Smiles Northwest

Drs. Alan Montrose, Jodi Dotson, & Jeremy Montrose

Star Star Star Star Star 1561 Reviews

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Reviews

StarStarStarStarStar The whole experience was, and always has been, comfortable and professional. Thorough explanation... — 

The whole experience was, and always has been, comfortable and professional. Thorough explanations and quality work.


StarStarStarStarStar Really heads and shoulders above so many practices. They are service oriented, tuned in to schedu... — 

Really heads and shoulders above so many practices. They are service oriented, tuned in to schedules and prompt apt timings. How great to have such an awesome professionally run practice that understands the Front office is As important as the back office...


StarStarStarStarStar  — 

For Excellence service I Well give 5 star.


StarStarStarStarStar We Love Dr. Dotson and the staff at Smiles Northwest!! She was so kind to my son and explained wh... — 

We Love Dr. Dotson and the staff at Smiles Northwest!! She was so kind to my son and explained what was happening with his teeth!!


StarStarStarStarStar  — 

I appreciated Dr. Dotson re-cementing my old crown so I'd have a little more time to check out the Care Credit card. I was given a Care Credit card brochure to read over by your nice finance staff person. I called and applied and I was approved for a $1500 credit limit. I really need and appreciate this help, as my income is not great. I am curious as to why porcelain crowns are as expensive as all gold crowns?


StarStarStarStarStar Pleasant Visit as always. Vanessa and the other hygienists are fantastic and everyone is so profes... — 

Pleasant Visit as always. Vanessa and the other hygienists are fantastic and everyone is so professional and kind.


StarStarStarStarStar My teeth now look like new! After several crowns and a new partial plate, I can truly smile and c... — 

My teeth now look like new! After several crowns and a new partial plate, I can truly smile and chew well again. Alan was able to speed up the making of my partial before My trip to Bolivia as well.


StarStarStarStarStar Best dental care available  — 

As much as I've always hated having to go to the dentist, for some reason I don't get the anxiety as much when I visit this office. The staff and Dr. Montrose are all very friendly and comforting. Every procedure is explained very well and they never make you feel rushed. I had my son make an appointment there and he has now changed from his regular dentist to this office. I always recommend them to anyone that's looking for a fantastic dental office. I highly recommend.


StarStarStarStarStar Always a fabulous experience coming to this dental office! Love the excellent friendly staff and... — 

Always a fabulous experience coming to this dental office! Love the excellent friendly staff and their expertise! They are the best! Sincerely, Kathy Robertson


StarStarStarStarStar Lori's great! — 

Lori's great! As regards the questionnaire item #1 ("urgent apts"): you should add a category "n/a".


StarStarStarStarStar I really appreciate the good work that Laurie does when she cleans my teeth!! And she often... — 

I really appreciate the good work that Laurie does when she cleans my teeth!! And she often provides me advice on how to take care of my mouth and teeth at home. I love her!!!


StarStarStarStarStar Lori is the best hygienist ever! She is so professional, friendly and does a thorough cleaning... — 

Lori is the best hygienist ever! She is so professional, friendly and does a thorough cleaning every time I see her. My teeth always look so nice after she has worked on them. I have great confidence in her. I won't go to anybody else! She rocks!


StarStarStarStarStar Patient — 

5 out of 5 stars. Very professional and supportive staff.


StarStarStarStarStar  — 

Excellent experience once again.


StarStarStarStarStar I am happy to have Smiles Northwest for all my teethy needs.  — 

I am happy to have Smiles Northwest for all my teethy needs.


StarStarStarStarStar Thank you! — 

It was so nice to have my teeth treated in your cleanic. Amazing work, great personal, beautiful office. Thanks!


StarStarStarStarStar Another great visit. — 

Everything went very smoothly.


StarStarStarStarStar Exceptional service especially since Dr — 

Exceptional service especially since Dr. Dotson can carry on a conversation with the patient about what is going on in the patient's life. It's not just all business...she takes an interest in her patients lives.


StarStarStarStarStar You were able to fit me in late Friday on Easter weekend to fix my crown and I really appreciate... — 

You were able to fit me in late Friday on Easter weekend to fix my crown and I really appreciate your service.


StarStarStarStarStar NEVER disappointed. 2015 was probably my toughest as far as dental problems go — 

NEVER disappointed. 2015 was probably my toughest as far as dental problems go. The service provided by everyone in the office exceeded my expectations every time. Having just retired from a long career as an RN in a large local hospital system, I have familiarity with the many challenges faced by busy clinical practices. I can honestly say, in fact I regularly do, I cannot more highly recommend this practice. Each member of the team is kind, warm, supportive, caring, professional and highly skilled. Their beautiful office is an added bonus.


StarStarStarStarStar I'm always cold in the exam room — 

I'm always cold in the exam room. The waiting area is just fine, but back in the exam room, I get cold...winter, spring, summer, fall. I bring a jacket to put over my legs, or sometimes ask for a blanket. Your office environment question (#2) would be higher if you could fix this.


StarStarStarStarStar I wish you were in network for my dental insurance — 

I wish you were in network for my dental insurance. With the increasing cost of dental care, I will eventually have to find a new dentist.


StarStarStarStarStar Best crown and filling replacement I have ever had. No pain. Efficiently taken care of. — 

Best crown and filling replacement I have ever had. No pain. Efficiently taken care of.


StarStarStarStarStar Always good reliable clear and efficient service. — 

Always good reliable clear and efficient service.


StarStarStarStarStar Patients First — 

As a military family, we move very often and finding healthcare providers is one of the most challenging aspects of each relocation. Our family is extremely pleased with the level of service and care that is provided by Dr. Dotson and her clinical team. My children (ages 12, 10 and 5) look forward to their dental exams! Thank you for keeping your patients a priority.


StarStarStarStarStar Excellent service from Dr. Jeremy Montrose!! Thank you — 

Excellent service from Dr. Jeremy Montrose!! Thank you. The customer service I receive is what keeps me coming back. Again Thank you All! Keep up the excellent customer service.


StarStarStarStarStar I liked the hygienist's recommendation of my use of a toothpaste brand that helps harden my enamel... — 

I liked the hygienist's recommendation of my use of a toothpaste brand that helps harden my enamel as it protects my enamel from beverage acids.


StarStarStarStarStar As usual, everything was superb--from the front desk, to the hygienist (Vanessa who is the best)... — 

As usual, everything was superb--from the front desk, to the hygienist (Vanessa who is the best) to my check-up. Everything was explained to me thoroughly. Your clinic & the personnel are fantastic!


StarStarStarStarStar I leave smiling every time  — 

Another fantastic visit to Smiles NW, Dr. Dotson was incredible!


StarStarStarStarStar Honestly the service I receive at SNW is excellent I'm very satisfied and look forward to... — 

Honestly the service I receive at SNW is excellent I'm very satisfied and look forward to continuing appointments with SNW.


StarStarStarStarStar Laura was a delight to treat me.  — 

Laura was a delight to treat me.


StarStarStarStarStar Drs. Montrose and Dr. Dotson have all examined my teeth and made excellent recommendations — 

Drs. Montrose and Dr. Dotson have all examined my teeth and made excellent recommendations. I also really like working with my hygenist, Vanessa. The techonology is cool, and I'm sure it helps staff diagnoses and treat any problems. The care and attention the team shows is what really matters to me.


StarStarStarStarNo Star Routine office visit — 

I just had a cleaning, for the first time with Jean. It was fine. Thank you.


StarStarStarStarStar Lori is great hygenist. Hope I got name right. Been there 12 yrs — 

Lori is great hygenist. Hope I got name right. Been there 12 yrs


StarStarStarStarStar I was very satisfied. Thank you. — 

I was very satisfied. Thank you.


StarStarStarStarStar Need a N/A category for question 1 — 

Need a N/A category for question 1


StarStarStarStarStar Excellent service as usual — 

Excellent service as usual. Vanessa explained to me a better way to water pic than I have been doing to remove more bacteria.


StarStarStarStarStar Love my dental hygienist Laurie! She's the primary reason I keep coming back.  — 

Love my dental hygienist Laurie! She's the primary reason I keep coming back.


StarStarStarStarStar Dr. Jeremy was wonderful with my daughter and incredibly patient — 

Dr. Jeremy was wonderful with my daughter and incredibly patient. He and his assistant were so lovely, my little girl had nothing but great things to say in the car ride home. I've been going to Smiles NW since I was a little girl, they give the same great care they always have. Really impressed with the high level of care, thanks for taking such great care of my family.


StarStarStarStarNo Star Suberb Service — 

My Dental assistant really provided me with details of what I can do to take care of my teeth. She provided detail that I have never been exposed to in over 58 years of going to the dentist. A real asset! Our goal is for me to not have to do such deep cleaning every time and reduce my cleaning frequency. I am very pleased to have such a great partner in my health!


StarStarStarStarStar It was a good visit all around! Thank you to all.  — 

It was a good visit all around! Thank you to all.


StarStarStarStarStar Free WiFi in the waiting area — 

Free WiFi in the waiting area. Update or improve your Washington Dental Insurance option from Premier to Preferred.


StarStarStarStarStar Always great care and accommodations — 

Always great care and accommodations. I cannot express my appreciation enough on the dentist allowing my doggy to come in with me for me cleaning, that made my appointment much more pleasurable and the staff took interest in the dog.


StarStarStarStarStar Thank you — 

I was glad to get really great quality of service it seems my tooth has been restored great! So it was easy, high quality service. All my questions were answered. Doctor very gently fulfilled procedures but with high quality and I was very happy with my recreated tooth! I was surprised nicely that price was shown before any work started which is also good. Personal was friendly and very professional. Thank you very much! I was really impressed!


StarStarStarStarStar I love Laurie. I always look forward to getting my choppers cleaned! — 

I love Laurie. I always look forward to getting my choppers cleaned!


StarStarStarStarStar It's always great to be welcomed by Heather when you walk in the front door — 

It's always great to be welcomed by Heather when you walk in the front door. She always gives you a smile and lets you feel a part of the whole organization from intake to leaving.


StarStarStarStarStar It is always a pleasure to have my dental appointments there. I have never been disappointed. — 

It is always a pleasure to have my dental appointments there. I have never been disappointed.


StarStarStarStarStar SNW Staff are Very Professional and Couteous — 

SNW staff (Lori and Heather worked with me) and Dr. Montrose are always very professional and courteous. I have complete confidence in their work and advice.


StarStarStarStarStar As far as I am concerned, Smiles North West is full of wonderful angels — 

As far as I am concerned, Smiles North West is full of wonderful angels. I am thankful for their lovingness and givingness in giving me and my wife treatment, since we are low income and could not otherwise afford dental health assistance. Medically and administratively, the whole team have been wonderful. Now, give each other a big group hug and know it is from me.


StarStarStarStarStar Great reception, Dr Montrose took lots of time to assess my teeth and gave good recommendation . — 

Great reception, Dr Montrose took lots of time to assess my teeth and gave a good treatment plan.


StarStarStarStarStar Got me in for an emergency exam and corrected the problem — 

Got me in for an emergency exam and corrected the problem


StarStarStarStarStar My crown came out on a Saturday morning and since the office was not open and I didn't feel my... — 

My crown came out on a Saturday morning and since the office was not open and I didn't feel my situation to be urgent, I left a message on the answering machine to be called and seen on Monday. Heather called early Monday and I was seen that morning.


StarStarStarStarStar Second time the same tooth has fallen out. I paid over $100.00 to have it glued on last time — 

Second time the same tooth has fallen out. I paid over $100.00 to have it glued on last time. I hope I don't have to pay again.


StarStarStarStarStar Vanessa is caring, trustworthy and just plain awesom! — 

Vanessa is caring, trustworthy and just plain awesom!


StarStarStarStarStar Really enjoyed my hygenist. She was someone I have not had in the past. Would see her again — 

Really enjoyed my hygenist. She was someone I have not had in the past. Would see her again. She was sooooo nice, very personable and friendly. You could tell she really enjoys her job. Always like seeing Heather. This was a routine visit and by my husband and I were able to fill next day slots. Moved recently and live even farther away in SE Portland, but won't dream of changing dentists. Both my husband and I LOVE coming here. It's also nice to use the massage chair when each of us is waiting for the other. Also appreciate the office and staff are always up on the latest technologies and dental practices.


StarStarStarStarStar Laurie excellent as always — 

Laurie excellent as always


StarStarStarStarStar You have an excellent practice — 

You have an excellent practice. From the staff that answer the phones and help us check-in and out, to the hygienists and dentists that do quality work and are pleasant to interact with. I am thankful we found you! Our entire family all goes to Smiles NW and will for many years more. I also regularly recommend you to my friends.


StarStarStarStarStar Always nice to see Lori and Dr. Montrose.  — 

Always nice to see Lori and Dr. Montrose.


StarStarStarStarStar Katie and Nicole are always thoughtful, personable and professional. — 

Katie and Nicole are always thoughtful, personable and professional.


StarStarStarNo StarNo Star Dental hygienist said it was time for bitewings; however, bitewings were taken in June of 2014 and... — 

Dental hygienist said it was time for bitewings; however, bitewings were taken in June of 2014 and insurance only allows once every 24 months. I wasn't in a position to question whether they were needed or not, and now I'm stuck paying for them because insurance won't cover. This should NOT happen with chart notes right in front of staff. Very disappointed!


StarStarStarStarStar First time I had Nicole and thought she did a great job. — 

First time I had Nicole and thought she did a great job.


StarStarStarStarStar The more I work with Vanessa the more I appreciateher diligence and attention to detail — 

The more I work with Vanessa the more I appreciate her diligence and attention to detail. She always promptly addresses my concerns and offers options.


StarStarStarStarStar I like how gentle Dr. Dodson is.  — 

I like how gentle Dr. Dodson is.


StarStarStarStarStar Thank you for getting Elliott into the schedule yesterday — 

Thank you for getting Elliott into the schedule yesterday. I felt better knowing his tooth wasn't abscessing! And, Elliott said the full size whoopee cushion he got from the treasure chest was the best prize!


StarStarStarStarStar No switching.  — 

When it comes to dental office I'm very critical but you all great. Front desk staff are knowledgeable of insurance-- that's #1 reason we are here for 5 years now. Hygenist Lori and Dr Dotson are topnoch providers.


StarStarStarStarStar Nichole was my hygenist and she was AWESOME!! Love Heather at the front desk too!! — 

Nichole was my hygenist and she was AWESOME!! Love Heather at the front desk too!!


