Progressive Eyecare and Eyewear

The Right Choice in Eyecare

Star Star Star Star Star 341 Reviews

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Reviews

StarStarStarStarStar I had the pleasure of having Dr. Tim Birtwhris... —    (Patient since Thu Sep 14 00:00:00 MDT 2017)

I had the pleasure of having Dr. Tim Birtwhristle I did not feel rushed through the process he took a great deal of time to listen to my concerns and offered several alternatives for my eye care I highly recommend for anyone that is looking for a caring Eyecare physician


StarStarStarStarStar Dr. Bailey was very helpful and encouraging abo... —    (Patient since Mon Sep 28 00:00:00 MDT 2015)

Dr. Bailey was very helpful and encouraging about upcoming eye procedure and am very much more relaxed about that. Thank you!! Assisstant Lisa also very thorough and helpful.


StarStarStarStarStar Att: Dr. Burtwhistle, and/or Office Manager Only —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

No rating, not fair to Dr. Burtwhistle who is ALWAYS 5 STAR & 10/10 in his care and treatment. My complaint below is regarding the gal who helped me after my exam in optical department.


StarStarStarStarStar Very efficient office! Everyone is very courte... —    (Patient since Fri Apr 03 00:00:00 MDT 2015)

Very efficient office! Everyone is very courteous and professional. Great experience every time!


StarStarStarStarStar thoroughly satisfied with the entire process in... —    (Patient since Mon Jan 12 00:00:00 MST 2015)

thoroughly satisfied with the entire process including the scheduling, checking in, the exam, the courtesy and professionalism of the Doctor, the technician, and the office person. we recommend this office whenever asked.


StarStarStarStarStar Emergent appointment  —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Dr. Birtwhistle and staff were able to add on an appointment for me within a few minutes of calling because I had signs of an infection. This was only my second appointment with them but both visits I have enjoyed how thorough the staff is and how much time Dr. Birtwhistle has spent with me. I'm very happy to have such a great place to go for eye care.


StarStarStarStarStar Friendly staff, clean and the doctor listened t... —    (Patient since Fri Jul 21 00:00:00 MDT 2017)

Friendly staff, clean and the doctor listened to the issues I was having with my eyes. Great experience!


StarStarStarStarStar I had a 1:00pm appointment but when I arrived t... —    (Patient since Tue May 23 00:00:00 MDT 2017)

I had a 1:00pm appointment but when I arrived they said it was at 11am. Not sure how that happened. They fit me in since I was already there. Very responsive and friendly staff all the way around.


StarStarStarStarStar Friendly, informative staff. Thorough explanati... —    (Patient since Tue Apr 04 00:00:00 MDT 2017)

Friendly, informative staff. Thorough explanation of the various tests and their interpretation. Plenty of time to explore my concerns.


StarStarStarStarStar Very puctional and friendly environment.  —    (Patient since Tue Jul 11 00:00:00 MDT 2017)

Very puctional and friendly environment.


StarStarStarStarStar As usual I was pleased with the service and att... —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

As usual I was pleased with the service and attention I received during my recent visit. They had already reviewed my insurance information and had an analysis of the benefits for which I was entitled. The appointment started on time, and the Dr. Birtwhistle and his staff took plenty of time discussing options and issues with me.


StarStarStarStarStar Progressive at ALL Levels —    (Patient since Tue Jun 23 00:00:00 MDT 2015)

I have been a patient with this practice for 17 years, a relationship that has lasted longer than any outside of familial. Which is really how I have come to think of this practice-- family.


Reply

Thank you Brigitte for the amazing compliment! Our goal is to make every patient feel like part of the Progressive Eyecare family.

StarStarStarStarStar I had a great visit. I do and always have liked... —    (Patient since Thu Jan 15 00:00:00 MST 2015)

I had a great visit. I do and always have liked your place


StarStarStarStarStar The team at Progressive manages the perfect bal... —    (Patient since Thu Apr 23 00:00:00 MDT 2015)

The team at Progressive manages the perfect balance of professionalism and approachability. Dr Birtwhistle is thorough and kind.


StarStarStarStarStar Always quick and easy appointments, no waiting.... —    (Patient since Thu Jun 25 00:00:00 MDT 2015)

Always quick and easy appointments, no waiting. Good appt reminders, and all the staff are super friendly and easy to work with.


StarStarStarStarStar Great service. Nice people. —    (Patient since Tue Apr 26 00:00:00 MDT 2016)

Great service. Nice people.


StarStarStarStarStar I LOVE Dr. Kate and the staff. Everyone is real... —    (Patient since Tue Feb 10 00:00:00 MST 2015)

I LOVE Dr. Kate and the staff. Everyone is really nice, however the blonde woman at the front desk is very soft spoken and sometimes hard to understand.


StarStarStarStarStar Everyone at Progressive EyeCare was welcoming, ... —    (Patient since Wed May 20 00:00:00 MDT 2015)

Everyone at Progressive EyeCare was welcoming, personable and helpful, from the receptionist to the tech to Dr. Kate Lopez to the optician.


StarStarStarStarStar Previous patient return —    (Patient since Tue Jun 23 00:00:00 MDT 2015)

Still great service and the new doctor that I saw was just as good as my old doctor. Very knowledgeable.


StarStarStarStarStar 5 stars out of 5... —    (Patient since Wed Apr 22 00:00:00 MDT 2015)

I would rate this service with 5 stars out of 5!


StarStarStarStarStar The Progressive staff are always pleasant.... —    (Patient since Wed Apr 22 00:00:00 MDT 2015)

The Progressive staff are always pleasant, efficient, knowledgeable, on-time and Dr. Birtwhistle is the best!


StarStarStarStarStar Thank You —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Everything was Great !! Dr. Stacey and Jeff both were informative and professional.


StarStarStarStarStar Eye appointment —    (Patient since Thu Jan 29 00:00:00 MST 2015)

My appointment went very well. The staff at progressive eye care are very nice. Dr. Bailey was very thorough and gave me a good exam.


StarStarStarStarStar Dr.Britwhistle was very thorough and spent appr... —    (Patient since Fri Apr 07 00:00:00 MDT 2017)

Dr.Britwhistle was very thorough and spent approx. 45 mins with me discussing my vision


StarNo StarNo StarNo StarNo Star Lost my business for good —    (Patient since Fri Jan 08 00:00:00 MST 2016)

Lost my business for good


StarStarStarStarStar I felt very welcome as a new patient. My time w... —    (Patient since Tue Apr 04 00:00:00 MDT 2017)

I felt very welcome as a new patient. My time with Doctor Bailey and her assistants, as well as front office staff was pleasant and informative.


StarStarStarStarStar Switching optometrists can be a little unnervin... —    (Patient since Thu Apr 06 00:00:00 MDT 2017)

Switching optometrists can be a little unnerving. I wasn't particularly happy with my prior vendor and when most recently when I was told that there were "no doctors" available on Thursdays I looked elsewhere. I found progressive eyecare on the web and when called they welcomed me for an appointment. Even Thursday 😄 My experience was great. Dr Birtwhistle was wonderful in not only reviewing every detail of my needs but showing genuine interest and love of his profession.


StarStarStarStarStar Everyone I interacted with was very professiona... —    (Patient since Fri Aug 07 00:00:00 MDT 2015)

Everyone I interacted with was very professional and also very friendly and personable. Good visit.


StarStarStarStarStar Always a pleasure to visit Progressive —    (Patient since Thu Feb 26 00:00:00 MST 2015)

Always a pleasure to visit progressive.


StarStarStarStarStar Great experience as always. I love Dr. Bailey! —    (Patient since Sat Feb 21 00:00:00 MST 2015)

Great experience as always. I love Dr. Bailey!


StarStarStarStarStar Wonderful service and great care —    (Patient since Sat Jan 17 00:00:00 MST 2015)

Dr. Kate and all the staff have always been great to work with.


StarStarStarStarStar Everyone is always very nice and makes going to... —    (Patient since Tue Jul 28 00:00:00 MDT 2015)

Everyone is always very nice and makes going to the eye Dr. a pleasant time!


StarStarStarStarStar I receive consistently great service from. Dr. ... —    (Patient since Thu Feb 26 00:00:00 MST 2015)

I receive consistently great service from. Dr. Kate and all the staff at Progressive Eyecare. Always a pleasant experience.


StarStarStarStarStar New and Improved Me —    (Patient since Tue Jan 27 00:00:00 MST 2015)

I was so excited yesterday with my visit when I learned that I could wear contact lenses. My glasses are mainly for reading but I wear them all the time because I read all the time. I thought I couldn't wear contacts because of my bifocals. I am now t new and improved!!!! I'm totally estatic about being able to read and see 20/20 without glasses. No other eye doctor had informed me that this was an option for me. Thank you Dr. Bailey!!!!


StarStarStarStarStar Best eye care office I have ever been to! —    (Patient since Thu Mar 02 00:00:00 MST 2017)

Everyone was so kind, wait time was non existent, and they explained why everything was done.


StarStarStarStarStar Great eye exam! —    (Patient since Tue Feb 28 00:00:00 MST 2017)

For years I'd gone to Walmart for my eye exams. Then Walmart wouldn't take my insurance so I tried Progressive Eyecare. State of the art equipment and caring doctors. So glad I switched. :-)


StarStarStarStarStar Everyone was very friendly! Great experience ov... —    (Patient since Thu Feb 16 00:00:00 MST 2017)

Everyone was very friendly! Great experience overall.


StarStarStarStarStar Had a great time and enjoyed the staff! —    (Patient since Wed Feb 22 00:00:00 MST 2017)

I would definitely recommend Progressive to anyone looking for eye care. My doctor was courteous and didnt speak down to me. She made everything relatable. The glasses consultant was respectful and easy to work with. He seemed to know what he was doing for sure.


StarStarStarStarStar It is always a pleasure to visit Progressive Ey... —    (Patient since Thu Dec 04 00:00:00 MST 2014)

It is always a pleasure to visit Progressive Eyecare. The staff is always prompt, friendly and professional.


StarStarStarStarStar The visit was good, everyone was professional a... —    (Patient since Wed Jan 14 00:00:00 MST 2015)

The visit was good, everyone was professional and kind.


StarStarStarStarStar I received a very thorough examination. My que... —    (Patient since Mon Feb 06 00:00:00 MST 2017)

I received a very thorough examination. My questions were answered with well explained responses.


StarStarStarStarStar As always, I feel very well taken care of by Dr... —    (Patient since Wed Feb 01 00:00:00 MST 2017)

As always, I feel very well taken care of by Dr. Birthwhistle. He is very thorough, so is the staff.


StarStarStarStarStar Thank you Dr. Kate Lopez  —    (Patient since Sat Nov 26 00:00:00 MST 2016)

Thank you Dr. Kate Lopez for your thorough, professional and 'understanding' manner in which you diagnosed my vision problem. I have always felt confident in Progressive Vision. Diane de Vietien


StarStarStarStarStar Dr. Burtwhistle was professional and wonderful ... —    (Patient since Mon Jan 05 00:00:00 MST 2015)

Dr. Burtwhistle was professional and wonderful as always. After my eye exam, he even took the time to show me some frames on the floor from two new designers. Unfortunately, I had to wait almost an hour to get checked out for my new frames.. But I think it's because it was a Saturday.


StarStarStarStarStar You sure did email me alot-many reminders —    (Patient since Tue Sep 30 00:00:00 MDT 2014)

You sure did email me alot-many reminders


StarStarStarStarStar Prompt, professional and courteous service si... —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Prompt, professional and courteous service since 1991. I have always been delighted with the entire staff for a very long time. Best wishes for you all this Holiday and into the new year!


