Mill Creek Family Eye Center
863 Reviews
Everyone is very friendly and helpful however I'm still waiting for replacement contact lenses and my glasses don't work. So while helpful is great, this is a bit challenging. The last time I spoke with someone, they called to ask me (again) for any additional records I might have from Kaiser. As far as I know your team reached out to Kaiser and got some data, but apparently not the proper measurements for my new lenses. Not sure where this stands, but would love to hear status soon. Thanks. Joanne
Apr 21, 2024
Top notch service! Dr Ha & staff are so friendly & I could not be happier with the care & attention I have received. Recommended to everyone!
Apr 17, 2024
Great experience. Efficient, everyone was very helpful and the Dr explained everything well.
Apr 11, 2024
The staff is really friendly, and it always feels like they do a thorough job while also being quick and efficient.
Apr 7, 2024
Our family is going to this eye care for last 9 years and I always have a positive opinion with the doctors and the staff.
Apr 4, 2024
Excellent service, efficient process, and very helpful doctor and medical team. Glad to have found the Mill Creek Family Eye Care!
Apr 1, 2024
Dr. Ha is very professional explains all my questions and is very helpful. Thanks
Mar 31, 2024
Very friendly helpful staff - warm welcoming
Mar 29, 2024
Had nice visit today, enjoyed the exam part to.
Mar 21, 2024
Friendly, thorough appointment. Given advice to help care for my eyes and advice on how to prepare my daughter for her first eye exam.
Mar 20, 2024
People care and work with you to get the best prescription possible.
Mar 19, 2024
Always very knowledgeable and a true one stop shop they do everything and do it well!
Mar 17, 2024
Great experience very informative.
Mar 17, 2024
Very punctual and all the staff is friendly and helpful.
Mar 17, 2024
Everyrhing is awesome every time. Dr Davis is amazing.
Mar 17, 2024
The service has been consistently great from the entire staff. Love the frame selection!
Mar 14, 2024
I was treated professionally and caringly. All my questions were answered and I was not rushed. My time was used productively.
Mar 10, 2024
Dr Ha took her time to understand my concerns with my vision for contacts, I so appreciated that versus the quick exam. She had me tried a few different sets of contacts so that I can figure out which ones will provide the best vision.
Mar 6, 2024
The technician was very friendly and pleasant to talk to. Doctor is always attentive and helpful at explaining my concerns.
Feb 25, 2024
Easy to get an appointment, services provided on time, professional staff
Feb 19, 2024
Dr and her assistant were very nice,listen carefully to my questions and concerns. Took their time without feeling rushed 10 out of 10!! Registration staff also great! Best costumer service
Feb 14, 2024
Pressure check: check in was very prompt. No delays in the waiting room.
Feb 13, 2024
Amazing. I love going to Dr. Davis and his team. They always make me feel welcomed and comfortable. They are also very efficient with check in. Dr. Davis is a great doctor and he cares about his patients and his team.
Feb 12, 2024
When I arrived for my apt, there had been some sort of mistake and I was not on the schedule anywhere, any day. The staff found a spot to squeeze me in that same day.
Feb 12, 2024
It would be better to schedule fewer appts and handle appts on time. It's disruptive to patient's day when your office gets off schedule (even in morning) and patients need to spend an additional half-hour to hour at the office than expected. I appreciated being kept informed that things were running late. Staff was courteous and professional.
Feb 11, 2024
Very happy with my recent visit to Mill Creek Family Eye Care. Friendly staff and felt the took the time to do a quality eye exam!
Feb 8, 2024
Excellent care and through examination.
Feb 6, 2024
I e been coming here for a few years. Always happy with my care.
Feb 2, 2024
From scheduling my appointment over the phone, to walking in for check-in, to the assistant to Dr. Ha - my experience was amazing! The staff was so friendly and made me feel so comfortable! Definitely recommend this office!!!
Jan 31, 2024
Great customer service answering my questions and supporting me during the testing and explaining the procedures.
Jan 29, 2024
Everyone is so friendly and kind, such a lovely and clean office, and people who really know their stuff! Great updated technologies too, allowing you to take photos of your eye to monitor different conditions.
Jan 28, 2024
Very friendly staff, clean office.
Jan 28, 2024
All staff took the time to answer all my questions. It wasn’t just a stake clinical environment. Everyone was engaging and enjoyable to talk with during my appointment. I never felt rushed or pressured into any decisions.
Jan 28, 2024
Service was awesome. Very professional staff. They do their job just excellent. There a big choice of glasses for different budgets
Jan 26, 2024
Customer service is outstanding at the Eye Center, from reception all the way through to picking out and getting fitted for new frames. I can't wait to go get my new frames.
Jan 26, 2024
The tech & dr both made this appointment comfortable & easy. Tests were explained, results were explained. Open to questions and address concerns. The front office staff was also efficient & kind.
Jan 24, 2024
Good customer service. Great doctor very personable took time to go over everything and concerns.
Jan 23, 2024
We have been visiting Dr Davis for well over 20 years and continue to feel like family
Jan 18, 2024
Personable, friendly staff.
Jan 15, 2024
Always spends time to accurately diagnose any issues that arise in professional way.
Jan 13, 2024
Always professional and pleasant.
Jan 13, 2024
Professional, friendly, capable staff end to end. Receptionist staff were welcoming and informational. Appointment was punctual, no delays or waiting past the appointed time. The eye testing and evaluation were painless and optimized for quickness and thoroughness. The subsequent prescription was delivered via email within the hour of my appointment. The staff helping me pick out new eyeglasses were courteous, informative, and helpful (but didn't try to oversell).
Jan 12, 2024
Excellent service all the way around!
Jan 7, 2024
Staff are super friendly, informative, and helpful!
Jan 4, 2024
The management and communication of my daughter's contact appointment were inadequate.
Jan 1, 2024
Great, efficient, helpful visit.
Dec 29, 2023
We really like the place. They are always willing to help and all the employees are very friendly and helpful. Special Appreciation for Chastity, she always goes an extra mile to help others.
Dec 22, 2023
The guy who helped me after my eye exam provided very little information to what was added to the sunglasses I was buying. He just kept adding features without even telling or asking me first. Did not show me different colors I can choose from. Very dismissive with choices.
Dec 21, 2023
Have always been treated well. They are knowledgeable and efficient, spending the amount of time needed. Questions are answered and they listen intently. I highly recommend this office for eye care needs.
Dec 20, 2023
I’ve been a patient of Dr. Davis for a long time. His clinic and staffs are the best, they always go above and beyond. I highly recommend his office.
Dec 18, 2023
Staff was very nice and answered all my questions...
Dec 14, 2023
We love Dr Davis and his team. They take great care of our eyes and are very thorough.
Dec 14, 2023
The front desk staff were really friendly and made me feel welcomed. The assistant and doctor were great and the selection of glasses were of good quality and quantity. I would definitely refer my friends and family to go there.
Dec 10, 2023
They are friendly, prompt, very professional, and they treat my father (age 97) as if he were a prized patient. I would refer anyone to them for their eye care!
Dec 8, 2023
Great care. Insurance billing is frustrating with Premera as I have to pay the contact fitting fee out of pocket even though Insurance will pay for it.
Nov 22, 2023
Great service, courteous staff. Thanks!
Nov 17, 2023
It was a basic appointment which I had my eyes checked.
Nov 12, 2023
Eye Dr friendly knowledgeable very patient
Nov 9, 2023
Everyone is very helpful and friendly. It may take a few attempts to get through to them on the phone as they are a busy office. Saw Dr Wagner for the first time and he was great. I feel that my poor eyesight is in good hands with him.
Nov 3, 2023
I felt heard, respected and not rushed. From the time I signed in to seeing the doctor, and the staff so generously giving up their time to. help me find the best frames for my face.
Oct 29, 2023
Dr. Davis is great as is the support staff! Being a Type 1 diabetic my eyes are always a concern so I try to make sure I get the best care available. I’m confident I get that care from Dr. Davis and his team!!
Oct 27, 2023
Dr. Davis and his staff are very helpful, efficient and professional.
Oct 16, 2023
My experience there was very pleasant as usual. everybody is very nice and acknowledgeable. I've never gotten such a detailed eye exam.
Oct 12, 2023
Great experience from end to end! Left a vm to schedule appointment and got a call back next day. Got an appointment much sooner than expected! Was very well taken care of by everyone on staff and it was a very pleasant experience. I have been a long time contact wearer and finally have found my new contact lens home! Thank you!
Oct 11, 2023
After arriving at the MCFEC center for my annual exam, I was promptly brought into the exam room after arriving five minutes late. The team of specialists and doctors answered all of my questions I had about my eye health. I found out I have another exam at the eye care center after the doctor looked at my eye charts. I wanted a new pair of framed glasses, so they assisted with that effort. Overall, I had a good experience in my nearly two hours there.
Oct 8, 2023
My OD retired so I was in search of a new doc. Even as a new patient they were able to get me in within 3 weeks which I thought was really good. Everyone I encountered was very welcoming and nice. I saw Dr. Lo. Both she & Taryn (optometry assistant?} communicated very well. I really liked that they told me how I was doing & what they were seeing the whole time. The exam was very thorough. Huge selection of nice frames, plenty of staff to help with glasses, no waiting. Plenty of parking, nice office.
Oct 8, 2023
Didn't get a itemized paper receipt for glasses ordered, so I could compare with my insurance claim later.
Sep 29, 2023
Friendly, knowledgeable, professional staff throughout the clinic. From the front desk, to the assistants, to the doctor. The doctor gives a thorough exam, and answers my questions. You’re not rushed through the appointment.
Sep 28, 2023
Dr. H is amazing. She listens and takes time, offers options and guidance. I would certainly recommend her!
Sep 28, 2023
My visit was very efficient. Both of the providers explained what they were doing and why. I didn't have any wait time at all.
Sep 28, 2023
I'm very happy with Milll Creek Family Eye Center! Great Service and Care.
Sep 22, 2023
Always a pleasant visit.
Sep 22, 2023
Friendly and professional staff.
Sep 21, 2023
My feedback is as follows. Coordination (as well as communication) with clients could be improved. During my appointment I asked two different people (Genna and Amy) for a copy of my chart notes and a copy of the corneal specialist referral. Since I had not received them After a few days I sent an email requesting them. Following is the entirety of the email I received. It's confusing and I don't know who sent it because it doesn't contain an ending salutation, much less a beginning salutation or proper punctuation. :-( In regards to the referral, your chart notes from the previous exam, is the referral. I sent you the cover letter, but the rest is your initial exam I hope this feedback is helpful to you improving your service. Please contact me if you have any questions as I would love to help you provide better service to the community. Thanks, Amy
Sep 17, 2023
They went out of their way to ensure I was cared for.
Sep 17, 2023
My life is very stressful right now and my eye problem was adding to my physical discomfort. The receptionist has been outstanding in understanding my situation and rearranging appointments. Dr.Ha was so concerned and her exam led to a diagnosis that needed attention. I am so grateful I found this clinic. Marilyn
Sep 15, 2023
I have several eye issues and was so pleased that my dr brought them up to me so we could talk about them. In the past I have had to ask and my dr has not always been aware of my issues. Kind, caring and professional
Sep 1, 2023
The entire staff was very thorough and the gal that did all the tests was very friendly and easy to work with
Aug 18, 2023
Dr. Davis, as always, was generous with his time, helpful, and I left feeling taken care of.
Aug 17, 2023
Nobody is perfect (hence 4/5 rating), but you are close.
Aug 13, 2023
I had an amazing time there. Very professional and supportive staff.
Aug 11, 2023
Really appreciated how friendly and helpful everyone was from the moment I entered to when I left
Jul 30, 2023
Friendly, knowledgeable staff.
Jul 26, 2023
This was my first visit to Mill Creek Family Eye Care, and I expect that I will be returning. I chose Mill Creek Family Eye Care because they were included in my insurance coverage and they were close to my home. All of the staff was friendly and helpful, especially the technician who conducted my initial intake and testing. Dr. Ha was pleasant and thorough, reviewing my current contact lens prescription and discussing my options on my new prescription. I look forward to returning.
Jul 20, 2023
concerned him, that he thought might be a tiny piece of plaque in fork of my eyes vein. He thought I needed to have Since the Mill Creek I initially did not want the extra cost of I think was an optic image. Unfortunately, the camera image was not sharp enough to provide Dr. Davis the detail he needed to make an evaluation. He there had to do a more critical manual exam of my eye. He saw something that is out of my network he had to send his findings to the Everett Clinic for further evaluation. He felt I needed a ultrasound. Today I had the ultrasound. And Dr. Davis' suspicions were confirmed. More tests to come. The price of the exam may seem high, but considering what transpired for me, it was more than just a "vision" exam.
Jul 19, 2023
Great customer service from all the staff
Jul 2, 2023
The staff is courteous and answers all your questions. They always try to give you a fair price for the lenses. I am always pleased.
Jun 30, 2023
Always a good experience to receive services at Dr. Davis’ clinic.
Jun 24, 2023
When I first called about my insurance coverage the person who answered did her best to find out if I was covered and spoke with their insurance personnel and so I felt she wanted to do all she could to see if I was covered. She took the extra time to help me. The exam was very thorough and the Dr. explained what she was doing and finding. I was informed all along the way and felt I was important to them as a patient and told the condition of my eyes after the exam. The staff was very courteous and helpful. I was given all my options from the technician about glasses.
Jun 24, 2023
Dr. Davis (and the entire staff including Darren) is very accommodating and understanding of Ramon's needs. We appreciate you all.
Jun 23, 2023
This was my first time at this practice. The front desk staff was awesome as was Dr. Lo and the eyeglass folks. The eye tech was not very personable but the rest of the staff made up for it. Very pleased with the professionalism and thoroughness. Happy I picked this team!
Jun 23, 2023
Amazing appointment with Dr Wagner, he was very knowledgeable regarding my problem, he explained everything that was happening with my eyes & provided all the answers I needed as well as solutions to follow.
Jun 18, 2023
The Serivice is always good, The Doctor & the Doctors asst. were Great !! I would Reccommend Them.
Jun 16, 2023
I’ve been Dr. Davis’ patient for quite some time. He’s an excellent healthcare provider - knowledgeable, friendly, very calm and patient which is so important for eye exam. I refer my family and friends to Dr. Davis.
Jun 15, 2023
Recently visited Mill Creek Family Eye Care for annual checkup and met Dr. Ha. She was extremely courteous & seemed very knowledgeable. She addressed several issues & told me her office will set up needed appts. She explained everything to my understanding. The whole visit was comfortable & efficient. I was pleasantly impressed.
Jun 12, 2023
I felt that the doctor and the assistants were all very professional. Thorough and accomodating.
Jun 8, 2023
Everyone was so kind and everything moved along in a timely manner.
May 28, 2023
My experience has been very helpful. Thank all of you. You’re the best in the west. Tracy Hintz.
May 26, 2023
During check in, I provide all of my information and reason for the visit. I am not sure why I need to be asked the same questions in the room.
May 22, 2023
Front desk staff was very accommodating and pleasant. Dr. Ha was very nice, caring and very thorough! I really appreciated that. After the appointment, I was not pressured to purchase eyewear from them.
May 21, 2023
I find each visit to be a pleasant and professional experience. All medical and administrative questions are answered in a forthright manner which I sincerely appreciate.
May 19, 2023
Everyone was very friendly and efficient
May 19, 2023
I have been going to Dr. Davis for many years. He is a very good eye doctor. One would not think that an eye doctor would suspect I had high blood pressure, but I went to my primary care physician, and it turned out to be the case! Like I said, he is very good.
May 19, 2023
Everyone was very kind and helpful!
May 10, 2023
Really enjoyed working with Dr. Wagner. He’s a keeper.
May 6, 2023
Staff was friendly, patient, and helpful. Choosing eyewear is (can be) a difficult task but MC Family Eye Center makes it easier and dare I say, a bit fun 🤩
May 6, 2023
Polite & professional front desk staff.... quick and efficient testing and a through review with the Doc.
May 4, 2023
My experience during my last visit was awesome, Mina and Dr. Lo were both very compassionate and explained each step and answered all of my questions. Afterward, Melinda was very helpful in selecting and ordering my new glasses. Thank you all!!! Alison Thomas
Apr 30, 2023
I just love Mill Creek Family Eye Care. Dr Steve Davis is the best. The office is so kind and professional. Very clear as well Marty Hanby
Apr 29, 2023
Friendly staff who greeted me promptly upon my arrival and answered all my questions. Both the tech and doctor kept me informed of what was next in my appointment. Great experience all round.
Apr 26, 2023
I was happy with my eye exam appointment and choosing the proper sunglasses that I needed. Both the optometrist and ophthalmologist were so helpful and knowledgeable with understanding my eye health and the correct sunglasses to choose from.
Apr 24, 2023
Super great! Very helpful, very friendly. I've never had glasses and they were very patient with me taking my time choosing. I'm going ti be making appointment for all my kids there soon!
Apr 23, 2023
The staff is very helpful. Check in was easy and I appreciated the efficient appointment. I was asked several times whether I had any questions or needed further explanation, which I appreciated. The process of selecting new glasses was easy and all of the price options were explained to me.
Apr 23, 2023
I have been seeing Dr. Stephen Davis since 1997, and have always had a positive and professional experience with him and the staff!
Apr 20, 2023
Very caring professionals.
Apr 17, 2023
Super efficient and friendly. The doc was on time which is very important to me as I am a business owner and had client appointments that day.
Apr 16, 2023
This was my first time in the office. Dr. Wagner was great and professional. He explained me very good. Staffs were friendly. For sure I will come back every year.
Apr 14, 2023
They good doctors . They good doctor . I call in when I have my eyes irritated from scrub exfoliating get into my eyes . The doctor she taking care and make my
Apr 10, 2023
Thanks for getting me in so quickly for an unexpected development and for thoroughly explaining what was happening.
Mar 31, 2023
Excellent service! Dr. Lo is very knowledgeable and explained everything, so I understood it. She definitely cares about her patients, and it shows. Highly recommend!
Mar 26, 2023
I like this office. Dr Wagner is kind thorough and professional. They have a nice selection of glasses frames. I enjoy coming here.
Mar 2, 2023
Everyone was super friendly and tried to make me as comfortable as possible Super quick and efficient ☺️
Mar 2, 2023
always great care. Friendly employees.
Mar 2, 2023
Very friendly, punctual, knowledgeable.