StarStarStarStarStar We recently moved to Portland from Chicago. Your dental practice was highly recommended — 

We recently moved to Portland from Chicago. Your dental practice was highly recommended. You exceeded our expectations! Your staff was professional and caring. My hygienist gave me an amazing dental cleaning and Dr. Montrose's examination was quite thorough and he answered all my concerns. Looking forward to my next appt.


StarStarStarStarStar This was my initial visit with Dr. Montrose — 

This was my initial visit with Dr. Montrose. I was very impressed with the staff from the minute I walked in the door. Your front desk was gracious and welcoming. My hygienist was extremely thorough and professional. She explained everything she was doing. Dr. Montrose listened to all my concerns and made me feel very comfortable. I am thrilled that I found such an outstanding dental practice!!


StarStarStarStarStar Your team is awesome! Your Dentists and staff are consistently pleasant and professional, even... — 

Your team is awesome! Your Dentists and staff are consistently pleasant and professional, even when they encounter sensitive and uneasy patients. :)


StarStarStarStarStar In all my 75 years with only four dentists I have never received this level of care — 

In all my 75 years with only four dentists I have never received this level of care. It has been excellent! Thank you much.


StarStarStarStarStar It was great getting an A+ on keeping my teeth clean from Dr. Dotson — 

It was great getting an A+ on keeping my teeth clean from Dr. Dotson. However, there are too many reminder emails and texts sent prior to an appointment. One of each is more than sufficient.


StarStarStarStarStar Great care! Not fond of background "music/noise" piped throughout the facility.  — 

Great care! Not fond of background "music/noise" piped throughout the facility.


StarStarStarStarStar Top notch service, thank you. — 

Top notch service, thank you.


StarStarStarStarStar Hygienist, Vanessa, did a fantastic job!  — 

Hygienist, Vanessa, did a fantastic job!


StarStarStarStarStar Your entire staff was over-the-top crazy good! From walking into the building, checking in at the... — 

Your entire staff was over-the-top crazy good! From walking into the building, checking in at the front desk, Mariam taking all those x-rays, to meeting with Dr. Dotson. I have a big mouth (only in conversation), so I will tell EVERYONE I know who's looking for a dentist how fabulous your office and staff truly are! I was referred to you by Vickie Hrehocik, so now I owe her a dinner too!! It had been 3 years since I'd seen any dentist; I'm not going to lie, I was pretty scared to find out the damage. Not only did Mariam and Dr. Dotson calm my fears, I actually was excited to get back in there and get it all done! I'm definitely drinking your "kool-aid"!! (I think I told Dr. Dotson that I loved her within the first 20 mins of our meeting...that's not weird or inappropriate at all, right? I'm sure you get that a lot!) Thanks for making my trip to the dentist a great experience. Cheers!


StarStarStarStarStar Everyone is very friendly and patient in explaining my options — 

Everyone is very friendly and patient in explaining my options


StarStarStarStarStar General check up and Cleaning — 

My visit was for a general check up and cleaning. Everything went excellent and your hygienist (Lorie) did and excellent job; I look forward to seeing her on my next visit.


StarStarStarStarStar I believe you are the best. — 

I believe you are the best.


StarStarStarStarStar Vanessa is terrific — 

Vanessa continues to teach me new ways of being more effective with my dental care. Today, she introduced me to the product called "SuperFloss". It is terrific. I am an enthusiastic user from here on out. Thank you.


StarStarStarStarStar It was inconvenient and frustrating to fill out the initial registration on the iPad — 

It was inconvenient and frustrating to fill out the initial registration on the iPad. You already had much of the info. I felt that I was providing the same info in several places repeatedly rather than having the previously filled-out data populate these new fields. Other then that, the visit was outstanding in every respect.


StarStarStarStarStar Top notch service — 

I absolutely hate getting my teeth cleaned but you guys make it a joy. As long as you're in business you're getting my business.


StarStarStarStarStar I really appreciate being able to get in and out on a schedule, like during my lunch hour — 

I really appreciate being able to get in and out on a schedule, like during my lunch hour. thank you!


StarStarStarStarStar excellence is always appreciated and respected.thankswade — 

excellence is always appreciated and respected. thanks wade


StarStarStarStarStar Good explanation about my jaw bone clicking sounds and its causes and some simple remedies to... — 

Good explanation about my jaw bone clicking sounds and its causes and some simple remedies to reduce this clicking. Also it was good to know that some of my jaw muscle swelling may have been caused by using the wrong night guard insert device.


StarStarStarStarStar Your staff always does a great job. Especially my dental hygienist . — 

Your staff always does a great job. Especially my dental hygienist .


StarStarStarStarStar I have always had a great experience here! — 

I have always had a great experience here!


StarStarStarStarStar bill of services  — 

I didn't think of it at the time of payment, but it would have been nice to see an itemized list of what I'm paying for and how the total payment due is calculated, basically a bill of services. I was told one price, which I challenged because I was quoted a much lower price, and then the price was changed. I still don't quite know if it was correct or not.


StarStarStarStarStar It feels like there is a good vibe at the front desk now — 

It feels like there is a good vibe at the front desk now. Heather is always professional and caring (my favorite) and I finally feel like there are some other front desk staff that are also trying to live up to the same standard.


StarStarStarStarStar Everyone treats me great  — 

Everyone treats me great


StarStarStarStarStar Very happy with this cleaning. Laurie had enough time to do a great and thorough deep cleaning — 

Very happy with this cleaning. Laurie had enough time to do a great and thorough deep cleaning


StarStarStarStarNo Star 1st smooth temp crown shattered when bit down in office — 

1st smooth temp crown shattered when bit down in office. 2nd handmade crown is very rough, bulbous inside, huge gap at back catching big food, highly irritating for 2 weeks while I wait. Outside gums really hurt after taking off rest of broken crown-three days now. This is my 2nd crown in 3 weeks, so I know how much better this should be. What went wrong beside porcelain crown sheering off?


StarStarStarStarStar Excellent treatment from everyone! Thank You! — 

Excellent treatment from everyone! Thank You!


StarStarStarStarStar I routinely have Lori take care of me and she does a GREAT job — 

I routinely have Lori take care of me and she does a GREAT job. She takes time and explains what is good and bad. This time it was all good.


StarStarStarStarStar Lori is such a wonderful dental hygienist — 

Lori is such a wonderful dental hygienist. She is thorough and does an excellent job in cleaning my teeth. She is very professional, knowledgeable and friendly, too. I always know I will have quality work performed when I see her.


StarStarStarStarStar Thank you for always making me feel welcome — 

Thank you for always making me feel welcome. While the dentist isn't my favorite, being able to have a hot wax treatment for my hands was super fun. My husband needs some major work done so hearing about the nucalm program is helping me convince him to get it done. Dr Alan has seen me twice and made me feel so comfortable. Having had more than my fair share of dental work done, it's nice knowing he really cares about what's right for me. The communication and patience level with this practice is unreal. I work in an industry that is very customer related and I take the service I get very seriously, and you guys are the best!


StarStarStarStarStar Debbie was very thurough  — 

Debbie was very thorough and informative. My teethe were a little sore that night, but fine the next day. I appreciated the time Dr. Montrose spent with me and talking about my unique problem Also, I was very impressed with Renee at the front desk, who made me more aware about insurance and financial options. Also, I was surprised about her knowledge about my BMS Disease from her past dental job. I asked her to follow up with Dr. Montrose and to see if he thought it would be helpful for me to see this Dr. in the future. Overall, I thought the whole staff was professional and caring.


StarStarStarNo StarNo Star I thought I would be treated by Dr Dodson, my usual dentist — 

I thought I would be treated by Dr Dodson, my usual dentist. Different hygienist, she was fine and good, but it is nice to know. When the dentist came in to the cubicle behind me so I could not seen. I was telling my issues and then I hear a voice I don't know and don't expect. I think it important to know who is treating me.. Jean


StarStarStarStarStar the hygienist was SO SWEET! I was really nervous about having a root canal and she was just... — 

the hygienist was SO SWEET! I was really nervous about having a root canal and she was just wonderful to me. Sorry I dont' remember her name but you can check, I'm sure.


StarStarStarStarStar Professional and friendly office -Heather and Cory were very caring and compassionate and helpful — 

Professional and friendly office -Heather and Cory were very caring and compassionate and helpful. Dr Jeremy is so gentle, caring, and compassionate. I will recommend him to my friends and family as needs arise. Thank you for taking care of me with my special circumstances. You are one of a kind and very special.:)


StarStarStarStarStar Fantastic experience. Great communication, outstanding work, no pain. THANK YOU — 

Fantastic experience. Great communication, outstanding work, no pain. THANK YOU


StarStarStarStarStar You are all so very kind and professional — 

You are all so very kind and professional. I have been coming there now for about 25 years, and do not plan on going anywhere else. Thank you so much


StarStarStarStarStar Excellent — 

Katie is excellent with kids.


StarStarStarStarStar Emergency Apt — 

I needed an emergency appointment, called a little after 9am and was in the chair at noon. Thanks SNW


StarStarStarStarStar Reduce traffic on a rainy morning so I'm not late! :) — 

Reduce traffic on a rainy morning so I'm not late! :)


StarStarStarStarNo Star I was disappointed in my visit on 10/6 — 

I was disappointed in my visit on 10/6. The hygienist did not explain what she was doing and she was very aggressive with the cleaning. She wet my face twice(up to my forehead)and never said she was sorry. When she walked me out to the lobby area, she never said good-bye, or anything! Dr. Dotson is always wonderful!! She explains what she is going to do and just makes you feel relaxed.


StarStarStarStarStar The visit took a long time due to the fact that one of the other dentists was out — 

The visit took a long time due to the fact that one of the other dentists was out. I know that this happens occasionally, but 3 out of the 4 times I have come in for an appointment, I've ended up staying at least an hour longer than expected.


StarStarStarStarStar Laurie did her usual excellent job. And look, Ma, no cavities!!! — 

Laurie did her usual excellent job. And look, Ma, no cavities!!!


StarStarStarStarStar 9/29/15 appt.  — 

All aspects of appt. were very good.


StarStarStarStarStar You all were wonderful and patient with my children thank you! — 

You all were wonderful and patient with my children thank you!


StarStarStarNo StarNo Star I prefer my regular hygienist — 

I prefer my regular hygienist


StarStarStarStarStar Great visit - can't wait to get the smile I always wanted — 

Great visit - can't wait to get the smile I always wanted


StarStarStarStarStar I can't ever than Dr Dotson and her staff for what they have done for my dental health — 

I can't ever than Dr Dotson and her staff for what they have done for my dental health. They are all wonderful especially Dr. Dotson!!!


StarStarStarStarStar Time For A New Crown — 

Dr. Jeremy and his assistant were excellent! It was my first major dental work in 7 years (aside from routine cleanings). The process to remove my old crown and replace it with a temporary crown (part 1 of 2 appts) was painless. I was SO pleased! The office was very busy when I was at the counter paying my bill. I want to praise the front desk staff who were so professional & pleasant when I was both checking in & out! There was a female client who was behind me as I was leaving, and she was so rude & disrespectful to the staff. She made a scene in front of everyone, and the staff handled her and the situation so well. KUDOS TO ALL!


StarStarStarStarStar My experience could not have been better — 

My experience could not have been better. As a new patient, I felt very relaxed and that my concerns and questions were important.


StarStarStarStarStar Treatment with a sense of humor — 

OOP! Broke a crown, must be replaced, going out of town in a week......and new crown was ready on time.Thank-you


StarStarStarNo StarNo Star Things are good: 1. Dr — 

Things are good: 1. Dr. Montrose agreed to take on and treat my acute tooth ache issue on the first visit 2. Dr. Jeremy provided good follow up treatment for root canal Things need improvement: 1. The first treatment was in a haste and not complete, causing 2 additional follow up treatment to complete clean up on the initial root canal 2. The above caused much unnecessary pain in between, x-Rays,shots, etc. 3. I do appreciate the final end result.


StarStarStarStarStar Thank you for fitting me in so quickly! — 

Thank you for fitting me in so quickly!


StarStarStarStarStar The person who checked me in was so helpful, patient and wonderful — 

The person who checked me in was so helpful, patient and wonderful. Amy, the hygienist who did my cleaning was SO amazing! I literally almost fell asleep during my cleaning and I had gone in really anxious about it! Everyone was so great, I would recommend everyone to visit Smiles NW if they're in need of dental care!


StarStarStarStarStar I can not now think of any service improvements to my most recent visit. — 

I can not now think of any service improvements to my most recent visit.


StarStarStarNo StarNo Star I'm having trouble with the billing — 

I'm having trouble with the billing. I don't understand why you don't wait to send a bill and collect money after insurance has paid. I have never gone to a place where I get a bill and am expected to pay when you don't know for sure what will be covered. I have double coverage through MODA and I received a bill that didn't make sense and then was told it was not really what I owed. I'm still not clear on the situation but Lisa is working on it.


StarStarStarStarStar Delta Dental Grievance Filed — 

Below is the grievance filed with Delta Dental Claim #20152376077133, Date of Service 8/24/15, Smiles Northwest, Dr. Montrose. Went for initial exam and cleaning. They took photos of my teeth (said because they are thorough, I thought they were going to use them to upsell me), then did a full mouth x-ray. We discussed if the x-rays were covered under my plan, and they told me they were. When I went to check out, the girl at the front desk told me I owed $88 for the X-rays. I told her that they told me they were covered under my plan. She said they were a Premier provider. I asked about the allowed amount, and she did not know how to reply. She then said they would submit the claim and bill for difference. I looked at my claim today (online), and there is a $77.00 patient responsibility. I then called Delta Dental customer service, and was told it was for the photographs, which they billed for. At no time, did they even hint that there would be a charge for the photos. This is so underhanded, and I am so angry, that I cannot think straight. You need to know what these people are doing. I will pay them, but will never go back. Cynthia Ryan


StarStarStarStarStar Not so pleased this time. — 

Generally my experience with Smiles Northwest has been very good. This time I had a hygienist who kept going over the same teeth over and over again. I couldn't tell if she was ever going to be done. She polished and then continued to clean again. Also, a piece of equipment wasn't working (water was not coming out of the tool). She kept fiddling with it without reaching out for quick help. When she finally gave up and called for help, it was fixed within seconds. I schedule very early appointments so that I can get back to work as quickly as possible and this was not quick by any means.


StarStarStarStarStar Fantastic as usual!! Love Stacey, Dr. Alan Montrose and Heather. So good to see some familiar face — 

Fantastic as usual!! So nice to see Stacey, Heather and Dr. Alan Montrose. They are the best! Good to see some familiar faces amongst all of the new faces!