StarStarStarStarStar Great Service —    (Patient since Thu Dec 08 00:00:00 MST 2016)

From when I walked in the door until I walked out I had nothing but fantastic service. All the staff at Progressive Eyecare and Eyewear were extremely professional and very friendly.


StarStarStarStarStar I could not be happier with the overall experience —    (Patient since Tue Dec 06 00:00:00 MST 2016)

I could not be happier with the service and support I was shown at my last visit. Everyone was very helpful and extremely courteous. The best eye doctor experience I have ever had.


StarStarStarStarStar Dr Jennifer Bailey is awesome! She took her tim... —    (Patient since Mon Dec 05 00:00:00 MST 2016)

Dr Jennifer Bailey is awesome! She took her time with me to help me fix my dry eye situation so I can wear contacts again. She is very knowledgeable and you can tell she truly cares about her patients.


StarStarStarStarStar Long-time happy patient —    (Patient since Mon Sep 28 00:00:00 MDT 2015)

Our family has gone to Progressive Eyecare for more than two decades and we have always been pleased with the services provided by Dr. Lopez and his staff. I would recommend him and his office to anyone!


StarStarStarStarStar  —    (Patient since Thu Aug 20 00:00:00 MDT 2015)

Always a great appointment with Dr. Birtwhistle and the Progressive eyecare team


StarStarStarStarStar Always a pleasure to come to Progressive Eye Ca... —    (Patient since Sat Nov 08 00:00:00 MST 2014)

Always a pleasure to come to Progressive Eye Care. Friendly and helpful staff. Never any problems.


StarStarStarStarStar Lack of Timeliness —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I rate your professionalism as 5-Stars. Timeliness was adversely affected as your computers were not functioning.


StarStarStarStarStar Wonderful care. Thank you. —    (Patient since Tue Nov 08 00:00:00 MST 2016)

Wonderful care. Thank you.


StarStarStarStarStar Great service. Took time to listen to my conce... —    (Patient since Mon Nov 02 00:00:00 MST 2015)

Great service. Took time to listen to my concerns and answered all my questions. Explained what they were doing so I could understand.


StarStarStarStarStar Very thorough exam. Dr. Bailey was knowledgeab... —    (Patient since Tue Nov 01 00:00:00 MDT 2016)

Very thorough exam. Dr. Bailey was knowledgeable and helpful in understanding the process.


StarStarStarStarStar Qualified and wonderful people who are there to... —    (Patient since Thu Jan 22 00:00:00 MST 2015)

Qualified and wonderful people who are there to help you.


StarStarStarStarNo Star I have been coming to Progressive eye care for..  —    (Patient since Sat Jun 27 00:00:00 MDT 2015)

I have been coming to Progressive eye care for several years. The environment is clean and the staff is professional not to mention that Progressive has frames that you will not find at other places. I have been satisfied thus far. Sometimes when you call there are long wait times and if you email it takes 2-5 days before you receive a response. Email works better for me since I travel a lot and can not always get reach the phone or my messages. The only concern I have is that once you have completed your eye exam and receive the trial pair of contacts in the office from the DR. the contacts do not last. The new RX/contact ripped in my eye the very next day. This happen to me last year/2015- I just chalked it up as perhaps the contacts that are given to the patients might be old/expired. But it happen again this year. When the contact rips, it hurts to keep the contacts in and not to mention you can't see clearly out of your eyes with ripped contacts. I was so nervous, because I didn't have any other contacts that what I was given by the DR. after my exam. I can not see without my contacts. Panicked, I start searching my travel bags for extra contacts. (I normally place an extra pair in my car, gym bag and travel bags just in case in of an emergency. Luckily, I found one extra one in my travel bag. My suggestion for progressive is first check the expiration dates of your inventory. Perhaps the customer can leave with an extra pair of the trial contact lenses just in case something likes happens. While the customer is waiting on their order to arrive.


StarStarStarStarStar Excellent Eye Care —    (Patient since Wed Sep 03 00:00:00 MDT 2014)

I have been a patient at Progressive Eye Care for years. The care is excellent and all of the staff are caring and professional. They always make sure they have addressed any questions or concerns and explain their recommendations thoroughly. The selection of frames for glasses is extensive but the opticians are great at helping me to focus on those that will compliment me and are within my budget.


StarStarStarStarStar Last Minute Eye Problem —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

Dr. Bailey was very efficient and helpful with a last minute issue.


StarStarStarStarStar when I left for my appointment I felt really gr... —    (Patient since Wed Oct 12 00:00:00 MDT 2016)

when I left for my appointment I felt really great about my experience I went to work the next day and told everybody about my experience


StarStarStarStarStar  —    (Patient since Mon Sep 28 00:00:00 MDT 2015)

My appointment time was very efficient, professional and friendly. I was most impressed with the thoroughness and knowledge of the staff as I went through the testing procedures, and then the great explanations given by the doctor as to what they meant.


StarStarStarStarNo Star Everyone was courteous and attentive... —    (Patient since Wed Jan 28 00:00:00 MST 2015)

Everyone was courteous and attentive


StarStarStarStarStar Dr Birtwhistle was so friendly and helpful! Jenni... —    (Patient since Sat Oct 08 00:00:00 MDT 2016)

Dr Birtwhistle was so friendly and helpful! Jennifer at the front desk was also very helpful and had great customer service skills. The tech seemed annoyed with me when I told her I wasn't wearing my contacts. It was awkward.


StarStarStarStarStar Highly recommend Dr. Birtwhistle and Progressive —    (Patient since Thu Oct 06 00:00:00 MDT 2016)

Dr. Birtwhistle was so friendly and took his time getting to know me and my vision concerns before examining my eyes. I felt like he genuinely cared and did not feel like I was just another patient. All of the staff were friendly and knowledgeable. I highly recommend Dr. Birtwhistle and Progressive Eyecare!


StarStarStarStarStar The visit started off well and when I got to the ... —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

The visit started off well and when I got to the part where we were discussing the price of the glasses I was a little disappointed at first with how that was going. A manager got involved and corrected the error that was made and I was satisfied with the outcome. She offered me money off for the mistake that was made but I refused because I was not looking for anything for FREE. I just wanted the correct price for my glasses.


StarStarStarStarStar Having been a patient for 15 years I am always am... —    (Patient since Mon Sep 29 00:00:00 MDT 2014)

Having been a patient for 15 years I am always amazed at the latest and greatest testing equipment every year. My wife, my girls and I love going there and Jeff in the optical department always gets my complicated eyeglass prescription perfect.


StarStarStarStarStar Healthy eyes thanks to Dr. Katherine Lopez ! —    (Patient since Sat Sep 19 00:00:00 MDT 2015)

I never feel like a patient at Progressive Eyecare, but treated more like a friend who stops in once or twice every year. Don't get me wrong, Dr. Lopez's group is very professional, but you don't feel like a number. They truly care about your eye health. THANKS for taking such great care of my eyes. See you in a year.


StarStarStarStarStar I was very pleased with the customer service and ... —    (Patient since Tue Aug 23 00:00:00 MDT 2016)

I was very pleased with the customer service and the quality of care.


StarStarStarStarStar Everyone in the office was very nice, friendly an... —    (Patient since Fri Aug 19 00:00:00 MDT 2016)

Everyone in the office was very nice, friendly and helpful.


StarStarStarStarStar First Timer —    (Patient since Fri Aug 19 00:00:00 MDT 2016)

I had my first visit to Progressive on August 19. I was impressed from the moment my husband and I walked into the office for our appointments. The staff was friendly, efficient and welcoming. The person conducting my initial tests was very nice. Dr. Birtwhistle was humorous and engaging, as well as thorough in my eye exam. He also patiently answered questions and gave me all the time I needed. I was comfortable and confident in the care I was given. We found our new eye doc!!


StarStarStarStarStar They really care about their patients. I wouldnt... —    (Patient since Sat Nov 08 00:00:00 MST 2014)

They really care about their patients. I wouldn't go anywhere else for my vision needs.


StarStarStarStarStar Great fast and friendly service!!... —    (Patient since Wed Aug 17 00:00:00 MDT 2016)

Great fast and friendly service!!


StarStarStarStarStar Happy to get in the same day with my eye injury. ... —    (Patient since Sat Jan 17 00:00:00 MST 2015)

Happy to get in the same day with my eye injury. Very personal service. Thank you


StarStarStarStarStar Seeing is believing... —    (Patient since Thu Jun 25 00:00:00 MDT 2015)

Dr. Birtwhistle and the team are fantastic. They combine a thorough explanation of services and options with a relaxed atmosphere, and best of all - my vision is better than ever. (And I've worn contacts/glasses for over 50 years.)


StarStarStarStarStar As always I received excellent care there.... —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

As always I received excellent care there.


StarStarStarStarStar Outstanding Customer Service  —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

I was able to quickly schedule an appointment and was able to get in the next day! The staff are super helpful and make a great customer experience. I was able to find the exact pair of glasses I was looking for and was given many options to insure I got the look I wanted!


StarStarStarStarStar  —    (Patient since Mon Jul 13 00:00:00 MDT 2015)

I'm always happy with the service I receive at Progressive Eyecare. Connie Flexman


StarStarStarStarStar Accessible, Automated, Competent, Options. —    (Patient since Tue Aug 04 00:00:00 MDT 2015)

Progressive Eyecare is easy to access with no steps. They are highly automated. The doctors are more than competent. Lots of frames and lens options to suit any tastes.


StarStarStarStarStar First time seeing Dr Bailey. She did a very good job.... —    (Patient since Thu Dec 04 00:00:00 MST 2014)

First time seeing Dr Bailey. She did a very good job.


StarStarStarStarStar Eye exam. June 22 —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

Will continue visiting this doctor.


StarStarStarStarStar Always great service, professional, Kind and fun. ... —    (Patient since Fri Jun 17 00:00:00 MDT 2016)

Always great service, professional, Kind and fun.


StarStarStarStarStar  —    (Patient since Tue Feb 02 00:00:00 MST 2016)

A friendly staff that are always willing to help, and follow up with any eye care and eyewear concerns...


StarStarStarStarStar Great service. Everyone is friendly. Doesn't feel crowded. My family has been going here for years... —    (Patient since Tue Jun 14 00:00:00 MDT 2016)

Great service. Everyone is friendly. The office is cozy, but doesn't feel crowded. My family has been going here for years and we have never had a bad experience.


StarStarStarStarStar Easy, informative, and friendly  —    (Patient since Tue Nov 25 00:00:00 MST 2014)

Dr. Burtwhistle (sp?) and Faith were amazing and friendly, and I had a surprisingly informative and enjoyable appointment!


StarStarStarStarStar I appreciate how quickly Dr Kate Lopez could see me about my eye problem and she was very reassuri... —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

I appreciate how quickly Dr Kate Lopez could see me about my eye problem and she was very reassuring about it. Thank you so much!


StarStarStarStarStar Dr Perry Lopez is an excellent doctor. The appointments are always on time with very minimal if an... —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

Dr Perry Lopez is an excellent doctor. The appointments are always on time with very minimal if any waiting time. The staff is friendly & professional. I wouldn't go anywhere else.


StarStarStarStarStar Always feel I'm in good hands with Dr. Birtwhistle or Dr. Perry Lopez... —    (Patient since Wed Apr 22 00:00:00 MDT 2015)

Always feel I'm in good hands with Dr. Birtwhistle or Dr. Perry Lopez


StarStarStarStarStar Professionals in every way, demonstrate their care for your eyes as well as your overal health an ... —    (Patient since Wed Mar 04 00:00:00 MST 2015)

Professionals in every way, demonstrate their care for your eyes as well as your overall health and well-being.


StarStarStarStarStar The staff is so nice, and Dr. Imler was bubbly and very friendly. Great selection of glasses. I wi... —    (Patient since Mon Apr 06 00:00:00 MDT 2015)

The staff is so nice, and Dr. Imler was bubbly and very friendly. Great selection of glasses. I will continue to go to Progressive and recommend to others.


