)

Everyone at Maderia Optical was very polite and pleasant. I am very pleased with their service.


StarStarStarStarStar Outstanding —    (Patient since Wed Sep 14 00:00:00 MDT 2016)

Dr. Kritzer and Dr. Adams have both been great helping me finding the contact lenses that work best for me. Their after work hours are great for a busy professional and everyone in the office is incredibly courteous and responsive to patient needs. They provide you with a thorough exam and attention to detail that you won't find at the big chains.


StarStarStarStarStar Dr. Pence is so thorough. She takes her time, and... —    (Patient since Mon Jul 21 00:00:00 MDT 2008)

Dr. Pence is so thorough. She takes her time, and explains everything so well!


StarStarStarStarStar PapaT —    (Patient since Mon Feb 18 00:00:00 MST 2008)

Very capable, extremely caring! All personnel are super friendly, courteous, and helpful.


StarStarStarStarStar Full service, friendly staff, knowledgable profes... —    (Patient since Wed Sep 22 00:00:00 MDT 2010)

Full service, friendly staff, knowledgable professionals


StarStarStarStarStar The staff was very friendly. There was no wait. D... —    (Patient since Tue Oct 11 00:00:00 MDT 2016)

The staff was very friendly. There was no wait. Dr Adams was great with my 7yr old trying contacts for the first time.


StarStarStarStarStar Thorough and everything is well explained.... —    (Patient since Tue Oct 04 00:00:00 MDT 2016)

Thorough and everything is well explained.


StarStarStarStarStar  —    (Patient since Wed Feb 27 00:00:00 MST 2008)

It's obvious that the practice continues to streamline its processes. I was happy with the service.


StarStarStarStarStar Very happy with my visit. All employees were ver... —    (Patient since Thu Jul 08 00:00:00 MDT 2010)

Very happy with my visit. All employees were very helpful and answered all of my questions or concerns.


StarStarStarStarStar Great exam! —    (Patient since Fri Nov 07 00:00:00 MST 2014)

Very thorough exam friendly staff I really like coming to your office.


StarStarStarStarStar Very well done a commendable job and experience.... —    (Patient since Tue Sep 13 00:00:00 MDT 2016)

Very well done a commendable job and experience.


StarStarStarStarStar As always, you take great care of me.... —    (Patient since Thu Jul 03 00:00:00 MDT 2008)

As always, you take great care of me.


StarStarStarStarStar My visit went very well. Dr. Kritzer explained my... —    (Patient since Tue Sep 22 00:00:00 MDT 2009)

My visit went very well. Dr. Kritzer explained my change in prescription & Mary was most helpful in helping me pick out new frames!


StarStarStarStarStar Every visit is professional and comfortable. I a... —    (Patient since Mon Jun 22 00:00:00 MDT 2009)

Every visit is professional and comfortable. I always feel that I've had a thorough, complete, and informative exam.


StarStarStarStarStar Both my 10 year old son and I had appointments y... —    (Patient since Tue Sep 06 00:00:00 MDT 2016)

Our first time at Madeira Optical and I highly recommend! Both my 10 year old son and I had appointments yesterday. The process was very friendly, professional and efficient. In addition, it was a very thorough exam and pleasant. No prob dialating my sons eyes - he did great.


StarStarStarStarStar Super friendly, professional, and new texhnology —    (Patient since Fri Mar 08 00:00:00 MST 2013)

Super friendly and professional. Like that they are bringing in new technology to provide more comprehensive care.


StarStarStarStarStar Efficient, professional and answered my questions... —    (Patient since Fri Sep 20 00:00:00 MDT 2013)

Efficient, professional and answered my questions.


StarStarStarStarStar  —    (Patient since Wed Nov 16 00:00:00 MST 2011)

I love Dr. Kritzer. She's very thorough and capable. I trust her completely. Should something develop in my vision she felt was beyond her capabilities, I know she would recommend that I see someone else. Trust is important, and I do trust her. Virginia Ekstedt


StarStarStarStarStar Great optometrist especially with children! She w... —    (Patient since Sat May 21 00:00:00 MDT 2016)

Great optometrist especially with children! She was very patient and thoroigh


StarStarStarStarStar Very friendly people and I didn't have to wait ag... —    (Patient since Thu Aug 11 00:00:00 MDT 2016)

Very friendly people and I didn't have to wait ages to be seen. My exam showed that I needed a very small prescription but there was no pressure to buy glasses, they made it very clear that I could wait and buy them another time, or even elsewhere. When I decided that I would like to buy, they were very helpful in finding a pair that suited me but weren't super expensive. I have total confidence in all the staff here and would recommend them to anyone.