StarStarStarStarStar Good dental visit — 

The staff at Smiles NW is always professional and courteous. Debbi is very thorough as a hygienist. This is the most beautiful dental office I have seen anywhere.


StarStarStarStarStar Good dental visit — 

The staff at Smiles N.W. is very professional and courteous. Debbi is very thorough as a hygienist. The office is the most beautiful dental office I have seen anywhere.


StarStarStarStarStar Dr. A — 

Dr. A. Montrose was very reassuring and did a great job of explaining exactly what needs to be done and why.


StarStarStarStarStar I took an earlier appointment that worked out well. — 

I took an earlier appointment that worked out well.


StarStarStarStarStar It would be helpful if the hygienist talked to you as she is doing your traditional cleaning appt — 

It would be helpful if the hygienist talked to you as she is doing your traditional cleaning appt. Words of encouragement, what she is seeing, things to know, anything new happening etc. Maybe she is so focused on her work that it would be a distraction for her to talk to you. It would be comments, nothing asking for a response because that would be too hard with your mouth wide open. Aside from that, my hygienist is fantastic!!!


StarStarStarStarStar I was told when I checked out I had a balance of $5 — 

I was told when I checked out I had a balance of $5.00 I was told that over the last 5 visits (2 1/2 years) that there was a balance of $1.00 from each visit & the total was now $5.00 I had never received a bill or had a bill showing a balance forward. I paid the $5 but did not receive a receipt for it. I thought this was very unusual.


StarStarStarStarStar JBrown — 

I'm so glad I was referred to you, my experience with your office (Dr. and staff) was amazing!


StarStarStarStarStar Service was great. Thankyou — 

Service was great. Thankyou


StarStarStarStarStar Smiles Northwest is the best!!! — 

I would recommend Smiles Northwest to everyone. The care, experience and affordability is the best dental care I have ever had. Thank you!


StarStarStarStarStar Other than my mouth overflowing 5 times it was great!! — 

Other than my mouth overflowing 5 times it was great!!


StarStarStarStarStar I love the care I receive from you all. Thank you  — 

I love the care I receive from you all. Thank you


StarStarStarStarStar Free WiFi in the lobby would be a nice touch — 

Free WiFi in the lobby would be a nice touch. Just wish SNW was a Washington Dental PREFERRED PROVIDER, rather than a Premiere.


StarStarStarStarStar The hygenist was helpful and we discussed the next step, and the challenges from knee replacement... — 

The hygenist was helpful and we discussed the next step, and the challenges from knee replacement surgery. Both Drs Montrose are wonderful!


StarStarStarStarStar Heather greeted each and everyone of us at 1:50pm when opening the doors — 

Heather greeted each and everyone of us at 1:50pm when opening the doors. Then a quick response that Laura (?) would be with me shortly. It is nice to be kept in the loop. The technician was excellent and answered some questions I had and very pleasant and thorough! Super visit, thanks


StarStarStarStarNo Star Overall a great visit — 

Really appreciate the welcoming environment.


StarStarStarStarStar The only issue at all was the amount of time allowed for my visit — 

The only issue at all was the amount of time allowed for my visit. I have been a patient for 15+ years and you guys have always given me extra time for my cleanings due to challenges with my sensitive teeth. I was informed during this visit that I could not have that much time and we had to RUSH through...kind of scares me a little as that is exactly what Willamette Dental had started doing back in the day....and that is when I started having trouble and found you guys!


StarStarStarStarStar I can never think of anything that you could do to make people feel appreciated when in your... — 

I can never think of anything that you could do to make people feel appreciated when in your office.


StarStarStarStarStar No improvement, but I appreciate Vanessa and her professionalism! — 

No improvement, but I appreciate Vanessa and her professionalism!


StarStarStarStarStar Great experience and wonderful personnel always a pleasure to deal with — 

Great experience and wonderful personnel always a pleasure to deal with. Oh yes, excellent dental care.


StarStarStarStarStar I love Dr. Dotson. I'm also very anxious to have dental work done — 

I love Dr. Dotson. I'm also very anxious to have dental work done. After years of coming to this office, I know I am sit back and trust that she will do what's best to avoid pain and discomfort which helps alleviate my nervousness.


StarStarStarStarStar Wonderful staff and doctor's, thank you all and may GOD always bless each one of you — 

Wonderful staff and doctor's, thank you all and may GOD always bless each one of you. Keep up the excellent work. Warm Regards Alicia Stoll


StarStarStarStarStar The best! Professional and very friendly staff. The facility is modern, clean and comfortable. — 

The best! Professional and very friendly staff. The facility is modern, clean and comfortable.


StarStarStarStarStar Everyone is great and I am always comfortable and welcome. — 

Everyone is great and I am always comfortable and welcome.


StarStarStarStarStar It went better than I expected. Great team you have — 

It went better than I expected. Yoou have great team. I am very happy that Emily Longoria refered me. I have a smiles for you all!


StarStarStarStarStar Very professional — 

Very professional. Staff was personable, capable and we got done sooner than expected.


StarStarStarStarStar Lori is a wonderful hygienist! — 

Lori is a wonderful hygienist!


StarStarStarStarStar Everyone was so nice, helpful and knowledgeable! Thank you! — 

Everyone was so nice, helpful and knowledgeable! Thank you!


StarStarStarStarStar six month cleaning  — 

Excellent service as always.


StarStarStarStarStar Because of the care and training I've received from Jean my check ups have gotten better and... — 

Because of the care and training I've received from Jean my check ups have gotten better and better.


StarStarStarStarStar  — 

A really awesome dental practice. Everyone there is the best of the best.


StarStarStarStarStar I always request Laurie, (Lori?) as my hygienist — 

I always request Laurie, (Lori?) as my hygienist. She is excellent, prompt, and probably best of all--congenial. We prefer to have Dr. Dotson then do a dental check following our teeth cleaning and schedule it that way. Is there some way the office staff can look even a week ahead to let us know if Dr. Dotson isn't going to be in on our scheduled day and we can reschedule? We really don't want to make two trips to Smiles NW so we can have a teeth cleaning one day and Dr. Dotson check on a completely different second trip. I mean REALLY--this is peak Golf season.....time for only one visit seems a reasonable request.


StarStarStarStarStar Your staff is very professional and the best I have gone to. — 

Your staff is very professional and the best I have gone to.


StarStarStarStarNo Star I'm a new patient — 

I'm a new patient. I've had the same dentist for 30+ years (one who had not upgraded and kept up with new services) so I appreciate all the services/products you have. However, I did not appreciate being asked by the dental assistant if I was interested in Invisalign first thing after my cleaning. I hadn't even met the dentist, had X-rays, had an evaluation, etc.... yet I was being up-saled on brace and an August 'special'? Oh and I don't need braces so why would I spend thousands of dollars? Other than that one road bump, my experience was great! I would just work on finding a balance between pushing product and making the patient feel like more than an opportunity to make more money.


StarStarStarStarStar Katy outstanding as always.. — 

Katy outstanding as always... cant remember the name of the one helping Dr Montrose for my procedure but she was as well... made me relax...hate getting the drill!!!


StarStarStarStarStar Appointment scheduling area iffy — 

High quality dental work.


StarStarStarStarStar Always a pleasure to come in for cleanings. Keep up the great work! — 

Always a pleasure to come in for cleanings. Keep up the great work!


StarStarStarStarStar Good work! Thanks for the discount! — 

Good work! Thanks for the discount!


StarStarStarStarStar X I do believe that I am owed a Starbucks Coffee card for the late call and the long wait I had to... — 

X I do believe that I am owed a Starbucks Coffee card for the late call and the long wait I had to endure.


StarStarStarStarStar Nice experience (for a dentist cleaning visit) — 

Nice experience (for a dentist cleaning visit). Would like better (more soothing) background music.


StarStarStarStarStar Thank you Katie Cottet! Wish I could have you clean my teeth one a week!  — 

Thank you Katie Cottet! Wish I could have you clean my teeth one a week!


StarStarStarStarStar I'm so impressed with my hygienist. She is so gentle! — 

I'm so impressed with my hygienist. She is so gentle!


StarStarStarStarStar Very Pleased with our Choice of Smiles NW — 

In relocating to a new city, it's difficult to find service providers who meet the needs and expectations of a family. With Smiles NW, I know that we made the right choice. What a wonderful place - my children LOVED their visit! I was very pleased with the service that they had as well as my own.


StarStarStarStarStar I am always pleased with the quality and professional spirit of the staff at Smiles Northwest — 

I am always pleased with the quality and professional spirit of the staff at Smiles Northwest. Thank you all for what you do each day.


StarStarStarStarStar YOU OFFER EXCELLENT CUSTOMER SERVICE, WITH CARING STAFF. I AM DELIGHTED, I FOUND YOU — 

YOU OFFER EXCELLENT CUSTOMER SERVICE, WITH CARING STAFF. I AM DELIGHTED, I FOUND YOU. THANK YOU, FOR YOUR PATIENCE & CARE.


StarStarStarStarStar I can honestly say that they are truly the best ! the way they explained every little step prior... — 

I can honestly say that they are truly the best ! the way they explained every little step prior to my procedure. And what I loved most is how they were looking out for my best interest and not necessarily what would make them more money! Thank you again Dr. Jodi Dotson and your team.


StarStarStarStarStar Service was great awesome dentist. She was very gentle and welcoming — 

Service was great awesome dentist. She was very gentle and welcoming. They did very good and they were very attentive to my needs!


StarStarStarStarStar My experience has always been first class! — 

My experience has always been first class!


StarStarStarStarStar Great service — 

Great service, thankful I didn't have to hear another recommendation about invisaline. Will continue coming back and referring others to the company since the sales pitch it limited compared w other dentistry companies.


StarStarStarNo StarNo Star Dr. Alan Montrose and I go back 22 years, and he provides great dental care — 

Dr. Alan Montrose and I go back 22 years, and he provides great dental care. I'm a loyal client, but I think your prices have gone through the roof. JW


StarStarStarStarStar I am one happy person!! — 

I saw Dr. Alan Montrose recently for a decades old TMJ problem and FINALLY, I found the person who clearly understood my pain issues and after only a handful of visits, I am now pain free. And I do not "write" that lightly - I am very serious! My last appt. was this past Tuesday, 6/23/15. I will only need to go back if something bothers me etc. Honestly, I shook his hand good-bye but really wanted to give him one big hug. Thanks to all of you at SMILES NORTHWEST! Lisa


StarStarStarStarStar It was sweet and short fix, thank you. — 

It was sweet and short fix, thank you.


StarStarStarStarStar Great Visit! — 

Great Visit! Always nice to see the crew! Lori is the best! Heather is a super star and Dr. Montrose is a wonderful dentist. Thanks again!


StarStarStarStarStar  — 

Lori was great --as always.


StarStarStarStarStar Loved the suggestion to deal with my dental anxiety! — 

Loved the suggestion to deal with my dental anxiety!


StarStarStarStarStar you all do very good work. Friendly but always professional. Lori is great! — 

you all do very good work. Friendly but always professional. Lori is great!


StarStarStarStarStar Everything was great! The only negative thing I'd like to mention is that I have had to wait for... — 

Everything was great! The only negative thing I'd like to mention is that I have had to wait for 30 minutes past my scheduled appointment time to be seen the last few times I have been there.


StarStarStarStarStar Keep all the good works! — 

My hygienist Lori is always great. Looking forward to see her every 6 months. My dentist has the most gentle hands ever. I don't want more fillings or crowns but if I ever need, must be from Dr Jodi. Office girls are always helpful, never push insurance works to patients which is the most favorite thing at Smile NW.


StarStarStarStarStar Always excellent treatment the minute I walk in the door; until the minute I leave. — 

Always excellent treatment the minute I walk in the door; until the minute I leave.


StarStarStarStarStar The receptionist was eating her lunch at the front desk. — 

The receptionist was eating her lunch at the front desk.


StarStarStarStarStar Amy is the BEST .... Glad she came back  — 

Amy is the BEST .... Glad she came back


StarStarStarStarStar My visits are always positive experiences. — 

My visits are always positive experiences.


StarStarStarStarStar You have been my best option for dental care for about 20 years — 

You have been my best option for dental care for about 20 years. I viewed you as a trusted dental provider. Still, this last visit I had to ask about some lower bone growth (not sure that I'm using the correct terminology). I was told this was do to me grinding my teeth. I don't recall this being mentioned to me in my prior periodic bi-annual visits. Regardless, it was recommended that I should have some kind of guard to prevent future 'growth' of bones/materal due to grinding and that my insurance would be consulted for cost. After a 1 month time frame, I contacted your offices. I was told that I would receive some type of notification. This was about 2 weeks ago. Regardless of any mistakes in house, shouldn't you have notified me? I'm concerned about the change in service after all of these years.


StarStarStarStarStar Vanessa was fantastic as usual. — 

Vanessa was fantastic as usual.


StarStarStarStarStar I love you guys!!! You all make going to the dentist something I look forward too, and trust me I... — 

I love you guys!!! You all make going to the dentist something I look forward too, and trust me I have in the past really dreaded it.


StarStarStarStarStar I had to ask several times for clarification on the charges — 

I had to ask several times for clarification on the charges. No payment options have ever been mentioned to me on any visit.


StarStarStarStarStar Debbie Montrose is excellent and takes good care of my teeth - both of them :-) — 

Debbie Montrose is excellent and takes good care of my teeth - both of them :-)


StarStarStarStarStar My husband and I are considering switching dentists, not because we don't like the service, but... — 

My husband and I are considering switching dentists, not because we don't like the service, but because your services always cost more than our insurance covers. We've asked about this and were told you provide "value-added" services. To be honest, we're not buying. We wish you'd reconsider this practice.


StarStarStarStarStar I was given several options to spend a lot of money — 

I was given several options to spend a lot of money. I had to really force my opinion to not have extra Xrays taken that I didn't believe were necessary. At first the hygienist couldn't find my Xrays even though I knew that they had been sent over by my past dentist's office. This felt more like a money making opportunity to me than a dental care tool.


StarStarStarStarStar Laurie (hygienist is always wonderful) and I love Dr Dodson. They are both so caring. — 

Laurie (hygienist is always wonderful) and I love Dr Dodson. They are both so caring.


StarStarStarStarNo Star My appointment was originally scheduled for 3 pm, but was changed to 2 pm the week of the... — 

My appointment was originally scheduled for 3 pm, but was changed to 2 pm the week of the appointment (I had already confirmed the first time). When I called to check in no one was able to tell me and did not think it had been changed. this is important to me as it required me to further adjust my work schedule.


