Rocky Gorge Animal Hospital

Nothing warms a heart like a cold nose.

StarStarStarStarNo Star 1099 Reviews

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Practice Information

Address:

7515 Brooklyn Bridge RD
Laurel, MD 20707

Phone:

301-776-7744

Fax:

301-575-5728

Email:

Web:

www.rockygorgevet.com

Hours:

M-F 8 am-9 pm Sat 8-4 pm by Appointment

Specialties:

Veterinary preventative care, surgery, dentistry, pet resort including boarding, doggie day care, and grooming.

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Reviews

StarStarStarStarStar becca — Becca K.

Everything was great!! I felt like my pet was in the best care and the fact rocky gorge was 10 minutes from home made me feel better at ease.

May 13, 2014



StarStarStarStarNo Star We were taken back to exam room promptly at appointment time, but then waited at least 20 minutes... — Silver P.

We were taken back to exam room promptly at appointment time, but then waited at least 20 minutes for doctor to come in and begin exam.

Apr 24, 2014



StarStarStarStarStar Everything went very smoothly. Thank you. — PJ M.

Everything went very smoothly. Thank you.

Apr 21, 2014



StarStarStarStarStar I am so glad you have emergency vists — Hector E.

I am so glad you have emergency options. I knew my cat was suffering from a sudden onset of a urinary infection and he was able to get relief right away rather than wait until the next day. I could see a difference in him the next morning. Great job Dr. Stemley!

Apr 21, 2014



StarStarStarStarStar The doctor and staff were great during my dogs recent surgery. Very professional and caring.  — Chase P.

The doctor and staff were great during my dogs recent surgery. Very professional and caring.

Apr 20, 2014



StarStarStarStarStar I brought my dog in to be put down — Kathrin B.

I brought my dog in to be put down. The vet tech (I cannot recall her name) was wonderful and very, very, VERY kind. I was not rushed. Thank you for that.

Apr 20, 2014



StarStarStarStarStar Bonangles was an emergency walk in.. — Bojangles M.

Bonangles was an emergency walk in...I was told on the phone when I asked that it would be about a half hour wait... We arrived at 8:45am did not see Dr wolchinski till 10am! I might have waited till later in the day if I knew it would take that long because I had just worked a12 hr night shift!

Apr 19, 2014



StarStarStarStarStar There is always a problem with logging on to the webcam. — Phoebe B.

There is always a problem with logging on to the webcam.

Apr 19, 2014



StarStarStarStarNo Star We never had to wait so long to drop off or pick up for a surgical or dental procedure — Blackie Finnegan T.

We never had to wait so long to drop off or pick up for a surgical or dental procedure. On this visit, we had a long wait for both (dropping off over 45 minutes, picking up 30 minutes). It seemed even more odd because there weren't a ton people waiting either time. We love RGAH and have been loyal RGAH patients for well over a decade. Your recent changes have been met with great excitement, but it seems there is still a bit of ironing out to do when it came to our last visit.

Apr 19, 2014



StarStarStarStarStar We saw Barbara Kandel and I was very satisfied with her treatment of Jamie. — Jamie T.

We saw Barbara Kandel and I was very satisfied with her treatment of Jamie.

Apr 19, 2014



StarStarStarStarStar Great Service but slow check out. — Jack B.

had to wait 25 minutes to check out. There was no one ahead of us. As there were several people standing around, perhaps more people could be trained in the checkout procedure. Once it was started, it went very quickly and efficiently!

Apr 16, 2014



StarStarStarStarStar Keep up the great work! — Seamus C.

I use Rocky Gorge for all the routine things one must do when they own a pet. But where they really shine is when you have a pet in distress and you're out of your mind with concern. For example a C-section or as in my latest visit the sad but necessary neutering of my #1 stud dog Seamus who presented with an enlarged testicle. I took him to see Dr. Morris & even though it wasn't what I wanted to hear I always trust her to do whatever is in the pet's best interest. You really can't get better care.

Apr 15, 2014



StarStarStarStarStar Even though my senior dog Seamus who is my foundation stud & has fathered many Champion Norwich... — Seamus C.

Even though my senior dog Seamus who is my foundation stud & has fathered many Champion Norwich puppies had to be neutered, I feel that he got exceptional care from Dr. Sallie Morris and her surgical tech Amber. I trust their advice and appreciate their candor. I wish that I could find a primary care doctor that could do the same for me!

Apr 15, 2014



StarStarStarStarStar Amazing as always! Speedy, friendly, and informative.  — Rook B.

Amazing as always! Speedy, friendly, and informative.

Apr 14, 2014



StarStarStarStarStar the cat looks and feels good. had a problem getting a groomer after sedation. — Calil M.

the cat looks and feels good. had a problem getting a groomer after sedation.

Apr 12, 2014



StarNo StarNo StarNo StarNo Star First, we were a walk in yesterday — Ozzy M.

First, we were a walk in yesterday. I made a 2:40 appointment, but we came in early as the receptionist practically insisted with the symptoms I described we needed to bring our cat earlier. We arrived by 10:15 as a walk in due to that insistence. We left at 1:30. We sat and waited for nearly 3 hours and in the end only really got seen an hour earlier than if we just kept the appointment. If you really cannot fit in walk ins, don't encourage them to come. It was a complete waste of my time, at a time where I was very busy at the office. This literally prevented me from finishing work that was worth $8000-10000 to me if done yesterday because it took so long. We are honestly not sure if we are coming back again after this experience.

Apr 12, 2014



StarStarStarStarStar I came in with a very sick feral that needed to be euthanized — Carol N.

I came in with a very sick feral that needed to be euthanized. The cat had never been there and I fully expected to pay for the euthanasia. The cat and I were treated with the utmost respect and I was not charged at all. I'd like to thank RGAH and the personnel who assisted my cat & I.

Apr 10, 2014



StarStarStarStarStar The wait was not an issue. We called late in the day and got an appt — Momma Cat B.

The wait was not an issue. We called late in the day and got an appt. I understand they were working on an emergency. I would want the same treatment.

Apr 9, 2014



StarStarStarStarStar Our Visit was, as always, wonderful. Special THANKS to Dr — Savanah G.

Our Visit was, as always, wonderful. Special THANKS to Dr. Morris and the surgery team which took such good care of my babies. Thanks For All You Do!!

Apr 8, 2014



StarStarStarStarStar  — Sofia A.

Everyone at Rocky Gorge is great!!

Apr 7, 2014



StarStarStarStarStar Love, love, love RGAH and all the doctors and staff.Thanks! — Rosie K.

Love, love, love RGAH and all the doctors and staff. Thanks!

Apr 7, 2014



StarStarStarStarStar I love RG! I love sharing my experiences with RG with friends — Tinker Y.

I love RG! I love sharing my experiences with RG with friends. I have always felt care, compassion here, and I have had my share of sadness too, when I have had to say goodbye to a furry family member and the doctors and staff have consistently been empathetic! Thank u too for your fair pricing, as an animal lover on a budget it really helps! Blessings

Apr 6, 2014



StarStarStarStarStar I have been coming to Rocky Gorge since1968.you all are the best! — Suzy Q S.

I have been coming to Rocky Gorge since1968.you all are the best!

Apr 6, 2014



StarStarStarStarStar Love the "newish" system of paying for your pets visit in the exam room — Oppenheimer G.

Love the "newish" system of paying for your pets visit in the exam room. So much faster and more efficient. Staff is always very friendly, Kevin's great!, We love Dr. Weiler...her knowledge, professionalism and her fun and friendly personality. Kendall in the pharmacy is fast, efficient, friendly with a great personality.

Apr 2, 2014



StarStarStarStarStar Staff is very friendly, always takes time to say hello — Einstein G.

Staff is very friendly, always takes time to say hello. Kevin is always teriffic and remembers my dogs and me, takes the time to say hello. We love Dr. Weiler and her very friendly, fun and upbeat personality. She is wonderful and very knowledgeable with my dogs and great with my concerns as their "Crazy Mom".

Apr 2, 2014



StarStarStarStarStar I love RGAH and have been coming here for 40 years. I've always had good experiences — Fiona S.

I love RGAH and have been coming here for 40 years. I've always had good experiences. We are delighted to have 24 hour service

Apr 1, 2014



StarStarStarStarStar This was the first time I used Rocky Gorge for ER services — Chloe G.

This was the first time I used Rocky Gorge for ER services. I am always impressed with RGAH's service,and I found the ER costs were reasonable. Thank you so much for caring for my pet during an emergency.

Mar 31, 2014



StarStarStarStarStar I always have a great experience when I visit Rocky Gorge — Maya H.

I always have a great experience when I visit Rocky Gorge. I called because my dog was having a rather dramatic looking (but thankfully not exceedingly dangerous) sudden eye issue. I called and was told I could come in immediately. Upon arriving my dog was immediately greeted by name (even though we only come maybe twice a year) and we were checked in and in the room within five minutes despite arriving after hours. The vet and vet techs were all extremely nice and patient with my frightened dog. They spent a long time explaining to me exactly what tests they were doing, why they were necessary and how much they expected them to cost. While it is never a good experience to have to have an emergency visit, and the costs are unfortunately high, I was very very happy with my visit and left with the confidence that my dog had been thoroughly checked out and well taken care of.

Mar 30, 2014



StarStarStarStarStar Thank you  — Stoli M.

Dr. Applebaum and her assistant took great care of our girls Bailey and Stoli giving them a clean bill of health for the year. Her assistant was very good and gentle with both of the girls even though they hid in the corner of the room. My husband and I think that your team does an excellent job and we hope that you continue the great work. Thanks again, The Minnighs Bailey, Stoli Josh and Erin

Mar 29, 2014



StarStarStarStarStar Incident not reported  — Max R.

Maxx had alittle cut on his leg! Grooming and know one that checked me out said anything about it I noticed it when I got on the car. When I picked him up someone should have mentioned it . This is the part I don't understand about the service why wasn't I informed of the accident if it was to get infected I would have to pay office visit and for medication'. I have been a customer here to long and spent thousand of dollars here for my pets for things like this to go on. I like Rocky gorge but the service is not going well for me

Mar 29, 2014



StarStarStarStarNo Star post procedure waiting time — Cinders S.

Dr. Wolchinskky and Dr. Farnan are wonderful. The Pharmacy personnel are wonderful. I highly recommend Rocky Gorge. I would have given a 5 star rating, but the front desk did not correctly register that I had arrived so it was a long wait to pick up my pet.

Mar 28, 2014



StarStarStarStarStar Improve staff and client communications — Shari F.

The vet told me that someone would be in to discusse payment options with me. I believe said there was 3 options. No one ever came to talk to me about it. When I asked at the front desk I was told I could apply for a credit card. The staff was sweet and caring. When I was making final arrangements. I was told of 3 possible euthanasia options but never there cost. I was terrified I would not have enough money to even end Oliver's suffering

Mar 27, 2014



StarStarStarStarStar Great vets! — Holly W.

The Rocky Gorge Veterinarian‎ physicians are excellent! Thank you for providing a quality, caring vet service to our community with very reasonable pricing.

Mar 26, 2014



StarStarStarStarStar Check out was too long. The staff member was unorganized and unprepared — Holly W.

Check out was too long. The staff member was unorganized and unprepared. When I dropped Holly off at 8am for her procedure I asked to have her cat food purchase ready to pick up the same time I pick Holly up. It was not ready and the staff member kept forgetting to get it. Finally when I got the hypoallergenic food and paid the bill, the staff member forgot to get my cat. She went back to get Holly and had to come back for the carrier. Staff training is much needed. It took me about 25 minutes to check out. I was very frustrated by the time I left. With that said, I have usually had a very good experience at Rocky Gorge and this incident is just that, an incident and irritating experience. However, please instruct your staff members to concentrate on planning, giving great customer service and less time chatting with other staff members when helping a customer. This staff member was too busy being friendly with other staffers to care about getting me out in a timely manner.

Mar 26, 2014



StarStarStarStarStar Dr — Oliver C.

Dr. lane was Great! She explained what could have caused our cat's symptoms, and prescribed a medication. We did not feel nickel and dimed like at other vet's offices! She understood the unique circumstances of indoor cats.

Mar 26, 2014



StarStarStarStarStar DR SALLY MORRIS  — Joey H.

Worth the wait. Love her honesty.

Mar 26, 2014



StarStarStarStarStar DR SALLY MORRIS  — Joey H.

Worth the wait. Love her honest.

Mar 26, 2014



StarStarStarStarStar Visit was excellent. My dog had an emergency, and they worked me in with Dr — Dixie Mae K.

Visit was excellent. My dog had an emergency, and they worked me in with Dr. Pasekoff, who had seen the dog several times before. Dr. Pasekoff did all I would expect and I left confident that my dog had received excellent care.

Mar 25, 2014



StarStarStarStarStar Everything was good. I was in and out in no time. The technician took good care of my Candi. — Candi M.

Everything was good. I was in and out in no time. The technician took good care of my Candi.

Mar 25, 2014





StarStarStarStarStar I always receive excellent care for my pets at Rocky Gorge. I also refer others to you — Franklin S.

I always receive excellent care for my pets at Rocky Gorge. I also refer others to you. It is great to know there is 24 hour emergency service.

Mar 24, 2014



StarStarStarStarStar Everything was great. No changes needed. — Bella D.

Everything was great. No changes needed.

Mar 23, 2014



StarStarStarStarStar Please see my response for Luke. Dr Stemley and the technicians were awesome... — Bo A.

Please see my response for Luke. Dr Stemley and the technicians were awesome...

Mar 23, 2014



StarStarStarStarStar I bought Bo and Luke in on a Emergency visit. So I did not mind the wait. Excellent service — Luke A.

I bought Bo and Luke in on a Emergency visit. So I did not mind the wait. Excellent service. Dr Stemley was great and so caring.

Mar 23, 2014



StarStarStarNo StarNo Star Long waits at the Vet — Gracie H.

I've noticed that the last few visits at Rocky Gorge I've endured fairly long wait times.

Mar 21, 2014



StarStarStarStarStar 5 stats — Skippy J.

We always get excellent care each time we come to Rocky Gorge.

Mar 21, 2014



StarStarStarStarStar Dr. Morris  — Sage H.

Dr. Morris is truly a gift to your establishment and my home

Mar 20, 2014



StarStarStarStarStar I am happy with the way things are. — Spice M.

I am happy with the way things are.

Mar 20, 2014



StarStarStarStarStar This was an emergency and traumatic in that it involved the euthanasia of our cat Luana — Eric N.

This was an emergency and traumatic in that it involved the euthanasia of our cat Luana. Everyone was very attentive, knowledgeable, and kind. Dr. Bricker was the night doctor who objectively presented the situation and our choices. The other doctors and staff the next day were very good. I know Dr. Weiler was involved though we did not talk to her. Dr. Pasekoff helped us the following day with our final visit. I appreciate her objectivity and frankness as well. Thank you all.

Mar 20, 2014



StarStarStarStarStar Chiro visit with Dr Morris — Sarah B Collie D.

Sallie keeps my dog in top condition. She really takes an interest in her patients.

Mar 20, 2014



StarStarStarStarStar Dental and surgery — Bandit T.

Love rocky gorge and the staff that go above and beyond the customers expectations. They do everything to work with you and make sure you and your pet are taken care of.

Mar 19, 2014



StarStarStarStarStar Great place for your pets! — Paris B.

Rocky Gorge--the animal hospital and the resort--is a wonderful place for your furry family member!

Mar 18, 2014



StarStarStarStarStar I am very pleased with the services and treatment my dogs receive at Rocky Gorge — Gigi B.

I am very pleased with the services and treatment my dogs receive at Rocky Gorge. I have been to other vets with my two yorkies, and my schnauzers in the past. Rocky Gorge is more professional and efficient than some human medical offices that I have been to. Rocky Gorge is definitely a cut above the rest! The only issue that I have is that it is very hard to get through on the phone without having a fairly long wait. Someone always answers on the first few rings but I can't remember a time when I wasn't put on hold for several minutes. In comparison to the great service, this is a minor issue.

Mar 18, 2014



StarStarStarStarStar Bailey does not have access to a computer so I am taking the survey for her — Bailey W.

Bailey does not have access to a computer so I am taking the survey for her. she did want me to tell you she loves Dr. Ray and everyone that works at Rocky Gorge and looks forward to seeing you at her next visit.

Mar 18, 2014



StarStarStarStarStar I need a list of charges for this — Brody B.

I need a list of charges for this. I'm not happy for the long wait that my pet had to be in a cage before his teeth cleaning. He had been there since 7:45AM and the cleaning was not done until 4 pm. I'm not happy about that.

Mar 17, 2014



StarStarStarStarStar I did not have to wait this time because it was an emergency — Phoenix M.

I did not have to wait this time because it was an emergency. Typically the wait is very long and the only negative I have to say. The Doctors, care and staff are excellent

Mar 14, 2014



StarStarStarStarStar Everything was great, the staff was friendly and professional — Echo K.

Everything was great, the staff was friendly and professional. Wish my dog acted friendlier to the tech... we'll work on that for next time.

Mar 12, 2014



StarStarStarStarStar The Tech did not allow me to come back with Duke. I'm always in the room when it comes to my dogs — Duke H.

The Tech did not allow me to come back with Duke. I'm always in the room when it comes to my dogs. I find it very important to know where the shots were given so that I can remember to be gentle in that area. I also had to call back to Rocky Gorge at approximately 5 pm due to Duke having severe chills. I spoke to Kevin when I called.

Mar 12, 2014



StarNo StarNo StarNo StarNo Star I have no complaints. The staff was professional in every sense. — Taz T.

I have no complaints. The staff was professional in every sense.

Mar 11, 2014



StarStarStarStarStar If Jabez could speak — Jabez B.

Jabez:"I do not like renal/low sodium diets or prescription diets. Food was undesirable, not tasty enough for me. I like wet can: beef, chicken, friskies. something i can sink my teeth into. No pureed or Patte foods. I also prefer lots of catnip and snacks."

Mar 10, 2014



StarStarStarNo StarNo Star Friendly staff — FiFi K.

Staff was great. Just wish I didn't have the hour wait

Mar 7, 2014



StarStarStarStarStar Your team was very understanding about Fella being late because I couldn't catch him to bring him... — Fella M.

Your team was very understanding about Fella being late because I couldn't catch him to bring him in. Thank you!

Mar 7, 2014



StarStarStarStarStar We have always had excellent treatment from your staff at Dusty's visit — Dusty L.

We have always had excellent treatment from your staff at Dusty's visit. I would like to know more about your grooming facilities. Dusty is fearful when he is groomed and often reacts in a forceful manner. Would you have staff members who are experienced in this type of behavior who could work with him?

Feb 28, 2014



StarStarStarStarStar No complaints everything was good. Dr. Morris took good care of our little Ginger — Ginger M.

No complaints everything was good. Dr. Morris took good care of our little Ginger. We are happy with Rocky Gorge.

Feb 28, 2014



StarStarStarStarStar I arrived at 8:15 for an 8:25am appt — Bitz B.

I arrived at 8:15 for an 8:25am appt. Thought I could just drop my pet off for his dental cleaning but had to wait for the intake which took longer than my schedule allowed. I missed another appt I had. I do believe I was told it would take 30 mins but it just didn't register til I got there and had to wait. Unsure why it takes so long and why there is a wait. It would be great if this can be done in advance so when we check in we can let them know when the pet last ate and then drop off. Questions they asked certainly could have been done online or over the phone. Not your fault but it threw my whole day off.

Feb 28, 2014



StarStarStarStarStar Better scheduling of planned surgeries. — Bam Bam M.

Better scheduling of planned surgeries.

Feb 27, 2014



StarStarStarStarStar Thank you! — Gimli G.

We had a wonderful experience.

Feb 27, 2014



StarStarStarStarStar Enjoyed our visit. Tech explained everything as treatment was being performed. — Taco D.

Enjoyed our visit. Tech explained everything as treatment was being performed.

Feb 27, 2014



StarStarStarStarStar Castle did not seem the least perturbed by his visit which included surgery and 2 overnight stays... — Castle P.

Castle did not seem the least perturbed by his visit which included surgery and 2 overnight stays because of weather. He had a very good experience. I really appreciated the antibiotic injection as well as the prepared doses for the follow up.

Feb 27, 2014



StarStarStarStarStar No changes necessary — Pepper M.

No changes necessary. Great service, I am overall just happy can couldn't be more pleased with Rocky Gorge Animal Hospital :-)

Feb 27, 2014



StarStarStarStarStar This is a wonderful place. — Tiger Lilly G.

This is a wonderful place.

Feb 27, 2014



StarStarStarStarStar When I came to pick Sammy up after his teeth cleaning surgery I was told there were two in front... — Sammy B.

When I came to pick Sammy up after his teeth cleaning surgery I was told there were two in front of me so it would be a brief wait. One hour later I was taken back to pay my bill and get Sammy to take home. I tried to call before coming and held for 15 min. with no human contact. Perhaps you should assign a pick-up time. I left work early in hopes of having Sammy released and home as early as possible. We have been coming to Rocky Gorge since the first Dr. Morley was there (I was a little girl at the time) and love and recommend it to others. Just a suggestion for improved customer service. Thanks.

Feb 27, 2014



StarStarStarStarStar Great place — Lucky G.

This is a great place. We have been going here since we moved here and love it.

Feb 27, 2014



StarStarStarStarStar rocky gorge animal hospital the best.. — Bailey S.

great customer service.. outstanding people for pets...

Feb 27, 2014



StarStarStarStarStar Many Thanks — Halli S.

Your facility was very impressive and Hallie was provided an environment which minimized the experience associated with being spayed. We are extremely pleased with the care provided. Many thanks to the staff and doctors who serviced Hallies needs.

Feb 19, 2014



StarStarStarStarStar Excellent  — Sadie S.

Dr Morris is the best surgeon. I would not take my dog anywhere else.

Feb 18, 2014



StarStarStarStarStar Awesome! — Schroder S.

Well, Schroeder got caught up in the snow storm, well, his surgery did. Schroeder was safe from the storm at RG. But he stayed there and was neutered by Dr. Bricker at night so all is well. He seems fine. RG always does it's best to accommodate customers even in the event of a snow storm. ;o)

Feb 14, 2014



StarStarStarStarStar I came there on an emergency visit at 11:00 at night and I was seen right away — Pierre R.

I came there on an emergency visit at 11:00 at night and I was seen right away. The staff was courteous and informative and I would return and refer others.

Feb 12, 2014



StarStarStarStarStar Everything went great. Missy is doing ok after her surgery.  — Missy S.

Everything went great. Missy is doing ok after her surgery.

Feb 12, 2014



StarStarStarStarStar THIS WAS AN EMERGENCY VISIT. — Lucky A.

THIS WAS AN EMERGENCY VISIT.

Feb 3, 2014



Thanks for keeping us posted on her status during her visit.  — Reka T.

Thanks for keeping us posted on her status during her visit.

Jan 26, 2014



StarStarStarNo StarNo Star I was told to drop Roxy off between 7:15 and 7:30 — Roxy T.

I was told to drop Roxy off between 7:15 and 7:30. I got there at 7:25 and had to wait over 30 minutes before someone came and got her. I would have rather jut arrived at a later time. Thanks-

Jan 19, 2014



StarStarStarStarStar Ivan got excellent treatment by the staff. Dr. Farnam was so skilled and professional — Ivan B.

Ivan got excellent treatment by the staff. Dr. Farnam was so skilled and professional. From the moment we picked up Ivan he was himself. He's been so comfortable, playful, and you would never know he was post-op. I also feel your prices were extremely reasonable. Your facilities are also clean and nice. I love the checkout system! The staff was pleasant, polite, and professional to deal with. Thank you all again.

Jan 18, 2014



StarStarStarStarNo Star Of all the animal hospitals I have visited, RGAH is the best — Angel T.