StarStarStarStarStar The staff is very friendly and knowledgable. I ha... —    (Patient since Wed Aug 11 00:00:00 MDT 2010)

The staff is very friendly and knowledgable. I have full confidence in Dr. Pence to treat and advice me on my vision needs.


StarStarStarStarStar Everything was great, as usual. Thank you for the... —    (Patient since Tue Nov 19 00:00:00 MST 2013)

Everything was great, as usual. Thank you for the care you put in to all you do and for taking the extra time to explain everything to us.


StarStarStarStarStar Friendly staff and appointments run on time. Everything is explained throughly. ... —    (Patient since Tue Jun 16 00:00:00 MDT 2015)

Friendly staff and appointments run on time. Everything is explained throughly.


StarStarStarStarStar Appreciated. ... —    (Patient since Mon Jul 14 00:00:00 MDT 2008)

Appreciated. Five star.


StarStarStarStarStar Appreciated. ... —    (Patient since Mon Jul 14 00:00:00 MDT 2008)

Appreciated. Five star.


StarStarStarStarStar  —    (Patient since Thu Aug 04 00:00:00 MDT 2016)

First time at Madeira Optical after using a chain type optical facility several times. Madeira Optical was in my neighborhood and decided to support a local business. I was very pleased how welcoming and professional the entire staff was. Dr. Pence throughly explained each test along the way , as well as all my options in regards to my new glasses. The young lady who helped me chose and fit a new pair was the best I've experienced. Very knowledgable, helpful, and worked to get just the right fit. An excellent experience and highly recommend Madeira Optical.


StarStarStarStarStar My first appointment with Madeira Optical was the best eye doctor appointment I've ever had. Dr Kr... —    (Patient since Wed Aug 03 00:00:00 MDT 2016)

My first appointment with Madeira Optical was the best eye doctor appointment I've ever had. Dr Kritzer was extremely thorough, communicative, personable, and caring. She wanted to make certain I knew exactly what the tests were for, and what the results meant. The welcoming staff of Megan and Chelsea put me in great spirits as soon as I arrived. Chelsea helped me find a perfect new set of glasses, and all was a breeze. I also like that they take the payment right from my insurance, rather than charging me first, and asking me to get the reimbursement from my insurance company. Highly HIGHLY recommended!


StarStarStarStarStar Excellent, Quality Care —    (Patient since Sat Jul 30 00:00:00 MDT 2016)

The attention by Dr. Pence and the team at Madeira Optical is superb. I was greeted promptly, and hardly waited at all to start the vision screening, followed by Dr. Pence's prompt service as well. I'm very happy to have found Madeira Optical, and look forward to continue to see them in the future.


StarStarStarStarStar Dr. Pence is an excellent eye doctor. —    (Patient since Wed Feb 12 00:00:00 MST 2014)

Dr. Pence is an excellent eye doctor. She was right on time if not a bit early for the eye exam. She is very efficient and courteous to her patients. She explains things clearly. I highly recommend her.


StarStarStarStarStar Dr. Pence and Madeira Optical are an excellent eye care provider.... —    (Patient since Wed Feb 12 00:00:00 MST 2014)

Dr. Pence and Madeira Optical are an excellent eye care provider.


StarStarStarStarStar Great Eye Care and Eye Ware —    (Patient since Wed Jun 04 00:00:00 MDT 2008)

For several years, Dr Pence and Madeira Optical has given my family great service through accurate eye exams, advice for eye protection in the sun, and guidance to choose frames that fit correctly, all while considering individual attention about the work and reading load on our eyes. She explains everything she does.


StarStarStarNo StarNo Star Poor quality control on orders  —    (Patient since Sat Jan 29 00:00:00 MST 2011)

Poor quality control on orders


StarStarStarStarStar Great service and friendly staff. I was looking for a local optometrist and they were great to wor... —    (Patient since Wed Jun 15 00:00:00 MDT 2016)

Great service and friendly staff. I was looking for a local optometrist and they were great to work with.


StarStarStarStarStar  —    (Patient since Mon Jan 12 00:00:00 MST 2009)

Your office is convenient, extremely clean and the staff is very friendly. I had little wait and the waiting room is light and comfortable. Dr. Adams and Pence are both very good and thorough. Thank you!


StarStarStarStarStar  —    (Patient since Tue Jun 07 00:00:00 MDT 2016)

I had a great visit. The doctor was so nice and everything she did was easy. There was no pain at all. The visit was even fun.


StarStarStarStarStar  —    (Patient since Mon Jun 06 00:00:00 MDT 2016)

Great experience! All of the staff were excellent, I had to bring my 2 young children with me and everyone was very welcoming and engaged with the kids so they had a good experience too. They also got me started a bit before my appointment time so I hardly waited at all!