StarStarStarStarStar Andy! — 

Excellent service as usual !!


StarStarStarStarStar Exceptional — 

I was late getting to my appointment. I needed to get my denture re-fitted. My work meeting went over time & caused me to arrive late to my appointment. I was still greeted warmly & with understanding. I am always given the warmest and best care. There is no way I would go anyplace else for my dental care.


StarStarStarStarStar When I was leaving my appointment, the receptionist asked me how I planned to pay my balance — 

When I was leaving my appointment, the receptionist asked me how I planned to pay my balance. I informed her that I had taken care of my balance and that I was not aware of any additional fees that needed to be paid. I do have to say that she was very professional on how she handled the conversation and told me not to worry and that we would wait for my insurance to clear. The only other comment is that I did have to wait this time more that any other past appointments. I did appreciate the fact that the dental assistance checked in and apologize and gave me an idea of how long my wait would be. I so appreciate the communication. I also appreciate the personal touch that Dr. Dotson added. She always makes you feel valued and important as a patient.


StarStarStarStarStar I came in early and got started right away.  — 

I came in early and got started right away.


StarStarStarStarStar As always, as pleasant of an experience as it can be for a dental visit — 

As always, as pleasant of an experience as it can be for a dental visit. You guys have been great since day one (except for the $100 I was charged for last year missing an appointment when the snowstorm hit). Thank you!


StarStarStarStarStar I always look forward to my dental appointments because of your Great Customer Service! Thank... — 

I always look forward to my dental appointments because of your Great Customer Service! Thank you for all your kindness and everyone's beautiful smiles.


StarStarStarStarStar Love going to this dentist!! — 

They are all so nice and professional!


StarStarStarStarStar Very clear and honest approach.  — 

I always feel welcomed when I walk in. Very clear and honest approach on what needs to be done. The follow thru on what to do next is great.


StarStarStarStarStar GREAT experience! Love that I am here! — 

GREAT experience! Love that I am here!


StarStarStarStarStar Funny...we actually enjoy going to the dentist.  — 

Funny...we actually enjoy going to the dentist.


StarStarStarStarStar Beautiful office and great friendly smiles throughout — 

Beautiful office and great friendly smiles throughout. I like the educational piece that is added to each step. You would think I knew everything about flossing but apparently that was not the case! Thanks!


StarStarStarStarStar I like it here, everyone is nice.  — 

I like it here, everyone is nice.


StarStarStarStarStar I appreciate being worked in so quickly. Thanks for the timeliness. — 

I appreciate being worked in so quickly. Thanks for the timeliness.


StarStarStarStarStar This was my first dental appt. since moving to Oregon. You all were great. Thank you so much.  — 

This was my first dental appt. since moving to Oregon. You all were great. Thank you so much.


StarStarStarStarStar Implant Crowns around Burning Mouth Area — 

Waiting to hear From Dr. Montrose regarding possible replacement or modified implant crowns around burning mouth area or any new ideas he might have. Thanks


StarStarStarStarStar I think there needs to be two competitive advantages that are not promoted — 

I think there needs to be two competitive advantages that are not promoted. The high caliber of Dr. Dodson and the Drs. Montrose; the major investment this business has made in professional development and technology. This is why I have been a patient for over 20 years and will continue to go. It also justifies why Smiles Northwest needs to charge what it does for services. I'm happy to give a testimonial.


StarStarStarStarStar I really appreciate how accommodating the staff is with respect to my limited mobility — 

I really appreciate how accommodating the staff is with respect to my limited mobility. Vanessa and others have always been extremely willing to make me as comfortable as possible. I can't say that I look forward to the appointment, but the staff is the best part.


StarStarStarStarStar Excellent Service...as always! — 

Excellent Service...as always! Thank you so much for fitting me in. Dr. Dotson, her dental assistants and the staff are all super great. They fixed me right up!


StarStarStarStarStar I was very impressed with the level of care I received — 

I was very impressed with the level of care I received. Vanessa was thorough and knowledgeable and gave me a good cleaning without making it hurt! Dr. Dotson was also wonderful, excellent level of care.


StarStarStarStarStar Love coming here, everyone is always so nice and friendly! — 

Love coming here, everyone is always so nice and friendly!


StarStarStarStarStar Always very pleased with my entire experience.  — 

Always very pleased with my entire experience. Very professional but down to earth and friendly.


StarStarNo StarNo StarNo Star I always enjoy coming in for my visits but this time I was not particularly thrilled with my... — 

I always enjoy coming in for my visits but this time I was not particularly thrilled with my hygenist. I was very confused by her going on about all the plaque on my teeth and some z named medicine or something that treats it and how sugar and soft drinks are so bad and I don't even like soda or candy and eat very healthy. She was kind of talking down to me like I was a child. I have never been told anything about having a lot of plaque and have always been told my teeth are great. Dr jeremy looked at them and said everything was fine so then I was confused as to what the lady went on about if it was nothing bad, she had made it seem really bad. Also, she had the mirror on the light so that I could watch the entire time and that really creepede out.


StarStarStarStarStar Overall, my visit was very good. My hygenist did an excellent job with my teeth and Dr — 

Overall, my visit was very good. My hygenist did an excellent job with my teeth and Dr. Dotson was thorough and explained what she saw or did not see.


StarStarStarStarStar I don't see anything at all that could be improved upon — 

I don't see anything at all that could be improved upon. My care with you has always been very good & I appreciate it.


StarStarStarStarStar I appreciated the short notice accommodation by your office — 

I appreciated the short notice accommodation by your office. It saved me a trip back over to your side of town. I am very grateful for that!


StarStarStarStarStar It's obvious that there is high importance placed on patients and their dental needs — 

It's obvious that there is high importance placed on patients and their dental needs. Everyone I've interfaced with at Smiles NW has always been so pleasant and attentive.


StarStarStarStarStar Thank you Dr. Jeremy Montrose and staff — 

Thank you Dr. Jeremy Montrose and staff. You are all always so professional and kind! Again thank you Sincerely Alicia Stoll


StarStarStarStarStar I think it would be helpful to have anyone who I haven't met before introduce themselves — 

I think it would be helpful to have anyone who I haven't met before introduce themselves as they tend to me.


StarStarStarStarStar Your dental office is beautiful and looks like a spa in the reception area! Everybody is nice and... — 

Your dental office is beautiful and looks like a spa in the reception area! Everybody is nice and I felt welcome and cared about.


StarStarStarStarStar The delay was longer than it should have been — 

The delay was longer than it should have been


StarStarStarStarStar You are all wonderful! Lori does a great job in taking care of my teeth:).  — 

You are all wonderful! Lori does a great job in taking care of my teeth:).


StarStarStarStarStar I have always been treated very well at Smiles — 

I have always been treated very well at Smiles. When I began coming to Smiles Northwest close to 15 years ago I lived in Hillsboro. I have since moved to Manning, OR. Even with the extra distance I choose to stay with Dr Dotson. I do not believe I could get better care anywhere else.


StarStarStarStarStar Jeremy came in on a Saturday to see me — 

Jeremy came in on a Saturday to see me. He was so kind, professional, shared with me my options and I ultimately had to have a tooth extracted which was completely painless...while I wish my tooth had not cracked in half, I am thankful to have had Jeremy there to work the issue...ON A SATURDAY no-less. And then he worked Sunday to make my retainer. THANK YOU


StarStarStarStarStar Friendly and professional. Environment clean — 

Friendly and professional. Environment clean. Great explanations of dental work and billing and insurance situation. Overall very satisfied!


StarStarStarStarStar I appreciate the friendliness of the entire staff. It's what keeps me coming back the most. — 

I appreciate the friendliness of the entire staff. It's what keeps me coming back the most.


StarStarStarStarStar I always appreciate the calm demeanor of the entire staff — 

I always appreciate the calm demeanor of the entire staff. Everyone is always very courteous and will take the time to answer questions, or find out if they don't know. I also appreciated the phone calls prior to my appointment as well as after.


StarStarStarStarStar Everything was fine. — 

Everything ws great as usual.


StarStarStarStarStar  — 

Everything was great as usual.


StarStarStarStarStar Dr. Alan Montrose and staff are always so friendly, patient and helpful — 

Dr. Alan Montrose and staff are always so friendly, patient and helpful. I've always had a fear of dentists but this is the first office that I feel I am overcoming those fears. After telling my son about how much I highly recommended them, he has now switched dentists and agrees with me. He is a patient of Dr. Jeremy Montrose and is extremely satisfied.


StarStarStarStarStar FANTASTIC. YOUR OFFICE IS HOMEY & WELCOMING. YOUR STAFF IS EXCELLENT — 

FANTASTIC. YOUR OFFICE IS HOMEY & WELCOMING. YOUR STAFF IS EXCELLENT. I HAVE CHANGED FROM MY PAST DENTIST TO HAVE YOU AS MY DENTIST. MY FAMILY, HAPPILY, AGREES. THANK YOU


StarStarStarStarStar I missed seeing Lori, but I enjoyed having Vanessa clean my teeth — 

I missed seeing Lori, but I enjoyed having Vanessa clean my teeth. She did such a through job and really took the time to get them looking their best. I appreciate her taking the time to do the extra cleaning to make my teeth really sparkle and her input about what I can do to keep them looking that way. She's got a great personality and really seems to enjoy her job and making patients feel comfortable. Of course being able to catch up with Jean was super cool too! You guys actually make coming to the dentist kinda fun.


StarStarStarStarStar Always a great experience. Thank you so much! — 

Always a great experience. Thank you so much!


StarStarStarStarStar Another great experience at Smiles Northwest. Nice pleasant greeting from Heather — 

Another great experience at Smiles Northwest. Nice pleasant greeting from Heather. Lori did a wonderful job cleaning my teeth. She is knowledgeable,friendly and professional as my hygenist. Both my wife, Lori and I think so highly of the Smiles NW team. You are all truly the best!


StarStarStarStarStar Honestly I cannot think of anything you could do to make my visit any better — 

Honestly I cannot think of anything you could do to make my visit any better. As far as I'm concerned everything was perfect.


StarStarStarNo StarNo Star The technician seemed inexperienced, spoke too softly to hear most of the time, made a large mess... — 

The technician seemed inexperienced, spoke too softly to hear most of the time, made a large mess with the toothpaste all over me, and repeatedly sprayed me with the water/rinsing device


StarStarStarStarStar This is the second time that ive brought the kids in and my wait time is about 30mins — 

This is the second time that ive brought the kids in and my wait time is about 30mins. I always come a little early to be on time. Having to wait well over my scheduled time is an inconvience. This last appointment I came in early again to be on time, but I was told that my appointment had moved a half hour later than what was scheduled without being notified prior to the appointment.


StarStarStarStarStar I love this office and I know I will always be given the very best care!! — 

I love this office and I know I will always be given the very best care!!


StarStarStarStarStar Excellent. Had a great team...but of course missed Vanessa since I had to reschedule. — 

Excellent. Had a great team...but of course missed Vanessa since I had to reschedule.


StarStarStarStarStar The dental assistant seemed unsure of herself.  — 

The dental assistant seemed unsure of herself.


StarStarStarStarStar Diane Brooks — 

Cleaning and exam were thorough and all dental issues were completely explained and strategies to make improvements were discussed. As usual, the whole experience from start to finish was professional, friendly and excellent.


StarStarStarStarStar Another great visit! I had a new hygienist and still fabulous! — 

Another great visit! I had a new hygienist and she was fantastic. I love this office. Dr. Dotson is so wonderful. And the staff is always so friendly. ;-)


StarStarStarStarStar I was running late... — 

I was running late, but you guys still saw me anyway. You also always help me get the most out of my insurance, which is really appreciated.


StarStarStarStarStar Office visit — 

Routine exam and cleaning. Office visit was fine.


StarStarStarStarStar You guys are the greatest and I appreciate you all very much... — 

You guys are the greatest and I appreciate you all very much...


StarStarStarStarStar I love Dr. Dotson. She is thorough, genuine, and naturally skilled — 

I love Dr. Dotson. She is thorough, genuine, and naturally skilled. She referred me to an excellent Dr. for my root canal. My appointment the other day was follow up for her to complete the tooth with a permanent filling. She and her staff are always great listeners and take time to explain things. My experiences prior to meeting Dr. Dotson were all unpleasant. I am so thankful I was referred to her. She has given me a new outlook on "going to the dentist."


StarStarStarStarStar Great experience! Nice staff — 

Great experience! Nice staff. with apparent strong focus to serving my needs as a top priority! I very much appreciated the technical paper ("Selection of antimicrobial agents in periodontal therapy") to better understand my periodontal issues and the treatment. The Only concern: your price for Nitrous Oxide of $100 is very high and I feel that it is one safe and helpful drug that I would like to be able to afford. Thanks again for the great experience of nice people, beautiful offices and impressive technologies utilized. Sincerely, Mike Lane


StarStarStarStarStar i didn't know that my night guard would need to be soaked in hot water each time — 

i didn't know that my night guard would need to be soaked in hot water each time. Makes it really inconvenient to take in and out at night and impossible to wear during the day!


StarStarStarStarStar Dr. Dotson is great. — 

Dr. Dotson is great. Almost couldn't feel the shot to numb my mouth. She's careful and does excellent work. I'll be making an appointment for my wife to see her for her dental work.


StarStarStarStarStar Laurie gave me a truly AMAZING dental experience! — 

Laurie gave me a truly AMAZING dental experience!


StarStarStarStarStar Nobody at front desk when arrived. Looked around, everyone seemed busy — 

Nobody at front desk when arrived. Looked around, everyone seemed busy. Took a seat and waited about 5 min until saw someone come up once another person came in. Recommend put a sign there, or a ding bell.


StarNo StarNo StarNo StarNo Star I am very unhappy about how my insurance coverage for my crown was explained on my prior visit.  — 

I am very unhappy about how my insurance coverage for my crown was explained on my prior visit.


StarStarStarStarStar Vanessa did an excellent job with my cleaning, but . . . — 

Vanessa did an excellent job with my cleaning. Unfortunately, however, I had to wait quite a while(5to 6 min.) before anyone noticed I was standing there At the reception counter.


StarStarStarStarStar Could not have been better. Lori continues to take great care of me and my teeth. Thank you! — 

Could not have been better. Lori continues to take great care of me and my teeth. Thank you!