Of all the animal hospitals I have visited, RGAH is the best. The staff genuinely cares about my pet and it seems like they have your financial situation in mind. They don't nickel and dime you like other hospitals do or overcharge you for unnecessary services. However, the only disappointment was that I had to wait 2.5 hours past my appointment time so considering you're getting off work, had to rush to make dinner so you make it to your appointment on time, don't get to eat dinner as a result, wait forever for your appointment, and by the time you're done with your appointment and get home, it's time to go to sleep so you can go back to work the next day. Not only that, but my pet has a set Rx and dinner time and the wait time made my pet miss her medication and feeding time. It was nice of the staff the give my puppy food without adding it to my bill but time is very valuable. Nobody likes their time being wasted. Overall, I love RGAH, but they need to work on time management.

Jan 18, 2014



StarStarStarStarNo Star Great facility, caring staff — Gypsy O.

Fortunately, my dog is rarely sick, but he started limping in one paw. It took a bit to schedule a checkup because they had to knock him out. Like me, he has arthritis. I had to dig a bit, and ask to speak to the doctor/see the X-rays before I left with my dog. It is still a very good place to bring a pet, and very easy to pay and obtain meds.

Nov 29, 2013



StarStarStarStarStar very impressed with doc Lane and the staff — Briggs L.

very impressed with doc Lane and the staff

Nov 28, 2013



StarStarStarStarStar Love Rocky Gorge! — Gabby C.

Caring & knowledgeable vets and staff. I've been going there for over 25 years and will continue to do so.

Nov 20, 2013



StarStarStarStarStar This was the few places I was able to get in contact with over the weekend to assist with our... — Binx D.

This was the few places I was able to get in contact with over the weekend to assist with our issue(s) when we took in a stray kitty from the neighborhood, who had been outside alone. The staff over the phone was very helpful, as was the staff when we arrived all the way through the actual exam. We had a great experience and have since returned with our other pet. We were equally pleased with that experience, perhaps even more so. I hope the good relationship continues. Thank you, Rocky Gorge!

Nov 14, 2013



StarStarStarStarStar Everything went great! We just had a little wait for the vet but it was no big deal — Frankie S.

Everything went great! We just had a little wait for the vet but it was no big deal. We took pictures for the website while we waited!

Nov 13, 2013



StarStarStarStarStar Dr Morris is the greatest, — Skeeter F.

Dr Morris is the greatest,

Nov 9, 2013



StarStarStarStarNo Star Margo and Dr. Rine — Margo R.

good. condition is unknown.

Nov 6, 2013



StarStarStarStarNo Star When we arrived, we were informed that the doctor was running 20-30 minutes late — Oliver S.

When we arrived, we were informed that the doctor was running 20-30 minutes late. Although I recognize sometimes running late in unavoidable, and I appreciate the doctor taking the necessary time to deal with all of her pet-patients and answer all human-companion questions, there should be a text or phone call sent out to patients when the doctor is running more than 15 minutes late. We only live 5 minutes away, and running out the door after a long and busy day to make it to our appointments on time to be greeted with "the doctor is running 30 minutes late" is frustrating. Just as a patient is expected to call if running significantly late, I believe a doctor's office can also relay that information.

Nov 6, 2013



StarStarStarStarStar Services was amazing!! And the care to Aries was great — Aries H.

Services was amazing!! And the care to Aries was great. Thank you and I will bring Aries to Rocky Gorge without hesitation!

Nov 5, 2013



StarStarStarStarStar always appreciate the fact that you are a 24/7 facility, that is one of the many reasons i brought... — Jules M.

always appreciate the fact that you are a 24/7 facility, that is one of the many reasons i brought my two Peke's to your practice. staff is excellent!

Nov 1, 2013



StarStarStarStarNo Star I would refer others to Rocky Gorge, especially for exotic animals, as there are too few vets in... — Moose R.

I would refer others to Rocky Gorge, especially for exotic animals, as there are too few vets in our area who are trained in this sub-specialty. The only thing that I would warn people about is the long waits, which I experienced two of the four times I was there with my pet. I talked at length to a couple of ladies in the waiting room, and they said that the long wait is typical.

Oct 27, 2013



StarStarStarStarStar I waited because there was an emergency. It was not a problem — Autumn K.

I waited because there was an emergency. It was not a problem

Oct 15, 2013



StarStarStarStarStar I brought my dog in during the emergency room hours, so the wait was not long — Mattie C.

I brought my dog in during the emergency room hours, so the wait was not long. There was a change in shift happening when I arrived so that contributed to a wait. However, I am grateful for the the ER services being provided. Dr. Sharon Stemley-Agnello was great.

Oct 15, 2013



StarNo StarNo StarNo StarNo Star Dr. Sharma is atrocious! This is the worst experience I have ever had in my life. Dr — Stephanie H.

Dr. Sharma is atrocious! This is the worst experience I have ever had in my life. Dr. Sharma is argumentative and non caring! I would not even senrecommendd my dead dog to you. I would not recommend this vet to anyone..

Oct 14, 2013



StarStarStarStarStar Superb! — Zoey W.

The staff at the hospital is always very helpful. We received clear and concise instructions for Zoey's aftercare and had ample time to ask questions. Thank you!

Oct 14, 2013



StarStarStarStarStar No change. Excellent care and service — Sassy W.

No change. Excellent care and service

Oct 12, 2013



StarStarStarStarStar Dr. Pasekoff is wonderful — Emma K.

Dr. Pasekoff is wonderful. She takes the time to explain options and help us make good decisions about care for our dogs.

Oct 10, 2013



StarStarStarStarStar This is our first dog so everyone has been really helpful in answering all our questions — Gizmo G.

This is our first dog so everyone has been really helpful in answering all our questions. Several of our neighbors recommended you and it has been great. Thanks.

Oct 10, 2013



StarStarStarStarStar Excellent Care — Revi B.

I left know what I had to do for Revi. Everything was clearly explained.

Oct 9, 2013



StarStarStarStarStar I think you do a fantastic job.  — Maggie D.

I think you do a fantastic job.

Oct 9, 2013



StarStarStarStarStar Compassionate care — Alice K.

Staff was very compassionate. We had a much loved cat who died suddenly and unexpectedly, and Dr. Rine was very helpful.

Oct 9, 2013



StarStarStarStarNo Star We came to the ER after hours because I was working several days in a row — Benga B.

We came to the ER after hours because I was working several days in a row. There appeared to be a very ill pet the staff was dealing with when we arrived. I think that's why we weren't greeted at the door and why we had to wait. I understand that and have no problems with this. I just really appreciate your 24-hour care, even if I have to wait to be seen and pay more. It's worth it to me. Thanks.

Oct 8, 2013



StarStarStarStarStar Best visit I've had in years - didn't have to wait to be seen/wait to pay - your process... — Jezebel M.

Best visit I've had in years - didn't have to wait to be seen/wait to pay - your process improvements really show.

Oct 3, 2013



StarStarStarStarStar Good, as Ever — Fergus S.

I drive 45 mins, past many other vets, 'cuz it's worth it to get the better care.

Oct 1, 2013



StarStarStarStarNo Star Be more prompt. Everything else seemed fine. Really liked dr. Morris.  — Cody F.

Be more prompt. Everything else seemed fine. Really liked Dr. Morris.

Oct 1, 2013



StarStarStarStarStar The time delay was understandable, because 2 critical/high priority dogs came in suffering from a... — Sadie C.

The time delay was understandable, because 2 critical/high priority dogs came in suffering from a significantly higher triage level. Unfortunately, they succumbed to their injuries/ailments. God rest their souls. Nevertheless, the staff maintained their professional and cheerful attitude.

Oct 1, 2013



StarStarStarStarStar Go on like this, 4 years ago Dr SallyMorris saved Snoet's live — Snoet V.

Go on like this, 4 years ago Dr SallyMorris saved Snoet's live. She didn't talk but took action right away unlike other American vets!

Sep 29, 2013



StarStarStarStarStar We waited about 5 minutes for the technician who gave Oliver his booster flu shot — Oliver M.

We waited about 5 minutes for the technician who gave Oliver his booster flu shot. We are into our 16th year of using Rocky Gorge. You took care of our previous dog, Rudy (also a Havanese) and Doctor Morris saved his live no less then 4 times (two surgeries to remove a cancerous lump behind his right ear and two surgeries, one to remove a stone from his bladder and 1 to remove a stone from his urethra. Dr. Morris also neutered Rudy and Oliver. We are Rocky Gorge boosters.

Sep 28, 2013



StarStarStarStarStar When I picked up my kitten from her spay/chip I expected her to be all wooing — Baby S.

When I picked up my kitten from her spay/chip I expected her to be all wooing. She came home and played like nothing ever happened. For this visit Rocky Gorge (Dr.S. Morris) gets a 5 star rating.

Sep 28, 2013



StarStarStarStarStar Keep up the great work. We will keep coming. — Lucy P.

Keep up the great work. We will keep coming.

Sep 28, 2013



StarStarStarStarStar owner — Toby M.

everything went very well.

Sep 28, 2013



StarStarStarStarStar Everything was great! The staff all made an effort to keep things moving but not be rushed — Harry S.

Everything was great! The staff all made an effort to keep things moving but not be rushed. 10 stars

Sep 27, 2013



StarStarStarStarStar Much, much better checkout for surgeries! It only took a little longer because I had some... — Jack S.

Much, much better checkout for surgeries! It only took a little longer because I had some questions and the vet had to come into talk with me. Everything went smoothly. The dogs were in god condition after their dentals, I don't miss the days of 2 hours checkouts! The staff make an effort to get clients seen quickly and efficiently. I'd give 10 stars if I could!!!!

Sep 27, 2013



StarStarStarNo StarNo Star great appointment, lots of waiting. — Violet K.

I waited at the front desk for about 5 minutes before someone acknowledged we were waiting. We waited over a half hour past appointment time to be called back to a room to wait some more. The staff was friendly and knowledgeable and later explained there had been an emergency.

Sep 26, 2013



StarStarStarStarStar Duncan had his dental visit. All went well and we are very pleased. — Duncan S.

Duncan had his dental visit. All went well and we are very pleased.

Sep 26, 2013



I asked that since she was tranked that since there was clipping for the intravenous would you... — Snoopy H.

I asked that since she was tranked that since there was clipping for the intravenous would you trim the hair on either side of the mouth which is dirtied by food and even though she was shaved on 3 of 4 legs the mouth was not done. I have clippers but am starting Parkinsons and my hand is not steady thus my request which I was willing to pay for. She was at the Spa this spring to be clipped and I didn't expect this to be a problem. Dr. Ray has been her Vet since she was a puppy and we have followed her ever since even though I had to move to Virginia. I am back in Maryland but north of Baltimore and the trek to Laurel is not insignificant.While this is not a major problem I feel you need to know. Leonard Hale

Sep 25, 2013



StarStarStarStarStar I wish Rocky Gorge was a people hospital! I have changed my own doctors through the years but have... — Simon B.

I wish Rocky Gorge was a people hospital! I have changed my own doctors through the years but have ALWAYS brought ALL of my many animals to Dr. W. I will never go anywhere else. You guys are stuck with me.

Sep 25, 2013



I really appreciated the effort made to get my pet, Rubia, in but given all the explanation I gave... — Rubia E.

I really appreciated the effort made to get my pet, Rubia, in but given all the explanation I gave to the lady who I spoke on the phone first, I was quite frustrated with the mess up of the appointment time which led to unnecessary wait, specially I had quite a hectic day the day of my visit. However, every one was very pleasant and tried to accommodate me immediately once I re-checked w/the receptionist.

Sep 25, 2013



StarStarStarStarStar The Best — Bertie J E.

I need the very best care for my animal companions. I am not concerned with convenience or driven by cost. After changing vet hospitals too many times I found Rocky Gorge and Dr. Sallie Morris. It's like finally finding just the right fit. That was 25+ years ago.

Sep 24, 2013



StarStarStarStarStar From my phone contact w/ Kevin to Alex's swift herding us into Room 8 to Dr — Tahoe C.

From my phone contact w/ Kevin to Alex's swift herding us into Room 8 to Dr. Ray's professionalism and compassion, our appt. went w/o problems. I don't remember the tech's name, but he was great.

Sep 24, 2013



StarStarStarNo StarNo Star My doctor's visits are always good — Suzi T.

My doctor's visits are always good. However, when a doctor says they will call you after surgery and while my dog is in the clinic I expect to be called. This happened 3 times. i would have given 5 stars but the cost put me in debt.

Sep 23, 2013



StarStarStarStarStar Chloe's Stitch Removal — Chloe K.

Chloe was totally untraumatized and happy when we had finished her spaying.

Sep 22, 2013



StarStarStarStarNo Star It was an acupuncture appt and gadget gets nervous coming to the vet so every sound he heard he... — Gadget H.

It was an acupuncture appt and gadget gets nervous coming to the vet so every sound he heard he was nervous about. Barbara is great! She has scheduled his next acupuncture as a home visit to see if he is more relaxed.

Sep 21, 2013



StarStarStarStarStar A+++++Even Dr — Riley S.

A+++++ Even Dr. Wolchinsky was pretty much on time! I was on my way home less than 30 minutes after I got there. Everything went smoothly!

Sep 20, 2013



StarStarStarStarStar It was fabulous service, as always! — Poppy M.

It was fabulous service, as always!

Sep 20, 2013



StarStarStarStarNo Star This is unrelated to the medical staff and is a suggestion for boarding — Pebbles B.

This is unrelated to the medical staff and is a suggestion for boarding. I know it may be costly but if at any time RG could have someone on staff 24/7 at the boarding facility it would make pet owners like myself feel more comfortable, more at ease about boarding my pet there. It would be reassuring to know that if anything should happen in the middle of the night such as medical emergencies, fire, etc, that someone would be there to help the animals and take proper action. Just a suggestion. I do like RG and have never had any problems there so I appreciate your continued good service. Thank you.

Sep 20, 2013



StarStarStarStarStar Well, $810 for Omar's teeth was shocking. Prices seem to be going up — Omar S.

Well, $810 for Omar's teeth was shocking. Prices seem to be going up. I am retired and money is not so plentiful now. But, I will never go anywhere else....we've been going to Rocky Gorge for 30 years. I always get great care from you guys.

Sep 19, 2013



StarStarStarStarStar I was very very grateful to have emergency pet services so close to home and thankful beyond words... — Robin V.

I was very very grateful to have emergency pet services so close to home and thankful beyond words that Emily was able to leave this world surrounded by love and with care given in a compassionate manner.

Sep 19, 2013



StarStarStarStarStar When I arrived at 7:15 to drop off my dog for surgery, I was understandably a little anxious and... — Silver K.

When I arrived at 7:15 to drop off my dog for surgery, I was understandably a little anxious and upset about the surgery. The receptionist greeted me by scolding me for getting there before 7:30. There were two other pet owners already there before me, and waiting. I can understand that the receptionist was there alone and perhaps felt annoyed at pet owners for arriving early. But front doors were unlocked and I needed to get to work as soon as I could. Later, the same receptionist was very kind to me and my dog.

Sep 19, 2013



StarStarStarStarStar We LOVE you all! Starting with the front desk, to each tech, the vets, and beyond, we feel like... — Opal R.

We LOVE you all! Starting with the front desk, to each tech, the vets, and beyond, we feel like our pets are the luckiest animals ever to have you all caring for them. Since I live in Catonsville, and the trip to you can be long and time consuming, I thought I would give a new vet in town a try. I still loved you all, but wanted to support my own community too, and wanted to make life simpler if I could. Five months later, I am making the trip to you with gratitude now (!), because I realize the trust and comfort are worth extra effort. And, I can play the music of MY choice for a good 30 minutes! Thank you always, for such consistent, top notch care.

Sep 17, 2013



StarStarStarStarStar Really no wait time, we were there for walk in so knew about a small wait.  — Millie B.

Really no wait time, we were there for walk in so knew about a small wait.

Sep 16, 2013



StarStarStarStarStar Great — Louise L.

Great service, Great people

Sep 15, 2013



StarStarStarNo StarNo Star I have an 8 lb dog — Comet C.

I have an 8 lb dog. The assistant held him down as though he were a 150 lb Doberman and scared him to death!

Sep 14, 2013



StarStarStarStarNo Star Good experience — Riesling K.

Called & got in right away -

Sep 13, 2013



StarStarStarStarStar Extremely happy with the csre my pets receive and profesdiinsl staff — Bronx D.

Extremely happy with the care my pets receive and professional staff.

Sep 12, 2013



StarStarStarStarNo Star How can I insure that test results are properly reviewed? Blood tests, fecal results, all get lost... — Peter S.

How can I insure that test results are properly reviewed? Blood tests, fecal results, all get lost and never read. I dropped off a fecal sample on Monday and Tuesday night when I dropped the dog off for surgery on Wednesday, the results were there- positive for worms. Despite reminding the person when I was called after the surgery, there was nothing written for the worms when I picked the dog up. My understanding is that if the fecal results are negative, no call is made. But how do I know the results were not lost (or just never seen), which happens quite a bit? A dog could go for quite a long time with worms and the owner would think the result was negative when it was in fact, lost. The same thing happens for blood tests. Rarely does someone call me about the blood tests so I never know if anyone even looked at them. My checkout would have been relatively fast but the worm medicine had to be filled before I could leave. Had I not asked for the results, I'm not sure I would have b

Sep 12, 2013



StarStarStarStarStar Marley's mom — Marley B.

I have been bringing pets to RG for about 20 years now, and the service and dedication always amaze me.

Sep 12, 2013



StarStarNo StarNo StarNo Star When I arrived with my pet and 2 of my 4 children the receptionist told me that Dr — Able M.

When I arrived with my pet and 2 of my 4 children the receptionist told me that Dr. Ray was running about an hour behind. If they knew she was going to be that late they need to call to allow people to come later or reschedule.

Sep 11, 2013



Everything went well, we even received a call to let us know that they had an emergency, it was... — Lucy S.

Everything went well, we even received a call to let us know that they had an emergency, it was nice to know. We appricate the care you give our girls. As a realtor I recommend you to all my pet clients

Sep 11, 2013



StarStarStarStarStar This was an emergency Sunday visit to put my cat to sleep so there's not much to say, other than... — Kathy P.

This was an emergency Sunday visit to put my cat to sleep so there's not much to say, other than everyone was nice to me.

Sep 9, 2013



StarStarStarStarStar Treated with compassion!!! — Hunter B.

Even though Hunter has been going to Rocky Gorge for years, he was treated with compassion when he came in for surgery. Katlyn showed him a shaver she was going to use on him but showed it on her own hand first expressing how it won't hurt him because it didn't hurt her. Hunter was still through that session. That's compassion! Thank You Katlyn!!!!

Sep 7, 2013



StarStarStarStarStar Mrs. Sullivan — Becca S.

I am always satisfied with Rocky Gorge.

Sep 6, 2013



StarStarStarStarStar I think it's great how the vets, besides providing excellent care for the pets, genuinely enjoy... — Anna T.

I think it's great how the vets, besides providing excellent care for the pets, genuinely enjoy seeing them. Kudos to Dr. Beck and Dr. Weiler just for being who they are!

Sep 6, 2013



StarStarStarStarStar You guys are great thanks very much for handling I know she is very difficult thanks again just a... — Luna C.

You guys are great thanks very much for handling I know she is very difficult thanks again just a less of a wait time and if your dropo gbyou animal to get syped or neutered you should be able to drop them not wait for a long time just for the doctor so or well take her

Sep 5, 2013



StarStarStarStarStar Wouldn't trust my pets to anyone else! — Leia K.

Wouldn't trust my pets to anyone else!

Sep 5, 2013



StarStarStarStarNo Star Consider staffing TWO vets on the holiday. From the time that I arrived until the time I left, 2 — Maxie V.

Consider staffing TWO vets on a holiday. From the time that I arrived until the time I left, 2.25 hours went by.

Sep 3, 2013



StarStarStarStarStar Thank you to Dr. Wolchinski and team for making Chubby's last moments so peaceful — Chubbs G.

Thank you to Dr. Wolchinski and team for making Chubby's last moments so peaceful. You are the absolute best at what you do and if my heart ever heals to where I would bring home another pet, they will surely be brought to Rocky Gorge Animal Hospital.

Sep 3, 2013



StarStarStarStarStar Staff is very friendly and attentive. I feel very reassured during this hard time. — Arya G.

Staff is very friendly and attentive. I feel very reassured during this hard time.

Aug 31, 2013



StarStarStarStarNo Star Really appreciate the sedated groom service which is a must for our dog who is severely,... — Roger G.

Really appreciate the sedated groom service which is a must for our dog who is severely, dangerously anxious even though he's on Reconcile. And very much appreciate that Dale accommodates our request to administer his Frontline while he's under. And also appreciate that on this visit, when shots were due, they were administered while he was under. But we were not told that there would be a well-visit exam and charge on this visit. We scheduled a grooming and shots and when my husband was checking out afterward he was given a bill for the exam that was not mentioned beforehand. Don't think we would have objected to the exam, but did not feel good about someone proceeding and charging us for services that were not even discussed, much less requested and approved.

Aug 31, 2013



StarNo StarNo StarNo StarNo Star My pet was euthanized so it wasn't any great experience. — Biggs B.

My pet was euthanized so it wasn't any great experience.

Aug 29, 2013



StarStarStarStarStar Love Dr. Sallie Morris...she is great! — Buddy S.

Love Dr. Sallie Morris...she is great!

Aug 29, 2013



StarNo StarNo StarNo StarNo Star I've been bringing my dog to RGAH for 11 years and this was the first time I've been dissastisfied... — Murphy J.

I've been bringing my dog to RGAH for 11 years and this was the first time I've been dissastisfied with the service and care that was received. Dr. Bricker was cold and told me that I stated that my dog had certain symptoms (nausea and coughing) when I did not. Then, an hour later, he apologizes stating that to him he looked like he could be nauseous when initially he stated that my dog appeared to be happy and symptom free except for the loose stool. Also, he tells me that my dog has a heart murmur and less than a week earlier my dog was seen by Dr. Pasekoff (whom I trust completely) and she made no mention of any heart murmur. Lastly, he prescribed anti-nausea and pain medication when my dog did no show any signs of nausea or being in pain...so, that was money wasted because he didn't need it! I moved from the Laurel over 7 years ago and it is not convenient for me to get there. But I continued to bring Murphy to RGAH because of the care he received. I will consider changing.

Aug 28, 2013



StarStarStarStarStar It was great! No waiting and we got everything we needed.  — Humo S.

It was great! No waiting and we got everything we needed.

Aug 26, 2013



StarStarStarStarStar It was great! We got in and out in a short period of time.  — Niza S.

It was great! We got in and out in a short period of time.

Aug 26, 2013



It would be nice to get a true quotation including medication and other extras — Missy L.

It would be nice to get a true quotation including medication and other extras. I was just given the price of the surgery by clinicians and front desk persons. Also, when I dropped my cat for surgery I heard different stories as far as if it was going to stay overnight or dismissed the day of the surgery. Everybody was very nice but I feel that there is a lack of communication.

Aug 25, 2013



StarStarStarStarStar All steps very professional and kind — Kiwi V.

All steps to Kiwi's dental cleaning were done very professionally and with kindness. A+

Aug 24, 2013



StarStarStarStarStar The visit was wonderful — Christmas L.

The visit was wonderful. The staff here is AMAZING!!! The love that your animal gets as well as the information is wonderful and informative!!!

Aug 22, 2013



StarStarStarStarNo Star Appt. for Shot — Buster H.

Good care, just a bit slow.

Aug 22, 2013



StarStarStarStarStar My cat can smile again — George S.

Mymcat is rather old so of course we were concerned about having his teeth cleaned but he came through it with flying colors. As always everyone was very helpful and friendly

Aug 22, 2013



StarStarStarStarStar Now my cat can smile again — George S.