StarStarStarStarStar I had an enjoyable experience at Madeira optical. Staff was friendly and super helpful! Office ws... —    (Patient since Fri May 03 00:00:00 MDT 2013)

I had an enjoyable experience at Madeira optical. Staff was friendly and super helpful! Office was clean and pretty. Eyewear was very stylish and up to date. The lady who helped me with my contacts was sweet, patient, and super helpful!


StarStarStarStarStar Friendly and patient doctor and optical staff —    (Patient since Sat May 21 00:00:00 MDT 2016)

Everyone was great with my 5 year old son.


StarStarStarStarStar Friendly. —    (Patient since Mon Jul 02 00:00:00 MDT 2012)

Everyone one in the Office were very friendly and helpful. It is nice to find a medical office that everyone seems to enjoy what they are doing.


StarStarStarStarStar Always a great experience. Friendly and accurate service.... —    (Patient since Tue Jul 15 00:00:00 MDT 2008)

Always a great experience. Friendly and accurate service.


StarStarStarStarStar Very professional and provided exceptionally valuablinformation about the status of my eye exam. ... —    (Patient since Fri Jul 30 00:00:00 MDT 2010)

Very professional and provided exceptionally valuable information about the status of my eye exam.


StarStarStarStarStar Overall the experience was very nice.... —    (Patient since Fri May 06 00:00:00 MDT 2016)

Overall the experience was very nice (4.5/5 Stars). Very clean with professional and helpful staff. I would recommend to friends and family. Only suggestion would to have earlier opening hours but, I know I can't have it all. Also know that this was a very first time going to any Optical Center.


StarStarStarStarStar The office is beautiful and homey. Doctors are great. Very approachable. Staff is very nice too... —    (Patient since Thu Apr 16 00:00:00 MDT 2009)

The office is beautiful and homey. Doctors are great. Very approachable. Staff is very nice too.


StarStarStarStarStar Thank you  —    (Patient since Tue May 03 00:00:00 MDT 2016)

I wanted to say that your practice and your staff are top notch. It was a pleasure having my first eye exam ever at the age of 43 at your facility. I may not have experience with any other eye doctor but I can say with confidence I will only be coming to you for my future eye care needs. Thank you again for a really good experience, I was nervous coming into my appointment and your staff made me feel very comfortable.


StarStarStarStarStar Excellent! —    (Patient since Mon Mar 07 00:00:00 MST 2011)

Dr. Pence is extremely nice, personable, and knowledgeable. The staff is friendly as well. I never have any wait time whenever I am there. They do a wonderful job of attending to patients immediately.


StarStarStarStarStar another good exam experience —    (Patient since Wed Feb 20 00:00:00 MST 2008)

Began my exam promptly. Good discussion with Dr. Pence regarding my contact lenses and the condition of my eyes.


StarStarStarStarStar  —    (Patient since Thu Nov 01 00:00:00 MDT 2012)

Your staff and office is wonderful.


StarStarStarStarStar I was experiencing flashers and floaters and called for an appointment. I was asked to come to th... —    (Patient since Thu Feb 19 00:00:00 MST 2009)

I was experiencing flashers and floaters and called for an appointment. I was asked to come to the office immediately and did not even sit in the waiting room before my examination.


StarStarStarStarStar Dr. Pence and her staff always treat me very well. They are good at what they do and they are ver... —    (Patient since Thu Oct 23 00:00:00 MDT 2014)

Dr. Pence and her staff always treat me very well. They are good at what they do and they are very respectful of my time.


StarStarStarStarStar Jen S. —    (Patient since Thu Sep 13 00:00:00 MDT 2012)

Dr. Pence and the entire staff at Madeira Optical are wonderful and I highly recommend them! They are always on time, professional, friendly, and extremely knowledgeable. Their office is pleasant and inviting.


StarStarStarStarStar Dr.Pence is the best in her field. I will only go to Madeira Optical. —    (Patient since Tue Dec 08 00:00:00 MST 2009)

Dr.Pence is the best in her field. I will only go to Madeira Optical.


StarStarStarStarNo Star No surprises —    (Patient since Thu Sep 13 00:00:00 MDT 2012)

Stress free, worry free and a very dependable experience. My eyes are in good hands


StarStarStarStarStar GREAT EXPERIENCE —    (Patient since Fri Apr 08 00:00:00 MDT 2016)

This is the most through exam that I have EVER had. I very much appreciate the doctor taking time to explain everything to me and for the first time I feel that I have an understanding for what is going on with my eyes and what to expect. Thank you for the great experience!