StarStarStarStarStar Very friendly and knowledgeable service —    (Patient since Wed Apr 20 00:00:00 MDT 2016)

Very friendly service for my first appointment, from the front desk staff to the doctor. Dr. Stacie Imler was very friendly and helpful, answering all of my questions with expertise and years of experience. I was specifically looking for recommendations on Lasik, which she knew a lot about. The entire eye checkup was a very positive experience and I'll happily make this my permanent eye doctor in Indianapolis since moving here recently.


StarStarStarStarStar Could not have been happier. Thank youDr Bailey!... —    (Patient since Fri Apr 24 00:00:00 MDT 2015)

Could not have been happier. Thank youDr Bailey!


StarStarStarStarStar I am always confident that I will receive excellent care at Progressive Eyecare and I often... —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

I am always confident that I will receive excellent care at Progressive Eyecare and I often recommend Progressive Eyecare to family and friends.


StarStarStarStarStar sat for about 15 to 20 minutes in the exam room without contacts to see doctor —    (Patient since Wed Apr 01 00:00:00 MDT 2015)

sat for about 15 to 20 minutes in the exam room without contacts to see doctor. would be nice if we could see them sooner versus sitting in the room without vision for 20 minutes.


StarStarStarStarStar My experience is ALWAYS outstanding at Progressive —    (Patient since Mon Nov 24 00:00:00 MST 2014)

My experience is ALWAYS outstanding at Progressive. I have been a patient for many years and will remain so for many years to come.


StarStarStarStarStar Everyone was friendly and explained everything in an understanding matter. —    (Patient since Thu Jun 18 00:00:00 MDT 2015)

Everyone was friendly and explained everything in an understanding matter.


StarStarStarStarStar Perry Lopez is wonderful!!So friendly & knowledgeable. Always spends a lot of time w/me —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Perry Lopez is wonderful!!So friendly & knowledgeable. Always spends a lot of time w/me. No matter how busy he is, I never feel rushed.ive been going to him for years as has my family & friends. We all think he is great!!! The girl who helped me w/glasses was great, too. Very patient. Very kind


StarStarStarStarStar Always a pleasure —    (Patient since Thu Feb 26 00:00:00 MST 2015)

Always a pleasure. Special thanks to Jeff who helped an old man pick out his glasses for the first time in 10 years.


StarStarStarStarStar Truly, I enjoy coming to see you guys at Progressive and I think Dr —    (Patient since Thu Mar 24 00:00:00 MDT 2016)

Truly, I enjoy coming to see you guys at Progressive and I think Dr. Birtwhistle is great! But I did sit in a room for 20 minutes waiting. Outside of that, I have zero complaints and it certainly isn't something that would make me go elsewhere.


StarStarStarStarStar The staff and Perry are always first class —    (Patient since Mon Dec 22 00:00:00 MST 2014)

The staff and Perry are always first class


StarStarStarStarStar All employees are professional and knowledge able! I am satisfied with the eye exam & I am excited... —    (Patient since Tue Jan 13 00:00:00 MST 2015)

All employees are professional and knowledge able! I am satisfied with the eye exam & I am excited about getting my new Progressive lenses in my glasses & sunglasses.


StarStarStarStarStar long wait —    (Patient since Mon Mar 21 00:00:00 MDT 2016)

Had to wait longer Than I felt I should to be called back and again waiting for the doctor to come in. And I was even a few minutes early for my appointment time. Dr. Lopez is the reason I continue to come to this office.


StarStarStarStarStar I had a very satisfying experience. The exams were handled professionally and in a timely manner —    (Patient since Mon Feb 09 00:00:00 MST 2015)

I had a very satisfying experience. The exams were handled professionally and in a timely manner. Thank you for the time spent on glasses fitting.


StarStarStarStarStar Everyone was very prompt and friendly. —    (Patient since Mon Mar 21 00:00:00 MDT 2016)

Everyone was very prompt and friendly.


StarStarStarStarNo Star As I said previously, the eye exams were good & the explanation of the pictures of the eyes —    (Patient since Mon Dec 01 00:00:00 MST 2014)

As I said previously, the eye exams were good & the explanation of the pictures of the eyes. Also, Dr. Bailey, which it was my 1st time with her, was very clear in her answers/explanations. The lady I was working with for frames was very helpful & kind.


StarStarStarStarStar Great staff, friendly and courteous. Comphrensive thorough eye exam —    (Patient since Tue Mar 08 00:00:00 MST 2016)

Great staff, friendly and courteous. Comphrensive thorough eye exam


StarStarStarStarStar I would like you to reconsider my insurance benefits simply for the expense of a yearly exam —    (Patient since Thu Mar 03 00:00:00 MST 2016)

I would like you to reconsider my insurance benefits simply for the expense of a yearly exam. I have other (re: family) resources for frames and lenses, so my primary reason for seeking your professional help is my eye health and care. Thank you, Patricia Brown


StarStarStarStarStar Great practice -- friendly, capable, and thorough —    (Patient since Thu Mar 03 00:00:00 MST 2016)

This was my first visit to this practice, which was recommended by two of my colleagues. I found the environment to be professional but casual, and my technician and physician were thorough and great at explaining issues in layman's terms. This is my new eye doctor for the future!


StarStarStarStarStar My health insurance did not cover this visit since this was medical in nature and my plan is... —    (Patient since Wed Apr 02 00:00:00 MDT 2014)

My health insurance did not cover this visit since this was medical in nature and my plan is through CIGNA. I was able to pay, but it would be nice if you were also connected to CIGNA. However, I was very satisfied with the visit. The doctor's explanation was helpful and prescribed treatment seems to be working very well.


StarStarStarStarStar do you not measure for glasses anymore - all I got was - those frames look great, never touched me... —    (Patient since Mon Feb 29 00:00:00 MST 2016)

do you not measure for glasses anymore - all I got was - those frames look great, never touched me or glasses?


StarStarStarStarStar Just wish Dr Perry Lopez was more available .. —    (Patient since Mon Feb 09 00:00:00 MST 2015)

Just wish Dr Perry Lopez was more available ...it takes a long time to get an appointment! But he's worth it!


StarStarStarStarStar It is always a pleasure meeting with Dr. Perry Lopez —    (Patient since Mon Feb 08 00:00:00 MST 2016)

It is always a pleasure meeting with Dr. Perry Lopez. I feel he is thorough, knowledgeable, and personable.


StarStarStarStarStar Sue —    (Patient since Wed Sep 17 00:00:00 MDT 2014)

Doctor Lopez was outstanding. Friendly, professional and patient. She answered all of my questions. I was there only for contacts at this time bur the kind and strength was excellent. I'm amazed how much better I can see.


StarStarStarStarStar Dr. Birtwhistle is the best - professional, knowledgeable and personable! —    (Patient since Thu Jun 25 00:00:00 MDT 2015)

Dr. Birtwhistle is the best - professional, knowledgeable and personable!


StarStarStarStarStar Dr. Perry Lopez is always great. —    (Patient since Mon Dec 29 00:00:00 MST 2014)

Dr. Perry Lopez is always great.


StarStarStarStarStar Always great service and experience —    (Patient since Mon Dec 22 00:00:00 MST 2014)

Always great service and experience


StarStarStarStarStar This is the third time this has happened. My daughter's appointment took an hour —    (Patient since Fri Jan 23 00:00:00 MST 2015)

This is the third time this has happened. My daughter's appointment took an hour. The office was not busy at at all yet she had to sit in the exam room for 20 to 30 minutes before being seen by anyone. I think the amount of wait time is ridiculous.


StarStarStarStarStar Always professional and courteous. Dr. Lopez is one of the best in the business.  —    (Patient since Mon Feb 08 00:00:00 MST 2016)

Always professional and courteous. Dr. Lopez is one of the best in the business.


StarStarStarStarStar I ask for my prescription in writing and it was incorrect. I called and left message no call back —    (Patient since Thu Dec 11 00:00:00 MST 2014)

I ask for my prescription in writing and it was incorrect. I called and left message no call back. The front desk never answers the calls and may or may not call you back.


StarStarStarStarStar I have been a long-time patient of Perry Lopez and have the utmost respect for him and the level... —    (Patient since Mon Dec 08 00:00:00 MST 2014)

I have been a long-time patient of Perry Lopez and have the utmost respect for him and the level of service he provides at Progressive.


StarStarStarStarStar Dr. Perry is always wonderful —    (Patient since Mon Jan 18 00:00:00 MST 2016)

Dr. Perry is always wonderful. He is patient and very knowledgeable and listens to what I'm saying. The staff is courteous and very friendly. They, too, listen well and are very helpful. Several years ago we moved to the southside and I tried an eye doctor there. After three doctors in that practice I still couldn't see out of the glasses they prescribed. I came back to Dr. Perry and he immediately resolved the problem. I always recommend this office to family and friends! Thank you!


StarStarStarStarStar Great Service!!! —    (Patient since Mon Jan 05 00:00:00 MST 2015)

I always have a great experience at Progressive. Everyone is very friendly and profressional.


StarStarStarStarNo Star Great place for great service —    (Patient since Sat Sep 26 00:00:00 MDT 2015)

Great place for great service


StarStarStarStarStar Everyone was very efficient, courteous, professional, and knowledgeable. Thanks for all you do! —    (Patient since Mon Jan 19 00:00:00 MST 2015)

Everyone was very efficient, courteous, professional, and knowledgeable. Thanks for all you do!


StarStarStarStarStar My visit was great. Dr Lopez explained all my worries concerning my right eye —    (Patient since Sat Jan 10 00:00:00 MST 2015)

My visit was great. Dr Lopez explained all my worries concerning my right eye. I was very relieved when I found out it was caused by allergy. ..


StarStarStarStarStar Would have appreciated more non-plastc/colored frames to choose from. —    (Patient since Sat Jan 16 00:00:00 MST 2016)

Would have appreciated more non-plastic/colored frames to choose from.


StarStarStarStarStar Receptionist did not provide document on contact lens fitting re. insurance —    (Patient since Mon Jan 11 00:00:00 MST 2016)

Receptionist did not provide document on contact lens fitting re. insurance. Otherwise, an excellent visit.


StarStarStarStarStar Glasses are way too expensive  —    (Patient since Thu Jan 14 00:00:00 MST 2016)

Glasses are way too expensive


StarStarStarStarStar Very pleasant. Enjoyed everyone. Dr —    (Patient since Thu Jan 14 00:00:00 MST 2016)

Very pleasant. Enjoyed everyone. Dr. B was very thorough and made sure to encourage me to bring up any concerns I have about my vision.


StarStarStarStarStar Dr. Bailey and staff were most thorough, attentive and caring. Most grateful to each of them —    (Patient since Mon Jan 04 00:00:00 MST 2016)

Dr. Bailey and staff were most thorough, attentive and caring. Most grateful to each of them. I would refer and visit agin


StarStarStarStarStar I received several reminders via email and text of my 10:15am appointment —    (Patient since Mon Jan 04 00:00:00 MST 2016)

I received several reminders via email and text of my 10:15am appointment. Bravo! I arrived at 10am. I was not called back to start initial testing until after 10:35am. Not so much bravo. Very unusual for this office.


StarStarStarStarStar I had a breakout of shingles and it developed around my eye —    (Patient since Wed Feb 18 00:00:00 MST 2015)

I had a breakout of shingles and it developed around my eye. The office had me come in at their first break. Dr. Birtwistle saw me immediately and put me at ease. The whole office was concerned and did everything possible to make me feel comfortable! Thank you!