Feb 26, 2023
Very professional and friendly. Both me and my 6 year old daughter had an exam. The doctor took the time to explain all images to her and the importance of taking good care of her eyes. She is now considering eating her vegetables! 😊
Feb 23, 2023
Easy to make appointments. Friendly and professional staff. They have advanced equipment to make your exam comfortable and comprehensive. They have a great selection of frames (although I always choose OVVO).
Feb 17, 2023
Dr. Ha is very thorough, knowledgeable and compassionate. Impeccable service!
Feb 16, 2023
Great service - Friendly, professional, and prompt.
Feb 12, 2023
It was a good experience to take my kids. My kids had different doctors but they made sure that I got all the information from my older son’s appointment so I wasn’t relying on my 13 year old while I was in the room with my 10 year old. The doctors were very thorough and explained everything very well. The waiting area gets very busy and can feel a bit chaotic but we didn’t have to wait too long so overall a good experience.
Feb 12, 2023
Great experience with Dr. Davis and his staff.
Feb 3, 2023
I called with an urgent need for my eyes and I got in first thing the next morning.
Feb 1, 2023
Had a great experience here. Everyone from reception to sales at the end of my visit was amazing, kind, and helpful. Will definitely be going back.
Jan 29, 2023
I've been a patient at Mill Creek Family Eye Care for a few years. I am always treated very kindly and Dr. Davis goes far and beyond for his patients. I leave there feeling I had the best care possible.
Jan 27, 2023
The folks at Mill Creek Family Eye Care are nice, professional and efficient.
Jan 26, 2023
Just had my first visit to this clinic and first eye exam in 10 years. Everyone here was so nice and the optometrist explained everything so well and was really kind. I ended up needing to upgrade from reading glasses, so I chose progressives and the young lady who helped me pick out my frames was amazing! I was completely lost looking at all those options and she just took over and started picking out different frames that she thought I would like or that would fit and look nice with my face and I ended up with the cutest frames! I really felt very well cared for here.
Jan 26, 2023
I sincerely appreciated the thoroughness and knowledge of all stages of my exam here at Mill Creek Family Eye Care. I will be coming back for an exam every year!
Jan 26, 2023
The staff was very professional and welcoming! They get you in and out in a timely manner!! Everything was explained in detail. They were able to get me, my husband, and our son appointments on the same day 30 minutes apart from each other! Office was neat and cleaned!
Jan 22, 2023
Dr.Lo was very friendly, professional, and very thorough with her diagnoses. Thank you for taking care of me and my family eyes health.
Jan 22, 2023
Always very attentive to patients and thorough in their approach.
Jan 20, 2023
Very kind, attentive, and caring staff! From checkin through the appointment to purchasing my glasses, I felt that staff were taking time to understand my needs and goals. A fantastic experience :)
Jan 19, 2023
I really appreciate Mill Creek Family Eye Care for getting me an appointment quickly and for the help getting the issue with my eye resolved.
Jan 14, 2023
The people at the front desk were nice and helpful. It was easy to fill out paperwork and we were seen right away. The doctor and techs were nice and explained everything. They gave options. Then the people helping to pick out glasses were focused on me. I felt they really cared about finding the best pair and I never felt rushed. Great experience.
Jan 11, 2023
always nice and eager to help you if needed
Jan 5, 2023
Hi and thank you you were very professional very courteous and very kind I found out what I needed to find out and I will be back thank you
Jan 5, 2023
My first eye exam in 12 years! I was in on time, the new technology for retinal scanning was FAST and painless, the recommendations resonated with what I already suspected, and the doctor was very approachable.
Jan 4, 2023
I have been going to Mill Creek Family Eye Care for years because they give a thorough examination -- not just for vision, but for overall eye health. My prescriptions have been accurate and my glasses and contacts have been fitted perfectly.
Dec 29, 2022
We are very unhappy that we did not get our prescription copy over the email as suggested by the front desk. I am looking to shop and I realized that I do not have prescription in my inbox. I am unable to reach the right person on phone to request the prescription. It has huge wait time. Not a very useful service to recommend to others.
Dec 28, 2022
Dr. Ha is a caring and well informed specialist.
Dec 26, 2022
I have diabetic retinopathy and was unable to get a valid prescription for new glasses in September as a result. MCFEC referred me to a specialist (ophthalmologist) who began treating me almost immediately. With the treatment I am receiving from the ophthalmologist, my eyes have stabilized and I am able to get an updated prescription. I also walked out with new glasses and new lenses for my old glasses. My thanks to Dr. Davis and crew for the referral to an outstanding ophthalmologist, for the care I have received from them over many years, and the current care and treatment I am receiving from them. Highly recommend them.
Dec 23, 2022
Dr. Genna Lo is professional, knowledgeable and caring doctor. She explained the eye examination thoroughly that makes me feel assured. Very much appreciate her.
Dec 23, 2022
Get your front desk staff trained to be welcoming and stop being racially profiling non-white just because they ask for something. Been with your clinic for eye needs for 7+ years, won’t be returning next year. There are plenty of options in the area. Enough dealing with racism at your office.
Dec 21, 2022
The staff at M.C.F.E.C. are always fantastic. They always make you welcome. Maddie and Dr. Lo are two of the best in the industry. I will continue to be a patient there.
Dec 14, 2022
Quick, efficient and thorough service from physicians and assistants who CARE.
Dec 4, 2022
It was fast friendly and everything was explained very clearly
Dec 4, 2022
My husband and daughter have both seen Dr. Ha and she's fantastic! We've had a very pleasant experience at Mill Creek Family Eye Center in general. Everyone from the front desk, to medical staff, to sales staff is absolutely fantastic. I found this clinic to be much more thorough than the one we went to at Costco a few weeks ago (which was adequate for our needs, but this clinic just goes the extra mile). I also appreciated that you can opt to pay $39 for eye imaging instead of having your pupils dilated. I gladly paid that instead of subjecting my small child to the eye drops. This will be our go-to place moving forward. Convenient location, too!
Dec 2, 2022
Always lovely experience. Very professional!
Nov 30, 2022
Efficient and on time. Staff is task focused when working with patients. And have positive attitudes as well as a sense of humor. Thanks!
Nov 25, 2022
They are always courteous and professional. They gave me great confidence that they knew what they were doing.
Nov 25, 2022
The optometrist was very thorough and knowledgeable as well as the technician , receptionist are friendly and helpful.
Nov 24, 2022
Friendly professional staff...
Nov 21, 2022
I was blown away with the kindness and professionalism of the staff. Starting from when I called to make an appointment to the time I left, everyone that I interacted with was so friendly. My appointment was on time, efficient and educational. I feel very confident in the team at this clinic and would highly recommend anyone visit for their eye health needs.
Nov 18, 2022
Great service, amazing Doctors
Nov 18, 2022
I’m totally enjoying the services provided by Dr. Lo and the staff at Mill Creek Family Eye Center. Everyone is always extremely courteous and professional. I’m happy to have found my forever Eye Doctors!!
Nov 18, 2022
Good care and friendly staff. Easy to make appointments and can meet all your vision needs.
Nov 10, 2022
It’s my first time here and everything was excellent. Reception, wait time, service and doctor were very nice and friendly. Dr. Davis exam very thorough and explained in detail patiently to me who is not very well at speaking English. It was medical visit and I got the service I needed. My family and I will switch to here from our current eye doctor.
Nov 2, 2022
Dr. Lo and Mina were extremely informative and clearly answered all my questions. Also gave much needed follow-up information for me.
Oct 28, 2022
It was my first visit to this clinic. My husband had recently became one of their patients and was happy about his experience so far. We are both new to this clinic but see no reason why we wouldn't continue to be seen here.
Oct 28, 2022
Very busy but the staff were courteous and got me in on time. The doctor was very informative and explanatory of my eye condition. They were quick and got me through the exams swiftly.
Oct 22, 2022
Dr. Davis and his staff explained to me what they were doing while performing the test. Detailed and patient. It is good to have technically advanced equipment to look for any signs of aging of the eye. It is too precious to be left by chance.
Oct 22, 2022
Everyone was very friendly, yet professional. The tech and doctor explained each step of the exam and welcomed questions.
Oct 21, 2022
As always amazing staff! My family has gone here for over 20 years and cannot say enough about them.
Oct 21, 2022
As per usual, my appointment was handled by competent, friendly professionals. All tests were thoroughly explained and all questions were answered directly in easy to understand terms.
Oct 20, 2022
This was my first visit with Dr. Lo. She was great! Very thorough, professional and nice.
Oct 14, 2022
My appointment was spontaneously made due to a change in my vision I was experiencing - not a standard yearly checkup. Although that didn't quite get communicated through from the reception to the intake person, from there all went very well. A thorough intake and preparatory procedures, followed by a thorough and unhurried examination by the opthomologist. I never felt rushed and felt like all my concerns were heard.
Sep 29, 2022
Highly recommend Mill Creek Family Eye Care! I was in search for a new optometrist (ugh) and was wanting to get in quickly because I broke my glasses (also ugh). MCFEC was able to schedule me the next day, whereas two other clinics were unable to schedule me for three weeks! My eyes and vision are... uncooperative at best, and I have worked for an ophthalmologist before so I like to think that I am slightly more well versed than the average eye exam patient. I was so pleased with the eye exam! While the optometrist was very efficient, she was still very thorough and took the time to discuss the several eye issues that I brought to the table. Over the phone I had only scheduled a regular eye exam to get an updated eyeglass prescription, but they had no qualms about updating my contact lens prescription during the same exam-- most other clinics would say they don't have time for that! When the exam was over I was brought out to select a pair of frames and discuss lenses. The woman helping me was also efficient without being pushy, and made the lens purchasing process a breeze. They easily worked with my insurance, and allowed me to select the specific lens style I wanted. I expect the glasses to come in sometime this week, and I am looking forward to picking them up :)
Sep 25, 2022
Wide selection of glasses to choose from. Dr Brooks is great, very thorough and I appreciate his attention to detail and clear explanations. The staff there are all friendly and ready to help you. All around professionals who offer great care.
Sep 14, 2022
Horrible experience. Never come back again. Would not refer a anybody to this clinic ever again. The worst customer service. Did not care about minority patient
Aug 18, 2022
Dr Lo is FABULOUS!! She saved me from a very painful eye inflammation and I am SO grateful 💕
Aug 9, 2022
I am always pleased with the customer service
Jul 25, 2022
I have been to many eye doctors over the last 30 years and the doctors in this office are the most thorough and knowledgeable I have ever encountered. They even take the time to describe the images of your eyes, pointing out details on the enlarged image in front of you.
Jul 21, 2022
Thank you for patiently answering my questions as I advance into the world of progressive glasses! I also appreciate optimap technology that allows careful monitoring of eye health since I have diabetes. Good appointment!
Jul 20, 2022
This was my first visit with Mill Creek Eye, they were amazing !
Jul 16, 2022
Dr. Brooks is awesome. He is such a nice doctor.
Jun 26, 2022
Wonderful and very professional staff
Jun 26, 2022
I visited the clinic on Monday the 20th, June and was examined by Dr. Brooks. This was my first visit to the Eye Clinic. The visit and the clinic did surpass my expectations!
Jun 24, 2022
Everyone there is so nice and friendly. Always helpful and patient when I'm trying on a thousand different glasses.
Jun 24, 2022
I always enjoy the staff, very friendly, on time. great service.
Jun 24, 2022
Mill Creek Family Eye Center always delivers a great customer experience and I feel confident that my eyes are in good hands. Dr. Davis and his staff are professional and knowledgeable! Best Eyecare place in Everett and Bothell area.
Jun 22, 2022
Dr. Lo and Hannah were great! Both were extremely helpful and will recommend to my friends and family.
Jun 5, 2022
Vy Ha was great. She was amazing, friendly and welcoming. Gave tips for contacts lenses. I am not happy with my glasses (Tom Ford). I paid a lot of out-of pocket money to get a frame, so tight and it gave tight impressions on my face. I asked so many times to the staff before choosing this frame, and when she gave me the demo frame, it was just fine, not so tight. I double checked with her and said I don't want my frame to touch my face and no impressions on my face. She said "this will be comfortable frame and we can adjust if it is not comfortable". When I came to pickup my glasses, I tried it on and it was tight and touched my face. I immediately told the staff and she said she can correct it. Made some adjustments and then I was fed-up and came out of the store with my new glasses. After 6-7 months of wearing my new Tom Ford glasses, I got frame marks o my face, and the lenses in my frames are just bulging out, does not look like properly fitted in the frame. I'm extremely unhappy with the service I got for such an expensive designed brand glasses. The day when I asked the staff, she must have showed a frame within the insurance coverage and budget. But, knowing I'll be paying 400+ dollars out of pocket and that with such an uncomfortable frame. Please consult with your customers with their budget first, aske them how much they can spend, and provide them suggestions on brands and insurance coverage and how much they will have to pay out of pocket. BE HONEST ABOUT THE COST and BILLING. And, the most important part, the billing had wrong address, seriously? You cant put in correct address as given in the form I submitted? I had to wait for a long time to get corrected bill and my prescriptions. DEAD SLOW SERVICE. Will never come back here again...!
May 27, 2022
Love everything about this practice!From the minute I booked my appointment,to the minute I walk out of the door.
May 13, 2022
No comment. I did not engage MCE online.
Apr 7, 2022
Great service staff was very helpful.
Apr 7, 2022
Beginning at check in, my experience with the entire MIll Creek Family Eye Care team was positive and pleasant. What questions I had, regarding ongoing issues, were answered in an informative and professional manner. I am happy to recommend others entrust their eye care to these folks.
Apr 7, 2022
Great informative appt. Dr. Lo’s patient demeanor was so calm, professional & she displayed a love & joy for her patients.
Apr 5, 2022
My first visit to Mil Creek Family Eye Care after my former clinic closed. I was pleasantly impressed with the demonstrated professionalism, courtesy, knowledge, technology of the staff, technicians, and my eye doctor. So glad I found this clinic willing to accept new patients.
Apr 3, 2022
Great visit with doctor Ha. She listened to my concerns and did a great job answering my questions.
Mar 27, 2022
The entire team is very friendly and efficient. My appointment was on time, and my exam was thorough but not slow. I had plenty of opportunities to ask questions. I look forward to future appointments.
Mar 16, 2022
Great customer service. Doctor was very nice and talked me through a few different options.
Mar 16, 2022
It was a welcoming environment . I feel relaxed.
Mar 16, 2022
We couldn't be happier with the care we received at Mill Creek Family Eye Care! Everyone was fantastic! Dr. Brooks was amazing! We only wish we would have found them sooner! If you need eye care... THIS is the place. 1000%!!
Feb 19, 2022
Everyone was very friendly and kind and took very good care of me. I like how the details of my exam and results were explained with all my questions answered.
Feb 17, 2022
The office staff was welcoming, kind, knowledgable, and willing to answer any question.
Jan 27, 2022
Dr. Lo was very informative in letting the client know about their examination made me feel confident about her professionalism and Mill Creek Eye Center ability to hire and retain very qualified doctors.
Jan 24, 2022
Super friendly staff, nurse and doctor! Dr. Lo has la lot of patience to answer any questions I asked!
Jan 16, 2022
Always appreciate the care & consideration given by Dr. Davis and his entire team!
Dec 17, 2021
My boys and are always have a great experience. Everyone including the front office staff, eye technician and our eye doctor are very friendly, professional and helpful.
Nov 26, 2021
Professional and fun. Great job. Easy prays.
Nov 11, 2021
Great job. Fast. Thorough. High tech. Excellent staff.
Nov 11, 2021
Always welcomed warmly, always taken right in for the exam, always given good news at the end. They are efficient, friendly and quick! Would recommend to anyone, friend or family!
Nov 7, 2021
Every part of my experience was excellent. Reception, technicians and Dr. Davis were all professional and communicated very clearly.
Nov 5, 2021
Everyone is very efficient and professionally.
Oct 31, 2021
Everyone was very kind, knowledgeable, and efficient.
Oct 31, 2021
Great service. Efficient staff and quick in and out appointment.
Oct 10, 2021
All the staff were absolutely amazing!!
Oct 1, 2021
Staff is courteous and friendly. Doctor Ha is knowledgeable. Thank you.
Sep 27, 2021
Staff are friendly, professional, and efficient. My visit was very enjoyable and I look forward to seeing all again in two weeks when I return to pick up my glasses!
Sep 27, 2021
First visit with a new clinic and felt right at home. Professional and kind staff made it easy.
Sep 12, 2021
Very friendly and professional
Sep 12, 2021
I’ve been going to this office for a long time. Since I was 14-16 and I’m 30 now. Things have changed over the years but things have always been consistent in the patient care and needs coming first. My most recent visit I was very pleased with how quickly I was able to get in/out. Even though it was quick, the visit the kept the attention to detail as has been consistent through the years. I’ve recommended people to this practice for this reason and will continue to do so. :)
Sep 12, 2021
I had to stop at 4 stars for 1 simple reason, which I will get to shortly. Check in went quickly and smoothly. My time in the waiting area was pretty reasonable considering how busy the office was at the time. My initial work up with Cindy went well and she was very pleasant and knowledgeable. After Cindy left, it felt like forever before Dr. Ha finally came into the examination room. It was literally longer than my waiting room and work up times combined. This is why I stopped at 4 stars. Dr. Ha is a gem. She's very pleasant and listens closely during the visit. She took the time to completely explain my test results and answer any questions I had. She asked very good questions to help direct her approach to treatment and also to understand why some patients will go with mono-vision (like me) and others refuse. She was also interested in the transition into mono-vision. That was a great conversation. The reason the wait time knocked down my score is that my time is just as valuable as the doctor's time. I work long days, typically 12+ hours, and I have to take time away from my job to visit the office. I really wish a doctor valued the time of their patients as much as we're supposed to value theirs. It's no different. We all work for a living and have families.
Sep 9, 2021
I love how the Dr Vy Ha explained how the eyes work. Great patient education! Please keep educating us!
Sep 8, 2021
The staff and doctors are awesome. They are friendly and very knowledgeable.
Sep 3, 2021
A VERY positive experience. 100% satisfied! From the first phone call to the resulting appointment that eased my mind regarding the eye issue I was dealing with. I recommend this practice and will continue going there because of their great service and exceptional care I personally received.