My car needed his teeth cleaned. He rather old so of course we were a bit concerned but he did just fine. Everyone as always was friendly and helpful.

Aug 22, 2013



StarStarStarStarStar I was kept updated on how long the wait would be, both for check in and check out — Bridget S.

I was kept updated on how long the wait would be, both for check in and check out. For check in, the wait was just a little longer plus I allowed someone to go in front of me that had to leave for work and would have had to leave her dog overnight (she was picking up her dog). Is it possible to do a self check in for drop offs? I know at the orthodontist, the kids check in themselves on a computer in the lobby. Most of the paperwork could be done by the customer if they wanted to do that. Like an express check in. Older people who do not use computers might not be able to do it. Surely there's a software program out there that is simple and takes someone step by step through the process? Just a suggestion. I know everyone seems to come at once.

Aug 21, 2013



StarStarStarStarStar I have been coming to for 40 years and over that time you have taken care of 24 animals of ours — Garry F.

I have been coming to for 40 years and over that time you have taken care of 24 animals of ours. I am very pleased and would not go anywhere else.

Aug 19, 2013



StarStarStarStarNo Star The only downside was this: Once it was confirmed that she was ready to be discharged and I could... — Arie C.

The only downside was this: Once it was confirmed that she was ready to be discharged and I could come pick her up, I did so. But when I arrived at the hospital to pick her up(from spay surgery) - I was told there was 1 discharge ahead of hers. 30 min later when I asked how much longer, I was told that they were finishing up with a discharge, but that there was 1 more ahead of me. So, the wait was pretty long, and after dropping her off at 7:30am, it just seemed like an exorbitant amount of time. Other than that- staff has always been very nice and professional. I constantly tell people about your office and how pleased I am with the services. So thank you.

Aug 18, 2013



StarStarStarStarNo Star Our visit — Cowboy W.

Rocky Gorge staff meet my expectations. Pups stayed much longer than I anticipated but still overall pleased with services.

Aug 18, 2013



StarNo StarNo StarNo StarNo Star After bringing my sick dog there and over 3 hours of your back and forth team with over priced... — Willy L.

After bringing my sick dog there and over 3 hours of your back and forth team with over priced estimates you mis diagnosed my dogs illness complely. After I rejected an overnite stay at the cost of over 700.00 we were kept waiting for 45 mins for nothing My dog left there in worse shape then when we brought him there all of that for 338.00 we were charged for meds we were afraid to give him and 5.00 a can dog food. Rocky Gorge used to be a good place to bring our pets but after the new wonderful building was built it is know as the over priced money grap vet. Please stop taking advantage of pet loving people who will do and spend any amount of money to save there lives.

Aug 17, 2013



StarStarStarStarStar Best vets ever — Gizmo V.

I feel so lucky to have found Rocky Gorge and Dr Pasekof She is competent and compassionate. she treats me like a friend patient and caring and my dogs like they were her own.

Aug 17, 2013



StarStarStarStarStar Quick and friendly - thank you! — Cricket T.

Quick and friendly - thank you!

Aug 17, 2013



StarStarStarStarStar Everything was great! I was picking up from surgery — Daisy S.

Everything was great! I was picking up from surgery. Check out was pretty easy, everything went very well.

Aug 15, 2013



StarStarStarStarStar I only had to wait about 10 or 15 minutes. Everything was great! Checkout was a breeze — Bonnie S.

I only had to wait about 10 or 15 minutes. Everything was great! Checkout was a breeze. The staff greeted me and told me how long I would have to wait.

Aug 15, 2013



StarStarStarStarStar As always, staff was professional and caring — Taylor D.

As always, staff was professional and caring

Aug 14, 2013



StarStarStarStarStar I am very satisfied with the quality of care my pet has received at Rocky Gorge — Sadie W.

I am very satisfied with the quality of care my pet has received at Rocky Gorge. I also appreciate how I have been treated by the staff. I would definitely recommend Rocky Gorge to others.

Aug 13, 2013



StarStarStarStarStar Because we have a rough time getting medication into Jenny, we appreciate that you were willing to... — Jenny T.

Because we have a rough time getting medication into Jenny, we appreciate that you were willing to let her stay an extra day so that the experts were giving her most of her medication. Thank you.

Aug 13, 2013



StarStarStarStarStar #4 - not applicable - entered during ER hours - appt was based on medical needs of incoming... — Frankie M.

#4 - not applicable - entered during ER hours - appt was based on medical needs of incoming patients. Dr. Bricker - did excellent job as did all staff in explaining treatment options, costs, expected results.

Aug 12, 2013



StarStarStarStarNo Star I was a walk-in referred from another vet due to off-hour emergency — Tasha M.

I was a walk-in referred from another vet due to off-hour emergency. I waited several hours to be seen after being triaged, which was longer than the quoted estimated time. However, the staff and Dr. and environment were so nice, that I plan on returning for routine care.

Aug 11, 2013



StarStarStarStarStar Rocky Gorge Animal Hospital Emergency Care — Panda S.

My pets are treated routinely at Rocky Gorge Animal Hospital and I am thrilled that they also have a 24 hour emergency service. When my dog was injured I rushed her right to them and they took excellent care of her. The staff are caring and understanding, and were available at all hours to answer my many questions. Kudos to all the staff at Rocky Gorge!

Aug 10, 2013



StarStarStarStarStar It was a much better visit than our previous visits — Biscotti P.

It was a much better visit than our previous visits. Staff was very friendly & helpful, we didn't have to wait for our appt., the vet tech was wonderful, and the vet was very informative and competent. A great visit.

Aug 10, 2013



StarStarStarNo StarNo Star Quentin came in for surgery, which ended up being postponed, as Dr — Quentin D.

Quentin came in for surgery, which ended up being postponed, as Dr. Morris didn't feel the bone had healed enough to remove the pin based on the x-ray. I am happy to be cautious, but Quentin spent the whole day there because the x-ray wasn't taken and reviewed until 3pm. He hadn't had breakfast because of the anticipated surgery. In the future I would recommend assessing any dogs that may not be ready for surgery first thing in the morning so they can go home and / or be fed if it is determined they are not ready for their surgery. Besides being better for the animal it is more efficient for your practice, since you won't have to walk dogs that don't need to be there. That said, I have been happy with the care Quentin has received from everyone there.

Aug 10, 2013



StarStarStarStarNo Star The visit was fine, the staff was friendly and very professional — Nikki J.

The visit was fine, the staff were friendly and very professional. We were kept informed about the wait and that was very helpful.

Aug 8, 2013



StarStarStarNo StarNo Star Communication about wait time, especially when it goes over 20 minutes needs to improve — Maddie F.

Communication about wait time, especially when it goes over 20 minutes needs to improve

Aug 7, 2013



StarStarStarStarStar Bringing Rescue Puppy for Neutering — Burt C.

Our family has always used Rocky Gorge for our vet care and couldn't be more satisfied. Last week we adopted an 8mo boxer/hound from a rural rescue. Even though he tries to be brave, he is timid around loud noises in new environments. The staff at Rocky Gorge were patient and kind and won his trust. When we dropped him for neutering, he didn't want to leave us, so the vet techs helped pick him gently up when he pulled on his collar. We were worried the first couple vet visits would be traumatic with everything new, but he was calm and comfortable when we picked him up.

Aug 7, 2013



StarStarStarStarStar Our visit was for an emergeny C=Section. Everything was very good.  — Lily S.

Our visit was for an emergeny C=Section. Everything was very good.

Aug 6, 2013



StarStarStarStarStar I was held up and not seen in time but they kept me informed of the delay — Dixie B.

I was held up and not seen in time but they kept me informed of the delay. It was only about 10 minutes which is excellent actually. I know that they take the time needed for the animals and owners well being so I really don't mind a short wait.I usaly see Dr. Steve or Sally but Dr. Beck was excellent as well as her tech.

Aug 6, 2013



StarStarStarStarStar We have been really happy with everyone at Rocky Gorge — Scooch M.

We have been really happy with everyone at Rocky Gorge. We have several pets, two ferrets and a lab mix. We had met with several of the veterinarians and all seem to really enjoy what they do. They were knowledgeable, friendly and provided very knowledgeable and sound advice regarding each pets needs. The services that were provided were only what was deemed necessary and very cost effective. We were delighted at the flexible scheduling that was available. They even had later evening visits at a small additional fee as well as full service after hours emergency care. I will always refer them to anyone I know.

Aug 6, 2013



StarStarStarStarStar I would like to see the yearly wellness appt be free as long as it's been a year (any other... — Raven S.

I would like to see the yearly wellness appt be free as long as it's been a year (any other appointments throughout the year should be charged an office visit). Once you add the additional tests, vaccines, meds, etc., it's really expensive.

Aug 5, 2013



StarStarStarStarNo Star Not too sure at this time what you could do different. — Marzo L.

Not too sure at this time what you could do different.

Aug 4, 2013



StarNo StarNo StarNo StarNo Star I had to wait 50 minutes in order to do 3 minutes of paperwork when dropping off my cat — Flash M.

I had to wait 50 minutes in order to do 3 minutes of paperwork when dropping off my cat. Really? At times I saw four people behind the desk, one of them enjoying a coffee. What was everyone doing for 50 minutes that was so important that they couldn't free up someone for three minutes?

Aug 4, 2013



StarStarStarStarStar I just had some questions on her blood test and no doctor was available to interpret the results... — Eboni S.

I just had some questions on her blood test and no doctor was available to interpret the results for me. No doctor has called me either.

Aug 2, 2013



StarStarStarStarStar Excellent visits (2) today for Chessie And Yogi — Chessie K.

Excellent visits (2) today for Chessie And Yogi. Lab tech was very good with Chessie and with helping new employee with computer program think his name was Dave or Dan was very professional. Thanks to all for great visit. Bill & Debbie Knox, Chessie&Yogi also!

Aug 2, 2013



StarStarNo StarNo StarNo Star Missy was brought in for a tooth:teeth extraction based on our visit the week before — Missy S.

Missy was brought in for a tooth:teeth extraction based on our visit the week before. There were major concerns about sedating her at fifteen years old. Pleased she didn't have teeth extracted but our invoice was not adjusted to our satisfaction. We paid for services based on the diagnosis and we are upset with the final charges because we feel they should have been less. Will get over it but not pleased at all.

Aug 2, 2013



StarStarStarStarStar Been coming to Rocky Gorge for more than 50 years. Am always pleased with everything — Cori S.

Been coming to Rocky Gorge for more than 50 years. Am always pleased with everything. I'm very glad for the express card!! Thanks to everyone

Aug 2, 2013



StarStarStarStarStar Just got home and had a phone message checking up on Star. Very good impression when that is done — Star Rebecca G.

Just got home and had a phone message checking up on Star. Very good impression when that is done. I love Rocky Gorge and everything about it. Recommend it to everyone I know.

Aug 2, 2013



StarStarStarStarStar We love Rocky Gorge. Thank you for taking such good care of us! — Gracie S.

We love Rocky Gorge. Thank you for taking such good care of us!

Aug 1, 2013



StarStarStarStarStar The visits have been great--kudos to Drs Morris and Farnan — Maggie A.

The visits have been great--kudos to Drs Morris and Farnan.In fact, I will make another appt within the next day or two. The calendar on line is not always correct and what does the red ink mean (as opposed to the black)and what does sx mean. It's great to get that info online no matter what.

Aug 1, 2013



StarStarNo StarNo StarNo Star I was left in a room for over 60 minutes with no one even checking in with me to let me know what... — Taichi S.

I was left in a room for over 60 minutes with no one even checking in with me to let me know what was going on. Someone came in shortly after we went into the room and I was told the doctor would be in "shortly" then nothing after that. When I came out to walk around and take my dog outside to go potty they said "you are still here?" Someone should have known I was still here and left in that room! My appointment was at 8:00 pm for a pre-surgical visit only. No vaccines were even needed. When I asked to just leave the dog (since she was having spay surgery the next day), I was told they had to get approval from the doctor. I have to get up at 4:30 AM and I couldn't leave there until 9:50 PM. Luckily they did the check out for the dog I was also picking up shortly after I arrived and they just left him in the back until after the vet visit. I was VERY unhappy last night. No one should be left in a room that long without even checking on them! Once I saw the dr, things went well.

Aug 1, 2013



StarStarStarStarStar You guys are so nice and very welcoming !! — Tyson P.

You guys are so nice and very welcoming !!

Jul 31, 2013



StarStarStarStarStar Charlie's follow-up was short & sweet — Charlie R.

Charlie's follow-up was short & sweet. He definately appreciated the drugs he got for his bladder problem, but was happy to find out all that is over with now. Horray!! Thanks again for everything!

Jul 31, 2013



StarStarStarStarStar Dr Morris is fantastic. She knows just what to do and how to make me feel better — Breanna S.

Dr Morris is fantastic. She knows just what to do and how to make me feel better. This was my first emerg visit & Dr Morris was still in surgery but Dale Martin took my dog into to see Dr Morris & discuss the situation immed. This truly made me feel more relaxed & really appreciated how Dale & Dr Morris handled "my emerg" with in such a professional manner w/o making me feel over protective (which i am)

Jul 30, 2013



StarStarStarStarStar Love Dr. Morris only wish we and she could figure out exactly what is wrong with our baby boy. — Bandit L.

Love Dr. Morris only wish we and she could figure out exactly what is wrong with our baby boy.

Jul 29, 2013



StarStarStarNo StarNo Star A voice mail message was left advising that Jasper would be ready for pick up by 5:45 PM — Jasper R.

A voice mail message was left advising that Jasper would be ready for pick up by 5:45 PM. I arrived at 6 PM and had to wait about 45 minutes for his paper work to be prepared. Obviously, more qualified help is needed.

Jul 28, 2013



StarStarStarStarStar Picked my pet up after he'd had surgery. I think surgery techs had gone for the evening (6:00 p — Braxton C.

Picked my pet up after he'd had surgery. I think surgery techs had gone for the evening (6:00 p.m) so I waited about 15 minutes before anyone began to work with me. However, Tavia and Dr. Morris took care of me when it was my turn ! I really appreciate the kindness and professionalism shown. Additionally, after midnight the night of the surgery, I called and spoke to a tech because my dog was in pain and would not elinmate. Unfortunately, I did not get the techs name, he was OUTSTANDING ! I was able to use the sling he described to get my Braxton out and help him keep the weight off of his leg so that he could urinate. The tech was very patient in explaining this to me and indicated that I could bring Braxton in if I needed his help. That is fantastic, I was so comfortable in carrying out the suggestion. I have been been bringing Braxton to Rocky Gorge for almost 9 years and continue to be very pleased with the service that I receive. Great job everyone.

Jul 27, 2013



StarStarStarStarStar Schedule — Pepper S.

Emergencies still create problems with the schedule. I just try to come prepared if there is a wait. Things are still much better than it used to be when the wait time was 2 hours. Things appear to be calmer than previously. Communication from the staff helps when the wait will be long, though!

Jul 25, 2013



StarStarStarStarStar this was an after-hours event - RGAH people were great - thanks — Dakota S.

this was an after-hours event - RGAH people were great - thanks

Jul 25, 2013



StarStarStarStarNo Star Great visit, as always — Lynk B.

The staff is always great. The wait was quite a bit longer than usual, but arrangements were made for us to see another doctor in order to minimize the wait time.

Jul 25, 2013



StarStarStarStarStar GREAT SERVICE  — Sasha B.

Great place for your pet and great place for pet lovers.

Jul 24, 2013



StarStarStarStarStar Great - As Always — Appollo G.

My dog will be 11 in a few weeks, and he has only known Rocky Gorge. He, thankfully, has not had any major health issues, so they normally only see him once a year for his checkup. Each time he goes, he see's a doctor he has seen before, and each time they seem to remember him. This is a nice way to be greeted and makes him less nervous.

Jul 22, 2013



StarStarStarStarStar She only had to get shots so a technician gave them to her but we couldn't go with her — Queenie L.

She only had to get shots so a technician gave them to her but we couldn't go with her. I understand since the technician was trying to get us done (which I very much appreciate) but if you had a room where you just did that so the owner could be with the dog that would be great. We have been in the past

Jul 20, 2013



StarStarStarStarStar The best place!! — Cupid T.

I have been a client for the past 13 years with my Yorkie Cupid. The Vets are compassionate and true animal lovers. My heart breaks at the thought of one day losing my baby, but I know that he has had a wonderful life through the care of the doctors at RG. Drs Morris and Wolchinsky are awesome. I could never say enough about Dr. Wolchinsky. At a point when I thought I would lose Cupid, Dr. Wolchinsky guided me through crate therapy and medicine and my yorkie is still here! Awesome doctors, awesome place!!

Jul 19, 2013



StarStarStarNo StarNo Star Molly was treated well, blood work was sent away so I am waiting for results from that — Molly M.

Molly was treated well, blood work was sent away so I am waiting for results from that. Dr was to call me with results of blood work done at office 7-7:30 the nest morning and did not do that. I call however the other dr was in surgery and did call me later, she did not really know that much about Molly and I would rather have talked to the on who said she would call.

Jul 19, 2013



StarStarStarStarStar Love Rocky Gorge! — Sam M.

All of my pets have come to Rocky Gorge and I wouldn't think of taking them anywhere else.

Jul 19, 2013



StarStarStarNo StarNo Star I had to wait for over 30 minutes on both ends. Other than that it was fine — Tucker G.

I had to wait for over 30 minutes on both ends. Other than that it was fine. I will say the lady at the front did keep coming out an updating me when I picked up Tucker and that was good.

Jul 18, 2013



StarStarStarStarStar Perfect visit. Thanks! — Emma K.

My cat Emma got through her dental surgery with no problems at all. Everything went smoothly and well. Thanks!

Jul 17, 2013



StarStarStarStarStar Brody - neuter — Brody D.

Brought Brody in to be neutered. Was seen within 10 minutes, and was called when he was ready. No problems picking him up. My only complaint is with my dog, who managed to get the brand new $15 "cone of shame" off of his head and shred it, while I was out today.

Jul 17, 2013



StarStarStarNo StarNo Star The wait time is too long. Appt time 740pm completed 845pm — Shelby H.

The wait time is too long. Appt time 740pm completed 845pm. My first appt was delayed by hours due to an emergency. So far, not getting a good feeling about making appts.

Jul 17, 2013



StarStarStarStarNo Star Just let people know that surgery and phone call may be done as early as___ — Maddie B.

Just let people know that surgery and phone call may be done as early as___. I was told I would get a call to pick up Maddie somewhere between 4:30 and 7 ish. Got a message before 12 and my first reaction was that something was wrong. I was glad she was done early and could come get her, just scared as was not expecting a call for 4 more hours.

Jul 17, 2013



StarStarStarStarStar Absolutely LOVE the fact I can pay in the exam room — Kasha B.

Absolutely LOVE the fact I can pay in the exam room. Much less stress for my dog not having to wait in the lobby to be called to pay. One down side, it is unfortunate that other clients do not clean up after their dogs in the grassy area out front- even by the complimentary "poop cleanup/supply station", as I had to clean off my shoe sole :(

Jul 16, 2013



StarStarStarStarStar Although the survey is a nice touch I think that it is a little harsh after someone just lost... — Anthony P.

Although the survey is a nice touch I think that it is a little harsh after someone just lost their pet.

Jul 15, 2013



StarStarStarStarStar Acupuncture Visit — Chili F.

Our appointment with Barbara was very good. Chili is a very nervous dog especially when she realizes what is about to happen. Once again Barbara was very patient and gentle with her. Her sessions have helped tremendously.

Jul 13, 2013



StarStarStarStarStar What a HUGE difference in service from a year ago — Macho K.

What a HUGE difference in service from a year ago. I LOVED the personal attention given by the technician and the use of an examination room preceding and following my pet's surgery. The promptness and attention to detail were spectacular. I was in-and-out in a matter of minutes unlike last year (and prior years) when the wait seemed endless. THANK YOU for the incredible improvements you are making. I LOVE!!!! Dr. Beck.

Jul 11, 2013



StarStarStarStarNo Star Have enough techs on staff in the morning to do in-takes — Jackson J.

Have enough techs on staff in the morning to do in-takes. It took my wife 45 minutes on 7/9/13 to drop our dog off for his procedures. Unacceptable

Jul 10, 2013



StarStarStarStarNo Star I was a little concerned about the time that it took to get to my cat — Shay E.

I was a little concerned about the time that it took to get to my cat. I brought her into the office around 7:30-8 am and understood that her appointment would be sometime during that day. I waited till 2:30 pm and called to see if there was any update. I was informed that her procedure had not taken place, yet. At that time it was over 8 hours from her arrival time and she had not had any food since the previous evening just before 10 pm. It's not a big deal. I was just concerned for my cat's well being.

Jul 10, 2013



I had Teddy in for a dental visit 7 months ago with Dr Ray( I think)He had dental xrays done at... — Teddy R.

I had Teddy in for a dental visit 7 months ago with Dr Ray( I think)He had dental xrays done at that time, the vet told me she could not interpret the xrays, but she thought something was wrong with 2 of his teeth and suggested I take him to a specialist, have him put to sleep and have more x-rays done to determine the problem. He seemed fine and I did not take him to the specialist( the high cost was prohibitive for me at the time.)He saw Dr Morris a couple weeks ago for Rabies vaccine and I told her of the previous dental visit, She checked his mouth and advised another dental exam, xrays, and possible extractions. He had 3 extractions this time. I am glad that his problem has finally been taken care of. But I do not know why Dr Ray could not determine the problem the first go around, and why Teddy had to get anesthesia 2 times within a 7 month time frame, not to mention the expense. I would appreciate a response to my concerns. Teddy is doing very well now. Thank you.

Jul 9, 2013



StarNo StarNo StarNo StarNo Star Got to the pet resort 5 minutes before appointment time — Pretty Girl W.

Got to the pet resort 5 minutes before appointment time. Pretty Girl was being sedated so had to go upstairs to sign papers. Girl behind the desk made me wait like I had an appointment to see the vet. After 25 minutes I told them I could not wait any longer as I had a doctors appointmentm myself - she didn't seem to care one way or the other. Finally another girl came out from the back and realizing the situation gave me the papers to sign and it was taken care of in about 2 minutes. I did not like the way the first lady, when talking on the telephone with another pet owner, would put the phone down and make fun of the pet owner on the other end of the line. Makes me wonder if she makes fun of me like that when I call.

Jul 9, 2013



StarStarStarNo StarNo Star Pet's visit was not good because she died. Your are are always wonderful though — Helen W.

Pet's visit was not good because she died. Your are are always wonderful though. I do believe the installation of credit card machines in the exam rooms to be extremely crass though, one notch below ambulance chasing, TV advertising, lawyers in my book. Don't know why you would mar such a great place with such.

Jul 8, 2013



StarStarStarNo StarNo Star The only part of my visit that frustrated me was the (apparent) lack of communication regarding my... — Sommer V.

The only part of my visit that frustrated me was the (apparent) lack of communication regarding my particular situation. Sommer came in for a dental and I was very nervous about it given that my other dog had passed away from pulmonary edema following her dental at another vet clinic. I told the tech this info and asked that all pertinent people be told so that NO opportunities for this type of situation could arise. When I received a phone call telling me that Sommer was finished, I mentioned this and the woman who called, despite acting like she had been involved in the procedure, had no knowledge of our situation. This made me feel like there was a lack of communication within the office/between the staff and did not make me feel well taken care of or heard.

Jul 8, 2013



StarStarStarStarStar DENTAL VISIT  — Pixie R.

Every thing I expected and more - thanks for your professional services

Jul 2, 2013



StarStarStarNo StarNo Star Although there were 4 chances prior to the procedure, I was never notified not to feed my pet the... — Duncan R.