StarStarStarStarStar Nothing-nice clean place and knowledgeable people —    (Patient since Fri Oct 03 00:00:00 MDT 2014)

Nothing-nice clean place and knowledgeable people


StarStarStarStarStar Very nice people. Dr Pence answered my questions and was very helpful. Thank you —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Very nice people. Dr Pence answered my questions and was very helpful. Thank you


StarStarStarStarStar Dr Pence and her staff —    (Patient since Mon Jul 07 00:00:00 MDT 2008)

Dr. Pence and her staff were courteous, professional and I always feel they go beyond for support and guidance!!


StarStarStarStarStar Everyone was polite and knowledgeable. I had a great experience. —    (Patient since Wed Mar 30 00:00:00 MDT 2016)

Everyone was polite and knowledgeable. I had a great experience.


StarStarStarStarStar My Husband and I are long time Patients when they were at their old place and we do tell people... —    (Patient since Sat Jan 31 00:00:00 MST 2009)

y Husband and I are long time Patients when they were at their old place and we do tell people when the subject comes up about Dr Pence and the girls that work there.Dr Pence always lets you know what is going on with your eyes has if they were her own and that's why we always come back to them.


StarStarStarStarStar The doctor and staff were very professional and considerate. —    (Patient since Thu Sep 04 00:00:00 MDT 2008)

The doctor and staff were very professional and considerate.


StarStarStarStarStar We won't be back because our insurance us nit accepted. —    (Patient since Tue Jul 28 00:00:00 MDT 2015)

We won't be back because our insurance us nit accepted.


StarStarStarStarStar Lisa was extremely helpful in selecting glasses. —    (Patient since Tue Jul 15 00:00:00 MDT 2008)

Lisa was extremely helpful in selecting glasses.


StarStarStarStarStar Thank you for working me in to deal with what turned out to be a retinal tear and for insisting... —    (Patient since Thu Oct 09 00:00:00 MDT 2008)

Thank you for working me in to deal with what turned out to be a retinal tear and for insisting that the Cincinnati Eye Institute see me immediately--timely laser surgery couldn't have happened otherwise.


StarStarStarStarStar Just keep doing the great service you already provide  —    (Patient since Wed Sep 28 00:00:00 MDT 2011)

Just keep doing the great service you already provide


StarStarStarStarStar Best Eye Doctors & Great Staff-Read Review!!!! —    (Patient since Tue Feb 26 00:00:00 MST 2013)

Overall this eye doctor office makes you feel very comfortable and important to them. They're knowledgeable and give a clear understanding to everything you need to know about the appointment. We love Dr. Pence and she's a fun, warm & uplifting person. She's even there to help when it was time for my son to try on his new frames. Dr. Pence made sure the frames fit him appropriately. From start to finish the staff/doctor gets you through your appointment in a timely manner. They focus on you during your scheduled time and they don't go back in forth between patients as did all other eye doctors I've been to in the past. My son & I both go to Madeira Optical and I highly recommend them to anyone.


Reply

Thank you so much!

StarStarStarStarStar Good visit. Friendly staff. No complaints. —    (Patient since Wed Mar 02 00:00:00 MST 2011)

Good visit. Friendly staff. No complaints.


StarStarStarStarStar All my needs were met at my last visit. —    (Patient since Wed Jan 11 00:00:00 MST 2012)

All my needs were met at my last visit.


StarStarStarStarStar I always enjoy meeting with Dr. Pence and her staff. —    (Patient since Wed May 07 00:00:00 MDT 2008)

I always enjoy meeting with Dr. Pence and her staff.


StarStarStarStarStar The first text reminder (where I had to reply with YES) was nice —    (Patient since Wed Jan 14 00:00:00 MST 2009)

The first text reminder (where I had to reply with YES) was nice. But after that I got at least one and I think it was two more texts which was annoying to me. I may have also gotten an email. THen this email also. Thought that was way too much!


StarStarStarStarStar My appointment was with Dr. Kritzer. She is excellent. —    (Patient since Wed Apr 16 00:00:00 MDT 2014)

My appointment was with Dr. Kritzer. She is excellent.


StarStarStarStarStar It was an excellent overall experience.  —    (Patient since Wed Apr 08 00:00:00 MDT 2009)

It was an excellent overall experience.


StarStarStarStarStar Excellent  —    (Patient since Wed Jan 11 00:00:00 MST 2012)

Staff is always warm and welcoming. Both doctors always warm and remember personal anecdotes about me as a patient. Would highly b recommend this practice!