StarStarStarStarStar I was about 25 mins early and was happy to hear I could get in early too — 

I was about 25 mins early and was happy to hear I could get in early too. The friendly staff, relaxing environment and professionalism of Dr Jeremy Montrose is always welcoming. I wish I could come in bi weekly for cleanings!


StarStarStarStarStar I love Dr — 

I love Dr. Dotson's friendly, professional demeanor and appreciate the 15% discount offered to me because I'd been at the Portland Bridal Expo and stopped by the Smiles Northwest booth. Great that I have a 90-day window to decide and start treatment with at this price too! Thank you!


StarStarStarStarStar when using the water pick tool, water was sprayed all over my face, which I did not enjoy — 

when using the water pick tool, water was sprayed all over my face, which I did not enjoy. Other than that it was a great checkup/cleaning.


StarStarStarStarStar All my questions and concerns are answered completely to my satisfaction. — 

All my questions and concerns are answered completely to my satisfaction. Smiles NW is awesome!


StarStarStarStarStar Always great — 

Great, professional caring staff that keeps you comfy.


StarStarStarStarStar Love Dr Dotson and the team!  — 

Love Dr Dotson and the team! Always friendly and willing to go the extra mile for customer service


StarStarStarStarStar I love everyone at Smiles Northwest! — 

I love everyone at Smiles Northwest!


StarStarStarStarStar I was frustrated with the wait time between the cleaning and setting the doctor — 

I was frustrated with the wait time between the cleaning and setting the doctor


StarStarStarStarNo Star Hygienist — 

I originally started coming to Smiles NW because a friend has been using her friend as her hygienist for years. I have seen her, but have now been scheduled with other hygienists. I would love to have the same hygienist each visit.


StarStarStarStarStar This was my second visit and everyone was extremely nice and informative — 

This was my second visit and everyone was extremely nice and informative. I always enjoy my appointments with you.


StarStarStarStarStar Love this dentist! — 

I have already referred friends and family! Great service and will be coming back for all future appointments!


StarStarStarStarStar Dr — 

Dr. Jeremy M. was very understanding with my nausea/vertigo condition as a result of a recent concussion and worked on my tooth with the dental chair in upright position.


StarStarStarStarStar Not sure how it could be better.  — 

Not sure how it could be better.


StarStarStarStarStar You are so great, I do not know how you could get any better. Thank you so much. — 

You are so great, I do not know how you could get any better. Thank you so much.


StarStarStarStarStar Best dental office in the world!  — 

Best dental office in the world!


StarStarStarStarStar Excellent care from Lori and Dr. Montrose.  — 

Excellent care from Lori and Dr. Montrose.


StarStarStarStarStar You guys are the absolute best..... My kids and I just love your service — 

You guys are the absolute best..... My kids and I just love your service. We all see Alan Montrose. Your practice is not in out health insurance in network, but willing to pay extra for the best work and excellent service. Thank you for everything you guys do.


StarStarStarStarStar I felt gouged on initial price. It was only after I complained that things were properly charged — 

I felt gouged on initial price. It was only after I complained that things were properly charged


StarStarStarStarStar I absolutely love your office. Very friendly and professional — 

I absolutely love your office. Very friendly and professional. My only recommendation would be that it may be easier and faster to have someone record the gum readings as the hygienist takes them (that's the way they did it at my previous dentist office). I will definitely recommend your office to my friends - you are awesome and Katie did a wonderful job!! Thank you!


StarStarStarStarStar Very friendly and very professional. Keep up the good work! — 

Very friendly and very professional. Keep up the good work!


StarStarStarStarStar I felt that I received excellent care and, after 20 years of care with Smiles NorthWest, I feel... — 

I felt that I received excellent care and, after 20 years of care with Smiles NorthWest, I feel confident in their understanding of individual patient needs. Staff was fantastic and Dr. Jeremy is an outstanding practitioner.


StarStarStarStarStar I had to wait over an hour to see the Dentist — 

I had to wait over an hour to see the Dentist. If he was running that late, I would have appreciated a call so I could come in later.


StarStarStarStarStar Another excellent visit to SNW — 

Appointment started on time and finished early. Met with a new dental assistant but received the same friendly and professional service as always.


StarStarStarStarStar Dr. Montrose and Debbie are always gracious and helpful — 

Dr. Montrose and Debbie are always gracious and helpful. If I have to be at the dentist, then Smiles Northwest is where I want to be. And thanks to Heather...


StarStarStarStarStar Still after 23 years Dr. Montrose proves to be the best medical professional I deal with.. — 

Still after 23 years, Dr. Montrose proves to be the best medical professional I deal with...Thank you Dr. Montrose for always providing the best medical care I could hope for!


StarStarStarStarStar Having "dental phobia", this is the first office that I have ever been to that eases my fears — 

Having "dental phobia", this is the first office that I have ever been to that eases my fears. The entire staff here is a pleasure to work with.


StarStarStarStarStar I just love Laurie and her high quality work!! — 

I just love Laurie and her high quality work!!


StarStarStarStarStar Thank you for another excellent visit.Dana Deitrick — 

Thank you for another excellent visit. Dana Deitrick


StarStarStarStarStar I love how friendly everyone is! Thanks for the great service and care.  — 

I love how friendly everyone is! Thanks for the great service and care.


StarStarStarStarStar Dr. Montrose repaired a chip he repaired previously — 

Dr. Montrose repaired a chip he repaired previously. I called 3 days in advance to ask time be allowed. Unfortunately this was not communicated and no note of my call. This wasn't a problem for me but felt badly that it may have impacted Dr.'s schedule. As usual, he was wonderful about it!


StarStarStarStarStar Please give patients with TMJ/jaw issues a break when doing procedures that require the jaw to... — 

Please give patients with TMJ/jaw issues a break when doing procedures that require the jaw to remain open for extended period of time. Since I didn't have a break during my visit it triggered jaw tension and a migraine the next day.


StarStarStarStarStar Just my first appt, but the cleaning was excellent and thorough (Katie) — 

Just my first appt, but the cleaning was excellent and thorough (Katie). AM was personable and thorough in his explanation of issues and options. Will schedule appt for work to be done.


StarStarStarStarStar Thank you to both Alan and Jeremy for looking at my implant tooth once again — 

Thank you to both Alan and Jeremy for looking at my implant tooth once again. I was worried, but you have given me comfort knowing nothing is going on. I really appreciate your time and care.


StarStarStarStarStar Hygienist Lori is very professional; I really appreciate and trust Dr. Montrose — 

Hygienist Lori is very professional; I really appreciate and trust Dr. Montrose. It is 100% worth the 4+ hours driving time spent to entrust our dental care to a trustworthy, competent, professional team like Smiles Northwest!! We've been a customer since 1986.


StarStarStarStarStar I always appreciate the friendly accommodating staff. Dr — 

I always appreciate the friendly accommodating staff. Dr. Dotson is great at explaining my options and condition. Lori is always gentle and thorough with my cleanings. I appreciate you as my dentist.


StarStarStarStarStar My neck was very uncomfortable from all the awkward positions my hygienist wanted to place my head. — 

My neck was very uncomfortable from all the awkward positions my hygienist wanted to place my head. I mentioned this to her.


StarStarStarStarStar Always s good experience at Dmiles Northwest.  — 

Always s good experience at Smiles Northwest.


StarStarStarStarStar Kind and excellent service all the way! — 

Kind and excellent service all the way!


StarStarStarStarStar The assistant who took my impressions was so kind and gentle — 

The assistant who took my impressions was so kind and gentle. Even though we had to repeat the bottom set three times, she was so very professional and kind. I so appreciated the female who took time to assist me with the Care Credit application. She went above and beyond to assist me. I only wish I could remember their names. I always feel well taken care of and important each visit.


StarStarStarStarNo Star good job — 

I was treated well I enjoyed my visit


StarStarStarStarStar Bordering on flawless. I wish I had known about Smiles Northwest sooner. — 

Bordering on flawless. I wish I had known about Smiles Northwest sooner.


StarStarStarStarStar you provide outstanding service from the front to the back and everybody is very professional and... — 

you provide outstanding service from the front to the back and everybody is very professional and I'm very impressed everytime I come in and very at ease


StarStarStarStarStar Wonderful, professional and caring. — 

Wonderful, professional and caring.


StarStarStarStarStar Great, professional and personal treatment. — 

Great, professional and personal treatment.


StarStarStarStarStar Friendly faces and great service — 

Friendly faces and great service


StarStarStarStarStar I absolutely love my experience with your group. Katie and Dr. Dawson are the best!! Thank you. — 

I absolutely love my experience with your group. Katie and Dr. Dawson are the best!! Thank you.


StarStarStarStarStar Dr — 

Dr. Montrose mentioned to refer me to a root canal doctor for my two senitive teeth to rule out fracture or other problems, in the midst of getting out, I forgot to ask for the name of the doctor. Would appreciate to receive that over email. Thanks. Wen-lin


StarStarStarStarStar I always feel good going to my dental appointment. — 

I always feel good going to my dental appointment.


StarStarStarStarStar All the medical professionals at this office are just that, very professional — 

All the medical professionals at this office are just that, very professional. Not only are they very professional though, they are also very friendly, very approachable, and take their time to make a connection with their clients. I am very impressed with Smiles Northwest and look forward to going here for years to home. I will also highly recommend this place to any family or friends who might be looking for a place to get dental work.


StarStarStarStarStar always nice to visit you  — 

I always have a nice quility experience with you guys. Thank you!


StarStarStarStarStar Dr. Dotson has been great at  — 

Dr. Dotson has been great at both of my visits! I have a lot of dental issues and she's been great about planning out a path to help me.


StarStarStarStarStar Everything is in Order Here — 

Everyone was very courteous and professional at this practice. Dr. Blickenstaff is very knowledgeable and is quickly able to assess what direction to take his patient's treatment. Recommended!


StarStarStarStarStar I am very pleased with entire staff at Smiles Northwest. — 

I am very pleased with entire staff at Smiles Northwest.


StarStarStarStarStar Review — 

Jeremy is cool. what else needs to be said?


StarStarStarStarStar I love everyone at this office! — 

I love everyone at this office!


StarStarStarStarStar You are the best — 

If I had to pick on anything, I would just remove the Lollipops plate from reception desk - not to tempt kids (and some adults). Great service, great quality.Thank you.


StarStarStarStarStar Excellent experience as always — 

Excellent experience as always. Gentle touch, small hands, no pain, courteous service, total commitment to excellence.


StarStarStarNo StarNo Star My son Patrick and I arrived 5 minutes ahead of his scheduled appointment — 

My son Patrick and I arrived 5 minutes ahead of his scheduled appointment. We waited 20 minutes past the time of the appointment for the dental hygienist to begin his cleaning. This had an impact on our schedule as I had to drive him to soccer practice afterwards and that left little time for the commute in traffic, so that became a stressful experience. I understand that there could be any number of reasons for the delay, but it would have been helpful to receive a text message indicating that your office was running behind so that I could anticipate how this might impact our schedule and take other steps to compensate for it.


StarStarStarStarStar My dental experience at Smiles Northwest has always been excellent.  — 

My dental experience at Smiles Northwest has always been excellent. Definitely a 5 star rating is well earned.


StarStarStarStarStar I believe Katie was my dental hygienist. She was fabulous. — 

I believe Katie was my dental hygienist. She was fabulous.


StarStarStarStarStar Nothing needed improvement, had a very pleasant experience — 

Nothing needed improvement, had a very pleasant experience. Lori always makes me laugh even while hurting me!! And, it was very nice to see Heather again. She had not been there the last couple of times I was in and she is always so friendly


StarStarStarStarStar Lori is always professional, informative, and friendly, and the entire team is polished and well... — 

Lori is always professional, informative, and friendly, and the entire team is polished and well coordinated.


StarStarNo StarNo StarNo Star I have never had any issues with my teeth in the past — 

I have never had any issues with my teeth in the past. No cavities, never needed anything beyond a normal cleaning. I have always left the dentist with a clean bill of health. This time I was told need a deep cleaning. After agreeing to the procedure I was then informed that was not enough. My teeth have been so sensitive and throbbing for days. I feel like they created more of a problem than helped an issue I'm not sure was there to begin with.


StarStarStarStarStar Dave's fun day — 

I stil lam smiling several days after my visit, thinking about the planning behind my appointment, and having the TV in working order just for me. Its little things like this that go such a long way in customer loyalty Thanks you


StarStarStarStarStar Great office and personnel to work with. I would highly recommend their services to anyone.  — 

Great office and personnel to work with. I would highly recommend their services to anyone.


StarStarStarStarStar Your team is doing a great job! I really can't think of thing that needs improvement — 

Your team is doing a great job! I really can't think of thing that needs improvement. i do appreciate all the effort you all put into providing a pleasant dental experience. Five out of five stars!


StarStarStarStarStar Excellent HygienistI  — 

I very much like my hygienist Amy. She is very gentle. She is very thorough. She is very informative. She is always very professional.


StarStarStarStarStar Lori was perfect, as always :) Thanks! — 

Lori was perfect, as always :) Thanks!


StarStarStarStarStar As usual a great experience! Smiles NorthWest  — 

As usual a great experience!


StarStarStarStarStar I've had nothing but great experiences since I started going to your office for my dental work — 

I've had nothing but great experiences since I started going to your office for my dental work. The staff have all been very nice and friendly.


StarStarStarStarStar My prophy went well. I must say that I am disappointed, though, as I do not appreciate Dr — 

My prophy went well. I must say that I am disappointed, though, as I do not appreciate Dr. Dotson's suggestion that I have been negligent regarding my post-crown follow up. I made and kept whatever appointments were suggested by her and by Dr. Keutzer. If something was not done, I did not get that information. And now I have scheduled an appointment that should have been done much earlier this year with the threat of another root canal, at a big expense. I am disappointed, and not very happy.


StarStarStarStarStar Not sure how you could improve on this visit. Amy was great! Thanks! — 

Not sure how you could improve on this visit. Amy was great! Thanks!


StarStarStarStarStar Lori was friedly and wonderful as always!!! — 

Lori was friedly and wonderful as always!!!


StarStarStarStarStar I always appreciate wonderful care visiting Smiles Northwest — 

I always appreciate wonderful care visiting Smiles Northwest. I moved to Newberg three years ago and saw two different local dentists during that time. There's no comparison in quality of service and care and education. I made the decision to travel forty five minutes, one way, to return to Smiles Northwest. Good decision I wish I had made sooner. Thank you for being your best!


StarStarStarStarStar Its a great  — 

Its a great place to get your dental work done. Thanks for everything you do.