StarStarStarStarStar Contact Rx changed some- sample lens tried- didn't work out in actual use —    (Patient since Mon Sep 14 00:00:00 MDT 2015)

Contact Rx changed some- sample lens tried- didn't work out in actual use. Stopped back, asked for different trials. Never heard back from office or Dr. BW. I was expecting a call. I'm now just wearing my old script which works better for me than the new scrip sample pair I tried. I think the near/far strategy got a little too aggressive and we pushed too far. Maybe a step back or so might have helped. Not sure.


StarStarStarStarStar SERIOUSLY WRONG EYE INFECTION DIAGNOSIS! WRONG MED RX —    (Patient since Tue Feb 24 00:00:00 MST 2015)

SERIOUSLY WRONG EYE INFECTION DIAGNOSIS! WRONG MED RX. INFECTION SPREAD TO 2nd EYE! NO FOLLOW-UP FROM YOUR DOCTOR!


StarStarStarStarStar Dr Lopez is the best.He was able to adjust my contacts so I do not have to have readers. Yea!! —    (Patient since Thu Dec 11 00:00:00 MST 2014)

Dr Lopez is the best.He was able to adjust my contacts so I do not have to have readers. Yea!!


StarStarStarStarStar Above and Beyond —    (Patient since Wed Apr 29 00:00:00 MDT 2015)

You went above and beyond to get me in to see Dr Kate since I was late getting to my appt.


StarStarStarStarStar Progressive is the best! —    (Patient since Mon Oct 13 00:00:00 MDT 2014)

Progressive has been the best and I am always eager to tell others about the practice whenever possible!


StarStarStarStarStar Peg and I always appreciate our association with Dr —    (Patient since Mon Dec 21 00:00:00 MST 2015)

Peg and I always appreciate our association with Dr. Perry and Monday's appointment was no exception. His thoroughness and his explanations of our exams are what keeps us coming back.


StarStarStarStarStar Perry Lopez is the best. Wouldn't think of going anywhere else. —    (Patient since Sat Oct 25 00:00:00 MDT 2014)

Perry Lopez is the best. Wouldn't think of going anywhere else.


StarStarStarStarStar Have been a patient for about 30 years and have nothing but the highest regard for Drs. Lopez.  —    (Patient since Mon Dec 14 00:00:00 MST 2015)

Have been a patient for about 30 years and have nothing but the highest regard for Drs. Kate and Perry Lopez.


StarStarStarStarStar Check in and out area was busy and there was someone trying to learn the procedure of checking... —    (Patient since Thu Dec 04 00:00:00 MST 2014)

Check in and out area was busy and there was someone trying to learn the procedure of checking patients in and out as well as answer the phone.


StarStarStarStarStar Faith and Dr. Birtwhistle were both awesome. I always refer friends to Progressive. —    (Patient since Fri Oct 24 00:00:00 MDT 2014)

Faith and Dr. Birtwhistle were both awesome. I always refer friends to Progressive.


StarStarStarStarStar Excellent staff and the best Dr I've seen in Indy ever!! Thank you so much!!  —    (Patient since Wed Dec 09 00:00:00 MST 2015)

Excellent staff and the best Dr I've seen in Indy ever!! Thank you so much!!


StarStarStarStarStar Professional, friendly and efficient as usual!! —    (Patient since Mon Nov 17 00:00:00 MST 2014)

Professional, friendly and efficient as usual!!


StarStarStarStarStar I enjoyed meeting Dr. Birtwhistle and had a thorough exam —    (Patient since Fri Dec 13 00:00:00 MST 2013)

I enjoyed meeting Dr. Birtwhistle and had a thorough exam. Have enjoyed the services of Progressive EyeCare and EyeWear for years


StarStarStarStarStar Progressive Eyecare & Eyewear (P E & E) —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

I have been going to P E & E for at least 5 years or more. I am very impressed with my new doctor (Dr. Jennifer Bailey). And I am always impressed with the helpfulness and knowledge of the entire staff at Progressive Eyecare & Eyewear located at 3902 E 82nd Street office!


StarStarStarStarStar Simply the Best —    (Patient since Sat Oct 04 00:00:00 MDT 2014)

My husband & I have been going to Progressive Eye Care for years. Dr Tim Birtwhistle is the best. He and his staff are professional, knowledgeable, friendly, courteous, & helpful. We highly recommend them for your eye care.


StarStarStarStarStar Great visit with Dr B. He answered all my questions.  —    (Patient since Fri Nov 21 00:00:00 MST 2014)

Great visit with Dr B. He answered all my questions.


StarStarStarStarStar I'm disappointed that I was quoted a price for a year's supply of daily toric lenses —    (Patient since Mon Nov 03 00:00:00 MST 2014)

I'm disappointed that I was quoted a price for a year's supply of daily toric lenses. When I called two days later to purchase them, it was over two hundred dollars more than the previous quote. Now I'm unsure what lens I'm going to purchase.


StarStarStarStarStar Enjoyed talking with Dr. Birtwhistle. —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

Enjoyed talking with Dr. Birtwhistle.


StarStarStarStarStar The staff was very courteous —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

The staff was very courteous and I am excited to get my new glasses


StarStarStarStarStar It was nice to visit with Dr Perry —    (Patient since Mon Nov 02 00:00:00 MST 2015)

It was nice to visit with Dr Perry. It has been over 14 years since my last visit as we moved to northern Mi and have now moved back. I appreciated that several of the tests were done before seeing the Dr. He was then able to explain the results to me.


StarStarStarStarStar Dr. Bailey was very courteous and friendly with Abigail. They talked about fall break and Dr —    (Patient since Tue Oct 13 00:00:00 MDT 2015)

Dr. Bailey was very courteous and friendly with Abigail. They talked about fall break and Dr. Bailey made Abigail have a comfortable and pleasant visit.


StarStarStarStarStar Great experience as always!Only suggestion: would be nice if the lag that occurs while sitting... —    (Patient since Tue Oct 27 00:00:00 MDT 2015)

Great experience as always! Only suggestion: would be nice if the lag that occurs while sitting in the exam room for the doctor could be shorter, but practically speaking and given the realistic constraints on clinic flow and practice, I don't know whether that would be possible.


StarStarStarStarStar Dr. Bailey is fantastic —    (Patient since Thu Oct 16 00:00:00 MDT 2014)

Dr. Bailey is fantastic. She was incredibly nice and we had a personal connection since we're both very active. There was a problem with the trial contacts she has me try on (blue specks) and she made sure to alert me to the problem, get me a different brand of contacts, and call the company about it. I really appreciated her attentiveness and I thought it was awesome that she's an obstacle racer. I'll definitely be coming back to this office in the future!


StarStarStarStarStar Faith was great!Perry is an amazing doctor —    (Patient since Mon Oct 26 00:00:00 MDT 2015)

Faith was great! Perry is an amazing doctor.I have trusted him with the care of my precious eyes for many years. Thank you for a very good experience.


StarStarStarStarStar 5 Stars —    (Patient since Sat Sep 12 00:00:00 MDT 2015)

I am willing to drive from Fort Wayne Indiana for the service and care that you provide.


StarStarStarStarStar What to expect on the field test needs to be explained in more detail —    (Patient since Tue Mar 17 00:00:00 MDT 2015)

What to expect on the field test needs to be explained in more detail. Purpose of the test,how to take it etc.


StarStarStarStarStar I was referred here by a co-worker. I've been very satisfied in every aspect. —    (Patient since Wed Mar 25 00:00:00 MDT 2015)

I was referred here by a co-worker. I've been very satisfied in every aspect.


StarStarStarStarStar Dr Bailey was thorough and explained all results very well —    (Patient since Mon Sep 28 00:00:00 MDT 2015)

Dr Bailey was thorough and explained all results very well. I will return to keep up with good eye health with Dr Bailey


StarStarStarStarStar Vision exam appt —    (Patient since Mon Sep 28 00:00:00 MDT 2015)

I just wish you were in my network!


StarStarStarStarStar High expertise —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

Dr. Birtwhistle, who I was referred to, has a very high level of expertise and I would be very confident with him concerning all my vision issues, which are many. Cara, his staff member is far above those that I have worked with. The front desk staff always seem to be in training. Not that that is bad, just that learning curve seems evident.


StarStarStarStarStar I feel I have received the most comprehensive eye exams and am confident I have the best lenses I... —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

I feel I have received the most comprehensive eye exams and am confident I have the best lenses I can get at this time. I have had a problem with a gas permeable lens and feel the instructions I have received were incomplete. If I had had comprensive instruction initially I would not have had all the frustration I encountered these months. Cara walked me through the process and provided me with information I had never received which made a huge difference. She also gave me a card with her name on it so I could call her if I continued to have problems. I appreciated this immensely. The others that had "showed" me how to insert the lens did not give the detail information that Cara did that at last, may resolve this for me.


StarStarStarStarStar Loved meeting Dr. Bailey. —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Loved meeting Dr. Bailey.


StarStarStarStarStar so friendly and kind...genuinely care about me —    (Patient since Sat Sep 12 00:00:00 MDT 2015)

so friendly and kind...genuinely care about me


StarStarStarStarStar I am pleased with Faith's skills —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

I am pleased with Faith's skills. Emily went above and beyond, checking to see if my lenses were still under warranty; they are. Yay for me! As usual, Dr. Lopez was informative and made the experience enjoyable.


StarStarStarStarStar I love everything about Progressive! —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

I love everything about Progressive!


StarStarStarStarStar Faith was, and Dr. Tim is, superb, thanks! —    (Patient since Fri Sep 04 00:00:00 MDT 2015)

Faith was, and Dr. Tim is, superb, thanks!


StarStarStarStarStar It's really nice that Dr. Birtwhistle takes so much time with a patient.  —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

It's really nice that Dr. Birtwhistle takes so much time with a patient.


StarStarStarStarStar Dr Lopez has been my eye doctor for 20 years. He has helped my through numerous eye problems —    (Patient since Mon Dec 01 00:00:00 MST 2014)

Dr Lopez has been my eye doctor for 20 years. He has helped my through numerous eye problems. I trust his treatment & judgement completely


StarStarStarStarStar Two things happened that made my less than completely satisfied —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

Two things happened that made my less than completely satisfied. First, my benefits were not explained to me very well and during my visit (at the start and at checkout) there was confusion. Second, I was billed incorrectly and had to be called while at work for another charge to be applied to my credit card.


StarStarStarStarStar Dr. Tim Birtwhistle is an amazing person, great doctor —    (Patient since Mon Aug 24 00:00:00 MDT 2015)

Dr. Tim Birtwhistle is an amazing person, great doctor. Always keeps me up to date on the newest technology that will continue to improve my eye sight.


StarStarStarStarStar I ended not buying frames from you because you were not a preferred provider for UHC Spectra —    (Patient since Thu Apr 02 00:00:00 MDT 2015)

I ended not buying frames from you because you were not a preferred provider for UHC Spectra. And I had a difficult cult time getting an appointment but the visit itself was very good.


StarStarStarStarStar not returning only because moving out of state. thank you for your care all of these years! —    (Patient since Mon Aug 17 00:00:00 MDT 2015)

not returning only because moving out of state. thank you for your care all of these years!


StarStarStarStarStar Everyone has always been efficient and friendly —    (Patient since Tue Dec 09 00:00:00 MST 2014)

Everyone has always been efficient and friendly


StarStarStarStarStar Dr. Birtwistle (sorry for the misspelling) is great. I switched back to him from Dr. Bailey —    (Patient since Tue Aug 12 00:00:00 MDT 2014)

Dr. Birtwistle (sorry for the misspelling) is great. I switched back to him from Dr. Bailey. Concerns: Appointment was at 9 a.m. and I arrived (as did another patient) at 8:55 a.m. and the door was locked and sign said Closed. At about 8:59, the door was opened but the lock on the door was awkward. All in all, felt very unwelcoming. Would suggest either opening earlier or moving appointment time 15 minutes later. Floor was dirty - stains and some minor trash laying around - did not give a good impression.