StarStarStarStarStar It's a very small thing! In the past when I had my pre-exam check up,they always used a small... —    (Patient since Mon Mar 26 00:00:00 MDT 2012)

It's a very small thing! In the past when I had my pre-exam check up,they always used a small alcohol wipe on the equipment. It's much nicer to know you are putting your face against a clean surface. Not a deal breaker - just something I noticed. Dr. Pence could not be nicer or more thorough. I so appreciate her!


StarStarStarStarStar Great Eye Exam —    (Patient since Thu Oct 09 00:00:00 MDT 2014)

I had a great eye exam! All my questions were answered and the staff was very knowledgeble and helpful.


StarStarStarStarStar I would like a brief description of my results emailed to me if possible, just so I can have it in... —    (Patient since Thu Feb 11 00:00:00 MST 2016)

I would like a brief description of my results emailed to me if possible, just so I can have it in writing.


StarStarStarStarStar This was my first time ever to the eye doctor. I was blind and now I can see! Dr —    (Patient since Thu Feb 04 00:00:00 MST 2016)

This was my first time ever to the eye doctor. I was blind and now I can see! Dr. Pence is absolutely incredible. She took the time to explain my vision, or lack there of on very easy understandable terms. She had the patience to answer all questions I had and explained the answers into great detail. Everyone that works there had a great smile and was incredibly nice and friendly! I also had a great time picking out my new frames and can't wait till I actually get my new glasses! Keep it up Dr. Pence!


Reply

Thank you!

StarStarStarStarStar Great job! First eye exam could not have gone better —    (Patient since Fri Feb 05 00:00:00 MST 2016)

Great job! First eye exam could not have gone better


StarStarStarStarStar Very friendly staff - always very comfortable. Lisa is great - so very personable and helpful. —    (Patient since Thu Aug 12 00:00:00 MDT 2010)

Very friendly staff - always very comfortable. Lisa is great - so very personable and helpful.


StarStarStarStarStar A picture of my retna was taken but not reviewed with me.  —    (Patient since Thu Jan 23 00:00:00 MST 2014)

A picture of my retna was taken but not reviewed with me.


StarStarStarStarStar Referred my wife to Madeira Optical and she will be calling to make an appointment —    (Patient since Wed Jun 17 00:00:00 MDT 2009)

Referred my wife to Madeira Optical and she will be calling to make an appointment. I'm very pleased with your service and professionalism.


Reply

Thank you

StarStarStarStarStar Don't change anything! We love this practice! —    (Patient since Tue Jan 29 00:00:00 MST 2013)

Don't change anything! We love this practice!


StarStarStarStarStar Great experience —    (Patient since Tue Jan 26 00:00:00 MST 2016)

Everyone was very friendly and prompt. The doctor explained things well!


StarStarStarStarNo Star I could have used more help selecting my frames —    (Patient since Wed Mar 17 00:00:00 MDT 2010)

I could have used more help selecting my frames. In the past the person (Lisa?) would help and make suggestions. The person helping me did not make any suggestions. I pretty much had to look my self.


Reply

Thank you so much for the feedback. We want to help everyone pick the right frames for them. We will continue to work to get more consistent as a team in providing constructive guidance on frames. We hope you love your new frames. We would be happy to have Lisa review your selection with you. She does have a very good eye and we are lucky to have her.

StarStarStarNo StarNo Star Always enjoy my appointments at Madeira Optical - the best in the business!  —    (Patient since Mon Aug 03 00:00:00 MDT 2009)

Always enjoy my appointments at Madeira Optical - the best in the business!


StarStarStarStarStar Everyone there is wonderful and did a great job at making me feel comfortable. —    (Patient since Wed Nov 11 00:00:00 MST 2015)

Everyone there is wonderful and did a great job at making me feel comfortable..it truly was a pleasant experience.


StarStarStarStarStar Great experience from start to finish —    (Patient since Tue Nov 03 00:00:00 MST 2015)

Everything was very well explained from the the second I hit the door until I left. Very friendly staff and care providers.


Reply

Thank you

StarStarStarStarStar Glad to be back! I used someone else due to insurance reasons and have gone the past year with the... —    (Patient since Mon Jan 26 00:00:00 MST 2009)

Glad to be back! I used someone else due to insurance reasons and have gone the past year with the wrong prescription. Dr. Pence took the time to really make sure I was seeing properly. You can tell when someone really likes what they do - it shows in their work.


Reply

Glad to have you back!

StarStarStarNo StarNo Star Each time I have gone in recent years I have had to wait a very long time during the different... —    (Patient since Sat Aug 03 00:00:00 MDT 2013)

Each time I have gone in recent years I have had to wait a very long time during the different stages of my appointment. I'm not sure why the doctors are scheduled to be seeing more than one patient at a time. Everyone is very nice but definitely in no hurry to get you on your way.