Although there were 4 chances prior to the procedure, I was never notified not to feed my pet the night prior to his procedure. So when I brought him in and was notified he may not have his procedure done, needless to say I was frustrated and upset. As his procedure was for his breathing, I was not willing to delay it. I was thankful that they were able to put him at the end of the surgery list, but the stress and frustration it caused was not needed. Had I been told what was needed when I took him in initially, or scheduled the surgery, or received the invoice, or picked up the antibiotics, it would have been a non issue. I love Rocky Gorge and have no plans to leave, but I feel like I have to be much more proactive from now on, asking for information instead of being able to rely on the team telling me what I need to know before any procedure.

Jul 2, 2013



StarStarStarStarNo Star We had to wait a bit but that is understandable since we were there for an emergency visit and we... — Nanook S.

We had to wait a bit but that is understandable since we were there for an emergency visit and we didn't have an appt time. I would have liked to talk with the doctor more after treatment/during pick up. (The techs were great!) I asked for the doctor to call me to discuss further preventive measures but haven't heard back. Overall, the experience was good but I would have appreciated a little more communication!

Jul 1, 2013



StarStarStarStarStar I love your service and your offices — Amber Lee M.

I love your service and your offices. I drive down from Baltimore to use you and recomend that my friends do the same. I love the fact that all possible options are given and this time (for the first and hopefully last time) you were able to fit my emergency in the same day I called.

Jul 1, 2013



StarStarStarStarStar I would like to thank Dr — Petra L.

I would like to thank Dr. Applebaum for all the care she gave to Dexter in his final days of his precious life! I loved him dearly and I will always miss him!

Jun 30, 2013



StarStarStarStarStar You saved my dogs life — Bear M.

The entire staff was amazing caring for Bear. The treatment plans developed by the RGAH doctors saved his life and we will be forever grateful.

Jun 30, 2013



StarStarStarStarStar Our experience was very good but I got the impression Dr Ryan didn't seem to care for mice much -... — Brownie P.

Our experience was very good but I got the impression Dr Ryan didn't seem to care for mice much - (At least she didn't come out and say "Ms. Papa - mice are food - not pets" like our other vet) Dr.Bricker Was very patient and interested in our mouse and we appreciated very much his extra efforts & your reasonable fees. I know mice are small but if so many people do studies with them couldn't those people document photos / video of their surgeries / findings to share with vets? Online there seems to be a great deal more info coming from the UK re mouse & rat care. It seems like computers could be used to share more info. It might be helpful to have "phone triage questions and replies for in case whoever is up there needs them.

Jun 29, 2013



StarStarStarStarStar Nothing. This was a good experience  — Abbey C.

Nothing. This was a good experience

Jun 27, 2013



StarStarStarStarNo Star Maggie's visit — Maggie L.

We like rocky gorge..sad to see Laura leave ...we love Sallie

Jun 26, 2013



StarStarStarStarNo Star Forgot to ask about giving her 2 Dasuquin tablets per day rather than 1 — Amber I.

Forgot to ask about giving her 2 Dasuquin tablets per day rather than 1. I have been giving her 2 or she has trouble on the stairs!! Is this okay??!

Jun 26, 2013



StarStarStarStarStar Excellent visit! — Swoosh A.

Swoosh had hurt his shoulder and it really bothered him. It was affecting his spirit and energy as well as ability to walk. Dr. Pasakof and the tech were very good with Swoosh. They worked with him on the floor and gave him cookies to make him at ease. Swoosh is a very shy dog around people he doesn't know, but they did very well at making him comfortable. That is very important to me.

Jun 26, 2013



StarStarStarStarNo Star Timmy — Timmy S.

Great service, professional discourse - but long wait prior to admission (50 min) and moderately long wait prior to discharge.

Jun 26, 2013



StarStarStarStarNo Star Lizzie — Lizzie S.

Great service, professional discourse - but long wait prior to admission (50 min) and moderately long wait prior to discharge.

Jun 26, 2013



StarStarStarStarStar We love Dr. Rhine. She offers a family style approach to pet care. Feelings along with expertise — Bandit Isaiah W.

We love Dr. Rhine. She offers a family style approach to pet care. Feelings along with expertise. The staff are so friendly.. just a pleasant place to be when your pet isn't well. Thank you.

Jun 25, 2013



StarStarStarStarNo Star If you need the care, go to RGAH! — Gibby B.

Outstanding care at every turn from Rocky Gorge Animial Hospital. Marvelous staff. State of the art facility. Love the architecture too. Thank you!

Jun 25, 2013



StarStarStarStarStar This was an ER visit — Shakira H.

This was an ER visit. I thought the staff was very nice and tried hard to make sure I did not feel forgotten, in spite of the fact that they were VERY busy with some serious cases. However, today when I contacted my regular vet, his staff did not have the fax'd report. So I contacted RGAH and asked someone to make sure the report had been sent to my vet, and I was asked to provide the fax number. If I have provided the vet's name, I am not sure why I have to provide the fax number. I don't even have the fax number; I had to get it online. SURELY your staff has a directory they work from. To be fair, I have this same beef with my human doctors. Overall I was very happy with the treatment Shakira received.

Jun 24, 2013



StarStarStarStarStar Cannot believe I didn't know about this vet! — Lynn K.

I am switching all my animals over. I foster for BARCS and FRA and will use for my fosters as well!

Jun 23, 2013



StarStarStarStarStar our visit — Maddie H.

we are always happy with Dr Passekoff.

Jun 22, 2013



StarStarStarStarStar Dahlia came for a ultra sound on Friday and everyone was very gentle and kind — Pepper B.

Dahlia came for a ultra sound on Friday and everyone was very gentle and kind. The tech made her feel comfortable and she did not come back to me frightened.

Jun 22, 2013



StarStarStarStarStar great servicer. I like paying in the exam room and getting the medication in the exam room — Jake K.

great servicer. I like paying in the exam room and getting the medication in the exam room. That's 2 lines I don't have to wait in. The veterinary care was awesome!

Jun 21, 2013



StarStarStarStarStar It would be appreciated if we did not have such a long wait well after the scheduled appointment... — Rusty H.

It would be appreciated if we did not have such a long wait well after the scheduled appointment time. Initially, we had a 7:20 pm appointment, to which we arrived early, however our pet was not seen until almost an hour later. When we brought Rusty in for his scheduled surgery, there was a minimal wait time, which was greatly appreciated. Overall, the service and hospitality shown by the staff at RG is fantastic!!

Jun 20, 2013



StarStarStarStarStar Rocky Gorge always provides exceptional service — Champ D.

Rocky Gorge always provides exceptional service. The staff is always accommodating and super friendly.

Jun 19, 2013



StarStarStarStarNo Star Our visit was not so good not because of the Rocky Gorge facility or staff but because of my dog's... — Mila C.

Our visit was not so good not because of the Rocky Gorge facility or staff but because of my dog's anxiety of being there, it's never a great experience! However Dr. Rad was extremely patient and understanding as well as the vet tech assisting. So given the circumstances they made our visit as good as it possibly could be.

Jun 19, 2013



StarStarStarStarStar First Time Impressions — Simon R.

Everything seemed clean, organized, and very high tech. I actually used to work for the University of Pennsylvania Veterinary Hospital when I lived in Philly, and it kind of felt like being back there (except in a newer building and the addition of a spa and kennel)! We will definitely be back, and would recommend you to others in the area.

Jun 18, 2013



StarStarStarStarStar I wish you had the generic form of Remadyl (sp?) — Ceasar V.

I wish you had the generic form of Remadyl (sp?). Is there a way that I could be notified when it is back in stock?

Jun 17, 2013



StarStarStarStarStar Sallie is the best vet in the world - Nobody comes close You sent me three ratings. — Granville M.

Sallie is the best vet in the world - Nobody comes close You sent me three ratings.. Same for all three!

Jun 16, 2013



StarStarStarStarStar Dr Shammi — Gizmo J.

Under the circumstance of having to come in as an emergency visit twice within the past 6months Dr Shammi is fantastic! He has a great demenor and really makes sure you understand whats happened and theres no questions of the actions to take place to ensure the best interest of your pet! Way to go DrShammi...

Jun 15, 2013



StarStarStarStarStar I'd hurt my back and appreciated the staff unloading Annie from my car and doing all the carrying... — Annie L.

I'd hurt my back and appreciated the staff unloading Annie from my car and doing all the carrying and lifting during the visit.

Jun 15, 2013



StarStarStarStarStar Great place — Sparky B.

Great place. I moved about a year ago which makes the distance longer to the vet but its worth the trip because my pets are treated with the best care and all the doctors are great. In fact, the whole staff are great. Thank you.

Jun 14, 2013



StarStarStarStarNo Star I have been bringing my pets to Rocky Gorge since 1987 — Trevor O.

I have been bringing my pets to Rocky Gorge since 1987. I am impressed with the improvements in the amount of time I have to wait. I like being able to check out in the exam room. I just wish I didn't have to wait so long (more than 40 minutes) to pick up my cat after his surgery. Otherwise, I love the vets and I trust them to care for my pets.

Jun 13, 2013



I think this survey should be more sensitive or not sent when your dog is euthanized — Hugh G.

I think this survey should be more sensitive or not sent when your dog is euthanized. The greeting is a bit inappropriate and these questions are too!

Jun 13, 2013



StarStarStarStarStar Excellence — Cookie L.

There is no other place like Rocky George Hospital. Doctors are excellent and it's Personnel too.

Jun 13, 2013



StarStarStarStarStar Excellence  — Kiko L.

Is no other place for my family and I to send our pets for a real through care.

Jun 13, 2013



StarStarStarStarStar Excellent — Dori H.

I have been coming to Rocky Gorge for over 20 years and have always been treated kindly, respectfully, and fairly. It feels like family.

Jun 11, 2013



StarStarStarStarStar Rocky Gorge  — John D.

We have used this Vet for thirty years! I have complete confidence in their vets and staff. if anything, it just keeps improving. I wouldn't go anywhere else!

Jun 11, 2013



StarStarStarStarNo Star The only thing I would change would be for a euthanasia, hold off a bit on the cremation details — Jeanette H.

The only thing I would change would be for a euthanasia, hold off a bit on the cremation details. Sometimes we want to confer with the Dr first to be absolutely sure the time is right and talking about the body over a living dog is uncomfortable. I have euthanized several dogs and this has never happened to me before. The Dr was excellent.

Jun 10, 2013



StarStarStarStarStar We were seen maybe 15 minutes after our scheduled appointment because a few pet's came in for... — Charlie G.

We were seen maybe 15 minutes after our scheduled appointment because a few pet's came in for emergency visits. We completely understood and one of the front desk people informed us right away. With the service and attention paid as soon as you walk in the door, any wait time is totally manageable because you know the staff cares about your pet and you.

Jun 10, 2013



StarStarStarStarStar Great first visit! — Mia G.

Mia has a hard time going to the vet. Dr. Weiler commented that with Mia, "speed is of the essence!" Too true! Dr. Weiler and her Tech handled Mia very gingerly, but quickly, in order to make her as comfortable as possible. We definitely appreciated it! I'm sure Mia did, too!

Jun 10, 2013



StarStarStarStarStar Dr — Sadie B.

Dr. Morris had an emeegency,, as well as the people I'm front of is were afraid they were going t have to put teir husky "Yukon_ down. yeah, they didn't! As we have been in that position, I have no problem waiting!!

Jun 9, 2013



StarStarStarStarStar Great vet office — Remmy S.

We love taking our dog to Rocky Gorge. Always great service!

Jun 8, 2013



StarStarStarStarStar Great Service, as usual. — Peanut S.

I have been bringing my pets to RGV for more than 30 years. There is a good reason for that.

Jun 8, 2013



StarStarStarStarStar I think the new facility; resort and spa are wonderful !!! Dr — Dexter A.

I think the new facility; resort and spa are wonderful !!! Dr. Steve and his team have done a very thorough job. Well done !!! Cynthia Agnello & Dexter Agnello ... Have a great day ... see you soon !!! ...

Jun 8, 2013



StarStarStarNo StarNo Star Policy should be that all emergencies are seen by whichever doctor is available — Leo McGarry M.

Policy should be that all emergencies are seen by whichever doctor is available. To expect to see your personal vet is unrealistic for emergencies .peehaps more open spaces could be left in the morning schedule. To be almost an hour late is not fair to people who show up on time for a well visit.

Jun 6, 2013



StarStarStarStarStar Visit was very comfortable and staff minimized any anxious thoughts I might have had concerning... — Chubs S.

Visit was very comfortable and staff minimized any anxious thoughts I might have had concerning Chubb's procedure.

Jun 6, 2013



StarStarStarStarStar It was nice to have a tech — Taz L.

It was nice to have a tech.give him his shot then have to make an appointment with a vet and end up paying a 100.00 dollars.

Jun 6, 2013



StarStarStarStarStar Dr. Wolchinsky is an excellent veterinarian. — Kali B.

Dr. Wolchinsky is an excellent veterinarian.

Jun 4, 2013



StarStarStarStarStar As always we have nothing but positive things to say about all the staff at the Rocky gorge... — Dolly A.

As always we have nothing but positive things to say about all the staff at the Rocky gorge animal hospital. It is an outstanding facility with the very best people working there. Can't think of any way to improve it.

Jun 4, 2013



StarStarStarStarNo Star A little when picking up after surgery but far better than previous procedure, Dr talked to us... — Mia M.

A little when picking up after surgery but far better than previous procedure, Dr talked to us plus the assistant that checked us out was very thorough

Jun 4, 2013



StarStarStarStarStar You are the best people in this world! — Mia L.

You are the best Doctors and caregivers we have ever known.

Jun 3, 2013



StarStarStarStarStar You are the best!  — Macey L.

You are the best Doctors and caregivers we have ever known.

Jun 3, 2013



StarStarStarStarNo Star Rocky Gorge is top notch — Marlin Y.

I really appreciate the new, streamlined check out process.

Jun 3, 2013



StarStarStarStarStar I really appreciated the help I got when Sakamoto had a little accident in his carrier — Sakamoto C.

I really appreciated the help I got when Sakamoto had a little accident in his carrier. The girls (I am sorry, I am terrible at remembering names) were very helpful in getting him and his carrier cleaned up.

Jun 2, 2013



StarStarStarStarNo Star I am coming from a different vet after having just moved — Bailey K.

I am coming from a different vet after having just moved. I have pet insurance and a form that gets submitted with an invoice after each vet visit. At my last vet, they kept the form on hand and took care of the submission for me. When I asked about it at Rocky Gorge, they told me that I had to fax it in myself. I don't have a fax machine at home and when I told them that, I was told that Staples has fax machines. I would like to have the staff at the office to take care of the insurance submissions in case there is something else that the insurance needs. It's a lot easier to have insurance contact the vets office directly.

Jun 2, 2013



StarStarStarStarStar I love Rocky Gorge! You can always see Sammy w/in a reasonable time of my calling — Sammy D.

I love Rocky Gorge! You can always see Sammy w/in a reasonable time of my calling. He stays there overnight too and you take good care of him

Jun 2, 2013



StarStarStarStarStar Sam's Dex Suppression Test — Sam N.

The staff at Rocky Gorge is always kind and friendly. I have been taking my pets (dogs and guinea pigs) there for 17 years and have never been disappointed in the care they receive.

Jun 1, 2013



StarStarNo StarNo StarNo Star I had to wait over an hour to pick up my dog from surgery on Thursday — Alice S.

I had to wait over an hour to pick up my dog from surgery on Thursday. Once I finally was taken into the room, no one could explain the surgery or bloodwork that was performed, and it was even unclear whether or not my dog had sutures that needed to be removed. No one called me during the day in regards to my dog or her condition or to let me know that the surgery was more extensive than previously thought. I had to specifically ask for the vet to call me the next day so that I could get some information. Dr Farnam was apologetic but as a new client I wax disappointed with the surgery pick up wait time and lack of communication about her condition.

May 31, 2013



StarStarStarStarStar Very fine Veterinary practice which I have recommended to friends — Teddy C.

Very fine Veterinary practice which I have recommended to friends. I feel complete confidence in the Veterinarian who I see. My ONLY suggestion would be to try to decrease wait time. At some visits it can be a bit long.

May 30, 2013



StarStarStarStarStar Outstanding Service — Shadow K.

Shadow and I appreciate the outstanding service we received at her dr's appointment. Thanks for everything!

May 30, 2013



StarStarStarStarNo Star Appointment time — Pepper A.

My only issue is that I waited over 45 minutes past my appointment time for a 10 minute visit. Doesn't seem right that the wit is greater than the actual visit.

May 28, 2013



StarStarStarStarStar overall - am very happy - financial options come up on the survey so I am not sure if there were... — Buddy L.

overall - am very happy - financial options come up on the survey so I am not sure if there were any options - might help to clarify but all the billing WAS explained before services were rendered.

May 27, 2013



StarStarStarStarNo Star great staff! wonderful service — Sherri B.

The staff treated us well and provided great customer service.

May 27, 2013



StarStarStarStarStar As always Jinx had a very positive experience. I love your practice and refer friends often — Jinx H.

As always Jinx had a very positive experience. I love your practice and refer friends often

May 26, 2013



StarStarStarStarStar Rocky Gorge Animal vet — Jackson G.

Vets is very kind to my dogs & very clear & concise with questions

May 25, 2013



StarStarStarStarNo Star Fella's xrays — Fella M.

still waiting for results to be discussed. Asked to be called on cellphone. It is a holiday weekend, but please call next week!

May 24, 2013



StarStarStarStarStar Dr. Applebaum has been our vet for several years — Topaz W.

Dr. Applebaum has been our vet for several years. She is always compassionate and thorough when treating our pets. She gives us options and discusses the pros and cons of each.

May 24, 2013



StarStarStarStarStar Customer Service — Maserati P.

As usual, the customer service that RGAH provides was exceptional. Thank you for making our "fur babies" feel so comfortable.

May 24, 2013



StarStarStarStarStar Excellent — Moo W.

I wouldn't go to any other vet. Thank you so much.

May 23, 2013



StarStarStarStarStar I absolutely love Dr. Pasacoff. — Gandalf B.

I absolutely love Dr. Pasacoff.

May 23, 2013



StarStarStarStarStar I love coming here and with 3 dogs I seem to be here alot lol. I wouldn't change a thing! — Balon A.

I love coming here and with 3 dogs I seem to be here alot lol. I wouldn't change a thing!

May 23, 2013



StarStarStarStarStar GREAT Experience — Bailey T.

I was a bit worried about my Cocker's teeth cleaning, since I hadn't taken him in YEARS. The Drs at Rocky Gorge were FANTASTIC! They took excellent care of my love-bug, treated him w/ TLC, and best of all, they cleaned his teeth so well that his mouth looks (and smells!) like a brand new doggie! Bailey was not traumatized at all. Rocky Gorge, is, by far, the BEST veterinary clinic I have EVER been to (and I've lived in MD, CA, AZ and TX!). I will ALWAYS go to them for all of my pets' health needs.

May 23, 2013



StarStarStarStarNo Star Lphasa had a an emergency appointment. The wait was quite long to see the doctor — Lhasa C.

Lphasa had a an emergency appointment. The wait was quite long to see the doctor. But, the doctor provided excellent service.

May 22, 2013



StarNo StarNo StarNo StarNo Star Dr. Ray spoke to us in a very patronizing way — Topper V.

Dr. Ray spoke to us in a very patronizing way. She smiled but it was clearly patronizing and it almost seemed like she doesn't like people or is just fed up with pet owners in general. When answering my questions, her answers were condescending and short which would deter me from asking more- which is not good when we're talking about your pet's health. We have been coming to RGAH for 5 yrs and I would make sure we did not see her again.

May 22, 2013



StarStarStarStarStar Sofia's spay surgery with Dr. Morris went very well, as do all our visits (Abbi and Sofia) with Dr — Sofia A.

Sofia's spay surgery with Dr. Morris went very well, as do all our visits (Abbi and Sofia) with Dr. Appelbaum.

May 21, 2013



StarStarStarStarNo Star Dear Drs.: Tawny, my rescued kitten, was examed by Dr. Ray on 4/27/13 and then again by Dr — Tawny S.

Dear Drs.: Tawny, my rescued kitten, was examed by Dr. Ray on 4/27/13 and then again by Dr. Rine on 5/18/13, and I have been informed that Tawny will need to be examined again on 6/8/13 when I bring him in for his 3rd distemper and rabies vaccination. Could you please provide me with a detailed explanation of what is being exmined/looked for. Also, Dr. Rine said that even though Tawny's fecal exam came back negative, she was prescribing a "general" dewormer. Could you please explain the reason for this. Your response will be greatly appreciated. Sincerely, Tawny's Mommy (Laura Spracklin); new to the world of feline mothering.

May 21, 2013



StarStarStarStarStar Miss O's road to recovery — Oriole S.

Due to work schedules, my 18 year old son has been bringing Oriole in for treatments for an infection that has been affecting her paw, chin, and ears. The doctors and staff have been wonderful and ensure that my son has a clear understanding of what is needed to get Oriole healthy. In turn, he can relay to us what is needed to provide the necessary care for her at home. We appreciate the level of care Rocky Gorge gives not only to Oriole, but to us as well!

May 21, 2013



StarStarStarStarStar Dr Morris's work, assessment and expertise are most appreciated and valued by our family. — Toby D.

Dr Morris's work, assessment and expertise are most appreciated and valued by our family.

May 21, 2013



Thank u all my family happy with all ur team . — Princess G.

Thank u all my family happy with all ur team .

May 20, 2013



What can I say I'm so happy & my dogs .....dr rays u are good thank u — Bella G.

What can I say I'm so happy & my dogs .....dr rays u are good thank u

May 20, 2013



StarStarStarStarStar Beautiful grounds and excellent service — Milo M.

Will highly recommend this place. Our dog was more relaxed here than at other vet's office. Resort like setting and friendly staff really helps with a good experience.

May 19, 2013



StarStarStarStarNo Star Vet Appt — Roxy A.

My dog always freaks out when we go to the vet. However, I think they handled her better than I expected them to.

May 19, 2013



StarStarStarStarStar DON'T CHANGE A THING!! We love you all! One change you DID make that is fabulous is... — Phoebe B.

DON'T CHANGE A THING!! We love you all! One change you DID make that is fabulous is check-out-in-the-exam-room. Saves a lot of wait time after the exam. Thank you!!

May 19, 2013



StarStarStarStarStar We brought our dog, Lili, in for an emergency visit on Wed night, May 15 Sadly she was euthanized — Judy R.

We brought our dog, Lili, in for an emergency visit on Wed night, May 15 Sadly she was euthanized. We would like to express our gratitude to the wonderful woman vet and her assistant who helped us through this awful procedure. Sorry, we didnot get your names but you are both caring and compassionate people and youmade it a little more bearable. Alan and Judy Ratner

May 18, 2013



StarStarStarStarStar keep Dr. Applebaum...(spelling?) She's great on explaining everything in understandable language! — Chester N.

keep Dr. Applebaum...(spelling?) She's great on explaining everything in understandable language!

May 17, 2013



StarStarStarNo StarNo Star I have been bringing my pets to RGAH for over 15 years — Molly H.

I have been bringing my pets to RGAH for over 15 years. Although I do appreciate the new facility with state of the art equipment and the many services provided I feel the prices have sky rocketed. It is very hard to afford the care my pets need and deserve.

May 16, 2013



StarNo StarNo StarNo StarNo Star My pet of 14 years had to be put down at your clinic yesterday — Syretha S.

My pet of 14 years had to be put down at your clinic yesterday. Perhaps you should think about the appropraiteness of sending generic emails after all visits that say "it was great seeing you yesterday and complete the survey. I got the same one after visiting you and was told he had cancer. Unbelieveable!