StarStarStarStarStar Can't answer #11 - you do not accept my insurance, so payment is out of my pocket. —    (Patient since Fri Aug 14 00:00:00 MDT 2015)

Can't answer #11 - you do not accept my insurance, so payment is out of my pocket. Re; #2 - I waited 22 minutes in the exam room after the initial portion of the exam for the doctor to join me. That is too long.


StarStarStarStarStar We drive a distance to obtain Dr —    (Patient since Mon Aug 10 00:00:00 MDT 2015)

We drive a distance to obtain Dr. Lopez's expertise which we never would do if we were not satisfied. He has been our optometrist for years and he "teaches" us something during each visit.


StarStarStarStarStar I really like Dr. Walborn. He is very friendly and he takes time to explain everything to you —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

I really like Dr. Walborn. He is very friendly and he takes time to explain everything to you. The staff are all very friendly as well. Our entire family goes to Progressive Eye Care.


StarStarStarStarStar Always a pleasure going to PV - staff is very efficient, courteous, exams are thorough —    (Patient since Mon Aug 10 00:00:00 MDT 2015)

Always a pleasure going to PV - staff is very efficient, courteous, exams are thorough. A long time patient and will be for a long time to come.


StarStarStarStarStar Exceptional Customer Service...  —    (Patient since Sat Jun 27 00:00:00 MDT 2015)

I have been visiting Progressive Eye Care for years. I have always been satisfied with my visit and choices of frames. I would recommend this organization to a friend.


StarStarStarStarStar Easy in and out! —    (Patient since Wed Jul 29 00:00:00 MDT 2015)

I think when it comes to any health related visit we all know it's important, but that doesn't mean we want to be there. Dentists, eye Dr. Etc. they all feel like going to the gym, but worse. The biggest complement I can give is that Progress respects my time. I'm always in and out quick and easy. Not rushed, just smooth. I'd recommend them for that alone, but everything always seems in order as well.


StarStarStarStarStar Office Visit and Glasses —    (Patient since Wed Jul 22 00:00:00 MDT 2015)

Great visit. Helpful staff. Only intended to buy new contacts, left with new glasses and sunglasses. Staff was really helpful in utilizing my benefits and vendor incentive programs.


StarStarStarStarStar Particularly impressed with my pre-testing tech. —    (Patient since Mon Jul 20 00:00:00 MDT 2015)

Particularly impressed with my pre-testing tech.


StarStarStarStarStar As always, Dr. Perry Lopez and his staff were very professional and helpful —    (Patient since Mon Jul 13 00:00:00 MDT 2015)

As always, Dr. Perry Lopez and his staff were very professional and helpful. I always feel I've had a thorough eye exam.


StarStarStarStarStar  —    (Patient since Thu Jul 09 00:00:00 MDT 2015)

Very professional and courteous staff. All questions and concerns were answered completely.


StarStarStarStarStar Dr. Kate was great in helping me choose new contacts to wear —    (Patient since Wed Jul 08 00:00:00 MDT 2015)

Dr. Kate was great in helping me choose new contacts to wear. The office graciously gave me a bunch of samples to gets through to my appointment so that I didn't have to come in for a contact consult.


StarStarStarStarStar Wish insurance and any coupons/discounts would have been accurate and easy to understand.  —    (Patient since Mon Jun 29 00:00:00 MDT 2015)

Wish insurance and any coupons/discounts would have been accurate and easy to understand.


StarStarStarStarStar I believe that your overall health is most important and having good eyesight is in that healthy... —    (Patient since Tue Jul 07 00:00:00 MDT 2015)

I believe that your overall health is most important and having good eyesight is in that healthy frame of mind. You folks give me the comfort level I need to know, in that my eyes are being taken care of and you will tell me what I need to do to continue to have healthy eyes. Thank you, Terry Manley


StarStarStarStarStar IT HAS ALWAYS BEEN A SATISFACTORY APPOINTMENT. —    (Patient since Fri Jun 26 00:00:00 MDT 2015)

IT HAS ALWAYS BEEN A SATISFACTORY APPOINTMENT.


StarStarStarStarStar Great experience! Everyone was so nice! Dr Bailey was great!! —    (Patient since Wed Jun 24 00:00:00 MDT 2015)

Great experience! Everyone was so nice! Dr Bailey was great!!


StarStarStarStarStar I love that no one including the doctor pressure you to purchase new frames or lenses unless there... —    (Patient since Tue Jun 23 00:00:00 MDT 2015)

I love that no one including the doctor pressure you to purchase new frames or lenses unless there is a need.


StarStarStarStarStar As usual. Progressive lived up to my expectations. —    (Patient since Mon Jun 22 00:00:00 MDT 2015)

As usual. Progressive lived up to my expectations.


StarStarStarStarStar It's just nice to not have to wait long to see the doctor. Everything seems to run very smoothly. —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

It's just nice to not have to wait long to see the doctor. Everything seems to run very smoothly.


StarStarStarStarStar It was a good appoinement. —    (Patient since Mon Jun 15 00:00:00 MDT 2015)

It was a good appoinement.


StarNo StarNo StarNo StarNo Star Charged an extra $39 for retinal imaging, this was only disclosed at the time of the appointment,... —    (Patient since Fri Jun 05 00:00:00 MDT 2015)

Charged an extra $39 for retinal imaging, this was only disclosed at the time of the appointment, not upfront when I made the appointment. It was either pay the fee, or get your eyes dilated. This was a surprise as my previous eye doctor included the retinal imaging in the cost of the visit. I had already made the appointment and cleared the time in my schedule, so I couldn't just say "screw it" and leave. I will not return.


StarStarStarStarStar I enjoyed meeting Dr. Bailey and have a lot of confidence in her! —    (Patient since Wed Jun 10 00:00:00 MDT 2015)

I enjoyed meeting Dr. Bailey and have a lot of confidence in her!


StarStarStarStarStar Friendly office, very professional and thorough  —    (Patient since Wed Dec 03 00:00:00 MST 2014)

Friendly office, very professional and thorough


StarStarStarStarStar The gals at the front desk are always very friendly which is important considering they are the... —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

The gals at the front desk are always very friendly which is important considering they are the first people you see.


StarStarStarStarStar I don't like waiting in the room for 10 minutes or more after the technician brings me in for the... —    (Patient since Thu Jun 04 00:00:00 MDT 2015)

I don't like waiting in the room for 10 minutes or more after the technician brings me in for the doctor but other than that my experience was great.


StarStarStarStarStar Dr. Walborn is excellent!  —    (Patient since Fri Jan 23 00:00:00 MST 2015)

Dr. Walborn went above and beyond for us as usual. Highly recommend him to our friends!


StarStarStarStarNo Star Good service —    (Patient since Fri Apr 10 00:00:00 MDT 2015)

Was easy to make an appointment and exam went well.


StarStarStarStarStar Frame selection was not that great, but managed to find one —    (Patient since Tue May 19 00:00:00 MDT 2015)

Frame selection was not that great, but managed to find one. On the insurance, desire of Progressive to submit to (high deductible) health insurance plan not as advantageous as going thru vision insurance, a nuance that I was aware of but staff was not.


StarStarStarStarStar Everyone is pleasant and knowledgeable. Excellent service. —    (Patient since Mon May 18 00:00:00 MDT 2015)

Everyone is pleasant and knowledgeable. Excellent service.


StarStarStarStarStar same day appointment —    (Patient since Wed Nov 26 00:00:00 MST 2014)

I had something wrong with my right eye, it was puffy and painful. I was able to get an appointment that same day and was seen promptly. My condition was explained to me professionally and I was in and out and on my way in under an hour. Very satisfied patient right here!


StarStarStarStarStar Just keep on doing what you are doing. Everyone is courteous, friendly, informative and welcoming! —    (Patient since Mon Nov 24 00:00:00 MST 2014)

Just keep on doing what you are doing. Everyone is courteous, friendly, informative and welcoming!


StarStarStarStarStar The more I think about my visit, the more I am dissatisfied with the results —    (Patient since Wed Apr 29 00:00:00 MDT 2015)

The more I think about my visit, the more I am dissatisfied with the results. First I came in to see if my headaches that I have been having since early Feb. were related to my eyes. I couldn't get in with Dr Perry Lopez but saw Dr. Bailey. I was given a thorough eye exam since I was due to have one anyway during an appointment with Dr. Perry Lopez next month. I had initially thought this visit would be coded for a medical condition but was talked into billing for a yearly checkup. Dr. Bailey has migraines and I feel that she was trying to make my condition like her condition. An appt to see a neuro-opthamologist was set up for the end of May. Secondly, I have mono-vision andI was given a contact for my reading eye but it was for distance. Then I called back the next day to pick up the correct Rx for reading and was able to get that without any problem. But I am not sure that this Rx is the right one either. Now I feel like I want to see Dr. Lopez to get the right contacts.


StarStarStarStarStar It was all a great experience as usual —    (Patient since Tue Apr 28 00:00:00 MDT 2015)

It was all a great experience as usual. I hadn't been there for a few years and was happy to see i was still well-cared for. Very pleasant staff!


StarStarStarStarStar Everything was great---as it always is. Thanks for being so consistent. —    (Patient since Mon Oct 20 00:00:00 MDT 2014)

Everything was great---as it always is. Thanks for being so consistent.


StarStarStarStarStar Although my appt was at 10:10 it took 30 minutes to see the Dr. Otherwise everything worked well.  —    (Patient since Mon Mar 09 00:00:00 MDT 2015)

Although my appt was at 10:10 it took 30 minutes to see the Dr. Otherwise everything worked well. The doctors and staff here are extraordinarily nice and helpful.


StarStarStarStarStar Information —    (Patient since Mon Apr 13 00:00:00 MDT 2015)

I received incorrect information and charges for frames and lenses. I am still waiting on the new dollar amount and option after receiving a phone call about the mistake on behalf of the office.


StarStarStarStarStar Your office offers such a thorough and friendly eye exam —    (Patient since Wed Dec 03 00:00:00 MST 2014)

Your office offers such a thorough and friendly eye exam. I always trust and enjoy my visit each year. I would like to see the breakdown of coverage and expenses explained more thoroughly so I can understand and choose options more carefully.


StarStarStarStarNo Star Everything went well except when I was checking in —    (Patient since Fri Apr 10 00:00:00 MDT 2015)

Everything went well except when I was checking in. The person had the wrong file as there are more than 1 Michele Taylor's that go there. It was a little frustrating because I have been coming to Progressive for several years and I was asked if I was a new patient. Then the insurance information they had pulled up was for the other Michele Taylor. They did finally get me pulled up after I repeated my address and birthdate a few times and also advised they had the wrong information. Other than that my experience was fine.


StarStarStarStarStar I'd still like to see a larger variety of frames.  —    (Patient since Thu Apr 09 00:00:00 MDT 2015)

I'd still like to see a larger variety of frames.


StarStarStarStarStar Dr. Perry Lopez is da "Bomb"! —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Dr. Perry Lopez is da "Bomb"!


StarStarStarStarStar never feel rushed, all questions answered and explained —    (Patient since Mon Apr 06 00:00:00 MDT 2015)

never feel rushed, all questions answered and explained


StarStarStarStarStar Highly Recommend —    (Patient since Mon Apr 06 00:00:00 MDT 2015)

The front desk lady, Nicole, was wonderful and nice. I did not have to wait very long to see my eye tech (Lisa), who was very nice and thorough and conversational. The eye doctor was great, easy to talk to and explained everything in layman's terms. Awesome selection of eyewear. Their internet/phones were down, but that did not prohibit them from providing great service. Brittany followed up with me after the call regarding the costs of the frames and appointment. Loved this place and would highly recommend.