StarStarStarStarStar Amy is FAb - best ever hygenist. Really. — 

Amy is FAb - best ever hygenist. Really.


StarStarStarStarStar Thanks so much for getting me in and out quickly! I really appreciated the extra time, and also... — 

Thanks so much for getting me in and out quickly! I really appreciated the extra time, and also appreciated Lisa going above and beyond and doing a cleaning of my invisalign trays for me since I'll be wearing them a few days longer. Thank you!


StarStarStarStarStar Great experience for this first-time patient at this office — 

Great experience for this first-time patient at this office. I even told my husband he should book himself in because everyone was super nice and very gentle.


StarStarStarStarStar I was a half hour late! — 

My 15 minute drive turned into a 45 minute drive making me 30 minutes late for my appointment. I called twice to update as at first I thought traffic was just slow... Turns out they had CLOSED the entire freeway!! The staff was so beyond understanding. Katie (I believe that's her name, she's wonderful nonetheless) was waiting when I arrived. She complimented my teeth and said she knew we would be done quickly instead of making me feel more stressed for being so embarrassingly late. Thank you all so much for not charging me for being so late and still seeing me!! I start a new job on Monday so rescheduling was not going to be an option for quite some time. Thank you, thank you!!


StarStarStarStarStar That new iPad information form is horrible! I could not believe the hold harmless I had to click... — 

That new iPad information form is horrible! I could not believe the hold harmless I had to click through just to keep my appointment. I have been a patient of Dr Montrose for more than 25 years - I was truly offended having to accept that WAY too legalistic piece of tooth decay. I am not accepting a software license - I am getting my teeth cleaned. Also, I had to fill out FOUR times my wife's name, but never once did it ask for her contact information even though she was my emergency contact. Net, you need to fix this offensive form. If that was my first time at Dr Montrose I most definitely would have walked out.


StarStarStarStarStar The in-office experience was excellent, as always — 

The in-office experience was excellent, as always. I think you should refine the appt reminder system to use a primary & secondary notification method. e.g. Try email first and if you don't get a confirmation within, say, 24 hours, then send the text reminder. Don't need both.


StarStarStarStarStar Very happy I switched to you all as my dentist. Thank you! — 

Very happy I switched to you all as my dentist. Thank you!


StarNo StarNo StarNo StarNo Star Overpriced and not very flexible with payment — 

Overpriced and not very flexible with payment. I always leave feeling a little confused about my bill or overall treatment plan and rationale. I also feel like the most expensive treatment option is the only thing presented to me.


StarStarStarStarStar As always, a nice experience with my visit — 

As always, a nice experience with my visit. In the past, I have been negligent meeting my responsibility to make my apts. I am motivated to complete the Invisilign (spelling?), so am committed to this not becoming an issue in the future. Bethany is invaluable! Professional, smart, competent and so personable. (I recognize that you are aware, but I wanted to comment on her performance.) I also appreciate the front staff (Heather, Megan). Always greeting me with a smile, & running your operations smoothly with competence and professionalism. Kimberly


StarStarStarStarStar I am very happy with your service — 

I am very happy with your service. I think you go out of your way to make it a pleasant experience and demonstrate that you consider me to be a valued customer. Thank you


StarStarStarStarStar I waited over 1/2 hour for an exam by Dr Dotson, and finally just had to skip it and leave as I... — 

I waited over 1/2 hour for an exam by Dr Dotson, and finally just had to skip it and leave as I had another appt. First time this has happened, but it was kind of a disappointment.


StarStarStarStarStar Laurie was great, as usual. — 

Laurie was great, as usual.


StarStarStarStarStar The entry of patient information is still not user friendly - I had uploaded it to ZocDoc, but... — 

The entry of patient information is still not user friendly - I had uploaded it to ZocDoc, but that didn't carry over. The iPad is not the best interface, and the interface on the website was hard to find, and clunky. Could be streamlined - felt like I was repeating the same information numerous times.


StarStarStarStarStar My hygentist — 

My hygentist was extremely thorough and explained different things about my mouth that no one else has ever told me. She was also very gentle which I appreciated.


StarStarStarStarStar More comfortable headrests for the seats -- you can be in there for quite a bit! — 

More comfortable headrests for the seats -- you can be in there for quite a bit!


StarStarStarStarStar I would refer people, but it appears you are not on their PPO list. — 

I would refer people, but it appears you are not on their PPO list.


StarStarStarStarStar Absolutely the best service I have ever received at a dental office — 

Absolutely the best service I have ever received at a dental office. I found where I'll be receiving my dental care in the future. Thank you!


StarStarStarStarStar Great — 

Friendly faces and knowledgeable staff.


StarStarStarStarNo Star Thank you — 

Your team was fantastic! Thank you!


StarStarStarStarStar As always, Debbie and Smiles Northwest did a great job.  — 

As always, Debbie and Smiles Northwest did a great job.


StarStarStarStarStar As usual, everything went smoothly. Explanations were thorough and work done was proactive — 

As usual, everything went smoothly. Explanations were thorough and work done was proactive. Always a pleasant experience...great staff.


StarStarStarStarStar Love the Pandora! Jody was professional, thorough and explained the process as well as offering... — 

Love the Pandora! Jody was professional, thorough and explained the process as well as offering advice on a pain in my lower jaw. I am monitoring per her suggestion.


StarStarStarStarStar My only feedback is that my girlfriend is still irritated at your front office (and will not... — 

My only feedback is that my girlfriend is still irritated at your front office (and will not return) because they didn't explain to her that though you took her insurance, you weren't in network. She found this out after having a significant amount of work done and was upset. So my feedback would be to be clearer about these matters up front.


StarStarStarStarStar Excellent! Friendly, professional, thorough and sincere. I couldn't ask for more!Sharon — 

Excellent! Friendly, professional, thorough and sincere. I couldn't ask for more! Sharon


StarStarStarStarStar Dental Visit — 

My dental visit was fine. Vanessa addressed all issues.


StarStarStarStarStar Katie was thorough, personable and professional. Dr. Dotson is always competent and friendly. — 

Katie was thorough, personable and professional. Dr. Dotson is always competent and friendly.


StarStarStarStarStar Actually, after so many years as a patient with Smiles NW, we still don't have any complaints — 

Actually, after so many years as a patient with Smiles NW, we still don't have any complaints. We love the staff and the docs.


StarStarStarStarStar Your smiling, friendly staff always helps to ease my dentist anxieties. And I like Dr — 

Your smiling, friendly staff always helps to ease my dentist anxieties. And I like Dr. Alan's stories.


StarStarStarStarStar For sanitation reasons, why not offer paper cups for the complimentary coffee instead of ceramic... — 

For sanitation reasons, why not offer paper cups for the complimentary coffee instead of ceramic mugs which have to be washed?


StarStarStarStarStar Cory and Dr. Dotson both did a great job with Iris, who is 2.5 years old — 

Cory and Dr. Dotson both did a great job with Iris, who is 2.5 years old. They both have a wonderful way of working with children!


StarStarStarStarStar I love you guys!Valerie — 

I love you guys! Valerie


StarStarStarStarStar Everyone, especially Vanessa, was excellent. — 

Everyone, especially Vanessa, was excellent.


StarStarStarStarStar Smiles Northwest is not currently a preferred provider for my insurance company but I think I'll... — 

Smiles Northwest is not currently a preferred provider for my insurance company but I think I'll change insurance before I change dentists. I enjoy visiting Lori and Dr. Dotson too much to go anywhere else.


StarStarStarStarStar I'd like to help you improve your service, but, based of my experience yesterday, that's just not... — 

I'd like to help you improve your service, but, based of my experience yesterday, that's just not possible!


StarStarStarStarStar I appreciate how thorough you were w my cleaning — 

I appreciate how thorough you were w my cleaning. You also did a wonderful job making the boys (age 1 and 4) feel at ease at their appointments. Thank you!


StarStarStarStarStar Very up to date services — 

Very up to date services. I enjoy the bottled water; great way to encourage water in lieu of sugary drinks.


StarStarStarStarStar Love Smiles NW! You guys are the best - I already recommend you! — 

Love Smiles NW! You guys are the best - I already recommend you!


StarStarStarStarStar Lori makes going to the dentist fun. I appreciate the excellent work by both Dr Dotson and her. — 

Lori makes going to the dentist fun. I appreciate the excellent work by both Dr Dotson and her.


StarStarStarStarStar I love working with Bethany and missed that yesterday! I learned new information that wasn't... — 

I love working with Bethany and missed that yesterday! I learned new information that wasn't explained fully in my initial impression session to begin my Invisalign, so that was helpful, though a little late in coming. I found it a little interesting that they didn't even ask me to take my Invisalign trays out to check how my teeth were doing. I hope to be able to work with Bethany for the rest of my treatment ~ it's really nice to have continuity when possible. (Nothing against the other assistants, we just click!) Thanks!


StarStarStarStarStar Like clock work — 

Had another great experience with Vanessa and Dr. Dotson. Besides my cleaning I needed my night guard adjusted and they took care of that and some touch up work from previous filling which Dr. Dotson and they fit that in. Great experience. very friendly staff


StarStarStarStarNo Star My appointment went well, as I always enjoy Lori and the front office staff. Dr — 

My appointment went well, as I always enjoy Lori and the front office staff. Dr. Montrose was even much better this time than the last several times I had seen him. I appreciate when he is professional and caring. However on another note as a neighbor, I am concerned about the graffiti on the electrical box out front. It has been there many months and looks really bad for our neighborhood. I hope that your Office Manager will take the time to have that corrected soon. Looking forward to my next cleaning. Thanks.


StarStarStarStarStar Thank you for another great visit! — 

Thank you for another great visit!


StarStarStarStarStar Excellent work, very favorable treatment! Thanks! — 

Excellent work, very favorable treatment! Thanks!


StarStarStarStarStar Happy Customer! — 

I love this place! I now live in Seattle but decided to keep coming here. Very professional and dedicated staff who know what they are doing. Thanks!!


StarStarStarStarStar Very nice staff and good service. — 

Very nice staff and good service.


StarStarStarStarStar I always enjoy my dentist visits. — 

I always enjoy my dentist visits.


StarStarStarStarStar All the staff is very friendly and welcoming (Bethany, Sydney, Debbie, Megan, and others). Dr — 

All the staff is very friendly and welcoming (Bethany, Sydney, Debbie, Megan, and others). Dr. Dotson takes her time and answers all my questions. In general, it adds up to one of the most friendly and relaxing experiences I've had in a dentist's office. Keep up the great work!


StarStarStarStarStar I couldn't ask for any better treatment. Everyone is so good — 

I couldn't ask for any better treatment. Everyone is so good. I don't know what I would do without you.


StarStarStarStarStar Vanessa is a great combination of education and encouragement. What a wonderful person. — 

Vanessa is a great combination of education and encouragement. What a wonderful person.


StarStarStarStarStar Fantastic, please keep up the great work! — 

Fantastic, please keep up the great work!


StarStarStarStarStar My experience with you is always perfect. I am so lucky to have you to take care of my teeth. — 

My experience with you is always perfect. I am so lucky to have you to take care of my teeth.


StarStarStarStarStar A+ — 

I love Smiles Northwest and have referred two neighbors in the past. Both of them went, and thanked me!


StarStarStarStarStar Please don't send me anymore surveys. Thanks. — 

Please don't send me anymore surveys. Thanks.


StarStarStarStarStar Probably the best dental visit I have ever had. Great experience — 

Probably the best dental visit I have ever had. Great experience. I also liked the fact that you are a bike friendly establishment. Thanks!


StarStarStarStarStar Outstanding. Great staff and Dentists — 

Outstanding. Great staff and Dentists. Real time feedback during the exam was great!! Love everything about Smiles Northwest. Three cheers.


StarStarStarStarStar That was really an excellent visit Vanessa injected anesthetic and it was perfect,lots of numbing... — 

That was really an excellent visit Vanessa injected anesthetic and it was perfect,lots of numbing time and I did not feel the injection at all. Dr M as I am accustomed to did his masterful work in a comforting way. You guys are champs! Carl


StarStarStarStarNo Star dentist — 

excellent as always - but disappointed I didn't get to chat with Dr. Montrose Sr.


StarStarStarStarStar An entirely stress free visit. Thank you all! — 

An entirely stress free visit. Thank you all!


StarStarStarStarStar It was a very good experience. Thank you — 

It was a very good experience. Thank you


StarStarStarStarStar Keep up the great service and sensitivity toward your patients. — 

Keep up the great service and sensitivity toward your patients.


StarStarStarStarStar As always, your staff was professional, kind, & is assisting me with understanding my outstanding... — 

As always, your staff was professional, kind, & is assisting me with understanding my outstanding issues with invisilign. I will recommend your office to anyone who asks for a referral. Thank you for your expertise, and kindness. Your office is the best experience I have had in my 56 years of dental treatment. Again, thank you.


StarStarStarStarStar I appreciate the fact that you were able to squeeze me in immediately when I called about my... — 

I appreciate the fact that you were able to squeeze me in immediately when I called about my problem. And, thank you to Dr Montrose for taking the time to do the deep cleaning right on the spot so that I could heal faster. You guys were great and this is the Smiles Northwest that I remember and love!


StarStarStarStarStar I consider my dentist to be Dr. Dotson, who has been my dentist since I started with this practice — 

I consider my dentist to be Dr. Dotson, who has been my dentist since I started with this practice. I would think every effort would be made to have my appointment scheduled to coincide with her normal workdays. Last Monday's appoint was on what I found was to be her day-off. This is not a big deal, but it would be nice to have seen my regular doctor. PS: Dr. J. Montrose was very acceptable Monday.


StarStarStarStarStar I would prefer to be scheduled for 6 month cleanings on the same day as my husband, Dave, AND on... — 

I would prefer to be scheduled for 6 month cleanings on the same day as my husband, Dave, AND on a day Dr. Dotson is present. I guess I thought this was arranged 6 months ago when I made the appointment. Nothing against the 2 Dr. Montrose dentists...I just like Dr. Dotson. PS Laurie was great.....so sad for her to be a Beaver backer. There are always fans to root for the underdogs.


StarStarStarStarStar I left smiling! — 

I was very pleased with my very thorough first visit - including the hygienist and doctor's exams and discussions about the condition of my mouth and teeth and plans for future treatments.


StarStarStarStarStar Another great visit — 

Another great visit! Thanks again!


StarStarStarStarStar Katie is the best you have!  — 

Katie is the best you have!


StarStarStarStarStar Excellent as always. Jodie was informative and very efficient in completing the work required — 

Excellent as always. Jodie was informative and very efficient in completing the work required. Her skills as a dentist are outstanding.