May 16, 2013



StarStarStarStarStar Totally satisified, have told many of my friends to come to Rocky Gorge. — Daisy May M.

Totally satisified, have told many of my friends to come to Rocky Gorge.

May 14, 2013



StarStarStarStarStar Everything went fine. No changes necessary. — Dobie K.

Everything went fine. No changes necessary.

May 14, 2013



StarStarStarStarStar dog visit — Tobi T.

Love the staff, very attentive to your animals and your needs

May 14, 2013



StarStarStarStarStar We have been coming there for 17 years and have always had wonderful service — Oliver D.

We have been coming there for 17 years and have always had wonderful service. we are always treated like family and our pets are given a lot of love and attention. Keep up the great work and thank you for caring so much

May 14, 2013



StarStarStarStarNo Star This visit was the same because of a dog attack this dog suffered a small puncture wound... — Kenna S.

This visit was the same because of a dog attack this dog suffered a small puncture wound underneath her left eye.

May 13, 2013



StarStarStarStarNo Star This visit was an emergency because of a dog attacking my three dogs when walking — Andre S.

This visit was an emergency because of a dog attacking my three dogs when walking

May 13, 2013



StarStarStarStarStar Over the last few months two of my four dogs Jolie and Simon have had several visits due to... — Simon R.

Over the last few months two of my four dogs Jolie and Simon have had several visits due to serious illnesses. Many tears were shed while at Rocky Gorge and decisions needed to be made. I cannot tell you how much I appreciated everyone's compassion. It is hard to make tough decisions regarding our pets and the vets, and techs, and everyone else know what we are going through. I have had friends suggest I go to a vet closer to my home and I tell them every time, I will never take my pets to another vet other than Rocky Gorge. I don't care how far I have to drive (about 45 minutes) I love them, and I won't ever change. So here is my (((HUG)) for being the best Vets any parent of 4 crazy dogs could ever ask for.

May 13, 2013



StarStarStarNo StarNo Star Two comments.1. The one thing that is off putting is that you do not accept any pet insurance — Flare B.

Two comments. 1. The one thing that is off putting is that you do not accept any pet insurance. To be honest I am thinking of changing over to a place that will as its something I wil need if I rescue yet another dog. 2. Initially it was not clear that every time I booked a time I was going to be ccharged a vets office visit on top of all the other cahrges. For things like shots the vet simply just gave the shot and did no extra checking( no prodding or feeling about)so it didnt feel good. However in yout favor, your staff are mostly friendly and polite.

May 13, 2013



StarStarStarStarStar I always leave Rocky Gorge with a good understanding of my pet's health — Solomon D.

I always leave Rocky Gorge with a good understanding of my pet's health. I like the fact that not only is my pet being treated, but that Dr. Wolchinsky takes the time to educate me about my pet's health. I really appreciate the staff''s professionalism and how they seem to genuinely care for the well being of my pet. I am always confident that my dog is getting quality care.

May 12, 2013



StarStarStarStarNo Star I would like a call back from the vet or vet teh when I call with questions — Scooter S.

I would like a call back from the vet or vet teh when I call with questions. It should not take 3 to 4 calls back to the dr to get a return call. When I call I would hope that the person before would have written down what the call was about. This part of the practice really needs to be reformed.

May 12, 2013



StarNo StarNo StarNo StarNo Star The customer service needs to improve from the front desk staff and most definitely with the techs — Cali D.

The customer service needs to improve from the front desk staff and most definitely with the techs. The long wait time is unacceptable when an appointment is made. There could be water available and treats for the pets.

May 12, 2013



StarStarStarStarStar I love Rocky Gorge and will take my pets there no matter how far I would have to drive.  — Lucy M.

I love Rocky Gorge and will take my pets there no matter how far I would have to drive.

May 12, 2013



StarStarStarStarStar Dr weiler always does a great job! — Charlie M.

Dr weiler always does a great job!

May 11, 2013



StarStarStarStarStar The best animal hospital I've experienced — Jade R.

We'll miss Rocky Gorge when we move to Alaska in mid June!

May 11, 2013



StarNo StarNo StarNo StarNo Star This visit was the worst experience I had with Rocky as it relates to my arrival and check-in — King Carter G.

This visit was the worst experience I had with Rocky as it relates to my arrival and check-in. My Father passed away and I have taken his dog. When I made my appt. I made it for both dogs. I had to push the time back, but only 1 of the dogs appt was pushed back (not my fault as I specified both dogs when I called). When I arrived I was told that I had missed 1 appt and that in order to be seen I would have to see the EM Vet and pay extra. I asked if she could just check with the Vet to see. What I witnessed made me want to cry (already emotional about my Dad and this visit with his dog), but the fact that I referred him and my sister to this Vet and the response given from the Dr. was appalling. The Vet shook their hands and head perfusely while stating "absolutely not, absolutely not...". The lady from the front desk pulls the Vet out of my view. When I return to the desk to notify the front desk of my Fathers passing, she wouldn't make eye contact with me...

May 10, 2013



StarStarStarStarStar This survey request came at a bad time, as our last visit we had to have our Boomer put down. — Nancy C.

This survey request came at a bad time, as our last visit we had to have our Boomer put down.

May 10, 2013



StarStarStarStarStar Everyone who I have dealt with has been great — Dusty L.

Everyone who I have dealt with has been great. They are so good with Dusty and he likes coming there which is a big relief to me.

May 10, 2013



StarStarStarNo StarNo Star I love Rocky Gorge — Daisy C.

I love Rocky Gorge. I always have pleasant visits there and the tech I dealt with this time was very nice and professional as was the rest of the staff. We were in and out in a timely manner. The only thing I didn't like about this visit was that I was told to come in at all! My dog had chewed on a Raid Ant Bait Trap and when I called you guys I was told to bring her in right away. When I arrived I was told they couldn't do anything unless I called ASPCA Poison Control first. That was $65 by itself and a $10 fee from the visit when nobody really did anything for my dog. I'm not upset with the tech at all, but it would have been nice if the person on the phone told me when I called that I would have to call poison control no matter what, it would have saved me $10 that I didn't have to spend, because ASPCA poison control instructed me on the phone that she did not need to go to the vet. I feel like Rocky Gorge let me down this time! :(

May 10, 2013



StarStarStarStarStar Great service and friendly staff — Harry H.

Very organized and clean facility. The doctor was caring and responsive. She gave helpful suggestions.

May 5, 2013



StarStarStarStarNo Star Review — Laurette D.

I brought my cat in to be put to sleep. I really appreciated the fact that you put me immediately in a room without making me wait in the waiting room. I also really liked the fact that I could leave through the side door without walking through the lobby when it was time to leave. The doctor was very understanding of my distress. And I appreciated the Sympathy card that was sent afterwards.

May 5, 2013



StarStarNo StarNo StarNo Star You scheduled a 7:15 pick up, so we were there at 7, but we did not get our dog back until almost... — Lady C.

You scheduled a 7:15 pick up, so we were there at 7, but we did not get our dog back until almost 8 pm.

May 3, 2013



StarStarStarStarStar We were very satisfied with the visit with Dr Pasekoff. — Lili R.

We were very satisfied with the visit with Dr Pasekoff.

May 3, 2013



StarStarStarStarStar Great Experience — Monte D.

Had to wait a while to be called back to pick up my dog but the staff is friendly, knowledgeable, and helpful. It's nice not having to juggle your dog at the front desk while you fill out paperwork and pay, you do everything form the exam room. I'll be switching over to this vet ASAP

May 3, 2013



StarStarStarStarStar would like to know if there are any holistic options to offer my dog to help calm him on vet... — Buddy P.

would like to know if there are any holistic options to offer my dog to help calm him on vet visits....he gets so upset (shaking, burrowing into me...) when we come to the vet...I try to comfort him but I don't know how to make it a positive experience.

May 3, 2013



StarStarStarStarStar Fantastic — Jazz G.

This is the most caring vet office I have been associated with. I recommend it to all my pet parents.

May 2, 2013



StarStarStarStarStar I am very pleased at the speed of being seen. Years ago with my last cat, it was not so.  — Nidalee Penny K.

I am very pleased at the speed of being seen. Years ago with my last cat, it was not so. Vet helper was very good with my cat as was the vet. Excellent service and cost was about what I expected.

May 2, 2013



StarStarStarStarNo Star Good Visit — Einstein G.

My dog had a dental appointment today. Staff was very nice, explained everything to me and took good care of my pet

May 1, 2013



StarStarStarNo StarNo Star There were some problems, noone was available to help me get my dog out of the car during... — Kevin B.

There were some problems, noone was available to help me get my dog out of the car during emergency hours. Finally got someone who was leaving their shift to help. Waited 20 min. during emergency hours while my dog was bleeding internally. There was a mixup wherein one of the staff told me they forgot to tell the vet we were there, but then retracted it. Then I was told the vet asst. reported to the vet Hank was just lethargic and so the vet didn't have a sense of urgency about Hank. The staff really needs to work on communication. You are also understaffed. We were the only patients in all of the waiting rooms-that 20 minutes could have been time spent saving a pet's life. Hank would have died anyway and in the end it didn't matter, but we should not have experienced that. However Dr. Bricker did an EXCELLENT job with Hank and communicating with us through the surgery and decision to put Hank down. We really appreciate how compassionate and caring he and the staff were.

May 1, 2013



StarStarStarStarStar Visit — Mali W.

Great service and appointment made for same day

Apr 30, 2013



StarStarStarStarStar This visit was quick and informative and ALways A Pleasure seeing Doc Wolchinsky!! I really... — Lenny E.

This visit was quick and informative and ALways A Pleasure seeing Doc Wolchinsky!! I really appreciate his genuine love and knowledge of animals and I always refer and speak highly of Rocky Gorge AH and now that you have the credit card swiper in the room......wow super fast smooth exit!! I was given a clear explanation of Lenny's condition and proper use of medicines.. I look forward to having Lenny better real soon! I know I'll have the support I need from RGAH.

Apr 30, 2013



The drs and the staff are the absolute best team I have ever met! Your staff are all so warm and... — Emily R.

The drs and the staff are the absolute best team I have ever met! Your staff are all so warm and friendly, you have a remarkable team of people!

Apr 30, 2013



StarStarStarStarStar Great visit, tech and Dr — Nero M.

Great visit, tech and Dr. were very polite to me and respectful of my cat, even offered him a treat at the end! I'm very pleased with the office, it's the cleanest vet office I've ever been in. I would definitely recommend to others.

Apr 26, 2013



StarStarStarStarStar SKYE'S SURGERY AND FOLLOW UP — Skye H.

The staff is very welcoming and honest when it comes to treatment options. I trust all of my pets in their care as we have been going there for over 10 years.

Apr 26, 2013



StarStarStarStarStar Jack, the amazing Australian Cattle Dog — Jack L.

I love going to see Dr. Aplebaum. Even though I bark at everyone in the waiting room, and people going in and out of every door in the whole place, I am only looking for attention. Please keep petting me and telling me how cute I am. I'll tell all my friends about how wonderfully you treat me! :)

Apr 26, 2013



StarStarStarStarStar R. Sylte — Blackie S.

We are very happy with the service

Apr 25, 2013



StarStarStarStarStar Wonderful experience as always, we would never take our dog anywhere else! Highly recommend. — Jax W.

Wonderful experience as always, we would never take our dog anywhere else! Highly recommend.

Apr 24, 2013



StarStarStarStarStar Jasper was in recently for teeth cleaning. I was a bit worried due to his age — Jasper W.

Jasper was in recently for teeth cleaning. I was a bit worried due to his age. But all went very smoothly and his recovery 24hrs went just the same.

Apr 23, 2013



StarStarStarStarStar The best vet in Laurel — Jasper W.

I've had nothing but top notch treatment and service at RG. Wouldn't want to take my pets anywhere else. Includes boarding as well.

Apr 23, 2013



StarStarStarStarStar The visit wass excellent as usual. — Cyrus C.

The visit wass excellent as usual.

Apr 22, 2013



StarStarStarStarNo Star Great Service Just Busy Hour — Franklin H.

Great Service Just Busy Hours for AM drop offs and evening pick-ups.

Apr 22, 2013



StarStarStarStarStar Great Service — Bailee W.

The staff at Rocky Gorge is tje best!!!

Apr 21, 2013



StarStarStarStarNo Star I would like to see monthly payment plans on visits — Cali W.

I would like to see monthly payment plans on visits. I have 5 cats and it would be easier financial wise.(esp. being a retire) The in between cat visit coud be sooner. More discounts.(example, two separate cat visits 10% off)

Apr 19, 2013



StarStarStarStarStar Vets always take excellent care of my kitties. I feel blessed to have Rocky Gorge in this area — Ester G.

Vets always take excellent care of my kitties. I feel blessed to have Rocky Gorge in this area. My ragtag rescues are treated like royalty. They get the best treatment available and lots of love.

Apr 19, 2013



Rocky Gorge is the best place in Maryland and Pa that a dog could visit, stay or be treated. Wow!! — Kuno S.

Rocky Gorge is the best place in Maryland and Pa that a dog could visit, stay or be treated. Wow!!

Apr 19, 2013



StarStarStarStarStar Always happy with the services on my dogs and everyone is so nice and understanding. — Rhett W.

Always happy with the services on my dogs and everyone is so nice and understanding.

Apr 19, 2013



StarStarStarStarStar This is an excellent and friendly vet. — Reiko V.

No Comments. This is an excellent and friendly vet.

Apr 19, 2013



StarStarStarStarNo Star We were promised a followup phone call within a day or two after our last visit on the stool... — Fabian F.

We were promised a followup phone call within a day or two after our last visit on the stool sample we dropped off. Still no response.We also just got a postcard in the mail today saying Fabian was overdue for a shot he just had taken.

Apr 18, 2013



StarStarStarStarStar Best place! — Karma H.

I drive an hour to bring my animals here! I've tried other places closer and nothing compares to the staff and service.

Apr 18, 2013



StarStarStarStarStar I love the late vet hours. You guys are great. — Toby C.

I love the late vet hours. You guys are great.

Apr 18, 2013



StarStarStarStarStar Response needed thanks — Punch K.

Punch said the this place looks better and cleaner than some human hospitals and the doctor was great. The only problem he had was the wait. He also had a question about his bowed legs. Doc said he needed more sunlight but will calcium supps correct the this issue quicker?

Apr 18, 2013



StarStarStarStarStar Staight talk the way I like it — Fox S.

I love Dr. Morris at Rocky Gorge Animal Hospital because I know she'll tell it to me straight. She understands that I love my animals, but is also realistic about the care they really need. She's a no-nonsense gal and I appreciate her experience and expertise.

Apr 18, 2013



StarStarStarStarStar We came on an emergency basis late on a Saturday night, and were treated wonderfully — Percy Frank F.

We came on an emergency basis late on a Saturday night, and were treated wonderfully. My dog is doing well.

Apr 18, 2013



StarStarStarNo StarNo Star I can't believe the amount of time it takes to check-in a pet and to release the pet — Whiskers N.

I can't believe the amount of time it takes to check-in a pet and to release the pet. There has to be something you can do to improve this. I love RGAH but each time I need to come there, I shudder at how long I will be kept waiting - appointment or not.

Apr 18, 2013



StarStarStarStarNo Star There's always a bunch of dog fur everywhere. On chairs, floors, etc — Olive Oil D.

There's always a bunch of dog fur everywhere. On chairs, floors, etc. I end up having to change my clothes as soon as i get home because i'm covered with fur. Any chance that the chairs in the waiting area and the waiting room can be cleaned up more often would be ideal

Apr 18, 2013



StarStarStarStarStar I love coming here, everyone is great! — Loki A.

I love coming here, everyone is great!

Apr 18, 2013



StarStarStarStarNo Star Lackluster customer service, exceptional vet care — Athena S.

I've been very happy with the quality of care my pets (3 cats, 1 dog) have received at Rocky Gorge. The front desk staff is slightly rude both on the phone and in person. I've stood at the desk, waiting for someone to great me and ask how they can help, while associates finished their own conversations about unrelated topics. They seemed bothered to greet and sign us in. This has been a consistent behavior throughout the two years we've been coming to this clinic. It would be great if someone made eye contact as you come through the door, asking how they can help. Once in a room I've had good experiences, and I think the vets are great.

Apr 18, 2013



StarStarStarStarStar Great Place! — Demon B.

I was having vet issues where I was going, my mom recommended Rocky Gorge. I took my moms advice and have been going there for three years now, and I'm not planning on going anywhere else.

Apr 18, 2013



StarStarStarStarStar Really, really liked Dr — Atticus B.

Really, really liked Dr. Sallie Morris; the room was clean and spacious and we could pay right there on the spot which is so convenient because dogs are enclosed and your hands are free to deal with payment

Apr 18, 2013



StarStarStarStarStar Wait times are still long but checkout is more efficient — Domino C.

Wait times are still long but checkout is more efficient

Apr 18, 2013



StarStarStarStarStar Brandy's visit — Brandy S.

Thank you for Dr Morris and all the wonderful team members who always give such caring service to Brandy!

Apr 18, 2013



StarStarStarStarStar Can not ask for better service. Staff was great, Cookie came home in good shape — Cookie K.

Can not ask for better service. Staff was great, Cookie came home in good shape. Financial arrangements were made and we are very grateful for that help. Cookie keeps seeing Dr. Morris in her dreams.

Apr 18, 2013



StarStarStarStarStar Dr Fowler was amazing as always — Rufus H.

Dr Fowler was amazing as always. I also needed to call in for further advice with some of rufus's medicine. While not she was not available at the exact time I called(not that I expected her to be) she called me back quickly and was very helpful.

Apr 18, 2013



StarStarStarStarStar A vet with an interest in reproduction and working with breeders which would relieve the pressure... — Dominic F.

A vet with an interest in reproduction and working with breeders which would relieve the pressure on Dr.Morris.

Apr 18, 2013



StarStarStarStarStar Everything was really great and I was very impressed. The facility is open and clean — Shelby P.

Everything was really great and I was very impressed. The facility is open and clean. I've been there about 5 times and never had to wait longer than 10 minutes (shocking!). Staff is very professional, friendly, and knowledgeable. The vet we had was really excellent and really explained why and what she was doing. Overall, I'd really recommend them.

Apr 18, 2013



StarStarStarStarStar I love Rocky Gorge Animal Hospital. I have been taking my dogs there for more than 13 years — Jolie R.

I love Rocky Gorge Animal Hospital. I have been taking my dogs there for more than 13 years. The staff is always friendly and the doctors are always caring and thoughtful. I love you all. Sincerely, Pamela Rudiman

Apr 15, 2013



StarStarStarStarStar Review for Logan Cary — Logan C.

The staff is phenomenal. Dr. Sallie is outstanding. KUDOS to everyone. Thank you, everyone.

Apr 5, 2013



StarStarNo StarNo StarNo Star There is not enough space in this box for the comments I wrote. Please feel free to contact me. — Twyla M.

There is not enough space in this box for the comments I wrote. Please feel free to contact me.

Apr 4, 2013



StarStarStarStarNo Star The only rec is that you might want to increase communication — Isa M.

The only rec is that you might want to increase communication. My dog was only in for a x-ray and I had to come to get her due to the lateness of the day. However when I arrived everyone was very apologetic and helpful so handling the situation was done well.

Apr 4, 2013



StarStarStarStarStar Very professional staff — Bruce S.

Very professional staff. Total visit time very short, everything including payment is processed in the room your pet is seen in.

Apr 3, 2013



StarStarStarStarNo Star great job — Panzer G.

as always, great job. prices seem to be getting really high but other than that, thanks.

Apr 3, 2013



StarStarStarNo StarNo Star I made an appointment for 7:00 p.m. a week or so before the appointment date — Emme P.

I made an appointment for 7:00 p.m. a week or so before the appointment date. When I arrived I was told I had no appointment and was told I would be fitted in. The girl at the counter was not very sympathetic at all and offered nothing but that I would be squeezed in. She was not friendly at all. I asked her about how long it would be and she said she could not say. Finally after over 3 hours, when i got up and came to the counter she said that Dr. Ray would be seeing me next. Never in all the time I sat there did she update me on my situation. Dr. Ray is the greatest and I waited because i wanted my cat to see her and i will bring both of my pets back to see her. I will also call in the future to make sure I have an appoinment. I was there last night from 6:45 to 10:45 p.m. I didnt want to leave and come back because my cat is not happy going and it is hard on her. If I had know it would have been that long I would have left anyway. I just kept hoping I was next.

Apr 2, 2013



StarStarStarNo StarNo Star PLEASE take this into consideration — Trixie L.

We've been going to Rocky Gorge for years and years and we have recommended you guys to everyone we know. We especially love Dr. Wolcinski. The problem is that the wait time before and especially AFTER the appointment has slowly gotten worse and worse. Just yesterday, we waited over an hour just to pay our bill AFTER the our dogs were already seen and checked out. When we had to put my cat down a couple of months ago, we waited for the euthanasia for almost an HOUR, while in the waiting room already, having already had the dr in there once to get the injection, while my cat SUFFERED, barely breathing and in obvious pain. It was GUT WRENCHING! We had to come out and ask what was going on 3 times before someone finally acknowledged our situation! In economic times like these when both pet parents are working and it's REALLY hard to get time off to make the appointment in the first place, we REALLY hope that RGAH understands that every extra minute away from work is more money out of our pockets. Saturdays are just too nuts, so we try to avoid those as much as possible. PLEASE work on a more efficient check in and check out system and PLEASE PLEASE be more considerate to those who are watching their pet suffer while waiting to put them down. That's hard enough as it is. We love RGAH so much. Please love your customers (both human and animal) back just as much.

Apr 2, 2013



StarStarStarStarStar We Love your doctors and facility. We come all the way from Elkridge to see Dr. Ray — Portis B.

We Love your doctors and facility. We come all the way from Elkridge to see Dr. Ray. I also love that you are now open 24 hours. We had to bring our dog in on Easter morning... thankfully you were open so we didn't have to take him to a random place that knows nothing about him. The pharmacy and check out have improved immensely since opening the new facility, thank you for being attentive to our suggestions.

Apr 2, 2013



StarStarStarStarStar Under the circumstances, I was very satisfied with the service all around. Thanks so much — FRANKLYN C.

Under the circumstances, I was very satisfied with the service all around. Thanks so much. Cheryl Carson

Apr 1, 2013



StarStarStarStarStar I wouldn't trade Dr — Schatzie P.

I wouldn't trade Dr. Beck for the world! She's a true gem to Rocky Gorge and my pets and I just love her!

Apr 1, 2013



StarStarStarStarStar I wouldn't trade Dr — Clementine P.

I wouldn't trade Dr. Beck for the world! She's a true gem to Rocky Gorge and my pets and I just love her!

Apr 1, 2013



StarStarStarStarStar Well Run Animal Hospital — Tigger K.

Good, knowledgeable tech staff. Excellent DMV vet who is not only competent, but also takes the time and care to explain the issues very plainly. Very professional.

Apr 1, 2013



StarStarStarStarStar Best vet care ever, as always. — Max E.

Best vet care ever, as always.

Mar 31, 2013



StarStarStarStarStar Well taken care of — Alex P.

We have taken all of cats to Rocky Gorge A.H. since the late 1980s. The staff and veterinarians are friendly, compassionate and professional. Our pets have been well taken care of. Since they went to appointments, both our cats and I appreciate how quickly we are in and out of the office. Less time for me to wait. Less time under stress for the cats!

Mar 31, 2013



StarStarStarStarStar Everything was good — Candy M.

Everything was good. I like being able to pay at the end of the visit in the room instead of having to wait. Dr. Beck is the best.

Mar 31, 2013



StarStarStarStarStar well worth the visit — Beanie K.

Always good service and confidence in the medical staff. This is my 3rd dog and can't imagine trusting their health to any other vet.