Reply

Thank you for your feedback and we understand your concerns. We do value your time and are sorry that you feel we were not quick enough. Our doctors do try to minimize delays by only scheduling 14 patients per day, where other practices might schedule up to 20 per day. We see patients on a schedule that is designed to maximize doctor patient time, but may include some time in queue while the doctor reads charts and prepares for the exam or completes an unexpectedly longer exam. We will continue to work to make the office more efficient and be respectful of your time. Thanks again for the feedback.

StarStarStarStarStar I appreciated the fact that Dr. Pence listened to my concerns and was very thorough.  —    (Patient since Thu Dec 31 00:00:00 MST 2015)

I appreciated the fact that Dr. Pence listened to my concerns and was very thorough.


Reply

Thank you

StarStarStarStarNo Star Quick Service —    (Patient since Thu Nov 06 00:00:00 MST 2014)

I appreciate the forms that I needed to complete were completed with my responses from previous visits. Time to complete all tests and choose new glasses was quick and efficient.


Reply

Thank you

StarStarStarStarStar Very thorough eye exam —    (Patient since Tue Dec 22 00:00:00 MST 2015)

Very thorough eye exam. Dr Pence wonderful in explaining my eye prescription in regards to contacts and newly diagnosed eye issue that was not picked up by my previous eye doctor. I highly recommend her.


StarStarStarStarStar Always a pleasant experience.  —    (Patient since Wed Jul 24 00:00:00 MDT 2013)

Always a pleasant experience.


StarStarStarStarStar I am always referring Dr. Pence! You guys are all awesome! —    (Patient since Mon Mar 15 00:00:00 MDT 2010)

I am always referring Dr. Pence! You guys are all awesome!


StarStarStarStarStar Love Madeira Optical  —    (Patient since Thu Sep 16 00:00:00 MDT 2010)

Dr Pence and the entire staff is great and I love their selection of frames too!


StarStarStarStarStar Great experience —    (Patient since Tue Dec 22 00:00:00 MST 2015)

Everyone is super friendly. It was my first eye exam ever. Dr.Pence made me feel very comfortable and explained everything to me. You can tell she really cares about her patients. I would highly recommend her to anyone looking for a new optometrist.


StarStarStarStarStar Very pleasant  —    (Patient since Sat Dec 19 00:00:00 MST 2015)

Very pleasant experience and friendly staff.


StarStarStarStarStar The blackout shades in each of each of the rooms did not entirely block outside sunlight, and... —    (Patient since Mon Feb 16 00:00:00 MST 2009)

The blackout shades in each of each of the rooms did not entirely block outside sunlight, and since it was an extremely sunny day, thus caused a long vertical bright light along both sides if the windows in question. I found this very uncomfortable visually during some if the testing.


StarStarStarStarStar Very positive experience. Have no suggestions, —    (Patient since Wed Sep 24 00:00:00 MDT 2014)

Very positive experience. Have no suggestions,


StarStarStarStarStar I cannot think of anything I would change!  —    (Patient since Sat Nov 12 00:00:00 MST 2011)

I cannot think of anything I would change!


StarStarStarStarStar Always a pleasure to visit even when they puff my eye. —    (Patient since Mon Jan 05 00:00:00 MST 2009)

Always a pleasure to visit even when they puff my eye.


StarStarStarStarStar Always enjoy my appointments. Very professional staff from people who care. —    (Patient since Thu Sep 25 00:00:00 MDT 2008)

Always enjoy my appointments. Very professional staff from people who care.


StarStarStarStarStar My visit was top-notch as it always is. I always feel like I'm getting extra special care from Dr —    (Patient since Tue Dec 29 00:00:00 MST 2009)

My visit was top-notch as it always is. I always feel like I'm getting extra special care from Dr. Pence.


Reply

Thank you so much!

StarStarStarStarStar Everyone was great, especially the ladies in the front; very warm, engaging and just an overall... —    (Patient since Thu Dec 03 00:00:00 MST 2015)

Everyone was great, especially the ladies in the front; very warm, engaging and just an overall great visit. I like how Dr. Pence thoroughly explained my situation and I didn't feel rushed.


Reply

Thank you, it is a pleasure to have you as a patient.

StarStarStarStarNo Star I felt the girl at the front desk was not much of a greeter for my first time there —    (Patient since Fri Dec 04 00:00:00 MST 2015)

I felt the girl at the front desk was not much of a greeter for my first time there. She seemed too busy to smile or answer a question. Impressed with my doctor and the technical staff member that took my eye tests first. Also the girl that helped me fine glasses and the right frames was AWESOME and very respectful.