StarStarStarStarStar Thanks for getting me in on short notice and taking care of me. — 

Thanks for getting me in on short notice and taking care of me.


StarStarStarStarStar Smiles review — 

Always excellent in all regards.


StarStarStarStarStar Best dental team I have EVER had!! — 

Best dental team I have EVER had!!


StarStarStarStarStar Great — 

Very professional. Thank you.


StarStarStarStarStar Friendly and confident staff, great service as always. — 

Friendly and confident staff, great service as always.


StarStarStarStarStar I'm always comfortable at Smiles Northwest — 

I'm always comfortable at Smiles Northwest. I appreciate the drinks in the lobby, and everybody's smiling faces. Laurie is wonderful!


StarStarNo StarNo StarNo Star I waited over 40 minutes until my appointment started — 

I waited over 40 minutes until my appointment started. It was a 30 minute appointment so it was very disappointing to wait for longer than I was planning to be there.


StarStarStarStarStar Filling still doesn't feel quite right — 

Filling still doesn't feel quite right. I have minor pain chewing which is weird because this is the first time I am experiencing pain after numerous filing that I have done. The whole procedure wasn't pleasant-it's not suppose to be pleasant but this was very bad. Probably one of the worse filings I have had.


StarStarStarStarStar You've got the best team in Oregon. I love Dr. Dodson. — 

You've got the best team in Oregon. I love Dr. Dodson.


StarStarStarStarStar Visit on June 18, 2014 — 

Visit was quick and painless...


StarStarStarStarStar Top Rate Dentist — 

I always enjoy coming to Smile Northwest to get my teeth cleaned. Everyone is very friendly and knows what they are doing. I always leave with healthier teeth and a better understanding of how my teeth are doing.


StarStarStarStarStar dakota_photo — 

I wish that it was explained to me more clearly the "what, where, when, how, and why" of my "needed" x-rays and would like it explained to me what exactly I'm paying the $97.99 for...was it the x-rays or what my insurance wouldn't cover?????


StarStarStarStarStar Fortunate to have such a skillful and talented dental restoration. I have my smile back. — 

Fortunate to have such a skillful and talented dental restoration. I have my smile back.


StarStarStarStarStar The tooth and nothing else — 

`come to your office it like going back home to see your friends and family. love abounds


StarStarStarStarStar As always, it has been a very well done experience — 

As always, it has been a very well done experience. God has been good to me for leading me to the Dental office of Smile North West . This time Dental cleaning Debbie Montrose Hygienist. Thank You so much . My teeth feels so happy to and so clean.


StarStarStarStarStar i was very happy to get in an emergency appt. and a referral for root canal so fast. — 

i was very happy to get in an emergency appt. and a referral for root canal so fast.


StarStarStarStarStar Great service — 

Service was great, as always.


StarStarStarStarStar Love this place.  — 

I used to dread going to the dentist now it's a whole new experience the staff is just absolutely wonderful!


StarStarStarStarStar Excellent Service! — 

As always, excellent job!


StarStarStarStarStar excellent — 

Normally I don't like visiting dentist, in the case I don't mind at all.


StarStarStarStarStar Excellent first visit: Amy did gentle, thorough and considerate work — 

Amy did a gentle but thorough and considerate job cleaning my teeth and preparing my chart. She was also very patient with me. Thanks! Dr. Montrose also took time to explain the next steps, which I appreciated. All in all an excellent first visit.


StarStarStarStarStar Friendly, competent service — 

My visit was efficient and effective.


StarStarStarStarStar Amy did a fabulous job cleaning my teeth and of course, Dr. Dotson is the best! :) — 

Amy did a fabulous job cleaning my teeth and of course, Dr. Dotson is the best! :)


StarStarStarStarStar You have always been on the leading edge with your service and the technology you use to make the... — 

You have always been on the leading edge with your service and the technology you use to make the seeing the dentist a good thing.


StarStarStarStarStar I love everyone at Smiles Northwest and the warm and welcoming staff make coming to the dentist... — 

I love everyone at Smiles Northwest and the warm and welcoming staff make coming to the dentist much more pleasant.


StarStarStarStarStar CleaningVisit — 

Excellent cleaning, better experience with Vanessa then previous cleaning.


StarStarStarStarStar Great Experience — 

I came in for a second opinion for my TMJ pain after talking to several other dentists. Dr. Montrose was very helpful in explaining treatment options for my condition. I finally felt listened to and understood. So happy to have found this office! The front desk staff was amazing. The person who made my appointment even came out front and introduced herself which I thought was very caring.


StarStarStarStarStar Nothing, I don't have anxiety coming to see the dentist here at all. I've recommended Dr — 

Nothing, I don't have anxiety coming to see the dentist here at all. I've recommended Dr. Jeremy to many friends and family because it never feels like he's pressuring me to do more work than needed but does let me know when a spot might need work. The dental hygenists I've had are all fantastic and super nice!


StarStarStarStarStar You're Great — 

As always - you guys are great


StarStarStarStarStar Lisa was great! Super helpful and friendly — 

Lisa was great! Super helpful and friendly. Didn't catch the name of the woman who checked me out, but she was very nice and helpful as well.


StarStarStarStarStar Peace of Mind — 

I never get anxiety knowing I will be taken care of by Dr. Dotson. She is compassionate and gentle. I feel sorry for her having to see my nasty teeth. She is gracious and professional. She always takes the time to listen and really seems to care. Of course the staff at the office are also wonderful in their own special ways.


StarStarStarStarStar Awesome — 

I didn't have an appointment at first but someone had cancelled they took me in and made it happen for me. I was very pleased since I work full time with two kids and time is hard for me. Appreciate the help and effort. Also at the end of it I felt great about the plan and future


StarStarStarStarStar Very good — 

Very pleasant experience


StarStarStarStarStar Marc's Review — 

Great last minute appointment after I broke a tooth.


StarStarStarStarStar Another perfect experience  — 

I have been coming here for a few years and always appreciate how friendly and thorough everyone is


StarStarStarStarStar Like efficient, quality care. Happy with service. — 

Like efficient, quality care. Happy with service.


StarStarStarStarStar They make the dental visit enjoyable (really) — 

Hygienist, Laurie had a great attitude and did an amazing cleaning work.


StarStarStarStarStar Highly Professional — 

I felt that I was bring treated by a highly professional team and was very pleased with the results.


StarStarStarStarStar Office Visit — 

Other than waiting outside on a 90 degree day for the door to open, this visit was informative and appreciated. Thank you.


StarStarStarStarStar  — 

I'm happy with the results.


StarStarStarStarStar This was the first time that Jeremy Montrose had examined me and I was impressed with his... — 

This was the first time that Jeremy Montrose had examined me and I was impressed with his performance.


StarStarStarStarStar I am very impressed with Smiles Northwest so far — 

I am very impressed with Smiles Northwest so far. All of the staff I have come into contact with seem to be happy and so helpful, everyone is so nice! Excellent customer service.


StarStarStarStarStar What does "Review Title" mean? — 

Yours is a good dental service.


StarStarStarStarStar apt. visit.  — 

I love smiles northwest which is important because I see their office more than I see some of my friends.


StarStarStarStarStar Still The Best — 

I've been a patient of Dr. Montrose for the past 30 years. Never a reason to consider going elsewhere when I continue to receive the highest quality dental care from Smiles NW!


StarStarStarStarStar Everyone there does a great job to make people feel welcome & offer excellent dental care. — 

Everyone there does a great job to make people feel welcome & offer excellent dental care.


StarStarStarNo StarNo Star Cleaning went great — 

Cleaning went great. When doctor had to examine me it become clear that he had no recollection of who I was, what he had done for me - nothing. That felt very strange because he had done major work - crown, filling and worked to get me fitted for a night guard and I had seen him couple of time just a few months back. Uncomfortable. Of course he sees many people and you can't ask him to know every patient but at least take 5 minutes before to look over your patient chart so that you enter the room don't make stupid comments that make patient realize that you have no idea why I am sitting in the chair. :-) Not a great service or personalized feeling. I made me feel that I was just "another set of teeth" sitting front of him.


StarStarStarStarStar Great hygienist, thorough, kind, gracious and personable. — 

Great hygienist, thorough, kind, gracious and personable.


StarStarStarStarStar Both Lori and Dr. Jeremy were wonderful!!!! I feel so much better now that my first time ever... — 

Both Lori and Dr. Jeremy were wonderful!!!! I feel so much better now that my first time ever....anxiety has passed. With my husband by my side and your staff, you instilled confidence, provided a wonderful surgeon and helped me through a difficult time. Thanks for understanding.


StarStarStarStarStar 30 years of excellent service — 

I have been going to Dr. Montrose since 1984 when I came to Oregon to work at Intel. I have been his patient ever since. I have always gotten excellent care and have been completely satisfied with his staff. I only wish he repaired cars too! :o)


StarStarStarStarStar a good experience for an overdue appointment  — 

I was very impressed with this dental office and how professional the staff were. Everyone was very knowledgeable and I felt comfortable throughout the whole appointment.


StarStarStarStarStar We are always treated well at Smiles. The staff are great.  — 

We are always treated well at Smiles. The staff are great.


StarStarStarStarStar Need a mani-pedi while getting the choppers scrubbed. — 

Need a mani-pedi while getting the choppers scrubbed.


StarStarStarStarStar Outstanding as always. Everyone's professional, no pain, top-flight experience. — 

Outstanding as always. Everyone's professional, no pain, top-flight experience.


StarStarStarStarStar Another excellent visit — 

Once again, a pleasant visit to Smiles NW.


StarStarStarStarStar I can't say enough about how awesome Dr. Dobson is! She caters to chickens like me. — 

I can't say enough about how awesome Dr. Dobson is! She caters to chickens like me.


StarStarStarStarStar Great experience!  — 

Best dental experience I've had.I've already recommended people to the office. I look forward to going back for my next appointment.


StarStarStarStarStar The overall experience will bring me back again. — 

The overall experience will bring me back again.


StarStarStarStarStar This is the first time in 20+ years of coming to your office that I felt very let down and... — 

This is the first time in 20+ years of coming to your office that I felt very let down and unimportant to most of the people there. I could see that you guys were extremely busy, and I do understand that, really I do. But, in the past, you have always made everyone feel important and like they mattered, and I just did not get that feeling this time. I had visions of Willamette Dental going through my head. I was very pleased with the end result of my visit, Lori always does a wonderful job with me, but you know, even she seemed a bit out of sorts and stressed. So, it was probably just a bad day for everyone


StarStarStarStarStar I'm one of those "fear of the dentist" patients but since I have been going to this particular... — 

I'm one of those "fear of the dentist" patients but since I have been going to this particular office, I don't seem to have as much anxiety, thanks to the staff and dentists. The atmosphere is very comforting along with the friendliness of the staff and compassion of the dentists. Both Drs. Montrose have exceptional chair side manner and their assistants are equally comforting.


StarStarStarStarStar very nice to be offered the massage chair when i was early for my appt. — 

very nice to be offered the massage chair when i was early for my appt.


StarStarStarStarStar Thanks so much for working me in so quickly — 

Thanks so much for working me in so quickly. I appreciate not having to stress over Easter weekend and fearing my tooth would "flare up."


StarStarStarStarStar Dental visit — 

I always feel well-cared for at Smiles Northwest.


StarStarStarStarStar I called with tooth pain and they fit me in that afternoon - thank you!! — 

I called with tooth pain and they fit me in that afternoon - thank you!!


StarStarStarStarStar you all are THE BEST--no improvement needed ! — 

you all are THE BEST--no improvement needed !


StarStarStarStarStar Rajiv Kaul survey — 

The BEST dentist I have ever had.


StarStarStarStarStar Great Experience! — 

I throughly enjoyed my experience at the office. I was a new patient, new to the area, and came for my cleaning. My technician greeted me with a smile on time, throughly explained everything that she did during my appointment, and offered recommendations for how to improve the sensitivity I was having. And at the conclusion of the appointment she even took the time to show me around the office, and explain the product offering in the office.


StarStarStarStarStar You guys are always great. Thank you! — 

You guys are always great. Thank you!


StarStarStarStarStar Wanted to say that everyone is so very nice and professional — 

Wanted to say that everyone is so very nice and professional. I want to say that Sydney was extra impressive. She worked diligently to get information on pre-medication from 2 of my doctors, made an appointment with the root canal specialist straight away, and then got an appt with the oral surgeon for me straight away. I had a 2-week constraint, so she worked to get appts straight away so I would get relief and still meet my work commitment. That's EXCELLENT customer service, and I certianly appreciate it. Thank you!


StarStarStarStarStar Vanessa is always polite, professional, cheerful, and efficient. I appreciate her excellent care. — 

Vanessa is always polite, professional, cheerful, and efficient. I appreciate her excellent care.


StarStarStarStarStar You should monitor people who are under Nitrous via oxygen content, heart rate, blood pressure,... — 

You should monitor people who are under Nitrous via oxygen content, heart rate, blood pressure, etc. It took me a long time to come out of it, and was still foggy a few hours later.


StarStarStarStarStar First Appointment With Smiles NW — 

I would highly recommend this group to anyone looking for a great dental staff, extremely professional, courteous, and obviously very good at what they do.


StarStarStarStarStar Great Visit — 

got me in early and completed well before i expected. great job!


StarStarStarStarStar Laurie is my dental hygienist and she did a great job. Thank you. — 

Laurie is my dental hygienist and she did a great job. Thank you.


StarStarStarStarStar I was there for an "emergency" (crown fell off) rather than for a scheduled appointment — 

I was there for an "emergency" (crown fell off) rather than for a scheduled appointment. I was pleased that you could fit me in without excessive delay and do the repair without need for me to return.


StarStarStarStarStar I had a 25 minute wait but Dr — 

I had a 25 minute wait but Dr. Dotson was the only dentist in that day so they got backed up by the end of the day. Service was fine but disappointed in how much it will cost me to get a bridge or a dental implant for one bad tooth. On my other bridge the third tooth just has some gold on the top of it and it's not a complete crown like over a molar so not sure why that tooth costs as much as the other two on the bridge.


StarStarStarStarStar Lorie is a wonderful hygienist ! She always takes care of me and gives my teeth the care they... — 

Lorie is a wonderful hygienist ! She always takes care of me and gives my teeth the care they need! Heather and all Dr are great as well as the rest of the staff!


StarStarStarStarStar Smiles Northwest provides the best dental care I've received in my life — 

Smiles Northwest provides the best dental care I've received in my life. And, I've been to a lot of dentists!