Mar 30, 2013



StarStarStarStarStar For number 4 I said 15 to 30 because I was being honest, but I also was not upset because everyone... — Nephthis T.

For number 4 I said 15 to 30 because I was being honest, but I also was not upset because everyone was busy helping others and not standing around. I don't want this to reflect negativly against anyone because things happen and you just have to go with the flow of life. I would hate for anyone to ignore a pet for any reason just because some jerk (customer) was feeling slighted because you didn't get to him/her in a timely manner. Plus the tech let me know what was going on so I wasn't in the dark.

Mar 30, 2013



StarStarStarNo StarNo Star I received a call from a doctor telling me my pet is fine and that I can come and pick him up only... — Siglinde F.

I received a call from a doctor telling me my pet is fine and that I can come and pick him up only find when I got there that he wasn't fine at all and I had to put him down the next morning. I think the doctors need to know what they are talking about before calling owners with information that makes the owner hopefully only to be disappointed.

Mar 28, 2013



StarStarStarStarStar I would have liked to talk with Dr Morris but she was very busy and I did not get the opportunity — Benny N.

I would have liked to talk with Dr Morris but she was very busy and I did not get the opportunity. The medicine I was sent home with was not already made-up and it called for 14 ml of water to be mixed with it. I had no idea how 14ml of water equated to ounces. I ended up taking a dropper that was marked as 1ml and using it to add 14 of these to the powder. The medicine should have been ready to use or I should have been given something to measure the water in ml's. One last complaint was I sat in the waiting room over 20 minutes before someone came to talk to me and get me my cat.(and I think it would have been longer but I stood up and looked very annoyed.) I just don't understand why it takes so long to check-out and get a pet after surgery.

Mar 26, 2013



StarStarStarStarStar Very thankful you could squeeze him in to get a ciropractic adjustment. — Rusty P.

Very thankful you could squeeze him in to get a ciropractic adjustment.

Mar 26, 2013



StarStarStarStarStar I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour... — Zita S.

I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour early. The staff bent over backwards to work with us and were very understanding of my situation. They didn't rush the care of my animals even though I made a mistake. Thanks to Dr. Beck and the staff at RGAH!

Mar 26, 2013



StarStarStarStarStar I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour... — Gypsy S.

I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour early. The staff bent over backwards to work with us and were very understanding of my situation. They didn't rush the care of my animals even though I made a mistake. Thanks to Dr. Beck and the staff at RGAH!

Mar 26, 2013



StarStarStarStarStar I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour... — Kyli S.

I have to say super thanks! I messed up the appointment time for my 3 animals and was an hour early. The staff bent over backwards to work with us and were very understanding of my situation. They didn't rush the care of my animals even though I made a mistake. Thanks to Dr. Beck and the staff at RGAH!

Mar 26, 2013



StarStarStarStarNo Star We had to wait so long before we were seen and we had an appointment — Pepper C.

We had to wait so long before we were seen and we had an appointment. It would have been nice if someone would have said something to me about the delay

Mar 25, 2013



StarStarStarStarStar visit with tadpoles — Flash R.

Vet. was extremely knowledgeable with such unusual animals.

Mar 25, 2013



StarStarStarStarStar Dr. Pasekoff has an excellent manner with people and pets — Totleigh D.

Dr. Pasekoff has an excellent manner with people and pets. It is easy to connect with her and she makes everything crystal clear.

Mar 25, 2013



StarStarStarStarNo Star Very Good — Sadie T.

I love Rocky Gorge. We especially love Casey; she's great! It just starts to add up when it gets to be over $1,000. I wish you would offer a multi-pet discount when you have two dogs there at the same time, in the same room.

Mar 25, 2013



StarStarStarStarNo Star The length of our wait to see the vet was annoying. — Daisy A.

The length of our wait to see the vet was annoying.

Mar 24, 2013



StarStarStarStarNo Star I love Rocky Gorge. The wait was a bit long yesterday — Gus M.

I love Rocky Gorge. The wait was a bit long yesterday. I'd ask you to update your capability to receive forms electronically. (I emailed Gus' rabies vaccination several times, and no one seemed to receive it. That was a bit frustrating).

Mar 24, 2013



StarStarStarStarNo Star should have called ahead to find out that Dr. Applebaum was running very late — Tyson S.

should have called ahead to find out that Dr. Applebaum was running very late. Could not remember brand name of dry dog food Tyson is currently on: "Origen" poultry and Fish - please add food info to his patient history. Thanks! And check the waterfall - I love to see it running, but it wasn't.Hope it will be on Premier Pond's tour this yr.

Mar 23, 2013



StarStarStarStarStar Great and thoughtful service.  — Ruby B.

The staff is very warm and is patient when answering all of our questions.

Mar 23, 2013



StarStarStarStarStar We believe Dr. Appelbaum, staff and other attending Veterinarians preserved our pet's life — Zoe C.

We believe Dr. Appelbaum, staff and other attending Veterinarians preserved our pet's life. The professionalism and warm care we experienced was of the highest quality. Thank you.

Mar 23, 2013



StarStarStarStarNo Star I would like to see the outside dog area clean more often — Abby M.

I would like to see the outside dog area clean more often. Dogs smell other dogs waste and we don't know what kind of disease are in the waste.

Mar 22, 2013



StarStarStarStarStar It was an emergency visit. I was told to come in and I would be seen as soon as possible — Max B.

It was an emergency visit. I was told to come in and I would be seen as soon as possible. I believe I only had to wait about 10 minutes.

Mar 22, 2013



StarStarStarStarStar Large laceration need minor surgery it close it with up to 8-10 stitches  — Casey Lynn S.

Dr. And staff very attentive and care about our 4 legged family member and gave her the care she needed. They had her home that night so she could recover in her own bed. They explained her meds to us so we could understand.

Mar 21, 2013



StarNo StarNo StarNo StarNo Star First, and foremost, Dr — Winnie J.

First, and foremost, Dr. Morris is "top notch" and I am indebted to her for taking such wonderful care of Winnie. But she is the only great thing I experienced with this latest visit to Rocky Gorge. We have been long time patients. Winnie had 2nd acl surgery this week. Came to pick him up and was treated so poorly by the front desk all the way to the tech that brought Winnie out to us for pick up. We waited over 40 minutes just to get him discharged. Front desk rudely said there were other patients before us. Not just surgery discharges. When we finally were called back to speak with the tech, she briskly went over the paperwork, as uf she were irritated. Went and got Winnie, and basically just handed him to us with Winnie "yelping". I was upset and asked her to help me and was told he'll bite me! and hastily walked away from us! I didn't know what to do other then just leave. I have to say, I have never felt this way with Rocky Gorge. What has happened? It was absolutely kaotic!

Mar 21, 2013



StarStarNo StarNo StarNo Star The after hr Dr.kept trying to push for all the test right then.When it didnt harm my pet to wait — Linda A.

The after hr Dr.kept trying to push for all the test right then.When it didnt harm my pet to wait.It was very expensive.Not to impressed with the Dr..The tech was great (Shaun)

Mar 20, 2013



StarStarStarStarStar I enjoyed our visit everyone is friendly and caring toward us and our pet doberman Copper  — Copper B.

I enjoyed our visit everyone is friendly and caring toward us and our pet doberman Copper i loved the service we were given

Mar 19, 2013



StarStarStarStarStar Dr. Morris was great and I loved that everyone made a fuss over Mr. Bojangles! So sweet! — Mr. Bojangles W.

Dr. Morris was great and I loved that everyone made a fuss over Mr. Bojangles! So sweet!

Mar 19, 2013



StarStarStarNo StarNo Star The costs are very expensive. I wish there were cheaper choices and less expensive avenues — Bailey B.

The costs are very expensive. I wish there were cheaper choices and less expensive avenues. When I take my pet in for a check-up/shots, I never leave the office without spending a minimum of $200.00's. I have 5 pets, so that is a big chunk of change!

Mar 18, 2013



StarStarStarStarStar Tiger's Dental Exam — Tiger K.

Tiger's visit went very well. It was convenient for me to drop off the night before.

Mar 18, 2013



StarNo StarNo StarNo StarNo Star After diagnosis, I was very confused about my options for treatment — Rascal T.

After diagnosis, I was very confused about my options for treatment. At first it seemed I was being told that my dog had a very serious condition that even if cured would lead to other serious problems, but I could still opt for treatment which included 3 days in the hospital with IV fluids and medications costing about $2000. Only after I said it didn't seem practical for an old dog to suffer through treatment only to develop more problems was I told he had a 90 percent change of full recovery. He had started eating again by the time I was able to bring him in. Last night I was told he was eating and could come home. I was told he would have had his medication and breakfast before I picked him up. He had not received any of the morning medications before pick up. He now appears much sicker than when I took him in. I could not go to work as planned because the treatment plan agreed to the night before was not followed. And he is barely responsive and not eating. Overly medicat

Mar 18, 2013



StarNo StarNo StarNo StarNo Star It was not a good visit due to Lil One was having seizures that would not stop so we had to put... — Sue Y.

It was not a good visit due to Lil One was having seizures that would not stop so we had to put her to sleep. The issue that we had was,this happened on Tuesday which was very hard. On Saturday, I received a text and an email wishing her a Happy Birthday. That was the most horrifying experience; your business should of just stabbed us it would not of hurt as bad. I did call on Monday and spoke with Ms. Cathy and that was hard enough having to repeat what happened. I just hope this never happens to anyone else.

Mar 18, 2013



StarStarStarStarStar Cat Annual Visit  — Lexus P.

My cat is now entering the older part of her life and I left with a full understanding of things to keep an eye on and info about arthritis that now seems to be starting. Very informative!

Mar 17, 2013



StarStarStarStarStar I was a walk-in on a Sat — Smitty C.

I was a walk-in on a Sat. Smitty was in distress with his eyes and I was willing to wait as needed. (I somehow missed the switch to appts only on Saturdays). Dr. Morrris saw Smitty within 5 minutes. It was so great to see her and she's as wonderful as I remember. Hope I didn't back up the day's appts too badly. Thank you for the warmth and professionalism extended to me.

Mar 17, 2013



StarStarStarStarStar Dr. Beck is awesome! I trust her with all of my pets — Tyler C.

Dr. Beck is awesome! I trust her with all of my pets. I've worked with Kevin and Kasey a lot recently and have had great interactions with them both. I've recently had an appt with Dr. Applebaum and she's great, too! When checking out after my dogs neuter, the tech did not go over anything about his surgery or recovery. Luckily, I'm a pro at this. :) She was nice, just distracted by the bill.

Mar 17, 2013



StarStarStarStarStar Every one of your doctors are great and so is your staff — Bryndl M.

Every one of your doctors are great and so is your staff. Everyone is always pleasant and friendly and gentle with the animals

Mar 16, 2013



StarStarStarStarStar Excellent Service for a rescued foster dog — Olive T.

We always receive excellent service with our Tails of Hope foster dogs. Making the appointments is always a pleasure with the staff who greet you on the phone and arrange the appointment. Front desk is always pleasant and professional and the vet techs give excellent care and explain all facets of prescribed medications. Veterinarians are professional and extremely knowledgeable

Mar 15, 2013



StarStarStarStarNo Star I didn't see the vet, they were so behind that I saw only a vet tech for the bloodwork — Precious D.

I didn't see the vet, they were so behind that I saw only a vet tech for the bloodwork. Everyone was very courteous, though.

Mar 15, 2013



StarStarStarStarStar The best — Oliver S.

Once again am so pleased with everything.

Mar 15, 2013



StarStarStarStarStar Excellent and professional service. — Percy C.

Excellent and professional service.

Mar 15, 2013



StarStarStarStarStar Ace is always treated like the moviestar diva that he is — Ace C.

Ace is always treated like the moviestar diva that he is. We're continually thankful for the excellent, compassionate care that Ace and all of our previous dogs have always received at RGAH.

Mar 15, 2013



StarStarStarStarStar We had a great experience, as always, at Rocky Gorge. The entire team was amazing in all areas. — Winston G.

We had a great experience, as always, at Rocky Gorge. The entire team was amazing in all areas.

Mar 15, 2013



StarStarStarStarStar Hi Steve, We have only been with you since 1987 so if we cannot find anything wrong by now, you... — Daisy T.

Hi Steve, We have only been with you since 1987 so if we cannot find anything wrong by now, you must be doing something right. Thank-you for all you and your staff do to make us and our "other" family so welcome and healthy.

Mar 15, 2013



StarStarStarStarStar i wish my doctor could treat me this good.... thanks.p.s — Tank M.

i wish my doctor could treat me this good.... thanks. p.s. sales batteries for Invisable Fence collars

Mar 15, 2013



StarStarStarStarStar New Puppy — Laci R.

As always, Rocky Gorge took great care of our pet and of my husband and I. We had a sick puppy, and Dr. Applebaum, Dr. Morris, Dr.Ray and all the staff were great, especially when she had to stay in the hospital overnight. They called me with frequent updates, which relieved a lot of anxiety for me. She's doing great now. Thank you!!

Mar 15, 2013



StarStarStarStarStar Always a pleasure — Peyton K.

I live in Rockville and there are definitely many other places that are closer than Rockey Gorge, but I still make the trip out there because of the friendly staff and professionalism. I have referred many friends to you guys.

Mar 15, 2013



StarStarStarStarNo Star As a worried pet owner, I wish there was a better way for the vet and me to communicate about test... — Parker S.

As a worried pet owner, I wish there was a better way for the vet and me to communicate about test results.

Mar 15, 2013



StarStarStarStarNo Star With regard to annual examinations, it would be helpful to know more than "tests are normal".. — Sheba H.

With regard to annual examinations, it would be helpful to know more than "tests are normal"...or, at least, some confidence that some analysis has been done between current year and previous years' test results to monitor effecitively health trends.

Mar 15, 2013



StarStarStarStarStar Lacey - Spayed — Lacey M.

Very nice staff. Everyone is so polite and helpful. Thank you!!

Mar 15, 2013



StarStarStarStarStar Buckey has been coming to RG for a few years now just for chiropractic work — Buckey T.

Buckey has been coming to RG for a few years now just for chiropractic work. Sally Morris has been wonderful. We will be coming to her from now on for all Buckey's vet needs. She is great!

Mar 15, 2013



StarStarStarStarStar Everything was great!!! There have been many improvements over the last year and customer service... — Missy S.

Everything was great!!! There have been many improvements over the last year and customer service has increased a great deal. Checking out and paying in the rooms with the tech has been a GREAT improvement! No more waiting in line to pay. Check in and check out for surgery is also much easier. There still needs to be more chairs in the back area where pharmacy is located. I know there is less waiting back there since you try to keep people in front but at times one must wait, it's more convenient to wait there and there is no place to sit!

Mar 15, 2013



StarStarStarStarStar I don't know her name but the girl who took us back to the room is an exemplary employee! — Ruby A.

I don't know her name but the girl who took us back to the room is an exemplary employee!

Mar 15, 2013



StarStarStarStarStar I'm always grateful to the staff at Rocky Gorge because they take such good care of Travis. — Travis B.

I'm always grateful to the staff at Rocky Gorge because they take such good care of Travis.

Mar 15, 2013



StarStarStarStarStar No. 4 was hard to answer because we didn't have an appointment — Soto G.

No. 4 was hard to answer because we didn't have an appointment. We understood that we would have to wait. We were very grateful we could come in on a Thursday evening because we didn't want to wait until the next day. So although we waited over an hour, we were aware that it could take awhile.

Mar 15, 2013



StarStarStarStarStar Excellent experience form Roxy! — Roxy W.

Roxy is our newest family member. She is quite shy and Kathy and Dr. W. were just wonderful with her!

Mar 15, 2013



StarStarStarStarStar Always a great experience  — Molly H.

Whenever I take my dog in for care it's always a great experience. The staff is very caring and the doctors provide excellent treatment.

Mar 15, 2013



StarStarStarStarStar Our visits are always pleasant. Thank you — Toby B.

Our visits are always pleasant. Thank you

Mar 15, 2013



StarStarStarStarStar EXCELLENT CARE — Max E.

we have been coming here for 11 years and always receive top care..

Mar 15, 2013



StarStarStarNo StarNo Star The only complaint I have about RGAH is the communication issues — Emmitt S.

The only complaint I have about RGAH is the communication issues. These are always "being worked on" but nothing seems to ever change with them. I love all the doctors at rgah and the newer staff seems very nice but that doesnt mean I dont want someone to tell me my doctor is running behind and even a guestimate on how long. I understand it happens and doctors run behind but I would have appreciated an update so I could have rescheduled for another day. Other than the communication issues everything was fine and they did get me seen as soon as they could. But again some sort of communication needs to be enforced to ensure other clients stay happy.

Mar 15, 2013



StarStarStarStarNo Star We had to wait for over 40 minutes to pick up our pet after his procedure — Riley N.

We had to wait for over 40 minutes to pick up our pet after his procedure. My husband sat in the waiting area, waiting to check out, for over 40 minutes. Thank Goodness some long-time staff member saw him and knew him and commented to the check-out staff that he'd been there a while. Also, our pet's leg still had the bandage from the IV cath - No instructions on when to take it off, etc. At least I used to work there and knew. No complaints about the pet care, just the human care.

Mar 15, 2013



StarStarStarNo StarNo Star Wait Time — Ashleigh D.

Everytime we visit, and we have 4 pets, we have to wait in the room for a minimum of 30 minutes. There seems to be a miscue between the front desk and back of clinic at time, which just translates to frustration on our part. Also, we spend massive amounts of money there, and no complaint. The doctors are top notch and staff seems to be caring.

Mar 15, 2013



StarStarStarNo StarNo Star The doctor was not very friendly. I wouldn't want toCome back to see her — Seven M.

The doctor was not very friendly. I wouldn't want to Come back to see her. I wouldnt mind trying another doctor.

Mar 15, 2013



StarStarStarStarStar Dr Morris — Robert J.

Dr. Morris was extremely sensitive to our sad situation with our much loved Australian Shepherd, Avalon. It was such a huge decision to make and we know we made the right one. Dr. Morris was supportive and helpful with both providing comfort for our Avie and to us. We will always be thankful and appreciate the skills of all of the Rocky Gorge vets past present and future.

Feb 17, 2013



StarStarStarStarStar All in all, we love Rocky Gorge! We only had to wait a few minutes to drop Karly off in the... — Karly W.

All in all, we love Rocky Gorge! We only had to wait a few minutes to drop Karly off in the morning for her dental, but it took about half an hour to pick her up in the evening. Still, having to wait sometimes it definitely worth it because the staff and level of care are so great.

Feb 14, 2013



StarStarStarStarStar Veryfriendly — Jake H.

Very friendly and professional staff. The Doctors are the best at what they do.

Feb 6, 2013



StarStarStarStarStar We have been coming to Rocky Gorge for thirty years — Gizmo S.

We have been coming to Rocky Gorge for thirty years. Doctors are great and have always shown that they realy care about our dogs. Grooming services are wonderful.

Feb 5, 2013



StarStarStarStarStar I love the staff. They were very professional and attentive — Xena P.

I love the staff. They were very professional and attentive. They explained everything to my understanding and I received a follow-up call the next morning. Dr. Morris was a joy to meet and she was fair and I trusted she was suggesting the best for my dog.

Feb 5, 2013



StarStarStarStarNo Star Staff very friendly and polite. Thinking of making Rocky Gorge my primary vet. — Blaze L.

Staff very friendly and polite. Thinking of making Rocky Gorge my primary vet.

Feb 5, 2013



StarStarStarStarStar Love our vet — Spirit H.

Love our vet. I mentioned wish I knew more about condition that is on my part really I needed to be able to ask the right questions in addition to the vet filling us in on the course of action. Love our vet.

Feb 5, 2013



StarStarStarNo StarNo Star Need better time management — Duke S.

Better time management when it comes to getting clients in the room and when the doc comes in.

Feb 4, 2013



StarStarStarStarStar Prompt service, good explanations and I have used Rocky Gorge for my animals for 10 years. — Casper H.

Prompt service, good explanations and I have used Rocky Gorge for my animals for 10 years.

Feb 3, 2013



appreciated special care regarding anesthesia used for pet when cleaning teeth — Sneaker P.

appreciated special care regarding anesthesia used for pet when cleaning teeth

Feb 3, 2013



StarStarStarStarStar I let real clients go ahead of me — Fig M.

I let real clients go ahead of me

Feb 3, 2013



StarStarStarStarNo Star I really liked the vet we saw — Logan S.

I really liked the vet we saw. However i wish we had been given the option to wait on the blood work until after the anal glands were expressed. Blood work is very expensive and possibly wasnt needed.

Feb 1, 2013



StarStarStarStarStar Jack was handeled with kid gloves very kind and gentle. I would give 10 stars if I could — Jack W.

Jack was handeled with kid gloves very kind and gentle. I would give 10 stars if I could. Me and Jack say thanks (wof wof)

Feb 1, 2013



StarStarStarStarStar Thank you! — Penny M.

Thank you! We were worried picking a new vet having just moved here. A friend recommended you and we will pass it on. Dr Weiler was great!

Feb 1, 2013



StarStarStarStarNo Star Murphy, Robert — Pedro M.

Overall service is very good. Need improve on waiting time for appointments

Jan 30, 2013



StarStarStarStarStar Pitbulls are welcome and staff is very nice — Jed C.

Jed is the sweetest dog but as a pitbull, many people are scared by the way he looks. There is a vet closer to us, but reviews revealed that pitbulls are not well received there. The staff at Rocky Gorge was more than happy to see Jed and be around him and I appreciate that.

Jan 30, 2013



StarStarStarStarStar A great visit with great people, and great Vet — Daisy B.

A great visit with great people, and great Vet. I would like to see a plaque for Furkids who have passed honoring them and celebrating their lives. (Koko Beanie, and Minnie) Thank You Very Much.

Jan 29, 2013



StarStarStarNo StarNo Star Hard to open the doggie poop bags outside. Otherwise, excellent service and team — Rex M.

Hard to open the doggie poop bags outside. Otherwise, excellent service and team. I have been coming to Rocky Gorge for 13 years. Execellent!

Jan 29, 2013



StarStarStarStarStar The best! — Penny L.

We have been trusting Rocky Gorge to care for our french bulldog for three years now. The staff makes her feel loved and puts us at ease when there any health concerns.

Jan 29, 2013



StarStarStarStarStar The CareCredit Customer Service line is not really that helpful for first time users — Bosco B.

The CareCredit Customer Service line is not really that helpful for first time users. Your staff spent approximately 20 min's trying to obtain my account number. It would not be provided to me because of their security measures. Your staff was EXTREMELY HELPFUL AND PATIENT in trying to obtain this information. Otherwise, a GREAT EXPERIENCE!

Jan 28, 2013



StarStarStarStarNo Star I usually have a very good visit but this time we weren't informed about the delay.  — Bailey M.

I usually have a very good visit but this time we weren't informed about the delay.

Jan 28, 2013



StarStarStarStarStar Great — Sammy B.

Nothing. Sammy and we are very pleased with your service. Thank you!

Jan 27, 2013



StarStarStarStarNo Star Cinnamon's visit — Cinnamon P.

We enjoyed the customer service.

Jan 27, 2013



StarStarStarStarStar Sallie Morris was outstanding in every way, as usual — Dakota P.

Sallie Morris was outstanding in every way, as usual. I also appreciated the front desk unstanding last minute cancellation due to weather the day before.

Jan 27, 2013



StarStarStarStarStar We have been going to Rocky Gorge for over 10 years — Issey Y.

We have been going to Rocky Gorge for over 10 years. We are very pleased with the overall experience.

Jan 26, 2013



StarStarStarStarStar Thank You — Bailey M.

Thank you for fitting us in and taking such good care of Bailey!