StarStarStarStarStar Thank you for scheduling my appointment during my short visit to Indy until the end of April —    (Patient since Wed Oct 22 00:00:00 MDT 2014)

Thank you for scheduling my appointment during my short visit to Indy until the end of April


StarStarStarStarStar Dr. Kate is wonderful —    (Patient since Sat Mar 21 00:00:00 MDT 2015)

Dr. Kate is wonderful. I know I'm in good hands when I see her - she is very thorough and knows her stuff! I would recommend her to anyone.


StarStarStarStarStar The gentleman that helped me order glasses was incredibly helpful! —    (Patient since Thu Mar 19 00:00:00 MDT 2015)

The gentleman that helped me order glasses was incredibly helpful!


StarStarStarStarStar I was especially impressed that you recognized that I had scheduled my appointment fewer than 365... —    (Patient since Thu Feb 26 00:00:00 MST 2015)

I was especially impressed that you recognized that I had scheduled my appointment fewer than 365 days from last years, and had me reschedule. I wish I could have made next year's appointment upon my leaving, but understand that is too far in advance.


StarStarStarStarStar Everyone in the office was friendly and helpful. Dr Perry Lopez —    (Patient since Mon Mar 16 00:00:00 MDT 2015)

Everyone in the office was friendly and helpful. Dr Perry Lopez is the best eye doctor around...I would highly recommend him.


StarStarStarStarStar They need a cushion on the exam chair (very hard) and please bring back the tootsie rolls! —    (Patient since Mon Jan 26 00:00:00 MST 2015)

They need a cushion on the exam chair (very hard) and please bring back the tootsie rolls!


StarStarStarStarStar First visit with Dr. Tim and it was an exceptional experience.  —    (Patient since Fri Mar 13 00:00:00 MDT 2015)

First visit with Dr. Tim and it was an exceptional experience. I have been a patient of Progressive Eyecare for many years, and I am very pleased with the care that I have received. To be honest, I was a little concerned with the Vision Source sign on the outside of the building, fearing that they had sold out to a big corporation, and would be constrained by corporate policies. But now that I know that Vision Source is a service group for independent practices, and the experience has not changed, I am thrilled that the Progressive team will have additional opportunities for professional development.


StarStarStarStarStar Had a little trouble with insurance issues -- partly on my end and partly due to new help in the... —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

Had a little trouble with insurance issues -- partly on my end and partly due to new help in the office


StarStarStarStarStar It would e nice if your phone system had menu a menu option for driving directions from Keystone... —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

It would e nice if your phone system had menu a menu option for driving directions from Keystone at the Crossing or the address(s). I couldn't find your location until the office opened (and I had the first appointment!)


StarStarStarStarStar I feel very comfortable with the service I receive and I think Dr. Walburn is just tops.  —    (Patient since Thu Mar 12 00:00:00 MDT 2015)

I feel very comfortable with the service I receive and I think Dr. Walburn is just tops.


StarStarStarStarStar I have total confidence in Doctor Kate and her staff. It is always a very pleasant experience. —    (Patient since Wed Mar 11 00:00:00 MDT 2015)

I have total confidence in Doctor Kate and her staff. It is always a very pleasant experience.


StarStarStarStarStar Dr Walborn is great! He is so sweet and caring and is VERY thorough —    (Patient since Tue Dec 23 00:00:00 MST 2014)

Dr Walborn is great! He is so sweet and caring and is VERY thorough. All the office staff is very nice!


StarStarStarStarStar I was having issues w/my vision and my eyes tearing a lot. The Dr —    (Patient since Mon Mar 09 00:00:00 MDT 2015)

I was having issues w/my vision and my eyes tearing a lot. The Dr. was very nice and helpful and made great recommendations. After just one day things are much improved.


StarStarStarStarStar 45 minute wait —    (Patient since Fri Mar 06 00:00:00 MST 2015)

I had to wait a week to get a stye checked because doctors only work certain days at 8 2nd street location. I arrived at 11:08 for 11:15 appointment. There was only 1 receptionist working so I had to wait. I was taken to exam room at 11:28 and it was about noon when doctor walked in. Very disappointed in this visit.


StarStarStarStarStar Excellent service received, the doctor and staff were very atte —    (Patient since Wed Mar 04 00:00:00 MST 2015)

Excellent service received, the doctor and staff were very attentive and always kept my best interest in mind regarding my eye health and benefits.


StarStarStarStarStar Jeff and Emily are super opticians and know their stuff. Great people and great experience  —    (Patient since Wed Mar 04 00:00:00 MST 2015)

Jeff and Emily are super opticians and know their stuff. Great people and great experience


StarStarStarStarStar I would give 5 Stars —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Everyone is so friendly. Most of our friends see Perry or his wife They're great!!!


StarStarStarStarStar Dr —    (Patient since Mon Mar 02 00:00:00 MST 2015)

Dr. Lopez really treats you like you're the only person in the building! He explains everything thoroughly and in an appropriate way for your knowledge background. Not related to this visit: I broke my frames 2 months ago and walked in to get replacements. It was handled professionally and quickly. I love my Silhouette frames.


StarStarStarStarStar For the past 3 years, I have had an early morning appointment and the open sign has been turned... —    (Patient since Fri Feb 27 00:00:00 MST 2015)

For the past 3 years, I have had an early morning appointment and the open sign has been turned but the front door is still locked


StarStarStarStarStar Comment —    (Patient since Thu Feb 26 00:00:00 MST 2015)

The check in person asked a series of questions about health and insurance changes, she asked very quickly and it seemed she was reading from a script as fast as possible. Definitely adequate and did her job but could have been more personable. The same can be said for the tech that did the pre testing. Competent but without a personable touch. These are very minor comments and are only meant to improve the customer experience.


StarStarStarStarStar Great selection, good range of prices.  —    (Patient since Fri Feb 27 00:00:00 MST 2015)

Great selection, good range of prices.


StarStarStarStarStar Everyone so so friendly and helpful. It was great experience! —    (Patient since Thu Feb 07 00:00:00 MST 2013)

Everyone so so friendly and helpful. It was great experience!


StarStarStarStarStar There was a miscommunication when I scheduled my appointment —    (Patient since Wed Feb 25 00:00:00 MST 2015)

There was a miscommunication when I scheduled my appointment. I thought I asked for 2/25, I was scheduled for 3/25. I showed up on 2/25 and despite the misunderstanding, the staff got me in to see the doctor. I really appreciate their help. I really enjoyed Dr. Bailey.


StarStarStarStarStar I was greeted by one of the doctors because the receptionist was busy on the phone —    (Patient since Tue Feb 24 00:00:00 MST 2015)

I was greeted by one of the doctors because the receptionist was busy on the phone. She quickly greeted me once she was off the phone & began my check in process. This initial greeting was a nice start to my appt. I had very little wait and the rest of the appt. went well. Keep up the good work, thanks!


StarStarStarStarStar awesome  —    (Patient since Fri Feb 20 00:00:00 MST 2015)

It was my first time and it was awesome. Everyone was so courteous. Made me feel important. The best optometry appointment I ever had in the last 10 years. Will definitely recommend to friends and coworkers. Don't change please


StarStarStarStarStar The glasses pricing wasn't explained very well and the final price was twice what I thought it was... —    (Patient since Fri Feb 20 00:00:00 MST 2015)

The glasses pricing wasn't explained very well and the final price was twice what I thought it was when all was said and done. I think it would benefit future customers to see the price listed instead of having someone attempt to explain the price as what was said to me was not what was on the receipt. The person explaining the price gave me the amount that was marked off the bill as the total after the insurance instead of the amount I was actually paying which lead to confusion.


StarStarStarStarStar Dr. Kate is always very sweet and a pleasure to work with.The staff was friendly and helpful —    (Patient since Sat Feb 21 00:00:00 MST 2015)

Dr. Kate is always very sweet and a pleasure to work with.The staff was friendly and helpful. The selection of frames had changed and I didn't see any I liked.


StarStarStarStarStar Dr. Bailey was very courteous, very nice and clearly explain what the situation was and solutions —    (Patient since Wed Feb 18 00:00:00 MST 2015)

Dr. Bailey was very courteous, very nice and clearly explain what the situation was and solutions. Very pleasant


StarStarStarStarStar Dr. Perry is very intelligent and explained everything completely. —    (Patient since Mon Nov 17 00:00:00 MST 2014)

Dr. Perry is very intelligent and explained everything completely.


StarStarStarStarStar I have been a patient for many years - the dr's are very knowledgeable and kind —    (Patient since Mon Feb 09 00:00:00 MST 2015)

I have been a patient for many years - the dr's are very knowledgeable and kind. I appreciate their professionalism so much. It is always a good experience.


StarStarStarStarStar Dr. Lopez's comments were very detailed, and I even understood some of them —    (Patient since Mon Nov 24 00:00:00 MST 2014)

Dr. Lopez's comments were very detailed, and I even understood some of them. : ) I actually felt quite educated.


StarStarStarStarStar Disappointed you do not take Davis optical... Hoping that changes  —    (Patient since Mon Feb 09 00:00:00 MST 2015)

Disappointed you do not take Davis optical... Hoping that changes ! Thank you!


StarStarStarStarStar Love doctor Lopez —    (Patient since Mon Feb 09 00:00:00 MST 2015)

He is the absolute best!!


StarStarStarStarStar I appreciate the optical staff willingness to clean and adjust my readers which were not purchased... —    (Patient since Mon Feb 02 00:00:00 MST 2015)

I appreciate the optical staff willingness to clean and adjust my readers which were not purchased there.


StarStarStarStarStar As usual, Dr Walborn and Jeff were courteous,thorough and very helpful —    (Patient since Mon Dec 01 00:00:00 MST 2014)

As usual, Dr Walborn and Jeff were courteous,thorough and very helpful. I can always count on Jeff to professionally adjust my glasses frames effectively. And, he always checks out their entire condition and makes necessary repairs. This is an important aspect of the very large investment of purchasing glasses, that whomever adjusts them, they know what they are doing and get it right the first time. Jeff does, always.


StarStarStarStarStar very thorough, friendly and welcoming —    (Patient since Wed Jan 28 00:00:00 MST 2015)

very thorough, friendly and welcoming


StarStarStarStarStar Love working with you guys.. —    (Patient since Mon Jan 19 00:00:00 MST 2015)

Love working with you guys...everything explained well and your work on our behalf with the insurance is wonderful. Thank you!


StarStarStarStarStar As mentioned above. I can be a challenging patient, no matter what type of visit —    (Patient since Thu Jan 15 00:00:00 MST 2015)

As mentioned above. I can be a challenging patient, no matter what type of visit. So far everyone I have encountered here have been as dedicated to my eyesight as I am, despite my challenges. It's truly refreshing.


StarStarStarStarStar My child had an annual exam than failed his school vision test —    (Patient since Wed Jan 07 00:00:00 MST 2015)

My child had an annual exam than failed his school vision test. If the eye doctor would have reviewed his notes from the annual appointment, I could have perhaps avoided having to make another appoint. I wished phone staff would have asked the Dr my question.


StarStarStarStarNo Star 4 —    (Patient since Tue Jan 06 00:00:00 MST 2015)

The staff members were friendly.


StarStarStarStarStar Doctor Burtwhistle is great! He's very friendly and courteus —    (Patient since Mon Jan 05 00:00:00 MST 2015)

Doctor Burtwhistle is great! He's very friendly and courteous. Carolina was also great with helping me find frames. I loved the fact that Dr. Burtwhistle came to check on me during the frame selection process and he and Carolina worked as a team to help me find a pair of beautiful Prada frames. I loved the service!!!