Reply

Thank you so much for the feedback. We should certainly always be excited to have new patients walk in the door. We'll work on always making a good first impression and we are grateful for your kind words on the pre-test and optician experiences!

StarStarStarStarStar Thanks for taking us on short notice when I was worried about my toddlers eye —    (Patient since Fri Dec 04 00:00:00 MST 2015)

Thanks for taking us on short notice when I was worried about my toddlers eye. Very nice staff and doctors.


Reply

Our pleasure, we understand how worrisome that can be. Thank you

StarStarStarStarStar Trusted care —    (Patient since Wed Dec 28 00:00:00 MST 2011)

I'm thankful for this practice. As a very nearsighted person, I worry about my eyes like most worry about going to the dentist. I trust the competence and course of care that I get at Madeira Optical.


Reply

Thank you

StarStarStarStarStar I find Dr. Pence knowledgeable and courteous, patient and eager to explain medical concerns —    (Patient since Mon Nov 24 00:00:00 MST 2014)

I find Dr. Pence knowledgeable and courteous, patient and eager to explain medical concerns. The staff is helpful and polite. What a great practice! I might have appreciated literature about macular degeneration but forgot to ask--my fault.


Reply

Thank you so much. We will put some information about macular degeneration in the mail to you. Let us know if you have any questions.

StarStarStarStarNo Star Would be great to see more toys and books for kids in the waiting room.  —    (Patient since Tue Nov 24 00:00:00 MST 2015)

Would be great to see more toys and books for kids in the waiting room.


Reply

Thanks for the feedback and good suggestion. Our first concern is the health of our pediatric patients. Toys are a challenge in a doctor's office with all of the little mouths and hands with germs on them, but we're on it. We found some creative ways to add more fun for kids. We added activity pages, coloring books and individual crayon packets along with a few fun eye related books. Thanks again!

StarStarStarStarStar Everything went as usual...excellent ! —    (Patient since Thu Dec 03 00:00:00 MST 2009)

Everything went as usual...excellent !


StarStarStarStarStar Dr Pence is wonderful —    (Patient since Mon Dec 01 00:00:00 MST 2008)

Dr Pence is wonderful. She is always helpful, accommodating and concerned about what has brought me into her office. When I have had a medical concern the office staff and Drs are very accommodating to see me as soon as possible even with a booked schedule.


StarStarStarStarStar always great service!  —    (Patient since Mon Jun 16 00:00:00 MDT 2008)

Dr Pence and staff are very knowledgeable and professional. I feel that I'm in good hands when I go to them. They understand their business and insurance! Plus the selection of frames is fabulous! Oh and did I mention they are friendly, which makes going to them a pleasure. I give them two thumbs up!!


StarStarStarStarStar A great experience.So happy with my new Dr. And staffWill recommend highly —    (Patient since Wed Nov 11 00:00:00 MST 2015)

A great experience. So happy with my new Dr. And staff Will recommend highly


StarStarStarStarStar Madeira Optical —    (Patient since Thu Mar 27 00:00:00 MDT 2008)

The staff and Dr. Pence are friendly, easy to talk to, and very professional. Dr Pence instills confidence, both with her credentials and her approach to care.


StarStarStarStarStar Outstanding as always!!!! —    (Patient since Tue Oct 30 00:00:00 MDT 2012)

Outstanding as always!!!!


StarStarStarStarStar Excellent service. I particularly like how Dr. Pence explains everything so thoroughly —    (Patient since Thu Sep 20 00:00:00 MDT 2012)

Excellent service. I particularly like how Dr. Pence explains everything so thoroughly. She's a great educator! I now know that in 8-10 years, I can expect to get cataracts. I appreciate knowing this.


StarStarStarStarStar The wait to be seen was about 30 min. We were scheduled at 430 so perhaps you were running behind —    (Patient since Tue Aug 20 00:00:00 MDT 2013)

The wait to be seen was about 30 min. We were scheduled at 430 so perhaps you were running behind. Otherwise a very enjoyable visit.


StarStarStarStarStar Everything was excellent, just as it has been! —    (Patient since Thu Apr 10 00:00:00 MDT 2008)

Everything was excellent, just as it has been!


StarStarStarStarStar Dr. Kritzer is wonderful. She is very patient and explains things well —    (Patient since Thu Jan 26 00:00:00 MST 2012)

Dr. Kritzer is wonderful. She is very patient and explains things well. I really trust her with the care of my eyes. Thank you!