Jan 26, 2013



StarStarStarStarStar As a mother I want my daughters to have the best care — Christmas L.

As a mother I want my daughters to have the best care. Now that we have our first dog you are the best. The most kind and caring staff. Thank you so much from the bottom of our hearts. Love The Lembach Family!!!!

Jan 25, 2013



StarStarStarStarStar Outstanding as always. Dr. Pasekoff is the best! — Blackie P.

Outstanding as always. Dr. Pasekoff is the best!

Jan 24, 2013



StarStarStarStarStar My visit was excellent. They really cared about mine and haddies needs. Love this place — Haddie O.

My visit was excellent. They really cared about mine and haddies needs. Love this place

Jan 24, 2013



StarStarStarStarStar I believe Annie was well taken care of. — Annie K.

I believe Annie was well taken care of.

Jan 23, 2013



StarNo StarNo StarNo StarNo Star Sally operated on Arbor yesterday &, of course, took very good care of him and explained what his... — Arbor E.

Sally operated on Arbor yesterday &, of course, took very good care of him and explained what his ear would like after it healed. As always my dogs receive the best of care which why I come from Capitol Hill & have been using Rocky Gorge for over 40 years.

Jan 22, 2013



StarStarStarNo StarNo Star Cosmo is with a rescue and was a walk-in — Cosmo H.

Cosmo is with a rescue and was a walk-in. We appreciate very much not being charged the walk-in fee. The volunteer who brought Cosmo to see you was taken aback by the doctor's brusque attitude and her treatment of Cosmo. Granted, he hissed and tried to bite her, but many cats treat vets that way. If she's not prepared to deal with fractious cats, she shouldn't be treating cats!

Jan 19, 2013



StarStarStarStarStar All right, so I was a little late! It wasn't a big deal — Skippy N.

All right, so I was a little late! It wasn't a big deal. I -- er, Skippy -- was taken quickly, got his booster shot, paid his bill -- okay, I had to do that -- and we were done within 20 minutes. Very good!

Jan 18, 2013



StarStarStarStarStar Dr. Beck and all of the wonderful staff were very accommodating.  — Gumdrop I.

Dr. Beck and all of the wonderful staff were very accommodating.

Jan 17, 2013



StarStarStarStarStar dr. weiller — Max M.

Max was very pleased with the personalized care he received.

Jan 16, 2013



StarStarStarStarNo Star Nothing that I can think of — Penny M.

Nothing that I can think of. I really like being able to get the medication and pay the bill all in one room -- it is much more efficient.

Jan 16, 2013



StarStarStarStarNo Star The surgery with Dr — Onyx C.

The surgery with Dr. Morris went great, but when I picked Onyx up and the girl at the pharmacy counter gave me the meds, I asked her twice if she could give me a piece of paper so I could make some notes about the meds but she ignored my request. I also did not receive a discharge paper with information on it how to treat my dog after the surgery. I thought that the wrap around her ears was suppose to stay there until I see Dr. Morris again, since I wasn't told otherwise. The following day, Sat., the wrap came off her ears, I called and asked if I can come in and get it put back on again. The girl who answered my call told me that they have nothing to do with that since Dr. Morris is the only one who does ear crops. She gave me an appointment for Mon. at 7.50pm. That evening some stitches had come loose and I called again, this time a guy offered me to come in. I was set up to see Dr. Morris the following Mon. at 09.00am. Dr. Morris came at 10 and stapled it closed. BIG THX to Dr Mor

Jan 15, 2013



StarStarStarStarStar Excellent, Compassionate Service — Claudia M.

Dr. Rine and staff gave our dog outstanding care. Thank you.

Jan 15, 2013



StarStarStarStarStar Dental Cleaning — Cosmo R.

Very pleased with our service

Jan 15, 2013



StarStarStarStarStar We think Dr. Wolchinski is the best! Would recommend your practice to anyone! — Aiden W.

We think Dr. Wolchinski is the best! Would recommend your practice to anyone!

Jan 14, 2013



StarStarStarNo StarNo Star i m always waiting past my appointment time, even if i frst appt. of the day — Rusty C.

i m always waiting past my appointment time, even if i frst appt. of the day. I dont think you should be charged for a second office visit if you have been there for the second time in a week for the exact problem,

Jan 13, 2013



StarStarStarStarStar GREAT SERVICE...................WAS READY AS SOON AS I CAME IN THE DOOR............... — Bentley Yoshi Neal N.

GREAT SERVICE...................WAS READY AS SOON AS I CAME IN THE DOOR...............

Jan 13, 2013



StarStarStarStarStar Great visit — Cookie M.

Was able to bring dog to have stitches removed and cat for an annual check-up at the same time. Thanks for a great office visit.

Jan 13, 2013



StarStarStarStarStar Awesome — Katie Mae M.

Awesome. You are all always professional and timely, and it's obvious you all really love our pets and honor our time. I really appreciate that the animals can roam around in the exam room, and that the doctors and techs get on the floor with the larger animals instead of making the them get up on the exam table....eliminates so much stress on the animals. Being able to pay and finish up in the exam room is icing on the cake! Bravo!

Jan 12, 2013



StarStarStarStarStar A feral cat just trapped was taken in, spayed, and given all necessary treatments — Toes G.

A feral cat just trapped was taken in, spayed, and given all necessary treatments. She came home the next morning and will no longer live in the storm drain, having litters of kittens. I so appreciate the admission of Toes on such short notice.

Jan 11, 2013



StarStarStarStarStar The best — Dunnotar E.

Excellent service from all, as usual

Jan 9, 2013



StarStarStarStarStar Best — Dunnotar E.

Excellent service by everyone, as always

Jan 9, 2013



StarStarStarStarStar Friendly staff that really cares about our pet — Molly S.

We're always very happy with the total experience at Rocky Gorge.

Jan 9, 2013



StarStarStarStarStar I love Dr. Beck. Shes is always wonderful and takes her time with us — Molly S.

I love Dr. Beck. Shes is always wonderful and takes her time with us. I never feel rushed and I feel like she listens to all of our conserns before explaining solutions.

Jan 9, 2013



StarStarStarStarStar As usual, all great except for the wait, but it's nice watching the other people come in with... — Simon S.

As usual, all great except for the wait, but it's nice watching the other people come in with their dogs.

Jan 8, 2013



StarStarStarStarStar Very Good as always!Thanks, Odie — Odie H.

Very Good as always! Thanks, Odie

Jan 8, 2013



StarStarStarStarStar The care my pet received was excellent, and she is recovering better than expected. Cathy Sheridan — Jeannie S.

The care my pet received was excellent, and she is recovering better than expected. Cathy Sheridan

Jan 8, 2013



StarStarStarStarStar Rocky Gorge FOREVER! — Simon B.

For my healthcare, I change doctors all the time. For my pet's healthcare, I will ALWAYS bring them to see Dr. Wolchinsky. He has been treating my animals for 18 years. He's not just an excellent veterinarian, you can see he truly loves animals and has a wonderful bedside manner when it comes to communicating my pets' condition(s) to me.

Jan 8, 2013



StarStarStarStarStar My husband and I love Rocky Gorge — Stoli M.

My husband and I love Rocky Gorge. Robin from Animal Welfare Society recomended Rocky Gorge to us when Stoli was having back leg issues. After our first visit we had decided to change vets. I would like to thank everyone for taking such good care of us when we had to put our cat Hops of one year down in November of 2012 due to FIP. Everyone was so caring and and made us feel so comfortable. It meant so much to us! Rocky Gorge has excellent staff and I hope you all keep up the great work. Thank You!

Jan 8, 2013



StarStarStarStarNo Star The visit was great, but I requested tape worm medicine for the rest of my cats and was told they... — Cookie B.

The visit was great, but I requested tape worm medicine for the rest of my cats and was told they had to look them all up to see if they had been in for a year. Since I had already been there for 2 hours I asked if I could come back tomorrow. I have yet to get a call that the medicine is ready or I need to bring some of the cats in for an update.

Jan 7, 2013



StarStarStarStarStar Best Vet Clinic in Laurel — Miley S.

I wouldn't take my three dogs anywhere else.

Jan 5, 2013



StarStarStarStarStar Knox — New K.

As always, Mark & I are very pleased with Rocky Gorge & it's doctors & employees, especially Dr. Pasekoff.

Jan 5, 2013



StarStarStarStarStar Crixsus Visit — Crixsus H.

Being in the military and having pets as a part of my family I am so happy to have Rocky Gorge Animal Hospital as the care taker of my boy Crixsus.

Jan 3, 2013



StarNo StarNo StarNo StarNo Star Dr. Sallie is like a primary care physician — Wexford C.

Dr. Sallie is like a primary care physician. She knows and remembers the dog's medical history and needs. Thanks!

Jan 3, 2013



StarNo StarNo StarNo StarNo Star Always excellent treatment with Dr. Morris. She remembers the pet and the needs. Thanks. — Hickory C.

Always excellent treatment with Dr. Morris. She remembers the pet and the needs. Thanks.

Jan 3, 2013



StarStarStarNo StarNo Star Would have liked to have asked a vet a few questions re my pet's surgery — Harold S.

Would have liked to have asked a vet a few questions re my pet's surgery. He was supposed to not need any analgesics for the 1st 24 hours but he woke in the middle of the night in pain.

Jan 2, 2013



StarNo StarNo StarNo StarNo Star Groomers Reliability — Bear S.

This is the second time I took my dog to your groomers (the first time I was told over the phone they were open and I did not need an appointment and this time the internet said they were open) and they were gone for the day when your business claims they should be there. In the past I have been charged $10 for nails being cut. In August they took my dog upstairs for his nails being cut and was charged $10. This time I was escorted upstairs and was charged $15.50 for the nails being cut which I am okay with but also an additional $10 for the technician to cut the nails. And there were two dogs. So I am being charged $20 additionally because the groomers left earlier than your business advertises. It is not my fault your groomers were gone for the day and was not told there would be an additional charge for the technician cutting their nails instead. The vets and techs are great and will be back but never again for the groomers. I will find a more local groomer that is more dependable and reliable.

Jan 2, 2013



StarStarStarStarNo Star there were two emergencies that had just arrived before we got there, so we were delayed... — Birdie P.

there were two emergencies that had just arrived before we got there, so we were delayed significantly. i understand that very well and accept that, but that's why i lowered the score from excellent to VG. Dr. Stacy Rime seems very good. I haven't had to deal with her for any serious issues, but during the times I have seen her so far I have been impressed with her thoroughness and patience in taking questions.

Jan 2, 2013



StarStarStarStarStar Everything about the clinic is great, the staff and Doctors are friendly and professional.  — Emily H.

Everything about the clinic is great, the staff and Doctors are friendly and professional.

Jan 1, 2013



StarStarStarStarStar We really appreciate everyone involved in Olivia's care — Olivia T.

We really appreciate everyone involved in Olivia's care. She's been successfully coping with diabetes for about two years or so now. Dr. Weiler has become Olivia's "primary care provider" and she cheerfully puts up with Olivia's less than enthusiastic (shall we say?!) cooperation with a blood draw. Dr. Weiler always gives me a thorough update on Olivia's status and happily answers questions. My family and I really appreciate all that RGAH does for our fur family!

Dec 31, 2012



StarStarStarStarStar Ask just about any employee of RGAH and they know Jenny! She is a VERY sweet cat but turns into... — Jenny T.

Ask just about any employee of RGAH and they know Jenny! She is a VERY sweet cat but turns into an absolute tiger when attempts are made to trim her nails. I cannot tell you how much I appreciate Tavia being willing to take on the task. Jenny joins me in wishing everyone at RGAH a very happy new year!

Dec 31, 2012



The reception people, Dr. Appelbaum and Barbara (Vet Tech?) were all excellent — Bailey B.

The reception people, Dr. Appelbaum and Barbara (Vet Tech?) were all excellent. I thought Barbara was outstanding.

Dec 30, 2012



StarStarStarStarStar At this time I believe that you just need to continue to provide excellent service. — Casper V.

At this time I believe that you just need to continue to provide excellent service.

Dec 29, 2012



StarStarStarStarStar Would be interested in knowing financial options -- I'm presented with a bill and I pay it — Coco Y.

Would be interested in knowing financial options -- I'm presented with a bill and I pay it. For the recent visit, which cost in the $700 range, it would have been nice to be able to break up the payments. That's never been offered.

Dec 29, 2012



StarStarStarNo StarNo Star The doctor that saw my pet seemed to try and sell us on extras that were not necessary — Chakotay C.

The doctor that saw my pet seemed to try and sell us on extras that were not necessary. He told us we should go with his "gold plan" that was almost $1000. The dog really didn't need it. I felt like I was at a used car dealer. I've had Rocky Gorge recommended by a number of people, I'm guessing they never dealt with the ER doctor that I did.

Dec 28, 2012



StarStarStarStarStar The service is always great at Rocky Gorge. We always feel welcome and that our dogs are priorites. — Midnight B.

The service is always great at Rocky Gorge. We always feel welcome and that our dogs are priorites.

Dec 27, 2012



StarStarStarStarStar Our visit was not so good...... — Arthur K.

Our visit was not so good because we brought the body of our sweet greyhound Sam in during the evening on Sat, Dec 15. JoAnn helped us with such compassion. We are so grateful to all of Rocky Gorge physicians and staff. We also appreciate the written expressions of sympathy. The Krispin Family

Dec 26, 2012



StarStarStarStarStar Very nice personnel — Gloria V.

I had to have my cat put to sleep and they were very compassonate and understanding.

Dec 25, 2012



StarStarStarStarStar Very happy with everything. We were treated very well by everyone — Eva K.

Very happy with everything. We were treated very well by everyone. Staff was very attentive and Docs were very proficient at diagnosing and taking care of problem.

Dec 23, 2012



StarStarStarStarNo Star The vet we had our appointment with was running behind, this was explained to us at check-in and... — Felix K.

The vet we had our appointment with was running behind, this was explained to us at check-in and was not a problem. Everyone is always so nice and gentle with our cats.

Dec 22, 2012



StarStarStarStarStar Best Animal Hospital in 4 counties — Little One G.

Always appreciate Dr. Wolchinsky and his care of animals. Whether you live in Howard, PG, Montgomery or Ann Arundale counties, Rocky Gorge is the best of them all.

Dec 22, 2012



StarStarStarStarStar Good Job — Carmen R.

as always, Dr Sallie Morris takes excellet care of our dogs

Dec 22, 2012



StarStarStarStarStar I appreciate the way everyone is professional and your followup is great.  — Simon R.

I appreciate the way everyone is KIND,professional and your followup is great.

Dec 22, 2012



StarStarStarStarStar Excellent vet! — Aubie C.

Excellent vet hospital! I will tell all my friends and family to go here.

Dec 21, 2012



StarStarStarStarStar I appreciated the staff coming over to check on us while we waited, offering drinks and chatting... — Kyah P.

I appreciated the staff coming over to check on us while we waited, offering drinks and chatting with me about my cats. It made is seem like the wait was less than it really was. I totally understand when emergencies come through and appointments will be pushed up.

Dec 21, 2012



StarStarStarStarStar Brady's Visit — Brady M.

The technician did an excellent job (as always) with Brady!

Dec 21, 2012



StarStarStarStarStar Shitaki enjoyed the treats! We felt very well-informed of our cat's problem and felt it was... — Shitaki L.

Shitaki enjoyed the treats! We felt very well-informed of our cat's problem and felt it was resolved with this visit. Thank you!

Dec 20, 2012



StarStarStarStarNo Star Other than the absurdly long wait time, our visit was great — Dopey S.

Other than the absurdly long wait time, our visit was great. I've been going to Rocky Gorge for years and will continue doing so because I know the care provided by your veterinarians and technicians will be consistently excellent. Thank you for that.

Dec 20, 2012



StarStarStarStarStar My husband and I were very impressed with Anastasia — Dolce C.

My husband and I were very impressed with Anastasia. She was very professional, caring, and informative when we dropped off our cat for x-rays.

Dec 19, 2012



StarStarStarStarStar Appreciate being checked out in the exam room instead of having to wait at the discharge desk. — Benny S.

Appreciate being checked out in the exam room instead of having to wait at the discharge desk.

Dec 18, 2012



StarStarStarStarStar Billing options would be great !! — Shadow C.

Billing options would be great !!

Dec 16, 2012



StarStarStarStarStar Visit went very well. In room check out is much, much better than prior check out system — Guinea pig Carpenter C.

Visit went very well. In room check out is much, much better than prior check out system. Very happy with care, facility, staff and vets.

Dec 16, 2012



StarStarStarStarNo Star Billing was processed under the wrong name, which I caught before I left but it caused an... — Molly R.

Billing was processed under the wrong name, which I caught before I left but it caused an additional wait. An honest mistake, but perhaps some safety check of verifying pet and owner name when billing system is accessed during visit would help to prevent this in the future. Like that you are trying to streamline this process.

Dec 15, 2012



StarStarStarStarNo Star It would be great if your facility had an animal dermatologist — Dickens W.

It would be great if your facility had an animal dermatologist. It is too far for me to commute to Gaithersburg or Baltimore, especially since I will need help with the injections.

Dec 15, 2012



StarStarStarStarNo Star They took the cat from me and gave her the shot without me there — Riley T.

They took the cat from me and gave her the shot without me there. I am not used to that, usually I am there with her.

Dec 15, 2012



StarStarStarStarStar They quoted me $200 less for Vegas surgery so the next week when I dropped her off I was surprised... — Vegas T.

They quoted me $200 less for Vegas surgery so the next week when I dropped her off I was surprised they didn't include the surgery at all but everyone was so great an helpful I would do it again!

Dec 14, 2012



StarStarStarStarStar Dr Sallie Morris is fabulous and really understands animals — Garrett R.

Dr Sallie Morris is fabulous and really understands animals. Garrett says thank you for being so quick!

Dec 13, 2012



StarStarStarStarStar Great improvements on wait time! — Lola S.

You guys have really improved on the wait time, both before the appointment and the check-out process. Paying in the room is great and makes the visit much quicker!

Dec 12, 2012



StarStarStarStarStar Since on the last visit I had to put my pet down a lot of these questions I cannot answer... — Vicki R.

Since on the last visit I had to put my pet down a lot of these questions I cannot answer without that clouding my thoughts. Also, because of this I really did'nt like the beginning of this with it saying something like "so glad to see you".

Dec 11, 2012



StarNo StarNo StarNo StarNo Star Prices have increased, but I was not aware of the change, nor was it explained to me — Chasqui F.

Prices have increased, but I was not aware of the change, nor was it explained to me. Office visits used to be $35 and recently I was charged $54. Seems to be much more than a visit for a health certificate would warrant, since I did not receive the certificate because it was deemed necessary to get an ECO to determine if there were any other issues. I have been going to Rocky Gorge since 2001, and although the new facility is excellent, the prices do not reflect the service.

Dec 11, 2012



StarStarStarStarStar Rocky Gorge — Rylee W.

Rocky Gorge is great! I tell everyone I know to go there!

Dec 11, 2012



StarStarStarStarStar It is so thoughtful of staff to acknowledge pets and owners. Thanks.Art Krispin — Sam K.

It is so thoughtful of staff to acknowledge pets and owners. Thanks. Art Krispin

Dec 10, 2012



StarStarStarStarStar Fabulous Service! — Gimli G.

We were very pleased with our recent visit to RGAH. Thank you for your wonderful customer service. Happy Holidays!

Dec 10, 2012



StarNo StarNo StarNo StarNo Star Tech was ill-humored, short-fused, snappy, & hypersensitive — Skip P.

Tech was ill-humored, short-fused, snappy, & hypersensitive

Dec 10, 2012



StarStarStarStarStar Great Vets and Techs — Lucky G.

The vets and the vet techs are friendly and knowledgeable.

Dec 10, 2012



StarStarStarStarStar Great Vets and Techs — Lucky G.

Both the doctors and the vet techs are friendly and knowledgeable.

Dec 10, 2012



StarStarStarStarStar Cystotomy Surgery — Molly S.

Everything went extremely well. My 11 year dog was in for surgery to remove a significant amount of bladder stones. In and out in one day and came through the operation good as new. Excellent care by the staff.

Dec 10, 2012



StarStarStarStarStar We had a great visit like always! — Narnia K.

We had a great visit like always!

Dec 10, 2012



StarStarStarStarStar I've been coming here for 10 years and the service keeps getting better and better. — Snowball H.

I've been coming here for 10 years and the service keeps getting better and better.

Dec 10, 2012



StarStarStarStarNo Star Would have preferred written instructions on the aftercare of Shadow (such as meds, side effects... — Shadow B.

Would have preferred written instructions on the aftercare of Shadow (such as meds, side effects of meds, things to look for in recovery) versus verbal instructions. Other than that always pleased with Doctors and Staff at Rocky Gorge.

Dec 9, 2012



StarNo StarNo StarNo StarNo Star I brought my dog in to be put down — Sharon R.

I brought my dog in to be put down. I think this is extremely cold to send this to someone under these circumstances!!

Dec 9, 2012



StarStarStarStarStar Dr's Applebaum, Pasakov, and Ray are outstanding doctors — Yulin M.

Dr's Applebaum, Pasakov, and Ray are outstanding doctors. The supporting staff members providing assistance do a lions share of work in order to keep everything running smooth and effective.

Dec 9, 2012



StarStarStarStarStar I can be a little neurotic about my pet's ailments and the doctor's well very understanding — Bella G.

I can be a little neurotic about my pet's ailments and the doctor's are very understanding. They did not recommend treatments that were not necessary at the time and I believe they treated my pet as if she were their own. I pass a few other good doctors on my way to RG but my money still goes to Rocky Gorge.

Dec 9, 2012



StarStarStarStarStar Lilly's mom — Lily S.

As always am pleases on all you do for my babies.

Dec 9, 2012



StarStarStarStarStar I really loved the check out in the room.  — Penny A.

I really loved the check out in the room.

Dec 9, 2012



StarStarStarStarStar User friendly! Staff wonderful! Dr. Wilchinsky the best! I am extremely pleased with service.. — Taylah M.

User friendly! Staff wonderful! Dr. Wilchinsky the best! I am extremely pleased with service...keep up the good work! Rayna M.

Dec 9, 2012



StarStarStarStarStar I would prefer to stay with my dog during the whole of my visit or treatment — Solo G.

I would prefer to stay with my dog during the whole of my visit or treatment. I have been a long time breeder (25 yrs.) and believe that I could handle it not to mention that it would make my dog less anxious.

Dec 8, 2012



StarStarStarStarStar Don't change a thing! — Blade L.

Don't change a thing! I have always found the experience at Rocky Gorge professional and compassionate. I drive 45 minutes each way to bring my dog there and will continue to do so, as the care is so wonderful. As my dog nears the end of his life, his care has become trying to maintain pain-free function; what we, for ourselves, can only hope for.

Dec 8, 2012



StarStarStarNo StarNo Star Though you have gone paperless, the front desk should greet you and tell you this — Chubbs L.

Though you have gone paperless, the front desk should greet you and tell you this. We were left to ask where the sign-in sheet was. Check-out is really awful to say the least for surgery check-outs! One person to check out surgeries? We were so upset after waiting at least 15 minutes and not having a thing said to my husband or I that I went to the front desk and demanded my dog imeadiately. We were totally upset with this procedure. We did complane to someone. I don't remember who she was. We were too upset. On the other hand as far as a regular visit now being able to check-out from the exam rooms this is much easier. But please have more than one person helping with surgery check-outs!

Dec 8, 2012



StarStarStarStarStar Dr. Morris is Exceptional — Cookie B.

Dr. Morris has treated our difficult dog, Cookie, a snappy, shaky chihuahua/terrier mix for over 10 years. She shares her wisdom, provides competent medical treatment and truly cares about our pet and our family. The veterinary assistants and admin staff are friendly and helpful as well. You all always make us feel special. Thanks!