Sep 3, 2021
I am very pleased that Dr. Davis is always able to some how work me into his busy appointment schedule. Thanks Chuck Popik
Sep 2, 2021
I'm a new patient. I had checked out several clinics and picked this one which is in my VSP network. Great website, attractive facility, larger # of doctors and staff, good selection of glasses at fair prices. Was greeted on entering the door, treated with great respect through the full process, and Dr. Steven Davis was thorough and shared detailed information with me. Very happy with the selection of this clinic.
Sep 2, 2021
The eye exams were done very professionally, efficiently and in a friendly environment created by everyone at Mill Creek Family Eye Care. Thank you all!
Aug 29, 2021
I have been going to Mill Creek Family Eye Care for more than 20 years. The staff is professional, exceptional and very helpful. I would highly recommend to others.
Aug 27, 2021
I was told they were expensive, but found they were about the same pricing as my last similar visits/glasses elsewhere. The glasses for my son were available the next day.
Aug 27, 2021
Professional and courteous staff with good quality products
Aug 19, 2021
I found all the folks at Mill Creek Family Eye are to be caring, competent, efficient, and professional! It was my first visit, and I'm happy to have landed here.
Aug 15, 2021
Extremely friendly and knowledgeable staff. My only gripe is that the front desk seemed a bit too sales focused.
Aug 13, 2021
I’ve always received exceptional service at the Mill Creek Eye Center. Dr. Davis is thorough and knowledgeable and explains things in complete detail. He has hired an experienced team, who are wonderful to work with.
Aug 12, 2021
Staff and doctor are very nice and very knowledgeable
Aug 6, 2021
This was my first time using this eye care clinic and I was very happy with the service that was provided to me. Check in was easy and eye doctor and staff was very very helpful. It has been awhile since I last had my eyes check and I decided to visit here after reading the excellent reviews this place receive. I would recommend this place for anyone that is looking for great service.
Aug 5, 2021
I was seen by Dr. Ha, and she was absolutely wonderful. She explained everything clearly and was very thorough. She took time to address my numerous issues. I had many questions since I have had previous eye surgeries. When I left, I felt confidant and relaxed, knowing everything is being done to preserve my good vision.
Aug 2, 2021
I had my eye exam done recently. I was able to get help with finding frames and getting my glasses early due to an urgent need. My old glasses were durable and maintained well. I highly recommend Mill Creek Family Eye Center.
Aug 1, 2021
I appreciate the caring professionals that performed my exam and helped me choose new glasses. They use cutting edge technology such as optomap to take images of the inside of your eyes. I could see my eyes are healthy and that is reassuring.
Jul 23, 2021
Wonderful office and staff. Everyone is so friendly, and my exam was thorough.
Jul 23, 2021
I was warmly welcomed and the assistant took initial data before the doctor met with me. My prior history was considered and respectfully received. Overall it was a good experience and I recommend this clinic without reservation.
Jul 21, 2021
Excellent doctors, excellent staff, excellent service.
Jul 15, 2021
The Dr was great, the tech for the Optimap/glaucoma test/focus machine was not super understanding. Sarah has autism. I don’t know if that is/is not flagged in her chart or anyone knows this before her appointment, but it sure would be helpful for EVERYONE to know this beforehand. Invisible disabilities don’t always get the same patience as visible ones. If she had been shaking like someone with CP, maybe the tech would have been less seemingly rushed? Next time we’ll need to schedule 5-10 more for those evaluations. She truly is trying to hold her eyes wide open for an adequate shot. If there is someone who can be on call who is able to work with more challenging cases, I’d request that next time or we’ll have to go elsewhere. Blaming the patient never feels awesome.
Jul 15, 2021
The office was nice and clean, front desk staff was nice and helpful. The actual Dr himself though made me feel like I wasn't being heard. Felt like he was minimizing the world of a difference it makes to me to be able to see sharp and clear. Rubbed me the wrong way. Other than that I am excited to get my frames. Will more than likely just continue to go to Costco.
Jul 12, 2021
Enjoyed from beginning to end, Efficient friendly informative.
Jul 11, 2021
Your online presence is adequate. My wife usually makes my appointments for me, but I have made appointments.
Jul 5, 2021
The employees were very professional and very kind it was a pleasure to visit your facility. Look for looking forward to my visit next year
Jun 25, 2021
The team is excellent So professional I’ve been seeing Dr Davis for years, so amazing & takes his time with you Never rushed
Jun 24, 2021
Dr. Davis was very thorough with the eye exam and found the right Rx for 20/20 vision for me.
Jun 16, 2021
I was very pleased with Dr. Davis, he did a great job explaining everything at my appointment.
Jun 13, 2021
Friendly and professional service provider for all my vision-related needs.
Jun 11, 2021
I've been coming here for a few years now and am very happy with the vision care I receive! All of the staff has been consistently friendly and helpful, and I have a good understanding of what's going on with my long-term eye health and prescription changes. The front area has a good selection of frames. I always feel really solid about having my annual checkup here.
Jun 7, 2021
The whole staff there is friendly and welcoming. Dr Brooks is a great doctor. Highly recommended.
Jun 6, 2021
As always such a professional and friendly office!!!
Jun 6, 2021
Wow, Mill Creek Family Eye Care is GREAT! First time here, but they made me feel like a long time regular! Great and friendly staff, well taken care of.
Jun 5, 2021
Service itself was good, but next day when I went to get new glasses from other place, they inform me that this place already request insurance company about glasses portion of insurance. Other place was able to void the first request pulled by this place but this is very unprofessional.
May 30, 2021
Everyone is friendly and helpful! Great experience!
May 27, 2021
The staff and doctor are very friendly, accommodating, and understanding. The doctor is great with kids and my 5 year old loves going there to play "eye games." I couldn't imagine having to go anywhere else.
May 26, 2021
From check in to check out, my experience was incredible. Everyone was so welcoming and professional. I felt like my concerns where heard and resolved by the Dr. additionally The man who helped me find glasses was funny and helpful. 10/10 would recommend to friends and family.
May 25, 2021
Very helpful front desk, Maddie was very professional and personable. Dr. was very thorough and answered all my questions. Margo was very helpful getting our lenses and frame needs met. Great customer experience.
May 21, 2021
Great customer service. Great friendly staff
May 20, 2021
AN EXTREMELY POSITIVE EXPERIENCE. EVERYONE I DEALT WITH WAS BOTH RELAXINLY FRIENDLY AND SMOOTHLY PROFESSIONAL.
May 9, 2021
Great annual eye exam appointment. Very professional, caring staff. Everything was well explained. And my new prescription is working great!
May 9, 2021
I am very satisfied with the excellent care Dr Davis is able to provide to me.
May 7, 2021
They were on time in starting my appointment. The front desk staff was courteous. The tech was lots of fun and made the time enjoyable. Dr. Brooks was skilled, accessible, and answered all of my questions. Everyone I encountered made my experience enjoyable.
May 5, 2021
Great experience here. Everyone from the front desk to the nurses to the doctors were so nice and welcoming. The staff that helped you get fitted for the glasses and went over your benefits were wonderful too.
May 2, 2021
The service was scripted and on point if you want that kinda of service. Dr Brooks was intolerable. I will give him some kudos as he did appear knowledgeable yet at the same time I was just money signs. He said I needed bifocals. When asked about my prescription he said again you need bifocals, I never did get a straight answer. Then he said well you can still drive and read you just have to want to see. I laughed at him then was taken to by him where he told another employee I was to buy progressive eye glasses. The price after my $ 70.00 For the exam ( I was told it was $25 00) before going. Then they wanted to sell me $1,000.00 frames and lens less my $200.00 for a out of pocket of $800.00 .Still no prescription. Won't go back. Have called to get my prescription still haven't received it.
May 1, 2021
Awful sales. I like the efficient work from the front desk, the assistance and the Dr.; but it's hard when trying to get a fit frame and the sales' strait face make people really uncomfortable, the worst feeling in so many different eye glasses stores i'v experienced. I gave 5 start to Dr. and his assistance, but the sale - Drew worth nothing! don't buy from him. I tried be nice, but you ask me for the survey, then I'll tell the truth. recommendation: do eye exam, they are professional and nice. don't buy glasses from them. sales may mad if you can't the fitful frame from him. I met one.
Apr 28, 2021
Our doctor retired so luckily found Mill Creek Family Eye Care. The got was in right away. Front office very efficient and helped us understand our insurance benefits. Highly recommend
Apr 25, 2021
Dr.Brooks was amazing in providing consultation after my eye exam and patiently answering all my questions. Love the way the staff treat and interact with customers!
Apr 21, 2021
Very friendly and professional staff, I enjoyed my experience here very much.
Apr 18, 2021
I very pleased with my first visit to the Mill Creek Family Eye Care.
Mar 31, 2021
People are nice and professional there. Dr. Min and other assistant staff carefully exam my eyes and treat me as their family. Dr. Min can identify my eyes' issues and gave me a sample eye drips to try. My eyes feel better day by day.
Mar 23, 2021
Great Service! Covid Safety Protocol followed very well. I have been going here for several years and I have never been disappointed.
Mar 18, 2021
Mill Creek Family Eye Care provided me with excellent service from scheduling my appointment to the final product being delivered. I would recommend Mill Creek Family Eye Care to anyone that requires one stop excellent eye service. Explanation of the procedure, billing and services were provided in detail in a friendly and polite professional manor. You guys are the best.
Mar 14, 2021
I experienced a significant , opaque "spot" in my left eye. It inhibited my field of vision and raised a concern that it could possibly be a blood clot. I called, expressed my concern, and was given an almost immediate appointment. The examination was thorough and my worries were quickly put to rest. I was told there was some blood visible in my eye, but that it was not a clot. As predicted, the next day my vision had returned to normal. I sincerely appreciated the immediate and effective care I received.
Mar 12, 2021
Great to see Dr. Davis again. He spent an ample amount of time with me, explaining the changes in my vision, all of my options. Very refreshing after two failed prescriptions at other eye doctors. Back in great hands with Dr Davis and his team and looking forward to clear vision again, Thank you !!!
Mar 11, 2021
Great overall experience! The staff was very friendly and helpful. I asked to see the glasses at the lower price point and they didn't try to sell me expensive glasses. Would definitely recommend!
Mar 9, 2021
My son had been squinting for some time now and thought we should get an eye exam. The nurse was super easy-going and friendly and our Doctor was relatable and made our son feel comfortable. She has confidence in her work and as a parent, we really look for this quality in a Doctor. Especially when it comes to the eyes!
Mar 5, 2021
I have always been taken care of very well when I’ve come to the Mill Creek Family Eye Center. Dr. Brooks and staff we wonderful .
Mar 3, 2021
Great staff! Very helpful with fun and engaging sense of humor
Feb 21, 2021
From everyone who check me in to the eye examine and right up to choosing my glass. Tom did an excellent job showing me all the options. I'm very please with the entire organization. Thanks you
Feb 19, 2021
It was a first visit on a referral from my wife. Very organized and professional and great energy when you entered the waiting area. Dr. Brooks was very informative and took great care in explaining everything I needed. Happy to have found a good fit for something as important as my eyes!
Feb 11, 2021
Knowledgeable staff with the exam and glass selection
Feb 8, 2021
As always, Mill Creek Family Eye Center staff provided a stellar, professional, caring & friendly experience; from eye exam to eyeglasses purchase. I've been going to them for many years & would not wish to go anywhere else.
Feb 7, 2021
Just had my annual exam with Dr. Davis. As always, a superb experience! I am so grateful for the many years of excellent eye care that myself and my family have received at Mill Creek Family Eye Center.
Feb 5, 2021
wonderful customer service
Feb 5, 2021
Everything went perfectly. Staff was outstanding.
Feb 4, 2021
I have been a patient of your center since 1980. You always "tell it like it is", that I am getting older and just what you and your staff can do and what needs more capability , like Northwest ;eye Surgons.
Jan 28, 2021
The office staff as well as the Technicians and Optometrist were friendly, helpful and efficient. We are please to call them our new family eye Drs!
Jan 28, 2021
I really enjoyed being at the eye care clinic it's been a while since my last appointment and everyone from the doctor to the assistants to the nice man who helped me find my new pair of glasses it was just a great experience. I will be coming back again in the future!
Jan 20, 2021
I just completed my 3rd annual visit to Mill Creek Family Eye Care. I've been very happy with the care I've received. Staff has always been friendly. My only comment that isn't positive is there is usually a wait even though appointments are given. Sometimes it's in the waiting room, and sometimes it's after you get taken back. It feels like appointments are stacked so much that by the afternoon when working folk have appointments, things are running more behind schedule. It's not been a big issue but just trying to be honest and fair, and give the positive as well as the negative.
Jan 20, 2021
The staff are always so nice!
Jan 17, 2021
yes good help with getting new sunglasses and eye glasses too!!
Jan 17, 2021
Every staff member was knowledgeable, helpful, and courteous. No pressure to upswell. Place took great lengths to keep staff and clients safe.
Jan 13, 2021
I am very pleased with this office. I brought my 9 year old who was experiencing some issues. The man that did the initial check in and tests has a wonderful demeanor and is very personable. Having spent my career in the medical field and knowing how patient care can fall to the wayside, I really appreciate not being treated like a number. Dr. Brooks was also wonderful. He answered my questions, suggested resources for my daughters eye condition and told me to not hesitate to contact him with any questions. The lady that helped us look at glasses was patient and kind. However, we had a hard time finding a pair of glasses for my daughter. She’s right in between kid and adult sizing. Only 1 pair worked well for her and they are out of our budget. The tray of glasses that are 100% covered by insurance left much to be desired. We will likely purchase elsewhere. Thank you!
Jan 13, 2021
Words cannot express how grateful I am to Dr. Henderson and her staff for realizing a simple phone call for an eye appointment warranted an emergency appointment due to my eye pain which in turn required a number of eye tests and an emergency referral to a Neuro-Opthamologist. I’m in great hands thanks to her! You have a patient and fan for life! I highly recommend Mill Creek Family Eye Care for you, your family and friends.
Jan 11, 2021
Did exactly what I needed. Easy to book, easy to get in, testing happened quickly out the door with a new prescription.
Jan 10, 2021
First time to Family Eye Care. It was a real good experience. Everyone was very professional and the atmosphere was real laid back. Appointment was on time and Doctors and helpers were fantastic.
Jan 8, 2021
I have always been quite pleased with the Mill Creek Eye Center. I have been well cared for over the years and will continue to be a customer.
Jan 8, 2021
I had a medical issue with my eyes and was able to get an appointmetn the same day. The wait was less than 10 minutes when I got there and the doctor was exceptionally helpful in explaining my situation and how to correct it. They gave me products to use, told me where to buy more and then offered a 3rd product for purchase, which I choose to do so I didn't have to hunt it down in various stores. I have recommended this clinic before and will continue to. They are fabulous!
Jan 6, 2021
very friendly staff and easy to work with.
Jan 6, 2021
Great doctors, very informative in what they doing and what they find out, quick process, clean office.
Jan 4, 2021
Professional, caring and prompt service
Jan 1, 2021
Service is always outstanding, courteous and friendly.
Dec 27, 2020
Great staff and service as always!
Dec 24, 2020
Always friendly, efficient and helpful.
Dec 20, 2020
I had an accident and needed to see my eye Dr. You got me in ASAP and I was seen immediately. You were all so kind and efficient and I felt better just being there. I left feeling much less stressed and I am okay.
Dec 18, 2020
I had a lovely experience and everyone implemented safety procedures. Everyone I worked with during my appointment through ordering new frames and lenses were very kind and helpful!
Dec 17, 2020
Technician gave me the impression that he didn't really enjoy his job. The doctor was excellent
Dec 14, 2020
My visit went well and was satisfactory: both the OD and the staff was thorough, answered all my questions and did everything right. They get 5 stars. Management gets 1 star for not informing me that my old doctor had left and that I would have been assigned a new doctor. I initially chose Mill Creek Family Eye Care specifically to be seen by that one doctor; hence I would have liked to know ahead of my visit of this change. Overall, I am quite satisfied with the new doctor and the staff, so I "lucked out", sort to speak. avg score = (1 + 5)/2 = 3 stars
Dec 13, 2020
Awesome experience, nice folks on the phone/front end, they worked hard to get me in, and the doctor was pleasantly amazing. All in all, a surprisingly great experience. We'll be back.
Dec 6, 2020
Not too happy with my last visit. I called and scheduled an apt to get contacts. I made it clear that the I wanted to get contacts and understood that I would have to get another eye exam. After getting my eye exam completed they told me they didn’t have time to do the contact training. THAT WAS THE WHOLE POINT OF MY VISIT! They should have scheduled the technician to support with training instead of rescheduling me again to have to come back and risk additional exposure to covid. Truly disappointed in the time management of my recent appointment.
Dec 6, 2020
My experience at Mill Creek Family Eye Care was outstanding from the time I arrived until I left.
Nov 30, 2020
The process was simple and straight forward. I didn't have to wait to long for my appointment. The staff was welcoming and friendly! :)
Nov 25, 2020
Everyone was great, the most comprehensive eye examination I have ever had! Good job and thank you!
Nov 20, 2020
My only pair of prescription glasses fell into the water and sank. I am so appreciative of how quickly I was able to schedule my eye exam, the steps taken to protect everyone’s health, the professional and friendly staff and doctor.
Nov 5, 2020
Shayl was so helpful and pleasant. Everybody else was great also. Just the wait was a little excessive around half an hour. Otherwise a very pleasant experience.
Oct 23, 2020
I've always had a good experience with Mill Creek Family Eye Care, and this being the first time I've visited since COVID-19, I was happy to see how serious they're taking the pandemic and offer many precautions clearly geared toward the safety of both their clients and their staff. My appointment went well, as expected, and now I'm just eager to receive my new glasses!
Oct 19, 2020
Very throrough examination. The personal very friendly, the guy who helped me explained all the options for my new glasses.
Oct 12, 2020
Disappointed by the service This was my first visit , after eye exam the prescription that I got were incorrect. I used to get headache when I wear glasses of the prescription after observing for a week . I again visited the this clinic and I got to know that my lenses are over corrected and will need other appointment. This is by far the worst doctor and clinic I have ever met.
Oct 12, 2020
Bad Place The doctor Sarah and staff are in super hurry always . This was my first visit and I am not visiting this place any more.First, when I arrive and checked In. After that the nurse examine few things and I don’t know what happen to her that she was in so much hurry.later I met doctor and she was the same. While she was changing the lenses I was not able to see because of her big nails and then she flip the lens so fast. This is by far the bad doctor I had ever visit who neither address the problem but also not bother about patient .