StarStarStarStarStar Nice Job — 

Thanks for your caring service


StarStarStarStarStar The only thing I would change is have gentler, quieter background music, or no background music at... — 

The only thing I would change is have gentler, quieter background music, or no background music at all. I found the music irritating & unnecessary, as a patient. It was hard to hear the music that I chose to listen to through the headphones. I don't like turning up the volume in the headset so loud that I can't hear the doctor talking to me. You have great staff & wonderful service.


StarStarStarStarStar there was no mouthwash in the bathroom!!!Lori rocks! — 

there was no mouthwash in the bathroom!!! Lori rocks!


StarStarStarStarStar Always great — 

Friendly and knowledgeable staff


StarStarStarStarStar The talk I had with Dr. Dotson was so helpful — 

The talk I had with Dr. Dotson was so helpful. I am amazed to find that her suggestion to wear both my appliances at night has resulted in better sleep and no frustrated ripping them both out at 2am. I am really impressed with her patience and knowledge.


StarStarStarStarStar Amy was fantastic! She is by far the most gentle hygenist I have ever had — 

Amy was fantastic! She is by far the most gentle hygenist I have ever had. I'm a giant chicken when it comes to going to the dentist and I was so happy with my experience at Smiles Northwest.


StarStarStarStarStar Good stuff. Clean teeth. — 

Good stuff. Clean teeth.


StarStarStarStarStar Exceptional — 

I live out of town and commute to Portland for work. When I was in trouble they took care of me in a professional yet personal and caring way. They made a friend for life.


StarStarStarStarStar You are the best Dental Service ever! — 

You are the best Dental Service ever!


StarStarStarNo StarNo Star Service always excellent. Care always very good — 

Service always excellent. Care always very good. The reason why I rate only 3 stars is that I feel like I am being sold a used car on every visit. Every visit! Is it possible for me to come to one appointment without receiving a hard sell on additional services and products?


StarStarStarStarStar I've already referred several people. :) — 

I've already referred several people. :)


StarStarStarStarStar Beautiful office, great dentist and staff! — 

It's always a pleasure to visit this state-of-the-art office with incredible technology, privacy for each patient, and a view of the tree tops. I feel that I get the best care possible and highly recommend this office.


StarStarStarStarStar I am so happy that Vanessa joined the team and I can't believe it was 6 years ago already! ... — 

I am so happy that Vanessa joined the team and I can't believe it was 6 years ago already! Through her excellent care of my dental cleanings and keeping on top of me to floss, everything inside my mouth continues to improve. As you know, I love you all!


StarStarStarStarStar recent visit — 

Excellent service - great staff !


StarStarStarStarStar Nothing to improve, I love the team at Smiles NW can't imaging going anywhere else for my dental... — 

Nothing to improve, I love the team at Smiles NW can't imaging going anywhere else for my dental needs!


StarStarStarStarStar Vanessa was wonderful. Dr. Dotson took her time to explain my necessary treatment and options. — 

Vanessa was wonderful. Dr. Dotson took her time to explain my necessary treatment and options.


StarStarStarStarStar Very satisfied with the work from the hygenist and Dr. Montrose. Thank you! — 

Very satisfied with the work from the hygenist and Dr. Montrose. Thank you!


StarStarStarStarStar Simply The Best — 

Dr. Montrose is by far the very best Oregon dentist I have visited in my 11 years here and is even better than my California dentist!! Every person I have encountered in your office has expressed perfectly that balance of warmth and professionalism. I feel especially blessed to have "found" Smiles Northwest.


StarStarStarStarStar Appointment with Amy — 

The work done was satisfactory


StarStarStarStarStar We always refer friends to your office. It is so bright and inviting — 

We always refer friends to your office. It is so bright and inviting. And Katie is an awesome hygienist.


StarStarStarStarStar Really nice people doing a painstaking and professional job. — 

Really nice people doing a painstaking and professional job.


StarStarStarStarStar Great service — 

Vanessa did a great job -- as usual!


StarStarStarStarStar My cleaning was great but very wet, it would be nice even with a cleaning to have the safety... — 

My cleaning was great but very wet, it would be nice even with a cleaning to have the safety glasses to keep water out of my eyes at least.


StarStarStarStarStar Heather and Laurie were amazing! :O) — 

Heather and Laurie were amazing! :O)


StarStarStarStarStar Katie is AWESOME! — 

Katie is such a great hygienist. We recommend her to everyone:)


StarStarStarStarStar Vanessa is very diligent and accommodating. A true professional. — 

Vanessa is very diligent and accommodating. A true professional.


StarStarStarStarStar Goodrich — 

The service was exactly what I expect


StarStarStarStarStar The massage chair was amazing too! — 

The massage chair was amazing too!


StarStarStarStarStar Best dentist I have ever had!! — 

Best dentist I have ever had!!


StarStarStarStarStar Lori was great with Ryan. She is always personable and patient with him. Dr — 

Lori was great with Ryan. She is always personable and patient with him. Dr. Jeremy Montrose interacted well with Ryan, too. Thank you.


StarStarStarStarStar Got right in and it was easy! — 

Got right in and it was easy!


StarStarStarStarStar my appointment — 

I refer people all the time to this office because I love you guys!


StarStarStarStarStar Only place I'll ever go/recommend for dentistry & other dental related issues!:) — 

Along with Dr. Montrose (Alan) & Lori (my dental hygienist-the only one I have ever gone to), the front desk staff is always so welcoming & friendly!! It's a very comfortable atmosphere whether you're in the waiting room or in an exam chair!


StarStarStarStarStar I felt very well taken care of; the receptionist was friendly, and both the hygienist and dentist... — 

I felt very well taken care of; everyone was friendly, professional, and respectful.


StarStarStarStarStar Outstanding Operation — 

The staff are all highly professional and friendly and the equipment is all state-of-the-art. They provide calendar events for scheduling, SMS messages & email reminders.


StarStarStarStarStar Very thorough cleaning! I felt much better when I left and she gave me some good tips on reducing... — 

Very thorough cleaning! I felt much better when I left and she gave me some good tips on reducing staining.


StarStarStarStarStar Mihail has just turned 4 years old and I understand it is hard to examine his teeth — 

Mihail has just turned 4 years old and I understand it is hard to examine his teeth. With this in mind, the coursoury examination and the incomplete coating of his teeth with fluoride for $88 is outrageous. We pay our own bills and will not be returning due to the lack of value for the cost of service.


StarStarStarStarStar I appreciated the fact that I was given the option of seeing the dentist vs — 

I appreciated the fact that I was given the option of seeing the dentist vs. not seeing him during this visit since my primary reason for the appointment was getting my teeth cleaned. It really helps with my budget.


StarStarStarStarStar I am impressed with your customer service and that is the MAIN reason I enjoy coming to your... — 

I am impressed with your customer service and that is the MAIN reason I enjoy coming to your clinic even though its out of my way. Your service along with your teams' attention to quality means a lot. Keep up the great work!


StarStarStarStarStar Dr. Montrose — 

Everyone on the staff is professional and helpful. Dr. Montrose, Heather, and everyone who works there are just the best.


StarStarStarStarStar I love this dental office — 

I love this dental office. I cant think of one thing to make your office any better! Thank you for understanding that some people do not like going to the dentist but it needs to be done.


StarStarStarStarStar I had to wait 30 minutes in chair before dr. Dosch came in — 

I had to wait 30 minutes in chair before dr. Dosch came in. Hygienist was a little careless on one section and accidentally scraped large section inside bottom of mouth down by tongue. Still hurts today.


StarStarStarStarStar A wonderful experience with a comfortable, welcoming office, and a professional, caring staff — 

A wonderful experience with a comfortable, welcoming office, and a professional, caring staff. I had the impression everyone enjoyed what they were doing and were genuine in their desire to provide the best patient care possible. In short, I was reassured I had made an excellent choice in Smiles Northwest. I am especially appreciative of the staff taking time to answer all my questions thoroughly, knowledgeably, and without appearing impatient or rushed. So rare nowadays. A very big thank you to you all, and I look forward to a continued relationship.


StarStarStarStarStar Excellent as always — 

Everyone is always friendly and helpful.


StarStarStarStarStar As usual, my experience at Smiles NW was terrific — 

As usual, my experience at Smiles NW was terrific. Vanessa gave me some great new ideas/techniques for dental care and it was greatly appreciated. She always takes such good care of our family.


StarStarStarStarStar Good — 

Greeted properly and gave me a good understanding of what my teeth were like


StarStarStarStarStar Good dental visit — 

Vanessa cleaned my teeth and is always very thorough and informative. The office is the nicest dental office I've ever seen and is really modern.


StarStarStarStarStar I'm not sure if hot tea was available but I would prefer that to coffee. — 

I'm not sure if hot tea was available but I would prefer that to coffee.


StarStarStarStarStar I loved that I got to watch hulu. That was AWESOME!! Very nice building and people.  — 

I loved that I got to watch hulu. That was AWESOME!! Very nice building and people.


StarStarStarStarStar Five-star rating — 

I have been coming to the practice for 17 years and would not think of going anywhere else.


StarStarStarStarStar The front desk staff was amazing! They greeted us with a smile and were wonderful — 

The front desk staff was amazing! They greeted us with a smile and were wonderful. We really felt welcomed. This says a lot about an office. The waiting room was clean, cozy and inviting. The dental hygienist was informative and pleasant. The dentist was friendly and laid-back. What an amazing first experience! We will be happy to refer everyone Smiles NW.


StarStarStarStarStar I was treated well everyone semed poised to give the top level of service that I have come to... — 

I was treated well everyone semed poised to give the top level of service that I have come to expect. you did a great job and I was treated like family


StarStarStarStarNo Star I would have liked to see the Invisalign trays and buttons. — 

I would have liked to see the Invisalign trays and buttons.


StarStarStarStarStar Al should get a better crosscourt backhand.psr — 

Al should get a better crosscourt backhand. psr


StarStarStarStarStar Great Experience — 

Staff was friendly, courteous, professional, competent and efficient. All businesses should be run as well as Smiles Northwest!


StarStarStarStarStar Another great visit. Thanks — 

Another great visit. Thanks


StarStarStarStarStar Teeth cleaning — 

Appointment went very well.


StarStarStarStarStar Everything was great — 

Everything was great. There were some crazy kids running around in the back area during my appointment - it was a little distracting for my technician. The lamp was kind of dirty... which I was looking at the entire time... probably the only reason I noticed.


StarStarStarStarStar I had a great experience at Smiles NW and will be back!  — 

I had a really great experience from being able to fill out paperwork online to a very professional cleaning and exam. I really like Dr. Montrose!


StarStarStarStarStar Everything went as flawlessly as possible — 

Everything went as flawlessly as possible. I have 0 complaints and appreciate that Smiles Northwest also checks my insurance to make sure I get the most out of it.


StarStarStarStarStar I really cannot think of any improvements. My appointment was in my opinion excellent. — 

I really cannot think of any improvements. My appointment was in my opinion excellent.


StarStarStarStarStar Vanessa does a great job of explaining as she is going — 

Vanessa does a great job of explaining as she is going. She is also good at making me feel good about progress that I've made with certain areas in my mouth.


StarStarStarStarStar Always a great experience. friendly staff — 

Always a great experience. friendly staff. even if you have had a bad day you can't help but feel better when coming in. Don't think i can say that about too many offices let alone dentist offices. staff is always eager to help and offer ideas. My dry mouth has been a constant issue but ever time i come in there are new recommendations/tweeks to current treatment recommendations to how i might address the issue better. really makes me feel like the staff cares.


StarStarStarStarStar I love the service I and my family receive. — 

I love the service I and my family receive.


StarStarStarStarStar Always great service — 

Always great service. Lori is a great staff member, who provides top level service, as well as recommendations for better care for my teeth.


StarStarStarStarStar Great visit. — 

Another great appointment.


StarStarStarStarNo Star love that I can email you for appointments- so hard to find time during work to call! — 

love that I can email you for appointments- so hard to find time during work to call!


StarStarStarStarStar You all were very helpful in every way. Thank you! — 

You all were very helpful in every way. Thank you!


StarStarStarStarStar I love how I'm treated at Smiles Northwest! — 

I love how I'm treated at Smiles Northwest!


StarStarStarStarStar Great people to work and have treatment through. I would highly recommend. — 

Great people to work and have treatment through. I would highly recommend.


StarStarStarStarStar Great service, great staff! — 

Great service, great staff! Thank you!!


StarStarStarStarStar Lori is the best. I already have recommended my family to the practice. — 

Lori is the best. I already have recommended my family to the practice.


StarStarStarStarStar There is nothing to improve, you are the greatest team and please. Thank you.  — 

There is nothing to improve, you are the greatest team and please. Thank you.


StarStarStarStarStar Great job Van — 

Great job Vanessa, as always she bring my smile back to life!


StarStarNo StarNo StarNo Star I had come in 12/12 to be fitted for a replacement retainer — 

I had come in 12/12 to be fitted for a replacement retainer. I was told I would be called when it was ready, about 10 days. I was not called. After about a month, I called. Yes, the retainer was ready. I made an appointment to pick it up on 1/17 at 3:30. I was asked to come in earlier than my appointment since everyone was leaving early. When I arrived I waited to be acknowledged (a first at Smiles NW) and waited for my appointment. I was eventually called up front and was told it would be a while for an assistant, so I could try the retainer on in the bathroom. I noticed the retainer was missing my back tooth. When I questioned the office staff (sorry I don't know names) I was told I would have to wait for the assistant. So I waited. The assistant told me the back tooth wasn't important and no one would care about that. I questioned the fact since that has never been the case. She cheerfully agreed to redo it. So more waiting. Not the excellent service I am use.


StarStarStarStarStar I was treated with the warmest welcome the moment I walked through your door. Dr — 

I was treated with the warmest welcome the moment I walked through your door. Dr. Montrose did a great job! Your staff is awesome! I especially enjoyed your receptionist Debbie with her warm, friendly and likeable personality!;) I would recomend this place to anyone!


StarStarStarStarStar I really appreciate it when the office class and checks to see if I can come at an earlier date or... — 

I really appreciate it when the office class and checks to see if I can come at an earlier date or time.


StarStarStarStarStar Thanks! — 

Thank you for making it such a comfortable experience... feeling great today too.


StarStarStarStarStar can't think of a thing best staff in the business.Maybe give Lori and Heather a raise — 

can't think of a thing best staff in the business. Maybe give Lori and Heather a raise. Dr Montrose (elder one) could share some of his.