StarStarStarStarStar The medical assistant who did the preliminary eye exam on my daughter, Lauren, didn't introduce... —    (Patient since Mon Jan 05 00:00:00 MST 2015)

The medical assistant who did the preliminary eye exam on my daughter, Lauren, didn't introduce herself and wasn't as friendly as the other staff. Very competent, but definitely not as warm and friendly as others on staff.


StarStarStarStarStar I felt that the receptionist didn't search heard enough for my benefits —    (Patient since Tue Jan 06 00:00:00 MST 2015)

I felt that the receptionist didn't search heard enough for my benefits. I even showed her the correct id card. Perhaps there was a misunderstanding


StarStarStarStarStar Wonderful visit —    (Patient since Sat Oct 18 00:00:00 MDT 2014)

As always, every staff member that I came into contact with was very friendly and personable. I always enjoy coming to Progressive because everyone is welcoming, prompt and courteous. Thanks for such a positive and helpful experience!


StarStarStarStarStar friendly & helpful  —    (Patient since Fri Jan 02 00:00:00 MST 2015)

the staff is always friendly and helpful. they go above and beyond. I always feel welcome!


StarStarStarStarStar They were awesome and very accommodating —    (Patient since Tue Dec 30 00:00:00 MST 2014)

They were awesome and very accommodating. It was an emergency situation where I had so much pain and they scheduled me in within an hour!


StarStarStarStarStar Everyone is very friendly! I like coming here and everyone is very helpful! —    (Patient since Tue Dec 23 00:00:00 MST 2014)

Everyone is very friendly! I like coming here and everyone is very helpful!


StarStarStarStarStar I feel that I spend a lot of time waiting. —    (Patient since Sat Dec 27 00:00:00 MST 2014)

I feel that I spend a lot of time waiting when I come for an appointment. 75 minutes for an eye exam and selecting glasses (I made my decisions quickly) seems excessive.


StarStarStarStarStar Great office, great people —    (Patient since Mon Dec 01 00:00:00 MST 2014)

I have been going to this office for 6 years now and I have always had a great experience. Everyone that I've worked with was nice, attentive and professional. I would recommend this place to any of my friends and family. Keep up the good work, guys!


StarStarStarStarStar Very good experience. Dr. Burtwhistle and all the staff were very thorough —    (Patient since Mon Dec 22 00:00:00 MST 2014)

Very good experience. Dr. Burtwhistle and all the staff were very thorough. I felt like I had s very good annual exam.


StarStarStarStarStar I would love to do that over the phone. Pls give me contact name & # —    (Patient since Wed Dec 17 00:00:00 MST 2014)

I would love to do that over the phone. Pls give me contact name & #


StarStarStarStarStar frames I am interested in were not available, but the tech. was happy to order them for me see/try. —    (Patient since Mon Dec 15 00:00:00 MST 2014)

frames I am interested in were not available, but the tech. was happy to order them for me see/try.


StarStarStarStarStar I had to wait to see the doctor for quite a while. I was coming from work and this was akward —    (Patient since Fri Dec 05 00:00:00 MST 2014)

I had to wait to see the doctor for quite a while. I was coming from work and this was akward. The doctor did apologize for the delay.


StarStarStarStarStar Brittany went above and beyond for me! I forgot that my insurance had changed, which resulted in... —    (Patient since Fri Nov 14 00:00:00 MST 2014)

Brittany went above and beyond for me! I forgot that my insurance had changed, which resulted in many transactions to correct my insurance and flex spending account charges. She responded quickly, professionally and courteously to my major blunder, never making me feel like any of it was too much to correct. I was so impressed and thankful!


StarStarStarStarStar I have been going to you guys for years and I recommend you and Dr —    (Patient since Fri Dec 05 00:00:00 MST 2014)

I have been going to you guys for years and I recommend you and Dr. Walborn to friends and colleagues. I'm VERY picky about who I let take care of my eyes.


StarNo StarNo StarNo StarNo Star in the last month i have brought glasses to repair a broken nose pad , i paid for a new frame... —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

in the last month i have brought glasses to repair a broken nose pad , i paid for a new frame ,however it was not done correct , and i wondered if it was a new one , i wanted the old frame they can not find , and when i have asked them to fix they answer i have to come when Jeff is in the shop , how inconvenient that is . also , the left lens of another pair was off 2 mm from the right one . well it took over 2 weeks , and after i called multiple time inquiring finally , i was told that it was at Fishers office ,and again it was not repaired as i was told , still 2 mm difference between the two lenses mount . and i keep tilting the Right lens with my hand little down to overcome the 2 mm difference and see much better , i have a delicate prescription .


StarStarStarStarStar Wish you had Lafant traditional round frames. Not much choice if you don't want recta —    (Patient since Thu Dec 04 00:00:00 MST 2014)

Wish you had Lafant traditional round frames. Not much choice if you don't want recta


StarStarStarStarStar First class in every respect —    (Patient since Wed Dec 03 00:00:00 MST 2014)

First class in every respect


StarStarStarStarStar Annual Check-up —    (Patient since Mon Nov 17 00:00:00 MST 2014)

Came in for my annual eye exam. Everything was explained to me and everyone was very kind! I would highly recommend them to other friends and family.


StarStarStarStarStar I have total confidence in Dr. Perry Lopez. He explains things well and completely —    (Patient since Mon Nov 24 00:00:00 MST 2014)

I have total confidence in Dr. Perry Lopez. He explains things well and completely. I'm still a little confused about costs and insurance coverage.


StarStarStarStarStar Dr. Kate Lopez is the best. Front desk, tech and optician were all helpful and knowledgeable.  —    (Patient since Wed Nov 19 00:00:00 MST 2014)

Dr. Kate Lopez is the best. Front desk, tech and optician were all helpful and knowledgeable.


StarStarStarStarStar Another great visit at Progressive Eye —    (Patient since Wed Oct 29 00:00:00 MDT 2014)

The staff at Progressive is always friendly, knowledgeable and efficient. They are willing to explain what is going on yet don't take too much time.


StarStarStarStarStar The 2 girls at the front desk did not even say hello to me when I walked in —    (Patient since Thu Nov 13 00:00:00 MST 2014)

The 2 girls at the front desk did not even say hello to me when I walked in. Seemed like it was a bother for them to check me in. What happened to customer service?????


StarStarStarStarStar Everyone was awesome and very helpful. I felt all my questions and concerns were addressed —    (Patient since Thu Nov 06 00:00:00 MST 2014)

Everyone was awesome and very helpful. I felt all my questions and concerns were addressed. Thank you!


StarStarStarStarStar DR. Bailey was very friendly and easy to talk to, as was the entire staff —    (Patient since Wed Nov 05 00:00:00 MST 2014)

DR. Bailey was very friendly and easy to talk to, as was the entire staff. Always a great experience at Progressive Vision, that's why I've been going there for nearly twenty years!


StarStarStarStarStar It is always a pleasant and and easy appointment at Progressive Eye —    (Patient since Wed Nov 05 00:00:00 MST 2014)

It is always a pleasant and and easy appointment at Progressive Eye. The staff is friendly and helpful. Ryta Lett


StarStarStarStarStar The entire experience was satisfactory (except the door was locked at first for my 8 a.m —    (Patient since Mon Nov 03 00:00:00 MST 2014)

The entire experience was satisfactory (except the door was locked at first for my 8 a.m. appointment!). I was quite impressed with the thoroughness of my exams and the knowledge of the gentleman who sold me my frames.


StarStarStarStarStar Having trouble with "dry eye" and Dr —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

Having trouble with "dry eye" and Dr. Walborn was able to identify that and prescribe the necessary med. He is always very courteous, caring and knowledgeable.


StarStarStarStarStar Extremely knowledgeable and thorough examination.  —    (Patient since Wed Oct 29 00:00:00 MDT 2014)

Extremely knowledgeable and thorough examination.


StarStarStarStarStar My eye exam was thorough and professional —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I considered my eye exam to be thorough, with interesting views of interior blood vessels and retinas of both eyes. It was reassuring that no diabetic edema was detected, cataracts were very small, and visual acuity had not changed.


StarStarStarStarStar Please consider more networks —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

Please consider more networks. Also, time between associate exams and Dr exams was too long, like 15-20 min.


StarStarStarStarStar Very knowledgable and helpful in helping m eunderstand the differences in contacts and costs —    (Patient since Mon Oct 27 00:00:00 MDT 2014)

Very knowledgable and helpful in helping m eunderstand the differences in contacts and costs. easy exams and fast service.


StarStarStarStarStar Doctor Tim was great! I had to wait 15-20 minutes before my scheduled appointment —    (Patient since Mon Oct 20 00:00:00 MDT 2014)

Doctor Tim was great! I had to wait 15-20 minutes before my scheduled appointment. Please be more on time with your appointments.


StarStarStarStarStar The time it took to see David and check out took at least about 20 minutes —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

The time it took to see David and check out took at least about 20 minutes. That was a lot of time spent.


StarStarStarStarNo Star I really like Dr Walborn —    (Patient since Fri Oct 17 00:00:00 MDT 2014)

I really like Dr Walborn. Glasses I will purchase elsewhere in the future as yours are very expensive.


StarStarStarStarNo Star Overall the checkup was great —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

Overall the checkup was great. However, I would appreciate being told whenever a particular service is being done that will cost money. I went in expecting the appointment that would cost $5 with my insurance, but checking out I was told it was over $25 because of the lens fitting. I appreciate that they were willing to remove it since I wouldn't need a valid prescription anytime in the next year, but I'd like to know about costs beforehand.


StarStarStarStarStar Every time I've come in here I've been treated with kindness —    (Patient since Thu Oct 16 00:00:00 MDT 2014)

Every time I've come in here I've been treated with kindness. The staff is incredibly knowledgeable and my doctor, Dr. Wolburn, is incredibly nice and easy-going. Te ladies at the front desk were very helpful and thorough when going over my insurance information with me and when I purchased my contacts at the end. I'm very glad to have found this eye doctor when I moved to Indy and am happy to have made it my primary eye care provider. Keep up the fantastic work everyone!


StarStarStarStarNo Star Eye'm Impressed  —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Had a wonderful experience at Progressive Eye Care and will definitely return. Friendly and knowledgable staff conveyed information at an understandable level. I would definitely recommend this to family and friends.


StarStarStarStarStar Dr Birtwhistle —    (Patient since Wed Oct 15 00:00:00 MDT 2014)

Dr. Birtwhistle is always great, so I'll keep sending people your way!


StarStarStarStarStar Would like to know how the test come out ? —    (Patient since Tue Oct 14 00:00:00 MDT 2014)

Would like to know how the test come out ?


StarStarStarStarStar The first technician that saw me seemed a bit cold to me —    (Patient since Mon Oct 13 00:00:00 MDT 2014)

The first technician that saw me seemed a bit cold to me. I find that unusual based on all of my visits there. Hopefully it was just a "late in the day" thing since my appointment was at 3:30.


StarStarStarStarStar Please improve your electronic system. It was slow at that ti —    (Patient since Thu Oct 09 00:00:00 MDT 2014)

Please improve your electronic system. It was slow at that time.


StarStarStarStarStar I had a really good experience. Dr —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

I had a really good experience. Dr. Bailey took time to explain the treatment she wanted me to use and what she expected to happen, as well as steps to take if it didn't work as we hoped. The staff was friendly and helpful as always.


StarStarStarStarStar I have been to many eye doctors at various locations over the years, and Dr —    (Patient since Tue Oct 28 00:00:00 MDT 2014)

I have been to many eye doctors at various locations over the years, and Dr. Walborn and Progressive Eye Care were by far the best. All of the staff were knowledgeable and courteous and I will definitely recommend Progressive to friends and family!


StarStarStarStarStar I always enjoy my visit with Dr B —    (Patient since Fri Oct 30 00:00:00 MDT 2015)

I always enjoy my visit with Dr B. Staff always professional and the office and frame area are welcoming and clean. Everyone very accommodating.