Oct 12, 2020
I just found the whole experience very corporate and impersonal. I felt like a number instead of a human being. I wouldn't go back.
Oct 9, 2020
Easy to schedule, excellent staff and optometrists.
Oct 4, 2020
Good clinic , clean and staff are friendly and helpful. Eye Dr. is good and knowledgeable
Oct 1, 2020
Was able to find me a glasses prescription that helps one eye but not the other...
Sep 30, 2020
My prescription computer glasses were not done correctly, now I'm forced to wait to see the doctor again to request a correction to the lenses. Very frustrating as a new patient to have to deal with this, having to wait longer than I already have in order to get a correction done that should've been correct in the first place. And it has also left me wondering how much more I'll get charged for their errors. This has not been a positive experience so far.
Sep 29, 2020
You can trust them. Awesome service and lots of inventory to try.
Sep 18, 2020
Very knowledgeable and always friendly.
Sep 6, 2020
Eye doctor was polite and friendly, was an easy and quick visit.
Sep 4, 2020
Went in for a routine check up, the staff were all friendly, courteous, and helpful. They made the entire process easy and painless from the examinations to picking out new frames.
Sep 4, 2020
Friendly staff and Dr. Davis is the best.
Sep 3, 2020
Very friendly and knowledgeable staff. I felt as though all my needs and questions were addressed,
Aug 21, 2020
Really pleasant optician, Dr was "fine" Only lost one star due to business practices and such blatant upselling of services
Aug 19, 2020
Excellent service, skilled expertise, not rushed, gave plenty of time and attention to questions and discussion
Aug 19, 2020
I really loved working with Mandy, she is not the usual tech that checks me in but she was really helpful and had a positive attitude. I also appreciated that you require masks for people the whole time they are in the office.
Aug 19, 2020
Everybody was friendly and safety cautions taken. Dr Davis was very informative about contact lens options.
Aug 18, 2020
Thank you Dr Davis and team ( Colleen, Chastity, and Maddie) for supporting my eye health! I especially loved how Dr Davis incorporates nutrition advice into his consultation regarding how to optimize eye health! Looking forward to my new glasses !!
Aug 15, 2020
Great service and nice to have friendly faces each year.
Aug 14, 2020
Great service and friendly staff members
Aug 13, 2020
Very friendly and professional staff. Had to wait approx. 30 minutes for the doctor after going through preliminaries with the technician. This has not been my experience in the past, so I will write it off as an unusual visit. Dr. Henderson was very patient and kind in answering all of my questions. I felt she understood my concerns and trust her care.
Jul 30, 2020
I had a great experience at Mill Creek Family Eye Care. I was greeted immediately and checked in with a minute or two, asked to sit and fill out paperwork and was called back so quickly that I only answered 1/2 the sheet! They were SOOO efficient and did a great job. The eyeglass fitter was incredibly helpful and showed me exactly what I was looking for, knew exactly what my insurance covered and showed me glasses that fit in my allowed budget and did not try to upsell me on additional features. I highly recommend them!
Jul 30, 2020
This is the first time at the office. Good COVID precautions. They were very through with the eye exam. The doctor explained every thing going on. Great appointment.
Jul 28, 2020
I love Mill Creek Family Eye Center. I’ve been their patient for about 3-4 years now and I have never had anything less than a wonderful experience. They are thorough, efficient, kind and positive. They are also so patient with you when it comes to picking out frames or asking questions. Overall, they are the best!
Jul 23, 2020
As always a wonderful experience. During this COVID environment the doctors and staff are clearly taking every precaution to keep patients and themselves safe. Many thanks.
Jul 22, 2020
This office is very thorough.
Jul 8, 2020
MEMORABLE VISIT--------THANK YOU!
Jul 2, 2020
Maddy was really sweet. Dr Johnson was very nice too.
Jul 2, 2020
I have been going to Mill Creek Family Eye Care for years and have never been disappointed. My appointments are handled in a professional, friendly and timely manner. I so appreciate the assistance in picking out glasses.
Jul 2, 2020
All the people at the clinic were friendly and helpful - from walking in to check in, my doctor and the person who helped find my glasses. I felt they were all wonderful!
Jun 30, 2020
Dr. Davis has saved my eye from injuries on 2 occasions. I trust this doctor and this office. Other Doctors at the office have been great also. They've handled the COVID situation safely.
Jun 27, 2020
While I was waiting for my appointment I asked to have my glasses adjusted. When the girl came back out with my glasses she said there was a hairline crack in my frames. I told her that there was not crack in my frames when she took them from me. She said well there is and I said you must have done that when you were adjusting my frames. Oh yeah I think it might have happened when I tightened them. I put in my glasses and it was a full on Crack in the frame on the right side that holds the lense. I asked her how she thought I could wear my glasses now since the frame was completely broken. She told me that she would order me a new pair of frames which would take about a week and a half to come in. I asked what she thought I should do in the meantime. Her response was I’m not sure and then she completely ignored me , no sorry or any trying to help me anymore at this point. I stood there for a minute in shock. Then she looked up at me and said “do you have another question “. Really not a I’m sorry ,have a good day.... I used to love coming here but the last few years not so much. There is a HUGE turn over if employees which is very unnerving. I used to come in and always see the same people all the time. I’m not sure I’ll ever go back.
Jun 27, 2020
Personal and caring service. I will use them again
Jun 26, 2020
Everything was good but I got a migraine from the bright light that was used to take the picture of my eyes.
Jun 26, 2020
I found the Family Eye Care center online. Weighed them against several others and gave them a call. From the first call to my appointment, every question was answered and great care was taken to be sure my every need was met. Very professional people who made sure I got great care while being courteous and friendly at the same time. Highly recommend this Eye Care Center.
Jun 25, 2020
Mill Creek Family Eye Care, I want to thank all of your staff that helped us at our appointment! It was my daughter's first time having an eye exam and she is so excited to come back next year! Amazing service!
Jun 23, 2020
I have been relying on Dr. Davis for my eye health for the past eight years and recommend him so highly. His professionalism and expertise is way above what I have encountered in all my years of eye appointments with other eye doctors. He is a truly dedicated and caring doctor. I am currently relying on him for my eye health post cataract surgery and he is the absolute best. His office staff and other doctors and technicians working at Mill Creek Family Eye Care are 100% top notch.
Jun 18, 2020
The doctors are professional and taken their time asking questions and listening to give you the best experience and results possible. The eyeglass technicians are helpful and knowledgeable about your frame and lens optionss that are best suited for your lifestyle.
Jun 11, 2020
My experience at this eye care office has ALWAYS been excellent. I’ve been coming here for 20 years. Many glasses later, the consistency of quality and care remains.
Jun 10, 2020
I had a good experience at Mill Creek Family Eye care. My rationale for giving a 4 star as opposed to a 5 is due to the fact that I wasn't handed my eye prescription. I always forget to ask for that. I really wish that was automatically handed to someone. I get it, you want us to buy eye glasses and contacts from you. This is common practice at every place that I have ever been, so I am not singling you guys out. Just an observation that I think would be good customer service.
Jun 10, 2020
I have been a patient of Mill Creek Family Eye Center for several years now. I love that the team here takes the best care of not only me but all their patients. I would highly recommend anyone looking for a great eye physician, look no further. Every time I go for my exam, I feel valued as a patient, and I feel that all my questions are answered correctly and my care is their top priority. I love the team at Mill Creek Family Eye.
Jun 9, 2020
I had a fantastic experience, as always, at my last visit. It was quick and the doctor explained everything that was going on with my vision and my eyes. I also got new frames, and the optician was very helpful in finding frames that I love! Couldn't recommend these guys more.
Jun 9, 2020
Great experience, and Sarah, the optometrist was terrific. Thanks.
Jun 8, 2020
Retina scanned digitally = No eye drops for dilation required. Makes it easy to drive in and out safely. No asking someone else to drive you.
Jun 8, 2020
Very professional and friendly.
Jun 7, 2020
I felt my exam was very thorough and she explained everything she was doing clearly. Grant was also very good. Thank you.
Jun 6, 2020
Great overall experience and service.
Jun 3, 2020
Good to see all of you again. In these unsettling time it was comforting to see all of you honoring your commitment to safe practices. Thanks to everyone and see you in six months. Hank Pugsley
Jun 2, 2020
Excellent Customer Service! Always on time for appointments and very thorough.
May 21, 2020
Great scheduling, medical techs and Dr. was very thorough and competent
May 21, 2020
Mill Creek Family Eye Experience My experience with the office and doctor was very pleasant and professional.
May 20, 2020
Excellant as usual. Friendly staff and Dr Davis is the best!
May 12, 2020
I and my family being treated here since last five years. We received excellent services and we are very satisfied till date.
Mar 10, 2020
This was a bizarre first visit. It seemed like a sales gimmick. Upon checking in, I was asked if I wore contact lenses or glasses. When saying no, they asked if I wanted them. Why would I want unnecessary corrective lenses? The doctor performed her exam and asked what my last prescription was. When I indicated 20/15 she paused, said hmm, and told me that I “only” have 20/20. She then said that I don’t need glasses but asked if I wanted them. I came in for an exam, not to have unnecessary product pushed on me. Since when is 20/20 bad vision!!
Feb 28, 2020
This was my first ever eye exam. Thank you for your professionalism and taking the time to talk me through the process so there were no surprises. I feel that I was well cared for and I am excited to start reading at normal distance without extending my arms. :)
Feb 25, 2020
Definitely recommend this office. Had to wait about 15 min for the optometrist to come in after I was initially tested by the assistant, but other than that it's a great place to go
Feb 21, 2020
The doctor (Sarah) was very easy to work with and personable during my session. During my exam, and after. The girl working to help me choose my new glasses was very helpful and cheerful, and didnt judge when I picked out a Very Male style of glasses. Overall, a very easy, nice experiance.
Feb 21, 2020
I’m giving a 2 star review and that is generous. Consistently I always notice this clinic overbooks visits and leaves patients waiting longer than any other medical practice I have visited. This visit alone was a 55 minute wait which feels incredibly disrespectful of my time. The communication with staff continues to be an issue. Years prior the notated my prescription incorrectly and tried to give me contacts 2 point off my actual prescription. This year, they changed to saying I have a slight astigmatism and didn’t mention it at all. I got my new glasses and was not at all prepared for the change. When I asked about it, she assured me it was correct but didn’t offer to get a doc to explain why it was changed. Then at my visit this week, the tech insisted I had set up the appointment for dry eye even though it was a suggestion by the annual eye doc. I also continued to gear about how I was “fit in” and on the wrong time slot even though I booked weeks in advance and only requested an afternoon appointment any day. The only saving grace is the dry eye doc is incredibly thorough and I left with a solid treatment plan. All other aspects need major improvement!
Feb 20, 2020
Very happy with the service and staff
Feb 19, 2020
As always you let me know when it is time for my appt. However, a few days after my appt. I received a text telling me it was time to make my annual eye appt. Everyone is always friendly and helpful. Dr. Davis is very good about showing me and explaining things he sees during the exam.
Feb 19, 2020
Very very long wait. After my eyes got checked by the initial person, I had to wait 30+ minutes before the doctor came into the room. My appointment time was 11:40 and the doctor did not enter the room till about 12:35.
Feb 9, 2020
Everyone was great! I got the appointment I wanted at the time I needed and I was able to use the frames I liked
Feb 7, 2020
I've been a patient for several years with Dr. Vogely and appreciate the professionalism with the staff.
Feb 7, 2020
First time coming here. The staff was friendly and the wait was reasonable. The rooms were full when I got there but I was still able to fill out the paperwork and by the time I finished, a room opened shortly. Exams are the usual. Overall visit was a A+
Jan 31, 2020
Great job for first time impressions. Friendly smiles all around.
Jan 27, 2020
Excellent Customer Care & Very Patient
Jan 27, 2020
Great service. My doctor was very helpful and she answered all of my questions. Staff helping with glasses was very helpful too.
Jan 26, 2020
Outstanding Initial Impression.
Jan 19, 2020
Great time and easy. Great staff
Jan 17, 2020
This is my 3rd year taking my daughter back for the eye exam. Each year the wait is longer. Her appt. was at 4:00. We arrived 10mins early to fill out the forms. But the wait was very long . We waited 30mins to get in to see the Dr. And the eye glasses tech was very behind. We waited another 30mins. In the end, it was a very long visit. We spend 1 hour and 30mins at the office. Out of the totally amount of visit 1 hour was just waiting . I will truly hope that you will consider restructuring your scheduling management. It was not the most pleasant visit consider it was a very long period of just waiting.
Jan 8, 2020
friendly staff, convenient location
Jan 2, 2020
Dr Tracy Voegeli completed a very through exam of my visual system. She explained the condition of my eyesight in great depth with clear and understandable words. This was the best exam I have ever had( age 81) !!!!
Dec 6, 2019
This was my first visit to Mill Creek family Eye Center. I was impressed by the professionalism and speed at which my eye exam was completed with Dr. Eden Weldetnsae and Katie the Optometric Technician. Then I was passed off to Darren the Eyewear Specialist & Lab Tech who took great care and time detailing my needs and offering a lot of options to find me a perfect set of glasses. I will definately recommend them to my freinds and family.
Dec 6, 2019
Totally enjoyed working with Dr. Tracy Voegeli. She was very informative as to my options for contacts and future concerns.
Nov 23, 2019
I had a great experience. Everyone was friendly and professional.
Nov 23, 2019
My first eye exam in 15 plus years! You guys made it easy! Thanks.
Nov 11, 2019
My family is new to this practice. I first took my son in for his annual eye exam with Dr.Voegeli, then my daughter saw Dr. Davis, and I met with Dr.Sarah Henderson who is new to the group. We found all the doctors to be knowledgeable and patient to all our queries. The office staff are pleasant and not at all pushy about selling us their frames,etc. Altogether a good experience for all of us.
Nov 9, 2019
I had been coming here since 2005. The staff are super nice, helpful and friendly. Dr. Davis and his staff are “da best”!
Nov 6, 2019
The Dr. was great, listened to my concerns and explained everything very well but the person who assisted with the glasses was not nice at all. I have had better service in past years not sure what’s up with the new person but she really tuned me off and didn’t seem to care about me, the customer.
Nov 3, 2019
Quick, courteous, and thorough routine eye exam.
Oct 22, 2019
Very nice and helpful staff! The optometrist was very thorough and knowledgeable. :)
Oct 9, 2019
Everything at the appointment was great. Not happy about them locking my hardware so I can't purchase glasses anywhere but at their place. It is a waste of time for me to have to call them again, have them unlock it, and then go somewhere else to get glasses. Especially when they don't tell you anything about that upfront.
Oct 6, 2019
Never again, customer care they lack.
Oct 2, 2019
Friendly doctors who do a good job of explaining everything including your options.
Sep 25, 2019
Excellent visit Dr. Eden was very welcoming and understanding. Great to see a fresh face with such a warm personality.
Sep 25, 2019
Reply
Pleasant office to visit. Cheerful staff.
Sep 22, 2019
This is a great Eye Care Center. I've been a patient for many, many years and have never been disappointed. Last year the Dr. caught a potentially serious eye issue and referred me for laser surgery (narrow angle glaucoma) which solved the problem BEFORE it was a problem. Love these folks, always friendly, responsive, professional. Thank you!
Sep 13, 2019
very helpful and knowledgeable staff Katie made sure all the equipment are clean before I use it My doctor is very smart and friendly will come back and definitely recommend
Aug 24, 2019
I've been going to Dr. Davis for years. Besides being highly competent he is warm and personable and the office staff are great.
Aug 22, 2019
Great service and great experience! Dr. Tracy Voegeli is very professional and friendly! Good selection of eyeware.
Aug 13, 2019
Very knowledgeable and helpful staff and doctors!
Aug 7, 2019
MCFEC send me text and email notifications for appointments, eye exams, glasses, and benefits expiration.
Aug 4, 2019
Very nice staff. Dr Eden was informative and professional.
Aug 2, 2019
The Doctors and support staff at the clinic are great. They work really hard to get you scheduled at convenient times. The care is always superb.
Jul 31, 2019
Dr. Eden was amazing both with the exam and interpersonal communication with both my 10 year old daughter and me. Si hlad she’s joined the team!!!
Jul 25, 2019
I felt very rushed. Rushed in, rushed through, rushed out.
Jul 23, 2019
I was very impressed with the professionalism of the staff. They are very efficient and thorough. Took time to answer all of my questions.
Jul 16, 2019
Excellent visit. Kaitlyn was awesome at helping Ethan pick out frames. Made great suggestions on style and fit. Dr. Davis was amazing and so was the gal who helped before the visit (did the eye puff test, etc.).
Jul 11, 2019
To the best of my knowledge the exam was thorough and the employees were very friendly
Jul 10, 2019
Very pleasant and friendly experience every time I visit Mill Creek Family Eye Center. Staff was nice to me. My appointment got 10mins late but it was very well communicated to me as I waited in lobby. I have seen Dr. Steve’s associate earlier last year and when I saw Dr. Steve this time it was great to meet owner practitioner. Thoroughly examined and all answers provided with great amount of details. I would recommend this office in case you need family oriented friendly service. My whole Family goes here and I rely and trust on staff to provide outstanding services.
Jul 10, 2019
I am a first time patient and was very pleased with how my appointment went from being greeted when entering the office to the appointment/examination itself.
Jul 9, 2019
Everyone in the office very thoughtful and helpful.
Jul 9, 2019
Prescription sent to wrong Pharmacy. Appointment was on Friday so I could not use my medication the entire weekend. Followed up on Monday and was routed to a technician's voice recorder. Still waiting for my medication. Appointment/Exam experience - Had to wait long time before my examination started.
Jul 8, 2019
Very professional and efficient. Felt a little rushed but the results canceled the perception. Took the extra step by informing me of things I can do on my own to keep my eyes healthy.
Jul 6, 2019
Very disappointed. I shouldn’t have to request a receipt 2 times in person and still have not received. But they made sure to send me the survey!
Jun 30, 2019
Selecting a new clinic. After spending 20 years at one clinic, changing was a challenge. I was pleased overall, but would prefer not to hear the doctor and assistant discuss my insurance deductible status and such. It was unseemly
Jun 17, 2019
Overall great but glasses are expensive.
Jun 9, 2019
Everyone was very courteous and efficient. Would highly recommend this office.