StarStarStarStarStar Love Dr. Pence —    (Patient since Mon Jul 27 00:00:00 MDT 2009)

great visit. really like dr. pence and the lady that helped me with my glasses.


StarStarStarStarStar Very thorough, very individual ,very pleasant —    (Patient since Mon Oct 20 00:00:00 MDT 2014)

Very thorough, very individual ,very pleasant


StarStarStarStarStar Great visit —    (Patient since Thu Jul 08 00:00:00 MDT 2010)

Great visit. All questions were answered and staff was very patient in trying to get the best Retinal Images possible.


StarStarStarStarStar My first visit was wonderful —    (Patient since Tue Sep 22 00:00:00 MDT 2015)

My first visit was wonderful. I was pleased with the thorough exam to understand the drivers of my problem. I also appreciated the opportunity to find a quality pair of glasses, at a reasonable price.


StarStarStarStarStar The sink needs fixed in the contact fitting room. —    (Patient since Mon Nov 10 00:00:00 MST 2008)

The sink needs fixed in the contact fitting room.


Reply

Thank you for the feedback. All on working order again

StarStarStarStarStar Very pleasant visit, the doctor was very informative. —    (Patient since Tue Sep 29 00:00:00 MDT 2015)

Very pleasant visit, the doctor was very informative.


StarStarStarStarNo Star Should be more detail about charges: Insurance coverage/paid portion and Patient's portion —    (Patient since Mon Feb 22 00:00:00 MST 2010)

Should be more detail about charges: Insurance coverage/paid portion and Patient's portion. Not explained. Only told what my total was. Dr. Pence is excellent at explaining (in layman's terms) the results of the examination to her patients.


StarStarStarStarStar Very nice - no complaints! —    (Patient since Tue May 13 00:00:00 MDT 2008)

Very nice - no complaints!


StarStarStarStarStar Dr. Adams is very personable, professional, and thorough. —    (Patient since Tue Jul 29 00:00:00 MDT 2014)

Dr. Adams is very personable, professional, and thorough.


StarStarStarStarStar I did feel a bit rushed with the lady that was helping me pick out glasses —    (Patient since Sat Sep 12 00:00:00 MDT 2015)

I did feel a bit rushed with the lady that was helping me pick out glasses. I wanted to pick the right ones that I felt looked and fit just perfect,since I haven't had the opportunity in 7 years! :-))


Reply

We apologize for the rushed feeling. We try to make every patient's experience great. We hope you love your new glasses.

StarStarStarNo StarNo Star The tests taken before I saw the doctor...were not explained.. —    (Patient since Wed Sep 24 00:00:00 MDT 2014)

The tests taken before I saw the doctor...were not explained...just told to place my facei n a certain position. I had to ask what these were about. It would have been nice, to have been informed ahead of time. No explanation was given for the over 15 minute wait in the waiting room...I had to ask if I had the correct appointment time, which I did. I came in on time at 10 A.M. and left at l2:45....for a general check of the eyes. I'm not recalling if this is the usual time of service....but it seemed a long time. These are reactions to the day...not to my doctor's time...which was well spent.


Reply

Thank you for the feedback and apologies for the frustrations. We always want to improve. Infrequently there are delays from unexpected emergencies and complications, but we should always communicate any delays and value patient time. As follow up, we re-trained our team on patient flow best practices in our staff meeting and are incorporating patient feedback from this new survey on an ongoing basis. Thank you again.

StarStarStarStarStar Thank you so much for your help yesterday, you went above and beyond to help us find out... —    (Patient since Tue Sep 22 00:00:00 MDT 2015)

Thank you so much for your help yesterday, you went above and beyond to help us find out information about our daughters health. I only marked I did not have a good understanding of the situation as it is a rare case I hadn't yet wrapped my mind around, but Dr. Adams contacted us the next day and was very thorough. Thank you.


StarStarStarStarStar Hi! We had a great visit and are very pleased —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Hi! We had a great visit and are very pleased. Only comment is that the doctor's room was extremely warm. We were in there for a long period of time - and it was very hot which is the only little thing that I can comment about! Thank you for spending time with us and dealing with parents with small children.


StarStarStarStarStar I thought everything was great. It was a friendly but very professional appointment.  —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

I thought everything was great. It was a friendly but very professional appointment.


StarStarStarStarStar I have never had a better exam. Plus she told me what to except from my eyes. —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

I have never had a better exam. Plus she told me what to except from my eyes.


StarStarStarStarStar Great appointment .... keep up the good work! —    (Patient since Mon Oct 03 00:00:00 MDT 2011)

Great appointment .... keep up the good work!


StarStarStarStarStar All and all a great experience. —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

All and all a great experience.