StarStarStarStarStar I have appreciated the patience Dr —    (Patient since Mon Sep 29 00:00:00 MDT 2014)

I have appreciated the patience Dr. Birtwhistle has displayed with my Keratoconous and fitting the scleral lenses.


StarStarStarStarStar It's always a pleasure to visit Dr. Perry Lopez at Progressive Vision —    (Patient since Mon Sep 29 00:00:00 MDT 2014)

It's always a pleasure to visit Dr. Perry Lopez at Progressive Vision. I really appreciate the educational aspect of each appointment as he shows and explains in detail what he is looking at.


StarStarStarStarStar You guys were great, especially with my 3-year-old daughter.  —    (Patient since Wed Aug 23 00:00:00 MDT 2017)

You guys were great, especially with my 3-year-old daughter.


StarStarStarStarStar Great place - great people - love Dr Bailey! Printer wasn't working though so they were to email... —    (Patient since Tue Jan 10 00:00:00 MST 2017)

Great place - great people - love Dr Bailey! Printer wasn't working though so they were to email me a statement/receipt and haven't received that.


StarStarStarNo StarNo Star The first examiner seemed inexperienced and this has been the case in the past —    (Patient since Mon Dec 07 00:00:00 MST 2015)

The first examiner seemed inexperienced and this has been the case in the past. The optical member also seemed very inexperienced. They were all courteous.Note:you need more than yes or no answers to some of these questions.I will probably return because of our long standing relationship with Dr. Perry but I doubt that I will recommend you.


StarStarStarStarStar Dr Bailey was wonderful!! —    (Patient since Tue Sep 22 00:00:00 MDT 2015)

Dr Bailey was wonderful!!


StarStarStarStarStar I am always having a good day when I leave your office —    (Patient since Thu May 12 00:00:00 MDT 2016)

I am always having a good day when I leave your office. The optical staf are all so nice and pleasant!


StarStarStarStarStar Dr Kate has always been very helpful, honest and sincere —    (Patient since Wed Feb 11 00:00:00 MST 2015)

Dr Kate has always been very helpful, honest and sincere. She listens, explains things thoroughly, and never makes me feel rushed. I appreciate her help through the years and refer others to her often.


StarStarStarStarStar Always the best in eye care —    (Patient since Thu Sep 03 00:00:00 MDT 2015)

I feel very comfortable knowing that my eye care is being taken seriously by my Dr. and the staff. Thank you


StarStarStarStarStar The only thought I had was if the front desk staff scheduled my appointment for next year, but... —    (Patient since Mon Feb 01 00:00:00 MST 2016)

The only thought I had was if the front desk staff scheduled my appointment for next year, but they didn't remind me to do so. Now I have to remember to call and make one.


Reply

We do not currently pre-appoint for the next year. We do however send out postcards, emails, and texts approximately a month prior to your next due date! :)

StarStarStarStarNo Star Happy you finally hired a young man to do the testing. —    (Patient since Tue Sep 15 00:00:00 MDT 2015)

Happy you finally hired a young man to do the testing.


StarStarStarStarStar I am extremely impressed with Dr Birtwhistle,he is pleasant and very knowledgeable, and gives a... —    (Patient since Thu Jul 16 00:00:00 MDT 2015)

I am extremely impressed with Dr Birtwhistle,he is pleasant and very knowledgeable, and gives a very thorough exam. I already have family members I have recommended to him, and they were very pleased with him also. I will continue to refer to Dr Birtwhistle


StarStarStarStarStar Love Progressive! —    (Patient since Tue Dec 29 00:00:00 MST 2015)

Thanks! I've been seeing Dr. Walborn for several years and he's always been very professional and kind. He now sees my three year old son and is equally wonderful with children. Thanks for the great care!


StarStarStarStarStar I'm not sure my insurance will cover my visit. We'll see. Bummer! —    (Patient since Wed Sep 16 00:00:00 MDT 2015)

I'm not sure my insurance will cover my visit. We'll see. Bummer!


StarStarStarStarStar Personable staff. Answers all questions so that lay people understand —    (Patient since Thu Sep 10 00:00:00 MDT 2015)

Personable staff. Answers all questions so that lay people understand. Explain procedures clearly and offer baselines for comparisons.


StarStarStarStarStar I appreciate the fact that I am able to get in the same day if I have a problem. —    (Patient since Tue Nov 25 00:00:00 MST 2014)

I appreciate the fact that I am able to get in the same day if I have a problem.


StarStarStarStarStar I scheduled my appointment online and it was pretty easy —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

I scheduled my appointment online and it was pretty easy. I do wish that there was still the option to select the doctor I want to see and their list of available dates/times, rather than just give my availability and be contacted with a time. It kind of makes it hard if I am not available when they schedule me. But otherwise, no problems. I had a great experience with everyone I encountered.


StarStarNo StarNo StarNo Star At present, until I receive my new glasses I don't know how to respond to the last 3 questions — 

At present, until I receive my new glasses I don't know how to respond to the last 3 questions. Feel free to send this survey to me in another couple weeks. I would be happy to update it.


StarStarStarStarStar as always the service has been great —    (Patient since Mon Oct 12 00:00:00 MDT 2015)

as always the service has been great


StarStarStarStarStar Eye opening visit! — 

The referral system worked well for us, in this case. The news that we had from our visit was absolutely fantastic!


StarStarStarStarStar Overall the staff was courteous and friendly — 

Overall the staff was courteous and friendly. My insurance and options for frames and lenses could have been explained a little more in detail.


StarStarStarStarStar Helped take care of my eye issue —    (Patient since Fri Apr 10 00:00:00 MDT 2015)

I had to get my eye checked as I had a corneal abrasion. It is very painful and I was able to get into see Dr. Birtwhistle pretty quickly. He also advised if my eye should flair up during the day or weekend to give him a call and he would get me taken care of. It is a relief to know I can get the help I need when I need it. I appreciate the staff and Dr's are always willing to help out whenever they can.


StarStarStarStarStar Even though you had no money on the table, your professionalism was extraordinary. Thanks Dan —    (Patient since Thu Nov 17 00:00:00 MST 2016)

Even though you had no money on the table, your professionalism was extraordinary. Thanks Dan


StarStarStarStarStar Exceeded my expectation —    (Patient since Mon Feb 02 00:00:00 MST 2015)

After my Dr appointment I stopped by the optician desk. I had some cheap sun glasses that needed a new screw. The optical staff looked at them and fixed them for free. Exceeded my expectations! Thanks.


Reply

It was our pleasure, Thank you!

StarStarStarStarStar I am happy with the visit. I appreciate being seen quickly when I had an emergency.  —    (Patient since Tue Jul 28 00:00:00 MDT 2015)

I am happy with the visit. I appreciate being seen quickly when I had an emergency.


StarStarStarStarStar More flexibility with seeing doctors. Took 3 weeks to get an appointment. —    (Patient since Fri Nov 15 00:00:00 MST 2013)

More flexibility with seeing doctors. Took 3 weeks to get an appointment.


Reply

We do understand that is can be somewhat difficult to get on to the Lopez schedules. We are working on sending reminders to their patients several months in advance of their due date. Hopefully, this extra step will help. We do have three other outstanding doctors which we are generally able to schedule within days.

StarStarStarStarStar Everyone was great —    (Patient since Thu Aug 20 00:00:00 MDT 2015)

Everyone was great. Did not rush during the exams and answered my questions in a professional manner.


StarStarNo StarNo StarNo Star Although the staff was friend;y and the exam was thorough I have been extremely unsatisfied with a... —    (Patient since Thu Jul 10 00:00:00 MDT 2014)

Although the staff was friend;y and the exam was thorough I have been extremely unsatisfied with a couple of things. First, it took over 2 weeks to get the first of 2 frames that I ordered. When I received them the prescription was incorrect! I have been getting glasses my whole life and that has never happened. It is important to check and recheck before the lenses aren sent to be made. That was very disappointing. When I told the technician that I could not see out of the lens she told me to sleep on it because my eyes needed to "reboot"...okay that makes no sense at all. After having to go back in to get rechecked and the error was noticed I still have yet to receive either of my news glasses. Overall I am guessing it is going to take over month to get what I paid over $650.00 for. In this day and age I am not sure how anything takes that long to get. Overall the entire experience has left much to be desired. The staff is nice but slow. Thumbs down


Reply

We are truly apologetic for your situation. It is important to understand that eye exams have two different parts. We do have the technology to auto read prescriptions. This information is taken into the exam room and dialed into our refractive machine. This is the part when the doctor is checking to make sure the the auto readings are in line with the patient's preference. Sometimes, due to the subjective nature of the testing, the results will not match up completely and occasionally, we will have to re-adjust a prescription to suit the patient's needs and preferences. The process of making lenses does take on average about seven to ten business days. If a prescription isn't working for a patient and the lenses need to be re-made, unfortunately, we have to start the lens making process all over again. We have recently installed a lens lab in at our 82nd Street location. Once training has been completed and we are more familiar with the technology, we will be able to decrease the time that a patient will wait for their lenses to be made. We hope the improvements that we are making will help to avoid some of the longer waiting times for lenses. We strive for 100% satisfaction with our products and therefore do honor a re-make policy within the first 90 days of purchase.

StarStarStarStarStar Fabulous all around experience. We love progressive eye care! —    (Patient since Thu Jul 17 00:00:00 MDT 2014)

Fabulous all around experience. We love progressive eye care!


StarStarStarStarStar No complaints, quality treatment, affordable, comforting atmosphere. —    (Patient since Thu Jul 16 00:00:00 MDT 2015)

No complaints, quality treatment, affordable, comforting atmosphere.


StarStarStarStarStar Dr Walborn  —    (Patient since Mon Jul 06 00:00:00 MDT 2015)

Is always professional and courteous. I will continue as a patient and to recommend him to family and friends .


StarStarStarStarStar Everything was great except that when I picked up my new glasses, they didn't really try and fit... —    (Patient since Wed Aug 26 00:00:00 MDT 2015)

Everything was great except that when I picked up my new glasses, they didn't really try and fit them on me properly. I was just kind of handed the glasses, tried them on, and sent off. I ended up having to come back the next day, and the (different) optician took one look and noted that the glasses clearly needed adjustment. She did a good job getting them properly fitted and I am pleased with the results. I will be back, but I think they should make it a point to really check out the fit of the glasses when picking them up versus just kind of handing them off, as it would have saved me the trip back to the store.


StarStarStarStarStar yearly eye exam —    (Patient since Mon Aug 24 00:00:00 MDT 2015)

friendly and efficient staff


StarStarStarStarStar I have always received excellent care & customer service. —    (Patient since Fri Jun 26 00:00:00 MDT 2015)

I have always received excellent care & customer service.


StarStarStarStarStar Great as usual —    (Patient since Thu Jun 19 00:00:00 MDT 2014)

We continue to be well pleased with Progressive.


StarStarStarStarStar You guys are doing great! —    (Patient since Mon Dec 22 00:00:00 MST 2014)

You guys are doing great!


StarStarStarStarStar I was having some eye pain and I got right in to have it checked out —    (Patient since Wed Oct 08 00:00:00 MDT 2014)

I was having some eye pain and I got right in to have it checked out. My doctor took time to listen to me and then thoroughly checked my eye and explained the findings and treatment plan. I really appreciated feeling like my concerns and questions mattered.


StarStarStarStarStar The doctor gave me a couple options to the issues I was having. I like that type of approach. — 

The doctor gave me a couple options to the issues I was having. I like that type of approach.


StarStarStarStarStar Best doctor and staff going. Love coming in to your office —    (Patient since Mon Dec 28 00:00:00 MST 2015)

Best doctor and staff going. Love coming in to your office. Have referred you to many friends and family members.