Jun 9, 2019
Love this place. The wait time is minimal. Friendly staff. I'll be sad to have to find a new Dr after next year as they don't take Medicare.
Jun 2, 2019
My daughter and I had our first visit at Mill Creek Family Eye Center last week and met with Dr. Truong. He was professional and easy to get a long with.
May 28, 2019
fast and friendly would tell my friends and family about you guys thanks for help
May 28, 2019
We appreciate the great customer service we always receive. The front desk staff is always helpful, and friendly.
May 26, 2019
Everyone in this office is amazing! I have already referred friends and clients! My daughter had an appointment for a check up but developed an abscess from her shark teeth. They were able to get her in the afternoon I called about my concerns. My daughter felt happy safe and comfortable with all the staff from front office, billing, hygienist, assistants to the amazing dentist! She was so very careful about what was discussed in front of my daughter, and even after her two teeth were pulled, and abscess cleaned, my daughter still did not have any fear associated with the entire visit. Quite a feat!
May 23, 2019
what establishments doesn't provide full details in the eye examination. They are not proprietary data for your business, these are prescriptions for your patients. First you say we need to buy a pair before they are given out, which we did, then you reply with your company practice and policy. Good thing your company's practice and policy permits appointment cancellations, cause i just did that.
May 23, 2019
Dr. Davis was very patient and thorough in his examination and answered all my questions. The staff was very friendly, as well. I had a very good experience and would not hesitate to recommend them to any of my friends.
May 18, 2019
Always the best care and service. Friendly and helpful staff. Thank you for providing.. helpful frame fitter, Personal Front desk personnel to help with Insurance questions. Your team is always going above and beyond my expectations. Doctors are the best !
May 12, 2019
Always receive great service from the staff & Dr. Davis is very pleasant and efficient. Love the fact that I don't have to dilate my eyes as they have the digital imaging tech.
May 10, 2019
Quick and Easy! Very efficient.
May 10, 2019
Great optometrist office. Helpful friendly employees, clean and tidy office, good selection of frames to look at. I don't even live in Mill Creek but I like this office so much I have no desire to change.
Apr 24, 2019
Other than being given the choice (without having to basically beg, borrow or steal the information) of who to purchase my eyewear from, I have been very happy with your services! Would recommend them to anyone.
Apr 21, 2019
Always a pleasure to come to the Family Eye Center. The staff both front and back office is attentive and professional. My exams completed by the technician was painless and I especially appreciated her explanation of each test before she performed them. I’ve been a patient of Dr. Davis for approximately 20 years, I highly recommend him and his staff.
Apr 21, 2019
Professional and friendly staff.
Apr 19, 2019
Dr. Davis and his staff are patient, kind, and caring. Dr. Davis takes the time to explain test results, options, and solutions. He took the time to consult with me on a treatment plan that would be best for my eye health in the long term. I appreciate that dr. Davis is very interested and concerned about my eye health.
Apr 12, 2019
Hope the eye doctor could be little more friendly.
Apr 8, 2019
They are super wonderful. Everyone is happy, nice, and helpful. I have always had a good experience all of the way from getting checked in- to picking out my glasses. Plus the doctor is cute a total plus!
Apr 4, 2019
The doctors are amazing here. I just wish they would have more frame options.
Apr 3, 2019
I had a great appointment with Dr Truong. He’s very kind and efficient.
Mar 30, 2019
Everyone was very efficient and friendly.
Mar 21, 2019
All around wonderful experience. Great service and Dr. Davis is the best!
Mar 21, 2019
Have been going here for several years, and taking my daughter (10 yrs old) as well. We have always had a great experience all the way through. The Front Desk, the Doctors, and Opticians all are knowledgeable, efficient and caring. You can't go wrong here!
Mar 18, 2019
Great service and reception..very knowledgeable staff..4 star's
Mar 17, 2019
Your online presence is very convenient
Mar 17, 2019
I thought the service was great
Mar 15, 2019
Very thorough and friendly.
Mar 13, 2019
Everyone was very friendly. Also very thorough and took the time to listen.
Mar 10, 2019
I had an amazing experience at Mill Creek Family Eye Care. They were very quick at getting me in and attentive. The doctor was excellent at explaining what he was doing and was easy to interact with. Chasity, who helped me pick out my new lenses, was genuinely enthusiastic as I was to finding the right new pair of lenses. She also called me to inform me that my insurance covered more than I thought and assisted me with making sure I got the best deal I could (which is nice as a college student). She definitely made this a very positive experience and made me feel like a valued customer.
Feb 25, 2019
I called with an emergency vision issue and they got me in right away and assured me which gave me much peace of mind.
Feb 24, 2019
I came in for an eye infection and the doctor I saw had minimal bedside manners. He said I don’t know why you have infection but I am here to treat your symptoms, which would be fine if he treated the symptoms but he didn’t. He prescribed some eye wipes and he said order them online, really, online so I can wait ten days to get relief, he said oh we don’t have them here my old job had them, go complain to the management, I came in for infection relief and I paid over 200 dollars to be advised to complain to the clinic management because they don’t have the wipes available. Unbelievable. I am never coming back. I gave two stars because the front desk was nice.
Feb 16, 2019
Excellent - efficient and effective service.
Feb 10, 2019
The front desk reception woman named Misty along with the other was super kind and lovely. The doctor I had seemed very irritated with me over the fact that I asked for tinted contacts, and his assistant seemed that way as well. The woman I had doing my Optimat seemed very annoyed at the fact that I had my daughter with me. I wouldn't recommend them to others unless their attitudes changed. I got some glasses after, that were great, the salesman was very understanding to my needs found what I needed in my price range, though he looked to be nervous, he was awesome along with the rest of the sales crew.
Feb 10, 2019
Dr. Davis was great with my pre-teen. He has a casual, yet professional approach to care. Amy is knowledgeable. Caitlin is skilled at helping people people find the right fit between style of glasses and client. She helped both of us find the right glasses. My glasses that were bent were reshaped by a wizard of a guy; they look they were never sat on. The are like a concierge for the lifetime of our glasses.
Feb 9, 2019
Very nice lobby. Professional exam. Lab assistant was abrupt and not friendly. Uncomfortable sales pressure. Full page of lense options with no description given by salesperson. Overpriced frames. Was denied an eye measurement I requested during exam.
Feb 8, 2019
Excellent service and selection of frames. All staff including doctor's want your experience to be exceptional
Feb 7, 2019
Great relationship and attention to detail. Tracking my vision health for a long time has benefits of perspective.
Feb 3, 2019
Staff was great but during the eye exam I felt rushed
Jan 25, 2019
The team at Mill Creek Family Eye Center are always welcoming and friendly, organized and timely. My family is so glad we made the switch a couple years ago, we’ve always had a positive experience.
Jan 25, 2019
Staff very friendly and patient and informative with young children. Great experience!
Jan 23, 2019
A very friendly and well knowledgeable place. To me high tech equipment. They tell u in advance money you'll be saving or spending. I like that. No surprises.
Jan 20, 2019
Best Optometrist I’ve ever had. I’ve been going to Dr Davis for over 10 years and he’s awesome. I will always stay with him.
Jan 19, 2019
The nurse puffed air in my eye and didn't warn me first. When I mentioned it she didn't reply back. She was very rude. Then when she dialated my eyes she was about to grab my lower lid without warning. I backed away before she could. Also why would you dialated before the vision test? It made my sight blurry. The glasses choices were terrible. The wait was long for help.
Jan 13, 2019
Nice visit doctor and technician are so nice and helpful to us in understanding.
Jan 6, 2019
My experience at your facility was excellent
Jan 4, 2019
appointment was fast and staff was friendly.
Jan 2, 2019
Doc is awesome. Front desk gals are nice. Performance of those who help you choose frames varied greatly.
Jan 1, 2019
Professional, listened, efficient and friendly, what more could anyone ask for. Many Thanks!
Dec 28, 2018
I was informed by the doctor I saw (dr. v) that I had a couple spots on my eyes that could either be retinal skesis or retinal detachment. She was unsure, so she referred me to a retinal specialist. The doctor and the tech who worked with me in my appointment were great. No issues there. While working with the tech who was scheduling my specialist appointment, I was explaining that the next day would be a difficult day for me to get out of work early. Another tech sitting at the desk chimes into the conversation with “we’ll write you a doctors note” as I tried t explain that I didn’t need a doctors note, I just had a busy day the next day that I would have trouble rescheduling she said “eve if you might go blind!?” This was jarring, so I replied “in 2 days?” She said “yeah. Maybe”. This was clearly upsetting as she didn’t know my case, hadn’t even introduced herself to me before telling me I was going blind, and my doctor hadn’t even mentioned vision loss during our appointment. Certainly not the way someone should learn of such a dramatic possibility. I was obviously upset by this interaction, and the doctor noticed and pulled me into a side room where she talked to me more about potentials. She also called me later that day to ensure I was doing ok, and apologized for the tech. I did go to the specialist, and I am not in imminent danger of blindness, but I thought I might be based on the rudeness of the tech.
Dec 23, 2018
Such a friendly staff. Every single person I interacted with was kind and welcoming. I was having a hard time choosing between pairs and the gentleman helping me gave me advice and ended up finding a pair for me that I fell in love with. He took the time to explain everything in detail and I really appreciate that.
Dec 19, 2018
Wonderful competant staff!
Dec 13, 2018
Professional staff, thorough exam and detailed explanation.
Dec 12, 2018
I love this place. Everyone is very nice and helpful. This is hard to find these days as many people don’t try to be personable anymore.
Dec 2, 2018
Great customer service from the whole staff!
Nov 30, 2018
The Dr was great with my daughter. She is very shy & sometimes won't talk to people she doesn't know. She did great and said the Dr and assistant we're very nice.
Nov 29, 2018
My Wife and I have been to Dr. Davis for a number of years now. They have great options (like Optimap, trust me it's worth it) as well as a great selection of Frames for you to choose from. Dr. Davis is very thorough and informative during the exam. We live in Mt. Vernon and his office is in Mill Creek if that is any indication of loyalty to a great Optometrist! Keep up the great work!
Nov 29, 2018
I felt like Mill Creek Family Eye Care team really cares about my needs, not trying to sell me something but trying to find good solution to what I need. I've been a customer for a few years and I keep coming back because it is always a great experience.
Nov 22, 2018
The people at Mill Creek Family Eye Care are respectful and enjoyable. I appreciated my eye exam experience.
Nov 15, 2018
Everything about our experience was fabulous. Literally from the called to make the appointment as a new client all the way through the in office friendly and thorough staff and very comprehensive exam.
Nov 11, 2018
It's accessible and well organized.
Nov 8, 2018
The office was very clean and accommodating! There was no wait time to get into the clinic. They accommodated my need for an earlier appointment time due to my work schedule. The technician was very nice and professional. Being a type 1 diabetic, I had numerous amounts of questions about my eyes. Dr. Davis was more than happy to answer my questions and gave me detailed yet understandable answers. I recommend coming to this clinic, wether you’re as blind as a bat or need a check up, they will take care of you.
Nov 2, 2018
This clinic have a very systematic way of treating their patient. From the time you check in until the end of your visit. I feel comfortable during my visit. I will definitely go back and recommend this place.
Nov 1, 2018
Just switched to this location after my original Eye Dr. retired. I was pleasantly surprised with Mill Creek Family Eye Care. Awesome staff and Dr, great selection of glasses with dedicated resources there to make sure everything from fit to lens alignment is just right. Will continue to use this location for my entire family moving forward.
Oct 25, 2018
Everyone is always wonderful when I come to the office for my eye appointments, and the optical department for glasses always does a great job, too. Thank you so much!
Oct 23, 2018
Excellent service and care during my recent eye appointment. The team provided exceptional service and answered all of my questions.
Oct 15, 2018
Friendly staff, very helpful, quick service.
Oct 14, 2018
Friendly, prompt, comprehensive service. This is my first experience needing glasses in my life and both the medical and sales staff were knowledgeable, patient and friendly as they answered my many questions. Thank you!
Oct 14, 2018
Exceptional Wonderful people. Loved the doctors and staff. Enjoyed the entire appointment experience.
Oct 10, 2018
nice office Great team of employees. Thorough exams.
Sep 28, 2018
It was my first visit, satisfied very much. Excellent staff and service, appreciating it.
Sep 28, 2018
Mill Creek Family Eye Center was great! First of all, scheduling an appointment was easy. They were very flexible and accommodating - I wanted to be seen at the same time as my 8 year old. When we arrived the front desk staff was very nice and helpful. The assistants worked with me and allowed me to be with my 8 year old while waiting for his dad to arrive (he was anxious). I also had my 4 month old with me, and the staff was nothing but helpful and supportive. The doctor did a very thorough exam and was very professional. It turned out that my prescription was pretty low and the doctor advised me that it isn't neccessary to get glasses right away. That was refreshing, because there was no pressure to sell me anything. My husband said that the doctor that examined our son was also great. The team worked together to ease my son's anxiety. He ended up needing glasses and the ladies up front were very helpful with choosing the right frame for his face shape. The only thing that I would comment on is that the office isn't clearly marked from the outside of the building. A parking lot wraps around the building and I was not sure where I should park. But once I entered through the main entry it was very clear where I should go.
Sep 18, 2018
Love this place! Very professional, friendly and polite! I live in Monroe and drive by multiple other eye offices to come here because of the positive experience I have every time!
Sep 16, 2018
I’d been going to Mill Creek since I was 9 and am so happy to be back! Their new office is amazing, and the staff has never disappointed me. The exam was the quickest, most painless one I’ve had in a long time. I chose to do the optomap and was so fascinated with how far technology has come.
Sep 9, 2018
I've been going to Mill Creek Family Eye Center for over 20 years. My husband and children are seen here as well. They are fabulous and have never had any problems at all. Everyone is very friendly and professional.
Aug 29, 2018
Great experience and amazing team members for all ages
Aug 28, 2018
I was very satisfied with my service as I always am.
Aug 27, 2018
Great and helpful staff. Very professional. I would definitely recommend this place to any of my friends
Aug 26, 2018
Its always nice to go to the office for an exam because the staff and is very friendly
Aug 6, 2018
Great Eye Clinic - awesome staff. Have been a patient for years and will continue until I no longer am able.
Jul 19, 2018
Second appointment I've had at Mill Creek Family Eye Center. Went well both times.
Jul 13, 2018
The appointment had very little wait time and picking my glasses was really fast as she first pulled out ones that were covered by my insurance and that maid it easy to pick
Jul 11, 2018
Mill Creek Family Eye Care has provided our entire family (six of us) with great eye care, with a friendly and wonderful staff.
Jul 11, 2018
Excellent eye Care and thorough exam
Jul 11, 2018
thank you for putting the service back into customer service. great experience.
Jul 4, 2018
My exam was thorough and professional. I had no difficulty getting an appointment.
Jul 3, 2018
Great experience! Very nice doctor and good selection of frames. The reception staff was very kind and helpful too!
Jul 1, 2018
Everything was quick and super easy! Darren that helped pick out my glasses really brightened my long difficult day after sitting in traffic. Keep him around!
Jun 29, 2018
Right when we walked in to this place we felt welcomed. Staff was very professional and made us welcomed every way of the step until we were done with our eye exams. Very friendly staff at front desk made a scheduling a breeze, loved it!
Jun 29, 2018
Always a positive experience at Mill Creek Family Eye Care. Everyone is very friendly and professional. Doctor takes time to explain everything and answer any questions you might have. Environment is very clean and location is easy to find.
Jun 28, 2018
Always professional and productive seeing the staff here at the clinic They have it down
Jun 27, 2018
Always a great experience. The only place I trust with the health of my eyes!
Jun 23, 2018
Good family place where the doctors are very knowledge about about eyes.
Jun 22, 2018
We are extremely happy with Mill Creek Family Eye Care. Every employee goes out of their way to insure we are well cared for, to assist in eye glass selection and fit, and thoroughly tested during the examination process. Dr Davis goes above and beyond and is extremely professional. Staff is warm and friendly and very knowledgeable.
Jun 8, 2018
The staff was very friendly and helpful. When I needed a prescription resent to a different pharmacy, they were more than happy to assist.
Jun 7, 2018
I have nothing but great things to say about Mill Creek Family Eye Center. Every single staff member with whom I came in contact was pleasant & knowledgeable. Dr. Voegeli is very kind and professional. She has a sweet demeanor and takes ample time with you during your appointment. It came as no surprise to me when I read online that she grew up in Nova Scotia, as I've never met a Canadian I didn't like. :) As for picking out my glasses- I was dreading that part, feeling overwhelmed with so many choices and not really knowing what style would work for me. Vandana put my mind at ease and basically did most of the work for me. She enjoys her job and it shows. I was kind of dreading this appointment but after my experience I can honestly say I enjoyed the time spent. I highly recommend their services.
Jun 6, 2018
Great staff and appreciated Dr. Davis taking the time to listen to me and take the step to look into various remedies for my eye issue!
Jun 5, 2018
Great Optometrist, Great selection of glasses, and the best customer service I have ever encountered at an eye clinic.
May 28, 2018
Incredibly friendly staff, warm environment. Dr. Hoekstra answered all of my questions thoroughly and did not rush to finish the appointment, even walking me out and showing me where I can purchase my glasses. Chastity helped me find frames that I love that fit perfectly in my budget and helped me understand all my options.
May 27, 2018
Mill Creek Family Eye Care is great! Staff are very nice and welcoming and the doctors very professional. He took the time to answer all my questions and gave good easy to understand explanations.
May 25, 2018
I scheduled a Standard eye exam with Dr. Davis because I noticed I was squinting more and more with my glasses on. The staff we all very friendly and the office was immaculate and has a large selection of frames to choose from. Dr. Davis was very nice and engaging throughout the exam, and its obvious that he is extremely knowledgable. Once we were finished with the exam I was handed off to another staff member to help with selecting new frames and lenses. This was painless and she did a excellent job explaining what my insurance would cover and what I would need to pay out of pocket. I love doing business with a company that goes beyond simply providing a service and focuses on quality and experience. Those little extras that show they are true "craftsmen" that are proud to stand behind their work.
May 25, 2018
Very thorough exam and did not take an excessively long tine. I really liked the doctor. A lot of good information in a language I understood. The whole staff there are great. Always so friendly.
May 20, 2018
Friendly staff and reasonable service time.
May 19, 2018
We've been going to Dr. Davis for over 20 years and as usual Dr. Davis and his staff provided the most professional and caring service. I never feel rushed when I'm in there.