Dec 8, 2012



StarStarStarStarStar Your folks went way above and beyond my expectations and really helped me take care of my sick cat. — ARIEL K.

Your folks went way above and beyond my expectations and really helped me take care of my sick cat.

Dec 8, 2012



StarStarStarStarStar Everyone was amazing and friendly. Isis was well loved by everyone there — Isis T.

Everyone was amazing and friendly. Isis was well loved by everyone there. I fell like she got the very best care.

Dec 8, 2012



StarStarStarStarStar EGreat Servicexcellent.Give Doctor Sallie a raise :)..... — Sir-Bastian M.

Excellent.Give Doctor Sallie a raise :)......Would really love to see some grooming tools for cats inside the display where you pick up meds and food.I think they would sell well.

Dec 8, 2012



StarStarStarStarStar Excellent visit — Mystic M.

Excellent visit. Would like to see grooming tools for cats in display where you pick up meds and food.

Dec 8, 2012



StarStarStarStarStar I had a great visit even though I am scared of the tile floor! My humans sometimes are worried... — Reba S.

I had a great visit even though I am scared of the tile floor! My humans sometimes are worried because the fees are so high that I might miss and important visit. Hope Santa brings me a BIG bone! Reba

Dec 8, 2012



StarStarStarStarStar Review 1 — Pepper L.

I am always pleased with the service at Rocky Gorge. I am glad to see improvement on wait times upon arriving for a scheduled appt.

Dec 8, 2012



StarStarStarStarStar I drive from fredericksburg Va. to see dr Walchinsky.I have know both Dr. Morley and Dr — Judee N.

I drive from fredericksburg Va. to see dr Walchinsky.I have know both Dr. Morley and Dr. Walchinsky 25 years or so.and I will keep driving . Merry Christmas

Dec 8, 2012



StarStarStarStarStar I have know Dr Walchinsky a little over 25 years I now live in va — Lucee N.

I have know Dr Walchinsky a little over 25 years I now live in va. and drive out to you all so I guess that answers your question you are the best .Thank you Thank you. Merry Christmas

Dec 8, 2012



StarStarStarStarStar Sophie's Visit — Sophie K.

A very good experience for Sophie and her owner.

Dec 8, 2012



Have no complaints. Treated very well on each visit. — Winston B.

Have no complaints. Treated very well on each visit.

Dec 8, 2012



StarStarStarStarStar Excellent — Rooster H.

We have been coming to RGAH for over 20 years and would never consider going anywhere else. The care given to our pets is always exceptional. Most of our friends have also begun to bring their pets as well.

Dec 8, 2012



StarStarStarStarNo Star Opinions from Laurel — Fluffy P.

Very competent, friendly, and responsive staff and vets.

Dec 8, 2012



StarStarStarStarNo Star We are still waiting on a call with the lab results — Bella W.

We are still waiting on a call with the lab results.We thought some were done in hpuse and would be ready by now.

Dec 8, 2012



StarStarStarStarStar Thank you for taking such good care of my cat! — Purrsephone G.

Thank you for taking such good care of my cat!

Dec 8, 2012



StarStarStarStarStar I have already posted to my neighborhood listserve in Silver Spring about the excellent care you... — Cadie C.

I have already posted to my neighborhood listserve in Silver Spring about the excellent care you give to your clients and pets. Keep up the wonderful work! BTW…Dr.'s Brickner and Beck are WONDERFUL! Dr. Wolchinsky is also a terrific Vet and Owner-he truly cares about his practice-and it shows!

Dec 8, 2012



StarStarNo StarNo StarNo Star Very long wait for check-in in the morning and also for pick-up in the evening. — Samson B.

Very long wait for check-in in the morning and also for pick-up in the evening.

Dec 8, 2012



StarStarStarStarNo Star My dog swallowed a sock without my knowledge and I was not aware of it until I called checking up... — Bruno P.

My dog swallowed a sock without my knowledge and I was not aware of it until I called checking up on the status. I would have appreciated a called to let me know what was going on beforehand. Then when it was time to pick him up I called again checking up on the status. I would have appreciated a called instead of me calling to come andpick him up. All minor but important. Otherwise, great service and great staff and I enjoyed coming there. Thank you!

Dec 8, 2012



StarStarStarStarStar Dog Owner — Rudy W.

Very good animal hospital

Nov 14, 2012



StarStarStarStarNo Star Kaia office visit — Kaia S.

Love the facility but would like to be able to see the DR. when scheduled especially when you are taking off from work to keep an appointment.

Nov 12, 2012



StarStarStarNo StarNo Star Dr. Ryan was wonderful and thorough. — Suni Z.

Dr. Ryan was wonderful and thorough. The only thing I am really unhappy about is the cost for a visit. It's almost $55 just to walk in the door. Add on top of that the actual charges for services or medication and every bill is well over $100. I would probably bring my pets in more frequently if the charges weren't so high but tend to put things off because I just don't have the money knowing how much the final bill will be. I mean $32 to express anal glands when it too all of 30-45 seconds? And $30 to look at a skin scraping under a microscope? I don't expect a service to be free, but I think some charges can be shaved.

Nov 12, 2012



StarStarStarStarStar Thanks for the overall great care received. — Amber B.

Thanks for the overall great care received.

Nov 11, 2012



StarStarStarStarStar Dr. in surgery reason for being late. No problem; great care - marvelous place — Dixie L.

Dr. in surgery reason for being late. No problem; great care - marvelous place. Been telling our friends and pet sitter about you.

Nov 11, 2012



StarStarStarStarStar We weren't aware that the drop-in Saturday hours had been discontinued and you needed an... — Chase B.

We weren't aware that the drop-in Saturday hours had been discontinued and you needed an appointment. Thanks to you all for fitting us in. I *will* miss those Saturday drop-in appointments, though.

Nov 10, 2012



StarStarStarStarStar Recent dental visit — Paris B.

I am so glad that I found Rocky Gorge to provide medical care for my two dogs.

Nov 10, 2012



StarStarStarStarStar Everyone was wonderful as usual — Gigi B.

Everyone was wonderful as usual. And, I would especially like to recognize Lisa for her professionalism, knowledge and overall concern about Paris and GiGi before and during discharge. She was great!

Nov 10, 2012



StarStarStarStarStar Love it. — Mugen B.

I really like this vet. I was charged for a tech visit instead of the vet. That was rally nice and it saved me some money. Thank you, Rocky Gorge!

Nov 9, 2012



StarStarStarStarNo Star fine - just getting too expensive and am trying to limit visits - just can't afford the fees — Muffy L.

fine - just getting too expensive and am trying to limit visits - just can't afford the fees

Nov 9, 2012



StarStarStarStarNo Star Great docs and facility — Buddy S.

Short wait time, friendly staff, knowledgable doctors

Nov 9, 2012



StarStarStarStarStar doing a great job already.. maybe open a place near me in largo would be nice. — Chance H.

doing a great job already.. maybe open a place near me in largo would be nice.

Nov 8, 2012



StarStarStarStarStar I realize you have no control over emergencies and I thinks it's right to see the animal who needs... — Phoenix M.

I realize you have no control over emergencies and I thinks it's right to see the animal who needs the attention first, but I am tired after work and had a 720pm appt and didn't get out of there and home until close to 9pm. I just needed a beak trimming. But I still love RGAH

Nov 8, 2012



StarStarStarStarStar Dr. Beck couldn't have been nicer! — Gabby K.

Dr. Beck couldn't have been nicer!

Nov 8, 2012



StarStarNo StarNo StarNo Star When we came in for our appt. we were never told that our vet had an emergency ahead of us — Tigger L.

When we came in for our appt. we were never told that our vet had an emergency ahead of us. We waited in the outside waiting room for almost 1 hour then again had to wait in the room for over 20 min. for anyone to come in to let us know where our vet was.

Nov 8, 2012



StarStarStarStarStar Find ways to eliminate a long wait. Maybe give an option of another vet to see your pet. — Lena T.

Find ways to eliminate a long wait. Maybe give an option of another vet to see your pet.

Nov 8, 2012



StarStarStarStarStar I've always loved Rocky Gorge and will never take my animals anywhere else. Dr — Gretsch C.

I've always loved Rocky Gorge and will never take my animals anywhere else. Dr. Beck has always been fantastic. I feel "at home" here.

Nov 8, 2012



StarStarStarStarStar We did not realize that appts are now necessary during the week so we just walked in as we have... — Sawyer P.

We did not realize that appts are now necessary during the week so we just walked in as we have done for 30+ years. One person tried to get us to make an appt and leave, but another did her best to fit us in and we were very appreciative. It is always nice when people go the extra mile, and we will remember to make appts in the future.

Nov 7, 2012



StarStarStarStarNo Star Refer to question 4. I was late for my appointment, so the wait was expected. — Shelley K.

Refer to question 4. I was late for my appointment, so the wait was expected.

Nov 7, 2012



StarStarStarStarStar Wish the wait time could be shortened. But we do LOVE Dr. Wolchinsky! — Bella B.

Wish the wait time could be shortened. But we do LOVE Dr. Wolchinsky! He's worth the wait.

Nov 7, 2012



StarStarStarNo StarNo Star Lesson learned... — Storm M.

We arrived late to our appointment by 20 minutes and thus was told that we had to wait for the first available doctor. We were seen nearly 3 hours after arrival. It would have been nice to have been made aware of the possible length in time as we werent prepared to wait half a day. We would have rescheduled for the next day.

Nov 7, 2012



StarStarStarStarStar Everything went very smoothly. The vet did a very good job with my cat. — Presto M.

Everything went very smoothly. The vet did a very good job with my cat.

Nov 5, 2012



StarStarStarStarNo Star On Dr. Morris's surgery days, the wait time to check in your pet for a procedure (dental, etc — Puma N.

On Dr. Morris's surgery days, the wait time to check in your pet for a procedure (dental, etc.) is much longer than normal. Extra check-in help (I know, everyone loves mornings) would be a great idea. My husband waited for over 30 minutes to check in our pet for a dental, the technician didn't educate him about how important the pre-surg BW was, so I had to call to make sure you all did the BW. I have no complaints about the pet's care, other than that it can be rather impersonal (for the pet), and it would be nice to have the check-out technicians be more familiar with each pet during checkout (so they don't just read the list of charges and pretend they know what our pet went through that day). I know these may not be possible, but consider this a client wish list. It can be unnerving, as a client and pet owner, to see that the technicians don't know anything about your pet when they check you out. They read the list of procedures in your pet's chart and pretend they know what they're talking about. I know, as a past employee, that it's impossible to know about every single pet, but it would be nice to know that the check-out desk isn't being handled by just money-handlers. I'm sure all of us pet owners would like to know that someone other than the dental/surgical tech knows who our pet is and how they are recovering. I would love to see each technician be responsible for familiarizing themselves with at least a couple out-patients when they get in to work that day, so that the owners don't feel like the techs don't have a clue who you are and only care about charging you the correct amount of money. Anastasia, Stacy Walls, Amber-Amanda, and other long-time techs are excluded, since they practically run the place anyway.

Nov 5, 2012



StarStarStarStarStar Everyone was really friendly and helpful — Angel R.

Everyone was really friendly and helpful. Every time I'm in, the vets are great, as are all the assistants and receptionists, especially with my rambunctious cat. The only thing I'd change is that there was an error with the payment machine and it charged me twice. Can you help fix that?

Nov 4, 2012



StarStarStarStarStar I LOVE ROCKY GORGE, THE STAFF IS GREAT AND THEY HAVE WONDERFUL SERVICES........... — Bentley Yoshi Neal N.

I LOVE ROCKY GORGE, THE STAFF IS GREAT AND THEY HAVE WONDERFUL SERVICES............BENTLEY IS HAPPY & SO AM I......................

Nov 4, 2012



StarStarStarStarNo Star Oliver orr — Oliver O.

Everything was excellant. I do.wish that since Olivers Disc/Arthritis problem is going to be chronic and ongoing you could refill his presciptions without the expense of an office visit Wand blood work every time. We have not had work for 3 years due to our health and cannot afford the expense every 4 months. This means he will have to be in pain. He is 14 yrs old and excellant health otherwise.

Nov 4, 2012



StarStarStarNo StarNo Star I was extremely please with the medical care that my dog recieved — Lucy Chew C.

I was extremely please with the medical care that my dog recieved. I have complete confidence in Dr. Morris and feel she did an excellent job surgically repairing Lucy Chew. My problem was with drop off and pick up. I felt the wait times were above and beyond acceptable. Dropping off took 30 minutes of wait time. Pick up was worse at 40 minutes, nothing was ready. I was anxious to see my pet again after surgery. Having said that, I am sure huricane Sandy wrecked havic on your scheduling. I know Dr. Morris was stuck out of the country. I would much rather postpone the surgery an extra few days instead of being fit into an already busy schedule. Staff was kind and courteous, several people asked if I had been helped while I was waiting.

Nov 4, 2012



At this time, I have no suggestions — Benny N.

At this time, I have no suggestions. My visit went well and everyone was helpful and friendly as they always are.

Nov 3, 2012



StarStarStarStarStar My Emily has an enlarged heartl and fluid around her heart and lungs — Emily R.

My Emily has an enlarged heartl and fluid around her heart and lungs. I was sitting in the waiting room crying and each and every staff member came up to give me a hug, say some kind words, one person even gave me a ginger ale! I left with the feeling the the staff really cared and had not become immune to the feelings of their customers. I was so impressed. What a great group of people you have at RGAH. Thanks for everything!

Nov 3, 2012



StarStarStarStarStar Dr. Ray is always very thorough and explains everything to me. — Matilda B.

Dr. Ray is always very thorough and explains everything to me.

Nov 2, 2012



StarStarStarStarStar Buster — Buster G.

prompt, excellent service

Nov 2, 2012



StarStarStarStarStar DR Beck is great! Enjoy the inter-action b-4 the appt.with other owners. — Daisy G.

DR Beck is great! Enjoy the inter-action b-4 the appt.with other owners.

Nov 2, 2012



StarStarStarStarStar Excellent. Emily is a difficult cat to take to the vet — Emily F.

Excellent. Emily is a difficult cat to take to the vet. The Vet Technician was excellent!! She handled Emily very well. I was very impressed; she held Emily tight so that Dr. Ray could perform the exam. Excellent visit

Nov 2, 2012



StarStarStarStarStar Moved to Pikesville, and still prefer to come to Rocky Gorge — Kaelyn H.

Moved to Pikesville, and still prefer to come to Rocky Gorge. Other vets are not an option, unless absolute emergencies.. We love Rocky Gorge and Dr. Applebaum!

Nov 2, 2012



StarStarStarStarStar Jodi is a great asset to your team.  — Rudy F.

Jodi was awesomely helpful/informative at discharge. She is a great asset to your team.

Nov 2, 2012



StarStarStarStarStar Very informative/helpful post-surgery discharge. — Cassie F.

The payment option question doesn't really apply to me. I assume I need to pay the bill when services were rendered. If I couldn't, I'd have asked questions before scheduling. I was, however, a bit surprised at the final expense, and the estimate I received was identified as (sic) "worse case scenario, and usually only that much for big dogs." Yet my bill was actually more than that estimate. So, the estimate should be delivered a little differently, or at lease explained better. The woman that checked us out (Jodi) was awesome. I've never felt more informed following my pet's procedure. You guys have definitely improved in that area (not that I had felt it was lacking, but now that the experience was so great, I certainly appreciate the difference).

Nov 2, 2012



Honest — Reese R.

The young lady told me she was coming in and she was just finishing up with another patient, but that was not true she was still with the patient and came in later. just tell the truth she's running late and will be with you shortly I love Dr Ray don't mind waiting just be up front about the time.

Nov 1, 2012



StarStarStarStarStar onyx's review — Onyx G.

The care I received was excellent. Staff is quite knowledgable.

Nov 1, 2012



StarStarStarStarNo Star Bingos getting better — Bingo B.

Caring and friendly to our pet and us.

Oct 31, 2012



StarStarStarStarStar Thanks for helping Sophie. It medicine seems to be working. — Sophie R.

Thanks for helping Sophie. It medicine seems to be working.

Oct 28, 2012



StarStarNo StarNo StarNo Star Shiva had surgery and when we picked her up they did not give her a elizabethen collar to keep her... — Shiva M.

Shiva had surgery and when we picked her up they did not give her a elizabethen collar to keep her from licking or nipping at her sutures. When we got home we looked at the sutures as I am a nurse and my husband is a doctor did not understand why they did a running suture. The sutures were very loose. The next day she had or they were done so poorly that Shiva had to come back in. They then put in staples and stated she should have had staples to begin with as she is a pitbull. And they give her an elizabeten collar. It cost us another visit, another antibotic and not to mention what it did to the animal itself. She had more brusing and more pain afterwards. The whole thing is was not professional.

Oct 27, 2012



StarStarStarStarStar Dr Morris is wonderful! We're so grateful she will take non-RGAH pets for chiropractic — Gretchen L.

Dr Morris is wonderful! We're so grateful she will take non-RGAH pets for chiropractic. We would use RGAH for all our vet needs if you weren't ~1hr away from us. Your other clients are very considerate too ... Gretchen has fear-aggression issues and several volunteered to move w/their dog(s) when she became agitated (w/o being judgmental). P.s. I know the 45min+ wait is not normal ^.^

Oct 25, 2012



StarStarStarStarNo Star It took nearly an hour to pick-up my pet after her surgery, in part because the check out process... — Nutmeg B.

It took nearly an hour to pick-up my pet after her surgery, in part because the check out process for the client ahead of me was incredibly slow. The drop-off in the morning went very quickly.

Oct 25, 2012



StarStarStarStarStar We have been using Rocky Gorge as our vet for 14 1/2 years - 14 for our previous dog and 6 months... — Oliver M.

We have been using Rocky Gorge as our vet for 14 1/2 years - 14 for our previous dog and 6 months for our current dog. The care and caring is great. That's why we will continue to use Rocky Gorge as our vet. I only wish that the cost of boarding in the Pet Resort were not so expensive.

Oct 23, 2012



StarStarStarStarStar Kiko's first visit with his doctor was pleasant to him. — Kiko L.

Kiko's first visit with his doctor was pleasant to him.

Oct 23, 2012



StarStarStarStarStar This was Cookie first visit with his doctor and he was behaving and happy. — Cookie L.

This was Cookie first visit with his doctor and he was behaving and happy.

Oct 23, 2012



StarStarStarStarStar Mia is happy with her doctor. — Mia L.

Mia is happy with her doctor.

Oct 23, 2012



StarStarStarStarStar Walk In — Miley S.

I didn't have an appointment. I brought Miley as a walk in. The staff did get Mikey in to see a doctor in the promised amount of time. Even though there were several walk ins and appointments. The staff also kept me up to date on when we would be seen.

Oct 23, 2012



StarStarStarStarStar Very comfortable at Rocky Gorge! — Libby H.

We had a good experience here for our annual shots and check up, pleased with how Libby is treated and recommendations we received. Dr. Morris is truly a professional! So glad we switched and came here for Libby's surgery and care!

Oct 23, 2012



StarStarStarStarStar I am very happy with my pet's doctor now — Macey L.

I am very happy with my pet's doctor now. In the past I had the bad experience with two of my pets that there was not a clear conversation with us and a fast decision making on my pets illness.

Oct 23, 2012



StarStarStarStarStar Always Great! — Chesney W.

We always have a great time and my dog never ntoices when he gets his shots!

Oct 23, 2012



StarStarStarNo StarNo Star I would appreciate it if there were a notification system in place to let people know if their... — Duke S.

I would appreciate it if there were a notification system in place to let people know if their appointment is delayed by an emergency or just a delay in being seen. The system can involve phone calls or texts. I arrived at my appointment on time, but waited for over 30 mins because there was an emergency appointment. I had an engagement as well, so I had to leave and reschedule for the next day (which also had me wait over 30 mins in the exam room for the vet).

Oct 23, 2012



StarStarStarStarStar Tails are wagging for you — Sam K.

I like the method of having us stay in the exam room until we have fully completed our visit. The staff and vets are friendly, knowledgeable, and professional. Thanks!

Oct 22, 2012



StarStarStarStarStar Fantastic after-hours vet care! — Swoosh A.

I am absolutely thrilled that RGAH now has the after-hours emergency option. The treatment and timeliness of the visit exceeded that of any major human hospital I've been to. THANK YOU!!

Oct 22, 2012



StarStarStarStarNo Star All my concerns were addressed — South Ann S.

The actual visit was great. I had all my my questions answered. We did have to wait about 50 minutes past our appt. time before being called.

Oct 22, 2012



StarStarStarStarStar Eventhough my pet was in pain, she took to the staff as if they were family members and that was a... — Velvet W.

Eventhough my pet was in pain, she took to the staff as if they were family members and that was a blessing in itself. Thank you for making an excellent choice in selecting your employees.

Oct 22, 2012



StarStarStarStarNo Star thanks for the donation of  — Oscar M.

thanks for the donation of Canine barn coat for Oscar.

Oct 22, 2012



StarStarStarNo StarNo Star the wait was too long and instead of being told the Vet was running late would like to have known... — Angel L.

the wait was too long and instead of being told the Vet was running late would like to have known she was an hour behind. I got adequate treatment but would have liked a further ear exam with a microscope but the appointment was already late. The care was good and Vet very nice. MNostly - the cost of services has become so high I am cutting down on the services and will prob. get vaccinations done at a clinic to save money.

Oct 18, 2012



StarStarStarStarStar Faith — Faith C.

We are always pleased and grateful for everything you do for us and our pets.

Oct 18, 2012



StarStarStarStarStar Being able to pay and do the check out process right in the exam room is a nice idea which really... — Callie D.

Being able to pay and do the check out process right in the exam room is a nice idea which really speeds up the process!

Oct 18, 2012



StarStarStarStarStar Wonderful service, as always.  — Tugboat R.

Wonderful service, as always.

Oct 18, 2012



StarStarStarStarStar He was treated very well and sweetly. — Darwin H.

He was treated very well and sweetly.

Oct 16, 2012



StarStarStarStarStar Review — Sarah C.

Really appreciate being able to pay in the exam room rather than going back out into the waiting area. The staff and facilities are fantastic. Our neighbors have begun taking their cats to Rocky Gorge also and have been very complimentary about the care there.

Oct 15, 2012



StarStarStarStarStar Worth the Drive — Brantley B.

I am surrounded by Vets in Columbia, but Rocky Gorge is worth the drive everytime!

Oct 15, 2012



StarStarStarStarStar We only had to wait due to an emergency situation, which we understand — Fatty G.

We only had to wait due to an emergency situation, which we understand. The staff was fantastic on the phone and while we were there for appointments.

Oct 15, 2012



StarStarStarNo StarNo Star Dr. Ray is awesome and sincerely cares — Nicole L.

Dr. Ray is awesome and sincerely cares. I'm not sure if I would recommend RGAH to family and friends as my pet's chronic condition was not diagnosed by RGAH but by another vet 2 days after visiting RGAH. RGAH had been my pet's primary care for 8 years and never diagnosed the problem. My pet had not received care from Dr. Ray prior to being diagnosed but I believe that she would have discovered the health issue earlier. Dr. Ray always followed up on the care that my pet received by the emergency vet center. I would recommend Dr. Ray.

Oct 13, 2012



StarStarStarStarStar Staff made sure that Teddy got an appointment and even carried him in for the appointment for his... — Teddy Dog M.

Staff made sure that Teddy got an appointment and even carried him in for the appointment for his back. Dr Morris was very good at diagnosing his back problem and making him more comfortable.

Oct 12, 2012



StarStarStarStarStar Staff was great and friendly  — Stitch V.

Definitely recommend my family and friends. Would be even better if they expanded another location. =)

Oct 11, 2012



StarStarStarStarStar