May 9, 2018
Nice environment, prompt service
May 6, 2018
There is simply no vision team like Dr. Davis and his outstanding staff. A thorough excellence in skill and care, integrity, perpetual cheerfulness, and genuine interest in their patients are the hallmarks of every visit, including this one. I’m so thankful to have found them through my father’s two-thumbs-up referral years ago! 👍👍
May 4, 2018
While the support staff was very friendly and professional, the actual results of my visit were disapointing. I originally had requested contacts while I was in the exam room and after 10 minutes in the waiting room, I realized that I made the wrong choice of contacts and attempted to try on a seperate set of contacts but the eye dr. at the time said that it would cost me more money if I wanted to try on another style of contacts. I decided not to pay more money, since I have insurance. My disappointment after leaving your office is still with me.
Apr 23, 2018
The wait time was very short, which was wonderful. The staff is very friendly and helpful. I think you all are doing a wonderful job. Hopefully I can get my husband in there to see you soon.
Apr 20, 2018
Quick, easy, and efficient. You guys have your office procedures down to a science! Thanks for making my eye appointment easy and fun. :)
Apr 19, 2018
We always have a great experience, Everyone is so sweet, and they totally help you pick out the frames that look good on you, and they value what you have to say.
Apr 13, 2018
Prompt and very professional. I appreciate the efficiency they demonstrated in getting my eye exam completed accurately.
Apr 8, 2018
The friendliness and service was great through the whole process from reception to the doctor exam. But once done and walked to what I would call the sales floor. Friendly still but the prices were outrageous. I would say 5 star, but with the high priced frames it take it down to 3. I think next time we need glasses it will be a Costco or somewhere with realistic prices.
Apr 4, 2018
The friendliness and service was great through the whole process from reception to the doctor exam. But once done and walked to what I would call the sales floor. Friendly still but the prices were outrageous. I would say 5 star, but with the high priced frames it take it down to 3. I think next time we need glasses it will be a Costco or somewhere with realistic prices.
Apr 4, 2018
Efficient, friendly, and thorough staff and doctors.
Apr 4, 2018
There was very little wait before my appointment. The doctor and the assistant (?) were both very professional and answered all of my questions.
Apr 4, 2018
The staff and doctor were all very friendly. They set me up with my first new pair of glasses in 18 years. I highly recommend this eye care facility.
Mar 29, 2018
Great experience! Highly recommend Dr. Steven Davis was great!
Mar 21, 2018
I really enjoyed my time at Mill Creek Family Eye Center. The doctor spent a lot of time with me finding the perfect prescription. A great experience and would recommend to anyone in the area!
Mar 20, 2018
I have been going here for years. The staff is always great and Dr. Davis is outstanding. He is very knowledgeable, careful and a great communicator when it comes to making sure I clearly understand how my eyes and vision are doing.
Mar 16, 2018
Everyone was incredibly helpful and welcoming. They had several tests that I have never seen before which was much appreciated since they can detect eye issues better. There is also a wide selection of frames to choose from. The staff is also amazing at helping you stay within a price point if need be. Honestly they are the best eye doctor office I’ve ever been too. I’ll happily be coming back the next time I need my eyes checked or new glasses.
Mar 14, 2018
Professional and knowledgeable staff. Dr. Davis answered all of my questions concerning my Cataract Surgery.
Mar 14, 2018
Excellent service. No waiting, courteous staff and highly knowledgeable Dr. Davis.
Mar 11, 2018
They give good service in Mill creek family eye center
Mar 10, 2018
Thorough eye exam, that went quite fast. Staff is very professional.
Mar 9, 2018
I had my first visit a few days ago and it was great! I was a little nervous going to a new eye doctor, but the staff were incredibly welcoming and kind. The ladies at the front desk were very helpful and happily answered all my questions. Dr. Hoekstra did my eye exam. He was also very kind and straightforward, which I appreciate! After the exam he clearly told me how my eyes were doing, and quickly and honestly answered all of my questions. The whole visit there was no pressure, they just walked me through my options and left everything up to me! Overall, I was very happy with my visit! I will definitely be returning for future eye care.
Mar 9, 2018
Great service. Friendly environment.
Jan 15, 2018
Great experience. Kind and welcoming reception. The doctor is nice.
Jan 14, 2018
A very satisfactory service. My last visit was quite comfortable. All staff and Dr. Vogeli were cordial and professional in every way. I look forward to continuing with their service.
Jan 12, 2018
my wife and I came in for our annual exam in new glasses. the staff from the reception to the exam techs and the Doc were great. very friendly. Melissa who helped us with our glasses was again friendly professional and seamed like she really enjoyed her job. we drive about an hour to get to the eye center but would not consider any other. thru the years we have been patients we are always happy. if they make a mistake or issues with glasses they always stand behind their work and make it right.
Jan 11, 2018
We always receive such great service when we come in. This was my daughter's first visit to the eye doctor, and they were wonderful with her. Explained things in simple terms and made sure she was comfortable with the process. We will definitely be back!
Jan 7, 2018
Everyone was very kind and I do appreciate that. I would like to remind you that my preference is that I go by the name of Jo. Thank you very very much
Jan 7, 2018
The staff is super friendly!!!
Dec 29, 2017
Staff was very friendly, Both the staff and doctor were very thorough and saw that all of my needs were met.
Dec 21, 2017
Very friendly and knowledgeable staff. I came in with my 6yr old son for an appt. They were awesome with both of us.
Dec 20, 2017
Excellent customer service in all areas!
Dec 17, 2017
Dr. Davis and his staff are very friendly and knowledgeable. I would recommend them to anyone
Dec 6, 2017
Great office with very friendly staff. Everyone was very helpful from the paperwork process to selecting frames. Convenient location, good appointment availability and no wait time.
Dec 3, 2017
Mill Creek Family Eye Care is conveniently located with hours that fit most flexible schedules. The facility is immaculate, the staff professional and caring. I've been a patient of Dr. Davis for over 20 years and highly recommend him and his staff for any of your visual needs.
Nov 30, 2017
Great place. Dr. Hoekstra was fantastic. Staff was really friendly as well.
Nov 17, 2017
First Impression—Lasting Impression. Excellent experience from the moment I walked into a bright and spacious display room and seating area. Friendly greeting. Very short wait. Thorough exam. Great selections of frames. Much support from all the staff!
Nov 12, 2017
Had a great visit to Mill Creek Family Eye Care. Friendly staff and super prompt service.
Nov 12, 2017
There were some misunderstandings regarding the length of appointment which led patient feeling they were waiting too long for doctor to see them and perception that doctor was late or making them wait. My suggestions: 1) Tell clients that exams will take 1 hour when they schedule their appointment. 2) Instruct eye techs that after preliminary exams to never tell patients "the doctor will be right in". Instead have them say something like "the doctor will be in soon", and if the wait is longer than say 10 minutes, have the tech check back with the waiting patient and let them know the doctor is running late or whatever. It's very un nerving to leave a patient waiting more than 5-10 minutes without at least having someone touch bases with them. Everyone realizes that sometimes schedules slip...by at least having someone stick their head in the exam room to tell them they are not forgotten or the doctor is running late will go a long way in relieving patient anxiety if they are waiting more than just a few minutes,
Nov 11, 2017
Thank you for your convenience and excellent customer service.
Nov 10, 2017
Professional and very pleasant interaction with all staff and doctor
Nov 7, 2017
Everyone was very helpful and really nice. I wish I could remember the lady that took me to my room she was very professional and made me feel very welcome. Also, Rebecca helped me with picking with my glasses and I am very grateful that she did because I would have never tried on the styles that she gave me, and I turned out to love them.
Nov 3, 2017
Hurt my eye and they were able to get me in within the hour. Professional care and got me set up for an appointment later that same day with a specialist. Great service.
Nov 3, 2017
Great experience at Mill Creek Family Eye Care Everyone takes great care of you and makes sure all your questions are answered.
Nov 1, 2017
I did not have a good experience. Not one person in that office was friendly or courteous. The "dr." was dismissive towards my requests for a certain kind of contacts, insisted i change brands and type that was outside my budget no matter what i said. Up-selling at the counter to replace my 2 year old frames. I went to this place out of convenience, I will be more careful in choosing a vision center in the future.
Oct 31, 2017
Friendly staff. Thorough exam. Answered all my questions. I'd recommend this Eye Clinic.
Oct 27, 2017
Very nice facility! The staff was friendly and Dr. Hoekstra was great. I had a really overall positive experience and will definitely tell my friends and family. I've been going to the same eye place for 25 years until my doctor retired so I wasn't sure how a new place would be. Glad I picked Mill Creek Family Eye Care!
Oct 25, 2017
The doctors and staff are all very welcoming, professional and friendly. They are quite knowledgeable about their services and products. The office is very nice and comfortable. While they have several glasses frames to choose from, it would be nice if they offered a few more choices in the lower price range.
Oct 22, 2017
Dr. Davis and his staff did a fantastic and thorough job in my recent eye exam. They are all very knowledgeable, friendly, and professional in helping me have a positive experience.
Oct 21, 2017
Dr. Davis handled my double issue visit with aplomb and helped explain what the complicating issues were and how I might best address them. I appreciate his taking the time to walk me through what was going on with my eyes and skin.
Oct 21, 2017
I always enjoy going to Mill Creek Family Eye Center and seeing Dr. Davis! The employees are always very attentive and kind. They take their time to make sure that I understand what they are doing and that my questions are all answered to my satisfaction. The facility is always clean and comfortable.
Oct 18, 2017
Everyone is polite and gives eexcelleent serviiice
Oct 17, 2017
Dr. Voegeli and the staff at MC Family Eye Care are always personable and professional. They make their patients feel cared for and give all their attention to explaining the findings on eye exams.
Oct 17, 2017
On time, friendly, helpful staff
Oct 17, 2017
Went there because my contacts weren't giving me 20/20. Dr Hoekstra did my evaluation and prescribed me a new pair of contacts. Vision was still terrible. Went to another doctor and it turns out I have cataracts in BOTH eyes. He completely missed that. How in the world did he miss that? Do not go to him. I hear Davis is good. Should have seen him instead. Don't make my mistake.
Oct 12, 2017
I always enjoy my visits. I feel taken care of, listened to and questions answered.
Oct 10, 2017
The eye doc who I saw was great and knowledgeable!
Oct 8, 2017
I needed to have new lenses for my glasses chose to come here since it's close to my house. I was very impressed with the service I got. Everyone here is very friendly and professional. When the technician forgot to dialate my eyes, the doctor offered to take image of my cornea instead so I didn't have to wait for my dialation. Then when I mentioned I'm going out of town and need my glasses in a week, Melyssa arranded to have my lenses swapped out on the same day so I don't have to worry about glasses for my trip. How amazing is that?! I'll definitely come back here for my eye exam and glasses going forward!
Oct 6, 2017
my Visit to Mill Creek Eye ctr is always an enjoyable one. everyone in that office is professional and polite. I've been going there for over 11 years and have never had a bad appointment.
Oct 5, 2017
Dr. Davis is amazing. I recommend seeing him.
Oct 4, 2017
Great staff and their selection of frames is very diversed and more affordable than other places.
Oct 4, 2017
This place is great everyone is so friendly and knowledgeable the office is very maintained
Oct 3, 2017
Great practice! I have had all positive experiences here. The front office staff is very friendly, the MA's are very professional and nice, and I have had great experiences with Dr. Voegeli.
Oct 1, 2017
Overall one of the best and friendliest eye doctor visits I’ve experienced.
Sep 29, 2017
Flexible scheduling and very nice staff!
Sep 20, 2017
I have been very pleased with all my appointments at Mill Creek Family Eye Care. The staff is answering all my questions; evne giving me resources to follow up with more information. I am well cared for by the ENTIRE staff.
Sep 15, 2017
Haven't had an eye exam in I can't remember how many years so I was recommended by my sister who works for TLC as a lasik eye technician to come here. Great experience, comfortable, professional and friendly staff, and precise. I recommend Mill Creek Family Eye Center for your annual eye exam. I'm already looking forward to my next one in a year.
Sep 8, 2017
Had appointment with Dr Tracy for me and my wife. Was expecting great service as we did last year with different doctor. Dr Tracy did answer all the question, but was in so much rush. First she showed up late after I sat in the exam room for 15 min. This was a scheduled appointment. Not good to show up late and then hurry in examination. May we are done with your place and find new doctor next time. Don't want bad experience again.
Sep 1, 2017
it was a little difficult to schedule just a refraction appointment. I'm under the care of Dr. Warden because of torn retinas. So, he does all the tests once a year. Other than that misunderstanding, the staff was courteous and knowledgeable.
Aug 31, 2017
Prompt service with your interests at heart.
Aug 25, 2017
Overall: Three Stars = Two Star Issues + Four Star Issues (Breakdown Following) Two Star Issues: Timeliness, Price, Service Timeliness: 1:00 PM appointment scheduled but did not see doctor until after 2:00 PM. (My completed "new patient" paperwork was provided to the office ahead of time and I arrived on time.) Price: After appointment I was asked to pay co-pay plus the cost of an 'extra non-standard' test (thirty second test performed with hand held instrument at the doctor's suggestion) although I was not advised in advance that it is extra and costs extra and is not covered by insurance. Service: After waiting in the anterior waiting room I was shunted from room to room (three interior waiting rooms). The staff was courteous but was unable to sufficiently address my concerns about the charging issue. Staff/doctor communication may be an issue. Four Star Issues: Optometrist & Office Optometrist Steven Davis: Knowledgeable, personable, professional, recommendable. Office: Clean, bright and pleasant. Easy to access location in a pleasant building.
Aug 25, 2017
First appointment for myself in quite awhile, the staff was amazing and so kind. From the reception desk, to the end of the examination, everyone was so helpful and allowed me to ask questions that I felt would be troublesome or taking up too much of their time. Definitely plan to go back for my routine visits and it's super close to my house. I think the only desturbing thing that transpired was when I left my appointment, it appeared there were homeless people laying around on the east side of the bulding. I know it's not Mill Creek Family Eye's issue as they're only renting space but it would be nice to not see that.
Aug 24, 2017
I have been getting very timely notices about my appointments and time to schedule checkups. This has been very helpful. I have not made an appointment online yet but I wil in the future.
Aug 18, 2017
1st visit was good, receptionist was GREAT! Very informative & helpful.
Aug 17, 2017
Always professional, and excellent care!
Aug 14, 2017
Great experience: Thank you
Aug 10, 2017
Fast service, great friendly people, The eye doctor and nurse ran me through all the tests and exam and I was finished in an hour. I didn't feel rushed and the decision on selecting the frames/lenses was made easy. I recommend them
Aug 10, 2017
I am always able to solve my eye glass cleaning problems or get my eye exam. Friendly staff and helpful too. They even helped my son fix his glasses so he became a customer as well
Aug 8, 2017
Very pleased with everyone at Mill Creek Eye Center. Will definitely referral to my friends:)
Aug 6, 2017
Needed some immediate help with an eye problem before I left town, and they were able to get me in and help me out that same day! Dr. Davis has been around for over 20 years and I remember when he helped me with my babys eyes 20 years ago. So thankful the service is still amazing! Thank you!
Jul 6, 2017
I've been seeing Dr. Davis for over 10 years now, always great service. I've moved to the eastside but still will come to Mill Creek for this clinic.
Jun 14, 2017
Dr. Davis was patient, thorough and kind. He left me feeling cared for and hopeful about my vision problems. I clearly understood the treatment options and he put me at ease with the plan. I would highly recommend him!
Jun 6, 2017
Everything was taken care of efficiently from a friendly and thorough staff. Always a pleasant experience.
Jun 5, 2017
The doctors and staff are always professional and friendly. Special thanks to Jodi the eyeglasses technician/sales person. If you need new glasses you must see Jody.
May 30, 2017
Everyone was friendly and caring
May 25, 2017
I absolutely love Dr. V, she is personable and dedicated to helping her patients. I highly recommend Mill Creek Family Eye Center!
May 9, 2017
As always a great , personal experience with all of the Mill Creek Family eye employees (from the receptionist to the doctors) has been very positive throughout the years that I have been a patient of Dr. Davis and his team.
May 8, 2017
A-list professional and rapid in/out!
May 7, 2017
The online website is modern, changing and up-to-date. Everything you would need to do is up front, nothing hidden and you can find everything you need instantly.
Apr 21, 2017
I view this as a very professional Optometrists office. They do a very thorough exam and keep complete electronic records from previous visits also for comparison year over year They have the equipment to take pictures with a sophisticated camera to examine the retina and optic nerve and in total, the back of your eyes. They have an extensive selection of glasses and a complete line of contact lenses. My wife and I have been using this office for many years with complete satisfaction.
Apr 19, 2017
Everyone was friendly from check in through appointment.
Apr 17, 2017
Thank you so much for working me in. I appreciate your kindness.
Apr 16, 2017
The doctor looked confused, sleepy and not knowedagble.
Apr 13, 2017
Everybody at Mill Creek Eye Center is friendly and helpful. We have 4 member of the family who have been going to MC Eye Center for many years and have not been disappointed yet. The staff finds creative ways to assist any needs you have with your glasses.
Apr 12, 2017
Your awesome - I always enjoy being able to come to your office - I have seen other eye drs in a different area and have not received the genuine care and treatment -
Apr 6, 2017
They were all wonderful- very nice, and helpful. They took time to answer any and all of our questions, and made the experience fun.
Apr 4, 2017
I appreciate that they take the time to explain everything.
Apr 4, 2017
I have been going to the same eye doctor for the last 10 years. Based on recent service experience, I decided it was time to look for a new doctor. This place was great! They have more advanced equipment which allows the appointment to go much faster. I can tell that they are really experienced and offer the full selection of services - from eye exams to helping pick out frames, etc. The purchase of the frames went so fast! They knew what they were doing.
Mar 21, 2017
This appointment was quick fast and easy. Plus you knew what my plan was for Vision Care and was able to save me a lot of money on my contact order so thank you very much.
Mar 19, 2017
I was very impressed with the service I received from Dr Davis and his staff I felt they did a thorough exam covering every aspect of my eye health and explaining every finding to me so that I understand all the results and why the test were being done etc I did not leave there feeling I was pushed into glasses just so a sale could be made I saw for myself through the eye exam that I would benefit from now wearing glasses. I was very happy with my visit and plan on being a returned customer.
Mar 15, 2017
Had a great experience here. The doctor was extremely thorough and helpful with any questions I had. I also sat with the optometrist who helped me understand my insurance benefits which was incredibly helpful! So glad I found this clinic.
Mar 14, 2017
Staff is warm, friendly and knowledgeable, exactly what you want and need in an eye doctor and facility.
Mar 12, 2017
Staff is always to helpful and works for the customer! Thank you!
Mar 8, 2017
This is a good service eyes center in Lynnwood/Mill Creek area!
Feb 27, 2017
I have gone to the Mill Creek Family Eye Center for a number of years now. I like that they are very professional, helpful, kind and top quality. Dr. Davis is a quality eye doctor that will spend time with you and make sure your eyes are doing well.
Feb 25, 2017
I appreciate the speed at which once you arrive for your appointment you are seen. Also the efficiency of my appointment as i often have limited time to spare during my work day.
Feb 24, 2017
Vet professional and helpful
Feb 22, 2017
The technician and the doctor were not sensitive to the fact that this was my daughter's first eye exam and she was nervous. They were polite, but the technician seemed very annoyed at my daughter's fears, and the doctor didn't explain what he was going to do before he did it.
Feb 21, 2017
Very easy and comfortable. The new opto scanner or whatever it's called is much better than getting dialated!
Feb 14, 2017
Mistake in prescription, inconvenience caused and loss of time and energy. Mill Creek Eye care should compensate for the loss.
Feb 14, 2017
Great place that takes care of you. They make sure you understand what is going on and always answers your questions..
Feb 14, 2017
Dr. Davis is a very good eye doctor and I have been going to him for years. They have a retinal scanner, which isn't covered by my insurance, but it doesn't cost that much and is so much better than getting my eyes dilated. They always make sure that I'm happy with the type of contact lenses I choose, too. I would recommend Mill Creek Family Eye Center.
Feb 13, 2017
I've been going to this eye clinic for years. The staff is all very polite and I get a good prescription from Dr. Davis. When I had an issue with my vision a few years ago, they diagnosed it quickly.
Feb 8, 2017
Very professional and efficient from front desk, assistants, great and thorough eye exam, and glasses fitting. Highly recommended.
Feb 8, 2017
Friendly staff. Wait time wasn't too bad. Pleasant experience.
Feb 2, 2017
Love Dr. Davis and his thoroughness. He along with his team is very detail oriented and always puts patient's concern first. I always feel heard and taken care of my concerns.
Feb 2, 2017
Eye exams are always very good
Jan 31, 2017
I have never had actual fun at a vision clinic or eye exam before, but Mill Creek Family Eye Care made my visit fun and inviting. The outer office workers are friendly and efficient, and the entire office is welcoming and, well, not scary. I saw lots of happy customers who came in with trepidation and left with smiles. The doctor who examined my eyes was quietly, gently, professional and explained everything to me during the process so I understood what was being checked and why. I found lots of cute frames to choose from, and the optician took her time helping me so I didn't feel rushed. And I was surprised by how reasonable the prices are.
Jan 26, 2017
All the staff: doctor, scribe, nurse, sales, were all pleasant, professional and funny. And all at the times!
Jan 20, 2017
Haven't been to an eye doctor in a few years and EVERYTHING about the Mill Creek Family Eye Center was warm and welcoming from the staff to the office vibes! Can't wait for my yearly check-ups here! :)
Jan 19, 2017
I've been a patient of Dr. Davis for several years, and due to my eye insurance changes I was forced to use another dr over the last few years, but thankfully I am now back! He is by far my favorite optometrist I've had over the last 25 years. The staff is also great. I love the entire team. Wouldn't choose anyone else.
Jan 19, 2017
I had been away from Mill Creek Eye Center for several years and returned this new year. I appreciate the thorough exam I received from Dr. Tracy Voegeli. Staff are very professional.
Jan 18, 2017
Everyone is very friendly and knowledgeable. Had a very positive experience. Will absolutely recommend to friends and family
Jan 10, 2017
Dr Davis and team provided the best overall experience I've every had. The exam was very professional and the effort to navigate through my insurance maze was extraordinary.
Jan 10, 2017
Katie was the attendant that started my eye exams. She was very accomodating and conversational. She handed me off to the doctor (Luke) who was awesome! He explained the technology that was new to me and was super charming. I bought frames from Will and had a great experience with him too. I felt like I was the most important person to them while I was there. Highly recommend this business.
Jan 8, 2017
Courteous, friendly and professional.
Jan 6, 2017
I am happy with the people that help me with the eye check up at this facility.
Jan 3, 2017
I was misinformed and ended up paying an unnecessary ninety dollars :(
Jan 2, 2017
Great service, as always!
Dec 16, 2016
Excellent experience, from the time I needed to make my appointment, to the visit, the consultation, all the staff is professional and very friendly.
Dec 15, 2016
Great staff. Very friendly, and super knowledgeable!!
Dec 14, 2016
I've been a patient of Dr. Davis for several years and have always been happy with his care. He has successfully monitored my eye health and made thoughtful suggestions to manage concerns.
Dec 13, 2016
Good doctors and good staff.
Dec 9, 2016
The receiptionist was very considerate of my hearing disability and went out of her way to made sure I heard her. The gentleman that helped me with my glasses was so generous and considerate as well. Not only he helped with picking the best color but also held the door open for me while I exit the office. Very pleasant. The doctor is new and he is very knowledable and I appreciate the options.
Dec 8, 2016
Every time I've been in, all employees are friendly and professional . I've never had to wait even when they're busy.
Dec 6, 2016
Everything about the service was top notch. Very professional.
Dec 6, 2016
very friendly, thorough knowledge, and good discussion of our options.
Dec 3, 2016
Great, on time service. Everyone there works to make your visit great!
Dec 2, 2016
Checking-in, nurses, doctor, to selecting eye wear, everything was a great experience.
Dec 1, 2016
For some reason I dread going to the eye doctor more than the dentist. Every time I dread it I end up wondering why. Every body I come in contact with from start to finish of my visit is always so nice. Since last year they have updated equipment and it seems even easier to have an eye exam. I just appreciate the friendliness and genuine care from start to finish for something I don't feel that comfortable with. I have recommended this place to friends & family and will continue to do so.
Nov 27, 2016
I love your email and mobile notification system.
Nov 19, 2016
Quick, efficient, friendly and with excellent care for my eyes. Who could ask for better?
Nov 6, 2016
Reception is very friendly - love it.
Nov 2, 2016
Quick, efficient, knowledgeable, personable. These guys are great!
Oct 27, 2016
Over 15 some years, I have always found Dr. Davis and his staff to be professional, knowledgeable and caring. The clinic seems to have the latest technology to address any concerns. The atmosphere is warm and inviting. A good location and hours of service are great assets as well.
Oct 26, 2016
The whole contact lens fitting fee and evaluation are NOT necessary.
Oct 19, 2016
I bring my 92 year old mother to her appointments here. She is always treated with respect and dignity. Waiting time is always minimal and the staff is very friendly and attentive.
Oct 13, 2016
I thought the medical staff was kind and courteous. I showed up on time and I went right into the backroom. No waiting around :)
Oct 3, 2016
I needed to bring my 8 year old daughter in for her first major vision check. The whole staff was so amazing with her. They explained everything they were going to do and made her feel very comfortable, so patient and understanding. She left so happy and had a wonderful experience. I loved watching my daughter get excited about getting glasses.
Oct 2, 2016
I enjoyed working with the entire staff in this office. They were very professional and friendly! Thanks to you all!
Sep 30, 2016
Second time I had to wait for Dr. Davis for more then 30 minutes !
Sep 29, 2016
First OV with Mill Creek optometrist. Great experience. Able to get an early AM appt. Staff got me started right away and were on top of things. Everything went so smoothly. The optometrist (a young woman - Dr Stevens?) was very sharp, pleasant and engaging. She explained the findings on the exam and recommended appropriate follow up. Everyone I came in contact with was pleasant and helpful. Really appreciate this kind of care. Thanks!
Sep 27, 2016
Great place, friendly group to deal with. Most helpful.
Sep 24, 2016
Friendly staff, comfortable environment!
Sep 19, 2016
It is always a pleasure visiting Family eye Center. It begins with the front desk staff who great you professionally with a smile. Then they take the time to engage in conversation while getting you checked in. You can tell the Doctor and technicians enjoy their selected profession. They take the time to ensure you have a thorough understanding of your exam and address all your questions. Thank you so much!
Sep 16, 2016
Overall my experience was great. The receptionist was a little harried and seemed put off by the fact that I didn't want to have my eyes dilated or use the other more expensive method of checking (I had had it done 2 months earlier and didn't feel it was needed), but in general she was professional and the doctor was great, answering all of my questions.
Sep 13, 2016
Very pleased with the level of care & service from the docs & staff.
Sep 10, 2016
I truly appreciate how thorough Dr. Davis is! Thank you to Will for always greeting me with a smile and adjusting my glasses to perfection!
Sep 8, 2016
Great service! Everyone was very friendly and professional.
Sep 3, 2016
Great experience at Mill Creek Family Eye Care. I got right in. Great people all around. No dilating. Just auto map of my eye. Left with my prescription In hand.
Sep 3, 2016
Could not have had a better experience . Everyone was very friendly and professional.
Sep 1, 2016
total experience was excellent.
Aug 26, 2016
THIS PLACE GETS A FIVE STAR AND MORE. VERY HELPFUL AND CHEERFUL PLACE, I WOULD RECOMMEND HIGHLY TO EVERYONE TO GO THERE.
Aug 18, 2016
Reply
The service and people were Great.
Aug 5, 2016
I have been using MIll Creek Family Eye Center since I moved to WA 22 years ago. Today, I saw a new associate Dr. Long. He was very polite and thorough. After my exam, I worked with Jody who was new to the clinic but very knowledgeable about my insurance plan. She was very patient.
Aug 3, 2016
Thank you for your care and time!
Jul 30, 2016
I had my first appointment yesterday with Dr. Steven Davis. When you walk into the office you are immediately greeted by the staff. It has a warm and friendly environment. Dr. Davis is very friendly and professional. He takes time to engage in conversation during the eye exam. I was referred to this office by my husband and I will definitely go again to see Dr. Davis!
Jul 27, 2016
Toshi is the best always very help full and goes over my coverages
Jul 25, 2016
Enjoyed visiting you again and getting a good status report on our vision. A pleasure meeting and getting our eyes checked your son. A extremely nice young man. Thank you. Hank and Joan Pugsley
Jul 23, 2016
Mill Creek Family Eye Care is very friendly and efficient. They explain everything they are doing as they go through the exam. I would recommend them to anyone.
Jul 22, 2016
Very professional staff. Always greeted with a smile. Appreciate they don't always try and up sell products when it is not needed. Very fast and efficient. Dr asked me twice if I had questions and each time I thought of one more question. I Love my new eye Drs.
Jul 15, 2016
Everybody I encountered was friendly, helpful and professional. It's hard to imagine a better experience. I have no desire to try anybody else.
Jul 12, 2016
EXCELLENT CUSTOMER SERVICE FROM EVERYONE I CAME IN CONTACT WITH. THANK YOU FOR SUCH A HELPFUL VISIT.
Jul 6, 2016
Mill Creek Family Eye Care has always been staffed with friendly and helpful professionals who have always met my needs. I have been going there for over 15 years and I continue to be very happy with the eye care I receive.
Jul 1, 2016
Such friendly people working here. Check-in/Check-out is easy.
Jul 1, 2016
The technician I worked with was efficient, friendly, and able to answer all of my questions. As a diabetic, I appreciate the optimap option, which allows the doctor to track any changes in my eyes. I also appreciate the office staff getting me in on time and being able to answer all of my insurance questions.
Jul 1, 2016
Always a good efficient fast appointment, staff is very curtious
Jun 25, 2016
I've been seeing Dr Davis for over 10 years. Always a great experience! Everyone is friendly and helpful. Highly recommend!
Jun 24, 2016
My grandson And i had our eye exams done in the office. All of the employees were very cheerful and put us at ease. I have transfered my eye care to this office from a lesser qualified shop.
Jun 24, 2016
It was a good appointment and went swimmingly.
Jun 22, 2016
Mill Creek Family Eye Center is absolutely wonderful. The staff and physicians spend such quality time with you and are highly experienced and skilled. They go in-depth over information regarding eye problems, preventative care and the needs of your visit. Plus, they address and resolve your eye care needs like no other places I've been to before. The entire office treats patients with amazing service. They go above and beyond their duties. They are also highly advanced in their technology and operations. I recommend them to many friends.
Jun 22, 2016
Super friendly staff who explain things with accessible language
Apr 24, 2016
Very please with the customer care from the Doctor and staff!!
Apr 18, 2016
Very helpful and answered all my questions
Apr 15, 2016
Were gracious about waiting and made sure I was helped as soon as possible.
Apr 14, 2016
Everyone was very friendly and competent. They were very helpful In picking out my new frames. This was my first visit. I will continue to have my care with Dr Stephen Davis.
Apr 14, 2016
Dr. Tracy Voegeli was professional, kind and informative. Amy was very pleasant and a great help in choosing frames!
Apr 13, 2016
Everyone was very friendly and helpful!
Apr 12, 2016
I highly recommend Mill Creek Family Eye Care. They are on top of their game medically, and everyone (front office, technicians, Dr.s optical shop) is a pleasure to work with.
Apr 7, 2016
You guys always do such a great job with both my appointment as well as my daughters! A wonderful experience every time, and I feel comfortable that we are receiving the best care available for our optical needs!
Apr 7, 2016
The Dr needs to take the time to look at and discuss with the patience what the results of the Optomat (sorry about the spelling) are and not say , I'll look at it later and call you if it's an issue. I'm paying extra for that and the Dr needs to tell me what is going on.
Apr 6, 2016
The doctor gets five stars. Your overpriced frames and endless add-ons get one star. /// Your frames are way over-priced and I didn't much appreciate having to call the insurance company to have the hold you put on our insurance lifted so I could buy them elsewhere. We had to wait a full day before we could have that completed. For that reason alone, I don't we will return.
Apr 5, 2016
Dr. Voegeli was very thorough & knowledgeable. She gave me the best eye exam I have ever had. Very friendly too!
Apr 1, 2016
Best experience I have had.
Mar 30, 2016
I was greeted at the door, given paperwork, and taken back for my appointment in fewer than five minutes! Great service. I am trying new multifocal contacts they had in stock which is unusual for my vision, typically they must be special ordered. Highly recommended.
Mar 24, 2016
Dr. Voegeli was wonderful. Our whole family uses this office at Mill Creek. I would highly recommend to everyone.
Mar 24, 2016
I truly appreciated the friendly, organized staff and my doctor's approach and explanation of everything that he found in the examination of my eyes. The calmness of the office is such a pleasant relief.
Mar 24, 2016
I had a very relaxing and comfortable time with your Professional staff . Awesome !! Definitely a keeper !
Mar 23, 2016
The dr was AMAZING. She was very knowledgeable and answered all my questions. The guy who helped me afterwards was very polite and insanely helpful. A great experience!
Mar 18, 2016
My experience at Mill Creek Family Eye Care was amazing. I will be a long term patient.
Mar 17, 2016
Very happy with the office and Dr.! So glad to have someone close to home as well - thanks!
Mar 16, 2016
Each person I spoke with was very friendly and helpful. The staff answered all of my questions about insurance and HSA funds. Dr. Voegeli was very patient and kind. She answered all of my eye/medical questions in both a friendly and professional manner. I would definitely recommend Mill Creek Family Eye.
Mar 16, 2016
The lenses were quite a bit more expensive than what I was anticipating. It was more than I have ever had to pay in the past. I did not get a break-down of the costs. That being said, the people and the service was exceptional. The eye exam was very thorough, there was virtually no wait for service, and the staff was friendly and professional.
Mar 9, 2016
After ordering my frames and lenses I got a phone call the next day saying my glasses would be an extra $235.00 more than what was quoted to me a day earlier. Bait and switch? I spoke with them and they did remedy the situation by telling me that the wrong lenses had been quoted to me. They adjusted the cost accordingly but still had cost me time at work and worry as to where I was going to get my new frames and lenses. The difference turned out to be minimal and just slightly more than I had budgeted for everything.
Mar 4, 2016
I like the monitor displayed graphic relate to eye information at waiting room.
Mar 4, 2016
Everyon was so helpful and friendly. I loved the choices for glasses and found frames that were reasonable and just right for me.
Mar 3, 2016
It was a pleasure and felt very comfortable. Dr. Voegeli is very nice and explains everything in details and answered all our questions.
Mar 3, 2016
I was well pleased with my service and look forward to getting my glasses, hopefully this week.
Feb 28, 2016
I thought the Dr and tech were great but the lady at the front desk was extremely rude. There were 3 girls up there at once so I am not sure of her name but she had brown hair and was obese. Very curt and unprofessional.
Feb 24, 2016
Everyone is friendly and takes time to explain everything. Something was a bit out of kilter with my glasses lenses, and Dr. Davis worked diligently on the spot to figure out the problem and fix it immediately. Aimee is awesome, as well.
Feb 19, 2016
I am pretty picky regarding my eye doctor. I would highly recommend Millcreek Family Eye Center due to their professional and caring approach. I saw Dr. Tracy Voegeli and was impressed as she took time to listen and address all of my questions and concerns.
Feb 19, 2016
It would be really nice if you had a larger selection of frames less than $200. As in the 150 range. I wouldn't show around as much.
Feb 18, 2016
On my first visit I was very impressed. Everyone was very kind and the doctor answered lots of questions for me! Wide range of glasses to select from and very bring, clean business.
Feb 17, 2016
The staff's exceptional customer service sets this business far above other eye care centers.
Feb 13, 2016
Great staff! So glad I found this eye clinic
Feb 5, 2016
It is not often you visit a new doctor and instantly feel comfortable as though you'd been going there for years. The staff was very courteous and helpful and the facility is warm and inviting; it didn't feel clinical like the mall or chain optometrist offices do. I will definitely be recommending Dr. Davis and Mill Creek Family Eye Care to my family, friends, and coworkers. Thank you for a great experience.
Feb 5, 2016
Always a good experience coming there.
Feb 5, 2016
Love coming here! Everyone is so friendly and they make you feel comfortable from the moment you arrive.
Feb 5, 2016
I've been coming here for over 4 years and it was a great experience as always with Dr. Davis and his team at Mill Creek Eye Family Center. I was in and out in an efficient manner and got all my questions and concerns answered. The best part of it was my eyes are still healthy, which is what anyone wants to hear :) Thanks again.
Jan 26, 2016
Very friendly staff. Appointment was quick and informative. I was also glad that they offer the Optimapping so I could go right in to work without blurry dilated eyes!
Jan 26, 2016
Overall very good experience
Jan 24, 2016
We were very pleased with the service and friendliness of the staff.
Jan 16, 2016
First time visit for my wife and I. Dr. Davis was 50 minutes late for the exam and did not apologize for being late. We were both very pleased with the eye exam- seemed thorough and well explained. When it came time to leave however all we wanted was a copy of our prescriptions so we could purchase our glasses from a vendor of our choice and the Opticians out front were very high pressure to purchase our glasses from them. We felt their frames were overpriced and when we left felt we had overspent for our frames/glasses.
Jan 16, 2016
Thank you for your kind service.
Jan 14, 2016
Staff was knowledgeable and friendly!
Jan 13, 2016
I got a print out of my visit but do not understand it. Could you just email me my prescription please Thank you! Barbara Giddens BCBarnhill1949@hotmail.com
Jan 6, 2016
Have more options of more affordably priced frames
Jan 2, 2016
The service was quick, and they answered my Questions thoroughly. They made sure I was comfortable.
Dec 30, 2015
It was all great..good to get a timely appointment and service was excellent
Dec 30, 2015
Sending out a survey implies you think you are done with the work. You are not. We have requested receipts for all our family members and would appreciate receiving those soon so we don't get back in to school routine and have to deal with it then.
Dec 23, 2015
Everyone was very friendly and thorough. I felt very comfortable.
Dec 19, 2015
I always feel cared for and affirmed and am treated warmly yet professionally by all.
Dec 18, 2015
A+ I was most impressed with the exam. It seemed to be very complete and the results communicated to me in understandable terms. Everyone seemed to care that I received a quality experience and I did.
Dec 9, 2015
Great experience! Everyone was friendly and helpful.
Dec 4, 2015
The Front Desk Staff were kind, as well as the techs assisting. However Dr. Davis interrupted me alot and shrugged frequently saying "I don't know what to tell you" in regards to my prescription. Honestly, that was the most frustrating part about the visit, he seemed like he didn't want to explore changes in my prescription or try anything else based upon my distorted vision still happening with my current prescription. Also, my father accompanied me to the exam, and Dr. Davis seemed more interested in looking and talking to my father about my eyes and my exam than talking to me; The 25 year old patient sitting in the chair.
Dec 3, 2015
Very friendly and knowledgeable staff. Felt at home.
Dec 1, 2015
Excellent customer service and very friendly and helpful staff. Staff that was helping me choose glasses was very knowledgeable and patient with me!
Nov 25, 2015
I just wish there was a little cheaper frames. 😵
Nov 22, 2015
The glasses selection was real good but didn't have just what I was looking for. The glasses I did get are great but still a bit of a compromise.
Nov 19, 2015
A work friend recommended Mill Creek Family Eye Care to us when we were looking for a new, local eye doctor in the area (Thank you, Alan!). He said that no matter where he lived in the greater Seattle area, he liked this place so much that he'd travel back to go to this location specifically. That was a really good recommendation in my mind. :) We have been really impressed and can see why he likes it so much. :)
Nov 18, 2015
There was a delay in getting to see the doctor. With that said the service was excellent. Both the doctor and staff were friendly and helpful. I will go back and recommend to others.
Nov 17, 2015
I just had to wait for the Dr. a little too long, I felt.
Nov 13, 2015
My appointment was booked for 8:30 am, I arrived 5 minutes early to a closed office door. If you are booking am appointments, your office should open at least 15 min prior. This is a totally minor thing, but first impressions are important. My tech Tiffany was great, and I did not have to wait for the doctor long at all. Dr. Voegeli seems like a brand new medical school graduate, but she was confident, pleasant, answered all my questions, and went over my chart thoroughly! Overall this was a great visit and I will be back.
Nov 11, 2015
My first and only eye dr !! Dr Davis is simply the best . As well as his staff
Nov 10, 2015
When I arrived it was a little confusing. I did not know where to go: left or right. If you labelled the Dr.'s reception it would be helpful.
Nov 5, 2015
I am very pleased with the contacts I am wearing that were prescribed by Dr. Davis. I can see much more clearer and the lenses are very comfortable compared to the ones that were prescribed by my former provider. The Office Staff deserves an A+ ! Many thanks.
Nov 4, 2015
Dr. Davi's staff is always friendly and professional. I am very happy to have them taking care of my eye health needs.
Nov 4, 2015
Everyone from Toshi to Doctor Davis was great.
Nov 3, 2015
I have been going to Dr. Davis for over 10 years. I have always been treated in a very thorough and professional manner. The people, who work in front are very warm and friendly. I definitely recommend Mill Creek Family Eye Clinic.
Oct 30, 2015
Always a good experience, great help picking out new frames!
Oct 23, 2015
Toshi provides excellent customer service. She's very friendly, personable, and accommodating.
Oct 22, 2015
Thumbs up . was a good visit ! Thanks Mark
Oct 22, 2015
One question I have is in regards to the vision testing that was performed. Since my eyes were dialated and that I was not able to read properly until the dialation wore off, was the vision testing I had still a good baseline analysis of my vision? I was just wondering and I would appreciate to hear back from Dr. Davis on this. Thanks!
Oct 21, 2015
Tiffany (tech) was outstanding!!!
Oct 20, 2015
I felt very welcome and well taken care of. The staff is very good at explaining everything and working with you find the right pair of glasses. I will definitely be coming back!
Oct 14, 2015
I love Dr. Voegeli....so professional, polite, thorough and friendly. Actually everyone in the office is great!
Oct 7, 2015
When I showed up at 8:30 am turns out my appointment had been moved to another day. I was able to get in about 9:30 so this was good. I was told at the end of my purchase what I thought was 1 pair of glasses, and 2 boxes of colored contact. I get a text today for pickup, and find out i just got 1 box of contacts. I want to just return everything I told this woman, and she said "I will get the other box and call it good" When I asked for what I paid for she gave me a print out telling me I don't understand so I have to talk to my boss i'll be right back. Her boss came out and I told her what I was told and said she did not have the authority to offer me the contacts. Very unhappy. I would rate you a zero based on the lies alone. Twice I was lied to, never received a receipt when I was at my appointment, argued with about what had happened, and I can't even use my contact as nothing was given to me today to even put them in. Returning everything sounds great!!!!! So unhappy!!!!
Oct 6, 2015
I WAS NO SURE THE GALE THAT FITTED MY GLASS WAS SURE OF WHAT SHE WAS DOING SHE WAS NOT SURE OF HER SELF OS I HAVE PROGESS LENSEES I HOPE THEY R OK ?
Sep 30, 2015
Great staff, very friendly and helpful. They do a really good job of explaining everything.
Sep 30, 2015
Reply
All three personnel whom I worked with were delightful and informed. I felt well cared for and received very personal attention. I had lots of questions, which were answered effectively. I particularly appreciated the help I received making an informed decision about purchasing my glasses on a budget, coupled with my insurance situation. I was extremely pleased with my visit experience. Thank you! Adrienne
Sep 26, 2015
Reply
Nice staff and good selection of frames to choose from.
Sep 24, 2015
After the appointment. We were introduced to the staff out front to get lens. The initial person (can't remember her name) was very rude. Saying things like "well her prescription didn't change much why do you want new lens" and acted like we were wasting her time. She went to go help someone else and told us to wait. Someone else ended up helping us- she was much nicer and helped us quickly and efficently.
Sep 24, 2015
I was read the riot act when I set an appt about cancelling 48 hours early and being there on time. Oddly, I showed up 6 minutes early and ended up waiting 31 minutes to be seen. The medical staff was great but the eyeglass vendors had no samples, no written pricing, it felt like a car dealership for a car that's not out yet.
Sep 23, 2015
Fine, professional office in every way.
Sep 18, 2015
The lady that helped me with the fitting and purchase, Kim, seemed to have some difficulty with the computer system. She was not able to get some screens she wanted on one computer, so she had to go back and forth between computers to finally get the purchase complete. What should have taken maybe 15 minutes took over 30 minutes to complete.
Sep 9, 2015
We were late and they still got us in! Very thankful.
Aug 31, 2015
Jack and Tiffany? Were rude, unprofessional and insulting to me. I want to cancel my glasses order and get a full refund. I never will do business with your office again !!!
Aug 29, 2015
Overall a great experience. Only one small issue. The cost glasses I purchased from your sales team was calculated in error. I was contacted after I left about the error. Instead of claculating the cost on scrap paper consider creating a small form for your sales team to use as a template. This template will create standard work, ensure calculations are accurate, and prevent errors and future impacts to customers. It's never pleasurable to be told your glasses will cost twice as much as quoted after you have left. It was a simple and understandable mistake was is preventable.
Aug 28, 2015
I had to work too hard to get a copy of my prescription and your glasses prices are not competitive with Costco.
Aug 28, 2015
I have recommended Millcreek Family Eye care to my co-workers, some may need to visit sooner than later.
Aug 19, 2015
Friendly office with great products to choose from. I am always seen on time and they have a very efficient office flow. I would (and have) recommend them to anyone.
Aug 17, 2015
Great service on eye exam. The doctor was very approachable and helped me understand how a progressive lens would really help. The sales person that fitted me for the glasses used a few buzz words to try and sell the better lens option and rang false with me. After stopping them and inquiring, I was able to get a better understanding of the technology and ended up buying the up-rated lenses. If I hadn't asked, I would have been turned off of the "like your high-definition TV" lenses. Sales person forgot a few critical measurements and I had to come back in. Added two days to my processing time.
Aug 13, 2015
I wouldn't go anywhere else.
Aug 11, 2015
Excellent eye exam. Very, very thorough explanations about each phase of the exam. Friendly staff which always makes me feel comfortable and able to relax. I know that I'll be returning for my eye care needs.
Aug 8, 2015
Waiting time was very long and this isn't the first time.
Aug 7, 2015
Great customer service, exceptional doctor, excellent office atmosphere.
Aug 7, 2015
Friendly, competent and professional.
Aug 4, 2015
Love this place. It's just like visiting friends. If you need new frames this is the place to get them,as they are honest about how you look in them!
Aug 4, 2015
The original frames I ordered weren't available, so I had to come back to select different frames.
Jul 24, 2015
I mentioned that I sometimes have trouble with contacts tearing. The doctor suggested a new material, same manufacturer, and a change in prescription for the right eye. I am trying out a set and will order soon. Seem to be working nicely. It's always nice to see a familiar face at the front desk, too (Toshi) who remembers who I am. Appreciate that all called me by Tina instead of the legal Jean, and were still able to find my chart with no problem.
Jul 21, 2015
My experience was fine until the end. The girl in sales was not helpful and I still don't have my new prescription. She would not give it to me- as if I weren't entitled to know it after I paid for it. Several people said it would be emailed to me and I still don't have it.
Jul 20, 2015
Thanks! Glad I switched providers this year!
Jul 18, 2015
Most gracious, warm contacts at all places.
Jul 17, 2015
Warm and friendly staff. Enjoyed the light-hearted atmosphere of the reception/waiting area. Everyone seemed to enjoy their job. Staff made me feel welcomed and at ease.
Jul 16, 2015
Thanks alot wonderful doctor and all the staff.
Jul 16, 2015
I was very happy with the customer service and care provided by the nurse and doctor I saw, as well as the lady who helped me pick out glasses. It was my first visit to an eye doctor, and it was easy, informative, and I felt very comfortable! Thank you!
Jul 14, 2015
Everyone in the office was very friendly and helpful! Thank you!
Jul 14, 2015
Gavin was terrific too, as was all the staff.
Jul 2, 2015
I was very pleased with my visit at Mill Creek Family Eye Care. The staff was very friendly and knowledgeable, and I walked out with a prescription that allows me to see much more clearly! Plus, they took time in helping me pick out a cute pair of frames that were within my budget. :)
Jun 30, 2015
Our family loves coming here.
Jun 30, 2015
Very clean office. The gal getting my glasses picked out was very kind and sweet. Dr. Voegeil explained everything to a T and helped me understand my vision more than I have ever known.
Jun 23, 2015
I had a very good experience. Everyone was friendly and efficient. The receptionist was happy and smiling, and got me checked in quickly. I hardly had to wait at all to be taken back to begin my exam. The woman who performed the initial tests was professional and thorough. Dr. Davis was friendly and happy to answer all of my questions, making sure that I understood everything, and gave me much more information regarding the health of my eyes than any previous optometrist ever bothered to discuss with me. Overall, I think this was the most thorough and educational exam I've had. I will definitely be returning.
Jun 16, 2015
Great customer service!!!
Jun 16, 2015
Dr. Davis took time to get to know me and my son that was with me. It didn't feel like such a medical appointment when you add personal touches to it. He clearly explained what was going on with me and I left fully informed an aware of my diagnosis.
Jun 16, 2015
Very helpful and friendly, appointment was quick and easy, and information was easy to understand.
Jun 12, 2015
My daughter also felt comfortable
Jun 11, 2015
I would highly recommend Millcreek Eye Center to any of my friends!
Jun 11, 2015
Very complete exam & professional staff
Jun 10, 2015
Dr. Davis and the staff at Mill Creek Eye Center are wonderful!
Jun 9, 2015
Excellent service and care. Would recommended others!
Jun 7, 2015
Very pleasant and friendly staff.
Jun 5, 2015
They did great answering questions and helping me with glasses
Jun 2, 2015
Vary good doctor at the Mill Creek Family Eye Care practice and this time unlike our initial visit I didn't feel like I was getting the hard sell for frames and lenses.
Jun 2, 2015
Your staff is excellent, friendly and professional!
Jun 2, 2015
The woman who greeted me was excellent and very personable. The remainder of the visit was efficient.
Jun 2, 2015
I love that everyone is so thorough and friendly. I never feel pressured or rushed and I made aware of my options that are covered by insurance etc.
Jun 2, 2015
The staff was extremely friendly and helpful. Given that I'm not a very style-conscious person, I relied very heavily on their expertise. They helped me pick out frames that were comfortable and fit my personality. It was a fun a painless process. I strongly recommend Mill Creek Family Eye Care.
Jun 2, 2015
First time here and it was a great experience!!
Jun 2, 2015
Dawn was especially helpful in helping me choose the right frames but the entire team was GREAT! I will be referring people for sure!
Sep 25, 2014
All of your team is great!
Sep 22, 2014
It was a very pleasent experience. Fast service, friendly, knowledgeable staff.
Sep 20, 2014
Everyone was friendly and seemed to love their work. Appointment on time and good, thorough exam! Have a great weekend! Norma Skrabak
Sep 19, 2014
friendly people, quick process, informative procedures. thank you.
Sep 17, 2014
Awesome experience! No complaints at all! Very friendly and accommodating staff!
Sep 11, 2014
Was my first visit with Dr. Voegeli, absolutely loved her. She was VERY thorough and informative.
Sep 10, 2014
The staff at Mill Creek Family Eye Care were very nice and professional. I appreciated the extra time they spent with me going over some of my questions about my eyes as well as my daughter's up coming visit to discuss getting contacts. I would highly recommend this group.
Sep 8, 2014
very friendly and knowledgable people. The Dr was so thorough, Ive never had such a thorough appt.
Sep 6, 2014
I always feel well taken care of when I come in. Everyone is kind and professional . Dr. Davis is really easy to talk to.
Aug 25, 2014
My only negative comment about the office is I found the assistant/tech somewhat unfriendly. Everyone else was wonderful.
Aug 23, 2014
Dr. Davis and the staff were very kind, professional & informative. I definitely would recommend friends to come there. Thank you to all.
Aug 19, 2014
Dr. Davis spent a long time with me double checking and triple checking my eye for possible glaucoma. I really appreciate his professional concern and thoroughness. Great place to go for eye health!
Aug 16, 2014
Always a great staff and knowledgable in a areas of the office.
Aug 11, 2014
Professional service. Glasses in less than a week that fit perfect.
Aug 8, 2014
I Love this new office & Staff!
Aug 8, 2014
Friendly and professional staff, offices and exam areas very clean. Will bring family for their eye care needs.
Aug 7, 2014
The amount of time that it took for me to be called back, and the waiting time generally was very, very long (I spent more than half an hour from checking in to getting called back). I scheduled early to avoid having it cut into the rest of my day, and I felt like that strategy really didn't work out. Everything else went well, though, and the staff were nice.
Aug 7, 2014
I thought it was rude of the receptionist who worked with me after my appointment was over to insist I pay $70 for an amount that was already sent to me as a bill prior to my appointment. I have been going to your office for at least 8 years now and NEVER been asked to pay a small amount before I was allowed to leave. The fact your receptionist asked me to call someone to pay this small amount because I forgot my check book was EXTREMELY rude and unprofessional and I probably will never be back to this office again despite the fact that Dr. Davis is a great eye doctor and every other employee is very helpful and kind but not very happy how I was treated by that one receptionist. I felt like she was VERY unprofessional and rude because of her insistance that I call a friend or relative to pay such a small amount before I was allowed to leave the office. Thank you to all your staff for your hard work over the years and I really appreciated Dr. Davis help and hard work and the staff
Aug 5, 2014
The best and most extensive eye exam I've ever had. Great glasses selection. Extremely pleased with the over all experience at Mill Creek Family Eye Center.
Aug 5, 2014
Love my new glasses!! Great service, wonderful and knowledgable staff.
Aug 5, 2014
The whole staff was fantastic, but my optometrist especially made sure I was comfortable and understood what was going on and what my options were. Everyone was very friendly and I got what I needed in a timely manner. Great place!
Aug 5, 2014
Hands down, the best optical appointment I have ever had. The staff is amazing. My husband, Josh, and I have already recommended you to anyone who will listen. Such a great experience.
Aug 5, 2014
I've never been so pleased with an eye exam. It was the most thorough appointment I've ever been to. I was most excited about not having to have my eyes dialted and to be able to experience the latest technology having a picture on the computer where the Dr. was able to show me the back of my eyes. He explained that this is an ideal way to map any changes that my eyes might experience going forward. Also, I was very pleased to be told that I've not had any damage to my eyes related to the last 20+ years of being diabetic. It was a great experience and I would highly recommend Mill Creek Family Eye Care to all of my family, friends and co-workers. They're Awesome!!!
Aug 5, 2014